Assessment Resource Centre

Counsellor user guide

rics.org
ARC counsellor guide
 Contents

Contents First step

If you act as a counsellor this is also the place you
Navigating ARC 03
will review and sign off your candidate’s progress.
Profile view 05
Follow this guide on how to use the Assessment
Resource Centre.
Profile edit — personal 05

Profile edit — employment history 06

Profile edit — academic qualifications 08

Profile edit — professional qualifications 09

Messages 10

Counsellor guidance

Home 11

Submission reviews 12

Inflight candidates 13

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ARC counsellor guide
 Navigation

Navigating ARC The areas of ARC can be accessed from the homepage or
the navigation bar.

2 1 01. Profile, message and help

Click the dropdown arrow to edit your profile
details. You can also switch your ARC view (see 3
below). Click the envelope to view messages
and notifications that have been sent from RICS.
Click the question mark to access help and
download this guide.

02. Navigation bar

Hover the cursor on the navigation bar and it will
expand to show you all areas of the ARC. Click the
RICS logo to return to the homepage from any
screen.
3
03. Switch view
If you act as an assessor and a counsellor you
can switch your view to access your candidates
as a counsellor or your assessments as an
assessor.

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ARC counsellor guide
 Profile

Profile view The profile view displays information about you.

01. Your profile photo, name and honours.

02. Your contact details.

03. Your personal address.

04.
The academic qualifications, professional
qualifications and employment history you have
recorded.

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ARC counsellor guide
 Profile

Profile edit — personal You can insert and edit the following personal details:

01. Profile photo

02. Title

03. Honours

04. Personal address

05. Phone numbers

06. Email address

Any changes you make will automatically update the central

RICS database. There is no need to contact RICS with these
changes.

5
1 To amend your name you will need to contact your local RICS
office.

2
6

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ARC counsellor guide
 Profile

Profile edit — employment history You can add your employment history and edit your current
employer details.

01. Click to add a new employment entry.

02. Indicates your primary employment.

Note: Adding a new employment entry will

automatically default it to your primary
employment. You can change this by clicking the
slider.

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ARC counsellor guide
 Profile

Profile edit — employment history You can find your employer on the RICS database.

03. Enter the country and then post code or city

as prompted. Click ‘Look up’ and select your
company from the list.

Note: if your employment details are not listed

you will need to contact your local RICS office to
update them.

04. Enter your job title.

05.
Enter your telephone number (if current
employer).
3
06.
Enter your start date, and end date [if not current
employer].

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ARC counsellor guide
 Profile

Profile edit — academic qualifications

The academic qualifications we have recorded centrally will be displayed. To add a new academic qualification Enter the qualification details. Click ‘Reset’to clear your entries. Click ‘Save’ to add the qualification to your
click ‘New’. profile.

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ARC counsellor guide
 Profile

Profile edit — professional qualifications

The professional qualifications we have recorded centrally will be displayed. To add a new professional equali- Enter the qualification details. Click ‘Reset’to clear your entries. Click ‘Save’ to add the qualification to your
fication click ‘New’. profile.

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ARC counsellor guide
 Messages

Messages We will contact you through the ARC with key messages
about your candidates and assessments.

01. Total messages

The total number of messages you have received.

02. Unread messages

The total number of unread messages.

03. Title
1 2 6 The title of the message.

04. Mark as read

3 4 When you select a message it will be marked as
read.

05. Message content

Use the dropdown arrow to open and close the
message content.
5
06. Help
Access contact details for your local RICS office
and the ARC user guide.

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ARC counsellor guide
 Counsellor

Home The homepage allows you to see the progress of your

candidates and reach the key areas of your counsellor
functions.

01. Counsellor training

Access to a counsellor training module is
available if you are a new counsellor or wish to
refresh your understanding of the role.
1
02. Candidate banners
Each banner represents a candidate you are
2 3 counselling. You can view name, email, phone
number and the date of each candidate’s last
log in to ARC. Click on the banner to access more
information on a candidate.

03. Approval notifications

The icons in the banner indicate what elements
of the submission the candidate has requested
you to review: summary of experience for each
competency; case study; final submission.

4 04. Candidate progress tracker

The candidate’s progress against key elements
of the assessment journey is indicated. You can
view the competencies selected and case
study. Click on the appropriate coloured button
to access those elements.

05. Final assessment approval

When all a candidate’s elements are complete
5 (shown by green buttons) you must approve the
candidate for final assessment. Click the
‘Not Approved’ button to change the status
to ‘Approved’.

06. Counsellor declaration

Read the declaration and if satisfied click ‘Submit
approval’. The candidate will be notified and the
final assessment submission option will now be
available to the candidate.
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ARC counsellor guide
 Counsellor

Submission reviews You will receive requests to review elements of a candidate’s

submission.

01. Competencies
Each competency to review can be accessed
1 from the ‘Competencies selected’ element in the
candidate progress tracker on your homepage.
Click on a competency to access the candidate’s
summary of experience view.

3
02. Competency information
The competency description for the level
selected.
4
03. Summary of experience
The candidate’s statement to demonstrate the
required level of competence.

04. Feedback
Enter feedback for the candidate.

05. Submit feedback

If the candidate’s statement is not satisfactory
click here.

06. Approve
If the candidate’s statement is satisfactory click
here. The candidate will also receive any feedback
you have entered.

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ARC counsellor guide
 Counsellor

Inflight candidates will complete their submission

document on a Microsoft Word template. You will not be
able to access their submission in ARC. You should confirm
Inflight candidates with your candidate (outside ARC) that you are satisfied
with their submission and they are ready to proceed to
assessment. The candidate will then upload the submission
document to ARC.

The homepage allows you to see the progress of your

inflight candidates and reach the key areas of your
counsellor functions.
1

01. Counsellor training

Access to a counsellor training module is
2 available if you are a new counsellor or wish to
3
refresh your understanding of the role.

02. Candidate banners

Each banner represents a candidate you are
counselling. You can view name, email, phone
number and the date of each candidate’s last
log in to ARC. Click on the banner to access more
information on a candidate.

4 03. Approval notifications

The icons in the banner indicate which
candidates are awaiting final approval.

5
04. Candidate progress tracker
The candidate’s progress against key elements
of the assessment journey is indicated. You can
view confirmation the competencies have been
6 selected the ethics module completion.

05. Final assessment approval

When all the candidate’s elements are complete
(shown by green buttons) and you have seen
and are satisfied with the candidate’s submission,
you must approve the candidate for final
assessment. Click the ‘Not Approved’ button to
change the status to ‘Approved’.

06. Counsellor declaration

Read the declaration and if satisfied click ‘Submit
approval’. The candidate will be notified and the
final assessment submission option will now be
available to the candidate.
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ARC counsellor guide