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Group Standard
Health, Safety &
Environment

Our vision is zero harm.

Our work is never so urgent or
important that we cannot take
time to do it safely and with
respect for the environment.

SMS GS-HSE1 – Health, Safety and Environment – April 2017 – v3.2

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Document Details Contents

Document Details Serco Business 1 Objectives ........................................................................................... 2
Reference Version 2 Policy Standards .................................................................................. 2
SMS GS-HSE1: Health, Safety and Environment 3.2
2.1 Policy ........................................................................................... 2
Approval Date Date for next review 2.2 HSE culture .................................................................................. 2
April 2017 April 2019
2.3 Risk and hazard management ....................................................... 2
Applicability
2.4 Planning, objectives and targets .................................................... 3
Serco Group covering all business regions, operating companies and
business units throughout the world1 covering: 2.5 HSE resources .............................................................................. 3
- employees, officers, directors and individuals working as consultants 2.6 Training, awareness and competence ............................................ 4
and contractors and any other parties acting as representatives or
agents of Serco (Employees) 2.7 Consultation and communication ................................................... 4
- wholly owned subsidiaries and majority-owned operations 2.8 Incident management ................................................................... 4
Where a minority interest and in regard to its subcontractors and suppliers
Serco encourages alignment with this Standard 2.9 Performance measurement and monitoring .................................... 4
2.10 Compliance .................................................................................. 5
Authority
Chief Executive, Serco Group plc 2.11 Management review ..................................................................... 5

Accountable Policy Owner (Group) 3 Responsibilities & Accountabilities ......................................................... 6

Group Company Secretary 4 Processes and Controls ........................................................................ 8
Additional Information 4.1 Governance processes and controls ............................................... 8
Supporting standards, standard operating procedures and guidance relating 4.2 Key processes and controls ......................................................... 14
to this Group Standard are available within the Serco Management System
5 Supporting documentation and guidance ............................................. 18
Governance
Our policies and standards, together with any regional or market 6 Definitions ......................................................................................... 18
requirements and enhancements to them, are authorised through a robust 7 Further information and support ......................................................... 19
governance process.
Consequence Management
As a Group Standard the requirements detailed in this document are
mandated and must be adhered to. Non-compliance will have
consequences which may include disciplinary action. The Consequence
Management Group Standard (SMS-GS-G1) details how instances of non-
compliance will be dealt with
1
As used herein, Serco Group and its affiliates, subsidiaries and operating companies are
referred to as “Serco”. The “Company” or “company”, or “we”, “us” or “our”

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1 Objectives 2 Policy Standards

Our vision is zero harm. Our work is never so urgent or important that 2.1 Policy
we cannot take time to do it safely and with respect for the
environment. S1. Health, Safety and Environment (HSE) Policy, Standards and Management
Systems (including procedures and work instructions) will be defined,
Serco operates in many different markets and delivers a comprehensive range of documented, implemented and maintained
services which impact the lives of many people as well as the natural S2. Systems and procedures will be appropriate and proportionate to the
environment. Wherever we operate we must ensure, for our people, our nature of the organisation’s HSE risks
customers, our partners and contractors and the public, that we maintain a safe
and healthy working environment and minimise the impact we have on the S3. Systems and procedures will be regularly reviewed (at least annually)to
natural environment. Serco is committed to: ensure they reflect legal responsibilities associated with applicable:
 building a culture that actively encourages sound health, safety and a. HSE laws, regulations, approvals, licences and other legal requirements
environmental practices through engaging with our people and those for b. international, national and regional standards
whom we have a duty of care c. industry codes and best practice
 considering the safe and sustainable use of resources and materials in the d. contractual requirements
design, development and operation of our business activities e. expectations of regulators and other interested parties
 minimising the negative environmental impact of our current and future S4. Systems and procedures will be made available to those working under the
business control of the organisation so that they are aware of their individual HSE
 reducing carbon emissions in line with Government, customer and/or internal obligations
targets as necessary S5. An HSE management structure will be implemented to support the delivery
 complying with all applicable health, safety and environmental legislation and of HSE policies, systems, objectives and targets, to review HSE
where appropriate going beyond compliance with the minimum requirements performance and respond to significant HSE incidents
of legislative bodies, regulators and our customers
 encouraging the free and honest reporting of health, safety and 2.2 HSE culture
environmental issues
S6. Management will understand how they influence the HSE culture within
 procuring goods and services that meet our health and safety standards and
their area of responsibility, demonstrate that HSE issues are important to
minimise environmental impact
them, seek to continually improve HSE performance and lead by example
 supporting occupational health programmes and promoting the health and
wellbeing of our people
 co-operating with key stakeholders where we share responsibilities, premises
or activities 2.3 Risk and hazard management
 learning and benefiting from our experience and the experiences of others S7. Health and Safety hazards of our operations, equipment and facilities,
including those that impact on others (third parties who are affected by our

