H2OSentinel User Manual v1.1

H2OSentinel User
Manual
Document History
Editor Date Version

Johnathan Fairweather 06/11/2012 1.0
Johnathan Fairweather 23/01/2013 1.1
H2OSatellite: H2OSentinel User Manual
Contents
Introduction 3
Requirements 3
Download location 3
1. Installation 4
2. Configuration 9
2.1 Configure H2OSentinel for use with GTMail 9
2.2 Configure H2OSentinel for use with ‘Other’ (A third party POP3/SMTP mail service) 140
2.3. Configure H2OSentinel for Standalone use 15
3.1 Activation & Updates 15
3.1.0 Activation of H2OSentinel 154
3.2.0 Updates 16
4 User Guide 16
4.1.0 Accessing H2OSentinel 16
4.2.0 NOD32 Antivirus Menu & features (Standard Mode) 16
4.3.0 Protection Status 16
4.4.0 Computer Scan 177
4.5.0 Smart Scan 199
4.6.0 Custom Scan 20
4.7.0 Update 221
4.8.0 Setup 22
4.9.0 Advanced Mode 23
4.10.0 Tools 244
4.11.0 Log Files 255
4.12.0 Quarantine 266
4.13.0 Scheduler 277
4.14.0 SysInspector 277
4.15.0 Other Advanced Settings 288
4.16.0 Protection Status (Advanced Mode) 28
4.17.0 Watch Activity 29
4.18.0 Statistics 30
4.19.0 Help and Support 30
4.0 Running the Auto Config 31
6.0 Removing H2OSentinel 40
6.1.0 Removing H2OSentinel 40
6.2.0 Removing NOD32 Antivirus 433
7. Troubleshooting 488
8. Common Questions and Answers 53
9. Help & Support 533
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Introduction
H2OSentinel is the latest product by H2OSatellite that has been designed for you complete Anti-
Virus solution. Powered by the well known Antivirus product that is currently on the market, NOD32.
H2OSentinel provides you with the complete protection against viruses and Spyware.
H2OSentinel provided small weekly updates via email which reduces the customer’s airtime cost
whilst ensuring that your system is protected all the time.
Requirements
• Microsoft Windows XP or greater, 32 and 64 Bit Systems

• Microsoft.NET Framework 2.0
• A POP3/SMTP compatible email application (Such as GTMail)
• H2OSentinel
Please ensure that all other AVS products have been removed prior to installation.
Download location
H2OSentinel can be downloaded from the H2OSatellite website (www.h2osatellite.com) by

