Let’s Discuss

Suppose your father has an account in a bank that provides online banking facilities. How
can he avail the facilities and how will they be useful for him? Discuss.

Quick Recall(1)

1. Bcc field contains the list of recipients. What does Bcc stands for ?
(a) Basic carbon copy (b) Blind carbon copy (c) Blind client copy (d) Basic client copy

2. Which symbol separates the first and third part of an email address?
(i) # (ii) @ (iii) & (iv) . (Dot)

3. Which of the following is not an email service provider?

(i) Yahoo (ii) WWW (iii) Gmail (iv) Rediff mail

Quick Recall(2)
1. Which of the following is not a category of e-banking service?
(i) Information-only system (ii) Electronic information transfer system (iii) Electronic
reservation system (iv) Fully electronic transactional system

2. Which of the following is not an example of fully transactional system?

(i) Sim card (ii) Smart Card (iii) Credit Card (iv) ATM

3. What can a customer do in e-banking?

(i) Perform some non-transactional tasks. (ii) Transact banking tasks. (iii) both of the above.
(iv) none of the above.

4. Which of the following is not an example of e-reservation system?

(i) CRS (ii) Sabreʼs GDS (iii) LISTSERV (iv) HRS

5. What is a computer system that allows users to connect and log in to the system using a
terminal program?
(i) BBS (ii) Newsgroup (iii) List Server (iv) Search Engine Groups

Let’s Revise

 Email is a service that enables us to send the email over the Internet in an electronic
mode.
 Chatting offers continuous talk among people and gathering of individuals. Internet
Relay Chat (IRC) is the most popular tool of the Internet used by people to talk to
each other using the computer.
 Videoconferencing or video teleconferencing is a method of communicating by two-
way video and audio transmission with help of telecommunication technologies.
 E-learning is regarded as a learning scheme based on formalized teaching but using
electronic resources.
 Synchronous, means "at the same time," involves interaction of participants with an
instructor via the web in real time.
 Asynchronous, which means "not at the same time," allows the participants to
complete the web-based training(WBT) at their own pace, without live interaction
with the instructor.
  E-learning software includes notes, videos, books, and many other materials linked
to a specific topic.
 Electronic Banking (e-banking) allows customers of a bank or any financial institution
to conduct financial transactions on a secure website operated by the bank or
institution.
 Electronic shopping (e-shopping) is the method by which merchants buy products
and services over the Internet.
 E-reservation stands for Electronic Reservation. It is an Internet technology that
allows customers to book railway/airline/ bus tickets and rooms in hotels online.
 E-governance can be described as the implementation of communication and
information technology to provide public services, data exchange, transactions, and
integration of earlier current services and data portals.
 E-groups can be of several types such as list server, newsgroup, Bulletin Board
Service (BBS) and search engine groups.

Technopedia
 E-banking (Electronic Banking): A type of banking that allows customers of a bank or
any financial institution to conduct financial transactions on a secure website
operated by the bank or institution
 E-groups: The Internet-based discussion groups
 Electronic Mail (email): Electronic transfer of mails from one computer to another
over the Internet just on the click of mouse
 Email Client: A program that runs on the computer of the Internet user
 Email Server: A program that runs on the computer of email Service Provider
 E-reservation (Electronic Reservation): An Internet technology that allows
customers to book railway/airline/bus tickets and rooms in hotels online
 E-shopping: One of the application areas of E-commerce
 Social Networking: The most common and popular tool of the Internet, which
enables people to stay connected with their friends, relatives, or anyone in the world
online for exchanging messages and information in any form of media
 E-governance: It can be described as the implementation of communication and
information technology to provide public services, data exchange, transactions, and
integration of earlier current services and data portals
 Text-based Chat: This type of chatting enables communication between two or more
users by sending and receiving text messages
 Virtual Classroom: It is an Internet portal through which learners can attend
instruction from the convenience of their own location. This is similar to a traditional
classroom, but virtually the login of the instructor and the learners from different
places
 WhatsApp Messenger: It is a cross-platform instant messaging client for smart
phones, PCs and tablets

