HR CH 8

1. Which of the following terms refers to a procedure for providing

new employees with basic background information about the firm?
A) recruitment
B) selection
C) orientation
D) development
E) arbitration
Answer: C

2. Which of the following terms refers to helping new employees

appreciate the values and culture of a firm?
A) onboarding
B) outsourcing
C) organizing
D) offshoring
E) outplacing
Answer: A

3. Which of the following is most likely NOT one of the goals of a

firm's employee orientation program?
A) making new employees feel like part of a team
B) helping new employees become socialized into the firm
C) assisting new employees in selecting the best labor union
D) teaching new employees about the firm's history and strategies
E) providing basic information to new employees to help them work
Answer: C

4. All of the following topics are typically addressed during employee

orientation EXCEPT ________.
A) employee benefits
B) personnel policies
C) daily routine
D) wage curves
E) safety measures
Answer: D

5. The methods used to give new or present employees the skills they
need to perform their jobs are called ________.
A) orientation
B) training
C) development
D) appraisal
E) management
Answer: B

6. If an employer fails to train an employee adequately and an

employee subsequently harms a third party, the court could find
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the employer liable for ________.
A) negligent hiring
B) discrimination
C) negligent training
D) occupational fraud
E) hazardous training
Answer: C

7. Which of the following steps will most likely NOT help employers
protect themselves against charges of negligent training?
A) confirming an employee's claims of skill and experience
B) providing extensive and appropriate training
C) evaluating the effectiveness of the training
D) paying employees for their training time
E) recruiting only at accredited schools
Answer: D

8. The first step in a training program is to ________.

A) assess the program's successes or failures
B) present the program to a small test audience
C) design the program content
D) conduct a needs analysis
E) estimate the program's budget
Answer: D

9. What is the second step in the training process?

A) evaluating the program's successes or failures
B) presenting the program to a small test audience
C) developing specific training objectives
D) identifying specific skills of the job
E) training the targeted group of employees
Answer: C

10. Which of the following will most likely occur during the third
step of the training process?
A) conducting a needs analysis for a specific job
B) training employees with an online program
C) evaluating the success or failure of the program
D) reviewing training workbooks and exercises
E) estimating a budget for the training program
Answer: B

11. What is the final step in the training process?

A) evaluating the program's successes or failures
B) rewarding employees for program participation
C) designing content for the training program
D) conducting a budget and needs analysis
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E) training the targeted group of employees
Answer: A

12. James, an HR manager, is currently identifying the specific job

performance skills required for a telemarketing position at Newman
Enterprises. He is also assessing the skills of prospective trainees.
James is most likely involved in which of the following aspects of
the training process?
A) needs analysis
B) program evaluation
C) program implementation
D) instructional design
E) budget estimation
Answer: A

13. All of the following will most likely motivate trainees EXCEPT
________.
A) using as many visual aids as possible during the session
B) providing an overview of the material to be covered
C) teaching new terminology and technical concepts
D) utilizing a half or three-fourths day schedule
E) allowing trainees to set their own pace
Answer: C

14. Trainees should be provided adequate practice and be

allowed to work at their own pace during a training session in order
to ________.
A) screen applicants based on ability
B) transfer skills more easily to the job
C) provide employers with feedback
D) determine appropriate pay scales
E) save the employer time and money
Answer: B

15. ________ is a detailed study of the job to determine what

specific skills the job requires.
A) Needs analysis
B) Task analysis
C) Performance analysis
D) Training strategy
E) Development planning
Answer: B

16. Which of the following consolidates information regarding

required tasks and skills in a format that is helpful for determining
training requirements?
A) performance record form
B) training assessment form
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C) task analysis record form
D) organizational skills sheet
E) work function analysis
Answer: C

17. Employers will most likely use all of the following methods to
identify training needs for new employees EXCEPT ________.
A) analyzing job descriptions
B) reviewing performance standards
C) performing the job
D) questioning current job holders
E) conducting a work sampling
Answer: E

18. A graphic model that presents a precise overview of the

knowledge, skills, and behaviors someone would need to perform a
job well is known as a ________.
A) benchmark
B) scatter plot
C) competency model
D) classification table
E) organizational chart

19. The process of verifying that there is a performance

deficiency and determining if such deficiencies should be corrected
through training or through some other means is called ________.
A) needs analysis
B) training assessment
C) performance analysis
D) training strategy
E) performance appraisal
Answer: C

20. Which of the following best describes the first step in a

performance analysis?
A) comparing a person's performance to ideal performance
B) evaluating the productivity of each employee
C) investigating employee-related customer complaints
D) evaluating supervisor performance reviews
E) conducting job knowledge assessments
Answer: A

21. An employer's decision to deliver on-the-job training or Web-

based training is most likely determined by which of the following?
A) task analysis
B) organizational culture
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C) performance management
D) employee recruiting methods
E) budget considerations
Answer: E

22. ________ means having a person learn a job by actually doing it.
A) In-house training
B) On-the-job training
C) Socialization
D) Social learning
E) Modeling
Answer: B