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acts or omissions) and sub-contractors, will be identified and assessed with c. Evidence that material HSE risks are being mitigated appropriately and
appropriate controls implemented to manage the risk 1 reported correctly
S8. Appropriate HSE risk assessment and due diligence will be completed as d. Evidence that appropriate decisions relating to HSE review are being
part of the assessment of any third parties (e.g. suppliers, contractors) we made and that the right subject matter experts have been involved
do business with
e. Where a deficiency in HSE management activity is identified it will be
S9. Environmental hazards/aspects of activities, products and services will be reported to the Divisional HSE Lead, and to the Group HSE Lead where
identified and assessed with appropriate controls implemented to manage required
the risk
S10. Where risks are assessed as high, a risk reduction action plan will be 2.4 Planning, objectives and targets
developed to implement further control measures S17. The Executive Committee will set annual Group-wide HSE objectives and
S11. All significant risks will be recorded, integrated into the business risk targets
management process and register and communicated to all relevant parties S18. Each Division, Business Unit and Contract will develop and monitor
S12. HSE risks will be reviewed at regular intervals (at least annually) and objectives and targets based on those set by Group and relevant local risks
following serious incidents, legislator and operational changes and HSE performance
S13. Standards defined for risk management will be applied2 S19. Where objectives and targets are established plan(s) will be implemented
to ensure that they are delivered. Plan(s) will include designated
2.3.1 Business Lifecycle Gates responsibility for delivery and the means, milestones and timeframes by
which they are to be achieved
S14. HSE risks will be assessed considered and regularly reviewed throughout
the business lifecycle. Appropriate processes will be implemented to S20. Objectives, targets and programme(s) will be communicated to relevant
manage or mitigate assessed risks. HSE management processes will be stakeholders
reviewed and material risks signed off for accuracy, completeness and
S21. Progress against objectives and targets will be reported to and monitored
progress against plan at Business Lifecycle Gates 2-9
by management and the relevant Executive Management Team
S15. The HSE review will be a ‘live’ document, actively managed and handed
over through each phase of the business lifecycle through to Gate 9 in 2.5 HSE resources
order to ensure absolute continuity and consistency of interpretation and
the management of HSE risks S22. An HSE management structure will be implemented to support the delivery
of HSE policies, systems, objectives and targets, to review HSE
S16. Each Gate approval decision will consider: performance and respond to significant HSE incidents
a. The appropriateness of the HSE processes S23. Appropriate competent resource to manage HSE risks and deliver HSE
b. Evidence that appropriate HSE risk identification and analysis has been objectives and targets will be allocated
performed and that it has identified a set of material HSE risks that S24. HSE Teams are responsible for providing competent advice to the relevant
bring to light the HSE threat/exposure to this business activity Divisional Chief Executive Officer (CEO) and Executive Management Teams

1 See Occupational Health and Safety Risk Assessment GSOP Ref: SMS GSOP-HSE1-27
2
See Risk Management Group Standard Ref: SMS-GS-RM1
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2.6 Training, awareness and competence S34. All HSE incidents will be classified and reported in accordance with the
Standard Operating Procedures for Incident Categorisation and Incident
S25. Serco employees and sub-contractors will be competent (have the Reporting in ASSURE4
necessary knowledge, training and experience) to undertake their role and
deliver HSE compliance and performance S35. Obligations to report significant incident events to an appropriate regulator
will be met
S26. The individual competency required to address identified HSE risks and
hazards will be assessed with training needs identified and delivered S36. All HSE incidents will be recorded on ASSURE