Exercise:
Multiple choice question
1. E-reservation is a process of making reservations of ___________.
(a) tickets
(b) hotel rooms
(c) tourists packages
(d) All of these
Answer: (d)
2. _________services typically include reviewing account activity and balance, sending
electronic payments and transferring funds between accounts electronically.
(a) E-banking (b) E-reservation (c) E-posting (d) Email
Answer: (a)

3. A two-way video conversation among multiple participants is called

(a) video chatting (b) video talking (c) video conferencing (d) video watching
Answer: (c)

4. Symbols used to express emotions in chatting are known as ___________.

(i) emoticons (ii) cartoons (iii) e-symbols (iv) similes
Answer: (i)

5. Making reservation of railway tickets, movie tickets or hotel rooms through the Internet is
known as ________________.
(i) e-shopping (ii) e-banking (iii) e-reservation (iv) online shopping
Answer: (iii)

Very short question answer

1. Rashmi has to send an email to Raees. She also wants to send the same email to
Vandana but does not want Raees to know about it. Which option out of ‘cc’ or ‘bcc’
should Rashmi use to enter the email address of Vandana?
Answer: Bcc ( Blind carbon copy).

2. Name two three software for e-learning?

Answer: HuffDuffer, SoundCloud and ClassMarker.

3. Name four web services which are used over Internet?

Answer: Email, video conferencing, e-shopping and e-reservation.

4. As life gets busy, it becomes difficult for everyone to keep track with school and
college friends, old colleagues, old neighbours and favourite teachers. It is important
to keep in touch with all your near and dear ones. At times, people sitting miles away
doing similar kind of activity or solving similar kind of problems can help you to
achieve goals faster by sharing their experience. Similarly, people belonging to
different socio-economic background can change your perspective and can enhance
your understanding of various cultures.
a) Suggest any two real-time tools that are suitable for the above mentioned activities.
b) What is the generic name used for such tools?
Answer: a) Two real-time tools that are suitable for the above mentioned activities are
Twitter and Facebook.
b) the generic name used for such tools is social networking.

5. Videoconferencing is a face-to-face communication between two or more people

which are not at the same place. Suggest which equipment’s that will be needed for
this purpose. Give two advantages of video conferencing.
Answer: Computer, video camera, microphone and network such as Internet are the
equipment’s that will be needed for videoconferencing.

Various advantages of videoconferencing are as follow.

• Videoconferencing allows you to communicate remotely face to face.
• Videoconferencing is more personable than a phone call.

Short question answer

1. Give application of e-governance.
Answer: E- governance application is as follow.
 Filing of online application forms for Aadhar card, passport.
 Filing of IT returns online.
 Registering an online complaint for any grievance related to government.

2. Name the two type of e-learning used?

Answer: Synchronous e-learning and asynchronous e-learning.

3. How multiple email addresses are defined in To, Cc and Bcc field?
Answer: By using comma between email addresses we can use multiple email addresses
defined in To, Cc and Bcc field.

4. Explain the term e-governance?

Answer: E-governance can be described as the implementation of communication and
information technology to provide public services, data exchange, transactions, and
integration of earlier current services and data portals. It makes the entire administrative
method comfortable, effective, transparent, fully accountable and accountable.

5. When to use Cc in email?

Answer: CC is useful when due to following reasons.

 You want someone else to receive a copy of an email, but they aren’t one of the
primary recipients.
 You want the recipients of the message to know the other people who have been
sent the message.

Answer the following question

1. Kuhu has just learnt how to do online banking. Name any two precautions that she
should take to prevent online fraud.
Answer: Two precautions that she should take to prevent online fraud are as follow.
 Do not share user id and password with anyone.
 Avoid doing transactions from cyber café and other public places.

