Page 1 of 15

TECHNICAL INFORMATION PUBLICATION

TIP 67.30.0-2 Kone Escalator Error Codes

November 2, 2011

REQUIRED READING: Field Operations Manager Modernization Supervisor

Maintenance Supervisor Repair Supervisor
Construction Superintendent Field Engineer

Subject Matter
REVISION HISTORY: Expert Date Reason for Revision
Russell Delemos November 2, 2011 New TIP

SYSTEM: Low-Rise Mid-Rise High-Rise All Traction

Escalator All None Other:

COMPONENT/SUBSYS.: Escalator/Moving Walks

SUBASS./PARTS: Safety Devices

SAFETY CONCERNS: Potential Hazards: Refer to Section:

Fall None
Crush None
Mechanical
Electrical
Chemical None
Other None

PPE REQUIRED: Equipment Category: Specific Type of Equipment:

Glasses/Face Shield
Ear Protection None
Gloves None
Harness/Coveralls None
Safety Shoes
Other None

SUMMARY: This TIP documents fault code information for the Thyssen Krupp Velino
escalators

Warning: This work, and the information contained herein, is the proprietary, confidential property of the Otis Elevator Company, and is made
available here to Otis’ employees solely for use on behalf of the Otis Elevator Company. This work, and the information contained herein, shall not be
used for any purpose, reproduced, distributed, or disclosed by or to anyone not having a specific need to use this work, and the information contained
herein, on behalf of the Otis Elevator Company, without the express written permission of the Otis Elevator Company. Any unauthorized reproduction,
disclosure, or distribution of copies by any person of any portion of this work may be a violation of the copyright law of the United States of America
and other countries, and could result in the awarding of statutory damages for infringement, as well as further civil and criminal penalties.

Unpublished Work - © Copyright 2011, Otis Elevator Company

Page 2
TIP 67.30.0-2
November 2, 2011 TECHNICAL INFORMATION PUBLICATION

Contents

Description .................................................................................................................... 3

Reading Error Codes on a Kone Escalator/Walk ........................................................ 3

Using the Kone Service Tool ........................................................................................ 4

Using the SW4 and SW5 Buttons................................................................................. 6

Error Codes ................................................................................................................... 7

Table 1: Safety Circuit Error Code Definitions and Corrective Actions....................... 7
Table 2: Sensor, Brake, Machine, Contactor, and CPU Error Code Definitions and
Corrective Actions .................................................................................................... 10

Appendix A: Part Numbers ........................................................................................ 15

WARNING: The use and ownership of this work is defined in the legend upon the front page hereof.
 Page 3
TIP 67.30.0-2
TECHNICAL INFORMATION PUBLICATION November 2, 2011

All jobsite work activity must be in full compliance with Otis Worldwide Jobsite
Safety Standards (WWJSSS). When carrying out this procedure, pay particular
attention to controlling the escalator, LOTO, ensuring public safety (signs and
barriers), working in close proximity of unguarded rotating equipment (sheaves),
and wearing appropriate PPE (hand gloves, etc.). The mechanics carrying out the
repair should complete a formal written JHA to familiarize themselves with the
work environment and the task at hand. Some hazards include hand cuts,
sprains and strains from lifting and stretching, building and truss obstacles,
confined spaces, and other running escalators and in adjacent trusses. If you are
unsure of the WWJSSS regarding the task at hand, immediately stop and consult
your supervisor.

Description
Kone escalators/walks have an on-board annunciator, which displays error codes. This
document is intended to help you understand the error codes, identify the causes of
errors, and clear errors once the cause has been corrected, so the escalator/walk can
run normally again.

Reading Error Codes on a Kone Escalator/Walk

There are two ways to read the error codes on a Kone escalator/walk.

• The first way is to use the Kone service tool (p/n MTGMP-31552).

• The other way is to use the SW4 and SW5 buttons on the CPU in conjunction with
the white annunciator display button in the controller (see Fig. 1)

WARNING: The use and ownership of this work is defined in the legend upon the front page hereof.
Page 4
TIP 67.30.0-2
November 2, 2011 TECHNICAL INFORMATION PUBLICATION

Using the Kone Service Tool

1. Plug the service tool into the J5 service tool port on the CPU board (see Fig. 1).

Figure 1: CPU Board and Annunciator

2. Once the tool is plugged in, the screen will display:

Press menu for more

F1= Miprom 21 CPU
F2= AC Drive
F3= Escalator

3. Press F3 for escalator. The tool will display “Select Function”. Select SERVICE
LOG, which will result in the following display:

F1= View Faults

F2=View Events
F3=View Stopping
F4=View Loading

WARNING: The use and ownership of this work is defined in the legend upon the front page hereof.
 Page 5
TIP 67.30.0-2
TECHNICAL INFORMATION PUBLICATION November 2, 2011

4. Press F1= View Faults, and the faults will be displayed. The screen will show the
date and time the error occurred, the error code, and a three-digit number identifying
the escalator status when the fault occurred (NNN).

