c06189775 HP 250 g5 Service Manual

HP Notebook PC
HP 250 G5 Notebook PC
Maintenance and Service Guide
© Copyright 2016, 2018 HP Development Product notice Software terms
Company, L.P.
This guide describes features that are common By installing, copying, downloading, or
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Intel Corporation in the U.S. and other Windows. This computer may require upgraded license terms, your sole remedy is to return the
countries. Microsoft and Windows are U.S. and/or separately purchased hardware, drivers, entire unused product (hardware and software)
registered trademarks of the Microsoft group and/or software to take full advantage of within 14 days for a refund subject to the
of companies. Windows functionality. See refund policy of your place of purchase.
http://www.microsoft.com for details.
The following applies to HP systems with Intel For any further information or to request a full
Skylake or next-generation silicon chip-based refund of the computer, please contact your
system shipping with Windows 7 or Windows local point of sale (the seller).
10 Pro systems downgraded to Windows 7
Professional: This version of Windows running
with the processor or chipsets used in this
system has limited support from Microsoft. For
more information about Microsoft’s support,
please see Microsoft’s Support Lifecycle FAQ at
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The information contained herein is subject to

change without notice. The only warranties for
HP products and services are set forth in the
express warranty statements accompanying
such products and services. Nothing herein
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
Third Edition: November 2018
Second Edition: August 2016
First Edition: April 2016
Document Part Number: 855439-003

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits defined by the International Standard for Safety of Information Technology
Equipment (IEC 60950-1).
iii
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1

HP Notebook PC; Intel 7th generation and Pentium/Celeron processors; non-touch models ............................. 1
HP Notebook PC; Intel 5th and 6th generation and Pentium/Celeron processors; non-touch models ............... 5
HP Notebook PC; Intel 7th generation Core and Pentium/Celeron processors; touch models .......................... 10
HP Notebook PC; Intel 5th and 6th generation and Pentium/Celeron processors; touch models ..................... 13
HP 250/256 G5 Notebook PC models .................................................................................................................. 16
2 External component identification ................................................................................................................ 21

Display ................................................................................................................................................................. 21
Right side ............................................................................................................................................................. 22
Left side ............................................................................................................................................................... 23
Top ........................................................................................................................................................................ 24
TouchPad ........................................................................................................................................... 24
Lights ................................................................................................................................................. 25
Button ................................................................................................................................................ 26
Keys ................................................................................................................................................... 27
Using the action keys ........................................................................................................................ 28
Bottom ................................................................................................................................................................. 29
Labels ................................................................................................................................................................... 30
3 Illustrated parts catalog .............................................................................................................................. 31

Computer major components .............................................................................................................................. 31
Miscellaneous parts ............................................................................................................................................. 37
Display assembly subcomponents ...................................................................................................................... 38
Mass storage devices ........................................................................................................................................... 40
4 Removal and replacement procedures preliminary requirements .................................................................... 43

Tools required ...................................................................................................................................................... 43
Service considerations ......................................................................................................................................... 43
Plastic parts ....................................................................................................................................... 43
Cables and connectors ...................................................................................................................... 43
Drive handling ................................................................................................................................... 44
Grounding guidelines ........................................................................................................................................... 44
Electrostatic discharge damage ........................................................................................................ 44
Packaging and transporting guidelines .......................................................................... 45
Workstation guidelines ................................................................................ 45
v
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 47
Component replacement procedures .................................................................................................................. 47
Battery ............................................................................................................................................... 48
Optical drive ....................................................................................................................................... 49
6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 51
Component replacement procedures .................................................................................................................. 51
Bottom cover ..................................................................................................................................... 52
WLAN module .................................................................................................................................... 54
Memory module ................................................................................................................................ 56
Optical drive board ............................................................................................................................ 58
Speakers ............................................................................................................................................ 59
Hard drive .......................................................................................................................................... 60
RTC battery ........................................................................................................................................ 63
USB board .......................................................................................................................................... 64
Solid-state drive (SSD) ...................................................................................................................... 65
Solid-state drive board ..................................................................................................................... 66
Heat sink assembly ........................................................................................................................... 67
Fan ..................................................................................................................................................... 70
TouchPad button board ..................................................................................................................... 72
System board .................................................................................................................................... 73
Display assembly ............................................................................................................................... 77
Power connector cable ...................................................................................................................... 84
Power button board .......................................................................................................................... 85
Top cover/keyboard ........................................................................................................................... 86
7 Using Setup Utility (BIOS) in Windows 7 ......................................................................................................... 89

Starting Setup Utility (BIOS) ................................................................................................................................ 89
Updating the BIOS ................................................................................................................................................ 89
Determining the BIOS version ........................................................................................................... 89
Downloading a BIOS update .............................................................................................................. 89
8 Using Setup Utility (BIOS) in Windows 10 ....................................................................................................... 91

Starting Setup Utility (BIOS) ................................................................................................................................ 91
Updating Setup Utility (BIOS) .............................................................................................................................. 91
Determining the BIOS version ........................................................................................................... 91
Downloading a BIOS update .............................................................................................................. 92
9 Backing up, restoring, and recovering in Windows 7 ....................................................................................... 93

Creating backups ................................................................................................................................................. 93
vi
Creating recovery media to recover the original system .................................................................. 93
What you need to know .................................................................................................. 93
Creating the recovery media ........................................................................ 94
Creating system restore points ......................................................................................................... 94
Creating a system restore point ..................................................................................... 94
Backing up system and personal information .................................................................................. 94
Tips for a successful backup ........................................................................................... 95
Creating a backup using Windows Backup and Restore ................................................. 95
Restore and recovery ........................................................................................................................................... 96
Restoring to a previous system restore point .................................................................................. 96
Restoring specific files ...................................................................................................................... 96
Restoring specific files using Windows Backup and Restore ......................................... 96
Recovering the original system using HP Recovery Manager .......................................................... 96
Recovering using HP Recovery partition (select products only) .................................... 97
Recovering using the recovery media ............................................................................ 97
Changing the computer boot order .............................................................. 97
10 Backing up, restoring, and recovering in Windows 10 .................................................................................... 99

Creating recovery media and backups ................................................................................................................ 99
Creating HP Recovery media (select products only) ......................................................................... 99
Using Windows tools ......................................................................................................................................... 100
Restore and recovery ......................................................................................................................................... 101
Recovering using HP Recovery Manager ........................................................................................ 101
What you need to know before you get started ........................................................... 101
Using the HP Recovery partition (select products only) .............................................. 102
Using HP Recovery media to recover ............................................................................ 102
Changing the computer boot order .............................................................................. 103
Removing the HP Recovery partition (select products only) ....................................... 103
11 Using HP PC Hardware Diagnostics (UEFI) ................................................................................................... 105

Downloading HP PC Hardware Diagnostics (UEFI) to a USB device .................................................................. 105
12 Specifications .......................................................................................................................................... 107

Computer specifications .................................................................................................................................... 107
39.6-cm (15.6-in) display specifications .......................................................................................................... 108
Hard drive specifications, hybrid drives ............................................................................................................ 108
Hard drive specifications ................................................................................................................................... 109
vii
M.2 solid-state drive specifications .................................................................................................................. 110
DVD±RW SuperMulti DL Drive specifications .................................................................................................... 111
13 Statement of memory volatility ................................................................................................................ 113

Nonvolatile memory usage ............................................................................................................................... 117
Questions and answers ..................................................................................................................................... 119
Using HP Sure Start (select models only) .......................................................................................................... 120
14 Power cord set requirements .................................................................................................................... 121

Requirements for all countries .......................................................................................................................... 121
Requirements for specific countries and regions ............................................................................................. 122
15 Recycling ................................................................................................................................................ 125
Index ........................................................................................................................................................... 127
viii
1 Product description
HP Notebook PC; Intel 7th generation and Pentium/Celeron

processors; non-touch models
Category Description Dis 7th Dis 7th UMA 7th Dis Pent/ UMA
M1-70 M1-30 Gen Core Celeron Pent/
Celeron
Product name HP Notebook PC √ √ √ √ √
Model numbers: 15-ay100 – 15-ay199
Model numbers: 15-bd100 – 15-bd199
Model numbers: 15-be100 – 15-be199
CTO model number: 15t-ay100
Processor 7th generation Intel® Core™ processors √ √
Intel Core i7-7500U (2.7-GHz, turbo up to 3.5 GHz, 4-

MB L3 cache, 2133-MHz, dual, 15W)
Intel Core i5-7200U (2.5-GHz, turbo up to 3.1 GHz, 3- √ √ √

Intel Core i3-7100U (2.4-GHz, 3-MB L3 cache, 2133- √ √

MHz, dual, 15W)
Intel Pentium® N4200 (1.1-GHz, turbo up to 2.5 GHz, √ √

2-MB L3 cache, 1866-MHz, quad, 6W)
Intel Celeron N3450 (1.1-GHz, turbo up to 2.2 GHz, 2- √

Intel Celeron N3350 (1.1-GHz, turbo up to 2.4 GHz, 2- √

Graphics Internal graphics √ √ √
Intel HD Graphics 620 (Intel Core processors)
Intel HD Graphics 505 (Intel Pentium processors) √ √
Intel HD Graphics 500 (Intel Celeron processors)
Switchable discrete graphics √
AMD Radeon™ R7 M440 R16M-M1-70 with 4096 MB

or 2048 GB of dedicated video memory
AMD Radeon R5 M430 R16M-M1-30 with 4096 MB of √

dedicated video memory
AMD Radeon R5 M430 R16M-M1-30 with 2048 MB of √

dedicated video memory
Support HD Decode, DX12, and HDMI √ √ √ √ √
HP Notebook PC; Intel 7th generation and Pentium/Celeron processors; non-touch models 1
Celeron
Panel 39.6-cm (15.6-in), high-definition (HD), white light- √ √ √ √ √

emitting diode (WLED), SVA, BrightView (1366×768)
display, slim 3.2 mm, eDP; typical brightness: 220
nits
39.6-cm (15.6-in), high-definition (HD), white light-

emitting diode (WLED), SVA, Anti glare (1366×768)
nits
39.6-cm (15.6-in), full high-definition (FHD), white

light-emitting diode (WLED), SVA, AntiGlare
(1920×1080) display, slim 3.2 mm, eDP; typical
brightness: 220 nits
39.6-cm (15.6-in), full high-definition (FHD), white √ √ √

light-emitting diode (WLED), UVVA, AntiGlare
(1920×1080) display, slim 3.2 mm, eDP; typical
brightness: 220 nits
Memory Two non-customer-accessible/upgradable memory √ √ √

module slots (Intel Core processors)
DDR4-2133 dual channel support (DDR4-2400 bridge

to DDR4-2133)
Supports up to 16 GB of system RAM in the following

configurations:
● 16384-MB total system memory (8192×2)

+ (4096×1)
● 8192-MB total system memory (8192×1) or

(4096×2)

+ (2048×1)

(2048×2)
Two non-customer-accessible/upgradable memory √ √

module slots
DDR3L-1600 dual channel support

configurations:

+ (4096×1) [5th generation Intel Core models
only]

(4096×2)

+ (2048×1)

(2048×2)
2 Chapter 1 Product description

Celeron
One non-customer-accessible/upgradable memory √ √

module slot

configurations:
Hard drives Supports 6.35-cm (2.5-in) SATA hard drives in 9.5- √ √ √ √ √

mm (.37-in) and 7.0-mm (.28-in) thicknesses
Single hard drive configurations:
● 2-TB, 5400-rpm, 9.5-mm
● 1-TB, 5400-rpm, 9.5-mm
● 500-GB, 5400-rpm, 9.5-mm or 7.0-mm
SSHD configuration:
● 1-TB, 5400-rpm + 8GB NAND Hybrid hard drive,

9.5mm
M.2 SATA-3 configurations:
● 256 GB
● 128 GB
Optical drive Fixed, serial ATA, 9.5-mm tray load √ √ √ √ √
DVD+/-RW Double-Layer SuperMulti
Supports zero power optical drive
Supports M-disc
Supports configuration without optical drive
Webcam/mic HP TrueVision HD: Full HD camera - activity LED, USB √ √ √ √ √

2.0, BSI sensor, f2.0, 720p by 30 frames per second
HP Webcam– 640 x 480 by 24 frames per second
Single digital microphone
HP Noise Cancellation enabled
HP TrueVision HD IR: Full HD camera - activity LED, 2x √ √ √ √

IR, USB 2.0, BSI sensor, 1080p by 30 frames per
second
Audio DTS Studio Sound √ √ √ √ √
Dual speakers
Ethernet Integrated 10/100 network interface card (NIC) √ √ √ √ √
Wireless Integrated wireless options with single antenna (M. √ √ √ √ √

Network 2/PCIe):
HP Notebook PC; Intel 7th generation and Pentium/Celeron processors; non-touch models 3
Celeron
Compatible with Miracast-certified devices
Support for the following WLAN formats:
● Realtek RTL8188EE-VJ 802.11b/g/n 1x1 Wi-Fi

Adapter
● Realtek RTL8723BE-VB 802.11b/g/n 1x1 Wi-Fi +

BT4.0 Combo Adapter
Integrated wireless options with dual antennas (M. √ √ √ √ √

2/PCIe):
● Intel Dual Band Wireless-AC 3168 802.11 ac 1x1

WiFi + BT 4.2 Combo
External HP Multi-Format Digital Media Reader √ √ √ √ √

media card
Support SD/SDHC/SDXC
Push-Pull Insertion/Removal
Internal Card One M.2 slot for WLAN √ √ √ √ √
Ports HDMI version 1.4b supporting 1920 ×1080 @ 60Hz √ √ √ √ √
Hot Plug/unplug and auto detect for correct output to

wide-aspect vs. standard aspect video
RJ-45 (Ethernet)
USB 3.0 (1 port; left side)
USB 2.0 (2 ports; 1 left side, 1 right side)
AC Smart Pin adapter plug
Headphone/line out and microphone/line in combo

jack
Keyboard/ Full-size "island style" keyboard with numeric keypad √ √ √ √ √

pointing
devices TouchPad with multi-touch gestures enabled
Taps enabled by default
Support Modern Trackpad Gestures
Power AC adapters √ √ √ √ √
65-W EM
65-W √ √ √
45-W √ √
1 meter power cord √ √ √ √ √
Batteries √ √ √ √ √
4-cell, 41-Whr Li-ion battery
3-cell, 31-Whr Li-ion battery √ √

Celeron
Security fTPM 2.0 √ √ √ √ √
Kensington Security Lock
Operating Preinstalled √ √ √ √ √
system
● Windows 10
● Windows 10 Home High End
● CPPP Windows 10 Home China Language Edition
● CPPP Windows 10 Home High End China

Language Edition
● Windows 10 Professional
● FreeDOS 2.0
● Windows 10 Home Value Notebook √ √
● Windows 10 Home Value India Notebook
Service End-user replaceable parts √ √ √ √ √
● AC adapter
● Battery
● Optical drive
HP Notebook PC; Intel 5th and 6th generation and Pentium/

Celeron processors; non-touch models
Category Description Dis 6th Dis 6th UMA Dis 5th UMA Dis UMA
Gen Gen 6th Gen Gen 5th Gen Pent/ Pent/
Core Core Core Core Core Celeron Celeron
M1-70 M1-30
Product HP Notebook PC √ √ √ √ √ √ √
name
Model numbers: 15-bn000 – 15-bn099
Intel Core i7-6500U (2.5-GHz, turbo up to 3.1

GHz, 4-MB L3 cache, 1600-MHz, dual, 15W)
Intel Core i5-6200U (2.3-GHz, turbo up to 2.8 √ √ √

Intel Core i3-6100U (2.3-GHz, 3-MB L3 cache, √ √

1600-MHz, dual, 15W)
HP Notebook PC; Intel 5th and 6th generation and Pentium/Celeron processors; non-touch models 5
M1-70 M1-30
5th generation Intel processors √ √
Intel Core i3-5005U (2.0-GHz, 3-MB L3 cache,

1600-MHz, 15W)
Intel Pentium® N3710 (1.6-GHz, turbo up to √ √

2.56 GHz, 2-MB L3 cache, 1600-MHz, 6W)
Intel Celeron® N3160 (1.6-GHz, turbo up to √

Intel Celeron N3060 (1.6-GHz, turbo up to √

Chipset Intel Skylake U 1-chip series √ √ √
Intel Broadwell-U 1-chip BGA √ √
Intel Braswell √ √
Graphics Internal graphics √ √ √
Intel HD Graphics 520 (Intel Skylake U series)
Intel HD Graphics 5500 (Intel Broadwell U √ √

series)
Intel HD Graphics (Intel Braswell series √ √
Switchable discrete graphics √
AMD Radeon™ R7 M440 R16M-M1-70 with up

to 4096 MB of dedicated video memory
(512Mx16 DDR3 x 4 PCs)
AMD Radeon R5 M430 R16M-M1-30 with up √ √ √

