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    Professional Development Plan Opportunity Training

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    fernan fernandez
    This document outlines a professional development plan to improve skills over 6 months. It includes 2 months of food presentation training and 4 months of customer service skills development. Networking activities include signing a 6-month advertising deal to increase visibility and 3 months of social media promotion. A meeting with staff identified a need for more constructive communication and addressing delays in service. A journal reflection notes the plan will help develop communication skills and address weaknesses identified to better serve customers.

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    Professional Development Plan Opportunity Training

    Uploaded by

    fernan fernandez
    46 views2 pages
    This document outlines a professional development plan to improve skills over 6 months. It includes 2 months of food presentation training and 4 months of customer service skills development. Networking activities include signing a 6-month advertising deal to increase visibility and 3 months of social media promotion. A meeting with staff identified a need for more constructive communication and addressing delays in service. A journal reflection notes the plan will help develop communication skills and address weaknesses identified to better serve customers.

    Original Title

    ASSESSMENT 2

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    This document outlines a professional development plan to improve skills over 6 months. It includes 2 months of food presentation training and 4 months of customer service skills development. Networking activities include signing a 6-month advertising deal to increase visibility and 3 months of social media promotion. A meeting with staff identified a need for more constructive communication and addressing delays in service. A journal reflection notes the plan will help develop communication skills and address weaknesses identified to better serve customers.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    46 views2 pages

    Professional Development Plan Opportunity Training

    Uploaded by

    fernan fernandez
    This document outlines a professional development plan to improve skills over 6 months. It includes 2 months of food presentation training and 4 months of customer service skills development. Networking activities include signing a 6-month advertising deal to increase visibility and 3 months of social media promotion. A meeting with staff identified a need for more constructive communication and addressing delays in service. A journal reflection notes the plan will help develop communication skills and address weaknesses identified to better serve customers.

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    © All Rights Reserved
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    You are on page 1of 2

    ASSESSMENT 2

    Professional Development plan

    Opportunity training

    Time frame Opportunity training Skills/ competency to be developed

    2 months Training for improving the abilities In these 2 months, effort is to be


    of food presentation. given on improving the skill
    presentation of food in order to
    enhance customer satisfaction.

    4 months The training for effective customer During this period, efforts are to be
    service made to learn communication skills
    to enhance customer service.

    Networking activities

    Time frame Networking activity Professional Advantage

    6 months Signing a deal with advertising Advertising will make the business
    company. visible so that more and more clients
    get to know about the business.

    3 months Build image on social media As lots of people use Facebook and
    Instagram, pictures of events on
    social media will increase popularity.

    Meeting notes

    To assess my performance, I met with the kitchen staff and supervisor of happy healthy dogs.
    During the meeting certain questions were asked to them to identify the key skills which have
    improved my performance at the workplace. The staff provided the information that the more
    effort needs to be made to communicate with the team in a constructive manner to lead them to
    an effective way. After meeting with the supervisor, it was identified that there is always delay in
    delivering the services on time which is affecting the demand od the services and creating
    negative image in the mind of the customer.
    Journal

    It is important to identify my current skills, personal qualities and abilities which help in building
    good relationships among the staff and the clients of the company. Assessing my own
    performance will help in identifying the weakness and the effort to improve them. During my
    meeting with the staff and supervisor, I found out that the I lacked some sort of communication
    skills. That is why, I included communication skills in the professional development plan. The
    networking activities that were needed to be taken are to go to an advertising company. I was
    finding out lately that there are not many people who are aware of Happy healthy dogs. Hence,
    the activity of advertising company and social media will prove beneficial towards making happy
    healthy dogs famous. The professional development plan has helped me in removing the
    weakness which was affecting my performance at the workplace. The plan will help in developing
    the key skills which will increase my performance and helps in serving customer in the best way.
    The duration of the plan will help in developing effective communication skills which will help in
    building good relationship with the other employees and serve the customer in better way.
    Improvement in my skills align to the company’s goals of better customer service every day. This
    improvement will make me efficient at performing my role in a positive way.

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