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QUESTIONNAIRE

The document is a marketing research questionnaire about the reliability of the e-commerce companies Lazada and Shopee from the perspective of residents in Barangay J. Leviste Laurel, Batangas. The questionnaire collects demographic information and asks respondents about their online shopping habits and payments. It then asks them to rate Lazada and Shopee on prices, website usability, privacy/security, and delivery using a scale from strongly agree to disagree. The goal is to determine which company is viewed as more reliable.

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Raphaela Castillo
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325 views

QUESTIONNAIRE

The document is a marketing research questionnaire about the reliability of the e-commerce companies Lazada and Shopee from the perspective of residents in Barangay J. Leviste Laurel, Batangas. The questionnaire collects demographic information and asks respondents about their online shopping habits and payments. It then asks them to rate Lazada and Shopee on prices, website usability, privacy/security, and delivery using a scale from strongly agree to disagree. The goal is to determine which company is viewed as more reliable.

Uploaded by

Raphaela Castillo
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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TANAUAN INSTITUTE INC.

J. Gonzales St. Barangay 4,

Tanauan City Batangas

“ A Marketing Research about which among two E-commerce companies specifically


Lazada and Shopee is more reliable in the perspective of the residents of Barangay J.
Leviste Laurel, Batangas”

QUESTIONNAIRE:

PART I: Please provide the following demographic profile listed below .

Name:

Age:

Gender:

Address:

Allowance/ Income:

PART II: The following questions are about which is more reliable between the
two e-commerce. Please kindly put a check (/) in the box provided next to the
answer of your choice.

1. Do you shop online?

( ) Yes ( ) No

2.Which online shop do you shop frequently?

( ) Shopee ( ) Lazada

3. How much do you spend in online shopping?

( ) Php 200.00- Php 400.00

( ) Php 401.00- Php 600.00


( ) Php 601.00- Above

4. How do you pay for the item you purchased?

( ) Online payment

( ) Debit or credit card Online

( ) Cash on delivery.

( ) Others:_______

Part III. The following are about which is more reliable between the two e-
commerce. Please put a check (/) on the corresponding columm if you are Strongly
Agree(4), Agree(3) ,Sligthly Agree(2) , or Disagree(1) based on the online shop
that you’ve been chosen.

PRICES 4 3 2 1
Strongly Agree Slightly Disagree
Agree Agree
1. The price in the shop is
affordable.
2. They offers a discounts.
3. It offers a coupons.
4. They have a special offers in
holidays or etc.

USAGE OF THE WEBSITE or 4 3 2 1


APPLICATION Strongly Agree Sligthly Disagree
Agree Agree
1. The website or app is easy to
see and navigate
2. It is user friendly.
3. The product is easy to access.

4. The app or the site is easy to


use.
PRIVACY AND SECURITY 4 3 2 1
Strongly Agree Sligthly Disagree
Agree Agree
1. It protects the privacy of the
customers.
2. The transaction in the shop is
secure.
3. It established a good security
system.

DELIVERY SYSTEM 4 3 2 1
Strongly Agree Sligthly Disagree
Agree Agree
1. It delivers on time
2. It offers cash on delivery.
3. It offers free shipping.

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