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MTD-QPF-05-03 Customer Satifaction Feedback Analysis Tool

The document is a customer satisfaction survey analysis from Mammut Industries trailer division. It shows the results of the survey by question, with counts for unsatisfactory, satisfactory, good, and very good responses. The highest rated areas were quality of products with 30 very good responses and commitment to delivery time with 16 very good responses. The lowest rated areas were expertise and attitude of people with 22 unsatisfactory responses and responsiveness to inquiries with 3 unsatisfactory responses.

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vinoth
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62 views2 pages

MTD-QPF-05-03 Customer Satifaction Feedback Analysis Tool

The document is a customer satisfaction survey analysis from Mammut Industries trailer division. It shows the results of the survey by question, with counts for unsatisfactory, satisfactory, good, and very good responses. The highest rated areas were quality of products with 30 very good responses and commitment to delivery time with 16 very good responses. The lowest rated areas were expertise and attitude of people with 22 unsatisfactory responses and responsiveness to inquiries with 3 unsatisfactory responses.

Uploaded by

vinoth
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as XLS, PDF, TXT or read online on Scribd
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Results By Question

12

10

8 Responsiveness to your Inquiry


Quality of our Products
Count of Replys

Meeting your Requirements


How well did we understand your
6 Requirements
Commitment to Delivery Time

0
Satisfaction Category
MAMMUT INDUSTRIES (TRAILER DIVISION) Form No.:MTD-QPF-05-03

CUSTOMER SATISFACTION ANALYSIS Rev No: Date:03-05-06

Customer Satisfaction Survey Date:


Sample Size:
Sample Criteria:
No ACTIVITIES Unsatisfactory Satisfactory Good Count Very Good Count Total
Count Count

A) OUR PEOPLE

1 Expertise, Knowledge & Attitude of our People 22 43 11 1


77
2 Responsiveness to your Inquiry 3 9 1 1
14
3 How well did we understand your Requirements 1 5 1 3
10
B) OUR PRODUCTS & SERVICES

1 Quality of our Products 1 11 1 30


43
2 Meeting your Requirements 12 2 1 4
19
3 Commitment to Delivery Time 9 6 1 16
32

C) TOTALS 48 76 16 55 195

If this is a paper copy, it is uncontrolled. You must verify the on-line revision before using.

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