23. Which of the following training methods is most frequently

used by employers?
A) job instruction training
B) apprenticeship training
C) informal learning
D) on-the-job training
E) lectures
Answer: D

24. All of the following are types of on-the-job training EXCEPT

________.
A) coaching method
B) programmed learning
C) understudy method
D) job rotation
E) special assignments
Answer: B

25. Rebekah was hired soon after graduation and assigned to

complete a management trainee program. She will move to various
jobs each month for a nine-month period of time. Her employer is
utilizing the ________ form of training.
A) job rotation
B) understudy
C) coaching
D) special assignments
E) informal learning
Answer: A

26. Mario hopes to be promoted to the head of his department

next year. In the meantime, he has been assigned to spend a year
as an assistant to the current department head. Which type of
training is most likely being used in this example?
A) job rotation
B) job instruction
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C) coaching method
D) special assignments
E) informal learning
Answer: C

27. Which of the following should be done first in the on-the-job

training process?
A) explaining performance quality requirements
B) going through the job at the normal work pace
C) explaining quantity and quality requirements
D) familiarizing the trainee with equipment and tools
E) complimenting the trainee's good work
Answer: D

28. Which of the following should occur during the second step of
the on-the-job training process?
A) The supervisor puts the learner at ease and explains the purpose of the
training.
B) The trainee explains the steps as the supervisor performs the task at a slow
pace.
C) The supervisor explains the whole job and relates it to the trainee's other tasks.
D) The supervisor asks the trainee about any relevant knowledge or skills.
E) The trainee performs the job several times slowly as the supervisor observes.
Answer: B

29. A structured process by which people become skilled workers

through a combination of classroom instruction and on-the-job
training is called ________.
A) job instruction training
B) understudy training
C) programmed learning
D) apprenticeship training
E) coaching technique
Answer: D

30. Which form of on-the-job training usually involves having a

learner study under the tutelage of a master craftsperson?
A) job instruction training
B) understudy training
C) programmed learning
D) apprenticeship training
E) coaching
Answer: D

31. When jobs consist of a logical sequence of steps and are best
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taught step-by-step, the most appropriate training method to use
is ________.
A) job instruction training
B) informal learning
C) job rotation
D) programmed learning
E) apprenticeship training
Answer: A

32. With job instruction training, which of the following should

most likely be included beside each step listed?
A) sources for more information
B) any legal requirements
C) responsible personnel
D) key points or guidelines
E) quality requirements
Answer: D

33. Which of the following is the primary advantage of lecturing

as a method of training?
A) motivational for employees
B) effective for informal learning
C) corresponds with technology
D) appropriate for large groups
E) requires limited preparation
Answer: D

34. Which of the following will most likely improve the

effectiveness of a lecture presented for training purposes?
A) opening with a familiar joke
B) talking from a prepared script
C) watching the audience's body language
D) using hand gestures to emphasize points
E) giving a brief overview followed by a 1-hour speech
Answer: C

35. Which of the following is a systematic method for teaching job

skills that involves presenting questions or facts, allowing the
person to respond, and giving the learner immediate feedback on
the accuracy of his or her answers?
A) job instruction training
B) programmed learning
C) apprenticeship training
D) on-the-job training
E) teletraining
Answer: B

36. Which of the following is NOT an advantage of programmed

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learning?
A) Training time is significantly reduced.
B) Trainees are able to learn at their own pace.
C) The number of trainee errors is reduced.
D) Training is similar to the coaching method.
E) Trainees receive immediate feedback.
Answer: D
37. Which of the following is the primary disadvantage of using
audiovisual-based training instead of lectures?
A) boredom
B) high costs
C) ineffective teaching tool
D) limitations of technology
E) inappropriate for large groups
Answer: B

38. ________ training is a method in which trainees learn on actual

or simulated equipment but are trained away from the job.
A) Vestibule
B) Apprenticeship
C) Virtual-reality
D) Programmed
E) Job instruction
Answer: A

39. Travel agents at Apollo Travel Services follow a computer

program that displays question prompts and dialogue boxes with
travel policies as the agent enters information about the
consumer's travel plans. This is an example of a(n) ________.

A) audiovisual-based training method

B) electronic performance support system
C) intelligent tutoring system
D) computer-managed instruction system
E) computer-based training module
Answer: B

40. Which of the following terms refers to a set of instructions,

diagrams, or similar methods available at the job site to guide the
worker?
A) job description
B) task analysis record form
C) job aid
D) skills sheet
E) position replacement card
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Answer: C

41. Which of the following terms refers to a section of an

employer's Web site that provides employees with online access to
job-related training courses?
A) virtual classroom
B) videoconferencing
C) job simulation
D) learning portal
E) Web-based seminar
Answer: D

42. Which of the following terms refers to a teaching method that

uses special collaboration software to enable multiple remote
learners to participate in live audio and visual discussions via a PC
or laptop?
A) computer simulation
B) virtual classroom
C) computer-managed instruction
D) intelligent tutoring system
E) learning portal
Answer: B

43. Any attempt to improve managerial performance by imparting

knowledge, changing attitudes, or increasing skills is called
________.

