MCR002 T2 2020 Supp Exam

TRIMESTER 2 2020 SUPPLEMENTARY EXAMINATION
STUDENT ID
STUDENT NAME
SUBJECT NAME: Organisational Behaviour
SUBJECT CODE: MCR002
TIME ALLOWED: 2 hour
PERMITTED MATERIALS:
 This is an Open Book exam.
INSTRUCTIONS FOR STUDENTS:
 You do not require a separate answer booklet. Please type your responses in the space
provided
 Type your full name and ID at the top of this page
 This examination consists of two parts. Both parts are compulsory. Follow the instructions
given at the beginning of each part.
MCR002 Supplementary Exam T2 2020 Page 1 of 4

Part-A Analytical Questions Worth 40 marks
THREE questions are offered in this part. Select ANY TWO questions to answer. Each
of the two questions answered will be worth 20 marks. Type approximately 300 words
for each question.
Question: 1
“Resistance to change is an irrational response". Do you agree or disagree? Explain. As a
manager, how would you deal with resistance to change when you suspect employees’ fears of
job loss are well-founded? Do you believe understanding of force-field analysis can help you
more effectively implement a significant change in your own behaviour? Discuss.
[Answer here]

Question: 2
Distinguish between functional and dysfunctional conflict? Discuss the components in the
conflict process model. From your own experiences, give an example of how a conflict
proceeded through the five stages.
[Answer here]
Question: 3

John Smart is a welder with a mining company in the outback in Western Australia. He is 32,
married and expecting a baby. He has worked with the company for three years. He has been
disciplined twice for not following instructions- he always sees a better way! His base wage is
$46,700, but he usually averages about $100 per week overtime. John sometimes thinks that if
he had enough money he would start his own business making trailers for cars. On the other
hand, he knows that he is a good welder and can just cruise along with this company making
enough money to be content without working too hard!
You are John’s supervisor. You know that he is a capable person and you don’t want to lose
him. Develop some strategies to handle him. Base your answers on the concepts of motivation
and leadership.
[Answer here]

Part- B Case Study Worth 20 marks
Answer all questions given at the end of the case study. This section is worth 20
marks.
Type approximately 300 words (altogether) for this part.
Case Study
It has been a year since Bob Doreen and Nina Hilmar joined Fantastic Foods (FF), a large
consumer products company with sales of over $500 million a year. Both Bob and Nina
graduated with their diplomas in Business Administration from a TAFE college. They were hired
by FF as sales management trainees.
Bob and Nina decided to have lunch together to celebrate their first full year out of college. Their
conversations during lunch centered on their individual perceptions and experiences at FF.
Nina described herself as ‘alienated’. She was one of only three female sales management
trainees in a group of sixteen. Among the twelve product managers in the company, all were
male. Only one assistant product manager was a female. Nina said that she wished she had a
female role model whom she could look up to and try to follow. Nina also commented on a
number of recent events that bothered her. First, there was much infighting between product
managers to get company resources for their product lines. She couldn’t figure out why top
management didn’t do something to eliminate this infighting. Second, FF’s recruiters had
emphasized the company’s long-standing reputation for promoting from within. Yet during the
past twelve months, three senior marketing positions had opened up and all had been filled from
outside the company. Third, Nina felt that she had done an excellent job during her first year
with the company, but no one seemed to notice. She received a rating of 92 out of 100 from her
boss and a $200-a-month raise. Other than a two-minute interview in which her boss
complimented her on her cooperative attitude, she felt her efforts were not being appropriately
recognized.
Listening to Bob talk, Nina couldn’t believe they worked for the same company, never mind that
they were both part of the same training program. Bob thought the company was great. A
regional marketing manager, J. B. Nolen, had remembered Bob’s heroics as goalkeeper in a
local soccer team. In short, they had become friends. Bob had even become a regular part of a
Saturday golfing foursome made up of Nolen, Bob’s boss and FF’s director of public relations.
Bob was somewhat confused by the reaction to Nina’s performance evaluation. He received an
85 rating and a similar $200-a-month raise. But his boss had spent more than an hour with Bob
reviewing his evaluation, commending him on his performance and talking about the numerous
opportunities he could look forward to in the company.
As they finished lunch, Bob sensed Nina’s frustrations. She was extremely conscientious. She
seemed disheartened by what she considered inefficient management practices and the belief
that her contributions were not being recognized. Bob’s positive impressions of FF only seemed
to upset her more. It didn’t surprise Bob when Nina concluded their conversation by saying, ‘ I
don’t think there is any future for me here. I’m going to start looking for another job.’
Questions

1. Identify the main features of the 'process of perception'.
[Answer here]
2. How have Bob’s and Nina’s perceptions influenced their attitudes and behaviours?
[Answer here]
3. Are there any reasonable actions that top management could have taken to make Nina’s
first year a more positive experience?

[Answer here]
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TRIMESTER 2 2020 SUPPLEMENTARY EXAMINATION

SUBJECT NAME: Organisational Behaviour

SUBJECT CODE: MCR002

TIME ALLOWED: 2 hour

 This is an Open Book exam.

INSTRUCTIONS FOR STUDENTS:

MCR002 Supplementary Exam T2 2020 Page 1 of 4

MCR002 Supplementary Exam T2 2020 Page 2 of 7

MCR002 Supplementary Exam T2 2020 Page 3 of 7

MCR002 Supplementary Exam T2 2020 Page 4 of 7

MCR002 Supplementary Exam T2 2020 Page 5 of 7

MCR002 Supplementary Exam T2 2020 Page 6 of 7

END OF EXAM PAPER

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