AMD Radeon R7 M440 R16M-M1-70 with up √

AMD Radeon R5 M430 R16M-M1-30 with up √

Support HD Decode, DX12, HDMI, and PX7 √ √ √ √ √ √ √
Panel 39.6-cm (15.6-in), high-definition (HD), white √ √ √ √ √ √ √

light-emitting diode (WLED), SVA, BrightView
(1366×768) display, slim 3.2 mm, eDP;
typical brightness: 220 nits
39.6-cm (15.6-in), full high-definition (FHD),

white light-emitting diode (WLED), SVA,
AntiGlare (1920×1080) display, slim 3.2 mm;
typical brightness: 220 nits
Memory Two non-customer-accessible/upgradable √ √ √

memory module slots (Intel Core processors)
DDR4-2133 dual channel support

M1-70 M1-30
Supports up to 16 GB of system RAM in the

following configurations:
● 16384-MB total system memory

(8192×2)[UMA models only]

(8192×1) + (4096×1)

(8192×1) or (4096×2)

(4096×1) + (2048×1)

(4096×1) or (2048×2)
Two non-customer-accessible/upgradable √ √ √ √
memory module slots
One non-customer-accessible/upgradable
memory module slot
DDR3L-1600 single channel support
Supports up to 12 GB of system RAM in the

following configurations:

(8192×1) + (4096×1) [5th generation
Intel Core models only]

(8192×1) or (4096×2)

(4096×1) + (2048×1)

(4096×1) or (2048×2)

(2048×1)
Hard Supports 6.35-cm (2.5-in) SATA hard drives in √ √ √ √ √ √ √

drives 9.5-mm (.37-in) and 7.0-mm (.28-
in) thicknesses
● 2-TB, 5400-rpm, 9.5-mm
● 1-TB, 5400-rpm, 9.5-mm
● 500-GB, 5400-rpm, 9.5-mm or 7.0-mm
SSHD configuration:
● 1-TB, 5400-rpm + 8GB NAND Hybrid

hard drive, 9.5mm
● 128 GB
M1-70 M1-30
M.2 SATA-3 configurations (TLC): √ √ √ √ √
● 256 GB
Optical Fixed, serial ATA, 9.5-mm tray load √ √ √ √ √ √ √

drive
Supports M-disc
Webcam/ HP TrueVision HD: HD camera - activity LED, √ √ √ √ √ √ √

mic USB 2.0, BSI sensor, 1280 x 720 by 30 frames
per second
HP Webcam– 640 x 480 by 24 frames per

second
Audio DTS Studio Sound √ √ √ √ √ √ √
Dual speakers
Ethernet Integrated 10/100 network interface √ √ √ √ √ √ √

card (NIC)
Wireless Integrated wireless options with single √ √ √ √ √ √ √

Network antenna (M.2/PCIe):
● Broadcom BCM43142 802.11 b/g/n 1x1

Wi-Fi + BT4.0 Combo Adapter
● Realtek RTL8188EE-VJ 802.11b/g/n 1x1

Wi-Fi Adapter
Integrated wireless options with dual √ √ √ √ √ √ √

antennas (M.2/PCIe):
● Intel Dual Band Wireless-AC 3165

802.11 ac 1x1 WiFi + BT 4.2 Combo
External HP Multi-Format Digital Media Reader √ √ √ √ √ √ √

media
card Support SD/SDHC/SDXC
Internal One M.2 slot for WLAN √ √ √ √ √ √ √

Card
Ports HDMI version 1.4b supporting 1920 ×1080 √ √ √ √ √ √ √

@ 60Hz

M1-70 M1-30
Hot Plug/unplug and auto detect for correct

output to wide-aspect vs. standard aspect
video
RJ-45 (Ethernet)
Headphone/line out and microphone/line in

combo jack
Keyboard Full-size "island style" keyboard with numeric √ √ √ √ √ √ √

/pointing keypad
devices
TouchPad with multi-touch gestures enabled
Power AC adapters √ √ √ √ √ √ √
65-W EM
65-W √ √ √ √
45-W √ √ √
1 meter power cord √ √ √ √ √ √ √
Batteries √ √ √ √ √ √ √
3-cell, 31-Whr Li-ion battery √ √ √
Security fTPM 2.0 √ √ √ √ √ √ √
Operating Preinstalled √ √ √ √ √ √ √
system
● Windows 10
● FreeDOS 2.0
● Windows 10 Home Value Notebook √ √
● Windows 10 Home Value India

Notebook
Service End-user replaceable parts √ √ √ √ √ √ √
● AC adapter
● Battery
● Optical drive
HP Notebook PC; Intel 7th generation Core and Pentium/Celeron
processors; touch models
Category Description UMA 7th Gen UMA Pentium/
Core Celeron
Product name HP Notebook PC √ √
Processor 7th generation Intel® Core™ processors √
Intel Core i5-7200U (2.5-GHz, turbo up to 3.1-GHz, 2133-MHz/3-MB L3

cache, dual, 15W)
Intel Core i3-7100U (2.4-GHz, 3-MB L3 cache, 2133-MHz/3-MB L3 cache, √

dual, 15W)
Intel Pentium® N4200 (1.1-GHz, turbo up to 2.5 GHz, 1866-MHz/2-MB L3 √

cache, quad, 6W)
Intel Celeron® N3450 (1.1-GHz, turbo up to 2.2 GHz, 1866-MHz/2-MB L3 √

cache, quad, 6W)
Graphics Internal graphics √
Intel HD Graphics 620 (Intel 7th generation Core processors)
Intel HD Graphics 505 (Intel Pentium/Celeron processors) √
Intel HD Graphics 500 (Intel Pentium/Celeron processors) √
Support HD Decode, DX12, and HDMI √ √
Panel 39.6-cm (15.6-in); Touch-on Panel (TOP); High-definition (HD), white light- √ √
emitting diode (WLED), SVA, BrightView (1366×768) display, slim 3.2 mm,
eDP; typical brightness: 200 nits
Touch solution, multitouch enabled
Memory Two non-customer-accessible/upgradable memory module slots (Intel Core √

processors)
Supports up to 16 GB of system RAM in the following configurations:
● 12288-MB total system memory (8192×1) + (4096×1)
● 8192-MB total system memory (8192×1) or (4096×2)
Two non-customer-accessible/upgradable memory module slots √

Core Celeron
Hard drives Supports 6.35-cm (2.5-in) SATA hard drives in 9.5-mm (.37-in) and 7.0-mm (. √ √
28-in) thicknesses
● 2-TB, 5400-rpm, 9.5-mm
● 1-TB, 5400-rpm, 9.5-mm
● 500-GB, 5400-rpm, 9.5-mm or 7.0-mm
SSHD configuration:
● 1-TB, 5400-rpm + 8GB NAND Hybrid hard drive, 9.5mm
● 256 GB
● 128 GB
Optical drive Fixed, serial ATA, 9.5-mm tray load √ √
Supports M-disc
Webcam/mic HP TrueVision HD: HD camera - activity LED, USB 2.0, BSI sensor, 720p by 30 √ √
frames per second
HP TrueVision HD IR: Full HD camera - activity LED, 2x IR LEDs, USB 2.0, BSI √
sensor, 1080p by 30 frames per second
Audio DTS Studio Sound √ √
Dual speakers
Ethernet Integrated 10/100 network interface card (NIC) √ √
Wireless Integrated wireless options with single antenna (M.2/PCIe): √ √

Network
● Realtek RTL8188EE-VJ 802.11b/g/n 1x1 Wi-Fi Adapter
● Realtek RTL8723BE-VB 802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter
Integrated wireless options with dual antennas (M.2/PCIe): √ √
HP Notebook PC; Intel 7th generation Core and Pentium/Celeron processors; touch models 11
Core Celeron
● Intel Dual Band Wireless-AC 3168 802.11 ac 1x1 WiFi + BT 4.2 Combo
External media HP Multi-Format Digital Media Reader √ √

card
Internal Card One M.2 slot for WLAN √ √
Ports HDMI version 1.4b supporting 1920 ×1080 @ 60Hz √ √
Hot Plug/unplug and auto detect for correct output to wide-aspect vs.
standard aspect video
RJ-45 (Ethernet)
Headphone/line out and microphone/line in combo jack
Keyboard/ Full-size "island style" keyboard with numeric keypad √ √

pointing devices
Power AC adapters √ √
65-W
65-W EM
45-W √ √
1 meter power cord √ √
Batteries √ √
3-cell, 31-Whr Li-ion battery √ √
Security fTPM 2.0 √ √
Operating Preinstalled √ √
system
● Windows 10
● CPPP Windows 10 Home China Language Edition
● CPPP Windows 10 Home High End China Language Edition
Service End-user replaceable parts √ √
● AC adapter

Core Celeron
● Battery
● Optical drive
HP Notebook PC; Intel 5th and 6th generation and Pentium/

Celeron processors; touch models
Category Description UMA 6th UMA 5th UMA Pentium/
Gen Core Gen Core Celeron
Product name HP Notebook PC √ √ √
Model numbers: 15-bn000 – 15-bn099
Processor 6th generation Intel® Core™ processors √
Intel Core i5-6200U (2.3-GHz, turbo up to 2.8 GHz, 3-MB L3 cache,

1600-MHz, dual, 15W)
Intel Core i3-6100U (2.3-GHz, 3-MB L3 cache, 1600-MHz, dual, 15W) √
5th generation Intel processors √
Intel Core i3-5005U (2.0-GHz, 3-MB L3 cache, 1600-MHz, dual, 15W)
Intel Pentium® N3710 (1.6-GHz, turbo up to 2.56 GHz, 2-MB L3 √

cache, 1600-MHz, quad, 6W)
Intel Pentium® N3160 (1.6-GHz, turbo up to 2.24 GHz, 2-MB L3 √

cache, 1600-MHz, quad, 6W)
Chipset Intel Skylake U 1-chip series √
Intel Broadwell-U 1-chip BGA √
Intel Braswell √
Intel HD Graphics 520 (Intel Skylake U series)
Intel HD Graphics 5500 (Intel Broadwell U series) √
Intel HD Graphics (Intel Braswell series √
Support HD Decode, DX12, HDMI, and PX7 √ √ √
Panel 39.6-cm (15.6-in); Touch-on Panel (TOP); High-definition (HD), white √ √ √

light-emitting diode (WLED), SVA, BrightView (1366×768) display,
slim 3.2 mm, eDP; typical brightness: 200 nits
HP Notebook PC; Intel 5th and 6th generation and Pentium/Celeron processors; touch models 13
Memory Two non-customer-accessible/upgradable memory module slots √

(Intel Core processors)
● 12288-MB total system memory (8192×1) + (4096×1) [6th

generation Intel Core models only]
Two non-customer-accessible/upgradable memory module slots √
One non-customer-accessible/upgradable memory module slot √
DDR3L-1600 single channel support
Supports up to 12 GB of system RAM in the following configurations: √
● 12288-MB total system memory (8192×1) + (4096×1) [5th

Supports up to 8 GB of system RAM in the following configurations: √
Hard drives Supports 6.35-cm (2.5-in) SATA hard drives in 9.5-mm (.37-in) and √ √ √
7.0-mm (.28-in) thicknesses
● 2-TB, 5400-rpm, 9.5-mm
● 1-TB, 5400-rpm, 9.5-mm
● 500-GB, 5400-rpm, 9.5-mm or 7.0-mm
SSHD configuration:
● 1-TB, 5400-rpm + 8GB NAND Hybrid hard drive, 9.5mm
● 128 GB
Optical drive Fixed, serial ATA, 9.5-mm tray load √ √ √

Supports M-disc
Webcam/mic HP TrueVision HD: HD camera - activity LED, USB 2.0, BSI sensor, √ √ √
1280 x 720 by 30 frames per second
Audio DTS Studio Sound √ √ √
Dual speakers
Ethernet Integrated 10/100 network interface card (NIC) √ √ √
Wireless Integrated wireless options with single antenna (M.2/PCIe): √ √ √

Network
● Broadcom BCM43142 802.11 b/g/n 1x1 Wi-Fi + BT4.0 Combo

Adapter
● Realtek RTL8188EE-VJ 802.11b/g/n 1x1 Wi-Fi Adapter
Integrated wireless options with dual antennas (M.2/PCIe): √ √ √
● Intel Dual Band Wireless-AC 3165 802.11 ac 1x1 WiFi + BT 4.2

Combo
External media HP Multi-Format Digital Media Reader √ √ √

card
Internal Card One M.2 slot for WLAN √ √ √
Ports HDMI version 1.4b supporting 1920 ×1080 @ 60Hz √ √ √
Hot Plug/unplug and auto detect for correct output to wide-aspect

vs. standard aspect video
RJ-45 (Ethernet)
Headphone/line out and microphone/line in combo jack
Keyboard/ Full-size "island style" keyboard with numeric keypad √ √ √

pointing
devices TouchPad with multi-touch gestures enabled
HP Notebook PC; Intel 5th and 6th generation and Pentium/Celeron processors; touch models 15
Power AC adapters √ √ √
65-W
65-W EM
45-W √ √ √
1 meter power cord √ √ √
Batteries √ √ √
Security fTPM 2.0 √ √ √
Operating Preinstalled √ √ √
system
● Windows 10
● Windows 10 Home Value Notebook √
● Windows 10 Home Value India Notebook
Service End-user replaceable parts √ √ √
● AC adapter
● Battery
● Optical drive
HP 250/256 G5 Notebook PC models

Category Description DIS UMA DIS UMA UMA
Skylake Skylake Broadwell Broadwell Braswell
Product name HP 250 G5 Notebook PC √ √ √ √ √
Intel Core i7-6500U (2.5-GHz, turbo up to 3.1 GHz,

4-MB L3 cache, 1600-MHz, dual, 15W)
Intel Core i5-6200U (2.3-GHz, turbo up to 2.8 GHz, √ √

3-MB L3 cache, 1600-MHz, dual, 15W)
Intel Core i3-6100U (2.3-GHz, 3-MB L3 cache, 1600- √ √

MHz, dual, 15W)
5th generation Intel processors √ √
Intel Core i3-5005U (2.0-GHz, 3-MB L3 cache, 1600-

MHz, dual, 15W)

Intel Pentium® N3710 (1.6-GHz, turbo up to 2.56 √

GHz, 2-MB L3 cache, 1600-MHz, quad, 6W)
Intel Celeron® N3060 (1.6-GHz, turbo up to 2.48 √

Chipset Intel Skylake U 1-chip series √ √
Intel Broadwell-U 1-chip BGA √ √
Intel Braswell √
Intel HD Graphics 5500 (Intel Broadwell U series)
Intel HD Graphics 520 (Intel Skylake U series) √
Intel HD Graphics (Intel Braswell series) √
Switchable discrete graphics √ √
AMD Radeon™ R5 R16M-M1-30 with up to 2048 MB

of dedicated video memory
Support HD Decode, DX12, HDMI, and PX7 √ √ √ √ √
Panel 39.6-cm (15.6-in), high-definition (HD), white light- √ √ √ √ √

emitting diode (WLED), SVA BrightView (1366×768)
nits
39.6-cm (15.6-in), high-definition (FHD), white light-

emitting diode (WLED), SVA AntiGlare (1920×1080)
display, slim 3.2 mm; typical brightness: 220 nits
Memory Two non-customer-accessible/upgradable memory √ √

module slots (Intel Core processors)

configurations:

+ (4096×1)

(4096×2)

+ (2048×1)

(2048×2)
Two non-customer-accessible/upgradable memory √ √

module slots
One non-customer-accessible/upgradable memory √

module slot
HP 250/256 G5 Notebook PC models 17

Supports up to 16 GB of system RAM in the following √ √ √

configurations:
● 16384-MB total system memory (8192×2) [5th


+ (4096×1) [5th generation Intel Core models
only]

(4096×2)

+ (2048×1)

(2048×2)
Hard drives Supports 6.35-cm (2.5-in) SATA hard drives in 9.5- √ √ √ √ √

mm (.37-in) and 7.0-mm (.28-in) thicknesses
● 2-TB, 5400-rpm, 9.5-mm
● 1-TB, 5400-rpm, 9.5-mm
● 500-GB, 5400-rpm, 9.5-mm or 7.0-mm
SSHD configuration:
● 1-TB, 5400-rpm + 8GB NAND Hybrid hard drive,

9.5mm
M.2 SATA-3 configuration:
● 128 GB
Optical drive Fixed, serial ATA, 9.5-mm tray load √ √ √ √ √
Supports M-disc
Webcam/mic HP TrueVision HD: HD camera - activity LED, USB 2.0, √ √ √ √ √

BSI sensor, 1280 x 720 by 30 frames per second
Supports voice recognition
Audio DTS Studio Sound √ √ √ √ √
Dual speakers