accessing the Support page or you can send a request to our Sales team at the address
sales@H2OSatellite.com.
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1. Installation
1.1 Once you have downloaded the H2OSentinel application from the H2OSatellite website extract
the files.
1.2 Create a folder on the desktop called H2OSentinel and extract the zip file into this folder. Within
the H2OSentinel folder you will see the following files.
1.3 Double click on the file called Setup.exe to start the H2OSentinel installation.
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1.4 Once the installation starts, the H2OSentinel install wizard will check your system to see if it has
all the required files to install the application. If Microsoft.NET Framework 2.0 is not detected on
your system, then H2OSentinel will install this update on your system.
1.5 Once Microsoft.NET 2.0 has been installed the system has all the required files, the H2OSentinel
installation will begin.
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1.6 A NOD32 splash screen may appear for a few seconds while the H2OSentinel prepares the
installation.
1.7 On the H2OSentinel welcome screen, click next to begin the installation.
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1.8 On the Ready to Install the program screen, click on the Install button.
1.9 A setup status screen will display a green bar to show the progress of the H2OSentinel
installation.
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1.10 Click on the finish button to complete the installation.
1.11 After the H2OSentinel installation has completed the configuration wizard will appear. Click
‘Next’ to continue.
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2. Configuration
H2OSentinel can be configured for use with:
1. GTMail
GTMail has been installed on the system, is used as the main email communication program and the
computer has a network connection.
Please note: GTMail must be installed on the communication PC before you install H2OSentinel.
Also please ensure that all other AVS products have been removed.
2. Other
The computer has a network connection, but another POP3/SMTP email application has been
installed.
3. Standalone
The computer has no email application and no network connection.
These different modes are how NOD32 receives the antivirus updates.
2.1 Configure H2OSentinel for use with GTMail
2.11 After the H2OSentinel installation has completed the configuration wizard will appear. If your
system has GTMail installed the option will be selected automatically. Click ‘Next’ to continue.
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2.12 H2OSentinel will automatically configure GTMail. This may take several minutes. Once
completed, Click ‘Finish’ to continue.
2.13 The installation is now completed. H2OSentinel will automatically receive updates.
2.2 Configure H2OSentinel for use with ‘Other’ (A third party POP3/SMTP mail service)
In order to receive updates to a third party POP3/SMTP mail system the email address specified
must be enabled to receive mail externally (from senders outside of your domain).
2.21 After the H2OSentinel installation has completed the configuration wizard will appear. If your
system does not have GTMail installed the option ‘Other’ will be selected automatically. Click ‘Next’
to continue.
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2.22 You will now be prompted for POP3 account details. This account will receive the NOD32
updates via email.
Settings
H2OSentinel Account The account name for H2OSentinel. This will be provided by
support@h2osatellite.com
Updates email The email address the updates will be sent to. For example:
avs@abc123.com (the designated email address must exist)
Incoming Server The IP Address or machine name of the computer running the
POP3/SMTP mail server. (If the mail server is configured on the
same system as H2OSentinel use: 127.0.0.1 or localhost
Username The username for the POP3/SMTP account
Password The password for the POP3/SMTP account
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2.23 Once the details have been entered, click the ‘Test’ button. If the details are correct, the
below window will appear:
If you do not receive the above screen, please check the account details. Click Next.
2.24 Specify the details for your SMTP server. Click Next.
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2.25 Once completed, Click ‘Finish’ to continue.
2.3 Configure H2OSentinel for Standalone use
Standalone use allows computers not connected to a network to be protected.
2.31 The following screen will appear. Click ‘Yes’ to continue.
2.32 Once completed, Click ‘Finish’ to continue.
Note: For more information on updating H2OSentinel operating in Standalone mode please see
section 5.0.
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3 Activation & Updates
3.1.0 Activation of H2OSentinel
3.1.1 After H2OSentinel has been installed, you will need to advise the H2OSatellite Support team so
that H2OSentinel Updates can be activated by sending an email to Support@h2osatellite.com.
3.1.3 As part of the auto configuration process H2OSentinel will send a status email, informing the
H2OSentinel servers of the installation
3.2.0 Updates
3.2.1 Updates are sent on a weekly basis and delivered by email. The updates are processed in the
background of the application and are not visible to the user. Once the update has been applied a
status message will be sent back to our server to advise us the update has been installed.
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4 User Guide
H2OSentinel will fully and automatically scan and protect your system from Spyware and Viruses.
It is advised that full weekly scans are preformed on your system to ensure that the system is up to
date and protected.
4.1.0 Accessing H2OSentinel
4.1.1 There are two ways to access H2OSentinel
4.1.2 You can access H2OSentinel by the above icon which is placed on the system tray on the
bottom right hand side of the screen.
4.1.3 Right click this icon and select “Open window” to view the main control screen.
4.1.4 The other way is to access the program from the Start Menu/ESET/ESET NOD32 Antivirus.
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4.2.0 ESET NOD32 Antivirus Menu & features (Standard Mode)
When the H2OSentinel application loads you are presented with an ESET NOD32 Antivirus screen,
4.2.1 On the left hand side you are displayed a menu which allows you access to a number of
features of H2OSentinel (ESET NOD32 Antivirus).
4.3.0 Protection Status
4.3.1 The Protection Status screen is the first screen that you will see when H2OSentinel first loads
ups.
4.3.2 You can also access this screen by pressing on the Protection Status from the menu on the left
hand side of the screen.
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4.3.3 The Protection Status screen will provide you information on the systems Antivirus protection.
4.3.4 It will also advise on:
Antivirus protection
Antispyware protection
Number of blocked attacks
Version of virus signature database
4.4.0 Computer Scan
4.4.1 The second option on the menu is Computer scan; this option allows you to manually scan the
computer for infected files.
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4.4.2 You have two options in which you can perform a scan on the system.
Smart scan is an automatic scan

