Theresa Nguyen - User Experience Researcher 1

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THERESA NGUYEN

User Experience Researcher 7134988940

DETAILS PROFILE
7134988940 Current UX intern with expertise in human factors psychology and industry experience. 
theresaknguyen123@gmail.com
Looking to contribute to the research & design process by applying my past knowledge, industry
experience, problem-solving skills and creativity, while learning and growing in a full-time position
LINKS starting August 2020.
Website
E M P LO Y M E N T H I S T O R Y

SKILLS User Experience Research Intern at IBM, Raleigh, North Carolina


Experimental Design May 2020 — Present
Usability Testing • Supports the global community of IBM Sellers and Marketers to create a productive work
experience across a variety of business tools
Agile Methodology
• TBD
Design Thinking • TBD
• TBD
Task Analysis
• TBD
Benchmark Testing • TBD
Ethnography
User Experience Research Intern at GE Appliances, Louisville, Kentucky
Cognitive Walkthrough
September 2019 — May 2020
Heuristic Evaluation
• Served as the UX lead for many projects including for products such as microwaves, wall
Competitive, Timeline & ovens, dishwashers, toasters, air fryer, espresso machine, Smart HQ app, etc.
Environmental Analyses • Collaborated with designers, engineers, & project managers to evaluate prototypes and
existing UX of products and mobile apps
Interviewing
• Develop actionable design recommendations for improvements through the creation of
Journey Mapping research proposals, conducting & moderating usability testing, analyzing qualitative and
quantitative data, and presented findings to stakeholders 
User Personas
• Guided professional development efforts within team by created design guidelines, best
Participant Screening & Recruiting practices documents, and on-boarding new interns (tbd?)
Statistics & Analysis (SPSS, R,
Microsoft Excel) Human Factors Researcher at Texas Tech University, Lubbock, Texas
September 2016 — May 2020
Prototyping (Paper, Proto.io)
• Perform literature reviews, designed, and set up a laparoscopic simulation study to assess
Wire-framing (Overflow)
cognitive fatigue as a result of workload in a simulated surgery setting for improving the UX
Questionnaires & Surveys of medical professionals
(Qualtrics, Survey Gizmo)

Remote Testing (Userlytics, Zoom) E D U C AT I O N


Behavioral Experimental Software M.A. in Experimental Psychology: Human Factors, Texas Tech University,
(E-Prime, SuperLab)
Lubbock, Texas
September 2016 — December 2019
Awards: Best Student Paper @ 15th Annual Houston Human Factors and Ergonomics Society
Symposium, Best Student Poster @ 14th Annual Houston Human Factors and Ergonomics Society
Symposium
Fellowships: Covenant Health & Social Services Fellowship, Texas Tech University Research Support
Award, Texas Tech University Graduate School Travel Award, Sherry Holloway Scholarship, Human
Factors & Ergonomics Society First-Year Honorarium
Publications: 6 (available upon request)

B.S. in Brain & Behavioral Sciences, Purdue University, West Lafayette,


Indiana
September 2012 — June 2016

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