• The first digit indicates the mode the escalator was in when the error occurred:
1 = Normal
2 = Inspection
3 = Construction

• The second digit shows the running stage the escalator was in at the time of the
error.
0 = Stop Mode
1 = Start-Up Mode
2 = Brake Burnish
3 = Run Mode

• The third digit is for direction the escalator was going at the time of the error.
0 = Stopped
1 = Up
2 = Down

NOTE: If the error code displayed is a manual reset error (refer to Tables 1 and 2 for
error codes) you will need to reset the error electrically. You can do this using
the Kone service tool or the SW4 and SW5 buttons along with the white button
on the annunciator display (discussed later in this TIP).

5. On the Kone service tool, press the F8 key to navigate back to the Select Function
screen, and hit the service mode button to see the screen below. Now press F1 for
Manual Reset.
F1= Manual Reset
F2= Master Reset
F3= Test Spd Detect
F5= Download Data

6. At this time the screen will list display a manual reset fault if one is present. If you
press the ENTER button the fault will be reset and the screen will either show the
next manual reset fault if there is one. If another manual fault is displayed, press the
ENTER button again to clear it. Continue this process till there are no more faults to
be reset.

WARNING: The use and ownership of this work is defined in the legend upon the front page hereof.
Page 6
TIP 67.30.0-2
November 2, 2011 TECHNICAL INFORMATION PUBLICATION

NOTE: Only manual reset faults will show up on this screen if the fault that is
keeping the escalator from running is not a manual reset fault it will not
show up on this screen. You will need to go back to the view faults screen to
see what faults need to be corrected.

Using the SW4 and SW5 Buttons

When the escalator is in a fault mode the annunciator displays an error code. Error
codes are shown in Tables 1 and 2. The errors in Table 1 are all related to the safety
circuit. The errors in Table 2 are related to sensors, brakes, machine, contactors, and
CPU failures.

The error code displayed on the annunciator is the most recent error that the escalator
is experienced. Remember there may be more than one error affecting the escalator.

1. To view all the errors press the white button on the annunciator (see Fig. 1). The
annunciator can display up to eight errors. Pressing the white button will scroll
through the errors.

2. If the error displayed is a manual reset error, you will need to reset that error. To
reset, push the SW5 button and hold for 5 seconds (located in the center of the
board just above LED 1). If you have a manual reset error this LED will be
illuminated. Make sure the annunciator is on the error you intend to reset. LED 1
will extinguish.

3. Press the white annunciator button to scroll to the next manual reset error.

4. The red LED #1 will again illuminate.

5. Press and hold the SW5 button for five seconds, which will again the error and
extinguish LED #1.

6. Repeat this process till all the manual rest errors have been reset and LED #1 is
extinguished. When all the manual reset faults are reset the annunciator will display
1000.

7. To reset the CPU without resetting the annunciator or the service tool, press and
hold the SW4 button. This will help if you are experiencing locked program errors or
communication errors that are not manual reset errors.

WARNING: The use and ownership of this work is defined in the legend upon the front page hereof.
 Page 7
TIP 67.30.0-2
TECHNICAL INFORMATION PUBLICATION November 2, 2011

Error Codes
Table 1: Safety Circuit Error Code Definitions and Corrective Actions
Error
Code Type of
No. Description Reset Probable Cause Troubleshooting
• Broken step roller
Lower out of level Check for 24 VAC
L1 Manual • Track needs adjusting
switch right between 194 & 195
• Broken step
• Check for broken switch
• Check for debris stuck between
Lower skirt switch Non- Check for 24 VAC
L2 step and skirt panel.
right Manual between 196 & 197
• Check for proper spacing
between skirt panel and step

Lower comb plate • Check for debris on step Check for 24 VAC at
L3 Manual
impact switch left • Check for broken comb plate between 202 & 203

Lower comb plate • Check for debris on step Check for 24 VAC at
L4 Manual
impact switch right • Check for broken comb plate between 202 & 203

• Check for broken switch.