S27. Records will be maintained of individual’s training and competency S37. Subject to any legal limitations and appropriate preservation of Serco legal
and other privileges, HSE incidents will be investigated to a depth that is
commensurate with the seriousness of the incident and the benefit from
2.7 Consultation and communication the likely outcome
S28. Consideration will be given, through a consultation process, to the views of S38. Investigations and resulting recommendations will be approved and signed
employees and third parties in HSE decision making, development of off by a manager whose seniority is commensurate with the severity of the
policies and systems, setting of objectives and targets, changes in work incident
practices and hazard identification and assessment
S39. Corrective and preventative actions arising from any investigation will be
S29. HSE information will be communicated to and from employees and other initiated, tracked, monitored, completed and reviewed for effectiveness.
interested parties Any learning’s will be shared across the organisation and with stakeholders
S30. Systems will be implemented to identify record and address employees’ and others as appropriate
and third parties’ concerns and resolve conflicts where they arise S40. Crisis management plans and procedures will be reviewed and updated
after the occurrence of a serious HSE incident or emergency situation
2.8 Incident management S41. Documentation relating to all incidents will be retained and, where
S31. Plans will be established, periodically tested and maintained to respond to identified for disposal, disposed of in accordance with Document Retention
incidents and emergency situations, subject to any legal limitations and requirements5
appropriate preservation of Serco legal and other privileges. These will be
proportionate with the risks faced by the business and crisis management 2.9 Performance measurement and monitoring
and business continuity standards3
S42. HSE performance will be measured against agreed indicators and the
S32. Processes and plans will be implemented to manage HSE incidents so that findings recorded and reported6
the immediate and longer-term safety, environmental and other business
consequences are minimised S43. HSE performance will be reviewed by management in relation to business
HSE objectives and targets and any necessary remedial or improvement
S33. All Serco employees have an obligation to report incidents which have action will be taken
Serco involvement to their line manager who has a duty to investigate and
report them on ASSURE, regardless of any customer reporting S44. HSE performance will be monitored and reviewed against agreed objectives
requirements and targets by the relevant Executive Management Team

3
See Risk Management Group Standard Ref: SMS-GS-RM1 and Business Continuity & Crisis 5
See Document Retention GSOP Ref: SMS GSOP-II1-2
Management Group Standard Ref: SMS-GS-RM2 6
To include Carbon Management see Carbon Management GSOP Ref: SMS GSOP- HSE1-26
4
See Incident Reporting and Management GSOP Ref: SMS GSOP-O1-2
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S45. HSE performance measures will be regularly assured through management

review

2.10 Compliance
S46. HSE management systems and their associated controls will be periodically
assessed to provide a planned, independent and documented assessment
of the compliance, effectiveness and adequacy of them
S47. HSE compliance assessments and audits will be completed in accordance
with Compliance and Internal Audit requirements.7
S48. HSE compliance assessments and audits will be:
a. planned
b. carried out by competent employees
c. recorded and results reported to management
S49. All actions arising from HSE compliance assessments and audits including
changes in procedures, will be documented, communicated, followed up
and completed. Any learning’s will be shared across the organisation and
with stakeholders and others as appropriate

2.11 Management review

S50. HSE management systems will be periodically reviewed (at least every two
years or sooner if there is a business need or change in
legislation/regulations) to ensure their continuing suitability, adequacy and
effectiveness in order to meet the HSE policy
S51. The review will consider any need for changes to policy and objectives and
other elements of the HSE management system, in light of any HSE
compliance assessment and audit results, accidents and incident analysis,
legal changes, changing circumstances and the commitment to continual
improvement
S52. Reviews, significant findings and actions will be documented and
implemented within agreed timescales