2. Discuss the structure of an email message.

Answer: The structure of email message is as follow.
i. Email Header: Email header contain the information about the sender and recipient.

The various field under the email header are given below.
• From: This field shows the address of the sender, i.e. the person who send the email.
• To: This field shows the email address of the recipient, i.e. the person who will receives
the email.
• Subject: The email purpose is indicated in the Subject area. It should be accurate and to
the point.
• Cc: Cc refers to Carbon copy. It includes the addresses of those recipients who will receive
the copy of the mail.
• Bcc: Bcc refers to Blind Carbon Copy. The recipient whose email address are added in this
field will receive a copy of email. However, the identity of the recipient will not be disclosed.
ii. Greeting Text: Greeting is the opening text of the actual message.
iii. Text: It reflects the message's real content.
iv. Signature: This is the last part of an email message. It contains the name, address and
contact number of the sender.

3. What are the components of e-shopping?

Answer: Components of e-shopping arte as follows.
 Product: It represents the commodity offered for sale by the online company.
 Selling Section: It represents the section in a website that is devoted to selling and
ordering of products.
 Accessibility to Orders: It refers to the degree of simplified procedure with which
customers are able to find the products online.
 Placement of Orders: Every e-shopping website provides customers with a process
by which they can select the products they want to purchase. This is generally done
through online forms that are filled by the customers.
 Mode of Payment: E-shopping companies offer various modes such as credit or debit
cards, COD and net banking. For using these options, customers have to pay extra
charges through which payment for the products can be made.
 Delivery Mechanism: It refers to the provision for delivering the purchased products
to the customers efficiently.

4. Differentiate between email and video conferencing.

Answer: Differences between email and video conferencing are as follows.
 Email:
It is not necessary for sender and recipient to be online at the same time.
Email refers to sending and receiving messages electronically.
 Video Conferencing:
Video conferencing is similar to face-to-face communication between two or more people.
It is necessary for sender and receiver to be online at the same time

5. What is chatting? Is it necessary to be online while chatting?

Answer: Chatting offers continuous talk among people and gathering of individuals. Internet
Relay Chat (IRC) is the most popular tool of the Internet used by people to talk to each other
using the computer. It is the only place where we can talk to people from anywhere in the
world by exchanging text and audio electronically using computer. It is generally called
‘Chatting’. Rediff Chat, Google Talk and Yahoo Messenger are examples of chatting tools
available on various search engines. You can also chat on Facebook, a popular social
networking site. Yes, it is necessary to be online while chatting.

6. Give the name of any two websites which are used to send email. Transferring files
through E-mail is restricted due to fill size. Justify.
Answer: The name of two websites which are used to send email are www.gmail.com and
www.rediffmail.com.
 Transferring files through email is restricted due to size due to the following reasons.
Over the Internet, a message will often pass through several mail transfer agents to
 reach the recipients. Each of these has to store the message before forwarding it on
and many therefore, need to impose size limits.
 The result is that while large attachments may internally send within an organisation,
they are unreliable when sending across Internet.
For example: In general, 10 MB is considered safe for the maximum size of an email but,
Google’s gmail service increased its limit to 25 MB.
7. Explain e-reservation?
Answer: E-reservation stands for Electronic Reservation. It is an Internet technology that
allows customers to book railway/airline/ bus tickets and rooms in hotels online. E-
reservation is thus also called Online Booking or E-booking. This technology is highly
effective in tourism industry but its functionality has also application in many other
industries.

8. Somya wants to collect some information regarding the history of India.

a) What is the fastest and easiest way of doing this that saves her efforts as well?
b). Write down the following steps in the correct order to show, how Somya should find the
information.
(i) Type keywords.
(ii) Look at the list of Websites starting at the top.
(iii) Load a search engine.
(iv) Click the search button.
(v) Open the Web browser.

Answer: The fastest and easiest way of collecting information regarding the history of India
is online search using search engine.
b) Somya should follow the following steps to find out the information regarding the history
of India.

