CONTENTS

INTRODUCTION ................................................................................................................................................ 4
GLOSSARY OF TERMS ............................................................................................................................................. 5
DRIVER REQUIREMENTS ................................................................................................................................. 6
Driver Licensing .................................................................................................................................................. 6
Driver Qualifications .......................................................................................................................................... 6
VEHICLE MAINTENANCE ................................................................................................................................... 6
Procedures ......................................................................................................................................................... 6
Fluid check ......................................................................................................................................................... 7
ACCIDENTS ...................................................................................................................................................... 9
Prevent vehicle Related Accidents ..................................................................................................................... 9
Driver Responsibilities ...................................................................................................................................... 10
ANIMAL HANDLING ...................................................................................................................................... 11
Hand Washing ................................................................................................................................................. 11
Loose dog management .................................................................................................................................. 12
Catchpole training ........................................................................................................................................... 13
POLICIES ........................................................................................................................................................ 14
Uniform Guidelines .......................................................................................................................................... 14
Smoking, Vaping, and Tobacco Products ......................................................................................................... 15
PPE Guidelines ................................................................................................................................................. 15
VEHICLE READINESS ...................................................................................................................................... 16
Supplies and equipment................................................................................................................................... 16
Fire Extinguisher .............................................................................................................................................. 19
Virtual Vehicle Inspection ................................................................................................................................ 20
DAY OF TRANSPORT ..................................................................................................................................... 21
Pre-transport ................................................................................................................................................. 21
Prepping for source loading ........................................................................................................................ 21
Dog Loading at source and waystation ........................................................................................................ 22
Cat Transport Protocols – Source, Waystation, and Destination ..................................................................... 23
Paperwork for Transport.................................................................................................................................. 25
Alternates........................................................................................................................................................ 27
Dog and puppy handling: ................................................................................................................................. 28
TRANSPORT ................................................................................................................................................... 29
Unloading at destination shelter ................................................................................................................... 32
Storage Shed Info ............................................................................................................................................. 34
Waystations ..................................................................................................................................................... 35
Augusta – Staunton, VA ................................................................................................................................................. 35
ChattaNeuter – Chattanooga, TN .................................................................................................................................. 36
KCK Waystation – Overland Park, KS ............................................................................................................................. 39
KY Waystation – Louisville, KY ....................................................................................................................................... 41
Unloading at waystation or meet-up location ............................................................................................. 42
Illness/injury at the waystation ..................................................................................................................... 43
ChattaNeuter – TN Waystation ..................................................................................................................................... 43
 Kentucky Humane Society – KY Waystation .................................................................................................................. 45
Augusta Regional SPCA – VA Waystation ...................................................................................................................... 47
KCK Waystation – Overland Park, KS ............................................................................................................................. 49

CLEANING – CRATES AND TRUCKS ................................................................................................................ 51

MEDIA ........................................................................................................................................................... 58
DONATION ACCEPTANCE ................................................................................................................................ 60
CODE OF CONDUCT ....................................................................................................................................... 61
APPENDIX A - TRANSPORT MANIFEST AND PHOTO LIST ............................................................................... 62
APPENDIX B – ASV RESPONSIBILITIES DURING TRANSPORT ......................................................................... 64
ASPCA Adaptation ........................................................................................................................................... 67
APPENDIX C – HEALTH AND BEHAVIOR CHECKLIST ........................................................................................ 68
APPENDIX D –LOADING CHECKLIST ................................................................................................................. 70
APPENDIX E – AMBIENT MUSIC IN ANIMAL COMPARTMENT ............................................................................ 72
APPENDIX F – FEEDBACK FORM ..................................................................................................................... 74
APPENDIX G –STORAGE AND SPECIAL INSTRUCTIONS.................................................................................. 76
Inventory management system ....................................................................................................................... 77
Restocking........................................................................................................................................................ 77
Broken Equipment ........................................................................................................................................... 77
APPENDIX H – KENNEL PLACEMENT SHEET .................................................................................................... 78
APPENDIX I – TRANSPORT OPERATING PROGRAMS..................................................................................... 80
APPENDIX J - TEAMUP .................................................................................................................................. 135
 INTRODUCTION

The ASPCA Animal Relocation Program is a life-saving source shelter (or rescue)-to-
destination shelter companion animal transport program. The program links sources and
destinations to create a sustainable model.

Transport is the core component of the Animal Relocation Program. We transport

dogs, puppies, cats and kittens from areas of high homeless-pet overpopulation to
shelters in areas where there is more demand for such animals. The program
operates under professionally- developed industry standards for source and
destination shelters.

Source/Destination support work is provided by experienced shelter professionals

from ASPCA Shelter Outreach who may provide guidance, resources, and support to
source shelters. This work with shelters is focused on best practices that improve
operations and animal health and welfare. Destination shelters may request consults
on specific areas of need related to their organizational goals.

Relocation Grants may be available to assist relocation partners. Both relocation

and source-destination grants are offered as “solicited” only and are tied directly to
work plans that are designed to increase the welfare of animals in the shelter or
community. Additional generally available grants can be found on
www.aspcapro.org.

The Animal Relocation Program is dedicated to maintaining high standards. To that end,
standard operating procedures have been developed and will be maintained as living
documents. From time to time, updates will be sent to all participants.

The ASV guidelines and the Association of Animal Welfare Advancement’s

Companion Animal Transport Best Practices were considered with the creation of this document.
 GLOSSARY OF TERMS

• For the purposes of this document, the word “dog” means adult dog or puppy

• For the purposes of this document, the word “cat” means adult cat or kitten

• ASPCA means American Society for the Prevention of Cruelty to Animals

• ASV means Association of Shelter Veterinarians

• Kennel means kennel at destination shelter

• Cage means cage or crate on transport vehicle

• CAS means Cage Assignment Sheet

• Cross Contamination the process by which bacteria or other microorganisms are

unintentionally transferred from one substance or object to another, with harmful
effect

• DOT means Department of Transportation

• Health Certificate, Health Cert and Certificate of Veterinary Inspection are

used interchangeably in this document and they all refer to a Certificate of
Veterinary Inspection for Interstate Transport

• Manager means ASPCA Animal Relocation Logistics Manager

• Director means ASPCA Animal Relocation Program Director

• Veterinarian means Shelter Medicine, Animal Relocation, or Shelter Vet

• OSHA means Occupational Safety and Health Administration

• PPE means personal protective equipment

• DEF means Diesel Exhaust Fluid

• Drape means a towel, puppy pad or other material between the handler and
the animal to minimize/prevent cross contamination

• Forum is the company the ASPCA uses for contract services (drivers)

• Forum Manager means your employment contact at Forum

• Source means shelter providing animals for transport

• SDS means Safety Data Sheet (replacing the old MSDS)

• TM means transport manifest, a list of the animals on the transport

• Destination means shelter receiving animals for transport

• Waystation means facility used for overnight boarding of animals that are
being transported over a greater distance than appropriate for one-day travel
 DRIVER REQUIREMENTS

DRIVER LICENSING

ASPCA Transport drivers authorized to drive the transport vehicles must have:

The qualifications to be able to safely drive that specific class of vehicle and appropriate
licensing:

A valid driver’s license issued in their state of residence for the class of the vehicle
being operated.

A valid medical card issued by DOT for the larger vehicles. (over 10,001 lbs)

DRIVER QUALIFICATIONS

Driver qualifications are as follows:

Authorized employee of ASPCA or contracted through agencies used by ASPCA.

Have at least five years of experience in vehicle operation. Prefer at least one year in
similar vehicle operation.

Animal handling experience preferred.

VEHICLE MAINTENANCE

Transport drivers are required to properly maintain the ASPCA vehicles at all times. Vehicles
should not be operated with any defect that would inhibit safe operation during current and
foreseeable weather and lighting conditions. Any transport vehicle defects should be reported
to the manager.

Prior to beginning a trip, drivers should perform a pre-trip inspection ensuring that registration
and insurance paperwork are with the vehicle, lighting equipment is functioning property, tires
are properly inflated and free of defects, fluid levels are appropriate. Any defects or damage
will be reported to the manager (see Pre-Transport Checklist in Full Transport Report).

Transport drivers may perform minor maintenance to the vehicle (inflate tires, replace light
bulbs, add DEF, fluid checks).

It is the responsibility of the Driver Manager or their designee to ensure that the relocation
program vehicles are routinely cleaned and maintained in good working order.

PROCEDURES

Tire inflation should be visually inspected before every transport. Tires should be checked with
a tire pressure gauge to ensure that air pressure is maintained within the manufacturer’s
suggested range. Chart for suggested range is found inside the driver’s side door.

Visually inspect all belts and hoses for signs of wear.

Check all fluid levels on the first day of every transport and add fluids according to the
manufacturer’s recommendations/specifications.

FLUID CHECK

a. Oil – check windshield sticker 2000 miles from change-notify manager

b. Coolant/antifreeze
c. Battery – bus has two
d. Power steering
e. Windshield washer (with deicer in winter months)
f. DEF in Diesel vehicles (see #10)

4. Windshield, mirrors and windows should be cleaned as needed to maintain a

professional appearance.

5. Interior of vehicles should be swept/vacuumed and cleaned as needed to maintain a

professional appearance. There should never be trash or personal supplies/uniform
left in the vehicle.

6. Exterior surface should be washed as needed to maintain a professional appearance.

Never use a high-pressure sprayer or pressure washer to wash the truck. High
pressure water can damage or remove the wrap from the exterior of the vehicle.
Please note, if you are entering a truck wash (e.g. Blue Beacon) please tell staff
PRIOR to entering that they are not to spray too closely with the pressure washer as it
can damage the wrap and to only use soft brushes if additional scrubbing is necessary.

7. Scheduled maintenance is to be conducted by an approved vendor(s) at the

manufacturer’s recommended intervals and as needed or as pre-trip observation
indicates.

8. Records of vehicle maintenance are maintained by the Driver Manager or the Senior
Manager - Logistics.

9. Any concerns of vehicle performance especially involving safety, signs of damage or

abnormal wear of parts and accessories, fluids leaking, peeling wraps or decal, dents
or scratches are to be reported to the Driver Manager or the Senior Manager –
Logistics immediately and written in the Full Transport Report. Pictures of damage
may be required and are very helpful.

10. Driver must check and fill DEF fluid at the start of every transport for Diesel vehicles.
Driver must purchase a container and fill the reservoir as soon as possible at the start
of transport. DEF fluid consumption is 2-3% of diesel fuel usage; for example, 100
gallons of diesel fuel = 2-3 gallons of DEF.

11. NEVER put any fluid in the tanks of the vehicles without TRIPLE checking that you
have the right fluid going in the right place. Is your vehicle diesel or gas? If you are
unsure, check the stickers on the dashboard, the driver’s side door, and the gas access
door or call a Manager.

• At the beginning of your transport check the Team Up calendar to confirm if

your ASPCA relocation vehicle operates with DIESEL fuel or gasoline. Check
all green handled fuel pumps to be sure they are diesel pumps, some gas
pumps are green.
 • There is a DEF tank in each diesel vehicle. Be sure you are putting the DEF in
the right tank that is clearly labeled DEF and has a blue cap. If you are unsure
STOP and ask your second driver to look with you.
• Do not overfill the DEF tank. If you do, please wipe off any excess DEF from
the vehicle.
• There is a small plastic tube in each vehicle that is used to access the diesel
tank when you break down and need to add fuel from a portable can. NEVER
use this small tube to add any other fluid to either tank!!!
• The bus has two fuel tanks. To alternate between the two, flip the switch to the
right side of the steering wheel.

12. So much of this paragraph is red because these errors can cost tens of thousands of
dollars and put our vehicles off the road for many weeks. Please stop and double
check when filling the tanks.
 ACCIDENTS

In the event of an accident in an ASPCA or rental vehicle or vehicle damage contact your
manager immediately:

Call the nearest law enforcement agency (911) in the event of any accident and obtain a
copy of the police report or report number.

1. Notify manager immediately. If manager is unable to be reached, contact director.

2. Do not admit negligence or liability.
3. Do not attempt settlement, regardless of how minor.
4. Get name, address and phone number of injured person and witnesses if possible.
5. Exchange vehicle identification, insurance company name and policy numbers with the
other driver.
6. Take several photographs of the scene of accident from different angles.
7. Do not talk to the media. If anyone from the media arrives call the manager who
should contact the director immediately.
8. Driver is required to seek a police report for all accidents, including all vandalism and
hit and runs.

After assessing the situation and summoning medical assistance for any injured people, attend
to the animals involved in the transport as expediently as possible. If there is an animal
injured call your manager immediately. If you cannot reach your manager call the director.

PREVENT VEHICLE RELATED ACCIDENTS

1. Leave a four second interval between vehicles – 6-8 with bus

2. Adjust the speed of the vehicle to correspond with road conditions
3. Remain aware of height clearances and know your vehicles height (bridges, NO drive
thru use with ASPCA vehicle)
4. Always obey traffic signs
5. Obey all laws and rules of the road
6. Be diligent in your observation of other driver’s signals
7. Drive within the posted speed limits
8. Park properly and safely, always leaving yourself “an out”
9. Pass with extreme caution, and only when absolutely necessary
10. Never pass on the right
11. Yield to all traffic, no matter if you think you are “in the right” or not
12. Only back after you are fully aware of the surroundings behind you
13. Always heed traffic signals and directions
14. Do not drive while intoxicated (DWI), under the influence (DUI) or otherwise impaired
 DRIVER RESPONSIBILITIES

Each driver is responsible for the actual possession, care and use of the transport vehicle.
Therefore, a driver’s responsibilities include, but are not limited to, the following:

1. Drivers shall report all accidents and tickets involving ASPCA vehicles or personal
vehicles to the manager for insurance purposes. Drivers are responsible for any fees
related to tickets while driving for the ASPCA. Receiving tickets for driving violations
may result in an inability to continue employment with the ASPCA through FORUM.

