This document provides an introduction to SAP and ERP systems. It explains that the reader will be working in an SAP HCM L1 support role, supporting a large project for the Ministry of Qatar. It describes how ERP systems originated from businesses' need to manage resources and plan across different areas like HR, finance and marketing. SAP was founded in 1972 by former IBM engineers and became one of the largest ERP providers due to its industry-specific solutions, long client engagements, global marketing and upgrades to cloud technology.
This document provides an introduction to SAP and ERP systems. It explains that the reader will be working in an SAP HCM L1 support role, supporting a large project for the Ministry of Qatar. It describes how ERP systems originated from businesses' need to manage resources and plan across different areas like HR, finance and marketing. SAP was founded in 1972 by former IBM engineers and became one of the largest ERP providers due to its industry-specific solutions, long client engagements, global marketing and upgrades to cloud technology.
This document provides an introduction to SAP and ERP systems. It explains that the reader will be working in an SAP HCM L1 support role, supporting a large project for the Ministry of Qatar. It describes how ERP systems originated from businesses' need to manage resources and plan across different areas like HR, finance and marketing. SAP was founded in 1972 by former IBM engineers and became one of the largest ERP providers due to its industry-specific solutions, long client engagements, global marketing and upgrades to cloud technology.
This document provides an introduction to SAP and ERP systems. It explains that the reader will be working in an SAP HCM L1 support role, supporting a large project for the Ministry of Qatar. It describes how ERP systems originated from businesses' need to manage resources and plan across different areas like HR, finance and marketing. SAP was founded in 1972 by former IBM engineers and became one of the largest ERP providers due to its industry-specific solutions, long client engagements, global marketing and upgrades to cloud technology.
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INTRODUCTION TO JOB, ERP AND SAP
Q1: WHY ARE WE BEEN TRAINED?
ANS: YOU HAVE SOME IT BACKGROUND, WE HAVE A VERY BIG PROJECT IN SAP, WHICH IS PERMANENT OPPORTUNITY AND THIS IS IN QATAR. ITS WITH MINISTRY OF QATAR, THIS HAS 36 ENTITIES, HAVING 5500 SAP END USERS AND 300 SAP SUPER USERS AND WE HAVE A TEAM OF 18 + 8 SAP HCM L1 L2 CONSULTANTS AND THEN TEAM LEADS + PM TO MONITOR THIS PROJECT. ANOTHER KEY FACTOR IS THEY NEED PURELY, NATIVE ARABIC SPEAKERS WITH ENGLISH SKILLS (BILINGUAL).
Q2: WHAT IS THIS JOB?
ANS: SAP HCM L1 SUPPORT CONSULTANT: WHERE ACTUALLY WE SUPPORT ALL CUSTOMER QUERIES IN MINISTRY (ADLSA- MAWARED) EXAMPLE: ISSUES LIKE PAYROLL, EMPLOYEE DATA MAINENANCE, REPORTS, TRAINING ETC.
Q3: THE STORY BEHIND ERP?
ANS: AFTER 2ND WORLD WAR, LOT OF COUNTRIES IN THE WORLD, THEY ESTABLISHED MANY COMPANIES/FACTORIES/BUSINESSES ACROSS THE WORLD. IN ORDER TO RUN A FACTORY, YOU NEED MONEY AND THEN YOU NEED PEOPLE APART FROM THIS YOU ALSO NEED A PROCESS OR METHOD TO BE SUCESSFUL AND EARN MONEY. AS A RESULT OF THIS, LOT OF INDUSTRIALIZATION HAS HAPPENED. THEN FROM 1940 TO 1950, ACROSS THE WORLD, THERE IS HUGE DEVELOPMENT IN INDUSTRIES. IN THE YEAR 1952, COMPUTER WAS INVENTED IN USA. INTRODUCTION TO JOB, ERP AND SAP
