Question 1: What Are The Inputs, Processing, and Outputs of UPS's Package Tracking System?

Question 1: What are the inputs, processing, and outputs of UPS's package tracking
system?
Inputs: The inputs are detailed information (customer information, package information), pickup,
delivery, current location, bar coded label, special software program by using the
UPS information processing system.
Processing: The all information are transmitted to a central computer, distribution centers,
logistical planning, (DIAD) program which was their drivers had been handheld delivery
information Acquisition Device, called UPS net, DIAD is collected from scan able label on
packages, and changing schedules.
Outputs: UPS served tools that able to a customer which is Cisco Systems, to incorporate UPS
functions, like tracking and price calculations, into their own internet sites. Destination (on the
way), pick-up and delivery schedule.
Question 2: What technologies are used by UPS? How are these technologies
related to UPS's business strategy?
Everything is firstly started about “ scan-able bar-coded label “. It’s the most thing that they use
their daily work. Also, customers know fully, detailed information about their shipment. Which
contains complete information about the sender, location of where it must go, and date of
shipment should have arrived. If the sender wants to urge information about the package they
will move to company’s computer and download and print it out. Before the packages picked up
information transmitted to 2 main servers Mahwah, NJ or Alpharetta, GA and send to nearest
distribution centers of its final destination. Dispatchers of those centers received the
knowledge use the special software plan the foremost efficiency delivery thanks to each
driver to think about of traffic and climate.
1. UPS drivers used their daily work activities handheld computer named Delivery information
Acquisition Device (DIAD) which may access wireless network. Drivers once he/she log in daily
routes downloaded onto their device. The DIAD automatically captures customers signatures
according pickup and delivery information. Package tracking process is then transmitted to UPS
main server and storage on that. From there information will be accessed to the worldwide. to
supply proof of delivery to customers or to retort customer questions. Process takes only 60
seconds and new information throughout DIAD to be available on the UPS’s site.
2. In 2009 UPS launched new program called Web Based Posts Sales Order Management
System (OMS) which designed to global shipping services to supply service dangerous
shipment like high-tech electronics, aerospace, medical equipment and the other company’s
critical shipment/inventory to completely responsive.
These technologies involved the company’s motto “best service and lowest rates “
They implement the “best service” strategy. DIAD helps make it work easier and quicker
for either side, customers and company staff. It saves time, collect the all information that
creates it complete. As for the corporate side, dispatchers schedule way routes, traffic/weather
conditions, and notify the drivers. in line with this information, drivers can make their work more
efficient. the corporate mainly focused on its high level of customer satisfaction. Customers can
easily attend the company’s computer and to urge complete information about the packages. All
the packages are insured. UPS approximately spend 1billion USD in an exceedingly one year
customer’s satisfaction guarantee for his or her customers while reducing cost low.
Question 3: What strategic business objectives do UPS's
information systems address?
UPS incorporates a several business objectives.
1. Scan able Bar-code: one among the MIS business strategy objective. this system's
objective is to use time more efficiently and use low proletariat in classify the packages
destination and reduce human error in classifications which will reduce the price. It
means by reducing cost they'll carry on rock bottom rate.
2. In delivering UPS uses special software that help drivers to require the
foremost efficient routes to deliver the package, plus this method considers the traffic
and atmospheric condition.
3. DIAD: Every driver has device that has information about at automatically captures
customer's signature along pickup and delivering information from UPS's central
computer. Every deliver person can access information about the package and
therefore the customer can check the package it delivered or not. Also the signature
that from the delivery are proof, sender can check it.
4. Cisco system: contains the customer can fathom their packages information more
detailed like shipping rates, determine time in transit, print labels, schedule a pickup,
and track packages. Those actions can get the engineering to the senders and it can
reduce the time losing. they'll check their tracking and value calculations and shipments
cost without the UPS site.
5. OMS: Advanced delivering system that takes packages from the warehouse of
companies and delivers their fulfillment parts of kit more quickly with in efficient routes.
Question 4: What would happen if UPS/s information systems were not available?
1. Customer/ Sender: If there were not available for information system, the
customer will decrease faster. Senders want to choose the good one which has high
proof and information system and easy to understand system.
2. Global delivering: For another countries it will be difficult to get their packages.
They will not know how is going their packages. It means no information about their
packages.
3. Saving Cost: Maybe it will be good to saving cost for the company. They do not
need enough employees and machines.
4. Time Losing: Those systems always give the information about their packages. For
the company it is the one of the advantage but if they has nothing then the company
can lose their time.
At lastly, UPS will not be successful as today!

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