2. Drivers must report any and all damage to a vehicle as soon as it occurs for insurance
purposes.

3. Operation of the transport vehicle in a manner consistent with reasonable practices that
avoid abuse, theft, neglect or disrespect of the equipment.

4. Obeying all traffic laws.

5. Using a seat belt and shoulder harness is mandatory for driver and passengers.

6. Report mileage and any defects, check engine lights or abnormalities in the normal
operation of the vehicle. Managers will adhere to manufacturer’s recommendations
regarding service, maintenance and inspection. Drivers may be asked to take vehicle
to and from professional service center.

7. Not operating any vehicle with a defect that would prevent safe operation.

8. Practicing safe driving techniques and adhering to current safety requirements.

9. Restricting the use of vehicles to authorized drivers.

10. The use of headphones, earbuds, Bluetooth ear-piece, etc. when you are driving an
ASPCA vehicle is strictly prohibited. The co-driver is responsible for all phone calls,
texting and use of technology.
 ANIMAL HANDLING

Staff should use the lowest form of restraint for each animal, while remaining safe. Always
prioritize your safety; accidents can happen but being bitten or badly scratched is generally a
sign of making a bad choice in relation to animal handling. When in doubt, use the restraint
tool that provides the most safety, starting with gloves and a towel and working to more
restrictive tools such as the catchpole (dogs only). If you have not been trained in the use of
a catchpole have the more experienced driver manage it. Use a helper if the animal is too
fractious to be handled alone. Use a towel to “burrito wrap” cats, small dogs and puppies if
they are fractious.

NOTE: Fractious animals should not be loaded, but some dogs can become
fractious during transport. Before unloading animals pause to observe any sudden
behavior changes. Cats should be contained in a carrier.

Because of the risk of spreading contagious disease, minimize contact with each animal;
gloved hands-only is the best policy. Dogs and cats may carry zoonotic diseases that
people can contract (ringworm, sarcoptic mange). “Kissy-face” or cuddling can spread
disease to you and also to the animals and people that you come in contact with after that
animal.

HAND WASHING

Always Wash Hands:

1. After touching animals

2. After leaving an animal housing area
3. After taking off dirty clothes or shoes
4. After going to the bathroom
5. Before preparing foods, eating, or drinking (do not get in the cab and eat
or drink after handling the animals)

Proper hand washing:

1. Wet your hands with clean, running water.

2. Apply antimicrobial soap
3. Rub hands together to make a lather and scrub well, including backs of
hands, between fingers, and under fingernails
4. Rub hands at least 20 seconds.
5. Hum the “Happy Birthday” song from beginning to end twice
6. Rinse hands
7. Dry hands using a clean paper towel or air dry them.
8. Do not dry hands on clothing

Note: If an animal bites or scratches and breaks skin, a bite report must be completed in
the community where the bite occurred. This may require contacting local animal
control and/or the county health department. Call manager if an animal bites or
scratches and breaks skin. Follow driver SOP for injury/illness reporting. Driver must
send copy of injury report and bite report to manager within 24 hours of incident.
 LOOSE DOG MANAGEMENT

• You should always have three accessible slip leads and treats on the vehicle

• Dogs should always be double leashed to limit chances of escape

• If a dog escapes and is fearful do not chase the dog

o Keep a slip lead with you or get another if the dog still has the leashes
attached

o If the dog is still within your area and is not running away take the
following steps

o Keep your posture low to the ground, do not make eye contact and do not
approach the dog

o While peripherally keeping an eye on the dog and happily call to the dog;
once you have the dog’s attention toss a few treats

o Maintain a low posture and do not stare or make eye contact with the dog

o If you have the dog’s attention pretend to eat the food while dropping
pieces on the ground and making noises to indicate the food is delicious
(nummy, nummy)

o Be sure to stay low, do not call the dog and focus on the food

o Only use your peripheral vision to keep an eye on the dog

o Keep your slip lead low and still with a large loop that you can slip over
the dog’s neck if she/he approaches you for the food

o Be patient, chasing the dog, slinking towards him/her or making eye

contact will frighten the dog more and may cause the dog to leave the
area

• If the dog is on the run…

o Secure the area if possible (fence, triangulated group of handlers cutting

off escape areas)

o If the dog has left the area follow at a distance and keep a visual on the
dog…

 If there is a car available have a handler follow the dog in the car
while you follow on foot. At no point should you chase or shout at
the dog

 Work to get the dog in an enclosed area by slowly following

behind

 Once you corner the dog in an area try to slowly approach without
making eye contact

o Use the treats to attract the dog

 o Use the loose loop to recapture the dog if possible

o If you are unable to catch the dog a dog trap should be set in the area
where the dog was last contained

o Using a smelly food or human food (KFC gravy) bait the trap and leave it
overnight

o If temperatures are very hot or very cold be sure that the trap is checked
every few hours

o Place signs in the local area about the missing dog (if lost at waystation)

CATCHPOLE TRAINING

• Catchpole must be working and properly maintained (check on the first transport
of every month)

• Catchpole should be kept dry and is mounted behind the seats in the cab area
where it can be reached from either door. NEVER allow the wire of the catchpole
to be bent.

• Training: www.ketch-all.com

• This should be a review. If you have not received training on the proper use
of a catch pole do not use it.

• Choose Repair Info from top menu on website

• Click on: How it works
• Click on: Instructions for care
 POLICIES

UNIFORM GUIDELINES

It is important to present as professionally as possible, as you are representing the ASPCA

while transporting and travelling. However, we also respect the need to be as comfortable as
possible, given the type of duties you may be performing. Transports are sometimes
conducted in unpredictable weather and involve cleaning and sanitizing unsanitary
environments and the recommended uniform considers driver safety and protection. Please
note that appropriate personal protective equipment will be supplied and should be utilized as
recommended for your protection and the protection of the animals in our care.

Listed below is a general overview of acceptable attire as well as a listing of some of the more
common items that are not appropriate for ASPCA drivers. This list is not intended to be all-
inclusive. Rather, this list should help set the general parameters for appropriate attire and
remind you to make professional choices. Please remember when you are in uniform you are
representing the ASPCA and be cognizant of the impression you may make.

Acceptable:

• Black tactical type pants, jeans (no bling, not ripped), canvas pants, capris (not for
photos)
• Sturdy, non-slip, closed-toe shoes
• ASPCA Animal Relocation t-shirts or long sleeve shirts
• ASPCA Animal Relocation sweatshirts, if appropriate to the weather
• Appropriately logoed head wear, hats, bandannas, stocking caps, etc.

Not Acceptable:

• Cut-offs, yoga pants, sweats or shorts of any kind

• Non-ASPCA uniform shirts
• Open-toe shoes of any kind
• Altering of ASPCA uniform shirts (including tying hem)
• The wearing of ASPCA issued uniform tee shirts when you are not driving for the
ASPCA
• The wearing of other ASPCA shirts that are not specific to relocation while driving for
the relocation team
• Jewelry that gets in the way of normal work or may create a hazard, i.e., dangling
earrings, necklaces, piercings, chains and bracelets, etc.
• Long hair must be adequately restrained as not to interfere with daily tasks
• Clothing that is contaminated with feces, urine or otherwise soiled
• Clothing that is badly wrinkled or torn
• Logo wear from anywhere other than ASPCA Animal Relocation
• Hats that are not ASPCA issued headwear

Any questions or concerns about uniform guidelines should be addressed with the manager.
The ASPCA reserves the right to ask a driver to change their attire or not participate in a task
if clothing is deemed inappropriate for the environment.
 SMOKING, VAPING, AND TOBACCO PRODUCTS

Consistent with the ASPCA’s responsibilities and our commitment to a healthy and safe work
environment, the use of tobacco products, including chewing tobacco, e-cigarettes, or other
smoking devices, vaping devices or tobacco products, is prohibited at all times in all areas of
the organization’s buildings as well as in company owned vehicles. Such use is also prohibited
within 15 feet of all buildings and vehicles to ensure that our customers, visitors, and staff may
enter without exposure to secondhand smoke or related tobacco exposure. It is not
acceptable to stop the vehicle during a transport only in order to smoke or use other tobacco
related products.

Violation of this policy may result in discipline, up to and including termination from
employment.

PPE GUIDELINES

The purpose of PPE is two-fold. First, it ensures potential contagions and other hazards
do not have direct contact with the driver. Second, PPE minimizes the exposure of
transported animals to the contagions that could potentially be present in other
transported animals.

PPE is required when handling any animal when contagious disease is confirmed or
suspected. Dogs and cats that meet these criteria should be handled wearing a
disposable gown and disposable gloves. Gloves should be changed between each
animal or litter of animals. (put on multiple pairs of gloves and peel them off in layers
between each animal or litter) Shoe covers should also be worn in order to prevent your
shoes from becoming contaminated. PPE should not be reused, and dirty PPE should
be disposed of in a trash bag that is then closed and removed.
 VEHICLE READINESS

Transport vehicles must be in good working order and be up to date on maintenance per
standard operating procedures. Drivers are responsible for ensuring that all equipment
and supplies are loaded on each vehicle (including rentals) before departing. Drivers are
responsible for ensuring that all compartments of the vehicle are clean, inside and out,
and the vehicle has adequate fuel on board.

SUPPLIES AND EQUIPMENT

Cab of Truck

• Copy of current SOP (electronic copy on iPad/iPhone)

• Contact list (electronic copy on iPad/iPhone)

• Clorox wipes

• Armour All wipes

• SDS (Safety Data Sheets for OSHA compliance, electronic copy on iPad/iPhone)

• Accurite - displays cargo bay temperature at all times (need 2)

• Accurite and extra batteries in glove box

• 4-foot catchpole (post driver training) See CATCHPOLE TRAINING

• Fire extinguisher

• Reflective triangle and electronic disc flares

• Extra 3-ring binders with plastic sleeves

• ASPCA iPad and iPhone with chargers

• Metal pressure meter for foamer (VERY EXPENSIVE DO NOT LOSE)

• Metal spray nozzle for foamer (VERY EXPENSIVE DO NOT LOSE)

• Scissors

• Flashlight

• Notepads

• Clipboard

• Pens and Sharpies

• Tissues

• Hand wipes

• Hand sanitizer
 • Tire pressure gauge

• Vehicle paperwork (registration)

• Vehicle insurance information

• Extra stickers and super glue

• Fleet Net contact information/cards (roadside assistance)

Cargo Box (Dry)

• Wall mounted CO detector with temperature reading

• Paper towels

• Trash bags

• Nitrile gloves – single use, disposable (animal handling and cleaning)

• Protective eyewear

• Ear plugs

• Shoe covers

• Disposable gowns

• Drape material

• Slip leashes

• Zip Ties

• Snow/Ice scraper

• Leak-Proof squeeze bottle of Karo Syrup/Nutrical (or equivalent)

• Q-Tips or similar brand cotton tip applicators

• Attachable Bowls (water)

• Paper food bowls

• Duct Tape

• Dog Food

• Dog treats

• Puppy Pads

• Collar ID Bands

• First aid kit for companion animals: Gauze Pads, Quick Splint, Rolled Gauze,
Bandaging Tape (Vetwrap), Triple Antibiotic Ointment, Saline Solution, Blunt-tip
scissors, Cold Pack, Eye Wash, Digital Thermometer, Petroleum Jelly or KY Jelly,
Rubbing Alcohol, Styptic Powder (KwikStop)
 • First aid kit for humans

• Ziploc bags for ice (enough for every cat kennel)

Chemical Box

• Small Scrub Brush

• Toilet brush

• 2 Ogena foamers red-Rescue (with orange tip), blue-Dawn (with purple tip)

• Spray Bottle with Dawn/water

• Pump Bottle with 1:16 Rescue (Accel):Water

• Hand Sanitizer

• Window Cleaner

• One-Gallon stock bottle(s) of Rescue (Accel) disinfectant

• Rescue (Accel) measuring cup

• De-icer spray (locks/track)(winter only)

• DEF (Diesel Exhaust Fluid) container with funnel or EZ pour hose

 Cargo Bay –

Mounted on rear door

• Squeegee

• Broom and dustpan

• Long-handled deck brush

• Car wash brush

• Towels and other bedding

• Long handled grasper

• Black tarp straps to secure crates

• Crates as displayed on the cage assignment sheet specific to vehicle

• 5 gallons of potable water (on bus)

• 2 gallons of potable water (in Transits)

Cargo Compartment under the Bus

• Foamers

• Cleaning supplies

• Small vacuum cleaner (on bus only)

• All liquids

FIRE EXTINGUISHER

• All vehicle fire extinguishers must be checked for evidence of the “lock pin”
that prevents accidental discharge .
• Check date on fire extinguisher to be sure it is not expired.
• A directional sticker is located behind the seats explaining the PASS system.
 VIRTUAL VEHICLE INSPECTION

The purpose of the virtual vehicle checklist is to ensure that the vehicles are well-maintained,
fully stocked, set up in the same way, and ready for a transport. The virtual inspection will
ensure that the Contract Drivers and the Driver Managers can both visually see the condition
of the ASPCA fleet vehicles. The inside and outside condition of the vehicle will be observed
looking for any damage, ensuring cleanliness and proper maintenance. The entire team will
become more confident, familiar and knowledgeable when working with the vehicles. As these
tasks are performed more often and virtual meetings become a regular part of our work, the
care of the vehicles will be elevated. Contract Drivers will also be trained in overall vehicle
management, and the entire team will work together to ensure we are properly maintaining the
ASPCA fleet vehicles in both appearance and mechanical safety.

• Driver Managers will create a ZOOM meeting on their Outlook Calendars at the
beginning of the month and send the invite to the Contract Drivers who will be in the
Driver Manager’s assigned vehicle.

• Drivers will also place that same ZOOM link in the TeamUp itinerary that corresponds
to the week of the virtual check. They will put the link within the itinerary underneath the
location of the pickup for the vehicle.