THEY USED THIS COMPUTER TO RECORD DATA OR DO MANUAL
DATA ENTRY. THEY WERE RECORDING DATA SUCH AS HOW MUCH MATERIAL I BOUGHT? HOW MUCH HAVE I USED? WHAT IS THE AMOUNT OF MONEY I SPENT ON BUYING IT? AND WHAT IS MY COST IN MANUFACTURING? AND THEN WHAT IS MY PROFIT AFTER SALES? THESE THINGS WERE RECORDED IN COMPUTERS. SINCE MANY OF THEM USED COMPUTERS, THEIR INDIVIDUAL NEEDS CHANGED AND ESPECIALLY FOR INDUSTRIES, THEY NEED TO RECORD ALL THEIR FACTORY OR COMPANY INFORMATION. SO THIS MADE THE COMPUTER INDUSTRY TO COME UP WITH SOME SOFTWARE THAT IS SPECIFIC TO ENTERPRISE AND THAT IS HOW THE BIRTH OF ERP HAPPENNED. Q4: WHAT IS ERP?: E – ENTERPRISE (A COMPANY OR GROUP OF COMPANIES/FACTORIES) R – RESOURCE (MANPOWER/PEOPLE- HR, FINANCE.ADMIN, MARKETING, SALES) P – PLANNING (HOW, WHEN WHERE WHY? TO DO THINGS) YEAR 1960-1970, ENTIRE WORLD HAS SEEN A HUGE DEVELOPMENT IN SOFTWARE INDUSTRY, MANY GIAGANTIC OR VERY BIG COMPANIES WERE ESTABLISHED, ONE OF THE OLDEST SOFTWARE COMPANY WAS IBM – INTERNATIONAL BUSINESS MACHINES
Q5: THE BIRTH OF SAP?:
5 OF IBM ENGINEERS IN A PLACE CALLED WALLDORF IN GERMANY RESIGNED FROM IBM AND USING THE TECHNOLOGY INTRODUCTION TO JOB, ERP AND SAP
OF IBM AND THEIR KNOWLEDGE THEY BUILT AN ERP CALLED
SAP. THAT IS HOW SAP WAS BORNE IN THE YEAR 1972.
Q6: TYPES OF ERP: THERE WERE AND ARE MANY ERP
SYSTEM/SOFTWARE IN THE WORLD EXAMPLE: BANN, ORACLE, SAP, MICROSOFT DYNAMICS, JD EDWARDS, PEOPLESOFT, ZOHO ETC THE ABOVE ERP PRODUCTS HAVE COMPETITION AMONG THEM AND SOME SURVIVED AND SOME DIED. JUST LIKE IN A POND OR LAKE WHERE THERE ARE SMALL FISHES AND LARGE FISHES. THE LARGE FISH STARTED EATING SMALL FISH AND IN THE END ONLY FEW FISHES WERE LEFT IN THE POND. SIMILARLY IN ERP, BIG ERP COMPANIES EITHER BOUGHT SMALL COMPANIES OR TIEDUP WITH THEM OR THEY MERGED WITH OTHERS. EXAMPLES ARE BELOW. ORACLE BOUGHT PEOPLESOFT (HRMS – HUMAN RESOURCE MANAGEMENT SYSTEM COMPANY IN ERP) LATER THIS BECAME FROM PEOPLESOFT HRMS TO ORACLE HRMS ORACLE BOUGHT JD EDWARDS (FINANCE AND PROCESS) LATER THIS BECAME ORACLE JD EDWARDS OR ORACLE FINANCIALS BANN BECAME DEAD, ZOHO IS STILL THERE, MICROSOFT DYNAMICS ALSO BECAME POPULAR INTRODUCTION TO JOB, ERP AND SAP
Q7: WHY WE SHOULD LEARN SAP OR WHY IS SAP THE NO 1 ERP
IN THE WORLD? ANS: 1. SAP IS A GERMAN PRODUCT (ANY GERMAN PRODUCT IS NUMBER 1 IN THE WORLD, EXAMPLE: MERCEDEZ BENZ, BMW) 2. IT HAS THE MAXIMUM NUMBER OF INDUSTRY SPECIFIC SOLUTIONS, EXAMPLE FOR CAR MANUFACTURING, PHARMACEUTICAL SOLUTIONS, PRODUCTION ETC 3. THE LIFE OF SAP PROJECTS ARE VERY BIG IT RANGES FROM 1 YEAR TO 25 YEARS 4. IT IS BEEN MARKETED BY AMERICANS, THEY ARE SAID TO BE THE BEST IN MARKETING. 5. IT IS IMPLEMENTED BY VERY BIG COMPANIES, THIS PROVIDES HUGE EMPLOYMENT BECAUSE OF HUGE MANPOWER NEED 6. LOT OF OUTSOURCING HAPPENS AND HENCE SAP IS VERY POPULAR 7. IT HAS BEEN CONTINUOSLY UPGRADING ITSELF AND IT’S THE FIRST COMPANY TO MOVE INTO CLOUD TECHNOLOGY (YOU CAN ACCESS DATA ON THE WEB OR INTERNET FROM ANY WHERE IN THE WORLD, WITHOUT INSTALLING ANY SOFTWARE).
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