SANDIP JAJU | Senior Project Manager

Email : Sandip.jaju@gmail.com
Phone : (+91) 8552822001
LinkedIn :LinkedIn Profile

Service Delivery ~ Agile Project Management ~ Program Management ~DevOps Management

Industry: Telecomm, Service Assurance, Service Fulfillment, Network Fulfillment

OBJECTIVE AND OVERVIEW

A focused, positive and result oriented individual with 15 years of experience in IT. Rich experience working in
various roles such as “Program Manager, Service Delivery Manager, Agile Project Manager & Program Executor.
Managing global cross-cultural teams and multivendor setup spread across UK/Europe, India, US.
Strong Agile Project Management / deliveries, Program Execution background with hands on experience in Process
& Quality assurance with CMMI L5 knowledge. 6+ years of extensive project and portfolio management experience
with all aspects such as people, resource, risk, delivery, stakeholder, DevOps and quality management.

PROFILE SUMMARY
▪ A result-oriented professional offering 15 years of successful career with diverse roles in:
Service Delivery Project Execution Portfolio Management with multiple projects
DevOps Manager Agile program Practitioner Quality Assurance Inspection & Testing
▪ Currently associated with Infosys as Senior Project Manager
▪ Hands on experience in management, analysis, design, development of various J2EE/.NET applications.
▪ Worked on projects in waterfall and agile methodology such as Scrum, Kanban, Scrumban etc.
▪ Built and managed projects based on DevOps, CI-CD, SFDC, JIRA, MPP.
▪ Rich experience in Telecomm domain, CRM, Service Fulfillment and Assurance delivery.
▪ Experience in identifying and fixing backend business logic driven OLTP and batch processing applications.
▪ Created CRM based system web services and also developed java frameworks etc. on the workflow related
systems.
▪ Experience in working with multiple vendors and geographically distributed teams.
▪ Extensive experience in working for OSS and BSS services touching the e-TOM Model and Agile practices.
▪ Stakeholder Management, Response for proposals, Response for Information, Client contract renewals, Client
presentations, proposing solutions to clients as per the requirement, suggestions on Infra requirements for
the solutions, POCs, estimations, delivery plan, resourcing (Identification and allocations of resources),
Implementations and Execution of service delivery plan.
▪ Acquainted with Agile methodology and proven experience in delivering projects (End to End) in Agile
environment.
▪ Facilitating Scrum calls -Sprint Planning/Sprint Review/Sprint Retro
▪ Worked on priorities with internal stakeholders/Business Analyst for Product Backlog Grooming
▪ Product Backlog Refinement, Schedule and Release planning, worked with team to remove impediments and
dependencies.
▪ Extensive experience in working on GIT, JIRA, Scrum Board and Burn Down Chart monitoring and tracking the
progress of Sprint for team members, Team Velocity, Capacity and Resource Planning (Critical Path
monitoring)
▪ Proficient in the ATDD/TDD with CI/CD project implementation for DevOps and agile delivery.
CERTIFICATIONS
▪ Certified SAFe 4 Agilist by Scaled Agile on Aug 13, 2019
▪ Certified Scrum Master(CSM) by Scrum Alliance on June 24, 2018
▪ Certified Scrum Product Owner(CSPO) by Scrum Alliance on Mar 29, 2019

SKILLSET
▪ Management : Project and Delivery Management/Team Building & Leadership/ Strategic Planning &
Execution/Risk Management/ People Management/ Requirement Analysis and Quality
Assurance/SDLCMgmt
▪ Tools : SharePoint, JIRA, Xplanner, Burnt down charts, Agile Bench, DevOps, CI-CD
▪ Source Control : GIT, Subversion, CVS, VSS
▪ CI tools : Jenkins, IntelliJ
▪ Agile Tools : X Planner, JIRA, Burnt down charts Sprint planning, Retrospective, Project Demo, Burn-
Down Charts, Scrum Boards
▪ Estimation : FP, SNAP, NESMA, SMC, Story points, planning Poker
▪ Domain : Requirement Gathering Techniques, OSS / BSS in Telecomm industry
▪ Language : Java, J2EE, SQL, Hibernate, Servlets, Struts, Jbeans, ASP,.NET
▪ Tools : TOAD, SQL Developer, OSM, Eclipse, VSS, STAR TEAM, WIKI
▪ Database : Oracle, MS SQL
▪ OS : UNIX, Linux, OEL 5.3, Windows

