Chapter - 3
Chapter - 3
Chapter - 3
ABOUT TOPIC
Formulating the marketing strategy:
• Geographic segmentation
• Demographic segmentation
• Psychographic segmentation
• Buyer behavior
• Benefits segmentation
• Volume of purchase segmentation
POSITIONING:
Positioning is a platform for the brand. It facilitates the brand to get through to the target
consumers. It is defined as “the art and science of fitting the product or service to one or
more segments of the broad market in such a way as to set it meaningfully apart from
competition.” Positioning is the act of fixing the locus of the product offer in the minds of
the target consumers. In positioning, the firm decides how and around what parameters,
the product offer has to be placed before the target consumers. The significance of
product positioning can be easily understood from David Ogilvy’s words: “The results of
your campaign depends less on how we write your advertising than on how your product
is positioned”.
In other words.
What is the locus the firm seeks among the customers in the chosen targer market with its
offering?
How would the firm want the consumer to view and receive the offer?
These are the issues the firm has to grapple with in positioning. And, while
formulating the marketing mix too, the firm will agitate over these issues. The Product
Differentiation and Positioning discusses the multifarious issues involved in the subject.
PRODUCT REPOSITIONING:
Products do undergo ‘repositioning’ as they go along their life cycle. In some cases, even
products that are fairing well are repositioned. This is done mainly to enlarge the reach of
the product offer and to increase the sale of the product by appealing to a wider target
market. The product is provided with some new features or it is associated with some
new target segments.
PROMOTIONAL DECISIONS:
Promotion has been defined as the coordination of all seller initiated efforts to set up
channels of information and persuasion in order to sell goods and services or promote an
idea. While implicit communication occurs through the various elements of the marketing
mix, most of an organization’s communications with the market The basic tools used to
accomplish an organization’s communication objectives are often referred to as the
promotional mix.
The promotional mix ????????????????????????
Advertising:
Direct Marketing:
One of the fastest-growing sectors of the U.S. economy is direct marketing, in which
organizations communicate directly with target customers to generate a response and a
transaction. It has become such an integral part of the IMC program of many
organizations and often involves separate objectives, budgets, and strategies; we view
direct marketing as a component of the promotional mix. Direct Marketing is much more
than direct mail and mail order catalogs. It involves a variety of activities, including
database management, direct selling, telemarketing and direct response ads through direct
mail, the Internet, and various broadcast and print media. One of the major tools of direct
marketing is direct response advertising, whereby a product is promoted through an ad
that encourages the consumer to purchase directly from the manufacturer.
Interactive/Internet Marketing:
Interactive media allow for the back-and-forth flow of information whereby users can
participate in and modify the form and content of the information they receive in real
time. Unlike traditional forms of marketing communications such as advertising, which
are one-way in nature, the new media allow users to perform a variety of functions such
as receive and alter information and images, make inquiries, respond to questions and of
course make purchases. In addition to the Internet, other forms of interactive media
include CDROMs, Kiosks, and interactive television.
Sales Promotion:
The next variable in the promotional mix is sales promotion, which is generally defined
as those marketing activities that provide extra value or incentives to the sales force, the
distributors, or the ultimate consumer and can stimulate immediate sales, sales promotion
is generally broken into two major categories:
Consumer-oriented and
Trade-oriented activities
Consumer-oriented sales promotion is targeted to the ultimate user of a product or service
and includes couponing, sampling, premiums, rebates, contests, sweepstakes, and various
point-of-purchase materials. Trade-oriented sales promotions are targeted towards
marketing intermediaries such as wholesalers, distributors and retailers.
Publicity/Public Relations:
Personal Selling:
It is a form of person-to-person communication in which a seller attempts to assist and
persuade prospective buyers to purchase the company’s product or service or to act on an
idea. Unlike advertising, personal selling involves direct contact between buyer and
seller, either face-to-face or through some form of telecommunications such as telephone
sales. Personal selling involves more immediate and precise feedback because the impact
of the sales presentation can generally be assessed from the customer’s reactions.
We have seen that target market selection, positioning and marketing mixformulation
together constitute marketing strategy. We have also seen that a firm can assemble the
marketing mix elements in many different ways, depending on the relative weightage it
assigns to the different elements. The scope to carve out different combinations is, in fact
immense. As a result, business firms are able to employ an abundance of strategies and
strategy stances in their relentless race to stay ahead of competition. However, a close
scrutiny will reveal that all these strategies can be fitted into two broad categories
1. PRICE ORIENTED MARKETING STRATEGY
2. DIFFERENTIATION ORIENTED MARKETING STRATEGY
In other words, there are only two broad routes available for forging marketing strategies:
any strategy has to be ultimately either a price-oriented strategy or a differentiation
oriented strategy.