• The ZOOM meeting will be conducted using the vehicle’s iPhone. The Driver
Managers will use Zoom as well from either their ASPCA iPhones, iPads, or laptops.

• It will be the responsibility of the Driver Manager of the specified vehicle to check
TeamUp to see who will be driving the vehicle, as well as the pickup time. Driver
Managers can send a friendly text reminder checking in on the drivers to make sure
they are aware of their Zoom appointment. (This creates a triple check system to
ensure calls are occurring and to know if there are any delays for the Contract Drivers.)

• Calls should only take five to ten minutes. Everyone is busy and has their own agenda.

• The most important areas to review during these meetings are:

1. Mileage
2. Alarm/temperatures in working condition
3. Oil
4. Is the vehicle due for an oil change soon?
5. Stickers on the windshield
6. Vehicle dashboard (warning lights)
7. Tire pressure
8. DEF
9. Damage or issues both inside and outside of the vehicles (cargo and cab areas
included).

• Contract Drivers will send a text once they arrive at their hotel to let the Driver Manager
responsible for your vehicle know that the HVAC system worked throughout the day
and maintained 70°.
 DAY OF TRANSPORT

PRE-TRANSPORT

Driver is responsible for knowing where each source/destination is, regardless of address that
is provided. There are certain addresses that do not match iPhone/iPad map locations. See
notes on TeamUp for any special directions regarding a location.

The expected arrival time at the source shelter’s location will be noted in the TeamUp itinerary.
Be sure to stay in contact and share ETA changes with the manager and the source contact. If
delayed, contact source shelter and provide new ETA. Arrival time is the time that drivers
should arrive at source shelter and be ready to start the loading process. All kennels should
be preloaded with puppy pads prior to arriving at the source.

Driver must have a mechanism for quickly matching cage number to each dog in case of
emergency.

Locate all leashes and other supplies. Be prepared prior to arriving at the source so that you
are ready to load.

You should have a designated clean ASPCA uniform on. In addition to presenting a
professional appearance, it is good for organization and program representation during fuel
stops and should there be unexpected media attention (see media section of this document)
at the time of loading or unloading. Even though you are not an employee of the ASPCA you
are our representative when you are doing this important lifesaving work!

Before arriving at source shelter, transport team should decide which team member will load
the dogs onto the vehicle and which team member will organize and check the dogs. Do not
let shelter/rescue personnel board the vehicle. This is a safety rule for both people and animals.
Limiting contact decreases the potential for disease transmission and accidents and allows us to
be most efficient.

PREPPING FOR SOURCE LOADING

When you arrive at the source shelter, both team members should greet the source shelter
staff and volunteers. Check with them to see if there are any transport manifest updates, such
as sick dogs, last-minute adoptions, etc. At this time, discuss the loading process with source
shelter representatives and look at the prepared binder. (Be sure the source shelter personnel
have towels or puppy pads available to pass off the dogs to the drivers for the load. All
animals coming from shelters and similar facilities should be considered high risk from an
infectious disease standpoint.) All animals must have an ID collar band with identification
name and number that should be matched to the Transport Manifest (Appendix A). If shelters
do not provide this, please inform manager and note it on the Full Transport Report. The
loading driver should then go to the vehicle and prepare for loading.

Driver in the vehicle will remain with the vehicle and take any remaining steps necessary for
loading such as setting up stairs to enter the vehicle, positioning crates, etc. The driver
charged with organizing and examining the dogs will begin the loading process.
Loading includes:

Ensuring there is adequate space to organize and check the dogs safely and efficiently prior to
loading. There should be enough space for the next dog in line to wait without coming into
direct contact with the dog being checked or other dogs waiting, so as to prevent any
transmission of undetected contagious diseases.

The distance the dogs have to walk from their housing to the loading space, as well as the
distance from the loading space to the vehicle should be minimized whenever possible to
ensure efficiency.

NOTE: Current and experienced source shelters will most likely have an efficient loading
system in place. Some shelters are still learning or are staffed by volunteers. Please be
patient and report the competency issues to the manager so additional mentoring can be
arranged. These shelters are our partners in our lifesaving mission it is important to be
professional, engaging and courteous to all shelter staff and volunteers. Load from start to
finish is expected to take no more than 30 minutes for the Transit Vans and one hour for the
bus.

DOG LOADING AT SOURCE AND WAYSTATION

When arriving at the source shelter driver should be prepared with TM for transport ready for
electronic signature from source shelter. Be sure that source shelter has signed the TM
and it is saved prior to leaving the source. Electronically signed copy of each TM should
be saved for signature at the Destination. Once the TM has been signed by both the source
and the destination teams it should be saved in BOX for manager.

Source shelter staff and volunteers will bring each dog forward to be loaded. Unless housed
together, dogs should not be allowed to come into direct contact with each other to prevent the
spread of undetected disease. (Gloves, gowns and/or towels) While one dog is being checked
and the paperwork reviewed another dog should be waiting to save time. Groups that can be
housed together should be checked at the same time. For insurance reasons shelter staff are
not permitted to board our vehicles before, during or after the loading process.
 CAT TRANSPORT PROTOCOLS – SOURCE, WAYSTATION, AND DESTINATION

Introduction
This protocol is used to minimize the changes in a cat’s environment to reduce the
stress level from change. Cats should not be transported in the same manner as dogs.
Cats stress much more easily and for longer periods of time than dogs. Stress can
cause issues such as upper respiratory and other concerns, so by keeping the stress
level to a minimum you will be able to reduce the incidents of stress-related illnesses.
Following this basic protocol can lead to a significant reduction in URI and allows the
cats to arrive more relaxed and less likely to hide, hiss and exhibit signs of stress once
put into the new environment.

Identifying Cats for Transport

• Cat TMs should be filled out in the same way as the dog TMs.
• As soon as you have identified which cats will be going on transport, ensure the
following are given to them in their current kennels and that these items stay with
them for the remainder of their time at your shelter. These items should only be
removed if they are heavily soiled.
o A comfort item (e.g. towel, blanket, old t-shirt, etc.)
 See attached Appendix for a fun comfort item idea to get your
volunteers involved! (Not required, but cats love it!)
o Disposable food and water bowls (see example below)
 Some shelters use small containers from grocery stores (lid not
required)
 You can order these on Amazon or Sam’s Club. (Add them to your
Wish List!)
o The bowls and comfort items will stay with the cats until they arrive at their
destination.

The Day Before Transport

• ASPCA drivers will arrive in the evening with the transport crates. These are large
dog-sized crates, not small cat carriers.
o The reason we arrive the evening prior to the transport is to give the cats time
to acclimate to their new space with their comfort items thereby decreasing
stress and potential for illness post-transport.
• Crates will have puppy pads inside.
• Each crate will be labeled for the cat/s who will be using it.
• Upon arrival, please ensure the crates are kept in a climate-controlled area (the feline
kennel ward, an office, hallway, conference room, etc.)
• Put the cat’s litterbox, disposable bowls containing food and water, and the comfort
item in the crate with the cat.
 • Drivers and shelter staff should load all cats into kennels prior to leaving the shelter for
the evening.
• The cats will spend the night in these large crates. By having their familiar items
remain with them, they will more easily acclimate to the crate for transport.

Day One of Transport

• Drivers will arrive at the designated time and litterboxes should then be removed from
the kennels. Adult cats will have potty pads in the crates. Kittens will have a potty pad
and a handful of litter.
o Why remove the litterboxes? Due to unfamiliar surroundings of transport, few
cats actually use the litterbox during the transport itself. Once the cats reach
the overnight waystation or destination, they will be provided with litterboxes
overnight.
• Please send along one large disposable bag of your kittens’/cats’ food with our drivers
(enough for one night). This will be fed at the waystation. There should be enough in
the bag to feed all of the kittens/cats on transport.
• Disposable bowls containing food and water, and the cats’ comfort items stay in the
crates with them.
• Drivers will carefully load the crates onto the vehicle and secure them.
• Once the cats reach the waystation, drivers will ensure everyone has their food and
water refreshed, and they will give each cat a litterbox with litter.
o Litterboxes and litter will be provided by the overnight waystation.

Day Two of Transport

• Drivers will arrive early in the morning and remove the litterboxes once again. They will
ensure that all cats have a clean crate, and fresh food and water.
• All crates will be loaded carefully onto the vehicle and secured.
• Upon arrival at the destination, drivers will carry the entire crate into the building to the
location where the cat’s new kennel is. Each cat will be placed into her new kennel,
which will have a litterbox and fresh litter inside. The drivers and/or shelter staff will
also put each cat’s disposable food and water bowls, and comfort item in her kennel
with her.
o Why do these items stay with the cats for so long? Because these are familiar
items covered in each cat’s personal scent, having them close by greatly
reduces the cat’s stress during and post-transport. Shelter staff at the
destination shelter will slowly remove these items over the next several days
and replace with their new supplies.

Questions? Concerns?
• Do all cats stop at a waystation? No. Some cats may load at a source and go directly
to their destination if it is within one day’s travel.
• If you have questions or concerns about transporting cats, please reach out to your
ASPCA Logistics Manager.
 PAPERWORK FOR TRANSPORT

Paperwork should be contained in a 3-ring binder in plastic sheet protectors. Verify required
paperwork is in order for each animal as follows:

Health Certificate, signed by a veterinarian, completed fewer than 30 days before transport
date, facing forward and visible in plastic sleeve. Health certs must have correct destination
shelter and address (if applicable) on them. Health certs must not have contagious illnesses or
diseases documented.

Rabies certificate for all animals 12 weeks and older, facing backward and visible in plastic
sleeve.

If it is a handwritten form, it must be signed by a veterinarian, or be stamped with the

veterinarian’s signature

If it is a computer-generated form, it must have name of veterinarian and it may or may not
have a digital or stamped signature on form

Serial number or lot number of rabies vaccine must be on rabies certificate

Rabies tags are optional – they are not required

Check each dog for obvious signs of illness, parasite infestation, injury and behavioral
wellness using the Health and Behavior Checklist (Appendix C) as a guide. If there is a
serious health issue (see below), remove the dog from transport and note why the dog was
removed on the TM. Each driver must change gloves or use a different drape sheet/towel
between each dog or group of co-housed dogs. Each driver must make every effort to ensure
that dogs do not come in contact with clothing and other items that could transmit disease. For
a removed dog, load an alternate in its place, if applicable (see below). If it is questionable
whether the dog should transport or not, call manager to discuss potential removal from the
transport and selection of an alternate from the transport list. If you are unable to reach a
manager and the dog meets one of the criteria below, remove the dog and select an alternate.

Additional shelter records: surrender information, additional medical information, etc.

between health certificate and rabies certificate. (In some cases, source is emailing this to
destination prior to transport)

For dogs only, if shelter performs standard behavior assessment, a copy of that paperwork
should be in between health certificate and rabies certificate facing forward. Behavior
assessments are only performed on dogs that are 6 months and older.

Serious health/behavior NO LOAD issues:

• Hair loss not noted or approved to send on TM/health certificate

• Fearfulness (dog avoids all contact) - freezing
• Growling or attempting to bite
• Green or yellow discharge from nose or eyes
• Red or inflamed eyes
• Live ticks and/or fleas (you must feel the coat of each dog)
• Female in heat

Issues that can be loaded:

• Mats in fur (not extreme or painful)
• Issues noted on TM as known and accepted by destination
• Umbilical hernias
• Cherry eye – not noted on TM
• Fly strike issues (usually on prick ears, such as German Shepherds, Huskies, Akitas,
etc., tails of all dogs)

• Flea Bite Dermatitis (FBD), also known as Flea Allergic Dermatitis (FAD). Do not
load a dog with live fleas.
 ALTERNATES

Alternate can be a litter of puppies or a single dog or housing group that matches the number
of kennels (at destination shelter) of dogs that were removed. See driver notes for additional
information.

Examples:

Chihuahua and Labrador are both ok to load for each other! Yorkie and Shepherd mix are both
ok to load for each other! Pitt x and Lab x are both ok to load for each other!!

The loading of alternates is dictated by kennel space at the destination shelter, not cage
space on the vehicle.

If accepted dogs are removed from transport for any reason at the current shelter or a
previously loaded shelter, you must load alternates, if there are alternates, and if they will fit at
the destination shelter. Select alternates from the alternates section of the transport manifest.

Number of kennels at destination shelter must stay the same after alternates are loaded. If a
single dog drops off, you may load another single dog or more than 1 dog if the kennel count
stays the same and the dogs are on the accepted alternate list.

If one or more littermate or members of a housing group (highlighted together on TM) drops off
but the rest of the litter or housing group is loaded, do NOT load any alternates. If a littermate
is removed for illness the whole litter must be removed. If a whole litter or housing group is
removed from transport, you may move up another whole litter, another housing group or one
single dog, as long as the kennel count at the destination shelter stays the same.

Call manager for cases not covered above.

As each dog is qualified for transport, make any changes to the TM as needed and note
additional information relevant for the destination shelter in the note’s column. Refer to the
paperless manuals for instruction if necessary.

A collar ID band should be on each dog with dog’s name and animal number. Source is
responsible for placing ID band on dogs/cats. If source has been unable to band each animal
the driver should provide bands from truck stock and all animals must be banded prior to
departure. It is recommended that colored ID bands are placed on dogs that are going to a
second or third destination, in order to designate destination. Sources that are participating in
these transports on a regular basis should be assigned an individual band color.

Source shelter staff and/or volunteers will walk or carry the dog to the transport vehicle.
Source shelter representatives are not permitted to enter vehicle. Driver will receive the dog
and place each dog in a kennel of the assigned size. Kennel sizes are assigned on the
transport manifest (Appendix A). If a dog is much larger than the TM says it is, see instructions
below.

