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Sandesh Tamrakar - 18029548 L2B2: 0RQ1 Outputs

The document reports on the results of statistical analyses conducted on customer service quality data. It includes frequency tables and tests of proportion to analyze demographic characteristics and individual service quality items. It also reports on analyses of service quality factors including averages, t-tests, and goodness of fit tests. Regression analyses are used to model the relationship between overall satisfaction and service quality factors, both individually and combined, with and without a control variable for business type.

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sandesh tamrakar
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20 views

Sandesh Tamrakar - 18029548 L2B2: 0RQ1 Outputs

The document reports on the results of statistical analyses conducted on customer service quality data. It includes frequency tables and tests of proportion to analyze demographic characteristics and individual service quality items. It also reports on analyses of service quality factors including averages, t-tests, and goodness of fit tests. Regression analyses are used to model the relationship between overall satisfaction and service quality factors, both individually and combined, with and without a control variable for business type.

Uploaded by

sandesh tamrakar
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Sandesh Tamrakar|18029548 L2B2

 0RQ1 Outputs

a. Demographic Characteristics of the customers (Frequency tables):

c. Test of Proportion (Nonparametric Test H10%):

b. Test of Proportion (Nonparametric Test


H20%):

d. Test of Proportion (Nonparametric Test H25%):

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Sandesh Tamrakar|18029548 L2B2

 RQ2 Outputs

a. Full Analysis of Service Quality Items:

Frequencies:

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b. Full Analysis of Service Quality Factors:

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c. Average score for each service quality factor is different to 12 (One Sample T-Test)

d. Test of significant difference in the average of each service quality factor and their base
(Independent Sample T-Test)

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Sandesh Tamrakar|18029548 L2B2

 RQ3 Outputs

a. Goodness-of-fit for the type of business b. Test of Association: Type of business & their base
(Chi-square Test): (Chi-Square Test):

 RQ4 Outputs

a. Correlation Matrix of the overall satisfaction & the 3 service quality factors:

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b. Simple linear regression of overall sat and best explanatory service factor (Tangibles):

c. Multiple regression of overall satisfaction & all 3 service quality factors considered together (Step-wise):

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d. Multiple regression of overall satisfaction & all 3 service quality factors considered together & base
of trading (Step-wise):

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