Custom scan allows you to set parameters of the scan
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4.5.0 Smart Scan
4.5.1 By clicking on the Smart Scan the will start to perform a scan on the local system disk.
4.5.2 Once the Smart scan is complete, you will be presented with a summary of the scan advising
on the number files scanned and the number that are infested and cleaned.
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4.6.0 Custom Scan
4.6.1 To perform a custom scan the Custom Scan option from the computer scan screen.
4.6.2 A custom scan allows you to select the drives and folders that you want to allow H2OSenteniel
to perform scan on.
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(Note: This menu can also be used to exclude files or folders from the scan)
4.6.3 By clicking on setup on the custom scan screen you are presented with more options that you
can allow or exclude from being scanned, you are advised not to change the default settings.
4.7.0 Update
4.7.1 To view information on the H2OSentinel Virus signature database, click on the Update from the
menu on the left hand side of the H2OSentiel screen.
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4.7.2 The H2OSentinel application is updated via email and should remain current with the latest
antivirus signature files every week.
4.7.3 The update menu can be used to check the status of the ‘Last successful update’ and the
‘Version of the virus signature database’
4.7.4 If the version is not up to date you can click on the Update virus signature database, the
application with check the C:\SentinelAV\NOD32\update.ver location for the latest version, this is
where the updates is stored after the system is updated.
4.8.0 Setup
4.8.1 When you access the Setup menu you can only see the basic features in Standard mode, these
features are,
4.8.2 User name and password setup – you are not required to enter in a user name or password to
activate H2OSentinel to receive the updates, the updates are sent by email through your GTMail
system.
4.8.3 Reminder - You only need to notify H2OSatellite Support when you install H2OSentinel so the
updates can be activated.
4.8.4 Temporarily disable Antivirus and antispyware protection (Please note that this is not
recommended by H2OSatellite) - By turning this feature off; you will be putting your system at risk
from viruses.
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4.9.0 Advanced Mode
4.9.1 By clicking on the Toggle Advanced mode or by clicking on the change button on the bottom
left of the screen you can enter into the advanced mode with will display a hidden menu and provide
you with more features.
4.9.2 To enter into the Advance mode click on the toggle advance mode from the setup screen and
you will see the above dialogue screen.
4.9.3 Click on Yes to enter advanced mode.
4.9.4 Another way to enter into the advanced mode is by clicking on the change button on the
bottom left hand corner,
4.9.5 On the message click Yes to enter into the advanced mode.
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4.9.6 The Setup screen now has additional features and a new Tools menu is displayed:
• Antivirus and antispyware protection

