Chennai Metro Rail Limited
Chennai Metro Rail Limited
Chennai Metro Rail Limited
2 Instructions to Tenderers 4
5 Scope of work 9
6 Disclaimer 10
S.Satheeh Prabhu
JGM(RS&O)
For & on behalf of CMRL
This tender document encompasses the scope of work, eligibility criteria, selection procedure,
1
instructions, terms and conditions and other associated / related document(s) / Annexure(s).
This tender document does not purport to contain all the information that each bidder may require.
Bidders are requested to conduct their own investigation / analysis and to check the accuracy, reliability
and completeness of the information in this tender document before participating in the tender process.
2
CMRL makes no representation or warranty and shall incur no liability under any law, statute, rules and
regulations in this regard. Information provided in this tender document is only to the best of the
knowledge of CMRL.
Bidders shall read carefully the contents of this document and to provide the required information. Each
page of the tender document (including General Conditions of Contract), Addendum (if any), Reply to
Query (if any) and other submissions, along with submission of the tender, shall be signed and stamped,
3
as a token of acceptance of terms and conditions of the tender. Any unsigned and unstamped document
will not be considered for evaluation. Signature is required to be done by the bidder himself / authorized
signatory of the bidder for which a valid Power of Attorney shall be enclosed. All documents shall be
submitted in English Language.
Each tenderer shall submit only one tender either by himself, or as a partner in a joint venture, or as a
4 consortium. If a tenderer submits, or if any one of the partners in a joint venture, or any one of the
members of the consortium participates in more than one tender then all such tenders in which the bidder
has participated will be considered invalid.
Bidders should provide all the required techno-commercial and associated information and attach
5
supporting documents as earmarked / mentioned duly signed by the bidder / authorized signatory of the
bidder and attested by the certified auditors wherever required.
For any query from the bidder, CMRL reserves the right not to offer clarifications on any issue raised in a
6
query. No extension of any deadline will be granted if CMRL does not respond to any query or does not
provide any clarification.
Bidders may clearly note the date and time of submission of tender. Late or delayed tenders will not be
accepted. Bidders are reminded that no supplementary material will be entertained by CMRL and techno-
7 commercial evaluation will be carried out only on the basis of submissions received by CMRL by the
date / time of the tender submission. However, CMRL may call for any supplementary information, if
required.
Techno-Commercial Evaluation will help to assess whether the bidder possesses the earmarked techno-
8 commercial / financial capabilities. Bidders will not be considered if they have a poor performance record
such as abandoning works, not following statutory requirements, financial failure etc. CMRL reserves the
right to approach previous clients of the bidders to verify / ascertain bidder‟s performance.
9 No Separate techno-commercial and financial bids are required to be submitted by bidder.
Bidders shall note that CMRL will not discuss any aspect of the evaluation process. Bidders will deem to
10 have understood and agreed that no explanation or justification of any aspect of the selection process will
be given by CMRL and that CMRL's decisions are without any right of appeal / litigation whatsoever.
Applicants may note that the selection process will entirely be at the discretion of CMRL.
Bidders will not be considered if they make any false or misleading representations in statements /
attachments. If any submission is found false or misleading, even at later stage i.e. after completion of the
11
tender process then also CMRL may annul the award, forfeit EMD (if any held with CMRL) and
Performance Security (if any available). Further the bidder may be blacklisted for participation in any
future tender(s) of CMRL.
12 CMRL will intimate the name of the successful bidder through e-mail
5. Payment terms:
Payment shall be made by CMRL in stages.
a. 10% on submission of non-functional prototype (screen design) of the requirements.
b. 50% on completion of development and implementation of revenue reconciliation software
and ticket stock management module at stations and revenuecell along with reports and
acceptance of same by CMRL.
c. 30% on completion of development and implementation of passenger complaint management
system as mobile app and acceptance of same by CMRL.
d. 10% on completion of warranty support.
6. Jurisdiction:
The court of jurisdiction is Chennai. The English language shall be the official language for all
purpose.
8. Quotation submission:
Quotation should be submitted on or before the date & time mentioned below:
Sr. Schedule of tender opening
Particular
No. Date Time
1. Last date for submission of bid document 11.09.2018 15:00hrs
2. Opening of Bid document 11.09.2018 15:30hrs
1. Software warranty is for the period of 12 months which starts from the date of acceptance of the
system by CMRL.
2. During warranty, any kind of reports with the captured data should be configured and given at no
extra cost. Any improvement recommended by CMRL to be implemented during warranty with no
extra cost.
3. Any bugs and error arrives reported during the warranty period has to be fixed based on the criticality
at no cost. The errors reported may be attended and rectified within the following time frame.
a. Critical errors – 24 hours.
b. Non critical errors – 3 working days.
4. Errors must be categorised by the vendor at the handing over of system and further accruing error
within warranty period will be considered as critical.
