Technical Support Systems100 Week2

Teaching and Learning Activity: Suggested Solutions
Module: Technical Support System (HTSS100-1)

Week number (Date): 2 (27 February 2020)
Unit covered 2
Instructions:
To enrich your learning experience at Boston even further, and to ensure that you are
exposed to a variety of resources in this module, announcements will be posted every
week containing additional materials or activities for you to work through.
It is important to note that these activities are neither compulsory nor weighted, but
that it will be to your advantage to participate. The purpose of the activities is to help
you better understand the content of your weekly unit/s of study, and it will assist in
creating insight and deeper meaning.
Activity 2 is based on Unit 2 of the prescribed courseware for this module.
The suggested solutions for this Activity will be posted end of day next Thursday.
Please answer the following questions
1 HTSS100-1-Jan-Jun2020-TandL-Week2-Memo-CZ-V1-21022020
Question 1
What name is given to a small motherboard that is used in low-end computers and
home theatre systems that are often used with Intel Celeron or Atom processors?
A. Advanced Technology Extended (ATX)
B. Micro Advanced Technology Extended (mATX)
C. Mini Advanced Technology Extended (miniATX)
D. Mini-Information Technology eXtended (Mini-ITX)
Answer: D Chapter 2, page 70

Learning Outcome: Motherboard Types and Features
Question 2
Your friend wants to purchase a new computer. He goes to the computer shop and in
explaining to him how computers work; they mention the term “chipset” which he does
not understand. He calls you and asks if you could explain to him what this term means
in simple language. Which of the following definitions of a chipset is correct?
A. A set of Random Access Memory (RAM) modules
B. A combination of motherboards placed together
C. A set of chips on the motherboard that works closely with the processor to
collectively control the memory, buses on the motherboard, and some
peripherals
D. A set of chips that you can buy in the luxuries aisle in any grocery store
Answer: C Chapter 2, page 70

Learning Outcome: Understanding chipsets and processor sockets.
Question 3
A friend of yours is building a new computer. She bought a new motherboard and she
approaches you for advice on which processor to buy. She tells you that one of the
motherboard specifications is that it has a Coffee Lake LGA1151 socket. Which
generation of processor will you advise your friend to purchase?
A. 5th generation processor
B. 6th generation processor
C. 7th generation processor
D. 8th generation processor
Answer: D Chapter 2, page 71

Learning Outcome: Understanding chipsets and processor sockets.
Question 4
You are assembling a computer from components purchased separately. Identify the
reason why you should not touch the bottom of the processor or the pins of the socket.
A. You might shock yourself
B. You could set off a virus program which will destroy your computer software at a
later stage
C. You can leave finger oil on the gold plating of the contact surfaces. This oil can
later cause tarnishing and lead to a poor contact
D. You will hurt your fingers

Learning Outcome: Given a scenario, install and configure motherboards,
CPUs, and add-on cards.
Question 5
You are configuring your manager’s computer and she asks you to enable secure
boot. Which of the below options correctly identifies the purpose of Secure boot?
A. It is invented to securing updates on Windows and Linux machines

B. To help prevent malware from launching before the operating system and anti-
malware software are launched
C. It secures add-ons to your web browser during the programs’ booting process
D. It prevents downloads on the local machine
Answer: B Chapter 2, page 88
Learning Outcome: Using BIOS/UEFI Setup to Configure a Motherboard
Question 6
Identify from the following the correct name for a motherboard that contains two
processor sockets.
A. Double processor
B. Dual Processor
C. Multi-platform
D. Heavy duty

Learning Outcome: Given a scenario, install and configure laptop hardware and
components.
Question 7
Your friend has asked for professional advice in choosing the appropriate Central
Processing Unit (CPU) for her personal computer (PC). She explains to you that she
will only be using her computer to browse the web. As an IT technician, identify which
of the following processor will suffice for her needs:
A. Quad-Core
B. Dual-Core
C. Single-Core
D. Multi-Core
Answer: C Chapter 3, page 123-124

CPUs, and add-on cards
Question 8
When installing a heatsink one has to use thermal paste. Which of the following
correctly explains the function of thermal paste?
A. It is used to keep the Central Processing Unit lubricated
B. It is used to prevent damage to the Central Processing Unit in the event of a power
failure
C. It is used to eliminate air pockets, helping to draw heat off the processor.
D. It is used to keep the Central Processing Unit in place

Question 9
You have just installed a brand new Central Processing Unit into your motherboard
and plan to next reinstall the same cooler you had been using before. Which of the
following is a critical step to complete before reinstalling it?
A. Change the screws of the cooler into the motherboard for the sake of freshness
B. Clean off, using a dry cloth and soft cloth, the old thermal paste from the bottom of
the cooler
C. Be sure to verify that the cooler is correctly lined up with the motherboard screw
holes
D. Place the cooler on an antistatic mat before reinstalling it

Question 10
Which of the following Double Data Rate (DDR) technologies runs the fastest? Select
the correct answer below.
A. DDR
B. DDR4
C. DDR3
D. DDR2

Learning Outcome: Given a scenario, install RAM types.

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Teaching and Learning Activity: Suggested Solutions

Module: Technical Support System (HTSS100-1)

Activity 2 is based on Unit 2 of the prescribed courseware for this module.

Please answer the following questions

Answer: D Chapter 2, page 70

Answer: C Chapter 2, page 70

Answer: D Chapter 2, page 71

Answer: C Chapter 2, page 73

A. It is invented to securing updates on Windows and Linux machines

Answer: B Chapter 2, page 88

Learning Outcome: Using BIOS/UEFI Setup to Configure a Motherboard

Answer: B Chapter 3, page 119

Answer: C Chapter 3, page 123-124

Answer: C Chapter 3, page 124

Answer: B Chapter 3, page 129

Answer: B Chapter 3, page 139

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