• Setup user name and password for updates
• Configure proxy server
• Import and export settings
• Enter entire advanced setup tree
4.10.0 Tools
4.10.1 The Tools menu is a hidden menu in the application and can be accessed by entering into the
advanced mode.
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4.10.2 Under the Tools menu you have the following menus
• Log Files
• Quarantine
• Scheduler
• SysInspector
4.11.0 Log Files
4.11.1 The log files menu will display a log of all the system activity; it will keep a log in 3 different
ways.
• Detected threats
• Events
• On-demand computer scan
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4.11.2 The information that is displayed in the Log files is useful to determine which virus or viruses
are affecting the computers performance, you can export the logs and send them to
support@h2osatellite.com to analyses and provide removal advice.
4.12.0 Quarantine
4.12.1 The Quarantine screen will display a list of objects that H2OSentinel has detected as being
infected and placed in quarantine.
4.12.2 You can also manually add a file into the quarantine or if H2OSentinel has detected a file that
is not a virus you can select the file and click on restore to remove the file from the quarantine.
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4.13.0 Scheduler
4.13.1 The Scheduler allows you schedule when a specific program runs.
4.13.2 You can specify when to run a full scan of the system or to schedule when H2OSentinel checks
for an update.
4.13.3 You can add or delete schedule tasks by using the built in wizard.
4.14.0 SysInspector
4.14.1 The SysInspector is an advanced system monitoring tool that analyses the system, displaying
information such as drivers, services and network connections; it also inspects the system file for any
infected files or viruses.
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4.14.2 To use this feature you will need to create a Computer status snapshot job that will generate
a log
4.14.3 While the log is being generated it is collecting information about your system, to view this
information you can double click on the entry in the screen once the status has changed to Created.
4.15.0 Other Advanced Settings
4.15.1 Below you will find other advanced settings that are available when you change to advanced
mode.
4.16.0 Protection Status (Advanced Mode)
4.16.1 When you access the Protection status menu in advanced mode you will notice two
additional menus then the Standard mode.
4.16.2 From the submenus you can access additional information
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4.17.0 Watch Activity
4.17.1 The Watch activity screen displays information on the system activity; you can toggle the view
in the way the data is displayed by clicking on Toggle view in the bottom right hand corner.
4.17.2 The options are,
• Step 1 second (last 10 minutes)