5. All rectification and closing of errors must be done under the presence of CMRL.
6. Proof of concept:
a. Design and development time will be 30 days from the date of award of tender.
b. Development to be started after approval of design by CMRL.
c. Installation and testing may be minimum at three places (admin and 2 stations)
d. Testing period may be 10 weekdays and may be extended on prior notification through e-
mail.
7. Project duration:
The project needs to be completed within 90 days from the date of award of contract.
8. Installation:
To be installed in systems at revenue cell, finance department and at all metro station in operation.
9. Training:
a. Over view of the system has to be arranged to station controllers and all participants in 2
sessions at admin building.
b. On-site training and support has to be given by the vendor for minimum 2 days at each
stations and revenue cell.
c. Any station opened newly during the warranty period needs to be installed with the software
and training needs to be provided for the same with no additional cost.
10. Software (source code) with development environment in soft copy has to be handed over to
CMRL, during acceptance of software.
1. Project requirement:
a. Web based application & mobile based application for revenue reporting and reconciliation
system application.
b. Web based application & mobile based application for Ticket stock management system
application.
c. Mobile based Passenger complaint management system application.
2. Current system:
The station controllers are filling all the daily revenue information‟s in a excel sheet and sending it
to revenue cell. Which is reconciled with automatic fare collection system data and earnings are
finalized by revenuecell and further MIS reports are generated.
3. Requirement/solution:
A software (web application) & Mobile based application to be developed which captures daily
earnings (fare box and non-fare box) station wise, ticket stock, etc. from station. The data to be
processed / reconciled at revenue cell login by comparing with automatic fare collection(AFC)
system data and reconciled earnings are to be recorded in revenuecell login.
Reports on earnings, ticket stock are to be generated as per CMRL requirement.
4. Revenue reporting and Reconciliation Process & Ticket Media stock Management
a. Login creation, deletion and hierarchy management access.
b. Master entries to add new station/location to be provided to admin.
c. Shift wise revenue data entry at stations and maintaining modification data log.
d. Automatic filling of important data such as date, station name, etc. depending upon station IP
address.
e. Submission of data and report generation.
f. Report generation by date, time, data type and operator – wise.
g. Option to modify data upon authorization.
h. Report exporting through document downloads (excel and PDF format).
1. If the tenderers want to mention any specific condition, it should be clearly mentioned on the
covering/forwarding letter only, and which shall be placed on the first page of the technical bid. Any
special conditions mentioned in any other documents will not be given any consideration.
2. In the event of the contractor backing out/violation of the contract in the midway without any
explicit consent of CMRL, the contractor will be liable for the recovery of higher rates vis-a-vis
contracted rates, which may have to be incurred by CMRL on procurement of said item by
alternative means.
3. Sealed Quotation to be forwarded to below mentioned address or submitted in the tender box kept at
CMRL, Depot on or before the specified time in the mentioned tender document. Late/delayed
tenders by any means shall not be accepted and treated as rejected. No fax or Email copy of the
tender will be accepted by CMRL. The tender envelope should be super scribed as “Invitation of
sealed quotation for Automation of Revenue Reconciliation , Ticket Media stock Management
and Passenger complaint management and do not open before 15:30 hrs. on 11.09.2018”.
Manger (Revenue)
Chennai Metro Rail Limited,
CMRL depot, Admin Building,
Poonamallee High Road,
(Opp. to Daniel Thomas School)
Koyambedu, Chennai – 107”
E-Mail – mgrrev@cmrl.in;
Contact- 9445868299.
4. It shall be the responsibility of the tenderer to ensure that his tender reaches the designated officer
before the deadline of submission. Any tender brought by any person / courier or any tender received
through post after this deadline by the designated officer will not be considered.
At any time prior to the deadline for submission of bid, the CMRL may for any reason,
whether at its own initiative or in response to clarifications requested by a Bidder, modify the bid
document by the issuance of addenda on its official website www.chennaimetrorail.org or through
email. In order to afford the Bidders a reasonable time for taking an addendum into account, or for
any other reason, the CMRL may in its sole discretion, extend the Bid due date.
We look forward to receiving your quotations and thank you for your interest.
With regards,
S.Satheeh Prabhu
JGM(RS&O)
For & on behalf of CMRL
Note:-
i. Quotations received after the stipulated time will not be accepted. Bidders are advised to send
their sealed bid preferably by courier/post or in person at above address. CMRL will not be
responsible for any postal delay.
ii. If due to any exigency, the due date for opening of tender is declared closed holiday, in such
case the tenders will be opened on next working day at the same time or any other day/time as
intimated by the CMRL.
iii. The authorised representatives, who intend to attend the tender opening meeting, are to bring
with them authority letter or company identity proof from the corresponding tenderers. In case
of non-submission of authority letter or company identity proof, the concerned representative
will not be allowed to attend the tender opening meeting.
The form below should be filled by bidder along with all supporting documents as stipulated in the
relevant rows. Failure to adhere to the format will lead to rejection of Bid.
