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    SITXHRM002 ROSTER STAFF A2 - Intro

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    Brandon
    Customer service is important for businesses to differentiate themselves and gain a competitive advantage. Providing excellent customer service results in repeat business, greater profits and sales. In contrast, poor customer service can lead to lost customers and negatively impact business. It is more costly for a company to acquire new customers than retain existing ones, so maintaining quality customer service pays off over time. Additionally, positive customer service experiences often result in customers promoting the business to others. However, companies must also protect staff from unreasonable or rude customers according to their policies and state regulations.

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    SITXHRM002 ROSTER STAFF A2 - Intro

    Uploaded by

    Brandon
    494 views1 page
    Customer service is important for businesses to differentiate themselves and gain a competitive advantage. Providing excellent customer service results in repeat business, greater profits and sales. In contrast, poor customer service can lead to lost customers and negatively impact business. It is more costly for a company to acquire new customers than retain existing ones, so maintaining quality customer service pays off over time. Additionally, positive customer service experiences often result in customers promoting the business to others. However, companies must also protect staff from unreasonable or rude customers according to their policies and state regulations.

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    Customer service is important for businesses to differentiate themselves and gain a competitive advantage. Providing excellent customer service results in repeat business, greater profits and sales. In contrast, poor customer service can lead to lost customers and negatively impact business. It is more costly for a company to acquire new customers than retain existing ones, so maintaining quality customer service pays off over time. Additionally, positive customer service experiences often result in customers promoting the business to others. However, companies must also protect staff from unreasonable or rude customers according to their policies and state regulations.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    494 views1 page

    SITXHRM002 ROSTER STAFF A2 - Intro

    Uploaded by

    Brandon
    Customer service is important for businesses to differentiate themselves and gain a competitive advantage. Providing excellent customer service results in repeat business, greater profits and sales. In contrast, poor customer service can lead to lost customers and negatively impact business. It is more costly for a company to acquire new customers than retain existing ones, so maintaining quality customer service pays off over time. Additionally, positive customer service experiences often result in customers promoting the business to others. However, companies must also protect staff from unreasonable or rude customers according to their policies and state regulations.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
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    SITXHRM002 ROSTER STAFF

    ASSESSMENT TASK 2 – PROJECT INTRO


    Brandon Benedick A Philip S3427

    Customer service is a very important part of an organization. It is because the customer


    service can help to differentiate a company from its competitor. For example, it may be difficult
    to tell the difference between two small-town grocery stores, especially if their prices are similar.
    Therefore, putting extra efforts into customer service may be thing that gives one grocery store a
    competitive advantage. A company with excellent customer service is more likely to get repeat
    business from customers. Consequently, the company will benefit with greater profits and sales.
    Contrarily, companies with poor customer service may lose customers, which will have a critical
    impact on business. It costs a lot more money for a company to acquire a customer than to retain
    them, due to advertising costs and the expense of sales calls. Therefore, the efforts that go into
    maintaining quality customer service can really pay dividends over time. People that have a
    positive experience with a company's customer service department will likely tell two or three
    others about their experience, according to Consumer Affairs website. Therefore, quality
    customer service can be a source of promotion for organizations. However, we must also defend
    our staff from any sort of customer especially unreasonably and rude customers according to the
    company’s policy and the state’s regulations and legislations.

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