Section2 PSISA

SECURITY GUARD TRAINING COURSE
Section #2: The Private Security,

Investigative Services Act and
Ministry Code of Conduct
TABLE OF CONTENTS
1. Private Security and Investigative Services Act

2. Who Needs a Licence?
3. Licensing Requirements
4. How to Obtain a Security Licence
5. Cost of Security Licence
6. Producing Your Licence
7. Ministry Code of Conduct
8. Complaint Procedure
9. Failure to Comply
10. Regulated Equipment
11. Uniform Regulations
12. Other Regulations → Animals
13. Ministry Contact Information
WHY CREATE PSISA?
The private security industry has grown dramatically over the past 40
years, from 4,000 licensed private investigators and security guards in
1966, to over 64,000 today. There are about 520 licensed agencies in the
province providing private investigation and security guard services.
The new legislation and regulations will ensure that practitioners are
qualified to provide protective services. By regulating things like uniforms
and equipment use, we will ensure that the private security industry
serves us all well.
WHO NEEDS A LICENCE?
You may need a licence if you are paid to do work that consists mainly
of protecting persons or property. This includes bodyguards, bouncers
and loss prevention personnel.
Examples:
You will need a license if your main responsibility

in a bar or restaurant, for instance, is controlling
entrances and patrolling the property to ensure
the safety and security of the establishment and
its occupants.
You will need a license if you are working in a

residential building and your primary responsibility
is to patrol the interior hallways and stairwells to
enforce property rules and detect criminal
activity.
LICENSING
To be eligible for a licence, you must:
List of prescribed offenses that
• Be 18 years of age or older will prevent you from obtaining
• Be eligible to work in Canada a license:
http://www.e-
•Have no convictions for a prescribed
laws.gov.on.ca/html/regs/englis
offence for which you have not been h/elaws_regs_080037_e.htm
granted a pardon
Who is responsible for obtaining my license : Me or My Employer?
You are.
Every security licence that is issued is valid for a period of 12 months. It is

also your responsibility to renew your licence each year.
You are free to change employers or obtain additional employment with

another security firm without having to be re-licensed.
HOW TO GET A SECURITY LICENSE
Step 1 – M i n i s t r y A p p r o v e d T r a i n i n g
You must complete a 40 hour training program provided by a company
or institution that is registered with the Ministry of Community Safety and
Correctional Services. A full list of registered entities can be found at
http://www.mcscs.jus.gov.on.ca/english/PISG/TrainingandTesting/Trainin
gEntities/training_entities_list.html
Step 2 – M i n i s t r y T e s t
Once training is completed, you must write a 60 question multiple
choice test with the Ministry. This test can be written at any DriveTest
Centre in Ontario, the same place you would go to get your driver’s
licence.
Step 3 – L i c e n c e A p p l i c a t i o n
Once you have passed the test, you may apply for a licence with the
Ministry. Applications must be sent in with all required documentation
including a passport photograph. License applications may take up to
two weeks to process. Once issued, the licence is valid for one year.
COST OF SECURITY LICENCE
Step 1: 40 Hour Training Course

Cost: Open market → Cost varies between companies and
colleges
Step 2: Ministry Test

Cost: $60 → If you fail the test, each additional attempt will
cost $60
Step 3: Licensing
Cost: $80 → Licence valid for one year
You only have to complete the training and pass the test
once.
However, you must renew your license and pay the $80 fee
every subsequent year you work as a security guard.
SECURITY LICENCE
PRODUCING A LICENCE
Am I obligated to show my licence to a member of the public

upon request?
Yes, as per the PSISA, you are required to produce your licence
which means showing the front of your licence to the individual,
displaying your licence number, name and photo.
Why am I required to produce my licence to members of the

public?
In the interest of public safety, members of the public have the
right to know that they are dealing with a licensed security
guard and/or private investigator.
You are not required to hand over your licence to a
member of the public or show the back of your licence.
CODE OF CONDUCT
Why is there a Code of Conduct?
The Code of Conduct outlines standards for the industry so that

businesses and individuals know how to perform their duties in a
professional, honest and respectful way. Discrimination and racism
will not be tolerated, nor will negligence or unlawful conduct under
the code.
The Ministry Code of Conduct can be found at:

http://www.e-
laws.gov.on.ca/html/regs/english/elaws_regs_070363_e.htm
CODE OF CONDUCT CONT’D
Every individual licensee, while working as a security guard
shall:
(a) act with honesty and integrity;
(b) respect and use all property and equipment in accordance with the conditions of his or
her licence;
(c) comply with all federal, provincial and municipal laws;
(d) treat all persons equally, without discrimination based on a person’s race, ancestry,
place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, age, marital
status, family status or disability;
(e) refrain from using profane, abusive or insulting language or actions or actions that are
otherwise uncivil to any member of the public
(f) refrain from exercising unnecessary force;
(g) refrain from behaviour that is either prohibited or not authorized by law;
(h) respect the privacy of others by treating all information received while working as a
private investigator or security guard as confidential, except where disclosure is required as
part of such work or by law; and
(i) co-operate with police where it is required by law.
CODE OF CONDUCT CONT’D
No individual licensee shall:
(a) be unfit for duty, while working, through consumption of alcohol or