EXPERIENCE SUMMARY
Project: Cox Communications Optix Portfolio (Optix Consolidation, Optix Watts Integration, Optix Unify)
Client: Cox Communications Duration: Feb 2020 – Aug 2020
Role / Designation: Senior Program Manager Location: Atlanta, GA, USA
Portfolio Revenue: $4 M/year Team size: 45

Project Description: Cox Communications is the third-largest cable television provider in the United States and the
seventh-largest telephone carrier in the country. Cox Optix planned for business market consolidation at one place.
As part of this drive it is moving all its market DBs from their local servers to its prime DB. Cox Optix planned to setup
an interface with Watts environment for doing the workflow management. This interface building and integration is
done. Cox Optix Unify planned to setup an interface with Watts environment for doing the workflow management.
Responsibilities:
▪ Stakeholder management – Timely interacting with various stake holders, sponsor, business users, team
members during project execution.
▪ Maintaining key relationships with the all the stakeholders like Business, Development, Quality, Operations,
Clients etc. to derive the desired business outcome.
▪ Defining project scope and related estimations of project work items. Looking after schedule, risks, financial
and quality of delivery.
▪ Participate in the process of breaking down complex business requirements to implement sustainable
solutions that have valuable business outcome.
▪ Maintaining product backlog by creating JIRA user stories, setting appropriate priorities and tracking through
different development phases.
▪ Agile implementation with experience in TFS Process Template (Workflow) Editing, product Backlog
Refinement, Schedule and Release planning, working with team to remove impediments and dependencies
▪ Extensive experience in working on GIT, JIRA, Scrum Board and Burn Down Chart
▪ Burn down chart monitoring and tracking the progress of Sprint for team Members, Team Velocity, Capacity
and Resource Planning (Critical Path monitoring), Coordination with other teams in AON (Infra/DB) to remove
any impediments to protect deliveries
▪ Tracking key project parameters like quality, productivity, defect injection ratio & cost of quality and taking
its feedback for iterative project planning.
▪ Identifying, analyzing and either accepting or mitigating risks throughout project lifecycle

Project: Cox Communications Optix Portfolio (Optix Consolidation, Optix Watts Integration, Optix Unify)
Client: Cox Communications Duration: Jun 2020 – Feb 2020
Role / Designation: Senior Program Manager Location: Pune, India
Portfolio Revenue: $4 M/year Team size: 45

Project Description: Cox Communications is the third-largest cable television provider in the United States and the
seventh-largest telephone carrier in the country. Cox Optix planned for business market consolidation at one place.
As part of this drive it is moving all its market DBs from their local servers to its prime DB. Cox Optix planned to setup
an interface with Watts environment for doing the workflow management. This interface building and integration is
done. Cox Optix Unify planned to setup an interface with Watts environment for doing the workflow management.
Responsibilities:
▪ Project and Delivery Management/Team Building & Leadership/ Strategic Planning & Execution/Risk
Management/ People Management/ Requirement Analysis and Quality Assurance/SDLC and STLC/IT
Delivery/Defect Management
▪ Project Management- Team Foundation Server/JIRA/Scrum Board/Burn Down Chart
▪ Automation (Regression and Performance) - Initiation/ Implementation/ Execution – QTP, Selenium-
WebDriver, SOASTA
▪ Automation Project -deliveries using Selenium Webdriver/Java/TestNG/Hybrid Framework/Keyword and
Data DrivenAgile Management - Burn down chart monitoring and tracking the progress of Sprint for team
Members, Team Velocity, Capacity and Resource Planning (Critical Path monitoring), Coordination with other
teams in AON (Infra/DB) to remove any impediments to protect deliveries
▪ Tracking key project parameters like quality, productivity, defect injection ratio & cost of quality and taking
its feedback for iterative project planning.
▪ Defining project scope and related estimations of project work items. Looking after schedule, risks, financial
and quality of delivery.
▪ Participate in the process of breaking down complex business requirements to implement sustainable
solutions that have valuable business outcome.
▪ Maintaining product backlog by creating JIRA user stories, setting appropriate priorities and tracking through
different development phases.
▪ Agile implementation with experience in TFS Process Template (Workflow) Editing, product Backlog
Refinement, Schedule and Release planning, working with team to remove impediments and dependencies
▪ Identifying, analyzing and either accepting or mitigating risks throughout project lifecycle

Project: BT Workflow Mgmt (Agile Integration Broker, Bulk Utility Tool, Common Capability Manager)
Client: BT (British Telecom) Duration: Apr 2014 – Nov 2014 | Dec 2014 – May 2019
Role / Designation: Project Manager/Senior Program Manager Location: London, UK | Pune, India
Portfolio Revenue: $ 3.5M/year Team size: 50