Ethernet Integrated 10/100/1000 network interface √ √ √ √ √

card (NIC)
Wireless Integrated wireless options with single antenna √ √ √ √ √

Network (M.2/PCIe):
● Realtek RTL8723BE-VB 802.11b/g/n 1x1 Wi-Fi

+ BT4.0 Combo Adapter
● Broadcom BCM43142 802.11 b/g/n 1x1 Wi-Fi +

BT4.0 Combo Adapter
● Realtek RTL8188EE-VJ 802.11b/g/n 1x1 Wi-Fi

Adapter
● Realtek RTL8188EE 802.11b/g/n 1x1 Wi-Fi

Adapter
Integrated wireless options with dual antennas √ √ √ √ √

(M.2/PCIe):
● Intel Dual Band Wireless-AC 3168 802.11 ac

1x1 WiFi + Bluetooth 4.2 Combo
External media HP Multi-Format Digital Media Reader √ √ √ √ √

card
Internal Card One M.2 slot for WLAN √ √ √ √ √
Ports HDMI version 1.4b supporting 1920 ×1080 @ 60Hz √ √ √ √ √
VGA (Dsub 15 pin) supporting 1920 ×1200 @ 60Hz

and 2560 ×1600 @ 60Hz
Hot Plug/unplug and auto detect for correct output

to wide-aspect vs. standard aspect video
RJ-45 (Ethernet)
Headphone/line out and microphone/line in combo

jack
Keyboard/ Full-size "island style" keyboard with numeric √ √ √ √ √

pointing keypad
devices
Power AC adapters √ √
HP 250/256 G5 Notebook PC models 19

65-W
65-W EM √ √ √ √ √
45-W √ √ √
1 meter power cord √ √ √ √ √
Batteries √ √ √ √ √
Security fTPM 2.0 √ √ √ √ √
Operating Preinstalled √ √ √ √ √
system
● Windows 10
● Windows 10 Professional Shape the Future

MSNA
● Windows 10 Pro Downgrade to Windows 7 Pro
● Windows 10 Pro Downgrade to Windows 7 Pro

StF MSNA
● FreeDOS 2.0
Service End-user replaceable parts √ √ √ √ √
● AC adapter
● Battery
● Optical drive

2 External component identification
Display
Component Description
(1) WLAN antennas* Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
(2) Webcam light On: The webcam is in use.
(3) Webcam Records video and captures photographs. Some products allow you
to video conference and chat online using streaming video.
To use a webcam (integrated camera):
▲ Type camera in the taskbar search box, and then select

Camera.
(4) Internal microphone Records sound.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
▲ Select the Start button, select All apps, select HP Help and Support, and then select HP Documentation.
Display 21
Right side
(1) Power light ● On: The computer is on.
● Blinking: The computer is in the Sleep state, a power-

saving state. The computer shuts off power to the display
and other unneeded components.
● Off: The computer is off or in Hibernation. Hibernation is a

power-saving state that uses the least amount of power.
(2) Drive light ● Blinking white: The hard drive is being accessed.
(3) Memory card reader Reads optional memory cards that enable you to store, manage,
share, or access information.
To insert a card:
1. Hold the card label-side up, with connectors facing the

computer.
2. Insert the card into the memory card reader, and then
press in on the card until it is firmly seated.
To remove a card:
▲ Pull the card out of the slot.
(4) USB 2.0 port Connects an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub.
(5) Optical drive (select products only) Depending on your computer, reads an optical disc or reads and
writes to an optical disc.
NOTE: For disc compatibility information, type help in the

taskbar search box, select Help and Support, and then type
disc compatibility in the search box.
(6) Optical drive eject button (select products only) Releases the optical drive disc tray.
(7) Security cable slot Attaches an optional security cable to the computer.
NOTE: The security cable is designed to act as a deterrent, but

it may not prevent the computer from being mishandled or
stolen.
22 Chapter 2 External component identification

Left side
(1) Power connector Connects an AC adapter.
(2) AC adapter and battery light ● White: The AC adapter is connected and the battery is fully
charged.
● Blinking white: The AC adapter is disconnected and the

battery has reached a low battery level.
● Amber: The AC adapter is connected and the battery is

charging.
● Off: The battery is not charging.
(3) Vent Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal for
the internal fan to cycle on and off during routine operation.
(4) RJ-45 (network) jack/status lights Connects a network cable.
● White: The network is connected.
● Amber: Activity is occurring on the network.
(5) HDMI port Connects an optional video or audio device, such as a high-
definition television, any compatible digital or audio component,
or a high-speed High-Definition Multimedia Interface (HDMI)
device.
(8) Audio-out (headphone)/Audio-in (microphone) Connects optional powered stereo speakers, headphones,
combo jack earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.
Left side 23
WARNING! To reduce the risk of personal injury, adjust the

volume before putting on headphones, earbuds, or a headset.
For additional safety information, refer to the Regulatory,
Safety, and Environmental Notices.
To access this guide:
▲ Select the Start button, select All apps, select HP Help and
Support, and then select HP Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
Top
TouchPad
(1) TouchPad zone Reads your finger gestures to move the pointer or activate items
on the screen.
(2) Left TouchPad button Functions like the left button on an external mouse.
(3) Right TouchPad button Functions like the right button on an external mouse.

Lights
(1) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.
(2) Mute light ● Amber: Computer sound is off.
● Off: Computer sound is on.
Top 25
Button
(1) Power button ● When the computer is off, press the button to turn on the
computer.
● When the computer is on, press the button briefly to

initiate Sleep.
● When the computer is in the Sleep state, press the button

briefly to exit Sleep.
● When the computer is in Hibernation, press the button

briefly to exit Hibernation.
CAUTION: Pressing and holding down the power button results

in the loss of unsaved information.
If the computer has stopped responding and shutdown

procedures are ineffective, press and hold the power button
down for at least 5 seconds to turn off the computer.
To learn more about your power settings, see your power

options.
▲ Type power in the taskbar search box, and then select

Power and sleep settings.
‒ or –
Right-click the Start button, and then select Power

Options.

Keys
(1) esc key Displays system information when pressed in combination with
the fn key.
(2) fn key Executes frequently used system functions when pressed in

combination with the esc key, action keys, or the spacebar.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4) Action keys Execute frequently used system functions.
(5) num lock key Alternates between the navigational and numeric functions on
the integrated numeric keypad.
(6) Integrated numeric keypad When num lock is on, the keypad can be used like an external
numeric keypad.
Top 27
Using the action keys
● An action key performs an assigned function.
● The icon on each action key illustrates the function for that key.
● To use an action key, press and hold the key.
Icon Description
Opens Help and Support, which provides tutorials, information about the Windows operating system and
your computer, answers to questions, and updates to your computer.
Help and Support also provides automated troubleshooting tools and access to support.
Decreases the screen brightness incrementally as long as you hold down the key.
Increases the screen brightness incrementally as long as you hold down the key.
Switches the screen image between display devices connected to the system. For example, if a monitor is
connected to the computer, repeatedly pressing this key alternates the screen image from the computer
display to the monitor display to a simultaneous display on both the computer and the monitor.
Mutes or restores speaker sound.
Decreases speaker volume incrementally while you hold down the key.
Increases speaker volume incrementally while you hold down the key.
Plays the previous track of an audio CD or the previous section of a DVD or a Blu-ray Disc (BD).
Starts, pauses, or resumes playback of an audio CD, a DVD, or a BD.
Plays the next track of an audio CD or the next section of a DVD or a BD.
Turns the airplane mode and wireless feature on or off.
NOTE: The airplane mode key is also referred to as the wireless button.
NOTE: A wireless network must be set up before a wireless connection is possible.

Bottom
(1) Battery lock Locks the battery in the battery bay.
(2) Battery bay Holds the battery.
(3) Battery release latch Releases the battery.
(4) Speakers (2) Produce sound.
Bottom 29
Labels
The labels affixed to the computer provide information you may need when you troubleshoot system
problems or travel internationally with the computer.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, or on the back of the display.
● Service label—Provides important information to identify your computer. When contacting support, you
will probably be asked for the serial number, and possibly for the product number or the model number.
Locate these numbers before you contact support.
Your service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on your computer.
Component
(1) Serial number
(2) Product number
(3) Warranty period
(4) Model number (select products only)
Component
(1) Model name (select products only)
(2) Product number
(3) Serial number
(4) Warranty period
● Regulatory label(s)—Provide(s) regulatory information about the computer.

● Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.

3 Illustrated parts catalog
Computer major components

NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Computer major components 31

Item Component Spare part
number
(1) Display assembly (touch or non-touch) not spared
NOTE: For display assembly spare part information, see Display assembly subcomponents
on page 38.
(2) Top cover/keyboard
NOTE: For a detailed list of keyboard country codes, see Top cover/keyboard on page 86.
For use in HP Notebook PC models:
● Turbo silver 855022-xx1
● White silver 855023-xx1
● Red 855024-xx1
● Teal 855025-xx1
● Noble blue 855026-xx1
● Realtree Xtra 864544-xx1
● Iris purple 901746-xx1
● Powder blue 908028-xx1
● Soft lilac 908029-xx1
● Minty green 908030-xx1
● Sparkling black 913072-xx1
For use in HP Notebook PC and HP 250/256 G5 Notebook PC models:
● Black 855027-xx1
● Silver 905891-xx1
Top cover/keyboard for use in HP 250/256 G5 Notebook PC models:
Black for use in Canada 902973-DB1
(3) Touchpad button board (includes bracket and cables) 855011-001
(4) Power button board (includes cable) 855012-001
(5) Speakers (includes left and right speakers and cable) 813965-001
(6) System board (includes replacement thermal materials)
All system boards use the following part numbers:
xxxxxx-001: Windows 7 or non-Windows operating systems
xxxxxx-601: Windows 10 operating system
For use in HP Notebook models (Discrete graphics memory; non-touch screen):
● Intel Core i7-7500U processor and 4 GB of discrete graphics memory (R7M1-70) 903786-xx1
32 Chapter 3 Illustrated parts catalog

number
● Intel Pentium N4200 processor and 2 GB of discrete graphics memory (R5M1-30) 903797-xx1
For use in HP Notebook models (UMA graphics memory; non-touch screen)::
● Intel Core i7-7500U processor 903788-001
● Intel Core i7-6500U processor 854934-xx1
● Intel Core i3-5005U processor, ESD 855825-xx1
● Intel Pentium N4200 processor 903798-xx1
● Intel Pentium N3710 processor, ESD 860062-xx1
● Intel Celeron N3060 processor 854944-xx1
For use in HP Notebook models (UMA graphics memory; touch screen):

number
For use in HP 250/256 G5 Notebook PC models (discrete graphics memory; non-touch screen):
● Intel Core i5-7200U processor and 2 GB of discrete graphics memory 909212-xx1
For use in HP 250/256 G5 Notebook PC models (UMA graphics memory; non-touch screen):
● Intel Pentium N4200 processor 914515-001
● Intel Celeron N3350 processor 914513-001
(7) Memory module
PC3L, 12800, 1600-MHz
For use in models with 5th generation Intel Core processors, Intel Pentium processors, and Intel Celeron
processors
● 8-GB 693374-005
● 4 GB 691740-005
● 2 GB 691739-005
PC4, 17000, 2133-MHz
For use in models with 6th and 7th generation Intel Core processors
● 8-GB 820570-005
● 4 GB 820569-005

number
● 2 GB 851379-005
(8) RTC battery 760828-001
(9) WLAN module
Intel Dual Band Wireless-AC 3165 802.11 ac 1x1 WiFi + BT 4.2 Combo 806723-005
Realtek RTL8188EE-VJ 802.11b/g/n 1x1 Wi-Fi Adapter 857334-855
Realtek RTL8723BE 802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter 855106-855
Intel Dual Band Wireless-AC 3168 802.11 ac 1x1 WiFi + BT 4.2 Combo Adapter 863934-855
Heat sink assembly (includes replacement thermal materials)
(10) For use in models with discrete graphics memory and 5th or 6th generation Intel Core processors 815238-001
For use in models with discrete graphics memory and 6th generation Intel Pentium or Celeron 816604-001
processors
(11) For use in models with UMA graphics memory and 5th or 6th generation Intel Core processors 815237-001
For use in models with UMA graphics and 6th generation Intel Pentium or Celeron processors 854954-001
For use in models with discrete graphics memory and 7th generation Intel processors 903806-001
For use in models with UMA graphics memory and 7th generation Intel processors 903807-001
(12) Power connector cable 813945-011
(13) Solid-state drive board 850946-001
(14) Solid-state drive, M.2 (not illustrated)
256 GB 865902-002
128 GB, for use in HP Notebook PC models 827560-021
128 GB, for use in HP 250/256 G5 Notebook PC models 861334-001
938801-855
256 GB, for use in HP 250/256 G5 Notebook PC models 861335-001
Solid-state drive hardware kit (not illustrated) 913932-001
(15) Hard drive connector board 817878-001
(16) Hard drive (does not include bracket, connector board, or cable)
NOTE: For HP Notebook models, the hard drive cable is available using spare part number 855003-001.
For HP 250/256 G5 models, the hard drive brackets and cable are available in the Hard Drive Hardware Kit, spare part
number 859515-001 (ETB), and 859516-001 (non-ETB).
HP Notebook PC models:
● 2-TB, 5400-rpm, hybrid 8 GB SSD, 9.5 mm 912487-855
● 1-TB, 5400-rpm, 2.5-inch (for use in India) 676423-855
HP Notebook PC and HP 250/256 G5 Notebook PC models:
● 1-TB, 5400-rpm, hybrid 8 GB SSD 731999-005
● 1-TB, 5400-rpm, 2.5-inch 778192-005

number
● 500-GB, 5400-rpm, 7-mm 778186-005
HP 250/256 G5 Notebook PC models:
● 500-GB, 7200-rpm, 7-mm 703267-005
(17) USB board (includes cable) 855010-001
(18) Optical drive board 855007-001
(19) Fan 813946-001
(20) Bottom cover
● Models with an optical drive 854999-001
813939-001
● Models without an optical drive 857281-001
813937-001
● Models with an optical drive (gray) 859513-001
● Models without an optical drive (gray) 859514-001
● Models with an optical drive (black) 906832-001
● Models without an optical drive (black) 906833-001
(21) Battery
4-cell, 41-Whr, 2.8-Ah Li-ion battery 807957-001
(22) Rubber Kit (includes rear left and right feet) 813963-001
(23) Optical drive (DVD+/-RW Double-Layer SuperMulti; includes bracket and bezel)
For use in all models 858505-001
For use in HP 250/256 G5 Notebook PC models 908491-001

Miscellaneous parts
Component Spare part number
HP Smart AC adapter (4.5 mm, non-PFC)
65-W, for use in HP Notebook PC and HP 250/256 G5 Notebook PC models 710412-001
65-W EM, for use in HP Notebook PC models 714635-850
65-W, for use in HP 250/256 G5 Notebook PC models 714657-001
45-W, for use in HP Notebook PC models 741553-850
45-W, for use in HP 250/256 G5 Notebook PC models 741727-001
Power cord (3-pin, black, 1.00-m):
For use in Australia 213356-008
For use in Brazil 438722-004
For use in the People’s Republic of China 286497-008
For use in Denmark 213353-008
For use in Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway and Sweden) 213350-009
For use in India 404827-003
For use in Israel 398063-003
For use in Italy 213352-008
For use in Japan 349756-002
For use in North America 213349-009
For use in South Africa 361240-002
For use in South Korea 267836-008
For use in Switzerland 213354-008
For use in Taiwan 393313-003
For use in Thailand 285096-006
For use in the United Kingdom and Singapore 213351-008
Rubber Kit (includes front and rear feet) 813963-001
Screw Kit 855016-001
HP Value Backpack 787244-001
HP Value Top Load Case, black 847390-001
HP Black/Red Chroma Sleeve 853427-001
HP Black/Blue Chroma Sleeve 853427-021
HP Z3600 Wireless Mouse 754913-001
HP Z3700 Glossy Black Wireless Mouse 850859-001
HP HDMI to VGA Adapter 701943-001
Miscellaneous parts 37
Display assembly subcomponents
Item Component Spare part number
(1) Display bezel (includes Mylar screw covers) 855000-001
(2) Raw display panel (39.6-cm [15.6-in])
● FHD, non-touch screen (anti glare) 798933-007
● HD, non-touch screen (anti glare) 909185-001
● HD, touch screen (BrightView) 809612-010
● HD, non-touch screen (BrightView) 847654-003
● FHD, non-touch (BrightView) 842463-006
For use in HP 250/256 G5 Notebook PC models:
● FHD 864124-001
● HD 864125-001
(3) Hinges (left and right) 855006-001
(4) Display cable (includes display panel cable and webcam/microphone cable)