Lower handrail Check for 24 VAC
L5 Manual • Check for debris on handrail
inlet switch right between 192 & 193
• Check for damaged handrail
• Check for proper alignment of
step chain switch
Lower broken step • Check for broken step chain Check for 24 VAC
L6 Manual
chain switch right switch between 200 & 201
• Check for broken, damaged step
chain

Lower pit stop Non- • Check for broken switch Check for 24 VAC
L7 switch Manual • Check for switch in stop position between 204 & SAF

Lower emergency Non- Check for 24 VAC

L8 • Broken switch
Stop switch Manual between150 & 191

Lower access Non- • Check if cover is off bottom pit Check for 24 VAC
L9 cover Manual • Check for broken switch between 191 & 192

• Check for broken switch

Lower handrail Non- Check for 24 VAC
L11 • Check for debris on handrail
inlet switch right Manual between 193 & 194
• Check for damaged handrail

WARNING: The use and ownership of this work is defined in the legend upon the front page hereof.
Page 8
TIP 67.30.0-2
November 2, 2011 TECHNICAL INFORMATION PUBLICATION

Error
Code Type of
No. Description Reset Probable Cause Troubleshooting
• Check for broken switch
• Check for debris stuck between
Lower skirt switch Non- Check for 24 VAC
L12 step and skirt panel
left Manual between 197 & 198
• Check for proper spacing
between skirt panel and step
• Broken step roller
Lower out of level Check for 24 VAC
L13 Manual • Check track for proper adjusting
switch left between 195 & 196
• Check for broken step
• Check for debris on step track
Lower step Non- • Check for broken track Check for 24 VAC
L14
upthrust right Manual • Check for proper alignment of between 203 & 204
upthrust track
• Check for debris on step track
Lower step Non- • Check for broken track Check for 24 VAC
L15
upthrust right Manual • Check for proper alignment of between 203 & 204
upthrust track
• Check for broken switch
• Check for debris stuck between
Skirt switch Non- Check for 24 VAC
L16 step and skirt panel
intermediate right Manual between 198 & 199
• Check for proper spacing
between skirt panel and step
• Check for broken switch
• Check for debris stuck between
Skirt switch Non- Check for 24 VAC
L17 step and skirt panel
intermediate left Manual between 199 & 200
• Check for proper spacing
between skirt panel and step

Lower step out of Non- • Check track for proper adjustment Check for 24 VAC at
L18
position Manual • Check for broken step SAF

• Check for broken or missing step

Missing step • Check for bad switch or sensor Check for 24 VAC
L61 Manual
detector • Check for proper adjustment on between A3 & LRS
sensor
• Check for broken switch
Upper handrail Check for 24 VAC
U1 Manual • Check for debris on handrail
inlet right between 146 & 147
• Check for damaged handrail
• Check for debris on step Check for 24 VAC
U2 Upper comb plate
impact switch left
Manual • Check for broken comb plate between 145 & 146

WARNING: The use and ownership of this work is defined in the legend upon the front page hereof.
 Page 9
TIP 67.30.0-2
TECHNICAL INFORMATION PUBLICATION November 2, 2011

Error
Code Type of
No. Description Reset Probable Cause Troubleshooting

Upper comb plate • Check for debris on step Check for 24 VAC at
U3 Manual • Check for broken comb plate
impact switch right 146 & 147
• Check for broken switch
• Check for debris stuck between
Upper skirt switch Non- step and skirt panel Check for 24 VAC
U4
right Manual between 142 & 143
• Check for proper spacing
between skirt panel and step
• Check brake for excessive heat
Brake temperature • Check for faulty switch Check for 24 VAC
U5 Manual
switch • Check brake for proper lift and between
adjustment

• Check for broken switch or switch Check for 24 VAC

Motor area stop Non-
U6 in stop position between L3A & 141
switch Manual
(optional)

Upper access Non- • Check if cover is off bottom pit Check for 24 VAC
U7 • Check for broken switch between 141 or L3A
cover switch Manual
& 142
• Broken step roller
Upper out of level • Check track for proper adjusting Check for 24 VAC
U8 Manual
switch right between 144 & 144A
• Check for broken step
• Broken step roller
Upper out of level • Check track for proper adjusting Check for 24 VAC
U9 Manual
switch left between 144A & 145
• Check for broken step
• Check for broken switch
• Check for debris stuck between
Upper skirt switch Non- step and skirt panel Check for 24 VAC
U10
left Manual between 143 & 143A
• Check for proper spacing
between skirt panel and step
• Check for broken switch
Upper handrail • Check for debris on handrail Check for 24 VAC
U11 Manual
inlet switch left between 147 & 148
• Check for damaged handrail

Upper pit stop Non- • Check for broken switch or switch Check for 24 VAC
U12 in stop position
switch Manual between 149 & 150
• Check for broken or missing step
Missing step • Check for bad switch or sensor Check for 24 VAC
U62 Manual
detector • Check for proper adjustment on between UPC & LRS
sensor