Dogs should be loaded largest to smallest. (So that the last kennel left is not too small for the
last dog left) Dogs that may be housed together are highlighted on the TM. Driver is
responsible for knowing which cage each dog is placed in during entire transport. Transits
need to be loaded by section in order to most efficiently use the bar system. The final TM
should be saved to Box as soon as possible after leaving the source shelter. If a potential
health or behavior issue is noted at loading, speak with the team member qualifying the dogs
for loading before housing the dog.
 DOG AND PUPPY HANDLING:

1. Larger dogs and puppies may be gently pushed into cage, and you may use treats to
encourage the dog to enter the cage.
2. Do not remove lead/leash until the dog is inside the cage.
3. Remove lead/leash from each dog, once dog is safely inside the cage.
4. Puppies should be handled one at a time, even though source shelter representative
may be carrying multiple puppies.
5. To ensure that all animals are at the least risk for contamination during transport,
please do not allow dogs to touch your clothing. Dogs that have contact with a part of
you that has had contact with another dog can potentially be exposed to a disease or
fungus. In order to avoid this contact, you may use a clean “drape” between each dog
or group of puppies. You may place the single use “drape” into the crate with the dog.
6. Some small dogs are nervous about being placed into and removed from crates.
Gently use the towel method to manage smaller dogs that are anxious or unruly.
Instead of using a leash or lead, you may speak to the dog quietly as you gently and
efficiently wrap the towel “burrito” around the dog to pick it up. The catch pole must
never be used on cats or dogs under 25 lbs. If a dog requires a catch pole for your
safety at load that dog should not load!
7. Puppies should never be picked up by the scruff of their necks. Puppies should be
carried wrapped in a towel or puppy pad at all times.

Loading guidelines to be used when incorrect weights on TM

Transport team is responsible for ensuring that dogs are not overcrowded in the transport
vehicle. The TM will show crate designation for each dog, pair of dogs, or litters. If transport
team identifies a mismatch on animal size to crate size, contact manager for instructions on
how to proceed unless there is an appropriately sized crate that is not scheduled for use that
can be utilized. When in doubt, contact manager. If you can comfortably rearrange, make the
appropriate corrections in the TM (Appendix A) and inform the manager via text or email. BUS
ONLY – As you load each animal into the appropriate kennel, check the box in that
corresponding kennel on the Kennel Placement Sheet to indicate that the dog or cat is
physically on the bus.
1. Once all dogs from the source shelter are on board, the loading team member will
complete the loading checklist (Appendix D) which includes double checking that all
cage doors and all vehicle doors are secured, the housing area is at an appropriate
temperature, boxes of supplies are loaded and secured, additional crates are secured
safely in aisle and the compartment for the generator is securely latched. Additionally,
a final check to verify that each dog on the transport vehicle matches what is listed on
the TM and that total animals transported matches the TM.
2. Paperwork in binder must match animals that are on the truck. Do not take paperwork
for dogs that are not on the transport vehicle. If there are multiple animals on a health
certificate and animals did not load for some reason, cross them out on the health
certificate.
3. If an animal is slated for transport did not load, be sure their paperwork is given back to
source shelter staff prior to departure.
4. The final TM should be saved to Box as soon as possible after leaving the source
shelter.

The final TM should be saved to Box as soon as possible after leaving the source
shelter.Loading and brief exam of dogs should take 1-2 minutes per animal (load should
take no more than 30 minutes).
 TRANSPORT

For the comfort and safety of the animals these guidelines must be followed during transport:

1. The housing area must be kept at an appropriate temperature. Temperature range

should be 60-80°F (70°F is optimal). HVAC unit must be operated to circulate fresh
air into the cargo area at all times. Unit must not be off at any time – fresh air must be
brought into the cargo area at all times. Drivers may have to switch between cooling
and heating, depending on weather conditions.

2. During transport, animals must have adequate space, comfortable environmental

conditions, and good air quality.

3. Drivers should be careful to avoid subjecting animals to sudden acceleration and

deceleration stresses, or excessive lateral movement (cornering), noise or vibration.

4. Dogs must be safely and securely confined within the enclosure. Doors on primary
enclosures must be secured to prevent accidental opening.

5. Particular attention must be paid to the provision of shade, as a transport vehicle parked in
direct sunlight, even in comfortable temperatures, can rapidly exceed safe temperature
levels even with the air conditioning running.

6. Exterior vehicle doors must always be closed when checking on dogs or cats during
transport health checks. Never open a cage door when the vehicle sliding, or rear door is
open. Accidental escape must always be considered and prevented.

7. Every 4 hours, you must stop to check on each animal.

• Spot clean if the kennel is heavily soiled, unless an escape risk is probable. Keep in
mind that excessive, unnecessary disruption in the vehicle, including additional stops
or prolonged stops, can increase stress, vocalization, and the chance of post-
transport illness. A standard stop, including animal care, should take 15-20 minutes.
If your stops consistently take longer than 20 minutes, please discuss process with
Senior Manager.

• Offer water to each animal with the watering can (or other such device).
 • Offer a snack to each dog.

• If puppies or small breed dogs refuse treats and you are concerned, please contact
Manager. You may be directed to follow the Karo/Nutrical protocol. Drizzle a small
amount (1/2 – 1 teaspoon) of Karo or Nutrical into each puppy’s mouth. Do not touch
the puppy with the bottle. You may also use a Q-tip like cotton tip applicator. Dip Q-tip
into bottle, then rub on puppy’s gums. Use a new Q-tip for each puppy. Karo syrup
puppies will be noted in the box on the TM. This may be done as part of a fuel and/or
meal break.

8. When using the watering can please wipe the spout with a Rescue Wipe between
kennels so that no debris is transferred from kennel to kennel.

9. One driver must stay with vehicle at all times during stops. If next 4 hour check stop is
one hour or less away from destination shelter, you may skip that stop and proceed to
destination shelter.

10. During vehicle stops, the general public is not allowed to board the vehicle or to
observe and/or interact with the animals.

11. Do not remove dogs from their kennels unless for necessary cleaning or emergency
situations. It is important to minimize stress on the dogs by disturbing them as little as
possible. If it is necessary to remove a dog from its kennels, close all exterior doors
and windows to prevent escape. Transport team members shall have leashes and
animal handling equipment ready prior to removing a dog from its housing.

12. The Animal Relocation Program strives to schedule transports that stay within the
recommended 12-hour transport time from source to waystation or source to
destination shelter. Transports that go over 12 hours or 650 miles will be scheduled
only with the permission of a Senior Director.

13. Overnight waystation locations are designated by ASPCA. Currently, we use

Rockingham Harrisonburg SPCA in Harrisonburg, VA, the Augusta Regional SPCA in
Staunton, Va., ChattaNeuter in Chattanooga, TN, Overland Park Waystation in
Overland Park, KS, Animal Refuge League or Greater Portland in Portland, ME, and
Kentucky Humane Society in Louisville, KY.

14. In emergency or potential emergency situations (such as vehicle breakdowns), you

must notify the manager immediately. Senior Manager will coordinate next steps.

15. If your arrival time at the destination shelter or waystation is going to be plus or minus
30 minutes or more, call or text the shelter contact with new ETA.

16. For some transports, the destination shelter is also the loading point for another
destination shelter. In this case, the second destination shelter is responsible for
providing potty time to each dog before loading onto transport vehicle for final transport.

17. BUS ONLY – the interior curtains must be drawn down and secured prior to departure.
This ensures there is no nose-to-nose contact between the dogs in the vehicle, and also
that dogs do not see each other across the aisle and become agitated. See photo below.
In addition to the requirements outlined above:

Personal pets and all other ASPCA transport animals are not allowed to travel with team
members.

Animals are not allowed in the main cabin of the vehicle and may not ride on seats or laps. In the
case of debilitated or orphaned animals an exception may be made with the permission of the
director.

All transport tasks must be logged by driver with detailed start and end times on the loading
checklist. This documentation is crucial for FORUM requirements. (Appendix D)

For example, a transport may look like this:

6:00 Arrive at source

6:20 Depart source

10:20 Fuel stop; offer water and snack

10:40 Resume travel

1:30 Arrive at destination

 1:45 Un-loading complete

2:15 Cleaning complete

2:15 Depart destination

UNLOADING AT DESTINATION SHELTER

1. When arriving at the destination shelter, park transport vehicle in the designated
unloading area specified by the manager in the itinerary. If there is no unloading area
specified, and you are unfamiliar with the destination, ask their contact where they
would like you to unload when you call to confirm your arrival time. Follow guidance
from destination shelter regarding unloading dogs per their system, as necessary.

2. BUS ONLY - When unloading at destination, unload cat compartment through the
front door first. Keep the interior doors closed and unload crates through the front
door. The same can be done if you have lots of puppies towards the front of the
vehicle.

3. BUS ONLY - When you remove the sections of the interior door, use care not to
bump the LED lights in the compartments. Always leave the second interior
compartment door on the bus.

4. BUS ONLY - If you have at least 5 volunteers helping to unload the vehicle, you can
unload through the front and rear doors being sure to have a copy of the kennel
placement sheet at each door and check off each animal as it exits the bus.

5. Driver must take every precaution to ensure that dogs cannot escape during
unloading. If unloading cats, you must carry the entire crate into the shelter or
close the vehicle door before transferring the cat to another crate. Never carry a
cat in a blanket or your arms.

6. Prior to unloading, make sure leashes and animal handling equipment are
ready and within reach. Cover the back step on the bus with a towel so that
dogs stepping off do not cut their paw on a sharp edge.

7. Give paperwork binder to destination shelter representative. Drivers must

ensure that each dog to be unloaded at destination shelter has appropriate
health and Rabies certificate, shelter records, etc. in a sleeve in the
appropriate binder for that destination shelter. When in doubt, stop and match
up each dog with the paperwork to ensure that all paperwork matches the
dogs to be unloaded. Ask for an empty binder to be returned from last
transport to keep binder supply replenished.

8. BUS ONLY - Check the box on the Kennel Placement Sheet as each animal
unloads to ensure that all animals are off the bus. In smaller vehicles animals
can be checked off the manifest or the Kennel Placement Sheet.

9. Hand off each dog to destination shelter staff member or volunteer. Unload
dogs out of the side door only. Do not unload dogs alone. Ensure that each
dog is secured with a slip lead before allowing dog out of cage. Ensure that
 small dogs and puppies are carried singly and safely. Read name and/or
number of each dog as you are handing it off to destination shelter
staff/volunteer. Work efficiently and safely to unload the dogs. Each driver
must change gloves or use a drape between each dog or group of co-housed
dogs. Each driver must make every effort to ensure that dogs do not come in
contact with clothing and other items that could transmit disease. Destination
shelter staff and volunteers are not permitted to enter vehicle.

10. Driver is responsible for ensuring that the correct dogs are delivered to the correct
destinations. Paperwork for each dog must match each physical dog. Driver may use a
color collar ID band or other such identification protocol to ensure correct delivery of
each dog.

11. As long as dogs are on board, do not leave vehicle unattended at any time. Be sure to
park in shade whenever possible during warmer months as temperatures inside the
vehicle can rise quickly.

12. When animals are no longer in the vehicle please put the No Animal On Board sign in the
windshield of the vehicle.

13. Please fill out a feedback form (Appendix F) if there were issues that occurred during a
transport that are notable and need to be addressed by manager and/or ASPCA.

14. Unloading of animals should take 1-2 minutes per animal.

15. Ensure that all entrance doors are closed and locked as directed by waystation/destination
shelter staff. Driver is responsible for understanding destination shelter requirements.

16. Review the supply list and restock any missing supplies at Waystation or relocation
storage unit.
 STORAGE SHED INFO

Arlington, TX
• Extra Space Storage, 701 E. Mid Cities Blvd., Euless, TX
76039
• 817-858-9845
• Unit: 324
• Gate Code: *3241746#
• Lock on Storage: 1001
• Manager lives on site.
• 2.5 miles from Remote South Parking at DFW.

Staunton, VA
• Located at Augusta Regional SPCA.
o 33 Archery Ln., Staunton, VA 24401
• Supplies are located in the first shed on the left of the shelter.
• Staff at shelter has a spare key if needed. To enter the building, Keybox code is 108 and
Alarm code is 1008
• Please e-mail Trisha Deaton at Trisha.Deaton@aspca.org to let her know what was
taken from the unit.

Chattanooga, TN
• Life Storage, 6601 Lee Highway, Chattanooga, TN 37421
o After Hwy. 153
• Unit D224
• Gate code 2247671*
• Each NSRR vehicle should have a key to the storage shed on the key ring.

Louisville, KY
• 5225 Bardstown Rd., Louisville, KY 40291
• No lock on shed door.
• If access to waystation after-hours is needed:
o Key in lock box on gate/door to old shed across from waystation.
o Lock Box Code: 5225

Union, MO
• 800 N. Washington Ave., Union, MO 63084
• Call staff one hour prior to arrival for access to building.
o Scott Sherlock (ASPCA) – (347) 380-2087
o Anthony Ware (ASPCA) – (636) 266-1846
o Rodney Bickel (Express) – (636) 208-5353
o Jim Lucarell (ASPCA) – (646) 771-4344
• Main gate code – 7252, then push enter (same process to close the gate).
o Please ensure the gate has closed completely before you pull away!
• Code for the key box is 4411.
• The alarm will sound if you enter the double grey doors. The code is 7252.
 WAYSTATIONS

AUGUSTA – STAUNTON, VA
33 Archery Ln., Staunton, VA 24401
Emergency Contacts: Ashley Cowan – (540) 255-5177
Ashely is the contact for the alarm company
Crystal Via – (540) 292-8727
Key color: Purple

• Be sure that Crystal knows what time you will be dropping off and what time you will be
picking up. If the alarm goes off by mistake she will know it is an ASPCA team member and
not an intruder.
• Unlock door (top lock and bottom lock) & disarm alarm system. If alarm is not
properly disarmed, police and fire department will show up.
o Code for Lock Box is 108
o Code for Alarm System is 1008
• Light switch for entry way is inside the door and light switches for kennel area are inside
kennel door, light switches are labeled.
• Cages will already be set up with water and Kuranda beds.
• Please do not put blankets or pee pads in the cages. The Kuranda beds are sufficient and
the dogs/puppies tear up the pee pads.
• Name tags for cages will be hanging along the wall, if a tag is not there, extra sheet
protectors and dry erase marker are on crate in kennel area
• Dog food and puppy food are in black trash can sitting along wall. Food bowls will be on
top of crate sitting along wall.
• If dogs/puppies need to be cleaned up, plastic bags are hanging in kennel and paper
towels are on crate or in big bag that has the plastic bags in it. Please take all trash out to
the dumpster.
• If needed, towels and blankets are in the cabinet in kennel area. We do not give blankets if
they have the Kuranda beds.
• Please do not drag kennels from the cat transports across the floor! It scratches the floor.
• All Done?
o Be sure to turn off lights in the kennel and entry way areas
o Set alarm by entering the code only (see next bullet point)
o Ensure both locks are locked on the door
o Return lockbox to locked location and both drivers check locks before leaving
• To set the alarm, make sure all doors are closed. The green ready light will be lit up. The
orange trouble light stays on all the time. Enter the 4 digit code and a 60 second countdown
should start on the alarm screen if the alarm is properly set.