Non-touch screen 813943-001
Touch screen 813944-001
(5) Webcam/microphone module
● HD 709372-030
● VGA 766523-019
● HD 861336-001
● VGA 861337-001
(6) Antenna (includes wireless antenna cable and transceiver)
Single 854985-001
Dual 854986-001
(7) Display enclosure:
For use in Notebook PC models:
● Black models 854992-001
● Sparkling black models 913071-001
● Turbo silver models 854987-001
● Red models 854989-001
● White silver models 854988-001
● Noble blue models 854991-001
● Teal models 854990-001
● Realtree Xtra models 864542-001
● Iris purple models 901745-001
● Powder blue models 908025-001
● Soft lilac models 908026-001
● Minty green models 908027-001
● Black models 859511-001
● Silver models 905913-001
Display assembly subcomponents 39

Mass storage devices
(1) Optical drive (DVD+/-RW Double-Layer SuperMulti; includes bracket and bezel)
For use in all models 858505-001
For use in HP 250/256 G5 Notebook PC models 908491-001
(2) Solid-state drive, M.2, 128 GB
256 GB 865902-002
128 GB (for use in HP Notebook PC models) 827560-021
128 GB (for use in HP 250/256 G5 Notebook PC models) 861334-001
938801-855
256 GB (for use in HP 250/256 G5 Notebook PC models) 861335-001
Solid-state drive hardware kit (not illustrated) 913932-001
(3) Hard drive, SATA; does not include brackets, connector board, or cable):

● 2-TB, 5400-rpm, hybrid 8 GB SSD, 9.5 mm 912487-855
● 1-TB, 5400-rpm, 2.5-inch (for use in India) 676423-855
● 1-TB, 5400-rpm, hybrid 8 GB SSD 731999-005
● 1-TB, 5400-rpm, 2.5-in 778192-005
● 500-GB, 5400-rpm, 7-mm 778186-005
● 500-GB, 7200-rpm, 7-mm 703267-005
(4) Hard drive brackets (HP 250/256 G5 models) 859515-001 (ETB)
859516-001 (non-ETB)
(5) Hard drive connector board 817878-001
(6) Hard drive cable for use in HP Notebook PC models 855003-001
Mass storage devices 41

4 Removal and replacement procedures
preliminary requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
● Flat-bladed screwdriver
● Magnetic screwdriver
● Phillips P0 and P1 screwdrivers
Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying
screws) away from the work area to prevent damage.
Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care
when handling the plastic parts. Apply pressure only at the points designated in the
maintenance instructions.
Cables and connectors

CAUTION: When servicing the computer, be sure that cables are placed in their proper locations during the
reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught
or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear
easily.
Tools required 43
Drive handling
CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the
computer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is
off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.
Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure
that the optical drive tray is closed.
Handle drives on surfaces covered with at least one inch of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag.
Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”
Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine
the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many
cases, ESD contains enough power to alter device parameters or melt silicon junctions.
A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, then degrade in the internal layers, reducing its life
expectancy.
CAUTION: To prevent damage to the computer when you are removing or installing internal components,
observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described in this
section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity affects the electrostatic voltage levels generated by
different activities.
CAUTION: A product can be degraded by as little as 700 V.
44 Chapter 4 Removal and replacement procedures preliminary requirements

Typical electrostatic voltage levels
Relative humidity
Event 10% 40% 55%
Walking across carpet 35,000 V 15,000 V 7,500 V
Walking across vinyl floor 12,000 V 5,000 V 3,000 V
Motions of bench worker 6,000 V 800 V 400 V
Removing DIPS from plastic tube 2,000 V 700 V 400 V
Removing DIPS from vinyl tray 11,500 V 4,000 V 2,000 V
Removing DIPS from Styrofoam 14,500 V 5,000 V 3,500 V
Removing bubble pack from PCB 26,500 V 20,000 V 7,000 V
Packing PCBs in foam-lined box 21,000 V 11,000 V 5,000 V
Packaging and transporting guidelines

Follow these grounding guidelines when packaging and transporting equipment:
● To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
● Place items on a grounded surface before removing items from their containers.
● Always be properly grounded when touching a component or assembly.
● Store reusable ESD-sensitive parts from assemblies in protective packaging or non-conductive foam.
● Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.
Workstation guidelines
Follow these grounding workstation guidelines:

● Cover the workstation with approved static-shielding material.
● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and
equipment.
● Use conductive field service tools, such as cutters, screwdrivers, and vacuums.
● When fixtures must directly contact dissipative surfaces, use fixtures made only of static-safe materials.
● Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids
and Styrofoam.
● Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.
● Avoid contact with pins, leads, or circuitry.
● Turn off power and input signals before inserting or removing connectors or test equipment.
Grounding guidelines 45
Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
● When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a
minimum of one megohm ±10% resistance in the ground cords. To provide proper ground, wear a strap
snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips
to connect a wrist strap.
● When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps) can be
used at standing workstations and are compatible with most types of shoes or boots. On conductive
floors or dissipative floor mats, use foot straps on both feet with a minimum of one megohm resistance
between the operator and ground. To be effective, the conductive must be worn in contact with the skin.
The following grounding equipment is recommended to prevent electrostatic damage:
● Antistatic tape
● Antistatic smocks, aprons, and sleeve protectors
● Conductive bins and other assembly or soldering aids
● Nonconductive foam
● Conductive tabletop workstations with ground cords of one megohm resistance
● Static-dissipative tables or floor mats with hard ties to the ground
● Field service kits
● Static awareness labels
● Material-handling packages
● Nonconductive plastic bags, tubes, or boxes
● Metal tote boxes
● Electrostatic voltage levels and protective materials
The following table lists the shielding protection provided by antistatic bags and floor mats.
Material Use Voltage protection level
Antistatic plastics Bags 1,500 V
Carbon-loaded plastic Floor mats 7,500 V
Metallized laminate Floor mats 5,000 V
46 Chapter 4 Removal and replacement procedures preliminary requirements

5 Removal and replacement procedures for
Customer Self-Repair parts
CAUTION: The Customer Self-Repair program is not available in all locations. Installing a part not supported
by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer
Self-Repair is supported in your location.
Component replacement procedures

NOTE: Please read and follow the procedures described here to access and replace Customer Self-Repair
parts successfully.
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See Labels on page 30 for details.
This chapter provides removal and replacement procedures for Customer Self-Repair parts.
There are as many as 3 screws that must be removed, replaced, or loosened when servicing Customer Self-
Repair parts. Make special note of each screw size and location during removal and replacement.
Component replacement procedures 47

Battery
Description Spare part number
Before disassembling the computer, follow these steps:

1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet and then
unplugging the AC adapter from the computer.
To remove the battery:
1. Position the computer upside down on a flat surface.
2. Slide the battery lock latch (1) to unlock the battery, and then slide the battery release latch (2) to
release the battery.
NOTE: The battery release latch automatically returns to its original position.
3. Remove the battery (3) from the computer.
48 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

Optical drive
NOTE: Optical drive spare part kits include bracket and bezel.
DVD+/-RW Double-Layer SuperMulti Drive for use in all models 858505-001
DVD+/-RW Double-Layer SuperMulti Drive for use in HP 250/256 G5 Notebook PC models 908491-001
Before removing the optical drive, follow these steps:

4. Remove the battery (see Battery on page 48).
To remove the optical drive:
1. Remove the Phillips PM2.5×8.0 screw (1) that secures the optical drive to the computer.
2. Remove the optical drive (2) by sliding it out of the optical drive bay.

3. If it is necessary to replace the bracket on the rear of the optical drive, remove the two Phillips
PM2.0×2.5 screws (1) that secure the bracket to the drive, and then remove the bracket (2).
Reverse this procedure to reassemble and install the optical drive.
50 Chapter 5 Removal and replacement procedures for Customer Self-Repair parts

6 Removal and replacement procedures for
Authorized Service Provider parts
CAUTION: Components described in this chapter should only be accessed by an authorized service provider.
Accessing these parts can damage the computer or void the warranty.
Component replacement procedures

NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See Labels on page 30 for details.
This chapter provides removal and replacement procedures for Authorized Service Provider only parts.
There are as many as 54 screws that must be removed, replaced, or loosened when servicing Authorized
Service Provider only parts. Make special note of each screw size and location during removal and
replacement.

Bottom cover
Bottom cover for use on HP Notebook models with an optical drive 854999-001
813939-001
Bottom cover for use on HP Notebook models without an optical drive 857281-001
813937-001
Bottom cover for use on HP 250/256 G5 Notebook PC models with an optical drive (gray) 859513-001
Bottom cover for use on HP 250/256 G5 Notebook PC models without an optical drive (gray) 859514-001
Bottom cover for use on HP 250/256 G5 Notebook PC models with an optical drive (black) 906832-001
Bottom cover for use on HP 250/256 G5 Notebook PC models without an optical drive (black) 906833-001
Before removing the bottom cover, follow these steps:

5. Remove the optical drive (see Optical drive on page 49), if installed.
To remove the bottom cover:
1. Position the computer upside down with the front toward you.
2. Remove the two rubber bumpers from rear of the bottom of the computer (1)
52 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
3. Remove the 11 Phillips PM2.5×8.0 screws (2) that secure the bottom cover to the computer.
4. Start prying at the front of the computer and work around to the back to separate the bottom cover
from computer.
5. Remove the bottom cover.
Reverse this procedure to install the bottom cover.

WLAN module
Intel Dual Band Wireless-AC 3165 802.11 ac 1x1 WiFi + BT 4.2 Combo 806723-005
Realtek RTL8188EE-VJ 802.11b/g/n 1x1 Wi-Fi Adapter 857334-855
Realtek RTL8723BE 802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter 855106-855
Intel Dual Band Wireless-AC 3168 802.11 ac 1x1 WiFi + BT 4.2 Combo Adapter 863934-855
CAUTION: To prevent an unresponsive system, replace the wireless module only with a wireless module
authorized for use in the computer by the governmental agency that regulates wireless devices in your
country or region. If you replace the module and then receive a warning message, remove the module to
restore device functionality, and then contact support.
Before removing the WLAN module, follow these steps:

6. Remove the bottom cover (see Bottom cover on page 52).
To remove the WLAN module:
1. Disconnect the WLAN antenna cable (1) from the terminal on the WLAN module.
NOTE: The #1 WLAN antenna cable is connected to the WLAN module Main terminal.
2. Remove the Phillips PM2.0×3.0 screw (2) that secures the WLAN module to the system board. (The
WLAN module tilts up.)
3. Remove the WLAN module by pulling the module away from the slot at an angle (3).
NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective
sleeves must be installed on the antenna connectors, as shown in the following illustration.
Reverse this procedure to install the WLAN module.

Memory module
Memory module (PC3L, 12800, 1600-MHz)
For use in models with 5th generation Intel Core processors, Intel Pentium processors, and Intel Celeron
processors:
8-GB 693374-005
4-GB 691740-005
2-GB 691739-005
Memory module (PC4, 17000, 2133-MHz)
For use in models with 6th and 7th generation Intel Core processors:
8-GB 820570-005
4-GB 820569-005
2-GB 851379-005
Before removing a memory module, follow these steps:

To remove a memory module:
1. Spread the retaining tabs (1) on each side of the memory module slot to release the memory module.
(The memory module tilts up.)
2. Remove the memory module (2) by pulling it away from the slot at an angle.
Reverse this procedure to install a memory module.

Optical drive board
Optical drive board (includes cable) 855007-001
Before removing the optical drive board, follow these steps:

To remove the optical drive board:
1. Disconnect the cable from the system board (1).
2. Remove the Phillips PM2.0×2.4 screw (2) that secures the optical drive board to the computer.
3. Rotate the connector side of the board upward, and then pull the board and cable up and out of the
computer (3).
Reverse this procedure to install the optical drive board and cable.
Speakers
Speakers (includes left and right speakers and cable) 813965-001
Before removing the speakers, follow these steps:

To remove the speakers:
1. Disconnect the speaker cable from the system board (1).
2. Remove the cable from the routing path (2), and then lift up and remove the speakers from the
computer (3).
NOTE: The speakers are not secured with screws. Note the rubber gaskets (4) that help secure the
speakers to the computer. When installing the speakers, make sure the gaskets are installed correctly.
Reverse this procedure to install the speakers.

Hard drive
NOTE: The hard drive spare part kit does not include the hard drive bracket, cable, or connector board.
Hard drive for use in HP Notebook PC models:
2-TB, 5400-rpm, hybrid 8 GB SSD, 9.5 mm 912487-855
1-TB, 5400-rpm, 2.5-inch (for use in India) 676423-855
Hard drive for use in HP Notebook PC and HP 250/256 G5 Notebook PC models:
1-TB, 5400-rpm, hybrid 8 GB SSD 731999-005
1-TB, 5400-rpm, 2.5-in 778192-005
500-GB, 5400-rpm, 7-mm 778186-005
Hard drive for use in HP 250/256 G5 Notebook PC models:
500-GB, 7200-rpm, 7-mm 703267-005
Hard drive connector board 817878-001
Hard drive cable for use in HP Notebook PC models 855003-001
Hard Drive Hardware Kit (ETB) for use in HP 250/256 G5 models 859515-001
Hard Drive Hardware Kit (non-ETB) for use in HP 250/256 G5 models 859516-001
Before removing the hard drive, follow these steps:

To remove the hard drive:
1. Disconnect the hard drive cable from the system board (1).
2. Remove the three Phillips PM2.0×3.0 screws (2) that secure the hard drive assembly to the computer.
3. Lift the hard drive assembly from the computer (3).
4. To remove the hard drive connector board, pull the connector away from the drive to remove it (1).
5. To remove the hard drive cable from the connector board, disconnect the cable from the connector on
the board and remove it (2).
6. To remove the hard drive brackets, remove the two Phillips PM3.0×3.0 screws (1) that secure each
bracket to the hard drive.

7. Remove the hard drive brackets from the hard drive (2).
Reverse this procedure to reassemble and install the hard drive.
RTC battery
RTC battery 760828-001
Before removing the RTC battery, follow these steps:

To remove the RTC battery:
▲ Using a thin tool or screwdriver, disengage the battery from the socket (1), and then remove the battery
(2).
Reverse this procedure to install the RTC battery.

USB board
USB board (includes cable) 855010-001
Before removing the USB board, follow these steps:

7. Remove the hard drive, hard drive cable, and hard drive board (see Hard drive on page 60).
To remove the USB board:
1. Disconnect the USB board cable from the system board (1) and lift the cable to disengage the adhesive
that secures it to the computer..
2. Remove the Phillips PM2.0×3.0 screw (2) that secures the USB board to the computer.
3. Remove the USB board and cable (3).
Reverse this procedure to install the USB board.
Solid-state drive (SSD)
Solid-state drive, 256-GB, M.2 865902-002
Solid-state drive, 128-GB, M.2, for use in HP Notebook PC models 827560-021
Solid-state drive, 128-GB, M.2, for use in HP 250/256 G5 Notebook PC models 861334-001
938801-855
Solid-state drive, 256-GB, M.2, for use in HP 250/256 G5 Notebook PC models 861335-001
Solid-state drive hardware kit 913932-001
Before removing the solid-state drive, follow these steps:

Remove the solid-state drive:
1. Remove the Phillips PM2.0×2.0 screw (1) that secures the drive to the system board.
2. Remove the drive (2) by pulling it away from the connector.
NOTE: Solid-state drives are designed with notches to prevent incorrect insertion.
Reverse this procedure to reassemble and install the solid-state drive.

Solid-state drive board
Solid-state drive board (includes cable) 850946-001
Before removing the solid-state drive board, follow these steps:

To remove the solid-state drive board:
1. Disconnect the cable from the system board (1).
2. Remove the three Phillips PM2.0×3.0 screws (2) that secure the solid-state drive board and holder to the
computer.
3. Lift the board out of the computer (3).
4. Remove the solid-state drive from the holder (see Solid-state drive (SSD) on page 65).
Reverse this procedure to install the solid-state drive board and cable.
Heat sink assembly
NOTE: The heat sink assembly spare part kit includes replacement thermal materials.
Heat sink for use in models with discrete graphics memory and 5th or 6th generation Intel Core processors 815238-001
Heat sink for use in models with UMA graphics memory and 5th or 6th generation Intel Core processors 815237-001
Heat sink for use in models with discrete graphics memory and 6th generation Intel Pentium or Celeron 816604-001
processors
Heat sink for use in models with UMA graphics and 6th generation Intel Pentium or Celeron processors 854954-001
Heat sink for use in models with discrete graphics memory and 7th generation Intel processors 903806-001
Heat sink for use in models with UMA graphics memory and 7th generation Intel processors 903807-001
NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the left side of the
computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and
is designed to turn on automatically when high temperature conditions exist. These conditions are affected by
high external temperatures, system power consumption, power management/battery conservation
configurations, battery fast charging, and software requirements. Exhaust air is displaced through the
ventilation grill located on the left side of the computer.
Before removing the heat sink assembly, follow these steps:

To remove the heat sink assembly:
1. Refer to the following heat sink removal image that matches your computer.
2. Loosen the screws on the heat sink (1) that secure the heat sink assembly to the system board.