WARNING: The use and ownership of this work is defined in the legend upon the front page hereof.
Page 10
TIP 67.30.0-2
November 2, 2011 TECHNICAL INFORMATION PUBLICATION

Table 2: Sensor, Brake, Machine, Contactor, and CPU

Error Code Definitions and Corrective Actions
Error
Code Type of
No. Description Reset Probable Cause Troubleshooting
• Check heartbeat LED 26 on
Annunciator Lose of +15 VDC at lower annunciator board
63 communication CPU annunciator board • Check +15 VDC supply at
failure lower end
CB2 on board
• Check heartbeat LED 26 on
Annunciator Lose of +15 VDC at upper annunciator board
64 communication CPU annunciator board • Check +15 VDC supply at
failure upper end
CB2 on board
• Check LED 2 (STR1) and 3
(STR2) are lit on CPU
Lose of communication
• Check 24 VDC LED at U37
66 Safety string open Manual from annunciator board to
is on
CPU
• Check 24 VDC supply at pin
5 of J25 plug
• Check 15 VDC test point on
Computer safe K2 relay on CPU not CPU
67 CPU functioning
relay
• Check K2 relay for open coil
Overload relay • Reset overload contact on
68 CPU Overload tripped
contact open overload relay
100 VAC supply Rectifier BR1 open • Check F2 fuse
69 CPU
missing
• Check CPU board for debris
Shorted construct Bad K1–K7 relays or trace burn near K1–K7
70 Manual
switch relays
Brake capacitor Welded contacts • Check K9 relay
71 Manual
(K9) relay failure
K1–K7,K15 relay • Check K1–K7, K15 relay
72 Manual Welded contacts
not released contacts
Keyswitch not • Check for 24 VAC at pin 2
74 CPU Broken keyswitch
centered on the J2 plug on CPU
• Ensure heartbeat LED on
Brake board #1 brake board is lit
75 communication Manual Bad brake board
error • Ensure BCOP LED on
brake board is lit
• Ensure heartbeat LED on
Brake board #2 brake board is lit
76 communication Manual Bad brake board
error • Ensure BCOP LED on
brake board is lit

WARNING: The use and ownership of this work is defined in the legend upon the front page hereof.
 Page 11
TIP 67.30.0-2
TECHNICAL INFORMATION PUBLICATION November 2, 2011

Error
Code Type of
No. Description Reset Probable Cause Troubleshooting
• Check fuse 2 in controller
• Bad brake board • Check 142 VDC on CPU
No current
79 Manual test point 100 V
brake #1 • Bad brake
• Check brake open brake
coil
• Check fuse 2 in controller
• Bad brake board • Check 142 VDC on CPU
No current
80 Manual test point 100 V
brake #2 • Bad brake
• Check brake open brake
coil
• Check pin 9 on the J2 plug
83 Brake wear Manual Brake worn down is not grounded
• Inspect brake for wear
• Check for brake coil
Brake burnish
85 #1 brake failure
Manual Open brake coil • Check for proper brake
current
• Check for brake coil
Brake burnish
86 #2 brake failure
Manual Open brake coil • Check for proper brake
current
• Verify brake current is 250
ma for 12 in. brake and 280
ma for 8.5 in. brake
Brake #1 Improper brake current
89 Manual • Use TP2 and TP3 on brake
over current setting
board to check for proper
current
• Use P3 to adjust current
• Verify brake current is 250
ma for 12 in. brake and 280
ma for 8.5 in. brake
Brake #2 Improper brake current
90 Manual • Use TP2 and TP3 on brake
over current setting
board to check for proper
current
• Use P3 to adjust current
• Check fuse 7 and 8
Faulty P1 • Blown fuse
93 CPU • Check for 120 VAC output
contactor • Open coil
from CTX transformer
• Check fuse 7 and 8
• Blown fuse
95 Faulty D contactor CPU • Check for 120 VAC output
• Open coil
from CTX transformer

WARNING: The use and ownership of this work is defined in the legend upon the front page hereof.
Page 12
TIP 67.30.0-2
November 2, 2011 TECHNICAL INFORMATION PUBLICATION

