Your Answer

1.
_____ is the process by which individuals organize and interpret

their sensory impressions.
Perception
Your
Answer:
2. According to _____, when observing the behaviour of others,

individuals attempt to determine if the behaviour is internally or
externally caused.
attribution theory
Your
Answer:
3. If a person is seen as having been forced into a situation, the cause

of his/her behaviour is ____.
external
Your
Answer:
4. _____ refers to whether an individual displays different behaviours

in different situations.
Distinctiveness
Your
Answer:
5. When we judge someone on the basis of our perception of the group

to which he or she belongs, we are using the decision making
technique of _____.
stereotyping
Your
Answer:
6. The decision maker's interests, values, and similar personal

preferences are important when engaging in the _____ step of the
rational decision-making model.
identifying the decision criteria

Your
Answer:
7. The rational decision making process assumes _____.
all of the above

Your
Answer:
8. Through _____, decision makers construct simplified models that

extract the essential features from problems without capturing all of
their complexity.
bounded rationality
Your
Answer:
9. _____ is a non-conscious process created from distilled experience.
Intuitive decision making

Your
Answer:
10 _____ bias is the tendency to fixate on initial information.

.
Anchoring
Your
Answer:
11 _____, a dimension of conscientiousness, increases the likelihood of

escalation of commitment.
.
Achievement-striving
Your
Answer:
12 Which of the following statements about gender differences in
decision-making is TRUE?
.
Women are more likely to carefully consider
Your problems and choices.
Answer:
13 Which of the following is NOT an organizational constraint?

.
culture
Your
Answer:
14 Which is not an ethical decision-making criterion?

.
personal benefit
Your
Answer:
15 Use of _____ decision criteria would protect whistle-blowers,

individuals who report unethical or illegal practices by their
. employer to outsiders.
rights
Your
Answer:
1. _____ is the processes that account for an individual's intensity,

direction, and persistence of effort toward attaining a goal.
Motivation
Your
Answer:
2. Which is NOT a dimension in Maslow's Hierarchy of Needs?

Ego
Your
Answer:
3. _____ theory is an extension of Maslow's hierarchy of needs.
ERG
Your
Answer:
4. Which of the following comments was made by a Theory X manager?
Employees dislike work.

Your
Answer:
5. Which of the following is a motivational factor, according to Herzberg's

two-factor theory?
recognition
Your
Answer:
6. According to _____ theory, allocating extrinsic rewards for behaviour

that had been previously intrinsically rewarding tends to decrease the
overall level of motivation.
cognitive evaluation
Your
Answer:
7. According to Edwin Locke, _____ goals produce the greatest degree of

achievement.
specific and difficult

Your
Answer:
8. _____ programs emphasize participatively set goals that are tangible,

verifiable, and measurable.
Management by objectives
Your
Answer:
9. _____ is also known as social cognitive theory or social learning theory.
Self-efficacy
Your
Answer:
10 The _____ effect is a form of self-fulfilling prophecy where believing

something to be true can make it true.
.
Pygmalion
Your
Answer:
11 _____ theory argues that behaviour is a function of its consequences.

.
Reinforcement
Your
Answer:
12 _____ theory makes the assumption that people will compare their job
inputs and outcomes with those of others and then respond to eliminate
. perceived inequities.
Equity
Your
Answer:
13 When an employee compares their inputs and outcomes with another

employee within their organization, they are making a(n) _____
. comparison.
other-inside
Your
Answer:
14 _____ justice is the perceived degree to which an individual is treated
with dignity, concern, and respect.
.
Interactional
Your
Answer:
15 According to expectancy theory, which of the following factors lead to

good performance?
.
The individual must have the requisite ability to
Your perform.
Answer:
1. The _____ suggests that any job can be described in terms of five
core job dimensions.
job characteristics model

Your
Answer:
2. _____ is the degree to which a job requires completion of a whole

and identifiable piece of work.
Task identity
Your
Answer:
3. _____ is the horizontal expansion of a job.
Job enlargement
Your
Answer:
4. Jobs may be enriched by _____, grouping tasks so that an

employee creates an identifiable and meaningful output.
forming natural work units
Your
Answer:
5. Bill and Jane each work 20 hours per week and share the same job.
They benefit from their company's _____ program, which allows two
employees to share one full-time job.
job sharing
Your
Answer:
6. Which of the following is one of the three major forms of employee

involvement?
participative management
Your
Answer:
7. _____ is the distinct characteristic common to all participative

management programs.
Joint decision making

Your
Answer:
8. Which of the following is an example of representative participation?
board representatives
Your
Answer:
9. A _____ is a work group of eight to ten employees and supervisors

that meet regularly to discuss their quality problems, investigate
causes of the problems, recommend solutions, and take corrective
actions.
quality circle
Your
Answer:
10 An advantage of _____ is that they allow employers to differentiate

pay based on performance, so that those people thought to be high
. performers are given bigger raises.
merit pay plans

Your
Answer:
11 _____ allow employees to choose benefits that best meet their

needs.
.
Flexible benefits
Your
Answer:
12 _____ plans allow employees to set aside up to the dollar amount

offered in the plan to pay for particular services.
.
Flexible spending
Your
Answer:
13 _____ range from private letters of thanks to publicized formal

programs where specific types of behaviour are encouraged and the
. procedures for attaining recognition are clearly identified.
Employee recognition programs