S.
Techno-Commercial Criteria Details (to be filled by the bidder)
No.
1
Name of the Bidder (company)*
Name: _________________________
Fax No.________________________
Address.________________________
Fax No.________________________
Bank Name:____________________
Address:________________________
11 Bank account details(for return of
Beneficiary:____________________
EMD)*
Acc. No. _______________________
IFSC code.______________________
Note:
1. The details as required in must be submitted with supporting documents as applicable. Failure to
submit details is a disqualification.
Managing Director,
1. In consideration of the “Chennai Metro Rail Limited (CMRL)”having agreed to accept from
_________________ (hereinafter called “the said contractor/s with address), under the terms and conditions
of an Agreement/Acceptance letter dated ___________ made between _____________________ and
_______________________ (hereinafter called “ the said contract agreement”) the Performance Guarantee
for the due fulfillment by the contractor/s of the terms and conditions in the said Agreement on production of
Bank Guarantee for Rs _______________ (Rs. ________________________________________ only) we,
__________________________ (indicate the name of the Bank hereinafter referred to as “the Bank”) at the
request of _______________________ contractor/s do hereby undertake to pay the CMRL an amount not
exceeding Rs. ___________ against any loss or damage caused to or suffered by or would be caused to or
suffered by the CMRL by reason of any breach by the said contractor (s) of any of the terms or conditions
contained in the said Agreement.
2. We _________________________ (indicate the name and address of the Bank) do hereby undertake to
pay the amounts due and payable under this guarantee without any demur, merely on demand from the
CMRL stating that the amount claimed is by way of loss or damage caused to or suffered by the CMRL by
reason of breach by the said contractor/s of any of the terms or conditions contained in the said agreement or
by reason of the contractor/s failure to perform the Agreement, any such demand made on the bank shall be
conclusive as regards the amount due and payable to CMRL under this guarantee. However, our liability
under this guarantee shall be restricted to an amount not exceeding Rs. _________________.
3. We undertake to pay to the CMRL any money so demanded notwithstanding any dispute or disputes raised
by the contractor(s)/supplier (s) in any suit or proceeding pending before any Court or Tribunal relating
thereto our liability under this present being absolute any unequivocal. The payment so made by us under
this bond shall be a valid discharge of our liability for payment there under and the Contractor (s)/suppliers
(s) shall have no claim against us for making such payment.
4. We, ________________________________ (indicate the name and address of the bank) further agree that
the guarantee herein contained shall remain in full force and effect during the period that would be taken for
the performance of the said Agreement, including Maintenance/Warranty Period, and that it shall continue to
be enforceable till the dues of the CMRL under or by virtue of the said agreement have been fully paid and
its claims satisfied or discharged or till _____________________________ office/Department CMRL
certifies that the terms and conditions of the Agreement have been fully and properly carried out by the said
contractor (s) and accordingly discharged this guarantee, unless a demand or claim under this guarantee is
made on us in writing on or before ________________________________________ (date of completion + 6
months) we shall discharged from all liability under this guarantee thereafter.
6. This Guarantee will not be discharged due to the change in the constitution of the bank or the
Contractor(s) Supplier(s).
7. We, __________________________ (indicate the name and address of Bank) undertake not to revoke this
guarantee during its currency except with the previous consent of the CMRL in writing. This Bankers
Guarantee payable at a designated Bank Branch located in Chennai.
For ______________________
This Indemnity is made and executed at ______________ on this ______ day of _________ 2018 by
The terms „INDEMNIFIER-CONTRACTOR‟ and the „INDEMNIFIED – CMRL‟ unless repugnant to the
context shall mean and include legal representatives, successors, executors and administrators.
I hereby irrevocably agree to indemnify and keep harmless the CMRL from and against all claims and
proceedings, actions, suits, claims, damages, losses, expenses and demands of every nature and description,
by reasons of any act or omission by myself or by my representative or by my employees in the execution of
the works. This indemnification obligation include but not to be limited to claims, damages, losses, damage-
proceedings, charges and expenses which are attributable to
All sums payable by way of compensation under these conditions shall be considered reasonable
compensation payable to CMRL without reference to actual loss or damage sustained and whether or not any
damage shall have been sustained. The decision of CMRL as to compensation claimed shall be final and
binding.
IN WITNESS whereof, the Contractors have put their signatures in the presence of the witnesses.
Price Schedule
Rate for
GST quotation
Rate for
(in Rs.) Total Amount (in Rs.) including taxes and
Sr. quotation
Item including other charges for requirement
No (in Rs.) In Rs.
In% taxes (E = C+D)
(A) (B) (C=A+B)
c) Passenger complaint
management system – Mobile app
( in figures in Rs.)
Total amount including taxes and
2
all other charges
(in words in Rs.)
Note: :i.
i. GST as applicable will be reimbursed by CMRL on submission of original receipt /challan by the Licensee.
ii. The price quoted is inclusive of one year warranty obligation.