SB-10043603-8709

Technical Bulletin
Model(s) Year Eng. Code Trans. Code VIN Range From VIN Range To

(A5) Jetta
2009 All DSG (02E) All All
Wagon

(A5) Golf 2009 All DSG (02E) All All

(A5) Jetta
2009-2010 All DSG (02E) All All
Sedan

(A6) Jetta
SportWagen, 2010-2012 All DSG (02E) All All
Golf Wagon

Passat, CC 2009-2012 All DSG (02E) All All

Eos 2009-2012 All DSG (02E) All All

Condition
30 12 01 February 24, 2012 2028714
DTC P2711 Implausible Transmission Shift Sequence Stored in the Transmission Control Module

Tip:
This Technical Bulletin is for fault code P2711 ONLY, if any other faults appear with this code, perform
normal GFF processes and diagnoses.
DTC as described may cause shifting concerns, but will not inhibit transmission operation.

DTC Description

P2711 Implausible Transmission Shift Sequence

Technical Background
Debris in the clutch assembly causing too much drag torque from the multiple clutch.

Production Solution
Updated clutch installed as of March 12, 2010.

Page 1 of 3
© 2012 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Bulletin
Service
If the Transmission Control Module has fault code P2711 (only) and more than 19,000 miles, replace the multiple
clutch and cover, see Repair Manual Group 30 in ElsaWeb. If more than P2711 is in the Transmission Control
Module or the vehicle has less than 19,000 miles, the faults need to be diagnosed using normal GFF
processes.

Note:
The clutch should not be replaced without proper diagnoses and/or meeting the mileage requirements.

Warranty

To determine if this procedure is covered under Warranty, always refer to the Warranty Policies and
Procedures Manual 1)

Model(s) Year(s) Eng. Code(s) Trans. Code(s) VIN Range From VIN Range To

(A5) Jetta
2009 All DSG (02E) All All
Wagon

(A5) Golf 2009 All DSG (02E) All All

(A5) Jetta
2009-2010 All DSG (02E) All All
Sedan

(A6) Jetta
SportWagen, 2010-2012 All DSG (02E) All All
Golf Wagon

Passat, CC 2009-2012 All DSG (02E) All All

Eos 2009-2012 All DSG (02E) All All

SAGA Coding

Claim Type: Use applicable Claim Type 1)

Damage Damage Location (Depends on

Service Number: HST
Code Service No.)

Use applicable when indicated in

3060 0010 --
ElsaWeb (L/R)

Parts Manufacturer Golf, Passat, CC, Eos BWS 2)

Page 2 of 3
© 2012 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.
Technical Bulletin
Jetta, Jetta Wagon, Jetta SportWagen, Golf BWS 2)
Wagon

Labor Operation 3) : Replace multiple clutch 30601950 = 110 TU

and cover

Labor Operation 3) : Remove and Install 343519XX = Refer to Elsa for your particular model
Transmission

Causal Part: 02E 398 029A

Diagnostic Time 4)

GFF Time expenditure 01500000 = 20 TU max. YES

Road Test 01210004 = 10 TU YES

Technical Diagnosis 0132xxxx = 00 TU max. NO

Claim Comment: Input “As per Technical Bulletin 2028714” in comment section of Warranty Claim.
1)
Vehicle may be outside any Warranty in which case this Technical Bulletin is informational only
2)
Code per warranty vendor code policy.
3)
Labor Time Units (TUs) are subject to change with ELSA updates.
4)
Documentation required per Warranty Policy Procedures Manual.

Required Parts and Tools

Part Description Part No: Quantity

Multiple Clutch Kit 02E 398 029A 1

Oil Filter 02E 305 015C 1

Transmission Fluid G052182A2 As required

No special tools required.

Additional Information
All part and service references provided in this Technical Bulletin are subject to change and/or removal.
Always check with your Parts Dept. and Repair Manuals for the latest information.

Page 3 of 3
© 2012 Volkswagen Group of America, Inc.
All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other
intellectual property rights of Volkswagen Group of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice.
No part of this document may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or
otherwise, nor may these materials be modified or reposted to other sites, without the prior expressed written permission of the publisher.