• Step 1 minute (last 24 hours)
• Step 1 hour (Last Month)
• Step 1hour (Selected month)
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4.18.0 Statistics
4.18.1 The Statistics screen displays information on the number of infected objects that have been
found and cleaned by H2OSentinel.
4.18.2 This information can be reset by clicking on the reset button, all data is cleared from the
graph and collected again.
4.19.0 Help and Support
4.19.1 The Help and Support menu provides information on the ESET NOD32 Antivirus, to access this
information click on the Help and Support menu on the left hand side of the screen.
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4.19.2 Please be advised that most of the support features on this page require you to have an
active internet connection, depending on your terminal on board, accessing theses features can be
very costly.
4.19.3 Any support queries should be directed to support@h2osatellite.com as your support contact
is with H2OSatellite.
4.19.4 There is a built in help section which provides information on the Antivirus product, to access
this click on the Open help link.
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5.0 Offline Update Tool (Standalone PC’s)
Built into the H2OSentinel installation is an Offline Update Tool, this tool has been designed to be
used for systems that have H2OSentinel installed but are not on a network. These systems are
classed as Standalone Computers.
The Offline Update Tool allows you to export the H2OSentinel AV files from a main communication
PC that is actively receiving the AVS updates onto a USB Pen Drive which can then be used to import
onto a non-networked computer (Standalone).
Please note that the main communication server and the standalone computer must have the same
version of H2OSentinel install or the Offline Updates will not work on the standalone computer.
5.1 USB Exporting H2OSentinel updates to USB
5.1.1 Please insert a blank USB Pen Drive into the USB port on the communication computer.
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5.1.2 On the computer, go to the following location, Start >All Programs>SentinelAV>Offline Update
Tool. To open the Offline Update Tool
5.1.3 Once the Offline Update Tool program loads, you will have the option to copy updates to. Click
on the browse button on the right.
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5.1.4 From the list browse to the Removable Disk and select it and then click on OK.
(The above example shows the drive letter as E, this may be different on your system)
5.1.5 The drive letter of the removable drive will appear in the “Copy Updates To:” field. To start the
export of the Updates files onto the USB Pen Drive, click in the button labeled “Build Update
Package”
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5.1.6 The files will start to export onto the USB Pen Drive.
5.1.7 Once the export has completed the message will appear Updates Exported. You can now close
the H2OSentinel Office Update Tool and remove the USB Pen Drive.
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5.2 Importing H2OSentinel updates to a Standalone computer
5.2.1 To update the standalone computers with the H2OSentinel Updates you will need to ensure
that H2OSentinel is installed.
5.2.2 Insert the USB Pen Drive with the H2OSentinel updates files into the USB port of the
standalone computer.
5.2.3 After a few moments an auto play screen should load or the removable folder will open up. If
the screen does not load you can navigate to the drive from Start>My Computer and then access the
Removable Drive.
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5.2.4 When the removable Drive folder opens it will display files that have been copied onto the USB
Pen Drive. The USB Drive will consist of a number of files, below is an example of a few: -
• ChilkatDotNet2.dll
• NOD32UpdateEngine.dll
• SentinelCL.dll
• SentinelOfflineTool.exe
5.2.5 To run the import of the updates file double click on the file SentinelOfflineTool.exe.
5.2.6 The H2OSentinel Offline Update Tool will open, with the description of Import NOD32
Updates.
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5.2.7 To apply the updates on the standalone computer click the button “Update
Standalone Client”.
5.2.8 Once the Updates have been imported a message will appear on the bottom of the
Updates Tool stating “Updates Imported”.
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5.2.9 The NOD32 screen will load up and display the Last Successful update date and time.
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6.0 Removing H2OSentinel
6.0.1 If you require to remove H2OSentinel from your computer system, then please follow the
below steps.
6.0.2 You will need to use the Windows Add \ Remove programs to remove H2OSentinel.
Start Menu \ Control Panel Add \ Remove Programs
6.0.3 The Add \ Remove programs can be found in from Start\Control Panel
6.0.4 There is an order in which you will need to remove the programs.
H2OSentinel
ESET NOD32 Antivirus
6.1.0 Removing H2OSentinel
6.1.1 To remove H2OSentinel from your computer you will first need to select the program from the
list.
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6.1.2 Then click on the remove button.
6.1.3 You will see a Preparing to install screen appear, this is preparing to remove the software from
the computer.
6.1.4 The H2OSentinel – InstallShield Wizard will ask if you want to completely remove the
application features from the system, click on Yes.
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6.1.5 A setup status screen will display the removal status.
6.1.6 Once the program has been removed from the system an “Uninstall Complete” message will
appear
6.1.7 Click Finish to complete the removal process.
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6.1.8 Now you will see that the H2OSentinel program has been removed from the list.
6.2.0 Removing NOD32 Antivirus
6.2.1 The next step is to remove the ESET NOD32 Antivirus program from the system.
6.2.2 To remove ESET NOD32 Antivirus from your computer you will first need to select the program
from the list.
6.2.3 Then click on the Change button.
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6.2.4 On the “Welcome to the ESET NOD32 Antivirus Setup Wizard” screen click Next.
6.2.5 Click on Remove to uninstall the program from the computer.
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6.2.6 On the “Questionnaire” screen un-tick the box “I want to submit the questionnaire data” and
click next.
6.2.7 Now the program is ready to start the removal process of the application from the computer
system.
6.2.8 Click the Remove button to start.
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6.2.9 ESET NOD32 will start to remove itself from the computer.
6.2.10 Once the program has been removed click on Finish.
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6.2.11 You will be prompted to restart the computer to apply the configuration changes that have
been made, Click Yes to restart the computer.
6.2.12 You will now see that ESET NOD32 Antivirus and H2OSentienal have both been removed from
the computer.
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7.0 Troubleshooting
H2OSentinel is a client only application. There is no H2OSentinel server on-board. The update files
are sent to the main comms PC weekly with normal email traffic. H2OSentinel clients use the main
GTMail comms PC for obtaining the update files from a POP3 inbox.
H2OSentinel and NOD32 are separate applications. NOD32 is the antivirus engine, supplied by a 3rd
party company (ESET), protects your system from virus infection. H2OSentinel is the program used
to provide anti-virus updates for NOD32 from the main server.
Because of this NOD32 should not be un-installed and re-installed from the computer unless advised
to by a member of H2OSatellite support. Un-installing or re-installing the NOD32 application can
result in an earlier version of NOD32 being installed, making it unable to update without manual
intervention.
7.1 Solution Knowledgebase Articles
• (Individual PC) is not updating
Ensure NOD32 and H2OSentinel are installed on the PC.
7.1.1 To check the NOD32 installation:

Go to Start > Programs > ESET > ESET NOD32 Antivirus
The NOD32 application window will open
1. Shows the (Local system) date and time of the last processed update.
2. Shows the current version of the antivirus software (As the updates are issued weekly this
date is the previous Friday. The format is: Engine version (yearmonthdate)
If the Version of Virus Signature database date shown is more than 4 weeks from the current date
the individual PC may not be able to find its required update on-board. Please see the contacting
H2OSatellite support section below.
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7.1.2 To check the H2OSentinel installation:
Go to Start > Programs > SentinelAV

The program Offline Update Tool will be listed.
Open Windows Explorer

Go to C:\Program Files\SentinelAVS
This directory contains all the files for the H2OSentinel application.
7.1.2.1 Checking configuration - Wizard
To check/change the configuration of H2OSentinel please do the following:

Double click the SentinelConfig.exe
This will load the configuration wizard, displaying all the settings that were entered on configuration.
Check the details are correct (Most commonly the Comms PC IP address field will require updating.)
Once the settings have been entered click Configure. If the system is unable to contact the GTMail
main comms PC a prompt will be displayed.
7.1.2.2 Checking configuration – XML settings
The settings for H2OSentinel are held in a .xml file. This file is checked whenever H2OSentinel
attempts to perform an update.
To check/change the configuration of the H2OSentinel .xml please do the following:
Right click on the NOD32EngineSettings.xml file and select Edit (This will open the file in the default
Notepad/WordPad application on the PC)
(Below is a sample from the file)
<Name>GT Account Name</Name>

<Account>GTJOHFAI</Account>
<Email>GTJOHFAI_NOD32@satemail.com</Email>
<MailboxServer>win7testpc</MailboxServer>
<MailboxAccount>SYS-NOD32</MailboxAccount>
<MailboxPassword>password</MailboxPassword>
<SMTPServer>win7testpc</SMTPServer>
<SMTPUsername>SYS-NOD32</SMTPUsername>
<SMTPPassword>password</SMTPPassword>
<UpdatePending />
The file can be edited manually to change any required field. (Note: When editing the file ensure to
make a backup before making any changes)
Make any required changes to the file and save.
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Once settings have been changed the system will attempt to contact the GTMail main comms PC in
order to obtain the update. This process can take up to 90 minutes.
7.3 (Individual PC) is correctly configured but is not updating
Ensure that the PC is able to contact the GTMail main comms PC over the network. (You will need to
know the IP address or Machine name of the GTMail main comms PC and the IP address or Machine
name of the individual PC)
Open the command prompt by going to: Start > Run

Type: cmd
Press Enter
The command prompt will appear. Type: ping ipaddress or machine name (Example: ping
192.168.0.2)
Press enter
The system will now attempt to contact the GTMail main comms PC.
(Below are examples of responses. Your response may not be identical to the below)
Successful
Failed
If failed the PC cannot contact the GTMail main comms PC on-board. Please check the network
configuration.
7.4 (Individual PC) is correctly configured, can contact the GTMail main comms PC but is not
updating
Further investigation is required.
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Contacting H2OSatellite Support
In order for us to resolve your issue as soon as possible please email the following files to
H2OSatellite support with a description of your problem:
From the non-updating PC
A screenshot of the NOD32 application screen.

A screenshot of the cmd window showing a successful ping test to the main GTMail comms PC
A copy of the C:\Program Files\SentinelAVS\NOD32EngineSettings.xml file
A copy of the files from the C:\SentinelAV\Logs\Year\Month directory
From the GTMail main comms PC
A screenshot of the NOD32 application screen.