(v) Open the Web browser.

(iii) Load a search engine.
(i) Type keywords.
(iv) Click the search button.
(ii) Look at the list of Websites starting at the top.

9. What is the difference between synchronous e-learning and asynchronous e-learning?

Answer: The difference between synchronous e-learning and asynchronous e-learning is as
follow.

Basis of Synchronous e-learning Asynchronous e-learning

Definition Synchronous, means “at the Asynchronous, which means
same time”, involves “not at the same time”,
interaction of participants allows the participants to
with an instructor via the complete the web-based
web in real time. training(WBT) at their own
pace, without live
interaction with the
instructor.
Associated activities Sources are virtual Sources are email, blogs
classroom, audio and pre-recorded videos
videoconferencing, chat, lessons/ webiners and
 webinars, application online discussion boards.
sharing and messaging
instantly.

10. Mr. Ravindra wants to send some money to her wife who is in some other city.Mr.
Ravindra wants to send some money to his wife who is in some other city. Tell him the
easiest way to transfer money through bank and three services provided by it.
Answer: E-banking is the easiest way to transfer money through bank. The three services
provided by e-banking are as follows.
 Information-only system
 Electronic information transfer system
 Fully electronic transactional system

In the Lab:
1. Electronic mail is the most common service available on the Internet. Make a project
report describing the ways to create an email account, compose and send an email
message with an attachment and read the mail along with downloading the attached
file. Create your own email account for this purpose and paste screenshots in your
project file.
2. E-shopping is becoming common with most Internet users. Search any 5 websites
that offer e-shopping facilities to users. Take screenshots of home pages of such sites
and make a project report with title ‘E-shopping in India’.
3. Search the web to find the websites that offer e-reservation facilities in India. Collect
sufficient information with pictures and make a project report with the title ‘E-
reservation in India’.
4. Under the supervision of your teacher and with his/her help, do the following tasks
on the Internet.
(a) Create your account on Skype and talk with your friend through
videoconferencing. (b) Create your account on Facebook and send ʻFriend Requestsʼ
to your friends and relatives who have their accounts on Facebook.
(c) Open your Facebook account and chat with your friends.
(d) Create your account on Twitter, follow your friends and send them some tweets

Application based question:

1. Neha is not familiar with the Internet. She wants to create her email ID and an
account on Facebook. What should she do? Help her to tell the procedure to do the
task.
2. Ravinder Kaur wants to travel to historical places of India. How can she take the help
of the Internet in booking the railway tickets and hotels?
3. Mr. Gupta uses Twitter frequently to stay in touch with his friends. But one day he
notices that someone else is posting tweets from his Twitter account. What could be
the consequences of such posts and how should Mr. Gupta overcome this problem?

Assignment question:
1. What are the dangers associated with social networking?
2. Give the benefits of social networking.
3. Mention the services which are provided by transactional category of an e-banking.
4. How can video conferencing be helpful to teachers?
5. Write the steps to compose and send an email message (without attachment) to
your friend.
6. What is chatting? What are the two basic modes of chatting?
7. What is e-banking? How can a customer benefit from e-banking?
8. What is e-reservation? Discuss its role in railway, airlines and tourism industry.
9. What are e-groups? How can you become a member of an e-group?
10. Discuss the role of social networking in cyber world.
11. What is e-learning? Mention any two main benefits of e–learning with respect to the
use of information technology.
12. How is Facebook is different from Twitter?
13. What is emoticon? What is its usage?
14. What is WhatsApp?

15. Sameera knows the password of her friend’s e-mail account but she never opens her
e-mail box without her permission. Why?

16. Niti uses online banking regularly. What precautions should she take so that no one
can access her bank account illegally?

17. Mr. Pawan Gupta is the CEO of a multinational company having offices in many
locations of the world. He uses videoconferencing frequently to organize meetings.
What is the ‘role of videoconferencing in an organisation?

18.