Error
Code Type of
No. Description Reset Probable Cause Troubleshooting
• Check fuse 7 and 8
• Blown fuse
96 Faulty U contactor CPU • Check for 120 VAC output
• Open coil
from CTX transformer
• Check P1 contactor
P1 contactor
97 did not release
Manual Welded contacts • Check for no voltage at pin
8 on the J8 plug
• Check D contactor
D contactor
99 did not release
Manual Welded contacts • Check for no voltage at pin
6 on the J8 plug
• Check P1 contactor
U contactor
100 did not release
Manual Welded contacts • Check for no voltage at pin
7 on the J8 plug
Construction Construction switch in • Ensure construct LED is not
101 No
mode wrong position lit
• Ensure RNMODE- LED is
Inspection switch in wrong on
102 Inspection mode No
position, blown fuse
• Check fuse F1
• Check speed of escalator
• Bad encoder • Ensure LED 9 (Enc-A) and
103 Encoder fault Manual 10 (Enc-B) are turning off
• Escalator stalling
and on while escalator is
running
• Encoder wired
backwards • Ensure LED 4 (amber) is lit
104 Reverse direction Manual when escalator is running
• Motor leads are up
backwards
• Encoder setting • Go into parameters and
Step band parameter wrong check encoder PPR is 95
105 Manual
under speed • Escalator stalling for 875 RPM motor / 60 for
• Brake not picking 1750 RPM motor

• Go into parameters and

Step band Encoder setting parameter check encoder PPR is 95
106 Manual
over speed wrong for 875 RPM motor / 60 for
1750 RPM motor

WARNING: The use and ownership of this work is defined in the legend upon the front page hereof.
 Page 13
TIP 67.30.0-2
TECHNICAL INFORMATION PUBLICATION November 2, 2011

Error
Code Type of
No. Description Reset Probable Cause Troubleshooting
• Check for proper tension
• Check LHR to ground
• Handrail tension not should be 22.9 Hz for 90
Handrail left proper FPM and 24.5 Hz for 100
107 not within 15% of Manual • Bind in handrail drive FPM escalators
rated speed • Bad handrail speed • Check encoder frequency
sensor parameter is 1705 for 875
RPM motor / 1800 for 1750
RPM motor
Manual • Check for proper tension
• Handrail tension not
• Check LHR to ground
proper
should be 22.9 Hz for 90
Handrail right • Bind in handrail drive FPM / 24.5 Hz for 100 FPM
108 not within 15% of • Bad handrail speed escalators
rated speed sensor • Check encoder frequency
• Encoder frequency parameter is 1705 for 875
parameter wrong RPM motor / 1800 for 1750
RPM motor
Manual • Check whether you can go
into parameters and modify
112 RAM error Bad CPU
but do not modify—just
see if tool will communicate
113 Power loss No Main line pulled • N/A
114 Brake burnish No Recorded event • N/A
Computer safe Manual
• Ensure K2 relay is out when
115 relay did not Bad K2 relay
power is disconnected
release
K11—K12- and or Manual • Check to see if relays are
Bad K11, 12, and/or 14
117 K14 did not dropped when power is
relay
release disconnected
Manual • Check to see if relay picks
Safety reset relay when safety circuit is made
118 Bad K10 relay
did not make up
• Check for 24 VAC at SAF
Manual • Check to see if relay is
P1 aux did not
119 Band P1 aux relay dropped when power is
release
disconnected
Manual • Heated motor
Controller over • Heated brake
121 • See wiring diagram
temperature • Excessive heat in upper
pit area
122 Power on N/A N/A N/A

WARNING: The use and ownership of this work is defined in the legend upon the front page hereof.
Page 14
TIP 67.30.0-2
November 2, 2011 TECHNICAL INFORMATION PUBLICATION

Error
Code Type of
No. Description Reset Probable Cause Troubleshooting
124 Start up N/A N/A N/A
125 Running mode N/A N/A N/A
Manual • Check LED 3, 4, 5 on CPU
for proper function
Keyswitch o 3 = Up
126 Broken keyswitch
malfunction
o 4 = Center
o 5 = Down
Manual • LED 2 on CPU should be
Malfunction in
off when escalator not
127 Stop signal communication of safety
running and on when
circuit
escalator begins to run
K9 relay Manual • Check whether K9 coil is
130 Bad K9 relay
malfunction open
K10 relay Manual • Check whether K10 coil is
131 Bad K10 relay
malfunction open
Manual • Improper parameter • Ensure there is no voltage
Soft start contact setting
132 between J3-30 and J430 on
malfunction
• Bad soft start CPU when start is initiated

WARNING: The use and ownership of this work is defined in the legend upon the front page hereof.
 Page 15
TIP 67.30.0-2
TECHNICAL INFORMATION PUBLICATION November 2, 2011

Appendix A: Part Numbers

The following table lists all part numbers this document mentions.

Table 3: Related Part Numbers

Description Part Number
Kone Service Tool MTGMP-31552

WARNING: The use and ownership of this work is defined in the legend upon the front page hereof.