THIS IS A CRUTIAL PARTNERSHIP FOR OUR PROGRAM. AUGUSTA WILL DECON AFTER
WE LEAVE BUT PLEASE LEAVE EVERYTHING AS NEAT AND ORGANIZED AS YOU FOUND
IT!
 CHATTANEUTER – CHATTANOOGA, TN
5950 Brainerd Rd. Chattanooga 37421
Emergency Contact: Stefanie Douglas – (423) 320-2863
Key Color: Yellow

• ChattaNeuter is a business that is open to the public and the animals there do not leave
until 4:30 pm. Staff there is busy with the public’s animals and cleaning and may not be
able to assist you at all times. Please be patient!
• WARNING…..DO NOT PARK IN THE GRASS YARD BEHIND THE BUILDING. OUR
VEHICLES ARE HEAVY AND YOU MAY SINK!!
• Upon arrival at ChattaNeuter, Driver 1 should enter to greet ChattaNeuter staff and
ensure all staff and supplies including the numbered kennels and the cage assignment
sheet are ready for unload.
• Driver 2 should begin to unload crates in aisle, luggage, totes, etc., then don gown
and gloves.
• Working with Driver 2 and unloading from the highest kennel number to the lowest
kennel number (example kennel 24 first and kennel 1 last) Driver 1 should check
manifest and check off animal as it is passed to ChattaNeuter staff.
• Driver 2 is managing the physical unload of each animal and handing the leash to
ChattaNeuter staff member. ChattaNeuter staff should take each adult dog for a short
walk to let her relieve herself, then place each animal in their previously- labeled kennel.
• If unloading puppies, Driver 2 should wrap puppy in a puppy pad, holding her away
from body. Hand puppy wrapped in puppy pad to ChattaNeuter staff. Do not place
puppies on the ground. Change puppy pads between litters or have one puppy pad per
puppy.
o Reminder for drivers and ChattaNeuter staff to change gloves between
unloading each animal unless using a puppy pad for puppies then you change
gloves between litters.
• Driver 1 should assist ChattaNeuter staff with feeding and watering all transport
animals in the kennel area once unload is complete.
o A reminder that some of the animals may be thirsty after the trip and could use
additional refills of their water bowls.
• Drivers should open each kennel door and shine a flashlight inside to ensure no animals
have been left behind. If all kennels are clear, begin to spot clean kennels. Any kennels
that contain urine or feces should have their puppy pad replaced and the kennel should
be wiped out with a Rescue wipe. Do not use the Rescue wipes to replace paper towels.
They should only be used for the last wipe out before you put in a new puppy pad.
• Once all animals are unloaded, Driver 1 will remind ChattaNeuter staff of ETA for
following morning.
• Any trash may be placed in the ChattaNeuter dumpster located by the yellow poles
at the back of the building.
• Head out to hotel for the evening.
Morning of Load

• Upon arrival at ChattaNeuter, Driver 1 should enter to greet staff and ensure they are
ready to help with load.
• Collaborate with ChattaNeuter staff to ensure everyone knows dogs are to be loaded
from lowest to highest number in the morning load. (1-24)
• Please keep in mind that the ChattaNeuter staff must clean the entire area where our
animals are housed for client’s animals and must have everything cleaned and dried by
7:30 am to start their regular workday. We must be organized and act with a sense of
urgency during this load so that they have time to serve the public and can still help us
too.
• Driver 2 unloads crates in aisle, luggage, totes, then dons gown and gloves.
• Driver 1, with ChattaNeuter staff assistance, should leash each adult dog and walk
her to the vehicle, allowing time for her to relieve herself, if possible.
• Driver 1 or ChattaNeuter Staff will hand the leash to driver 2 who will load animals
according to the Cage Assignment Sheet loading from the lowest kennel number to the
highest kennel number (example kennel 1 first and kennel 24 last).
• If loading puppies, ChattaNeuter Staff and Driver 1 should wrap puppy in a puppy pad,
holding her away from body. Hand puppy wrapped in puppy pad to Driver
2. Do not place puppies on the ground. Change puppy pad between litters or have one
puppy pad per puppy

o Reminder for drivers and ChattaNeuter staff to change gloves between loading
each animal unless using a puppy pad for puppies then you change gloves
between litters.

• Driver 2 should do final count and match to TM on the iPad to ensure all animals are
present.
• Driver 1 should let ChattaNeuter staff know they are leaving, thank them for their help.
ChattaNeuter Transit Load Order
 KCK WAYSTATION – OVERLAND PARK, KS
9275 Flint St., Overland Park, KS 66214
Emergency Contact: Haley Herman: (913) 209-0585

• Assigned alarm code:

VEHICLE CODE
S3 - Lizzie 3231
S4 - Tobias 2095
Farrah 5112
Frank 1050
Mainerd N/A
BRC 4656
Fabio 3837
Jaime 8343
Julie 2939
Elvis 1799
Toto 8410
RELO Floater 1723

• Backdoor code: 1001. Enter building, turn to face the alarm panel, and press either the DISARM button
and the code, or follow the numeric instructions below:

TABLE 1: BASIC
Command Instructions
Disarm the system Press 1, code
Cancel an accidental alarm Press code or press 1, code

Press 2, code
Arm to Level 2 (stay)
If the quick arm feature is on, an access code is not required

Press 3, code
Arm to Level 3 (away)
If the quick arm feature is on, an access code is not required
Send a police alarm Press and hold both Police buttons for 2 seconds
Send an auxiliary alarm Press and hold both Auxiliary buttons for 2 seconds
Send a fire alarm Press and hold both Fire buttons for 2 seconds

• Before the final person leaves the building, always arm the alarm to level 3. You can press the AWAY
button and then enter the code or follow the numerical instructions in the table above. You have 30
seconds to leave and close the door.
• On the rear entry door lock, you can disable the auto lock by simply turning the knob at the top of the
doorknob lock to a vertical position. You must turn it horizontally before you leave the building, or it will
not be locked. Once the card reader panel is installed, the instructions for this action will change.
• There is a Large RED Carabiner hooked at the lower right garage door panel track. It
must be REMOVED before operating the garage door. The garage door should open and
close easily now by pushing the up and down button. If it stalls on the down, press it open
again. Press down, immediately press stop after it starts to move, press down a second time.
It was catching, and they fixed it twice.
• Temperature can be adjusted within set parameters. There are two thermostats, one on the
back wall in the garage and one on the front wall in the lobby. They are currently set for 63°,
but if you need temperature set differently prior to arrival please email Lou as soon as possible
at: Lou.Guyton@aspca.org.
o 69°/70° seems to be comfortable but that may change once animals are in the building.
• WiFi info:
o Network: DG1670A92
o Password: DG1670A789592
 KY WAYSTATION – LOUISVILLE, KY
5225 Bardstown Rd., Louisville, KY 40291
Emergency Contact: Amanda Taylor: (502) 232-1823

• The KY waystation is a boarding facility that KY Humane has offered for the ASPCA to
temporarily keep animals overnight during transports.
• We may also transport animals to the KY Humane Adoption Center. On your calendar and
itinerary, the waystation is represented by KY, and the adoption center is represented by
the letters KYAC.
• When you are on your way to KY, be certain you stay in touch with staff to provide an
accurate ETA.
• You should never load at KY prior to 7:00 am unless you have been informed of an
updated load time by a Manager, Senior Manager, or Director. KY’s staff is normally not
available until 7:00 am.
• Staff should take care of getting kennels and food ready for the animals’ arrival and will
ensure all kennels are cleaned and disinfected upon the animals’ departure.
• If you arrive after hours and the staff is gone:
o Key in lock box on gate/door to old shed across from waystation.
o Lock Box Code: 5225
• In the storage unit, ASPCA supplies are on the left, KY Humane’s supplies are on the right.
 UNLOADING AT WAYSTATION OR MEET-UP LOCATION

1. Waystation and/or meetup locations may be scheduled as needed.

2. Driver is responsible for obtaining appropriate phone numbers of meetup location drivers
and source/destination shelter contacts from TeamUp itinerary.
3. For meetup locations, driver must wait for the arrival of the meet up drivers to assist them
with unloading and loading their dogs.
4. Follow all procedures as outlined in “Unloading at Destination Shelter” section and add the
following items:

• Driver must ensure that dogs are not walked through the cleaning solution
and other matter that is generated by cleaning a vehicle.

• Driver must comply with requirements of waystation or meetup location.

• Driver must ensure that the animals are loaded back into the same
crates they were in the night before when reloading from the waystation.
Be sure to adhere to the cage assignment sheet (Appendix H)

• Review the supply list and restock any missing supplies at Waystation or
relocation storage unit.
 ILLNESS/INJURY AT THE WAYSTATION

CHATTANEUTER – TN WAYSTATION
Illness/Injury at Unload
Should an animal seem to be ill or injured when unloading at the waystation:

1. Inform waystation staff.

2. Call ASPCA Senior Director to inform him/her of the situation. If Senior Director is
unavailable, contact Veterinarian, Animal Relocation.
3. Ask waystation staff if the staff veterinarian or LVMT is present to make an initial
assessment. If Parvo is suspected ask the waystation staff if a Parvo test can be
completed. Puppy should stay in the truck while the test is being run. If the puppy is Parvo
positive the puppy and all littermates should be taken to the emergency clinic. (see Parvo
protocol below)
4. If the veterinarian/LVMT is not available, make arrangements to take the animal to the
emergency clinic immediately and let other driver unload the remaining animals from the
truck while you take the animal to the vet. If the animal is not urgently ill, please unload
remaining animals first, then take animal to the vet in ASPCA vehicle.

Animal Emergency & Specialty Center of Chattanooga

6393 Lee Hwy.
Chattanooga TN 37421
(423) 822-8304
Open 24 hours

5. If the determination is to take the puppy or puppies to the emergency clinic please confer
with ChattaNeuter staff about return to waystation. Puppies should be held at emergency
clinic overnight rather than requesting staff return to the clinic late in the evening.
Illness/Injury at Load

Should an animal seem to be ill or injured when loading animals into the vehicle in the morning,
please follow these steps:

1. Call ASPCA Senior Director to inform him/her of the situation. If Senior Director cannot be
reached, call Veterinarian, Animal Relocation.
2. Inform waystation staff of the suspected illness/injury.
a. Arrange to drop off animal at the emergency clinic and waystation staff will
coordinate care with ASPCA Senior Manager/emergency clinic.
3. Load remaining animals into vehicle and depart waystation.
a. Please note that you should wash your arms and hands with warm water and anti-
microbial wash available in the clinic and change your gown, shoe covers and
gloves after handling an ill animal.
b. If you suspect an ill animal has touched your clothing, either change clothes or don a
gown when loading the remaining animals into the vehicle.
If Parvovirus is suspected

4. Do not remove the puppy or littermates from the kennel/crate where they have been
housed. This includes puppies that may be in a different crate/kennel but are from the
same litter.
5. Inform waystation staff.
6. Call ASPCA Senior Director to inform him/her of the situation. If Senior Director cannot be
reached, call Veterinarian, Animal Relocation.
7. Ask waystation staff if the staff veterinarian or LVMT is present to make an initial
assessment. If Parvo is suspected ask the waystation staff if a Parvo test can be
completed. If the puppy is Parvo positive the puppy and all littermates should be taken to
the emergency clinic.
8. If this is a puppy is part of a litter…
a. If littermates have already been taken into the waystation, leave them where they
are and be sure waystation staff knows that you suspect parvovirus. This includes
puppies that may be in a different crate/kennel but are from the same litter.
b. If littermates are still in the truck, leave them in their kennels when you take the
suspected ill puppy to the vet in the ASPCA vehicle. This includes puppies that may
be in a different crate/kennel but are from the same litter.

9. ChattaNeuter’s selected veterinarian is:

Animal Emergency & Specialty Center of Chattanooga
6393 Lee Hwy.
Chattanooga TN 37421
(423) 822-8304
Open 24 hours

10. If the determination is to take the puppy or puppies to the emergency clinic please confer
with ChattaNeuter staff about return to waystation. Puppies should be held at emergency
clinic overnight rather than requesting staff return to the clinic late in the evening.
11. If puppy is released by the veterinarian and you still have access return him/her to the
waystation:
a. If there is an emergency need, call ChattaNeuter Clinic Director, Stefanie Douglass.
b. If you experience other issues call the ASPCA Director.
12. If puppy is too ill to continue with transport in the morning, leave the puppy with the
emergency clinic and inform the ASPCA Senior Manager or Senior Director.