3. Remove the heat sink assembly from the system board (2).
NOTE: Heat sink appearance may vary.
Discrete graphics
UMA graphics
● Discrete graphics Thermal paste is used on the processor and associated heat sink area (1)(2), as well
as the graphics chip and associated heat sink area (3)(4).
● UMA graphics Thermal paste is used on the heat sink (1) and the processor (2).
Reverse this procedure to reassemble and install the heat sink assembly.

Fan
Fan 813946-001
NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the left side of the
computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and
is designed to turn on automatically when high temperature conditions exist. These conditions are affected by
high external temperatures, system power consumption, power management/battery conservation
configurations, battery fast charging, and software requirements. Exhaust air is displaced through the
ventilation grill located on the left side of the computer.
Before removing the fan/heat sink assembly, follow these steps:

To remove the fan:
1. Disconnect the fan cable (1) from the system board.
2. Remove the two Phillips PM2.5×6.0 screws (2) that secure the fan to the computer.
3. If necessary, lift the plastic from the top of the clip that the cable routes under, and then remove the
cable from under the clip.
4. Remove the fan from the computer (3).
Reverse this procedure to install the fan.

TouchPad button board
TouchPad button board (includes bracket and cables) 855011-001
Before removing the TouchPad button board, follow these steps:

7. Remove the memory module (see Memory module on page 56).
To remove the TouchPad button board:
1. Disconnect the shorter cable from the TouchPad (1) and the longer cable from the system board (2).
2. Remove the two Phillips PM2.0×3.0 screws (3) that secure the TouchPad button board to the computer.
3. Pull the TouchPad button board toward the bottom of the computer, and then remove the TouchPad
and cables (4).
Reverse this procedure to install the TouchPad button board and cables.
System board
NOTE: The system board spare part kit includes replacement thermal materials.
System board (includes replacement thermal materials):
All system boards use the following part numbers:
xxxxxx-001: Windows 7 or non-Windows operating systems
xxxxxx-601: Windows 10 operating system
For use in HP Notebook models (Discrete graphics memory; non-touch screen):
For use in HP Notebook models (UMA graphics memory; non-touch screen)::
● Intel Core i3-5005U processor, ESD 855825-xx1

● Intel Pentium N3710 processor, ESD 860062-xx1
For use in HP Notebook models (UMA graphics memory; touch screen)::
For use in HP 250/256 G5 Notebook PC models (discrete graphics memory; non-touch screen):
For use in HP 250/256 G5 Notebook PC models (UMA graphics memory; non-touch screen):
● Intel Pentium N4200 processor 914515-001
● Intel Celeron N3350 processor 914513-001
Before removing the system board, follow these steps:
7. Remove the WLAN module (see WLAN module on page 54).
8. Remove the memory module (see Memory module on page 56).
9. Remove the solid-state drive (see Solid-state drive (SSD) on page 65).
To remove the system board:
1. Position the computer upright, and then disconnect the following cables from the system board:
(1): Keyboard cable
(2): Optical drive connector cable
(3): Hard drive cable
(4): USB board cable
(5): TouchPad button board cable
(6): Speaker cable
(7): Fan cable
(8): Power button board cable
(9): Display cable
(10): Power connector cable

2. Remove the four Phillips PM2.5×3.0 screws (1) that secure the system board to the computer.
3. Lift the system board out of the computer (2).
Reverse this procedure to install the system board.
Display assembly
This section describes removing the display assembly and disassembling display subcomponents. You must
remove the display from the computer to disassemble display subcomponents.
Raw display panel (39.6-cm [15.6-in])
● FHD, non-touch screen (anti glare) 798933-007
● HD, non-touch screen (anti glare) 909185-001
● HD, touch screen (BrightView) 809612-010
● HD, non-touch screen (BrightView) 847654-003
● FHD, non-touch (BrightView) 842463-006
● FHD 864124-001
● HD 864125-001
Antenna (includes wireless antenna cable and transceiver)
Single 854985-001
Dual 854986-001
Display bezel 855000-001
Display cable
For use in non-touch screen models (includes display panel cable and webcam/microphone cable) 813943-001
For use in touch screen models (includes display panel cable and webcam/microphone cable) 813944-001
Display enclosure for use in HP Notebook PC models:
Black models 854992-001
Sparkling black 913071-001
Red models 854989-001
White silver models 854988-001
Turbo silver models 854987-001
Noble blue models 854991-001
Teal models 854990-001
Realtree Xtra models 864542-001
Iris purple models 901745-001
Powder blue models 908025-001
Soft lilac models 908026-001
Minty green models 908027-001
Display enclosure for use in HP 250/256 G5 Notebook PC models:

Black models 859511-001
Silver models 905913-001
Hinges (left and right) 855006-001
Webcam/microphone module for use in HP Notebook PC models:
HD 709372-030
VGA 766523-019
Webcam/microphone for use in HP Notebook PC and HP 250/256 G5 Notebook PC models:
HD 861336-001
VGA 861337-001
Before removing the display assembly, follow these steps:

7. Remove the fan (see Fan on page 70).
To remove the display assembly:
1. Disconnect the wireless antennas from the WLAN module (1).
2. Disconnect the display panel cable from the system board (2).
3. Position the computer with the display open and hanging down off the side of a table.
4. Remove the four Phillips PM2.5×6.5 screws (1) (two from each hinge) and one broadhead Phillips
PM2.0×2.0 screw (2) (on the left hinge) that secures the display assembly to the computer.
5. Separate the display from the computer (3).
If it is necessary to replace any of the display assembly subcomponents:

1. To remove the display bezel:

a. Flex the inside of the top edge (1), the left and right edges (2), and the bottom edge (3) of the
display bezel until the bezel disengages from the display enclosure.
b. Remove the display bezel (4).
2. To remove the webcam/microphone module:

a. Position the display assembly with the top edge toward you.
b. Disconnect the cable (1) from the module.
c. Remove the webcam/microphone module (2). (The module is attached to the display enclosure
with double-sided tape.)
3. To remove the display panel:

a. Remove the four Phillips PM2.0×3.0 screws that secure the display panel to the enclosure.
b. Rotate the display panel onto the keyboard (1) to gain access to the display cable connection on
the back of the panel.
c. On the back of the display panel, release the adhesive strip (2) that secures the display panel cable
to the display panel, and then disconnect the cable (3).
d. Remove the display panel from the computer.
4. To remove the display hinges:

a. For each hinge, remove the two Phillips PM2.5×3.5 screws (1) and the two broadhead Phillips
PM2.5×2.5 screws (2) that secure each hinge to the display enclosure.

b. Remove the display hinges (3).
5. To remove the wireless antenna cables and transceivers, release the wireless antenna cables from the
clips built into the display enclosure (1), and then remove the cables (2).
6. To remove the display/webcam cable, remove the cable from the clips built into the display enclosure
(1), and then remove the cable from the display enclosure (2).
7. If replacing the display enclosure, be sure that the subcomponents (including the webcam/microphone
module, the antenna receivers, and all associated cables and hardware) are transferred to the new
enclosure.
8. Use the following image to determine proper cable routing for the display cable and the wireless
antennas.
(1): Display hinge
(2): Display cable routing path
(3): Antenna cable routing path
Reverse this procedure to reassemble and install the display assembly.

Power connector cable
Power connector cable 813945-011
Before removing the power connector cable, follow these steps:

7. Remove the display (see Display assembly on page 77).
To remove the power connector cable:
1. Disconnect the power connector cable from the system board (1).
2. Remove the power connector cable (2).
Reverse this procedure to install the power connector cable.
Power button board
Power button board (includes cable) 855012-001
Before removing the power button board, follow these steps:

7. Remove the display (see Display assembly on page 77).
To remove the power button board:
1. Disconnect the power button board cable from the system board (1).
2. Remove the Phillips PM2.0×3.0 screw (2) that secures the power button board to the computer.
3. If necessary, lift the cable to disengage the adhesive that secures it to computer.
4. Note the tab (3) that secures the board. Rotate the bottom of the board upward to remove the board and
cable from the computer (4).
Reverse this procedure to install the power button board and cable.

Top cover/keyboard
The top cover/keyboard spare part remains after all other spare parts have been removed.
The top cover/keyboard spare part kit includes the keyboard, keyboard cable and the keyboard backlight
cable.
In this section, the first table provides the main spare part number for the keyboard. The second table
provides the country codes.
NOTE: All top cover/keyboard spare part kits include TouchPad.
Top cover/keyboard for use in HP Notebook PC models:
Turbo silver models 855022-xx1
White silver models 855023-xx1
Red models 855024-xx1
Teal models 855025-xx1
Noble blue models 855026-xx1
Realtree Xtra models 864544-xx1
Iris purple models 901746-xx1
Powder blue models 908028-xx1
Soft lilac models 908029-xx1
Minty green models 908030-xx1
Sparkling black models 913072-xx1
Top cover/keyboard for use in HP Notebook PC and HP 250/256 G5 Notebook PC models:
Black models 855027-xx1
Silver models 905891-xx1
Top cover/keyboard for use in HP 250/256 G5 Notebook PC models:
Black models for use in Canada 902973-DB1
For use in country Spare For use in country Spare For use in country Spare
or region part or region part or region part
number number number
Belgium -A41 Hungary -211 Saudi Arabia -171
Bulgaria -261 India -002 Slovenia -BA1
Canada -DB1 Japan -291 South Korea -AD1
Czech Republic -FL1 The Netherlands -B31 Spain -071

and Slovakia
Denmark, Finland, and -DH1 Portugal -131 Switzerland -BG1

Norway
For use in country Spare For use in country Spare For use in country Spare
or region part or region part or region part
number number number
France -051 Romania -271 United Kingdom -031
Germany -041 Russia -251 United States -001
Greece -151

7 Using Setup Utility (BIOS) in Windows 7
Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS)
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.
Starting Setup Utility (BIOS)

▲ To start Setup Utility (BIOS), turn on or restart the computer, quickly press esc, and then press f10.
NOTE: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer from
operating properly.
Updating the BIOS

Updated versions of Setup Utility (BIOS) may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.
Some download packages contain a file named Readme.txt, which contains information regarding installing
and troubleshooting the file.
Determining the BIOS version

To decide whether you need to update Setup Utility (BIOS), first determine the BIOS version on your computer.
BIOS version information (also known as ROM date and System BIOS) can be accessed by pressing fn+esc (if
you are already in Windows) or by using Setup Utility (BIOS).
To use Setup Utility (BIOS):
1. Start Setup Utility (BIOS).
2. Use the arrow keys to select Main, and then make note of your current BIOS version.
3. To exit Setup Utility (BIOS) without saving your changes, use the tab key and the arrow keys to select
Exit > Exit Discarding Changes, and then press enter.
To check for later BIOS versions, see Downloading a BIOS update on page 89.
Downloading a BIOS update

CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:
Do not disconnect power from the computer by unplugging the power cord from the AC outlet.
Do not shut down the computer or initiate Sleep or Hibernation.
Do not insert, remove, connect, or disconnect any device, cable, or cord.
Starting Setup Utility (BIOS) 89

1. Select Start, type hp support assistant, and then select the HP Support Assistant program.
2. Follow the on-screen instructions to identify your computer and access the BIOS update you want to
download.
3. At the download area, follow these steps:
a. Identify the BIOS update that is later than the BIOS version currently installed on your computer. If
the update is more recent than your BIOS version, make a note of the date, name, or other
identifier. You may need this information to locate the update later, after it has been downloaded
to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.
NOTE: If you connect your computer to a network, consult the network administrator before installing
any software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are displayed on the screen after the download
is complete. If no instructions are displayed, follow these steps:
1. Open Windows Explorer by selecting Start > Computer.
2. Double-click your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder that contains the update.
4. Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file
from your hard drive.
90 Chapter 7 Using Setup Utility (BIOS) in Windows 7

8 Using Setup Utility (BIOS) in Windows 10
Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS)
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.
NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and you
must use the keyboard attached to your notebook.
Starting Setup Utility (BIOS)

CAUTION: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the computer
from operating properly.
▲ Turn on or restart the computer, quickly press esc, and then press f10.
Updating Setup Utility (BIOS)

Updated versions of Setup Utility (BIOS) may be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.
Some download packages contain a file named Readme.txt, which contains information regarding installing
and troubleshooting the file.
Determining the BIOS version

To decide whether you need to update Setup Utility (BIOS), first determine the BIOS version on your computer.
To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options.
● HP Support Assistant
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Click the question mark icon in the taskbar.
2. Select My PC, and then select Specifications.
● Setup Utility (BIOS)
1. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 91).
2. Select Main, select System Information, and then make note of the BIOS version.
3. Select Exit, select No, and then follow the on-screen instructions.
To check for later BIOS versions, see Downloading a BIOS update on page 92.
Starting Setup Utility (BIOS) 91

Downloading a BIOS update
CAUTION: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:
● Do not disconnect power from the computer by unplugging the power cord from the AC outlet.
● Do not shut down the computer or initiate Sleep.
● Do not insert, remove, connect, or disconnect any device, cable, or cord.
NOTE: If your computer is connected to a network, consult the network administrator before installing any
software updates, especially system BIOS updates.
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
2. Click Updates, and then click Check for updates and messages.
3. Follow the on-screen instructions.
4. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your
computer. If the update is more recent than your BIOS version, make a note of the date, name, or
other identifier. You may need this information to locate the update later, after it has been
downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.
BIOS installation procedures vary. Follow any instructions that appear on the screen after the download is
complete. If no instructions appear, follow these steps:
1. Type file in the taskbar search box, and then select File Explorer.
2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder that contains the update.
4. Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file
from your hard drive.
92 Chapter 8 Using Setup Utility (BIOS) in Windows 10

9 Backing up, restoring, and recovering in
Windows 7
Your computer includes tools provided by the operating system and HP to help you safeguard your
information and retrieve it if ever needed.
Creating backups
1. Use HP Recovery Manager to create recovery media immediately after you set up the working computer.
2. As you add hardware and software programs, create system restore points.
3. As you add photos, video, music, and other personal files, create a backup of your system and personal
information.
Creating recovery media to recover the original system

After you successfully set up the computer, you should create recovery discs or a recovery flash drive using
HP Recovery Manager. You will need these recovery discs or recovery flash drive to perform a system recovery
should the hard drive become corrupted. A system recovery reinstalls the original operating system, and then
configures the settings for the default programs.
What you need to know

● Only one set of recovery media can be created. Handle these recovery tools carefully, and keep them in a
safe place.
● HP Recovery Manager examines the computer and determines the required storage capacity for the
flash drive or the number of blank DVD discs that will be required.
Use DVD-R, DVD+R, DVD-R DL, DVD+R DL discs or a flash drive. Do not use rewriteable discs such as CD
±RW, DVD±RW, double-layer DVD±RW, and BD-RE (rewritable Blu-ray) discs; they are not compatible
with HP Recovery Manager software.
● If your computer does not include an integrated optical drive, you can use an optional external optical
drive (purchased separately) to create recovery discs, or you can obtain recovery discs for your computer
from the HP website. If you use an external optical drive, it must be connected directly to a USB port on
the computer, not to a USB port on an external device, such as a USB hub.
● Be sure that the computer is connected to AC power before you begin creating the recovery media.
● The creation process can take up to an hour or more. Do not interrupt the creation process.
● Store the recovery media in a safe location, separate from the computer.
● If necessary, you can exit the program before you have finished creating the recovery media. The next
time you open HP Recovery Manager, you will be prompted to continue the process.
Creating backups 93
Creating the recovery media
1. Select Start and type recovery in the search field. Select HP Recovery Manager from the list. Allow
the action to continue, if prompted.
2. Click Recovery Media Creation.
3. Follow the on-screen instructions to continue.
To recover, see Recovering the original system using HP Recovery Manager on page 96.
Creating system restore points

A system restore point is a snapshot of certain hard drive contents saved by Windows System Restore at a
specific time. A restore point contains information such as registry settings that Windows uses. Restoring to a
previous restore point allows you to reverse changes that have been made to the system since the restore
point was created.
Restoring to an earlier system restore point does not affect data files saved or emails created since the last
restore point, but it does affect software you may have installed.
For example, if you download a photo from a digital camera and then restore the computer to the state it was
on the previous day, the photo remains on the computer.
However, if you install photo viewing software and then restore your computer to the state it was on the
previous day, the software will be uninstalled, and you won't be able to use it.

● If you restore to a restore point and then change your mind, you can undo the restoration.
● You should create system restore points:
– Before you add or change software or hardware
– Periodically, whenever the computer is running normally
● System Restore also saves shadow copies of files that have been changed since the last restore point
was created. For more information about using shadow copies to restore, see Help and Support.
Creating a system restore point

1. Select Start > Control Panel > System and Security > System.
2. In the left pane, click System Protection.
3. Click the System Protection tab.
4. Click Create, and follow the on-screen instructions.
To restore, see Restoring to a previous system restore point on page 96.
Backing up system and personal information

Your computer stores information that is important to you, such as files, emails, and photos, and you will
want to keep that information even if you download a virus or the system stops working properly. How
completely you are able to recover your files depends on how recent your backup is. As you add new software
and data files, you should create backups on a regular basis.
94 Chapter 9 Backing up, restoring, and recovering in Windows 7

Tips for a successful backup
● Number backup discs before inserting them into the optical drive.
● Store personal files in the Documents, Music, Pictures, and Videos libraries, and back up these folders
periodically.
● Save customized settings in a window, toolbar, or menu bar by taking a screen shot of your settings. The
screen shot can be a time-saver if you have to re-enter your preferences.
To create a screen shot:
1. Display the screen you want to save.
2. Copy the screen image:
To copy only the active window, press alt+prt sc.
To copy the entire screen, press prt sc.
3. Open a word-processing document or graphics editing program, and then select Edit > Paste. The
screen image is added to the document.
4. Save and print the document.