The differentiation route of strategy revolves around aspects other than price. It works on
the principle that a firm can make its offer distinctive from all competing offers and win
through the distinctiveness. And, a firm adopting such route can price its product on the
perceived value of the attributes of the offer and not necessarily on competition-parity
basis. Maximum scope for exploiting differentiation remains with the product. While all
the 4Ps of marketing are important elements from the point of view of strategy, the other
Ps normally go as elaborations of the offer, while the product forms its core. Product
differentiation is of vital importance in product management and has great potential in
forgoing successful marketing strategies.
The product can be differentiated along two major planks:
• Tangible product attributes and functions,
• Intangible characteristics and emotional associations.
The tangible product attributes and functions are
• Differentiation based on ingredients,
• Differentiation based on functional value,
• Differentiation based on additional features,
• Packaging contributing to differentiation,
• Differentiation based on Quality, Operational Efficiency, Technology, Service.
DIGITAL MARKETING:
Digital Marketing is the practice of promoting products and services using digital
distribution channels to reach consumers in a timely, relevant, personal and cost-effective
manner . Whilst digital marketing does include many of the techniques and practices
contained within the category of Internet Marketing, it extends beyond this by including
other channels with which to reach people that do not require the use of The Internet. As
a result of this non-reliance on the Internet, the field of digital marketing includes a whole
host of elements such as mobile phones, sms/mms, display / banner ads and digital
outdoor.
EVANGELISM MARKETING:
It is an advanced form of word of mouth marketing (WOMM) in which companies
develop customers who believe so strongly in a particular product or service that they
freely try to convince others to buy and use it. The customers become voluntary
advocates, actively spreading the word on behalf of the company. Evangelism literally
comes from the three words of 'bringing good news' and the marketing term justly draws
from the religious sense, as consumers are literally driven by their beliefs in a product or
service, which they preach in an attempt to convert others.
Price-Offs Offer:
Price-off offers refers to offering the product at lower than the normal price. This
encourages immediate sales, attracts non-users, induces product trail and counters
competition.
Premium:
Coupons:
In order to encourage product trail, stimulate re-purchase rate and build loyalty through
news papaers.
HARASSMENT STRATEGY:
The market leader firm will resort to an harassment strategy in order to promote its
market share. As a part of this strategy, the leader form might approach the suppliers and
threaten to reduce its purchases. If the latter supply the upstart firm, sometimes it might
put pressure on distributors not to carry the competitors product. The salesman of leader
firm might speak negatively about competitors. It may also try to hire away the better
executives of an aggressive firm. Sometimes, the market leader firm will try to restrain
these competitions through legal devices. It might push legislation that would be more
unfavorable to the competitors than to itself. The aim of defensive strategy is to reduce
the profitability of attack, divert attacks to less threatening areas, and lessen the intensity
of attack. Any attack is likely to hurt profits. But the defender’s form and speed of
response can make an important difference in the profit consequences.
There are 6 defense strategies that a dominant firm can use:
1. Position Defense :
The basic idea of defense is to build an impregnable fortification around one’s territory.
2. Flank Defense:
The market leader should not only guard its territory but also erect outposts to protect a
weak front or possibly serve as an invasion base for counter attacking.
3. Preemptive Defense:
A more aggressive defense maneuver is to launch an attack on the enemy before the
enemystarts its offense against the leader. Preemptive defense assumes that an ounce of
prevention is worth more than a pound of cure.
4. Counteroffensive Defense:
Most market leaders, when attacked will respond counterattack. The leader cannot
remainpassive in the face of a competitor’s price cut, promotion blitz, product
improvement, or sales territory invasion. The leader has the strategic choice of meeting
the attacker frontally, maneuvering against the attacker’s flank, or launching a princer
movement to cut off the attacking formation from their base operation.
5 . Mobile Defense:
Mobile defense involves more than the leader aggressively defending it territory. In
mobile defense, the leader stretches it domain over new territories than serve as future
centers for defense and offense.
6. Contraction defense :
Large companies recognize that they can no longer defend all the territory. Their focus
are spread too thin, and competitors are nibbling away on several funds. The best course
of action then appears to be planned contraction (also called strategic withdrawal).
