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Customer Name Here: Technical Run Book Network Documentation

This technical run book summarizes the network documentation for a company with locations in multiple cities. It includes sections on the physical network layout with wiring, switches, routers and firewalls. It also documents servers, software including databases, applications and drive mappings. Additional sections provide contact information for support and a change log. The document aims to provide all relevant details on the company's network configuration and systems.

Uploaded by

Myrvin Fernandez
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd
2K views

Customer Name Here: Technical Run Book Network Documentation

This technical run book summarizes the network documentation for a company with locations in multiple cities. It includes sections on the physical network layout with wiring, switches, routers and firewalls. It also documents servers, software including databases, applications and drive mappings. Additional sections provide contact information for support and a change log. The document aims to provide all relevant details on the company's network configuration and systems.

Uploaded by

Myrvin Fernandez
Copyright
© Attribution Non-Commercial (BY-NC)
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
You are on page 1/ 10

Technical Run Book

Network Documentation

Customer Name Here

Prepared by:

Name here

Title Here

Richardson Group IT, Inc.

1
Section 1: Overview

[Company] has X locations in City A, B and C

The company has a total of X server(s).

The Network is wired using primarily CAT5 cable

[Put networking diagram and any other visual references here] - Visio Drawings

2
Section 2: Physical Network

2.1 Wiring

Wired By
Cable Type CAT 5
Central Wiring Location
Wiring Diagram Stored where

2.2 Hubs / Switches

Make and Ports User/Passwor Connected Serial #/


Speed Location IP Address
Model Total Free d To Warranty

2.3 Wireless

Make and Encryption Connected Serial # /


Speed SSID IP Address Channel
Model Settings To Warranty

3
2.4 Routers

Make and Serial # /


Internal IP External IP User/Password Purpose
Model Warranty
IP 192.168. IP 192.168.
SM 255.255.255.255 SM 255.255.255.255
GW 255.255.255.255 GW 255.255.255.255

Make and Serial # /


Internal IP External IP User/Password Purpose
Model Warranty
IP 192.168. IP 192.168.
SM 255.255.255.255 SM 255.255.255.255
GW 255.255.255.255 GW 255.255.255.255

Make and Serial # /


Internal IP External IP User/Password Purpose
Model Warranty
IP 192.168. IP 192.168.
SM 255.255.255.255 SM 255.255.255.255
GW 255.255.255.255 GW 255.255.255.255

4
2.5 Hardware Firewalls

Config
Make and
Internal IP External IP Password Backup Serial # / Warranty
model
Location

2.6 - Backups / Disaster Recovery

Backup Server / What does it Type(Disk /


Location Schedule DR Plan Location
Device backup Tape)

5
Section 3: Servers

Server Name: [Name]

Hardware

Hardware Item Description


Make and Model
S/N
Backplane
CPU
Hard Disk(s)
RAID Configuration
Floppy
RAM / Type / Speed
NIC
Hard Drive Controller Card
CD/DVD
Tape Drive
Warranty Information

Software (OS)

OS Version
Server Role
Domain Name
Computer Name
Install Directory
Source File Location
Swap File
Protocols
Partition Configuration
Licensing
Internal IP
External IP
Subnet Mask
Default Gateway

6
Section 4: Software

4.1 - Databases

Database Name
Type (SQL, Oracle, etc.)
Location
Purpose
User
Password

4.2 - Exchange / E-Mail

Component Location
Private information store
Public information store
Information store logs
Directory service
Directory service logs
Message transfer agent \exchsrvr\mtadata
Internet Mail Service files \exchsrvr\imcdata
Key Management Server files \exchsrvr\kmsdata
Aliases

4.3 - Applications

Name Location Purpose / Use Support Information

7
4.4 - Drive Mappings

Drive Letter Path Located On

4.5 - Groups

Group Name Type Permissions Purpose Members

4.6 - Outside DNS

Company Web Address Username / Password Warranty / Support Info


GoDaddy http://www.godaddy.com

8
Section 5: Other Information

5.1 - Contacts

Type (Sales, Technical,


Company / Contact Phone # Supported Systems
etc.)

5.2 - 3rd Party Information

Company Web Address Username / Password Warranty / Support Info


Sonicwall http://www.mysonicwall.com
GoDaddy http://www.godaddy.com
Microsoft (E-Open) http://eopen.micosoft.com
???
???

9
Section 6: Change Control

6.1 – Change History

Who What When Why

10

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