7
See Compliance Group Standard Ref: SMS-GS-G2 and Internal Audit Group Standard Ref: SMS-GS-
G3
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3 Responsibilities & Accountabilities S58. The Business Unit Managing Director is responsible for:
a. complying with HSE policy, standards, procedures and key controls;
S53. The following responsibilities will apply to the delivery of the defined which may include the development of business unit management
standards. If these are not completed effectively, the person responsible systems
will be accountable for any consequences8 b. providing oversight and reporting Business Unit HSE performance
Group c. ensuring appropriate HSE resources are appointed to support the
business unit manage HSE risks, deliver HSE objectives and targets and
S54. The Group CEO will appoint a Group HSE Lead responsible for:
provide competent HSE advice
a. developing and maintaining Group HSE policy d. promoting a positive HSE culture, where HSE performance is
b. ensuring standards and associated procedures and key controls remain continuously improved and leaders lead by example
fit for purpose, reflect legislative and regulatory requirements and
Contract/Function
effectively manage HSE risks
c. setting annual Group-wide HSE objectives and targets S59. The Contract Manager (or Corporate Function Head) is responsible for:
d. providing oversight of HSE performance a. complying with HSE policy, standards, procedures and key controls;
e. promoting a positive HSE culture, where HSE performance is which may include the development of local operating procedures/work
continuously improved and leaders lead by example instructions/method statements
S55. On behalf of the plc Board, the Corporate Responsibility and Risk b. ensuring HSE responsibilities are clearly defined
Committee will: c. ensuring local controls are in place for providing assurance that HSE
risks are being effectively managed
a. approve the HSE strategy
d. providing oversight and reporting Contract HSE performance
b. provide oversight of HSE incidents and performance
e. promoting a positive HSE culture, where HSE performance is
c. review material HSE risks
continuously improved and leaders lead by example
S56. The Executive Committee will set HSE objectives and targets f. ensuring employees and sub-contractors are competent (have the
necessary knowledge, training and experience) to undertake their role
Division
and maintaining appropriate records
S57. The Divisional CEO will appoint a Divisional HSE Lead responsible for: g. communicating with and providing mechanisms for employees and
a. implementing HSE policy, standards, procedures and key controls third parties to raise HSE concerns
across the division; which may include the development of h. implementing processes and plans to manage HSE incidents
country/region/Divisional procedures and management systems i. recording HSE incidents on ASSURE and investigating them in
b. ensuring procedures and key controls, remain fit for purpose, reflect accordance with Group Procedures
legislative and regulatory requirements and effectively manage HSE
risks All employees
c. providing oversight and reporting Divisional HSE performance
S60. All employees are responsible for:
d. defining detailed operating models for the provision of a HSE function
e. promoting a positive HSE culture, where HSE performance is a. undertaking training provided and ensuring any mandatory training is
continuously improved and leaders lead by example kept up to date
b. taking reasonable care of self and others’ health and safety
Business Unit

8
See Consequence Management Group Standard Ref: SMS-GS-G1
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c. following defined procedures, work instructions, method statements

and risk assessments
d. telling a line manager or HSE representative of any HSE concerns

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4 Processes and Controls

4.1 Governance processes and controls
Process Controls Responsibility
A set of related activities that must be carried out to achieve policy The action we put in place to mitigate a risk(s) within a key for ensuring controls are in place and operating
outcomes process and/or the delivery of policy outcomes. These are effectively
mandated and are the minimum that should be implemented
regardless of any local difference

function (S59)
Division (S57)

All Employees
Business Unit
(S54 – S56 )

Contract/
Group

(S58)

(S60)
Ref Description
Ref Description

P1 HSE Responsibilities are defined and understood  C1 A Group HSE Lead is appointed by the     
Group CEO with responsibility for:
 setting HSE policy,
 ensuring standards, procedures and
key controls remain fit for purpose,
reflect legislative and regulatory
requirements and effectively manage
HSE risks
 providing oversight and reporting HSE
performance
 setting annual Group-wide HSE
objectives and targets
 promoting a positive HSE culture,
where HSE performance is continuously
improved and leaders lead by example