Your
Answer:
14 Across all countries, _____ job characteristics (pay, working

conditions) were consistently and positively related to satisfaction
. with one's job.
extrinsic
Your
Answer:
15 Richer countries, countries with stronger social security, countries

that stressed individualism rather than collectivism, and countries
. with a smaller power distance showed a stronger relationship
between the presence of _____ job characteristics (recognition,
interesting job) and job satisfaction.
intrinsic
Your
Answer:
1. A _____ is two or more individuals, interacting and interdependent,

who have come together to achieve particular objectives.
group
Your
Answer:
2. A(n) _____ group is determined by the organization chart.
command
Your
Answer:
3. A _____ group can cross command relationships.
task
Your
Answer:
4. Which is the first stage in the five stage group formation model?
Forming
Your
Answer:
5. The _____ model describes the sequence of actions taken by temporary

groups with deadlines.
punctuated equilibrium
Your
Answer:
6. _____ are acceptable standards of behaviour that are shared by a

group's members.
Norms
Your
Answer:
7. _____ norms are associated with explicit clues on how hard to work,
how to get the job done, and the appropriate level of output.
Performance
Your
Answer:
8. Dress codes and unspoken rules about when to look busy would fall
under _____ norms.
appearance
Your
Answer:
9. Which of the following was NOT a conclusion of the Hawthorne studies?
Output increases and decreases proportionately to

Your changes in illumination.
Answer:
10 Groups differ in _____, the degree to which members are attracted to

each other and are motivated to stay in the group.
.
cohesiveness
Your
Answer:
11 Which of the following is NOT an advantage of group decision making?

. Group decisions save time.
Your
Answer:
12 Using the criteria of _____ to measure effectiveness, individual

decisions more effective than group decisions.
.
speed
Your
Answer:
13 _____ refers to situations in which group pressures for conformity deter

the group from critically appraising unusual, minority, or unpopular
. views.
Groupthink
Your
Answer:
14 When is groupthink LEAST likely to occur?

.
When the group is very small
Your
Answer:
15 In a(n) _____ group, members meet face-to-face and rely on both

verbal and nonverbal interaction to communicate with each other.
.
interacting
Your
Answer:

Your Answer

Uploaded by

Copyright:

Available Formats

Your Answer

Uploaded by

Document Information

Original Description:

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Your Answer

Uploaded by

Copyright:

Available Formats

1.

_____ is the process by which individuals organize and interpret

2. According to _____, when observing the behaviour of others,

3. If a person is seen as having been forced into a situation, the cause

4. _____ refers to whether an individual displays different behaviours

5. When we judge someone on the basis of our perception of the group

6. The decision maker's interests, values, and similar personal

identifying the decision criteria

7. The rational decision making process assumes _____.

all of the above

8. Through _____, decision makers construct simplified models that

9. _____ is a non-conscious process created from distilled experience.

Intuitive decision making

10 _____ bias is the tendency to fixate on initial information.

11 _____, a dimension of conscientiousness, increases the likelihood of

13 Which of the following is NOT an organizational constraint?

14 Which is not an ethical decision-making criterion?

15 Use of _____ decision criteria would protect whistle-blowers,

1. _____ is the processes that account for an individual's intensity,

2. Which is NOT a dimension in Maslow's Hierarchy of Needs?

3. _____ theory is an extension of Maslow's hierarchy of needs.

4. Which of the following comments was made by a Theory X manager?

Employees dislike work.

5. Which of the following is a motivational factor, according to Herzberg's

6. According to _____ theory, allocating extrinsic rewards for behaviour

7. According to Edwin Locke, _____ goals produce the greatest degree of

specific and difficult

8. _____ programs emphasize participatively set goals that are tangible,

9. _____ is also known as social cognitive theory or social learning theory.

10 The _____ effect is a form of self-fulfilling prophecy where believing

11 _____ theory argues that behaviour is a function of its consequences.

13 When an employee compares their inputs and outcomes with another

15 According to expectancy theory, which of the following factors lead to

job characteristics model

2. _____ is the degree to which a job requires completion of a whole

3. _____ is the horizontal expansion of a job.

4. Jobs may be enriched by _____, grouping tasks so that an

6. Which of the following is one of the three major forms of employee

7. _____ is the distinct characteristic common to all participative

Joint decision making

8. Which of the following is an example of representative participation?

9. A _____ is a work group of eight to ten employees and supervisors

10 An advantage of _____ is that they allow employers to differentiate

merit pay plans

11 _____ allow employees to choose benefits that best meet their

12 _____ plans allow employees to set aside up to the dollar amount

13 _____ range from private letters of thanks to publicized formal

Employee recognition programs

14 Across all countries, _____ job characteristics (pay, working

15 Richer countries, countries with stronger social security, countries

1. A _____ is two or more individuals, interacting and interdependent,

2. A(n) _____ group is determined by the organization chart.

3. A _____ group can cross command relationships.

5. The _____ model describes the sequence of actions taken by temporary

6. _____ are acceptable standards of behaviour that are shared by a

9. Which of the following was NOT a conclusion of the Hawthorne studies?

Output increases and decreases proportionately to

10 Groups differ in _____, the degree to which members are attracted to