Project Description: AIB (Agile Integration Broker) is BT's strategic order orchestration system. It is product model
driven for rapid concept to market and is developed following a fully test driven agile approach using Java and open-
source. BUT (Bulk Utility Tool) is a java based application which works at the heart of several upstream and
downstream applications in a telecom workflow. BUT performs bulk data transfer and data processing between
several applications. CCM (Common Capability Manager) is the component developed to do the input stream data
from CRM component to workflow management system.
Responsibilities:
▪ Working and presenting the Response for Proposal for Interim Term Contract to client in the UK. Finalizing
contract for these components with client procurement team.
▪ Finalizing and tracking the SLA and other contract terms for these components Reporting of monthly SLAs and
negotiating and implementing the work package with client
▪ Participate in the process of breaking down complex business requirements to implement sustainable
solutions that have valuable business outcome.
▪ Maintaining product backlog by creating JIRA user stories, setting appropriate priorities and tracking through
different development phases.
▪ Defining the process to generate metrics and reports on business data to analyze, business intelligence.
▪ Managing project team according to business needs. Based on quarterly / release wise projections, keeping
senior management in sync for possible ramp-ups and ramp downs and try to maintain steady team.
Grooming to a self-organized team. Team performance evaluation / Appraisals. Appreciating high performers
with the help of award nominations. Planning for team’s technical as well as domain excellence with the help
of skill matrix.
▪ Tracking key project parameters like quality, productivity, defect injection ratio & cost of quality and taking
its feedback for iterative project planning.
▪ Identifying, analyzing and either accepting or mitigating risks throughout project lifecycle.
▪ Keeping all business stakeholders [internal as well as external] informed about project development through
periodic standups. Involving all stakeholders in making of key decisions.
▪ changing deliverable deadlines due to factors beyond control. Cross vendor co-ordination for various project
activities like sprint backlog planning, providing end to end test support and production support.
▪ Building formal & informal client relationships at the project level by engaging them regularly, participating
in client visits to increase customer satisfaction.

Project: BT V21 (VSERVE 21)

Client: BT (British Telecom) Duration: Sep 2011 – May 2012 | Jun 2012 – Mar 2014
Role / Designation: Technology Lead Location: Ipswich, UK | Pune, India
Portfolio Revenue: $ 0.9M/year Team size: 15

Project Description: V21 is the last OSS system which does the activations on network devices. It automates all the
network configurations on network devices and pushes it to them. This system uses OSM (Order Service
Management) Oracle COTS product along with Weblogic.
Responsibilities:
▪ I led the team of 6 component designers and also produced designs myself
▪ The designs were produced in both delta and baseline format with the specific requirement and the entire
design so far.
▪ It also included creating use cases, class diagrams and sequence diagrams wherever needed in RSA.
▪ We used BT specific tool i.e. STORM for creating and tracking the requirement.
▪ The estimation technique used was FP (function point).
▪ As a lead designer, I was continuously involved in the new key strategies of application and business proposals.
▪ Stake holder management and in-life issue tracking and bringing them to closure.
▪ This role expected me to manage all the client side escalations
▪ Co-ordination between offshore and onshore teams to resolve any issues/blockers
▪ The estimation technique used was FP (function point).
Project: BT DLM 21CN (Dynamic Line Management System)
Client: BT (British Telecom) Duration: Aug 2007 – Feb 2008 | Mar 2008 – Sep 2011
Role / Designation: Technology Analyst | Technology Lead Location: Ipswich, UK | Pune, India
Portfolio Revenue: 0.8 M/year Team size: 10

Project Description: Dynamic Line Management system is a project launched by BT for its entire 21 century network;
this is BT Wholesale initiative providing copper lines to all its service providers and BT retail itself. DLM project was
responsible for managing and stabilizing the line quality for end broadband user proactively by monitoring the usage
of end user and the line behavior. It was the single repository of entire BT OSS where the speed of END Customer
was determined and stored. The Batch processing was done involving nearly 800 million transactions per day in
batch by using PL/SQL in Oracle, UNIX and Core Java 1.4. Features used involve Multithreading, Exception handling
and Collections. Also the project involves developing Oracle Stored Procedures, Functions, etc. and using JDBC.
Responsibilities:
▪ I worked as a component designer in DLM to design a solution that can read the user line data and analyses
the line behavior
▪ Also proposed some critical enhancements in design and some architectural changes which proved beneficial
as a strategic solution.
▪ Worked on UML RSA for creating class, sequence and state diagrams to produce the design for
implementation.
▪ Produced new business for project with the new strategic suggestions provided by me to enhance the project.
▪ Applying application performance enhancement designs & providing Solution Design and Implementation.
▪ I led the team of 6 during this tenure of my career
▪ I had the responsibilities for assigning and tracking the development in agile methodology with TDD approach.
▪ The responsibilities also included to estimate the work and deliver the entire deliverables on estimated time
with highest quality.
▪ I had to follow the complete change management process, daily standups, scrum calls with client, DP and PIR
meetings, cross functional reviews, quality gates etc.
▪ I have conceptualized a solution for performance improvement in batch processing by complete application
re-architecture. Designed it and then got it implemented by my team. The new solution delivered with 900%
improvement in throughput.
▪ Bagged 10 out of 7 ELF as client feedback for this. Also bagged many awards in the same,