INNOVATION STRATEGY:
The market leader may innovateseveral strategies in respect of new product ideas,
customer services, means of distribution, cost cutting discovery. In addition to these, a
leader may discourage its competition particularly challenge firm.
FORTIFICATION STRATEGY:
In order to protect its market share, the market leader may try to keep
it product prices reasonable in relation to the perceived valued of the
offer and competitors offer. The leader produces it brand in a variety of
sizes and firms.
CONFRONTATION STRATEGY:
If leader firm faces an extremely aggressive challenger, whose actions demand a quick
and direct response. In such a situation, the market leader will engage any promotional
war, engaging in a massive promotional expenditure that the aggressive challenger cannot
match. The leader firm may engage in the price war whenever a new challenger is
considering to enterin its market. This strategy will frighten the potential competitions
and make then to withdraw from entering the market.
Today’s society is warm with urbanization and demonstration effect. With a view
towards it, there are drastic changes coming up in all sectors even in the automobile
industries. The following information gives an insight about it. In the present context the
companies operate on the principle of natural selection –
“Survival Of The Fittest”. Only those companies will succeed which at best match to the
current environmental imperatives – those who can deliver what people are ready to buy.
But real marketing does not involve the art of selling what the manufacturers make.
Organizations gain market leadership by understanding consumer needs and finding
solutions that delight consumers. If customer value and satisfaction are absent, no amount
of promotion or selling can be compensate . Hence the aim of marketing is to build and
manage profitable customer relationship.
This is a part of the strategic marketing done by every company to achieve it objectives
and goals. To maximize the profits and long term plans every organization has to follow a
strategic planning. Marketing is much more than just an isolated business function – it is
a philosophy that guides the entire organization towards sensing, serving and satisfying
consumer needs. The marketing department cannot accomplish the company’s customer
relationship-building goals by itself. It must partner closely with other departments in the
company and with other organization throughout its entire value – delivery network to
provide superior customer value and satisfaction. Thus marketing calls upon everyone in
the organization to “think customer” and to do all they can to help build and manage
profitable customer relationship. Marketing is all around us, and we need to know that it
is not only used by manufacturing companies, wholesaler and retailers, but also by all
kinds of individuals and organizations
There are four major, powerful themes that go to the heart of modern marketing theory
and practice, they are:
1. BUILDING AND MANAGING PORFITABLE CUSTOMER
RELATIONSHIPS.
2. BUILDING AND MANAGING STRONG BRANDS.
3. HARNESSING NEW MARKETING TECHNOLOGIES IN THIS DIGITAL
AGE.
4. MARKETING IN A SOCIALLY RESPONSIBLE WAY AROUND THE
GLOBE.
What marketing is what it does and what it offers?
“Marketing is a social and managerial process whereby individual and groups obtain
what they need and want through creating and exchanging products and value with
others.” “Marketing management is the process of planning and executing the
conception, pricing, promotion and distribution of ideas, goods and services to create
exchanges that satisfy individual and organizational goals.” “Marketing offers some
combination of products, services, information, or experiences offered to a market to
satisfy a need or want” Marketing is an orderly and insightful process for thinking about
and planning for markets. The process starts with researching the market place to
understand its dynamics. The marketer uses research methodologies to identify
opportunities, that is, to find individuals all groups of people with unmeet needs or latent
interest in some products or service.
The marketing process consists of the following:
1. Analyzing marketing opportunities.
2. Developing marketing strategies.
3. Planning marketing programs
4. Managing the marketing efforts.
Before taking any decision and achieving the goals, it has to make analysis of what to do,
how to do, when to do, where to do and who is to do it. This is nothing but strategic
planning. Goals indicate what a business units wants to achieve whereas strategy is how
to get there. Marketing strategies in simple terms are the complete and unbeatable plans
designed specifically for attaining the marketing objectives of the firm. Marketing can be
called as a game plan for achieving its goals. Strategy choice will depend on whether the
firm or the marketer plays the following roles:
• Market leader
• A challenger
• A follower
• A nicher
The identification of objectives, both in quantitative and qualitative terms, is an essential
backdrop to strategy formulation. Goals have a quality and time frame attached to them.
These are typically spelt out in terms of financial return, market share, market presence,
etc. Thus, the concept of market oriented strategic planning arises with the link between
the products the link between the products the manufacturer is dealing in and the market
conditions. In this direction, our study deals only with the marketing strategies i.e.
promotional strategies of the Ford automotives.