Stefanie Douglass – 423-320-2863

ChattaNeuter – 423-531-SPAY (7729)
 KENTUCKY HUMANE SOCIETY – KY WAYSTATION
Illness/Injury at Unload
Should an animal seem to be ill or injured when unloading at the waystation, please follow these
steps:

13. Inform waystation staff.

14. Call ASPCA Senior Director to inform him/her of the situation. If Senior Director cannot be
reached, call Veterinarian, Animal Relocation.
15. If animal is seriously ill or injured, plan to take the animal to the vet immediately and let
other driver unload the remaining animals from the truck while you take the animal to the
vet. If the animal is not urgently ill, please unload remaining animals first, then take animal
to the vet in ASPCA vehicle.
16. First vet:

Louisville-Hurstbourne Animal Hospital

4601 Wattbourne Ln.
Louisville, KY 40299
(502) 495-0509
Open until 8:00 pm EST

17. If it is after 8:00 pm, please take animal to second vet:

Jefferson Animal Hospital

4504 Outer Loop
Louisville, KY 40219
(502) 966-4104
Open 24 hours

18. Once animal has been released from the vet hospital, return him/her to the waystation.
a. If staff has already left for the day, there is a lock box attached to the storage area
door which is the building directly next to the waystation. The code is 5225.
b. If you are unable to access the lockbox or experience other issues call the ASPCA
Manager.
Illness/Injury at Load

Should an animal seem to be ill or injured when loading animals into the vehicle in the morning,
please follow these steps:

1. Call ASPCA Senior Director to inform him/her of the situation. If Senior Director cannot be
reached, call Veterinarian, Animal Relocation.
2. Inform waystation staff of the suspected illness/injury.
a. Waystation staff will take the animal to the vets at their adoption center for treatment
and coordinate care with ASPCA Senior Manager.
3. Load remaining animals into vehicle and depart waystation.
 a. Please note that you should wash your arms and hands with warm water and soap
thoroughly and change your gown, shoe covers and gloves after handling an ill
animal.
b. If you suspect an ill animal has touched your clothing, either change clothes or don a
gown when loading the remaining animals into the vehicle.
If Parvovirus is Suspected

1. Inform waystation staff.

2. Call ASPCA Senior Director to inform him/her of the situation and let him/her know that
parvovirus is suspected. If Senior Director cannot be reached, call Veterinarian, Animal
Relocation.
3. If this is a puppy who is part of a litter…
a. If littermates have already been taken into the waystation, leave them where they
are and be sure waystation staff knows that you suspect parvovirus.
b. If littermates are still in the truck, leave them in their kennels when you take the
suspected ill puppy to the vet in the ASPCA vehicle.
4. Call the first vet to be sure they have parvo tests available.
5. First vet:

Louisville-Hurstbourne Animal Hospital

4601 Wattbourne Ln.
Louisville, KY 40299
(502) 495-0509
Open until 8:00 pm EST

6. If it is after 8:00 pm, or the first vet does not have parvo tests available, please take animal
to second vet. Call them to let them know you are on your way with a puppy who has
suspected parvo:

Jefferson Animal Hospital

4504 Outer Loop
Louisville, KY 40219
(502) 966-4104
Open 24 hours

7. If puppy is healthy and OK to go back to the waystation, return him/her to the waystation:
a. If staff has already left for the day, there is a lock box attached to the storage area
door which is the building directly next to the waystation. The code is 5225.
b. If you are unable to access the lockbox or experience other issues call the ASPCA
Manager.
8. If puppy is too ill to continue with transport in the morning, leave the puppy with the vet
hospital and call the ASPCA Manager for your transport.
9. If a puppy is too ill for transport but the hospital OK’s the puppy being transferred into the
care of the vets at KY Humane, staff at KY Humane will pick up the puppy and transport
him/her to the shelter.
 AUGUSTA REGIONAL SPCA – VA WAYSTATION

Illness/Injury at Unload

Should an animal seem to be ill or injured when unloading at the waystation, please follow these
steps:

4. Inform waystation staff.

5. Call ASPCA Senior Director to inform him/her of the situation. If Senior Director cannot be
reached, call Veterinarian, Animal Relocation.
6. Since the animal will remain at the Augusta Regional SPCA the health certificate will need
to be altered to reflect the change. Call Senior Manager for guidance and be sure to leave
all paperwork for that animal with Augusta staff (rabies certificate, etc.)
7. Augusta Regional SPCA has a veterinary team in the clinic next door. They manage illness
or injury for the ASPCA onsite and usually will keep the animal and adopt it out themselves
later.

Illness/Injury at Load

Should an animal seem to be ill or injured when loading animals into the vehicle in the morning,
please follow these steps:

1. Call ASPCA Senior Director to inform him/her of the situation. If Senior Director cannot be
reached, call Veterinarian, Animal Relocation.
2. Inform waystation staff of the suspected illness/injury.
a. Waystation staff will take the animal to the vets at their clinic for treatment and
coordinate care with ASPCA Manager.
3. Load remaining animals into vehicle and depart waystation.
a. Please note that you should wash your arms and hands with warm water and soap
thoroughly and change your gown, shoe covers and gloves after handling an ill
animal.
b. If you suspect an ill animal has touched your clothing, either change clothes or don a
gown when loading the remaining animals into the vehicle.
If Parvovirus is suspected

10. Inform waystation staff.

11. Call ASPCA Senior Director to inform him/her of the situation. If Senior Director cannot be
reached, call Veterinarian, Animal Relocation. Inform him/her that parvovirus is suspected.
12. If this is a puppy who is part of a litter…
a. If littermates have already been taken into the waystation, leave them where they
are and be sure waystation staff knows that you suspect parvovirus.
b. If littermates are still in the truck, leave them in their kennels when the puppy is
taken to the vet.
c. Shelter staff will perform a Parvo test and decisions will be made as to how to house
the rest of the puppies when results are known.
13. If puppy is too ill to continue with transport in the morning, leave the puppy with the Augusta
Regional SPCA and call the ASPCA Senior Manager so that the health certificate can be
updated.
14. Please leave any paperwork for that puppy (rabies certificate, etc.) with Augusta staff.
 KCK WAYSTATION – OVERLAND PARK, KS

Illness/Injury at Unload, Load or While Onsite at Waystation

If an animal looks ill or injured when unloading, loading, or at/near the Kansas City, Kansas (KCK)
waystation:
1. Inform waystation Driver Manager of the situation. If waystation Driver Manager is not
present at the waystation, please call him/her immediately. If waystation Driver Manager
cannot be contacted, call ASPCA Senior Director to inform him/her of the situation. If Senior
Director cannot be reached, call Veterinarian, Animal Relocation.

2. Determine if the condition is a medical emergency. Medical emergencies include:

• Non-responsive/unconscious
• Trouble breathing
• Seizures/fainting
• Facial swelling
• Large amount of bleeding

3. If truemedical emergency, stop loading/unloading.

a. Go straight to Blue Pearl Emergency clinic (contact information below)
b. Notify the waystation Driver Manager at KCK.
c. Call ahead to the emergency clinic with information on the animal’s condition
and approximate arrival time

4. Call Senior Director, Animal Relocation

If the animal is not urgently ill, call Senior Director, Animal Relocation for further direction.
If a contagious disease is suspected, wear Personal Protective Equipment (PPE) including gown,
gloves, and shoe covers.
a. Sign of contagious diseases include discharge from eyes and nose, repeated
coughing, vomiting, or diarrhea.
b. If parvo is suspected, inform waystation Driver Manager immediately and s/he will
run a parvo test. See section “If Parvovirus is suspected” below.
c. If you suspect an ill animal has touched your clothing, change clothes or wear a gown
when handling the remaining animals.
d. Wash your arms and hands with warm water and soap and change your gown, shoe
covers and gloves after handling an ill animal.

The following clinics are used for veterinary care at the Kansas City Waystation. Driver
Manager at KCK will call to notify veterinary clinic. For non-emergencies, an appointment
may need to be made with VCA Cherokee Animal Hospital.

Open 8am – 5pm:

VCA Cherokee Animal Hospital
913-649-0440 
9630 Antioch Road
Overland Park, KS, 66212
Office Manager: Kerry Meredith
 Open 24/7: 
Blue Pearl Emergency and Referral- 24-hour hospital
913-642-9563
11950 West 110th St
Overland Park, KS 66212

2. If Parvovirus is suspected (vomiting, diarrhea, and lethargy- especially in puppies)

a. Put on PPE- gown, gloves, shoe covers.
b. Do not handle any other animals until suspected dog has been tested.
c. Do not remove the puppy or littermates from the kennel where they have been
housed.  This includes puppies that may be in a different kennel but are from the same
litter.
d. Inform Driver Manager responsible at the waystation. S/he will immediately run a
parvo test. Once test is completed, move to e below.
e. Call Senior Director inform her/him of the situation.
f. If parvo is suspected ask Driver Manager responsible at the waystation if a Parvo
test can be completed.
i.Only staff approved by an ASPCA veterinarian are able to perform the parvo
test.
g. The puppy with suspected parvo and any littermates should be taken to the
emergency clinic.
 CLEANING – CRATES AND TRUCKS
For the health and safety of the animals in our care, all cleaning processes and animal
handling should assume we are always dealing with contagious disease.

Once the animals are unloaded, park vehicle in a paved lot away from any equipment/crates
belonging to the shelter to begin cleaning and disinfection of the vehicle. Ask destination shelter
staff where vehicle should be parked for decon. The vehicle should be slanted with the back
end lower than the front for drainage. A hose and water supply should be readily available.
Additional planning may be necessary when temperatures are below freezing.

1. Put on PPE (Personal Protective Equipment) gloves, mask, eye protection, and shoe
covers (gowns if known infectious disease present).
2. COMING SOON! Water pressure regulator do not lose!

Cleaning of crates

• Remove all organic material (food, feces, urine, blood, vomit) from crate surfaces
with plastic bags wrapped around your hands or gloves if no bags are available. A
plastic scraper is available for dried on material.
• Whether crates have been used or not during transport, ALL crates need to be
removed and completely cleaned and disinfected.
• Bag all dirty bedding and take it to the trash.
• Remove crates from truck, remove doors from crates and lay next to respective
crates.
• Remove all other materials (totes, containers, etc.) from the inside of the truck. Place
in area separate from area used for crates. If any of these materials have been
contaminated with organic material, they should be cleaned without moving away
from contaminated area using the same protocol as the disinfection of crates (see
below).
• Scrub until all organic material is removed from crates, doors and bowls. Note: The
most contaminated crate(s) should be cleaned last.
• Using the spray foamer WITH BLUE CAP (labeled “Dawn” also known as Dusk on
the bus) with the bright purple tip inside inserted at the top of the tube in the
interior cap, completely coat all surfaces of the crates with Dawn solution.
• Scrub all crate surfaces with brush provided to remove any remaining organic
material. All organic material must be removed in order for the disinfecting step to
be effective. Please scrub every crevice.
• Rinse Dawn soap solution with clean water until all soap is gone.

Disinfection of crates

• Rescue (Accel) foamer WITH RED CAP must have brass water regulator attached
in order to properly dispense correct concentration of Rescue (Accel). Only Rescue
(Accel) foamer WITH RED CAP from Ogena needs water regulator.
• Make sure Rescue (Accel) foamer is at least ½ full, so that the foamer is always
dispensing an adequate concentration of the disinfectant. Make sure to use the
foamer in an upright fashion and do not tip the foamer to a steeper than 45-degree
angle.
 • Remove the crate doors from the crates, then flip the entire crate door and wash
thoroughly to ensure all hair and debris are washed from upside down bowls.
• Remove all used leashes and lay them with the crates in the parking lot and foam
them with Rescue. Any leashes that are covered in poop or vomit should be thrown
away.
• Coat all surfaces with Rescue (Accel) solution using foamer WITH RED CAP with
the orange tip in place, or if a garden hose is not available, use the pump sprayer.
• Wait 10 minutes to allow disinfectant to take effect.
• Tip crates over to drain excess water/Rescue (Accel) solution out of crates.
• Ensure that all surfaces are free of excess liquid.
• Move crates and leashes to clean section of lot.
• Once in clean section, rinse crates, bowls, leashes and crate doors thoroughly.
• Reattach doors to crates.
• Wipe out each bowl with clean paper towel to ensure all bowls are clean
• Return crates to vehicle, or designated storage area, leaving designated cleaning
area as it was found.
• Close doors and turn on heat/fan full blast for 15 minutes to dry vehicle and crates.

Cleaning of the vehicle

• Clean cab: Discard all trash, wipe all surfaces (dashboard, doors, handles etc) with
Clorox wipes, shake out floor mats, wipe down leather surfaces with Armour-all
wipes. Clean floors and walls behind the seats (remove everything, including all
trash and organic matter, then wipe with Clorox wipes.) Check to make certain
sealant between the cab and rear of vehicle is intact and not leaking. If any excess
moisture is found, contact Senior Manager immediately. Ensure nothing is stored
behind the seats of the vehicle as this can trip the emergency breaker for the heat
and air conditioning unit. The cab should be organized and clean before you
leave the vehicle.
• Do not leave personal possessions in the vehicle post-transport.
• If there are no crates in the vehicle (built in kennels) follow all above steps except for
crate removal.
• Remove all organic material from surfaces with gloves.
• Apply detergent to all hard surfaces inside vehicle. Scrub with scrub brush until all
organic material is removed. Rinse thoroughly without entering vehicle.
• Using the spray foamer WITH BLUE CAP (labeled “Dawn”, Dusk on the bus) with
the bright purple tip inside completely coat all surfaces of the vehicle with Dawn
solution.
• Scrub all surfaces with brush provided to remove any remaining organic material.
• Rinse soap solution with clean water.
• Drain the vehicle.
• Make sure Rescue (Accel) foamer WITH RED CAP is at least ½ full, so that the
foamer is always dispensing an adequate concentration of the disinfectant. Make
sure to use the foamer in an upright fashion and do not tip the foamer to a steeper
than 45-degree angle.
• Coat all surfaces with Rescue (Accel) solution using foamer WITH RED CAP and
the orange tip inside in place, or if a garden hose is not available.
 • Wait for 10 minutes to allow disinfectant to take effect.
• Squeegee excess Rescue/water out of vehicle.
• A reminder to please enter the vehicle and close the sliding door, then completely
clean and disinfect the inside of the sliding door as well.
• Return crates to vehicle (if not using built-in), or designated storage area, leaving
designated cleaning area as it was found.
• All totes and other non-permeable materials must have been washed and
disinfected. If totes appear clean wipe them down with a Rescue Wipe or spray with
Rescue spray bottle and wipe clean with paper towel.
• Place all other materials back on the truck checking to ensure they are clean and dry
as you load them.
• Close doors and using the HVAC system fan on high (heat or cool), dry the inside of
the vehicle, the crates, and the crate doors.
• Once all crates are dry put new puppy pads in each crate for next transport.