A) human resource management

B) on-the-job training
C) performance enhancement
D) management development
E) management coaching

44. Which process involves assessing the company's strategic

needs, appraising the current performance of managers, and
developing the managers?
A) management development
B) performance management
C) programmed learning
D) strategic management
E) management by objectives
Answer: A

45. All of the following are on-the-job training methods used for
managerial positions EXCEPT ________.
A) job rotation
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B) coaching method
C) action learning
D) case study method
E) understudy approach
Answer: D

46. Which of the following enables management trainees to work

full-time analyzing and solving problems in other departments?
A) management games
B) action learning
C) role playing
D) job rotation
E) behavior modeling
Answer: B

47. Eric is in a group with five other management trainees at

Coca-Cola. Eric's group is competing against other management
trainees at the firm in a simulated marketplace. Each group must
decide how much to spend on advertising and how many products
to manufacture over the next three years. In which of the following
activities is Eric most likely participating?
A) on-demand learning
B) vestibule training
C) apprenticeship training
D) management games
E) behavior modeling
Answer: D

48. According to Kurt Lewin, all of the following should occur in

the moving stage of organizational change EXCEPT ________.
A) helping employees implement change
B) developing a vision
C) mobilizing commitment
D) consolidating gains
E) creating a leading coalition
Answer: C
Explanation: The moving stage is characterized by helping employees make the
change, developing a vision, consolidating gains, and creating a leading coalition.
Mobilizing commitment occurs in the unfreezing stage.

49. ________ is a special approach to organizational change in

which the employees formulate the change that's required and
implement it.
A) Managerial development
B) Action research
C) Succession planning
D) Organizational development
E) Participative management
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Answer: D

50. The basic aim of ________ is to increase the participant's insight

into his or her own behavior and the behavior of others by
encouraging an open expression of feelings in a trainer-guided
group.
A) laboratory training
B) action research
C) group therapy
D) diversity training
E) coaching
Answer: A

51. Which organizational development application involves

methods like performance appraisals, reward systems, and
diversity programs?
A) human process
B) strategic
C) technostructural
D) human resource management
E) process consultation
Answer: D

52. Which of the following is most likely NOT measured when

evaluating a training program?
A) what trainees learned from the program
B) participants' reactions to the program
C) overall organizational productivity
D) changes in on-the-job behavior
E) achievement of training objectives
Answer: C

53. Employee orientation programs range from brief, informal

introductions to lengthy, formal courses.
Answer: TRUE

54. Hiring highly-skilled employees with great potential

eliminates the need to provide orientation and training.
Answer: FALSE

55. Studies show that trainees are distracted by visual aids

presented during training sessions.
Answer: FALSE

56. Training sessions should be half-day or three-fourths day in

length rather than a full day, because the learning curve goes down
late in the day.
Answer: TRUE
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57. Evidence suggests that trainees are more likely to remember

information presented during an online training session when audio
narration is combined with on-screen text.
Answer: TRUE

58. The main task in analyzing current employees' training needs

is to determine what the job entails, break the job down into
subtasks, and then teach each subtask to the employee.
Answer: FALSE

59. Performance analysis is a detailed study of a job to determine

what specific skills the job requires.
Answer: FALSE

60. Attitude surveys, employee diaries, tests, and performance

appraisals are tools for conducting a performance analysis.
Answer: TRUE

61. Lower-level managers who are given firsthand experience

working on existing problems are being trained through the special
assignments approach.
Answer: TRUE

62. The American Society for Training and Development estimates

that approximately 20% of what employees learn on the job is
learned through informal means while the rest is learned through
formal training programs.
Answer: FALSE

63. Apprenticeship training is a step-by-step self-learning method

which uses a textbook, computer, or the Internet.
Answer: FALSE

64. Evidence suggests that Web-based instruction is significantly

more effective than classroom instruction for teaching information
about how to perform a job-related task.
Answer: FALSE

65. Succession planning is a type of management development

program that focuses on planning and filling middle-management
positions.
Answer: FALSE

66. The case study method is an on-the job management

development technique that presents a manager with a written
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descriptions of an organizational problem that needs to be
diagnosed and solved.
Answer: FALSE

67. Management games are considered an effective training tool

because trainees are actively involved, and the activities help
trainees focus on planning and solving problems.
Answer: TRUE

68. Lewin's change process consists of unfreezing, moving, and

refreezing.
Answer: TRUE

69. According to Lewin's change process, unfreezing involves

developing new behaviors, values, and attitudes through
organizational development methods such as team building.
Answer: FALSE

70. Sensitivity training seeks to increase participants' insight into

their own behavior and the behavior of others by encouraging an
open expression of feelings in a trainer guided t-group.
Answer: TRUE

71. Organizational development is usually characterized by the

use of action research and the application of behavioral science
knowledge.
Answer: TRUE

72. Organizational development interventions in the area of

human resource management most likely involve changing a firm's
formal structure.
Answer: FALSE

73. The four basic categories of training program outcomes that

are typically measured include reactions, learning, behavior, and
results.
Answer: TRUE

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