Paul Mcconkie Resume

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Paul McConkie 2860 W. 3875 S.

West Valley City, UT 84119


Phone: (801) 598-3151  PaulMcConkie@Comcast.net

OBJECTIVE
To obtain a career position where my professional business experience, strong organizational and analytical
skills, and ability to work effectively with others can be utilized and further developed to achieve company and
personal success.

QUALIFICATIONS
Experience
 Fourteen years of office/call center experience.
Build positive customer experiences; analyze, calculate, and propose client solutions; and research
and develop new/more effective procedures.
 Three years of management/supervisory experience (up to 15 employees).
Identify, propose, forecast, staff, and manage a new department; facilitate team meetings and
brain-storming/problem solving sessions; appropriately manage conflicts; and provide positive
mentoring/performance evaluations.
 Six years of owning/operating a home remodeling business.
Budget, plan, staff, schedule, and manage assets.

Professional Skills
 Self-motivated, assertive, and can quickly learn new procedures and methods.
 Productive with or without supervision; accurately follows directions, both oral and written.
 Able to work under pressure and meet deadlines through organization and efficiency.
 Propensity for knowledge and an aptitude for training.

Interpersonal and Teamwork Skills


 Work effectively in a team with diverse groups of people, both as a leader and teammate.
 Developed and facilitated team meetings, training briefs, and skill transfer sessions.
 Professional communication skills, both oral and written.
 Quickly promoted to specialty departments (Mentor Programs, Training and Escalations).
 Dependable, honest, and personable.

Computer Skills
 Competent in Quickbooks Pro.
 Proficient in MS Office suite, including Word, Excel, Power Point, and Outlook.
 Created and maintained Excel documents to monitor progress, statistics, and inventory.
 Able to quickly learn and effectively utilize new software applications with ease.

EDUCATION
 Salt Lake Community College 2013 - Present
Pursuing Degree in Business Current GPA 3.4
Accounting Essentials Certificate May 2016 (projected)
Related Courses:
Acctg. Info. Systems (QuickBooks/Payroll) Intermediate Acctg. I
Computer Essentials (Microsoft Office) Financial Acctg. I & II
Business Computer Proficiency (Excel & Access) Managerial Acctg.
(Bus. Comp. Prof. – scheduled Spring 2016) Federal Income Tax

 Granger High School Graduated 1997


Focuses in Drafting & Accounting
Paul McConkie 2860 W. 3875 S. West Valley City, UT 84119
Phone: (801) 598-3151  PaulMcConkie@Comcast.net

EMPLOYMENT
Academy Mortgage Appraisal Management Team
1220 E. 7800 S. June 2015 to Present
Sandy, UT 84094 (801) 233-3700

Select Portfolio Servicing, Inc. Loan Servicing Representative


3902 S. State St. July 2012 to June 2015
Salt Lake City, UT 84115 (801) 594-6000

ebay Inc. Customer Service Representative


173 Election Rd. March 2011 to October 2011
Draper, UT 84020 (801) 545-1800

J L Gibson Company Field Service Lead


535 E. Center St. June 2009 to January 2011
Bountiful, UT 84010 (801) 808-2837

McConkie Homes Owner, Manager, & Operator


2860 W. 3875 S. December 2006 to March 2012
West Valley City, UT 84119 (801) 598-3151

Verizon Wireless Team Leader – Customer Service


2878 W. Corporate Parkway Blvd December 2002 to November 2008
West Valley City, UT 84120 (800) 367-5690

XO Communications Supervisor & Trainer


8871 Sandy Parkway March 2000 to June 2002
Sandy, UT 84070 (801) 983-1600

Delta Airlines Team Leader - Customer Service


Salt Lake City, UT 1999 to 2000

Amsco Windows Warehouse Inventory Manager


Salt Lake City, UT 1998 to 1999

REFERENCES
Shauna Hatfield Robin Ward Jeff Gibson
Salt Lake Community College Jordan High School J L Gibson Co.
(801) 554-4780 (801) 598-0031 (801) 808-2837

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