Essential: 

1 Demonstrated skills in working with and knowledge of Microsoft Office programs

including Word, Excel and Outlook.
My skills in this area are well developed as my experience in an administrative capacity
includes support to Executives at a senior level. Throughout my work history I have been
required to utilise the range of Microsoft Office Software in the provision of high quality
administrative assistance. This includes the presentation of information in a variety of
formats: report writing, database management, management of statistical information,
electronic calendar management and the full complement of executive level administrative
support.
Examples.
In my current role as Receptionist/Administration Assistant at Jamieson Automation Pty Ltd I
am required to use MS Office programs on a daily basis and am highly proficient in this
regard. 
Part of my duties includes the provision of administrative support to a team of 37 staff. This
team consists of: 
• Senior Managers;
• Systems Engineers; and 
• Site Supervisors.

I also update access databases and excel spreadsheets on a daily basis in addition to writing
various correspondence on behalf of management. My responsibilities include the
management of all training documentation and certificates, communicating changes to staff
and colleagues, and assisting senior staff with document and drawing formatting.

My other responsibilities include the compilation of a weekly newsletter for staff. I assist by
providing information for this newsletter and managing content within an excel spreadsheet
of free, family friendly community and social events. In addition, I successfully manage
appointments and schedule meetings for the Director and Engineering Managers via access
to over 30 staff calendars in MS Outlook.

TIP: Employers are often inundated with applications, so anything that makes reading your
application easier or makes it stand out will be to your benefit. Use dot points to summarise
detailed information.
2 Excellent word processing skills. 
As a professional administrative assistant offering in excess of seven years experience, I am
well versed in the provision of superior administrative support to senior managers, including
writing and formatting correspondence legal documents and reports. I possess an excellent
ability in word processing skills. This also includes, but is not limited to: word processing
collation of official company documents such as annual reports, prospectuses, executive
summaries and contracts; monitoring existing documents to ensure they remain thorough,
accurate and up-to-date; development, formatting and maintenance of databases;
formatting and providing content within Power Point presentations; writing letters and
memorandums at a senior and general level; data entry within Access databases and Excel
spread sheets; electronic mail-outs; preparation of financial cost sheets and efficient and
accurate typing skills.
Example
Whilst working within the Properties Branch of the Western Australian Police, I was
responsible for the communications strategy regarding the hazardous materials audit.
Approximately 300 audits were completed on Western Australian Police properties to assess
the presence of hazardous materials and to provide recommendations on the removal of any
substances found. My role was to coordinate the database entry of the findings from over
300 Audits. Each individual Audit document ranged from 40 to 400 pages. It took 18 months
to enter all of the statistical information into an access database. Once this was completed, I
used the data to write a “Condition and Compliance Report” including a two page summary of
recommendations. This was then disseminated to Senior Sergeants. In addition to the report,
I developed and delivered a number of educational sessions and presentations in Power Point
format to Senior Sergeants and other Western Australian Police staff. As a result, action was
then taken to address and implement recommendations made in the report.

3 Strong organisational and problem solving skills. 

As a competent and experienced Personal, Executive and Administrative Assistant, I pride
myself on my strong organisational and problem solving skills.  Some of the basic skills I use
each day include the ability to: answer incoming calls and manage multiple calls
concurrently; organise functions; coordinate extensive catering for presentations; manage all
aspects of events; organise office maintenance; prepare for meetings and completing follow
up action; organise material for briefings and presentations; track accounts; cross reference
documents for information and accuracy; manage filing systems and implement electronic
mail outs.

Example one
In my current role as Receptionist/Administration Assistant at Jamieson Automation Pty Ltd, I
provide administrative support to 37 staff comprising of General Managers, senior and
general engineering department staff. My organisational ability extends to managing
individual electronic calendars for staff and meeting room schedules, answering incoming
calls and queries, event management, office management, meeting and greeting Senior
Executives from external companies, as well as assisting the Director, Engineering Manager
and Marketing Manager with ad hoc duties as required. This requires a high level of personal
discipline, time management and ability to prioritise and manage a heavy workload.
Example two
During my previous employment with Western Australian Police, and in particular with the
roll out of the findings from the hazardous materials Audit, I was required to exercise
superior problem solving skills. Part of the process was to provide presentations to Western
Australian Police staff. 

Desirable:
1 Ability to work in a team. 
My skills include a natural ability to be a resourceful team player who forges good friendships
with colleagues and I consider myself to be well respected by those around me. Strengths I
possess include building trusting relationships, cultural sensitivity and the ability to build
rapport with a diverse workforce particularly in multicultural settings. 

Example
In my current role as Receptionist/Administrative Assistant at Jamieson Automation Pty Ltd, I
am responsible for the management of over 30 staff electronic calendars. In this regard, I
play a pivotal role within the team environment and have established an excellent rapport
with the staff.

I am committed to being a positive contributor to this team and my performance appraisals

have consistently reflected my success in this regard.

TIP: Try to avoid sounding 'perfect'. Although the employer wants to know you can do the
job, try not to reduce your credibility saying things like ‘I always contribute positively to the
team’. Rather, say: 'I am committed to being a positive team member and contributor'.

Competent word processing and database skills and ability to broaden computing
experience with other packages. Including the ability to review and verify data.

With both formal education, and on the job experience, I have gained skills and proficiency in the
use of a full-range of office automation tools, including personal computers, facsimiles, copiers,
voicemail systems, label machines, and other office equipment.  My specific experience and
training includes skills and proficiencies utilizing Microsoft Office Suite (Word, Excel, Outlook,
Access, PowerPoint), as well as the utilization of specialized software programs, including those
associated with word processing and database management.

In my current role, as Administrative Assistant for (Company), I utilise computers and perform
word processing and data management on a daily basis. This administration position demands
the ability to review, verify, and manage large-volumes of information and data. All work
produced must be accurate and timely. As our company has expanded, so have my
responsibilities. Recently, I was selected to coordinate a new software launch and
implementation as a result of my proven ability to quickly grasp and comprehend new
technologies.

Prior to my current administration role, I served as a Clerical Support Professional for (company).
This job required the ability to provide quality clerical administration support and assistance to
ensure operational efficiencies. In addition to word processing and data management, I
performed other general reception and office duties that required attention to detail,
organisational abilities and a wide variety of administration skills.

Throughout my career, I have been regarded as an organised and skilled administrative

professional who has demonstrated a capability for coordinating and supporting daily operational
and administrative functions within busy environments. I am motivated to utilise my versatile
administrative and technology skills to impact organisational success and bottom-line growth.
Both my current and former supervisors have provided recognition for my ability to quickly learn
and utilise new applications and equipment to support improved efficiency, accuracy, and
productivity levels.