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Process Controls Responsibility

A set of related activities that must be carried out to achieve policy The action we put in place to mitigate a risk(s) within a key for ensuring controls are in place and operating
outcomes process and/or the delivery of policy outcomes. These are effectively
mandated and are the minimum that should be implemented
regardless of any local difference

function (S59)
Division (S57)

All Employees
Business Unit
(S54 – S56 )

Contract/
Group

(S58)

(S60)
Ref Description
Ref Description

 C2 The Corporate Responsibility and Risk     

Committee has responsibility for:
 approving the HSE strategy
 providing oversight of HSE incidents
and performance
 reviewing material HSE risks

 C3 A Divisional HSE Lead is appointed by the     

Divisional CEO with responsibility for:
 implementing HSE policy, standards
procedures and key controls across the
Division; which may include the
development of
country/region/Divisional procedures
and management systems
 ensuring procedures and key controls
remain fit for purpose, reflect
legislative and regulatory requirements
and effectively manage HSE risks
 providing oversight and reporting
divisional HSE performance
 defining detailed operating models for
the provision of a HSE function

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Process Controls Responsibility

A set of related activities that must be carried out to achieve policy The action we put in place to mitigate a risk(s) within a key for ensuring controls are in place and operating
outcomes process and/or the delivery of policy outcomes. These are effectively
mandated and are the minimum that should be implemented
regardless of any local difference

function (S59)
Division (S57)

All Employees
Business Unit
(S54 – S56 )

Contract/
Group

(S58)

(S60)
Ref Description
Ref Description

 promoting a positive HSE culture,

where HSE performance is continuously
improved and leaders lead by example

 C4 Appropriate HSE resources are appointed     

by the Divisional HSE Lead and Business
Unit MD with responsibility for:
 supporting the business to manage
HSE risks
 supporting the business to deliver HSE
objectives and targets
 providing competent HSE advice to
Contract, Business Unit and Divisional
Management Teams

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Process Controls Responsibility

A set of related activities that must be carried out to achieve policy The action we put in place to mitigate a risk(s) within a key for ensuring controls are in place and operating
outcomes process and/or the delivery of policy outcomes. These are effectively
mandated and are the minimum that should be implemented
regardless of any local difference

function (S59)
Division (S57)

All Employees
Business Unit
(S54 – S56 )

Contract/
Group

(S58)

(S60)
Ref Description
Ref Description

 C5 Contract Managers and Corporate     

Functions Heads are responsible for:
 complying with HSE policy, standards,
procedures and key controls which may
include the development of local
operating procedures/work
instructions/method statements
 ensuring HSE responsibilities are clearly
defined
 ensuring local controls are in place for
providing assurance that HSE risks are
being effectively managed
 providing oversight and reporting
Contract HSE performance
 promoting a positive HSE culture
 ensuring employees and sub-
contractors are competent to
undertake their role and maintaining
appropriate records
 communicating with and providing
mechanisms for employees/3rd parties
to raise HSE concerns
 implementing processes and plans to
manage HSE incidents

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Process Controls Responsibility

A set of related activities that must be carried out to achieve policy The action we put in place to mitigate a risk(s) within a key for ensuring controls are in place and operating
outcomes process and/or the delivery of policy outcomes. These are effectively
mandated and are the minimum that should be implemented
regardless of any local difference

function (S59)
Division (S57)

All Employees
Business Unit
(S54 – S56 )

Contract/
Group

(S58)

(S60)
Ref Description
Ref Description

 recording HSE incidents on ASSURE

and investigating them in accordance
with Group Procedures

 C6 All employees are responsible for:     

 undertaking training provided and
ensuring any mandatory training is
kept up to date
 taking reasonable care of self and
others’ health and safety
 following defined procedures, work
instructions, method statements and
risk assessments
 telling a line manager or HSE
representative of any HSE concerns

P2 Establish HSE policy  C7 Policy, standards and Group procedures are     

defined and published

 C8 Policy, standards and Group procedures are     

communicated and implemented

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Process Controls Responsibility