Cleaning of the Bus

• In the cab, discard all trash, wipe all surfaces (cabinet, dashboard, doors, handles
etc) with Clorox wipes, wipe down leather surfaces with Armour-all wipes. The cab
and the closet should be organized and clean before you leave the vehicle.
There are labels on every shelf for where supplies should be stored. Do not
foam the cab interior but clean the floors with small amount of Rescue foam. Do not
leave personal possessions inside vehicle post-transport.
• Remove all poles from bus so that they can be foamed clean.
• Remove items from aisle and place them outside the vehicle to be washed.
• Remove first retaining bar by pulling down and out of its locking bracket.
• Place retaining bar on the ground in the wash area.
• Pull first row of crates and place them on the retaining bar, with the door facing up,
and slanted so the water will drain out the hole in the bottom.
• Remove crate doors from the crates and clean and disinfect separately.
• Repeat for next vertical row and both sides for all used and unused crates until the
bus is empty.
• Roll down the interior barrier curtains and follow the cleaning process below on both
sides of the curtain. Allow to dry before rolling back up.
• Sweep interior floor.
• Retrieve garden hose and attach nozzle.
• Wet and rinse floor.
• Using the spray foamer WITH BLUE CAP (labeled “Dawn”, Dusk on the bus) with
the bright purple tip inside completely coat all surfaces of the vehicle with Dawn
solution.
• Soap interior of transport area, including floors, walls, and ceiling.
• With deck brush, scrub all walls, ceilings, and floors.
• Rinse interior with water.
• Make sure Rescue (Accel) foamer WITH RED CAP is at least ½ full, so that the
foamer is always dispensing an adequate concentration of the disinfectant. Make
 sure to use the foamer in an upright fashion and do not tip the foamer to a steeper
than 45-degree angle.
• Coat all interior surfaces (floors, ceiling, and walls) with Rescue (Accel) solution
using foamer WITH RED CAP and the orange tip in place, or if a garden hose is
not available, use the pump sprayer.
• Rinse interior with water.
• Squeegee interior and allow to dry.
• Place next retaining bar on the ground.
• Place the next crates on bar door up and tip so water will flow out the hole on the
bottom.
• Remove crate doors from the crates and clean and disinfect separately.
• Repeat for all bars and crates.
• Attach stainless steel nozzle to second hose.
• Wet and rinse all crates and supplies.
• Using the spray foamer WITH BLUE CAP (labeled “Dawn”, Dusk on the bus) with
the bright purple tip inside completely coat all crates, doors, and supplies with
Dawn solution.
• With long handled brush and toilet brush scrub all crates, doors, and supplies.
• Rinse all crates, doors, and supplies with water.
• Make sure all hair and debris is removed or wiped out of bowls with paper towels.
• Make sure Rescue (Accel) foamer WITH RED CAP is at least ½ full, so that the
foamer is always dispensing an adequate concentration of the disinfectant. Make
sure to use the foamer in an upright fashion and do not tip the foamer to a steeper
than 45-degree angle.
• Coat all crates (interior and exterior), supplies, and crate doors on both sides with
Rescue (Accel) solution using foamer WITH RED CAP and the orange tip inside in
place.
• Allow Rescue to remain on all for ten (10) minutes.
• Rinse all surfaces with water.
• Allow crates to drain and allow supplies and crate doors to dry.
• Rinse retaining bars and move to dry surface.
• Once all are dry, reattach crate doors to crates.
• Return crates to bus in reverse order.
• Replace one vertical row and place in retaining bar. Repeat until bus is complete.

Cleaning and Disinfection of Shoes

Scrub the bottom of shoes using detergent and scrub brush. Scrub until all organic material is
removed. Rinse thoroughly.

Apply Rescue solution to bottom of shoes. Allow 10 minutes of contact time prior to rinsing. NOTE:
You may place disposable booties on your shoes, instead of performing this section.
Cleaning and Transport Completed

• Check around your working area to ensure you have collected all supplies,
FOAMER PARTS and equipment
• Be sure to turn off all lights, heat, fans, etc.
• Drive to next scheduled location or park in the designated parking area.
• Secure all valuables such as GPS units, iPad, iPhone.
• Display “no animals on board” signs inside windows or on dashboard.
• Close and lock all doors and windows.
• Double check to be sure all doors and windows are locked
Cold weather protocol - When it is not possible to use a hose because of freezing conditions.

• This is a temporary cleaning and all animal housing/vehicle must be deep cleaned as
soon as possible.
• Communicate with manager when full cleaning is not possible.

If you cannot find a heated car wash, you have checked the winter sheet to see if
your destination has any options for cleaning and you need to MASH clean:
1. Remove all organic material from all animal-contact surfaces using paper towels, soap,
plastic putty knife and other appropriate tools.
2. Flip the water bowls on built-ins or flip the crate doors so that the water bowls are upside
down so that disinfecting solution drains appropriately.
3. Coat all surfaces with Rescue solution in spray bottle and/or pump sprayer.
4. Allow to sit for 10 minutes.
5. Drain excess solution from surfaces.
6. Clean floor/access steps of truck using steps 1-4.
7. Allow to sit for 10 minutes.
8. Place all dirty materials that cannot be cleaned and disinfected in a trash bag clearly labeled
DO NOT THROW AWAY until you reach a warmer location where all items can be
appropriately cleaned.
9. Place all clean supplies and equipment in appropriate place in truck. Throw away trash.
10. Continue route.

Cleaning Notes

• The goal of a successful cleaning and disinfection protocol is to prevent the spread of
disease and save lives.
• The goal of cleaning (use of a detergent/degreaser like Dawn) is to remove any and all
organic material, to remove oils from the hair coat and degrease the surface so that the
disinfectant can work and to add a fresh, clean scent to the vehicle. (Dawn also kills fleas!)
• The goal of disinfection (use of Rescue/Accel) is to decrease or eliminate the number of
bacteria and viruses present that could cause infectious disease.

Cleaning Chemicals and Dilutions

Dawn Dishwashing Liquid

Use in Ogena foamer WITH BLUE CAP and bright purple tip in place (1:38 oz/min)

Use for soap/cleaning step for all hard surfaces

Rescue (ACCEL - Accelerated Hydrogen Peroxide)

Use in Ogena foamer WITH RED CAP and orange metering tip in place (5.77 oz/min)

10 minutes contact time

 We always consider a transport vehicle “high risk”

Rescue
Dilutions

(Bus Only) If you have large 481 Hydro-foamer use beige metering tip for Rescue (1:128
solution)

Rescue Wipes

To be used for minor spot cleaning only when transporting, not to clean large areas

Use after surface has been cleaned and no organic material remains

Wipe affected area and allow to dry

Rescue wipes should never be used for cleaning the vehicle/crates at the end of transport
these are very expensive!

Other Common Chemicals

Liquid Soap for cleaning hands

Hand Sanitizer

Chemical Rules

Never mix different chemicals of any kind together

Always measure proper dilutions

Use labeled containers properly

If unsure of how to mix water with a chemical, ask manager

Always use safety equipment (ex. goggles, gloves, ear protection) to reduce work related
injuries

Report all injuries immediately to manager who will create an incident report

Check SDS in ASPCA Driver folder for additional chemical information

 MEDIA

There may be occasions where unexpected media is present at the time of loading or unloading.
Media is defined as any print, radio, television, internet-based organization, social media or other
organization reporting on the ASPCA’s Animal Relocation Initiative. Drivers MUST NOT
communicate with any representatives of the media or on any kind of social media without prior
authorization from the ASPCA. In the event of a Facebook Live broadcast already in progress,
please refer to the section below “Facebook Live”.

Drivers may post content to the private Facebook page related to the Animal Relocation Initiative at
any time. We all love to see the happy lifesaving work you are doing for the animals. If you wish to
post your good work to personal Facebook posts, YouTube video, snapchat, Instagram and any
other website and/or platform that can be used on a mobile device of any kind, including mobile
phone, tablet, etc. you must follow these guidelines:

1. Principles of integrity, professionalism, privacy and impartiality should be observed by

contractors when posting online.

2. Discussing any personal information about organizations, employees or contractors of the

ASPCA is not permitted.

3. Disclosing any confidential or non-public information or posting photos or videos that may
be damaging to the ASPCA or their partners may lead to disciplinary action up to and
including termination.

4. If you make a mistake in judgement or have a question about the respectfulness of your
response to a post please remove it immediately. If for any reason it is part of an emotional
firestorm please contact the manager, director or senior director immediately.

Facebook Live

There may be occasions where upon transport arrival, shelter staff may be broadcasting live
on Facebook. In those instances, the co-driver should contact the manager, senior
manager, director or senior director immediately. Leave message if no staff is available and
proceed with unload following these guidelines as best as possible.

Appearance

• Must be wearing uniform as described under Policies, Uniform Guidelines.

• No clothing bearing logos of other companies or organizations may be worn. Ballcap/winter
hat may be worn as long as it is ASPCA logo.
• Smile and remember, anything you say might be picked up by the camera.

Vehicle/Unloading

• Outside of vehicle should be clean. Dashboard should be clear of items.

• If provided with advance warning, make time for a quick clean-up on a scheduled stop.
 • Prior to arriving, or upon arrival (close cargo door) to ensure aisle is as clear as possible,
supplies organized and secured.
• Follow unload protocols.
o Close cargo door while unloading from crate.
o Wrap in towel/puppy pad, and leash.
o Do not remove cats from crates.
o Do not drag crates on floor.
o 2 drivers on truck (not 1 driver and shelter staff).
o Unload one animal at a time.

Talking Points

Unlike traditional media where you can decline the opportunity to speak on camera, you may be
asked a question during the live broadcast. Be sure to keep the following in mind when answering.

• Remain approachable and friendly/confident.

• Keep answers light-hearted and brief.
o EXAMPLE: Where did these dogs come from today?
o ANSWER: They came from Alabama. You have yourselves a great group here!
 DONATION ACCEPTANCE

1. Donations accepted on the road, or donation envelopes given to donors then sent to the
ASPCA in New York.
2. Items needed:
a. NYC addressed envelopes (accordion folder)
b. Stamp (accordion folder)
c. Writing utensil (accordion folder)
d. Spreadsheet (Box)
3. Steps
a. Situation where the donor wants to hand cash or check to a driver.
i. Place money in envelope, seal shut and place stamp.
ii. Write “Relocation” at the bottom of the envelope
iii. Record donation in Box
iv. Keep in secure location until you can find a mailbox (hotels will often send
out).
v. Thank the donor!
b. Situation where the donor wants to send the money in themselves
i. Write “relocation at the bottom of envelope
ii. Hand donor donation envelope or provide address if no envelope (520 8th
Ave, New York, NY 10018)
iii. Thank the donor!
 CODE OF CONDUCT

All employees or contractors of Forum are required to maintain strict confidentiality with
regards to all facets of this program. Forum staff should immediately discuss with the
manager any questions regarding this policy or its requirements. Please sign and return
the Driver Code of Conduct below as acceptance and compliance with the policy.

1. Contractors are obliged to refrain from unlawful and offensive behavior against our
company where its finances, products, partnerships or public image are concerned.

2. Contractors are bound by our company’s equal opportunity policy. They should behave in
a respectful manner towards their colleagues. Our policy is zero tolerance of any kind of
discriminatory behavior, harassment or victimization in our workplace.

3. Contractors should treat ASPCA property, whether material or intangible, with respect and
care. ASPCA equipment must not be misused or used frivolously.

4. Contractors must show integrity and high-quality professionalism in the workplace.

5. Contractors must follow our dress code and personal appearance guidelines.

6. Contractors should fulfill their job duties with integrity and respect towards the partners,
stakeholders and community. Mentoring and motivating are actively encouraged.

7. Contractors should be friendly and collaborative. They should try not to disrupt the
workplace or present obstacles to the work of their colleagues or our partners.

8. Contractors must be open for communication with their supervisors or team members.
Any contractor in the workplace can talk to management so that their workplace can be
productive and problem-free.

9. We expect contractors to avoid any personal, financial or other interests that might hinder
their capability or willingness to perform their job duties. Any situation voluntary or
involuntary that might be perceived as conflict of interest must be reported to the
appropriate manager.

10. Contractors should be aware of and follow our policies and standard operating
procedures.

I understand and will comply with the code of conduct policy of the ASPCA Animal Relocation
Program and I am aware that failure to comply may prevent continuing employment.

Name of Forum contractor_____________________________________________________

Signature__________________________________ Date___________________________
APPENDIX A - TRANSPORT MANIFEST AND PHOTO LIST
 (Example only. This will be managed digitally.)

Photo List Transport From <SHELTER NAME> <DATE>

A #/Name Picture1 Picture2 Picture3 (Optional)

ANIMA
L#
171413

NAME
Miss
Dorito
APPENDIX B – ASV RESPONSIBILITIES DURING TRANSPORT
Association of Shelter Veterinarians (ASV)

Applicable section: 1(c) Responsibilities during transport.

Vehicles:

Vehicles must, at minimum, adhere to all federal or local statutes, recognizing

that these regulations may not be sufficient to ensure animal safety and welfare.

Crates and cages must not be stacked upon each other in a manner that
increases animal stress and discomfort, compromises ventilation, allows waste
material to fall from the cage above into the cage below, interferes with care and
observation, or hinders emergency removal.

