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What Is Salesforce?: Salesforce Includes The Following Products and Services

Salesforce is a customer relationship management platform that provides prebuilt apps for sales, marketing, customer service, and more. It offers a platform as a service to build custom apps, a marketplace of third-party apps, and editions tailored for different business needs. Salesforce also allows read-only access during planned maintenance to minimize disruptions.

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68 views1 page

What Is Salesforce?: Salesforce Includes The Following Products and Services

Salesforce is a customer relationship management platform that provides prebuilt apps for sales, marketing, customer service, and more. It offers a platform as a service to build custom apps, a marketplace of third-party apps, and editions tailored for different business needs. Salesforce also allows read-only access during planned maintenance to minimize disruptions.

Uploaded by

loribe
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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1. What is Salesforce?

Salesforce helps you manage your customer relationships, integrate with other systems, and build
your own applications.

Salesforce includes the following products and services.


 prebuilt applications (or “apps”) for customer relationship management (CRM) ranging from
sales force automation to partner relationship management, marketing, and customer
service.
 Force.com Platform (The Force.com platform) is the first platform as a service (PaaS),
enabling developers to create and deliver any kind of business application entirely on
demand and without software. The platform also includes easy to use point and click
customization tools to help you create solutions for your unique business requirements,
without any programming experience.
 AppExchange AppExchange is a marketplace featuring hundreds of cloud applications
created by Salesforce customers, developers, and partners. Many of the applications are
free and all of them are preintegrated with Salesforce, enabling you to easily and efficiently
add functionality.
 Salesforce Editions Salesforce offers several bundles of its products and services, each
geared toward a different set of business needs.
 Read Only Mode At Salesforce, we recognize that you may want to access your data at a
moment’s notice—even during our planned maintenance windows. To minimize
interruption to your business, Salesforce gives users readonly access during splits, instance
migrations, instance switches, prescripts, and certain other maintenance events.

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