A set of related activities that must be carried out to achieve policy The action we put in place to mitigate a risk(s) within a key for ensuring controls are in place and operating
outcomes process and/or the delivery of policy outcomes. These are effectively
mandated and are the minimum that should be implemented
regardless of any local difference

function (S59)
Division (S57)

All Employees
Business Unit
(S54 – S56 )

Contract/
Group

(S58)

(S60)
Ref Description
Ref Description

P3 Establish HSE systems and process  C9 Appropriate HSE management system with     
supporting procedures and work
instructions are defined, published and
communicated

 C10 HSE systems with supporting procedures     

and work instructions are periodically
reviewed, at least every two years, in light
of any HSE compliance assessment and
audit results, accidents and incident
analysis, legal changes, changing
circumstances and the commitment to
continual improvement

 C11 Legal and regulatory HSE requirements are     

monitored with changes reflected in
systems, procedures and work instructions

P4 HSE Compliance  C12 A HSE compliance plan in place     

 C13 HSE compliance and audit reports with     

action plans are produced to address non
compliance

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4.2 Key processes and controls

Process Controls Responsibility
A set of related activities that must be carried out to achieve policy The action we put in place to mitigate a risk(s) within a key for ensuring controls are in place and operating
outcomes process and/or the delivery of policy outcomes. These are effectively
mandated and are the minimum that should be implemented
regardless of any local difference

function (S59)
Division (S57)

All Employees
Business Unit
(S54 – S56 )

Contract/
Group

(S58)

(S60)
Ref Description Ref Description

P5 Assess and manage HSE risks  C14 HSE risks are identified with assessment     
shown in risk registers using approved
tools (e.g. eSTRIM). All registered risks
have allocated owners and include controls
to manage and mitigate them

 C15 Appropriate HSE risk assessment and due     

diligence is completed as part of the
assessment of any third parties we do
business with (e.g. suppliers, contractors)

 C16 Evidence of periodic review of HSE risk     

registers by management and the relevant
EMT

P6 Business Lifecycle Gates  C17 HSE management is reviewed at Gate 2     

onwards for any new business
opportunities

 C18 Material HSE risks are signed off for     

accuracy, completeness and progress
against plan at Business Lifecycle Gates 2-
9

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Process Controls Responsibility

A set of related activities that must be carried out to achieve policy The action we put in place to mitigate a risk(s) within a key for ensuring controls are in place and operating
outcomes process and/or the delivery of policy outcomes. These are effectively
mandated and are the minimum that should be implemented
regardless of any local difference

function (S59)
Division (S57)

All Employees
Business Unit
(S54 – S56 )

Contract/
Group

(S58)

(S60)
Ref Description Ref Description

 C19 HSE risks are reviewed and actively     

managed and handed over through each
phase of the business lifecycle through to
Gate 9

 C20 Evidence is maintained of gate approval     

decisions regarding HSE processes, risk
management, HSE reviews and escalation
of HSE issues

P7 Define and monitor HSE objectives, key  C21 HSE objectives, KPIs and targets are     
performance indicators (KPIs) and targets defined and communicated

 C22 Objectives have defined owners and plans     

with agreed timescales in place to deliver
them

 C23 HSE performance is measured and     

reported against agreed KPIs

 C24 Performance against KPIs and progress     

against objectives and targets are
monitored by management and the
relevant EMT

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Process Controls Responsibility

A set of related activities that must be carried out to achieve policy The action we put in place to mitigate a risk(s) within a key for ensuring controls are in place and operating
outcomes process and/or the delivery of policy outcomes. These are effectively
mandated and are the minimum that should be implemented
regardless of any local difference

function (S59)
Division (S57)

All Employees
Business Unit
(S54 – S56 )

Contract/
Group

(S58)

