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Host Program Student Learning Outcomes

The document outlines 9 program learning outcomes for a host program student. It lists the learning outcomes and provides examples of how students can demonstrate achieving each outcome. For example, for the first outcome of using problem solving skills, a student describes using flexibility and working with different personalities on a plane. For the second outcome of guest satisfaction, a student talks about being accommodating and finding multiple ways to exceed guest expectations.

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344 views

Host Program Student Learning Outcomes

The document outlines 9 program learning outcomes for a host program student. It lists the learning outcomes and provides examples of how students can demonstrate achieving each outcome. For example, for the first outcome of using problem solving skills, a student describes using flexibility and working with different personalities on a plane. For the second outcome of guest satisfaction, a student talks about being accommodating and finding multiple ways to exceed guest expectations.

Uploaded by

api-511181648
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
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Download as DOCX, PDF, TXT or read online on Scribd
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HOST PROGRAM STUDENT LEARNING

OUTCOMES
Program Learning Outcome Examples/Evidence - What did you do to achieve and
address this outcome?
1. Use knowledge and skills associated with I used the ability to find alternate solutions during our group
problem solving, creative and critical projects in class and applied it to assisting guests on the plane.
thinking, reflection and decision making to Being flexible and knowing how to work with people that have
function effectively in the classroom, differing personalities helped us work together more effectively.
community and industry.
2. Apply the concepts and skills necessary Being accommodating and looking for multiple ways to exceed
to achieve guest satisfaction. guests expectations.
3. Demonstrate leadership and teamwork to During a medical issue on the plane, I assisted in calling the
achieve common goals. medical personnel and finding all the info they needed. I also
delegated jobs for coworkers to do to maintain safety for the rest
of the plane.
4. Conduct him/herself in a professional and Following safety procedures for when letting pilots out of the flight
ethical manner, and practice industry deck for breaks. Making the proper federally required
defined work ethics. announcements to our passengers. Checking up on crew and
informing them of all necessary items for the flight.
5. Communicate effectively and confidently I try to offer my experience in the classroom while looking for input
in the classroom, community and from the other students. At work, I try to use what I learned in
industry. class and apply them to helping our passengers.
6. Demonstrate knowledge of multicultural I use my knowledge of my knowledge of Japanese culture while
perspectives to meet the needs of the working on flights to and from Japan. Because of my years in the
guests and employees. industry I’ve met people from and visited our other destinations
like New Zealand and Australia. I am familiar with their customs
and share that with my coworkers and classmates.
7. Lead with the knowledge that the This is so important to me, as I am always learning about other
foundation of tourism is based on the cultures. I try to base my style of hospitality around the spirit of
respect for the host culture with the Aloha and my own personal style. Being able to leave an
responsibility to perpetuate the unique impression on someone and help them enjoy their experience with
values, traditions, and practices of that us is my main goal.
place.
8. Use knowledge of best practices to I have began to use my own utensils on the plane and place my
further sustainability (economic, drinks in a reusable container. We also recycle cans and bottles
environmental, and cultural/social) in the on the plane. I think little by little, this can help the environment.
industry.
9. Demonstrate ability to perform basic and After working for 20 years in the hospitality industry and learning
supervisory level job functions in what I have from school. I consider myself to be a high level
travel/tourism and hotel/restaurant employee with supervisory potential. I look forward to the
careers. challenges that lie ahead in school and in my career.

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