Subject: Entergy is Storm Ready for Hurricane Season

Date: May 6, 2020

Updated: June 4, 2020
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Updates are underlined.

Background:
Our employees are prepared for every weather situation that comes our way, including tropical
weather events. We prepare for the worst but hope for the best using a plan of continuous
preparation, training and action that we call Operation: Storm Ready.
This year, we have additional activity due to our response to the COVID-19 pandemic.

Key Messages:
• Entergy serves areas that are prone to some of the most severe weather in the United
States: ice storms, tornadoes, violent thunderstorms and of course, hurricanes. To combat
those and other perils, we have a plan of continuous preparation, training and action. We
call our plan Operation: Storm Ready.
• The company is prepared to respond to a pandemic by following an already developed and
robust pandemic response plan. This plan outlines and details steps needed to protect our
employees, while working to ensure we can continue to provide power to our customers
with little to no interruption.

Company Preparation for a Dual Event

• For weather-related outages, we will continue managing electric and gas outages as we
normally do.
• As we prepare for severe weather, we will ensure we have the people and resources to
respond to outages, while maintaining COVID-19 pandemic safety precautions.
• Restoration times may be extended, especially if there are widespread outages, due to new
factors such as additional measures we must take due to the COVID-19 pandemic or an
inability to secure enough offsite resources.
• Along with our standard storm preparations, we will take additional steps to adjust office
settings and crew-staging locations, and to increase the use of drones to help our team
members maintain social distancing.
• If conditions worsen, we will execute normal processes to relocate available resources
within our system to respond or contact contract or mutual assistance workers for help, as
we do during any large-scale event that causes significant outages and requires significant
resources for restoration.

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• While we live through this crisis, it’s critically important to keep our operations up and
running and serve our customers and communities. Therefore, we will focus on the health
and safety of our colleagues.
• Centers for Disease Control and Prevention and company guidelines will drive our focus
on worker health and safety.
• As the situation evolves, we will closely monitor the COVID-19 pandemic and the
resulting potential impact in the areas we serve. We will remain in close contact with
local, state and federal agencies.
• The company is leading the effort to engage with other utilities through the Edison
Electric Institute and other regional mutual assistance groups to share best practices during
large-scale events requiring mutual assistance support.
• During restoration our field crews will incorporate process updates due to COVID-19.
o Guidelines have been provided to field crews to ensure social distancing can be
maintained while working, with the direction that if the crew is not able to
maintain adequate social distance the job or task should be performed with face
covering. Face coverings will also be used while crews restore power.
o Crews are taking additional sanitation safety protocols such as cleaning equipment
and the interior of trucks.
o Crews are encouraged to use stop-work authority if job conditions change that
prevent social distancing.
o Crews have been instructed to postpone planned outages that impact critical
facilities, such as hospitals and nursing homes.
o For their safety and yours, please stay away from their work zones. We have
placed signs on our trucks to highlight our social distancing practices as reminders
for our workers and the public. If you need to report a problem with your service
or get bill payment help, we’re just a phone call away: 1-800-ENTERGY.
o Along with our standard storm preparations, we have taken additional steps to
adjust office settings and crew staging locations, and to increase the use of drones
(for scouting purposes) to help our team members maintain social distancing.
o We will have a larger dependence on technology, such as online meetings, for pre-
safety briefings before crews arrive on site to help them become familiar with that
area’s specific COVID-19 protocols and current company protocols.
o Safety briefings will be on a smaller scale and additional safety standdowns will be
incorporated into every job.
• We expect to assemble the same size workforce as we have in past major storm responses,
but how crews respond will be different.
o One person per vehicle can complete damage assessments.
o For helicopter patrols, only a pilot and co-pilot will be allowed on board with no
company passenger scout.

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o We know food and lodging are areas most impacted from how we typically
manage during restoration efforts and will adapt our plans as required.
Social distancing is needed when crews eat meals. This normally is done in
a communal way with sometimes hundreds of people coming together or
groups seeking out local restaurant options. Neither of these options may
be available due to COVID-19.
Meals will be individually boxed and often eaten in the field.
o Often crew members share hotel rooms, but each worker will be assigned their
own room in response to COVID-19.
o Each visiting crew will complete a safety orientation before they start work,
including the added COVID-19 health and safety precautions.

Year-round planning
• We plan restoration efforts months before the first sign of foul weather. We follow a very
detailed, rehearsed plan that has worked well for us during storm recovery.
• Monitoring weather threats is a full-time job, 24/7, 365 days a year. When a weather threat
is confirmed, Entergy uses weather forecasts and computer models based on knowledge
from past storms to predict an estimated number and duration of outages that could occur.