● You can back up your information to an optional external hard drive, a flash drive, a network drive, or
discs.
● Connect the computer to AC power during backups.
● Allow enough time for the backup. Depending on files sizes, it may take more than an hour.
● Verify the amount of free space on your backup storage device before you back up.
● You should back up:
– Before adding or changing software or hardware.
– Before the computer is repaired or restored.
– On a regular schedule to be sure you have recent copies of personal information.
– After you add many files—for example, if you saved videos from a birthday party.
– Before using antivirus software to remove a malicious program.
– After adding information that is hard to replace, such as pictures, videos, music, project files, or
data records.
Creating a backup using Windows Backup and Restore

Windows allows you to back up files using Windows Backup and Restore. You can select the level you want to
back up, from individual folders to drives. The backups are compressed to save space. To back up:
1. Select Start > Control Panel > System and Security > Backup and Restore.
2. Follow the on-screen instructions to schedule and create a backup.
NOTE: Windows includes the User Account Control feature to improve the security of the computer. You may
be prompted for your permission or password for tasks such as installing software, running utilities, or
changing Windows settings. See Help and Support for more information.
To restore, see Restoring specific files using Windows Backup and Restore on page 96.
Creating backups 95
Restore and recovery
Restoring to a previous system restore point
Sometimes installing a software program causes your computer or Windows to behave unpredictably. Usually
uninstalling the software fixes the problems. If uninstalling does not fix the problems, you can restore the
computer to a previous system restore point (created at an earlier date and time).
To restore to a previous system restore point, when the computer was running correctly:
1. Select Start > Control Panel > System and Security > System.
2. In the left pane, click System Protection.
3. Click the System Protection tab.
4. Click System Restore, and follow the on-screen instructions.
Restoring specific files

If files are accidentally deleted from the hard disk and they can no longer be restored from the Recycle Bin, or
if files become corrupt, restoring specific files is useful. Restoring specific files is also useful if you ever
choose to recover the original system using HP Recovery Manager. You can only restore specific files that you
have backed up before.
Restoring specific files using Windows Backup and Restore

Windows allows you to restore files that were backed up using Windows Backup and Restore:
1. Select Start > Control Panel > System and Security > Backup and Restore.
2. Follow the on-screen instructions to restore your backup.
NOTE: Windows includes the User Account Control feature to improve the security of the computer. You may
be prompted for your permission or password for tasks such as installing software, running utilities, or
changing Windows settings. See Help and Support for more information.
Recovering the original system using HP Recovery Manager

HP Recovery Manager software allows you to repair or recover the computer to its original factory state.

● HP Recovery Manager recovers only software that was installed at the factory. For software not provided
with this computer, you must either download the software from the manufacturer's website or reinstall
the software from the disc provided by the manufacturer.
● A system recovery should be used as a final attempt to correct computer issues. If you have not already
tried restore points (see Restoring to a previous system restore point on page 96) and partial restores
(see Restoring specific files on page 96), try them before using HP Recovery Manager to recover your
system.
● A system recovery must be performed if the computer hard drive fails or if all attempts to correct any
functional computer issues fail.

● If the recovery media do not work, you can obtain recovery discs for your system from the HP website.
● The Minimized Image Recovery option is recommended for advanced users only. All hardware-related
drivers and software are re-installed, but other software applications are not. Do not interrupt the
process until it is complete, otherwise the recovery will fail.
Recovering using HP Recovery partition (select products only)

The HP Recovery partition (select products only), allows you to restore your system without the need for
recovery discs or a recovery flash drive. This type of recovery can only be used if the hard drive is still working.
To check for the presence of a recovery partition, select Start, right-click Computer then select Manage >
Disk Management. If the recovery partition is present, a Recovery drive is listed in the window.
NOTE: Recovery discs have been included if your computer did not ship with a recovery partition.
1. Access HP Recovery Manager in either of the following ways:

● Select Start and type recovery in the search field. Select HP Recovery Manager from the list.
– or –
● Turn on or restart the computer, and then press esc while the “Press the ESC key for Startup Menu”
message is displayed at the bottom of the screen. Then press f11 while the “F11 (System
Recovery)” message is displayed on the screen.
2. Click System Recovery in the HP Recovery Manager window.
Recovering using the recovery media

1. If possible, back up all personal files.
2. Insert the first recovery disc into the optical drive on your computer or an optional external optical drive,
and then restart the computer.
– or –
Insert the recovery flash drive into a USB port on your computer, and then restart the computer.
NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer
boot order. See Changing the computer boot order on page 97.
3. Press f9 at system bootup.

4. Select the optical drive or the flash drive.
Changing the computer boot order
To change the boot order for recovery discs:

1. Restart the computer.
2. Press esc while the computer is restarting, and then press f9 for boot options.
3. Select Internal CD/DVD ROM Drive from the boot options window.
To change the boot order for a recovery flash drive:
Restore and recovery 97

1. Insert the flash drive into a USB port.
2. Restart the computer.
3. Press esc while the computer is restarting, and then press f9 for boot options.
4. Select the flash drive from the boot options window.

10 Backing up, restoring, and recovering in
Windows 10
This chapter provides information about the following processes. The information in the chapter is standard
procedure for most products.
● Creating recovery media and backups
● Restoring and recovering your system
For additional information, refer to the HP support assistant app.
▲ Type support in the taskbar search box, and then select the HP Support Assistant app.
‒ or –
IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least
70% charged before you start the recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning any recovery process.
Creating recovery media and backups

The following methods of creating recovery media and backups are available on select products only. Choose
the available method according to your computer model.
● Use HP Recovery Manager to create HP Recovery media after you successfully set up the computer. This
step creates a backup of the HP Recovery partition on the computer. The backup can be used to reinstall
the original operating system in cases where the hard drive is corrupted or has been replaced. For
information on creating recovery media, see Creating HP Recovery media (select products only)
on page 99. For information on the recovery options that are available using the recovery media, see
Using Windows tools on page 100.
● Use Windows tools to create system restore points and create backups of personal information.
For more information, see Recovering using HP Recovery Manager on page 101.
NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.
Creating HP Recovery media (select products only)

If possible, check for the presence of the Recovery partition and the Windows partition. From the Start menu,
select File Explorer, and then select This PC.
● If your computer does not list the Windows partition and the Recovery partition, you can obtain recovery
media for your system from support. See the Worldwide Telephone Numbers booklet included with the
computer. You can also find contact information on the HP website. Go to http://www.hp.com/support,
select your country or region, and follow the on-screen instructions.
Creating recovery media and backups 99

You can use Windows tools to create system restore points and create backups of personal information,
see Using Windows tools on page 100.
● If your computer does list the Recovery partition and the Windows partition, you can use HP Recovery
Manager to create recovery media after you successfully set up the computer. HP Recovery media can be
used to perform system recovery if the hard drive becomes corrupted. System recovery reinstalls the
original operating system and software programs that were installed at the factory and then configures
the settings for the programs. HP Recovery media can also be used to customize the system or restore
the factory image if you replace the hard drive.
– Only one set of recovery media can be created. Handle these recovery tools carefully, and keep
them in a safe place.
– HP Recovery Manager examines the computer and determines the required storage capacity for
the media that will be required.
– To create recovery discs, your computer must have an optical drive with DVD writer capability, and
you must use only high-quality blank DVD-R, DVD+R, DVD-R DL, or DVD+R DL discs. Do not use
rewritable discs such as CD±RW, DVD±RW, double-layer DVD±RW, or BD-RE (rewritable Blu-ray)
discs; they are not compatible with HP Recovery Manager software. Or, instead, you can use a high-
quality blank USB flash drive.
– If your computer does not include an integrated optical drive with DVD writer capability, but you
would like to create DVD recovery media, you can use an external optical drive (purchased
separately) to create recovery discs. If you use an external optical drive, it must be connected
directly to a USB port on the computer; the drive cannot be connected to a USB port on an external
device, such as a USB hub. If you cannot create DVD media yourself, you can obtain recovery discs
for your computer from HP. See the Worldwide Telephone Numbers booklet included with the
computer. You can also find contact information on the HP website. Go to http://www.hp.com/
support, select your country or region, and follow the on-screen instructions.
– Be sure that the computer is connected to AC power before you begin creating the recovery media.
– The creation process can take an hour or more. Do not interrupt the creation process.
– If necessary, you can exit the program before you have finished creating all of the recovery DVDs.
HP Recovery Manager will finish burning the current DVD. The next time you start HP Recovery
Manager, you will be prompted to continue.
To create HP Recovery media:
beginning these steps.
1. Type recovery in the taskbar search box, and then select HP Recovery Manager.
2. Select Create recovery media, and then follow the on-screen instructions.
If you ever need to recover the system, see Recovering using HP Recovery Manager on page 101.
Using Windows tools

You can create recovery media, system restore points, and backups of personal information using Windows
tools.
NOTE: If storage is 32 GB or less, Microsoft System Restore is disabled by default.
For more information and steps, see the Get started app.
▲ Select the Start button, and then select the Get started app.

Restore and recovery
There are several options for recovering your system. Choose the method that best matches your situation
and level of expertise:
IMPORTANT: Not all methods are available on all products.
● Windows offers several options for restoring from backup, refreshing the computer, and resetting the
computer to its original state. For more information see the Get started app.
▲ Select the Start button, and then select the Get started app.
● If you need to correct a problem with a preinstalled application or driver, use the Reinstall drivers and/or
applications option (select products only) of HP Recovery Manager to reinstall the individual application
or driver.
▲ Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers
and/or applications, and then follow the on-screen instructions.
● If you want to recover the Windows partition to original factory content, you can choose the System
Recovery option from the HP Recovery partition (select products only) or use the HP Recovery media.
For more information, see Recovering using HP Recovery Manager on page 101. If you have not already
created recovery media, see Creating HP Recovery media (select products only) on page 99.
● On select products, if you want to recover the computer's original factory partition and content, or if you
have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more
information, see Recovering using HP Recovery Manager on page 101.
● On select products, if you want to remove the recovery partition to reclaim hard drive space, HP
Recovery Manager offers the Remove Recovery Partition option.
For more information, see Removing the HP Recovery partition (select products only) on page 103.
Recovering using HP Recovery Manager

HP Recovery Manager software allows you to recover the computer to its original factory state by using the
HP Recovery media that you either created or that you obtained from HP, or by using the HP Recovery
partition (select products only). If you have not already created recovery media, see Creating HP Recovery
media (select products only) on page 99.
What you need to know before you get started

● HP Recovery Manager recovers only software that was installed at the factory. For software not provided
with this computer, you must either download the software from the manufacturer's website or reinstall
the software from the media provided by the manufacturer.
IMPORTANT: Recovery through HP Recovery Manager should be used as a final attempt to correct
computer issues.
● HP Recovery media must be used if the computer hard drive fails. If you have not already created
recovery media, see Creating HP Recovery media (select products only) on page 99.
● To use the Factory Reset option (select products only), you must use HP Recovery media. If you have not
already created recovery media, see Creating HP Recovery media (select products only) on page 99.
● If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not
work, you can obtain recovery media for your system from support. See the Worldwide Telephone
Numbers booklet included with the computer. You can also find contact information from the HP

website. Go to http://www.hp.com/support, select your country or region, and follow the on-screen
instructions.
IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before
beginning recovery, back up any personal data you want to retain.
Using HP Recovery media, you can choose from one of the following recovery options:
NOTE: Only the options available for your computer display when you start the recovery process.
● System Recovery—Reinstalls the original operating system, and then configures the settings for the
programs that were installed at the factory.
● Factory Reset—Restores the computer to its original factory state by deleting all information from the
hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that
was installed at the factory.
The HP Recovery partition (select products only) allows System Recovery only.
Using the HP Recovery partition (select products only)

The HP Recovery partition allows you to perform a system recovery without the need for recovery discs or a
recovery USB flash drive. This type of recovery can be used only if the hard drive is still working.
To start HP Recovery Manager from the HP Recovery partition:
beginning these steps (select products only).
1. Type recovery in the taskbar search box, select Recovery Manager, and then select HP Recovery
Environment.
- or-
For computers or tablets with keyboards attached, press f11 while the computer boots, or press and
hold f11 as you press the power button.
For tablets without keyboards:
Turn on or restart the tablet, and then quickly hold down the volume down button; then select f11.
- or -
Turn on or restart the tablet, and then quickly hold down the Windows button; then select f11.
2. Select Troubleshoot from the boot options menu.
3. Select Recovery Manager, and then follow the on-screen instructions.
Using HP Recovery media to recover

You can use HP Recovery media to recover the original system. This method can be used if your system does
not have an HP Recovery partition or if the hard drive is not working properly.
1. If possible, back up all personal files.
2. Insert the HP Recovery media, and then restart the computer.
NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer
boot order. See Changing the computer boot order on page 103.

Changing the computer boot order
If your computer does not restart in HP Recovery Manager, you can change the computer boot order, which is
the order of devices listed in BIOS where the computer looks for startup information. You can change the
selection to an optical drive or a USB flash drive.
To change the boot order:
beginning these steps.
1. Insert the HP Recovery media.

2. Access BIOS:
For computers or tablets with keyboards attached:
▲ Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.
For tablets without keyboards:
▲ Turn on or restart the tablet, and then quickly hold down the volume down button; then select f9.
- or -
Turn on or restart the tablet, and then quickly hold down the Windows button; then select f9.
3. Select the optical drive or USB flash drive from which you want to boot.
Removing the HP Recovery partition (select products only)

HP Recovery Manager software allows you to remove the HP Recovery partition to free up hard drive space.
IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery
or create HP recovery media from the HP Recovery partition. So before you remove the Recovery partition,
create HP Recovery media; see Creating HP Recovery media (select products only) on page 99.
NOTE: The Remove Recovery Partition option is only available on products that support this function.
Follow these steps to remove the HP Recovery partition:

1. Type recovery in the taskbar search box, and then select HP Recovery Manager.
2. Select Remove Recovery Partition, and then follow the on-screen instructions.

11 Using HP PC Hardware Diagnostics (UEFI)
HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic
tests to determine whether the computer hardware is functioning properly. The tool runs outside the
operating system so that it can isolate hardware failures from issues that are caused by the operating system
or other software components.
When HP PC Hardware Diagnostics (UEFI) detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. This ID code can then be provided to support to help determine how to correct
the problem.
NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode and you
must use the keyboard attached.
To start HP PC Hardware Diagnostics (UEFI), follow these steps:

1. Turn on or restart the computer, and quickly press esc.
2. Press f2.
The BIOS searches three places for the diagnostic tools, in the following order:
a. Connected USB drive
NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading
HP PC Hardware Diagnostics (UEFI) to a USB device on page 105.
b. Hard drive
c. BIOS
3. When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the
on-screen instructions.
NOTE: If you need to stop a diagnostic test, press esc.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device

NOTE: The HP PC Hardware Diagnostics (UEFI) download instructions are provided in English only, and you
must use a Windows computer to download and create the HP UEFI support environment because only .exe
files are offered.
There are two options to download HP PC Hardware Diagnostics to a USB device.