(S60)
Ref Description Ref Description

P8 Develop competent workforce  C25 HSE training requirements are defined,     

planned and recorded

 C26 HSE induction is completed for all     

employees when joining or tasking on a
new role with records maintained

 C27 HSE training requirements are periodically     

reviewed and updated

P9 Incident planning, management and  C28 Procedures (including crisis management     

investigation and business continuity plans dependent
on risk) for responding to HSE incidents
and emergency situations are in place and
implemented when required

 C29 The requirement for all employees to     

report HSE incidents to their line manager
has been communicated

 C30 All incidents and emergency situations are     

classified, reported and recorded on
ASSURE

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Process Controls Responsibility

A set of related activities that must be carried out to achieve policy The action we put in place to mitigate a risk(s) within a key for ensuring controls are in place and operating
outcomes process and/or the delivery of policy outcomes. These are effectively
mandated and are the minimum that should be implemented
regardless of any local difference

function (S59)
Division (S57)

All Employees
Business Unit
(S54 – S56 )

Contract/
Group

(S58)

(S60)
Ref Description Ref Description

 C31 HSE incidents are investigated to a depth     

commensurate to the seriousness of the
incident by competent individuals

P10 Promote HSE culture and Employee  C32 A consultation process (including issue     
engagement resolution) engages employees (and third
parties) in HSE decision making,
development of policies and systems,
setting of objectives and targets, changes
in work practices and hazard identification
and assessment

 C33 HSE information is communicated to and     

from employees

 C34 HSE is a regular agenda item on     

management and team meetings

P11 Managing sub-contractors  C35 HSE induction is completed with records     

maintained for all sub-contractors

 C36 Due diligence checks are completed for all     

sub-contractors to ensure they are
approved as competent and able to fulfil
their duties

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5 Supporting documentation and 6 Definitions

guidance
Term Definition
The following should be read in conjunction with this standard: Accountability Being accountable means being not only
responsible for something but also answerable for
Ref Document your actions.

SMS-GS-G1 Consequence Management Group Standard Responsibility A responsible person is the individual who
completes the task required. Responsibility can be
SMS-GS-RM1 Risk Management Group Standard shared and delegated.
SMS-GS-RM2 Business Continuity Management Group Standard
SMS-GS-PSC1 Procurement and Supply Chain Group Standard All responsible persons will also be accountable
for completing tasks effectively. Non-compliance
SMS GSOP-HSE1-6 Organisational Health & Safety Responsibilities GSOP will have consequences which may include
SMS GSOP-O1-2 Incident Reporting & Management GSOP disciplinary action as defined within the
Consequence Management Group Standard.
SMS GSOP-HSE1-26 Carbon Management GSOP
Group Serco Group plc is the administrative centre of
SMS GSOP-HSE1-27 Occupational Health & Safety Risk Assessment GSOP the organisation, responsible for setting corporate
Code of Conduct strategy, defining governance requirements and
supporting the business in its day to day
operations
Division The Group will define a set of business divisions
which will be responsible for business delivery
within a defined set of markets or geographies.
Business Unit A Business Unit is a cluster of contracts which
provide a similar service e.g. Health, Defence,
Transport etc.
Where appropriate, a separate legal entity wholly
owned or where Serco has a controlling share
may also be referred to as a Business Unit, where
appropriate.
This may also refer to Counties/Territories

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Contract A Contract provides specified requirements to a

customer (either directly with Serco or to a
consortium/Joint Venture in which Serco is a
7 Further information and support
party)
If you require any further information or support regarding this Group
A Contract will also refer to a corporate/functional
Standard, or if you have any suggestions for improvement, please contact the
area.
Accountable Policy Owner (Group) or email sms@serco.com
Corporate/functional areas are functions which
support the business and they include finance,
HR, procurement etc.
HSE Health, Safety and Environment
Organisation Organisation refers to a site, Contract, Business
Unit and Division. HSE Management Systems and
Procedures must be proportionate and
appropriate to the risks identified within all of
these organisations.
Contract Manager This refers to a manager with responsibility for
managing the performance of a contract and can
include a Contract Manager on a day-to-day basis
(or Operational Manager with devolved
responsibility), a Contract Director, Partnership
Director and/or a Business Unit Managing Director

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