Time needed to restore power

• Every storm is unique, but our history with storm restoration is a guide to predicting the
amount of damage and restoration time following a hurricane.
• We understand it’s difficult to plan for a storm, so we want to give customers as much
information as possible as soon as we know it. Obviously, we will know more after the
storm passes and we are able to fully assess damages.
• We strive to give an estimate of how long it will take to restore a majority of our
customers 48-72 hours before landfall.
• Restoration times in the hardest hit areas depend on the extent of damage to Entergy’s
electrical facilities. In addition, every COVID-19 precaution adds time to a restoration job.
Therefore, restoration times may be extended due to additional measures we must take due
to the COVID-19 pandemic.

Restoration Process
• Safety is a core value at Entergy and remains top priority for our workers and customers.
• In the first three days following a storm, our workers are doing three things
simultaneously:

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o Assessing damage, so we can deploy the right personnel with the right material to
make repairs.
o Restoring power plants and large transmission lines that experienced minimal
damage.
o Repairing substations and distribution lines that serve critical customers, such as
hospitals, police, water, drainage and communication networks.
• The restoration continues:
o Restoring areas with large numbers of customers including businesses and
neighborhoods.
o Restoring individual services, which often is the most time-consuming.
• For our gas customers in Louisiana, if you suspect a gas leak, leave the area immediately
and call 1-800-ENTERGY or 911.

Safety
• We will keep our workers safe during the storm response. As the storm approaches, we
will safely restore power. But we will keep our employees sheltered during the dangerous
period caused by high winds, flooding and other severe storm conditions. The worsening
weather conditions could limit our ability to restore service.
• During especially strong hurricanes, we relocate from the predicted landfall area, but
quickly return as soon as conditions are safe to begin restoration.

Meeting Logistical Needs

• A lot more goes into restoring power than repairing lines. When a storm hits, the affected
area can’t always accommodate an influx of thousands of restoration workers. In addition
to the effects of responding to COVID-19, hotels, restaurants and fuel for vehicles may
not be available. Local infrastructure may not be intact.
• From a safety perspective, we must house workers and take care of them. If we adequately
provide for their needs, they can safely concentrate on the repair work without worry
about where their next meal is going to be or where they’re going to sleep. Per above, this
activity may change due to COVID-19.
• Social distancing requirements due to COVID-19 response may affect our ability to feed
and house our restoration workers, which could extend restoration times.
• The line and vegetation crews may be the most visible part of the restoration, but many
other employees behind the scenes provide the support needed to keep the restoration
moving.

Keeping Customers Informed

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• Keeping you informed in the event of a storm also is a top priority. Customers can stay
informed about our restoration efforts through many channels.
• Customers can download the Entergy app for iPhone or Android at entergyapp.com/.
o Use the app to report an outage or check if power is restored on the street at your
home or business.
o Look at our View Outages map to get information about your outage.
• The Entergy Storm Center website at entergystormcenter.com is a one-stop shop for storm
safety, preparation and restoration information.
o Updated information regarding a restoration is added to the site throughout the
day, on both system and local utility company levels.
o Visitors can choose whether system or their local utility news displays on the main
page. Visitors can also subscribe to receive updates through Really Simple
Syndication, or RSS, feeds and receive notification any time a new post is made.
o General information is provided about the restoration process, plus historical
information related to a current restoration as it continues over time.
o View Outages Information – This is a link to our online web outage system to
provide outage and estimated restoration information to customers.
o Preparation and restoration – This explains how we prepare for a storm and
respond to an outage after a storm.
o Safety information – Safety before and after the storm, including generator safety
tips.
• The View Outages website at entergy.com/viewoutages shows customer power outages on
a map of the company’s service territory. Red and green lines and icons indicate specific
outages on the company’s distribution system and the number of customers affected. It
also shows outage status and estimated restoration time.
o We switch to area view during major events, which is easier for customers to see
what's happening in their areas than trying to decipher all the red and green lines
that provide specific street address information.
o Alert message boxes support the area view map with additional restoration
information.
• The site offers several viewing options, including a street map, imagery, and topographic,
with the ability to overlay weather conditions. We send text alerts to customers’ registered
cellphones. To sign up, customers text REG to 368374.
• Storm and restoration information is delivered by phone to the customer’s current
telephone number on file, or by text for registered customers.
• Customers can follow us on social media at Twitter.com/entergy or
Facebook.com/entergy. They can view images and videos on Entergy’s YouTube channel
and Flickr photostreams.

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• Updates are available through local news media.

• In addition to restoration information, the Entergy Newsroom at entergynewsroom.com
houses features and latest company news.
• Customers can get information by calling us at 800-9OUTAGE (800-968-8243).

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