Download the latest UEFI version
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. In the HP PC Hardware Diagnostics section, select the Download link, and then select Run.
Download any version of UEFI for a specific product
1. Go to http://www.hp.com/support.
2. Select Get software and drivers.
Downloading HP PC Hardware Diagnostics (UEFI) to a USB device 105

3. Enter the product name or number.
– or –
Select Identify now to let HP automatically detect your product.
4. Select your computer, and then select your operating system.
5. In the Diagnostic section, follow the on-screen instructions to select and download the UEFI version
you want.
106 Chapter 11 Using HP PC Hardware Diagnostics (UEFI)

12 Specifications
Computer specifications
Metric U.S.
Dimensions (touch models)
Depth 254.6 mm 10.02 in
Width 384.3 mm 15.13 in
Height 24.3 mm 0.96 in
Weight
1994 g 4.40 lb
3 cell battery
2040 g 4.50 lb
4 cell battery
Input power
Operating voltage and current 19.5 V dc @ 3.33 A – 65 W
19.5 V dc @ 2.31 A – 45 W
Temperature
Operating 5°C to 35°C 41°F to 95°F
Nonoperating ‑20°C to 60°C ‑4°F to 140°F
Relative humidity (noncondensing)
Operating 10% to 90%
Nonoperating 5% to 95%
Maximum altitude (unpressurized)
Operating ‑15 m to 3,048 m ‑50 ft to 10,000 ft
Nonoperating ‑15 m to 12,192 m ‑50 ft to 40,000 ft
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of
temperatures.
Computer specifications 107

39.6-cm (15.6-in) display specifications
Metric U.S.
Active diagonal size 39.6-cm 15.6-in
Resolution 1366x768 (HD)
1920x1080 (FHD)
Surface treatment BrightView
Brightness 200 nits (touch)
220 nits (non-touch)
Viewing angle SVA
Backlight WLED
Graphics adapter eDP
Thickness 3.2 mm (touch)
3.8 mm (non-touch)
Hard drive specifications, hybrid drives

1000-GB*, 8 GB NAND hybrid SSD
Dimensions
Height 5 mm
Length 100.2 mm
Width 69.9 mm
Weight 70.0 g
Form Factor 2.5 inch
NAND flash memory 8 GB
Average seek time 12 ms
Formatted capacity 1,000,204,886 MB
User sectors per drive 1.953,525,168
Disk rotational speed 5400 rpm
Operating temperature 0°C to 60°C (32°F to 140°F)
*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.
NOTE: Certain restrictions and exclusions apply. Contact technical support for details.
108 Chapter 12 Specifications

Hard drive specifications
2-TB* 1-TB* 500-GB*
Dimensions
Height 9.5 mm 9.5 mm 7.0 mm or 9.5 mm
Length 100.4 mm 100.4 mm 100.6 mm
Width 69.9 mm 69.9 mm 70.1 mm
Weight 130.0 g 107.0 g 92.0 g
Interface type SATA SATA SATA
Transfer rate
Synchronous (maximum) 300 MB/sec 300 MB/sec 300 MB/sec
Security ATA security ATA security ATA security
Seek times (typical read, including setting)
Single track 2.0 ms 2.0 ms 3 ms
Average (read/write) 12 ms 12 ms 13 ms
Maximum 22 ms 22 ms 24 ms
Logical blocks 3,907,029,168 1,953,525,168 1,048,576,000
Disk rotational speed 5400 rpm 5400 rpm 5400 rpm
Operating temperature 0°C to 60°C (32°F to 140°F)
Hard drive specifications 109

M.2 solid-state drive specifications
128-GB* 256-GB*
Dimensions
Height 1 mm 1 mm
Length 50.8 mm 50.8 mm
Width 28.9 mm 28.9 mm
Weight < 10 g < 10 g
Interface type ATA-7 ATA-7
Transfer rate
Sequential Read Up to 520 MB/s Up to 540 MB/s
Random Read Up to 60K IOPs Up to 85K IOPs
Sequential Write Up to 160 MB/s Up to 280 MB/s
Random Write Up to 34K IOPs Up to 67K IOPs
Ready time, Maximum (to not busy) 1.0 s 1.0 s
Access times
Logical 0.1 ms 0.1
Total logical sectors 250,069,680 500,118,192
Operating temperature
Operating 0° to 70°C (32°F to 158°F) 0° to 70°C (32°F to 158°F)
Non-operating -40° to 95°C (-40°F to 203°F) -55° to 90°C (-67°F to 194°F)

DVD±RW SuperMulti DL Drive specifications
Component Value
Applicable disc Read: Write:
CD-DA, CD+(E)G, CD-MIDI, CD-TEXT, CD-ROM, CD- CD-R and CD-RW

ROM XA, MIXED MODE CD, CD-I, CD-I Bridge (Photo-
CD, Video CD), Multisession CD (Photo-CD, CD- DVD+R, DVD+RW, DVD-R, DVD-RW,
EXTRA, Portfolio, CD-R, CD-RW), CD-R, CD-RW, DVD-RAM
DVD-ROM (DVD-5, DVD-9, DVD-10, DVD-18), DVD-
R, DVD-RW, DVD+R, DVD+RW, DVD-RAM
Center hole diameter 1.5 cm (0.59 in)
Disc diameter
Standard disc 12 cm (4.72 in)
Mini disc 8 cm (3.15 in)
Disc thickness 1.2 mm (0.047 in)
Track pitch 0.74 µm
Access time CD DVD
Random < 175 ms < 230 ms
Full stroke < 285 ms < 335 ms
Audio output level Line-out, 0.7 Vrms
Cache buffer 2 MB
Data transfer rate
24X CD-ROM 3,600 KB/sec
8X DVD-ROM 10,800 KB/sec
24X CD-R 3,600 KB/sec
16X CD-RW 2,400 KB/sec
8X DVD+R 10,800 KB/sec
4X DVD+RW 5,400 KB/sec
8X DVD-R 10,800 KB/sec
4X DVD-RW 5,400 KB/sec
2.4X DVD+R(9) 2,700 KB/sec
5X DVD-RAM 6,750 KB/sec
Transfer mode Multiword DMA Mode
Startup time < 15 seconds
Stop time < 6 seconds
DVD±RW SuperMulti DL Drive specifications 111

13 Statement of memory volatility
The purpose of this chapter is to provide general information regarding nonvolatile memory in HP Business
PCs. This chapter also provides general instructions for restoring nonvolatile memory that can contain
personal data after the system has been powered off and the hard drive has been removed.
HP Business PC products that use Intel®-based or AMD®-based system boards contain volatile DDR memory.
The amount of nonvolatile memory present in the system depends upon the system configuration. Intel-
based and AMD-based system boards contain nonvolatile memory subcomponents as originally shipped from
HP, assuming that no subsequent modifications have been made to the system and assuming that no
applications, features, or functionality have been added to or installed on the system.
Following system shutdown and removal of all power sources from an HP Business PC system, personal data
can remain on volatile system memory (DIMMs) for a finite period of time and will also remain in nonvolatile
memory. Use the steps below to remove personal data from the PC, including the nonvolatile memory found
in Intel-based and AMD-based system boards.
NOTE: If your tablet has a keyboard base, connect to the keyboard base before beginning steps in this
chapter.
Current BIOS steps
1. Follow steps (a) through (l) below to restore the nonvolatile memory that can contain personal data.
Restoring or reprogramming nonvolatile memory that does not store personal data is neither necessary
nor recommended.
a. Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu"
message is displayed at the bottom of the screen.
IMPORTANT: If the Main menu displays Restore Defaults instead of Apply Factory Defaults and
Exit, go to Legacy BIOS Steps on page 114.
NOTE: If the system has a BIOS administrator password, enter the password at the prompt.
b. Select Main, select Apply Factory Defaults and Exit, and then select Yes to load defaults.
The computer will reboot.
c. During the reboot, press esc while the “Press the ESC key for Startup Menu” message is displayed
at the bottom of the screen.
d. Select the Security menu, select Restore Security Settings to Factory Defaults, and then select
Yes to restore security level defaults.
e. During the reboot, press esc while the “Press the ESC key for Startup Menu” message is displayed
f. If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu.
Select System IDs, and then select Asset Tracking Number. Clear the tag, and then make the
selection to return to the prior menu.
113
g. If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities
under the Utilities menu. Select Hard Drive Utilities, select DriveLock, then uncheck the checkbox
for DriveLock password on restart. Select OK to proceed.
h. Select the Main menu, and then select Reset BIOS Security to factory default. Click Yes at the
warning message.
i. During the reboot, press esc while the “Press the ESC key for Startup Menu” message is displayed
j. Select the Main menu, select Apply Factory Defaults and Exit, select Yes to save changes and exit,
and then select Shutdown.
k. Reboot the system. If the system has a Trusted Platform Module (TPM) and/or fingerprint reader,
one or two prompts will appear—one to clear the TPM and the other to Reset Fingerprint Sensor;
press or tap F1 to accept or F2 to reject.
l. Remove all power and system batteries for at least 24 hours.
2. Complete one of the following:
● Remove and retain the storage drive.
– or –
● Clear the drive contents by using a third party utility designed to erase data from an SSD.
– or –
● Clear the contents of the drive by using the following BIOS Setup Secure Erase command option
steps:
IMPORTANT: If you clear data using Secure Erase, it cannot be recovered.
b. Select the Security menu and scroll down to the Utilities menu.
c. Select Hard Drive Tools.
d. Under Utilities, select Secure Erase, select the hard drive storing the data you want to clear, and
then follow the on-screen instructions to continue.
Legacy BIOS Steps
Use the steps for older versions of BIOS.
NOTE: If you already completed the steps in Current BIOS steps on page 113, skip this section.
1. Follow steps (a) through (i) below to restore the nonvolatile memory that can contain personal data.
Restoring or reprogramming nonvolatile memory that does not store personal data is neither necessary
nor recommended.
NOTE: If you have not already done so, access the BIOS menu.
● Turn on or restart the computer, and then press esc while the "Press the ESC key for Startup Menu"
114 Chapter 13 Statement of memory volatility

a. Select Main, select Restore Defaults, and then select Yes to load defaults.
b. Select the Security menu, select Restore Security Level Defaults, and then select Yes to restore
security level defaults.
c. If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu.
Select System IDs, and then select Asset Tracking Number. Clear the tag, and then make the
selection to return to the prior menu.
d. If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Tools
under the Utilities menu. Select Hard Drive Tools, select DriveLock, then uncheck the checkbox
for DriveLock password on restart. Select OK to proceed.
e. If an Automatic DriveLock password is set, select the Security menu, scroll down to Hard Drive
Tools under the Utilities menu. Select Hard Drive Tools, scroll down to Automatic DriveLock, then
select the desired hard drive and disable protection. At the automatic drive lock warning screen,
select Yes to continue. Repeat this procedure if more than one hard drive has an Automatic
DriveLock password.
f. Select the Main menu, and then select Reset BIOS Security to factory default. Click Yes at the
warning message.
g. Select the Main menu, select Save Changes and Exit, select Yes to save changes and exit, and then
select Shutdown.
h. Reboot the system. If the system has a Trusted Platform Module (TPM) and/or fingerprint reader,
one or two prompts will appear—one to clear the TPM and the other to Reset Fingerprint Sensor;
press or tap F1 to accept or F2 to reject.
i. Remove all power and system batteries for at least 24 hours.
2. Complete one of the following:
● Remove and retain the storage drive.
– or –
● Clear the drive contents by using a third party utility designed to erase data from an SSD.
– or –
● Clear the contents of the drive by using the following BIOS Setup Secure Erase command option
steps:
IMPORTANT: If you clear data using Secure Erase, it cannot be recovered.
d. Under Utilities, select Secure Erase, select the hard drive storing the data you want to clear, and
– or –
● Clear the contents of the drive by using the following Disk Sanitizer command steps:
IMPORTANT: If you clear data using Disk Sanitizer, it cannot be recovered.
115
NOTE: The amount of time it takes for Disk Sanitizer to run can take several hours. Plug the computer
into an AC outlet before starting.
d. Under Utilities, select Disk Sanitizer, select the hard drive storing the data you want to clear, and

Nonvolatile memory usage
Does this Does this
memory memory
store retain data What is the
Nonvolatile customer when power purpose of this How is data input into this How is this memory
Memory Type Amount (Size) data? is removed? memory? memory? write-protected?
HP Sure Start flash 2 MBytes No Yes Provides Data cannot be written to this This memory is protected
(select models protected device via the host processor. by the HP Sure Start
only) backup of The content is managed Embedded Controller.
critical System solely by the HP Sure Start
BIOS code, EC Embedded Controller.
firmware, and
critical PC
configuration
data for select
platforms that
support HP
Sure Start.
For more
information,
see Using HP
Sure Start
(select models
only)
on page 120.
Real Time Clock 256 Bytes No Yes Stores system RTC battery backed-up CMOS This memory is not write-
(RTC) battery date and time is programmed using the protected.
backed-up CMOS and noncritical Computer Setup (BIOS), or
configuration data. changing the Microsoft
memory Windows date & time.
Controller (NIC) 64 KBytes (not No Yes Stores NIC NIC EEPROM is programmed A utility is required to
EEPROM customer configuration using a utility from the NIC write data to this memory
accessible) and NIC vendor that can be run from and is available from the
firmware. DOS. NIC vendor. Writing data
to this ROM in an
inappropriate manner will
render the NIC non-
functional.
DIMM Serial 256 Bytes per No Yes Stores memory DIMM SPD is programmed by Data cannot be written to
Presence Detect memory module the memory vendor. this memory when the
(SPD) module, 128 information. module is installed in a
configuration data Bytes PC. The specific write-
programmable protection method varies
(not customer by memory vendor.
accessible)
System BIOS 4 MBytes to 5 Yes Yes Stores system System BIOS code is NOTE: Writing data to
MBytes BIOS code and programmed at the factory. this ROM in an
PC Code is updated when the inappropriate manner can
configuration system BIOS is updated. render the PC non-
data. Configuration data and functional.
settings are input using the
A utility is required for
Computer Setup (BIOS) or a
writing data to this
custom utility.
memory and is available
on the HP website; go to
http://www.hp.com/
support. Select Find your
product, and then follow
Nonvolatile memory usage 117

Does this Does this
memory memory
store retain data What is the
Nonvolatile customer when power purpose of this How is data input into this How is this memory
Memory Type Amount (Size) data? is removed? memory? memory? write-protected?
the on-screen
instructions.
Intel Management 1.5 MBytes or 5 Yes Yes Stores Management Engine Code is The Intel chipset is
Engine Firmware MBytes Management programmed at the factory. configured to enforce
(present in only Engine Code, Code is updated via Intel hardware protection to
specific ZBook and Settings, secure firmware update block all direct read/write
EliteBook models. Provisioning utility. Unique Provisioning access to this area. An
For more Data and iAMT Data can be entered at the Intel utility is required for
information, go to third-party data factory or by an updating the firmware.
http://www.hp.com/ store. administrator using the Only firmware updates
support. Select Management Engine (MEBx) digitally signed by Intel
Find your setup utility. The third party can be applied using this
product, and then data store contents can be utility.
follow the on- populated by a remote
screen management console or local
instructions.) applications that have been
registered by an
administrator to have access
to the space.
Bluetooth flash 2 Mbit No Yes Stores Bluetooth flash is A utility is required for
Bluetooth programmed at the factory. writing data to this
configuration Tools for writing data to this memory and is made
and firmware. memory are not publicly available through newer
available but can be obtained versions of the driver
from the silicon vendor. whenever the flash
requires an upgrade.
802.11 WLAN 4 Kbit to 8 Kbit No Yes Stores 802.11 WLAN EEPROM is A utility is required for
EEPROM configuration programmed at the factory. writing data to this
and calibration Tools for writing data to this memory and is typically
data. memory are not made public. not made available to the
public unless a firmware
upgrade is necessary to
address a unique issue.
Web camera 64 Kbit No Yes Stores webcam Webcam memory is A utility is required for
configuration programmed using a utility writing data to this
and firmware. from the device memory and is typically
manufacturer that can be run not made available to the
from Windows. public unless a firmware
upgrade is necessary to
address a unique issue.
Fingerprint reader 512 KByte flash Yes Yes Stores Fingerprint reader memory is Only a digitally signed
fingerprint programmed by user application can make the
templates. enrollment in HP call to write to the flash.
ProtectTools Security
Manager.