drugs;
(b) conspire with another person or aid or abet another licensee in a
breach of this code of conduct;
(c) willfully or negligently make a false statement or complaint against
another licensee; or
(d) misrepresent to any person the type, class or conditions of his or her
licence.
COMPLAINT PROCEDURE
Definition of a Complaint
In accordance with section 19 (1) of the Private Security and Investigative
Services Act, the Registrar may receive a complaint from any person
alleging that a licensee has:
• Breached the code of conduct established under the regulations, or
• Failed to comply with the Act or the regulations, or
• Breached a licence condition.
Lodging a Complaint
A complaint may be filed with the Registrar within 90 days after the
subject matter that gives rise to the complaint or at a later date with the
Registrar’s consent.
• A member of the public who makes a complaint must complete, sign,
date and submit a Complaint form. This form is easily accessible on the
Private Security and Investigative Services Branch website at:
http://www.ontario.ca/private-security under Licenses and Forms.
FAILURE TO COMPLY
Individual
Every individual convicted of an offence under this Act is
liable to a fine of not more than $25,000, imprisonment for a
term of not more than one year, or both. 2005, c. 34, s. 45
Company
Every business entity convicted of an offence under this Act is
liable to a fine of not more than $250,000. 2005, c. 34, s. 45
REGULATED EQUIPMENT
Firearms
An individual licensee may use a firearm in the provision of
private investigator or security guard services only if he or she is
authorized to carry the firearm under section 20 of the Firearms
Act.
Batons
An individual licensee may use a baton in the provision of
private investigator or security guard services only if the
following conditions are met:
1. The baton is issued to the individual licensee by the licensed
or registered business entity that employs the individual licensee.
2. The individual licensee may use the baton for defensive
purposes only.
Handcuffs
An individual licensee may use handcuffs in the provision of
private investigator or security guard services only if the
handcuffs are issued to the individual licensee by the licensed
or registered business entity that employs the individual licensee.
UNIFORM REGULATIONS
Identification
An identification tag with the security guard’s name or
licence number must be affixed to the chest of the outermost
piece of the uniform.
Shirt Colour
If the uniform includes a shirt with a collar, the shirt must not be
black or navy blue.
Rank Chevron
The uniform must not have rank chevrons.
Hat
The uniform must not include a police-style forage cap.
OTHER REGULATIONS
Restraints
An individual licensee may not use cable ties or strip ties as
restraints in the provision of private investigator or security guard
services.
Insurance
Every licensed business entity shall carry general liability insurance
in the amount of at least $2,000,000.
License Review
Your licence application could be under review if you:
•Have outstanding fines
•Have been convicted and found guilty of an offence
•Have a conflict of interest
ANIMALS
The act has a regulation on the use of dogs. What can dogs be
used for?
The ministry recognizes the growing usefulness of, and demand for,
dogs in the security industry. As a result, we developed a
regulation that takes both the industry's needs and the care and
control requirements of the animals into account.
The regulation does permit the use of dogs for patrolling purposes
but only under certain conditions (e.g. must be under the care
and control of a handler.) Dogs can also be used for tracking (e.g.
missing persons) and detection purposes (e.g. drugs, explosives).
ANIMALS CONT’D
Will special training be required to use a dog?
Yes. Dog handlers will need special training. The ministry is developing the
training and testing materials.
Will licensed businesses be able to provide "drop and guard" services?

(Dogs being left alone to protect/patrol property)
No.
Does the regulation ban breeds of dogs?

No. The regulation does not go beyond any current provincial legislation that
addresses banned breeds.
Dog handlers must keep their dog on a leash at all

times.
Security guards cannot use dogs for crowd

control.
MINISTRY CONTACT INFORMATION
Mailing Address
The Private Security and Investigative Services Branch
777 Bay Street, 3rd floor
Toronto, Ontario
M7A 2J6
Toronto Area Phone: 416-212-1650

Toll Free Phone: 1-866-767-7454
Fax Number 416-326-0034
Email: PSIS.PrivateSecurity@ontario.ca
Website: http://www.ontario.ca/private-security
END OF SECTION #2
The Private Security,
Investigative Services Act and
Ministry Code of Conduct

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SECURITY GUARD TRAINING COURSE

Section #2: The Private Security,

1. Private Security and Investigative Services Act

You will need a license if your main responsibility

You will need a license if you are working in a

Every security licence that is issued is valid for a period of 12 months. It is

You are free to change employers or obtain additional employment with

Step 1: 40 Hour Training Course

Step 2: Ministry Test

Am I obligated to show my licence to a member of the public

Why am I required to produce my licence to members of the

The Code of Conduct outlines standards for the industry so that

The Ministry Code of Conduct can be found at:

(a) be unfit for duty, while working, through consumption of alcohol or

Will licensed businesses be able to provide "drop and guard" services?

Does the regulation ban breeds of dogs?

Dog handlers must keep their dog on a leash at all

Security guards cannot use dogs for crowd

Toronto Area Phone: 416-212-1650

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