A screenshot of the cmd window showing a successful ping test to the individual PC
A copy of the C:\Program Files\SentinelAVS\NOD32EngineSettings.xml file
A copy of the files from the C:\SentinelAV\Logs\Year\Month directory
Please clearly label the files or describe in the message body which PC they have been obtained
from.
Send this email to: support@h2osatellite.com and one of our dedicated support engineers will
contact you to resolve the issue.
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8 Common Questions and Answers
Q: I have Sophos AVS installed on my computer, can I install H2OSentinel?
A: You will have to completely remove Sophos from your computer before you install H2OSentinel.
Q: How often are updates sent?
A: Updates are sent every week on a Friday.
Q: Are there any log files created on the system for H2OSentinel and where can I find them.
A: Yes H2oSentinel does create log files and they are stored in the location C:\SentinelAVS\Logs.
Q: I have a problem not receiving updates, what do I need to send you from my computer.
A: We will need the Logs from C:\SentinelAVS\Logs and the NOD32engineSetting xml files from
C:\Program Files\SentinelAVS\NOD32EngineSettings.xml.
Q: How do I know if my system is being updated with H2OSentinel?
A: Please refer to the Update & Protection status section of this manual as this will advise how to
check the Virus signature database version.
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9 Help & Support
Wherever you are…. we are

H2OSatellite has a dedicated team of support engineers ready to assist with technical issues and
queries. Our support team has many years of practical knowledge in the field of satellite
communications and messaging.
We pride ourselves on providing a quality professional service.
We understand that communications can often be crucial in shipping and due to the global nature of
our customer base we also offer a 24/7/365 telephone support service for urgent queries and
emergencies.
Support Line UK: +44 (0) 1925 818 940

Support Line Sing: + (00)65 315 80051
Email: support@h2osatellite.com
Fax: +44 (0) 1925 814192
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What are the system requirements for installing H2OSentinel?

What are the system requirements for installing H2OSentinel?

What are the steps to install H2OSentinel?

What are the steps to install H2OSentinel?

H2OSentinel User

Editor Date Version

• Microsoft Windows XP or greater, 32 and 64 Bit Systems

H2OSentinel can be downloaded from the H2OSatellite website (www.h2osatellite.com) by

1.10 Click on the finish button to complete the installation.

H2OSentinel can be configured for use with:

The computer has no email application and no network connection.

2.1 Configure H2OSentinel for use with GTMail

2.25 Once completed, Click ‘Finish’ to continue.

2.3 Configure H2OSentinel for Standalone use

Standalone use allows computers not connected to a network to be protected.

2.31 The following screen will appear. Click ‘Yes’ to continue.

2.32 Once completed, Click ‘Finish’ to continue.

3 Activation & Updates

3.1.0 Activation of H2OSentinel

4.1.0 Accessing H2OSentinel

4.1.1 There are two ways to access H2OSentinel

4.2.0 ESET NOD32 Antivirus Menu & features (Standard Mode)

4.3.0 Protection Status

4.3.4 It will also advise on:

4.4.0 Computer Scan

Smart scan is an automatic scan

4.5.0 Smart Scan

4.6.0 Custom Scan

4.9.0 Advanced Mode

4.9.3 Click on Yes to enter advanced mode.

• Antivirus and antispyware protection

4.11.0 Log Files

4.15.0 Other Advanced Settings

4.16.0 Protection Status (Advanced Mode)

4.16.2 From the submenus you can access additional information

4.17.0 Watch Activity

4.17.2 The options are,

• Step 1 second (last 10 minutes)

4.19.0 Help and Support

5.0 Offline Update Tool (Standalone PC’s)

5.1 USB Exporting H2OSentinel updates to USB

5.2 Importing H2OSentinel updates to a Standalone computer

6.0 Removing H2OSentinel

Start Menu \ Control Panel Add \ Remove Programs

6.1.0 Removing H2OSentinel

6.1.2 Then click on the remove button.

6.1.5 A setup status screen will display the removal status.

6.1.7 Click Finish to complete the removal process.

6.2.0 Removing NOD32 Antivirus

6.2.3 Then click on the Change button.

6.2.5 Click on Remove to uninstall the program from the computer.

6.2.8 Click the Remove button to start.

6.2.10 Once the program has been removed click on Finish.

7.1 Solution Knowledgebase Articles

• (Individual PC) is not updating

Ensure NOD32 and H2OSentinel are installed on the PC.

7.1.1 To check the NOD32 installation:

7.1.2 To check the H2OSentinel installation:

Go to Start > Programs > SentinelAV

Open Windows Explorer