Questions and answers
1. How can the BIOS settings be restored (returned to factory settings)?
IMPORTANT: Restore defaults does not securely erase any data on your hard drive. See question and
answer 6 for steps to securely erase data.
Restore defaults does not reset the Custom Secure Boot keys. See question and answer 7 for
information about resetting the keys.
b. Select Main, and then select Restore defaults.
c. Follow the on-screen instructions.
d. Select Main, select Save Changes and Exit, and then follow the on-screen instructions.
2. What is a UEFI BIOS, and how is it different from a legacy BIOS?
The Unified Extensible Firmware Interface (UEFI) BIOS is an industry-standard software interface
between the platform firmware and an operating system (OS). It is a replacement for the older BIOS
architecture, but supports much of the legacy BIOS functionality.
Like the legacy BIOS, the UEFI BIOS provides an interface to display the system information and
configuration settings and to change the configuration of your computer before an OS is loaded. BIOS
provides a secure run-time environment that supports a Graphic User Interface (GUI). In this
environment, you can use either a pointing device (Touchscreen, TouchPad, pointing stick, or USB
mouse) or the keyboard to navigate and make menu and configuration selections. The UEFI BIOS also
contains basic system diagnostics.
The UEFI BIOS provides functionality beyond that of the legacy BIOS. In addition, the UEFI BIOS works to
initialize the computer’s hardware before loading and executing the OS; the run-time environment
allows the loading and execution of software programs from storage devices to provide more
functionality, such as advanced hardware diagnostics (with the ability to display more detailed system
information) and advanced firmware management and recovery software.
HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the
operating system. Examples of this requirement would be if you upgrade or downgrade the OS.
3. Where does the UEFI BIOS reside?
The UEFI BIOS resides on a flash memory chip. A utility is required to write to the chip.
4. What kind of configuration data is stored on the DIMM Serial Presence Detect (SPD) memory
module? How would this data be written?
The DIMM SPD memory contains information about the memory module, such as size, serial number,
data width, speed/timing, voltage, and thermal information. This information is written by the module
manufacturer and stored on an EEPROM. This EEPROM cannot be written to when the memory module is
installed in a PC. Third-party tools do exist that can write to the EEPROM when the memory module is
not installed in a PC. Various third-party tools are available to read SPD memory.
5. What is meant by “Restore the nonvolatile memory found in Intel-based system boards”?
This message relates to clearing the Real Time Clock (RTC) CMOS memory that contains PC configuration
data.
6. How can the BIOS security be reset to factory defaults and data erased?
Questions and answers 119

IMPORTANT: Resetting will result in the loss of information.
These steps will not reset Custom Secure Boot Keys. See question and answer 7 for information about
resetting the keys.
b. Select Main, and then select Reset BIOS Security to Factory Default.
c. Follow the on-screen instructions.
d. Select Main, select Save Changes and Exit, and then follow the on-screen instructions.
7. How can the Custom Secure Boot Keys be reset?
Secure Boot is a feature to ensure that only authenticated code can start on a platform. If you enabled
Secure Boot and created Custom Secure Boot Keys, simply disabling Secure Boot will not clear the keys.
You must also select to clear the Custom Secure Boot Keys. Use the same Secure Boot access procedure
you used to create the Custom Secure Boot Keys, but make the selection to clear or delete all Secure
Boot Keys.
b. Select the Security menu, select Secure Boot Configuration, and then follow the on-screen
instructions.
c. At the Secure Boot Configuration window, select Secure Boot, select Clear Secure Boot Keys, and
Using HP Sure Start (select models only)

Select computer models are configured with HP Sure Start, a technology that continuously monitors your
computer's BIOS for attacks or corruption. If the BIOS becomes corrupted or is attacked, HP Sure Start
restores the BIOS to its previously safe state, without user intervention. Those select computer models ship
with HP Sure Start configured and enabled. HP Sure Start is configured and already enabled so that most
users can use the HP Sure Start default configuration. The default configuration can be customized by
advanced users.
To access the latest documentation on HP Sure Start, go to http://www.hp.com/support. Select Find your
product, and then follow the on-screen instructions.

14 Power cord set requirements
The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120
volts ac, or from 220 to 240 volts ac.
The 3-conductor power cord set included with the computer meets the requirements for use in the country or
region where the equipment is purchased.
Power cord sets for use in other countries and regions must meet the requirements of the country or region
where the computer is used.
Requirements for all countries

The following requirements are applicable to all countries and regions:
● The length of the power cord set must be at least 1.5 m (5.0 ft) and no more than 2.0 m (6.5 ft).
● All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in
the country or region where the power cord set will be used.
● The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125
or 250 V ac, as required by the power system of each country or region.
● The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320 Standard Sheet
C13 connector for mating with the appliance inlet on the back of the computer.
Requirements for all countries 121

Requirements for specific countries and regions
Country/region Accredited agency Applicable note number
Argentina IRAM 1
Australia SAA 1
Austria OVE 1
Belgium CEBEC 1
Brazil ABNT 1
Canada CSA 2
Chile IMQ 1
Denmark DEMKO 1
Finland FIMKO 1
France UTE 1
Germany VDE 1
India ISI 1
Israel SII 1
Italy IMQ 1
Japan JIS 3
The Netherlands KEMA 1
New Zealand SANZ 1
Norway NEMKO 1
The People's Republic of China CCC 4
Saudi Arabia SASO 7
Singapore PSB 1
South Africa SABS 1
South Korea KTL 5
Sweden SEMKO 1
Switzerland SEV 1
Taiwan BSMI 6
Thailand TISI 1
The United Kingdom ASTA 1
The United States UL 2
1. The flexible cord must be Type HO5VV-F, 3-conductor, 0.75mm2 conductor size. Power cord set fittings (appliance coupler and
wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
2. The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type
with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be on
each element.
122 Chapter 14 Power cord set requirements

Country/region Accredited agency Applicable note number
3. The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese
Dentori Law. The flexible cord must be Type VCTF, 3-conductor, 0.75mm2 or 1.25mm2 conductor size. The wall plug must be a
two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V ac) configuration.
4. The flexible cord must be Type RVV, 3-conductor, 0.75mm2 conductor size. Power cord set fittings (appliance coupler and wall
plug) must bear the CCC certification mark.
5. The flexible cord must be Type H05VV-F 3X0.75mm2 conductor size. KTL logo and individual approval number must be on each
element. Corset approval number and logo must be printed on a flag label.
6. The flexible cord must be Type HVCTF 3X1.25mm2 conductor size. Power cord set fittings (appliance coupler, cable, and wall plug)
must bear the BSMI certification mark.
7. For 127 V ac, the flexible cord must be Type SVT or SJT 3 x 18 AWG, with plug NEMA 5-15P (15 A, 125 V ac), with UL and CSA or C-
UL marks. For 240 V ac, the flexible cord must be Type H05VV-F 3X0.75/1.00mm2 conductor size, with plug BS 1363/A with BSI or
ASTA marks.
Requirements for specific countries and regions 123

124 Chapter 14 Power cord set requirements
15 Recycling
When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the
battery in general household waste. Follow the local laws and regulations in your area for battery disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
125
126 Chapter 15 Recycling
Index
A chipset, product description 6, 13, E

AC adapter and battery 23 17 electrostatic discharge 44
action keys 28 components for the HP Notebook 15 equipment guidelines 46
identifying 27 computer model esc key, identifying 27
airplane mode key 28 bottom 29 Ethernet, product description 3, 8,
antenna display 21 11, 15, 19
illustrated 39 left side 23 external media cards 4, 8, 12, 15,
antennas right side 22 19
removing 82, 83 top 24
audio, product description 3, 8, 11, computer major components, F
15, 18 illustrated 31 fan
audio-out (headphone)/audio-in computer specifications 107 illustrated 36
(microphone) jack, identifying 23 connector, power 23 removing 70
connectors, service considerations fn key, identifying 27
B 43
backups 93, 99 G
battery D graphics, product description 1, 6,
illustrated 36 deleted files 10, 13, 17
removing 48 restoring 96 grounding guidelines 44
battery cover, identifying 29 display assembly guidelines
battery lock, identifying 29 illustrated 32 equipment 46
battery release latch 29 removing 77 grounding 44
BIOS display assembly subcomponents packaging 45
determining version 89, 91 illustrated 38 transporting 45
downloading an update 89, 92 removing 77 workstation 45
starting the Setup Utility 91 display bezel
updating 89, 91 illustrated 38 H
Bluetooth label 30 removing 79 hard drive
boot order display cable illustrated 35, 40
changing 97, 103 illustrated 38 precautions 44
bottom 30 removing 81 product description 3, 7, 11, 14,
bottom cover display enclosure 18
illustrated 36 illustrated 39 removing 60
removing 52 removing 83 specifications 108, 109
spare part numbers 52 display panel hard drive board
buttons illustrated 38, 77 illustrated 35
left TouchPad 24 product description 2, 6, 10, 13, hard drive brackets
optical drive eject 22 17 illustrated 41
power 26 removing 80, 81 removing 61
right TouchPad 24 display specifications 108 hard drive connector
drive light 22 removing 61
C DVD±RW SuperMulti DL Drive hard drive connector and cable
cables, service considerations 43 specifications 111 removing 61
caps lock light, identifying 25 HDMI port
identifying 23
Index 127
heat sink assembly service 30 optical drive eject button,
illustrated 35 wireless certification 30 identifying 22
removing 35, 67 WLAN 30 optical drive rear bracket
hinges latch, battery release 29 removing 50
illustrated 38 lights optical drive, identifying 22
removing 80, 81 AC adapter and battery light 23 original system recovery 96, 101
HP PC Hardware Diagnostics (UEFI) caps lock 25
using 105 drive 22 P
HP Recovery Manager 96 mute 25 packaging guidelines 45
correcting boot problems 103 power 22 plastic parts, service
starting 102 RJ-45 (network) status 23 considerations 43
HP Recovery media pointing device 4, 9, 12, 15, 19
creating 99 M ports
recovery 102 M.2 solid-state drive HDMI 23
HP Recovery partition specifications 110 product description 4, 8, 12, 15,
recovery 102 mass storage devices 19
removing 103 illustrated 40 USB 2.0 22, 23
HP Sure Start 120 precautions 44 USB 3.0 23
memory power button board
I nonvolatile 113 illustrated 32
integrated numeric keypad, volatile 113 removing 85
identifying 27 memory card reader, identifying 22 power button, identifying 26
internal card memory card, identifying 22 power connector cable
product description 4, 8, 12, 15, memory module illustrated 35
19 illustrated 34 removing 84
internal microphone, identifying 21 product description 2, 6, 10, 14, power connector, identifying 23
17 power cord
J removing 56 requirements for all countries
jacks microphone 3, 8, 11, 15, 18 121
audio-out (headphone)/audio-in minimized image recovery 102 requirements for specific
(microphone) 23 minimized image, creating 101 countries and regions 122
network 23 model name 1, 5, 10, 13, 16 set requirements 121
RJ-45 (network) 23 mute light, identifying 25 spare part numbers 37
power lights, identifying 22
K N power requirements 4, 9, 12, 16, 19
keyboard network jack, identifying 23 processor
illustrated 32 nonvolatile memory 113 product description 1, 5, 10, 13,
product description 4, 9, 12, 15, 16
19 O product description
keys operating system 5, 9, 12, 16, 20 audio 3, 8, 11, 15, 18
action 27 optical drive chipset 6, 13, 17
airplane mode 28 illustrated 36, 40 display panel 2, 6, 10, 13, 17
esc 27 precautions 44 Ethernet 3, 8, 11, 15, 19
fn 27 product description 3, 8, 11, 14, external media cards 4, 8, 12,
Windows 27 18 15, 19
removing 49 graphics 1, 6, 10, 13, 17
L specifications 111 hard drive 3, 7, 11, 14, 18
labels optical drive board internal card 4, 8, 12, 15, 19
Bluetooth 30 illustrated 36, 58 keyboard 4, 9, 12, 15, 19
regulatory 30 removing 58 memory module 2, 6, 10, 14, 17
serial number 30
128 Index
microphone 3, 8, 11, 15, 18 restoring the original system system memory, removing personal
operating system 5, 9, 12, 16, creating recovery media 93 data from volatile 113
20 RJ-45 (network) jack, identifying 23 system recovery 96, 101
optical drive 3, 8, 11, 14, 18 RJ-45 (network) status lights, system restore point
pointing device 4, 9, 12, 15, 19 identifying 23 creating 100
ports 4, 8, 12, 15, 19 RTC battery system restore point, creating 99
power requirements 4, 9, 12, 16, illustrated 35 system restore points 94
19 removing 63 creating 94
processor 1, 5, 10, 13, 16
product name 1, 5, 10, 13, 16 S T
security 5, 9, 12, 16, 20 security cable slot, identifying 22 tools required 43
serviceability 5, 9, 12, 16, 20 security, product description 5, 9, top cover/keyboard
video 3, 8, 11, 15, 18 12, 16, 20 removing 86
wireless 3, 8, 11, 15, 19 serial number 30 TouchPad
product name 1, 5, 10, 13, 16 serial number, computer 30 buttons 24
product name and number, service considerations TouchPad button board
computer 30 cables 43 removing 72
connectors 43 spare part number 32, 72
R plastic parts 43 TouchPad zone, identifying 24
recover service labels, locating 30 transporting guidelines 45
options 101 serviceability, product description traveling with the computer 30
recovering from the recovery discs 5, 9, 12, 16, 20
97 slots U
recovering the original system 96 memory card reader 22 USB 2.0 port, identifying 22, 23
recovery 96 security cable 22 USB 3.0 port, identifying 23
discs 100, 102 solid-state drive USB board
HP Recovery Manager 96, 101 illustrated 40 removing 64
media 102 removal 65 spare part number 36
starting 102 spare part number 35, 40, 65
supported discs 100 solid-state drive board V
system 101 illustrated 35, 66 vents, identifying 23
USB flash drive 102 removing 66 video, product description 3, 8, 11,
using HP Recovery media 100 speakers 15, 18
recovery discs 93 identifying 29
recovery media 93 illustrated 32 W
creating 99 removing 59 webcam
creating using HP Recovery specifications identifying 21
Manager 100 computer 107 webcam light, identifying 21
recovery partition display 108 webcam/microphone cable
removing 103 DVD±RW SuperMulti DL Drive illustrated 38
recovery, system 96 111 removing 80, 81
regulatory information hard drive 108, 109 webcam/microphone module
regulatory label 30 M.2 solid-state drive 110 illustrated 39
wireless certification labels 30 optical drive 111 removing 80
removal/replacement supported discs 93 Windows
preliminaries 43 supported discs, recovery 100 system restore point 99, 100
procedures 47, 51 system board Windows Backup and Restore
removing personal data from volatile removing 73 restoring files 96
system memory 113 spare part number 32, 73 Windows key, identifying 27
restore points 94 Windows tools
using 100
Index 129
wireless antenna
illustrated 39
wireless antennas
removing 82, 83
wireless certification label 30
wireless, product description 3, 8,
11, 15, 19
WLAN antennas, identifying 21
WLAN device 30
WLAN label 30
WLAN module
illustrated 35
removing 54
workstation guidelines 45
130 Index

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HP Notebook PC

The information contained herein is subject to

Third Edition: November 2018

Second Edition: August 2016

First Edition: April 2016

Document Part Number: 855439-003

1 Product description ....................................................................................................................................... 1

2 External component identification ................................................................................................................ 21

3 Illustrated parts catalog .............................................................................................................................. 31

4 Removal and replacement procedures preliminary requirements .................................................................... 43

7 Using Setup Utility (BIOS) in Windows 7 ......................................................................................................... 89

8 Using Setup Utility (BIOS) in Windows 10 ....................................................................................................... 91

9 Backing up, restoring, and recovering in Windows 7 ....................................................................................... 93

10 Backing up, restoring, and recovering in Windows 10 .................................................................................... 99

11 Using HP PC Hardware Diagnostics (UEFI) ................................................................................................... 105

12 Specifications .......................................................................................................................................... 107

13 Statement of memory volatility ................................................................................................................ 113

14 Power cord set requirements .................................................................................................................... 121

15 Recycling ................................................................................................................................................ 125

Index ........................................................................................................................................................... 127

HP Notebook PC; Intel 7th generation and Pentium/Celeron

Product name HP Notebook PC √ √ √ √ √

Model numbers: 15-ay100 – 15-ay199

Model numbers: 15-ay600 – 15-ay699

Model numbers: 15-bd100 – 15-bd199

Model numbers: 15-be100 – 15-be199

CTO model number: 15t-ay100

Processor 7th generation Intel® Core™ processors √ √

Intel Core i7-7500U (2.7-GHz, turbo up to 3.5 GHz, 4-

Intel Core i5-7200U (2.5-GHz, turbo up to 3.1 GHz, 3- √ √ √

Intel Core i3-7100U (2.4-GHz, 3-MB L3 cache, 2133- √ √

Intel Pentium® N4200 (1.1-GHz, turbo up to 2.5 GHz, √ √

Intel Celeron N3450 (1.1-GHz, turbo up to 2.2 GHz, 2- √

Intel Celeron N3350 (1.1-GHz, turbo up to 2.4 GHz, 2- √

Graphics Internal graphics √ √ √

Intel HD Graphics 620 (Intel Core processors)

Intel HD Graphics 505 (Intel Pentium processors) √ √

Intel HD Graphics 500 (Intel Celeron processors)

Switchable discrete graphics √

AMD Radeon™ R7 M440 R16M-M1-70 with 4096 MB

AMD Radeon R5 M430 R16M-M1-30 with 4096 MB of √

AMD Radeon R5 M430 R16M-M1-30 with 2048 MB of √

Support HD Decode, DX12, and HDMI √ √ √ √ √

Panel 39.6-cm (15.6-in), high-definition (HD), white light- √ √ √ √ √

39.6-cm (15.6-in), high-definition (HD), white light-

39.6-cm (15.6-in), full high-definition (FHD), white

39.6-cm (15.6-in), full high-definition (FHD), white √ √ √

Memory Two non-customer-accessible/upgradable memory √ √ √

DDR4-2133 dual channel support (DDR4-2400 bridge

Supports up to 16 GB of system RAM in the following

● 16384-MB total system memory (8192×2)

● 12288-MB total system memory (8192×1)

● 8192-MB total system memory (8192×1) or

● 6144-MB total system memory (4096×1)

● 4096-MB total system memory (4096×1) or

Two non-customer-accessible/upgradable memory √ √

DDR3L-1600 dual channel support

Supports up to 16 GB of system RAM in the following

● 16384-MB total system memory (8192×2)