Project: BT RAMBO (Rate Adaptive Management BOx)

Client: BT (British Telecom) Duration: Feb 2006 – Jul 2007
Role / Designation: Senior Software Engineer Location: Pune, India
Portfolio Revenue: $ 0.6 M/year Team size: 17

Project Description: RAMBo is an OSS component which was developed to manage the high speeds in the range of
2M-24M. Aiming to help the Service and Assurance sector of BT by providing BT Customers with a system that is
used to diagnose the faults in the network and provide BT personals with the possible solution to the network
problem assuring and providing end users with the best possible line speed. It was the single repository of entire BT
OSS where the speed of END Customer was determined and stored. The Platform used is UNIX and Core Java 1.4.
Features used involve Multithreading, Exception handling and Collections. Also the project involves developing
Oracle Stored Procedures, Functions, etc. and using JDBC
Responsibilities:
▪ Lead Developer Test Driven Development Approach with Agile methodology handling a development team of
5 people
▪ Developed both OLTP and batch processing programs to support the project and enhancements.
▪ Handling the queries and technical challenges faced by junior colleagues and inculcating best development
practices
▪ Ensuring delivery of the code with zero defect and architecture and performance scalability
▪ I developed the enhancement in it which gave application 80% improvement in processing in terms of time.
▪ This was very crucial for client and hence well appreciated by client.
▪ We have bagged the best ASM team award from client just to reduce the bridge tickets count from 400 to 15
in one month
▪ Proactive System maintenance for the application.
▪ Application of the ITIL norms for change request and change managements.

Project: ABHILASHA (Aspiration Tracking and Capturing System)

Client: Infosys Internal Duration: Oct 2005 – Feb 2006
Role / Designation: Software Engineer Location: Pune, India
Portfolio Revenue: NA Team size: 4

Project Description: This is internal project to capture and track the aspiration of individual employee. It used to
manage the aspirations for all the employees from the entire unit. This is a pure web based project with Oracle 10g
at the backend. JDBC connection pooling is used for the data traffic between Java and Oracle. JSP and servlets are
used with java beans for this project. Tomcat was the application server.
Responsibilities:
▪ Developed it from scratch and deployed it to launch for all the users.
▪ Designing and conceptualizing the solution and getting it signed off from HR
▪ Design an ‘End to End’ solution from the component for this work in an Agile model.
▪ Performing rapid impact analysis for providing a high level view to stake holders for the impact on the system

AWARDS AND ACHIEVEMENTS

▪ Published White paper in Infosys SetLabs in 2010 as “An Agile approach to performance Tuning”
▪ Certificate of Appreciation from BT on Migration of legacy environment to VDC.
▪ Best Manager of the quarter in unit in 2018 for applying and acquiring new business in BT
▪ Best knowledge Manager award in 2019 for running & presenting the knowledge heat map program.
▪ Growing the portfolio from 17-member team to 75-member team with multiple projects.
▪ Team excellence award for smooth deployment of releases and zero defect delivery
▪ Team excellence award for flawless execution of EoSL & VDC migration projects, BT Sports launch.
▪ Bravo award for excellent performance during finance processes
▪ Bagged Best ASM team award during ASM team lead for RAMBo from client.
▪ Received Infosys Platina team award for taking RAMBo on Mobile.

ACADEMICS
Year Board/University Course Grade
2005 Dr. Babasaheb Marathwada Ambedkar University, Aurangabad B.E. (IT) First class with Distinction
2001 Pune Board of SSC and HSC XII First class with Distinction
1999 Pune Board of SSC and HSC X First class with Distinction

PERSONAL DETAILS
Date of Birth : 21st June, 1984
Marital Status : Married
Nationality : Indian
Gender : Male