Each primary enclosure must be positioned in the animal cargo space in a

manner that provides protection from the weather and extremes of
temperature.

As in stationary facilities, the ambient temperature must be kept above 60°F

(15.5°C), and below 80°F (26.6°C); A thermometer must be placed in the animal
area of the vehicle at the level of the animals.

Fresh air free of vehicle exhaust fumes must also be ensured.

The vehicle, including the cargo space, should be heated and cooled when
necessary to provide for normal thermoregulation.

Particular attention must be paid to provision of shade, as a vehicle parked in full

sun, even in comfortable temperatures, can rapidly exceed safe temperature
levels.

Enclosures:

During transport, animals must have adequate space, comfortable environmental

conditions, and good air quality.

Drivers should be careful to avoid subjecting animals to sudden acceleration and

deceleration stresses, or excessive lateral movement (cornering), noise or
vibration.

Primary enclosures must be large enough for animals to stand and sit erect, to
turn around normally while standing, and to lie in a natural position.

Unfamiliar animals must not be transported together in the same primary

enclosure.

If more than one animal is in the primary enclosure, there must be enough space
for each occupant to lie down comfortably at the same time without needing to lie
on top of each other.

The enclosure must be sturdy and permit adequate ventilation. There should be
no sharp edges. Flooring must prevent injury, discomfort, and leakage of fluids
into other enclosures. Absorbent bedding should be provided.

Animals must be safely and securely confined within the enclosure. Doors on
primary enclosures must be secured to prevent accidental opening.
Primary enclosures must be secured to prevent movement within the vehicle
during transport.

Transporter Responsibilities:

The vehicle driver and animal attendant must have sufficient training in animal
health, welfare and safety issues to recognize and respond to animal needs
during transport.

All dogs and cats must be observed every 4–6 hours. Adult dogs must be allowed
to exercise and eliminate every 4–6 hours. Not adopted by ASPCA protocols. (1)

Maximum transport time to an intermediate or final destination shelter should be

no more than 12 consecutive hours. Used as a guideline in the ASPCA Animal
Relocation Program.

Animals should not be left unattended when it may be detrimental to their health
and safety.

Food must be provided at least every 24 hours for adults and more frequently
for animals under 6 months old. Caregivers are charged with providing for the
individual nutritional needs of the animals. Because of increased physical
stresses, requirements for food and water may be increased during transport,
compared to normal nutritional needs. (2)

If water is not available at all times it must be provided at frequent (at least every
4 hours) observation stops.

Animal enclosures must be cleaned and any litter replaced as often as

necessary to prevent soiling of the animals (e.g., vomit, urine or feces). If it
becomes necessary to remove the animals in order to clean, safeguards must
be in place to ensure animal safety and prevent escape.

Due to increased vulnerability, extra care must be provided when transporting

puppies and kittens including:

Prevention of exposure to temperature extremes;

Maintenance of adequate hydration and nutrition;

Protection from infectious disease exposure during the transport process.

Animals should not be sedated unless recommended by a veterinarian

because this can make them more vulnerable to hypothermia, dehydration, and
injury. If animals are sedated, veterinary guidance must be provided for their
care. (3)

Unless orphaned, kittens or puppies less than 8 weeks old should be transported
with the mother in a space large enough for her to lie down on her side with legs
extended for comfort and to facilitate nursing. Transporting animals under 8
weeks old across state lines is prohibited by some state laws. (4)
 ASPCA ADAPTATION

The ASPCA’s Animal Relocation Program staff has observed that interruptions in trips for
allowance of offloading for brief rest or exercise/relief appears to cause significant stress for the
animals traveling, as evidenced by barking and vocalizing of those remaining in the vehicle
during the loading and offloading of animals for rest/exercise/relief purposes, as well as the
failure of the majority of animals to benefit from the provided opportunity. It is our position that
the benefit of providing the 4-6-hour opportunity for offloading for rest/exercise/relief is
outweighed by the animal stress observed during this process.

Specific requirements are addressed in ASPCA Standard Operating Procedures.

Not applicable to ASPCA transports unless under emergency order and with consent from
treating veterinarian.

Animals under 8 weeks not permitted on ASPCA transports, unless they are pre-approved by
the director and accompanied by a nursing mother.
APPENDIX C – HEALTH AND BEHAVIOR CHECKLIST
 Health and Behavior Checklist

Date: Animal I.D./Name: Source :

Please complete one form for each dog
Item Checked Notes Description
Verify sex of Dog Make sure sex is correct for each dog.

Eyes Eyes appear healthy and free of

discharge, injuries, blindness or
cloudiness, or other items unexplained
by medical records and which the
destination shelter is unaware. Note:
Cloudy eyes can be normal for an older
dog.
Nose There is no discharge, injuries or other
concerns not explained by medical
records and which the destination
shelter is not aware.
Ears There is no discharge or concerns which
would prohibit the canine from transport
which are not explained by medical
records and which the destination
shelter is not aware.
Gait The canine appears to be walking
normally and there are no obvious
issues with hips, legs, fore limbs, hind
limbs or paws which are unexplained by
medical records and which the
destination shelter is not aware.

Wounds There are no wounds of unknown origin

or which are not explained by medical
records and which the destination
shelter is not aware.
Fleas There is no evidence of fleas or ticks
on the body.
Hair Loss There is no hair loss indicative of a
contagious disease unexplained by
medical records and which the
destination shelter is not aware.

Other Other items, not on this list, which are

worth noting for the use of the
destination and source shelters. These
items may or may not prohibit the
canine from transport.

Behavior Canine is receptive to handling. There is

no demonstrated aggression towards
humans or animals such as snarling,
biting, or lip curling. The canine is not
fearful or withdrawn. He/she is not
lethargic.
APPENDIX D –LOADING CHECKLIST
 Loading Checklist
Housing Area temperature is between 60° and 80°F

Cage Doors secured:

Crates have all screws/zip-ties, doors are secure:
Crates are secured against movement by lowering and properly securing the bars.
Paperwork in binder is matched to transport list (each animal has signed Rabies certificate and
Health Certificate.)

All dogs matched to Transport List are present:

All dogs are identified with ID bands:
All dogs are in correct kennel (match to Transport List):
Interior vehicle cabinetry doors are secured:
Exterior vehicle windows and doors, including generator compartment are secured and locked:
Bowls are filled in the morning with ice when exterior temperature is over 80 (crushed ice is
preferred)
At your first stop, please fill the cooler with ice to replace what was put in the bowls in the
morning. You do NOT need to add ice to the bowls as long as internal cargo area
temperature stays steady at 70°+.
Alternatley, you may fill the water jug with ice and then cover with water to ensure the water
being given is as cold as possible. Please also keep the ice chest full of ice in case of
emergency.

Record of Transport
TIME TASK SAMPLE

6:00 Arrive at source

6:20 Depart source ____ __________________________

10:20 Fuel stop; offer water and snack ____ __________________________

10:40 Resume travel ____ _________________________

1:30 Arrive at destination ____ _________________________

1:45 Un-loading complete ____ _________________________

2:15 Cleaning complete ____ _________________________

2:15 Depart destination ____ _________________________

APPENDIX E – AMBIENT MUSIC IN ANIMAL COMPARTMENT
Compelling research shows that streaming calming, ambient music to shelter animals can significantly reduce
stress and anxiety. We have adopted these practices in Animal Relocation. This practice will offer the tools and
instruction needed to provide our animals on transport with a less traumatic and more pleasant experience on
the road.

Supplies Needed:

• Tough, Water resistant Bluetooth speaker

• Tarp Strap and/or utility hook
• Speaker charging cable
• iPad Charging cable
• iPad with Spotify downloaded
• “Music Through a Dog’s Ear” playlist downloaded on Spotify
Instructions for use:

• Speaker should be 100% charged at the beginning of transport

• Speaker should be hung centrally in the cargo area of our transport vans using a rubber tarp strap or,
directly on a utility hook on the wrist strap on the speaker itself. Volume at 100%. Be sure that the
speaker is not swinging, or it may bang against the vehicle negating the soothing effect.
• Connect speaker to Bluetooth on iPad by opening “settings” on iPad, selecting Bluetooth “on”, Locate
and select the speaker (Labeled: “soundplus”).
• Turn the speaker on
• If “soundplus” is not listed on Bluetooth connection options, press and hold the Bluetooth button to
ensure the speaker is seen by the iPad. Under Bluetooth settings, select “soundplus” to connect. Once
connected, the speaker should read “connected”.
• Select the downloaded “Through a Dogs Ear” playlist
• Play playlist
When no animals are on board, the speaker should be turned off to conserve battery and stored in the cab
of the van to prevent damage while deconning.
APPENDIX F – FEEDBACK FORM
APPENDIX G –STORAGE AND SPECIAL INSTRUCTIONS
 INVENTORY MANAGEMENT SYSTEM

COMING SOON!

RESTOCKING

Please be sure to check the supply list and restock the truck when you return to the storage unit. Use the
inventory sheet to be sure all items are fully stocked before leaving the storage area. If you notice that you are
taking the next to last one of something, please inform the manager. Do not wait until the box is empty to ask
for a supply replacement.

BROKEN EQUIPMENT

Please be sure to check all your equipment and immediately report broken equipment to the manager so that it
can be replaced.

In addition to reporting it to the Manager, please also add it to the Transport Report.
APPENDIX H – KENNEL PLACEMENT SHEET
Kennel Placement Sheet used in the Bus

All Ford Transits:

APPENDIX I – TRANSPORT OPERATING PROGRAMS
Setting Tech Up

Go to Self Service on the iPad. All programs you will need should be located here. If you do not see a
program that is needed, please contact a Manager right away so s/he can reach out to the IT Department.

Download Box, Box Capture, Excel, and Adobe.

Setting Up Box

Click on the Box icon.

You will see a screen like this. Click Log-In:

When you sign in, choose Use Single Sign On (SSO) under the login screen. (DON’T use the first email
address and password options.) Enter the e-mail address for the truck you are driving, along with the assigned
password. You will be redirected to an Okta screen where you need to sign in again. Use the same username
and password to sign into Okta.
Please select Enable Notifications when you see this pop-up.

You should see a screen similar to this. Select ASPCA Drivers.

You should see all programs listed – LA, Watershed, and NSRR, in addition to several other
folders.

When you open your program folder, you will see each transport listed by MM-DD – Name of
Transport (Vehicle Name). For example, 06-16 – OCHS to KY to HAWS (Fabio).
In your transport folder you should see several things:

1. A folder for Cab Photos – Pre Trip

2. A folder for Cab Photos – Post Trip
3. A folder for Receipts.
4. A TM.
5. A Heat-A/C sheet
6. A Transport Report.
7. A Kennel Placement Sheet
8. A photo sheet.
Setting Up Box Capture

Box Capture is the program that will allow you to take pictures of and save your receipts.

Click on the Box Capture icon.

Click on Get Started.

Log in with the same Username and Password you use for Box. Remember to choose the
Use Single Sign On (SSO), just as you did when installing Box. You may be taken to Okta.
Login with the same information as you’ve used previously.
When you see the screen below, please select OK, then Capture Uploads.

Select ASPCA Drivers…

…then select the correct folder and transport that you are on, then select the Receipts folder.

Once you are in the Receipts folder, click Use This Folder on the bottom right of the screen.

From now on, when you take a picture on the iPad with Box Capture, it will save in this folder.
A reminder that each time you start a new transport, you need to go through the steps above
to select the folder for your current transport.
Setting Up Excel

Click on the Excel icon

You should see a screen similar to the below. Select Sign In.
Log in with the e-mail address and password for the vehicle you are driving, the same one you
used to sign into Box and Box Capture. Then, sign in on the ASPCA screen that pops up.

If you are asked on one of these screens if this is a Work or School, or Personal account,
choose Work or School.

You may be prompted to log in to Okta again. Use the same e-mail address and password
you’ve been using so far.

You should be good to go!

The main screen looks similar to this:

Once you reach the main menu screen, click the icon in the top left-hand corner.
Select More

Click on Box:

You’ll now see the Box opening screen. Select Download.

Hit Open and select the folder for your transport out of Box.
The TM should open right up! You are now ready to save your changes made in Excel in Box.

A quick note: Make certain the correct Box account is listed for the vehicle you are in! If you
are showing an account other than the one for your vehicle, go to Account and tap Edit in the
upper right-hand corner, then tap the red delete symbol next to Box. Tap Done. This will
delete the link. Now follow the instructions above to add the correct account back on.
Setting Up Adobe

Click on the Adobe icon

You will see several welcome/info screens like the below. Select Get Started.
When you are on the home screen, select Local or Recent at the top of the screen.

Select Box from the drop-down menu.

Just as you did in Excel, select the ASPCA Drivers folder, then the folder for your transport
program. In this case, ASPCA Drivers > Watershed > 06-16 – 3 Girls to KCK to AAS (elvis).
You can then select the Kennel Placement Sheet, photo sheet, or the Transport Report.
Taking Pictures of Receipts

When you have a receipt, please take a picture of it right away.

Open Box Capture.

At the beginning of the transport, open Box Capture and hit the Receipts button on the screen.
Then, choose Select a Different Folder.
You should be in the ASPCA Drivers folder. Hit the < or > buttons until you are in the folder for
your transport. Once you are on the correct transport, select the Use this Folder option
towards the bottom right-hand side of the screen.

When you are back on the main screen, ensure that the Review button is selected. This way,
you can name the receipts as you take each photo.
Take a photo of the receipt. You will be taken to a screen like the below.
Naming Receipts

To help the Managers fill out the expense reports after transports, please rename each
receipt.

To rename a receipt, click on the title in the lower left-hand corner of the screen. It is usually
the date. In this case 2017-04-21_001.jpg.
You will be taken to a screen like this:

Tap the current title, in this case, 2017-04-21_001. Use your keyboard to erase that title and
change the name to the total amount on the receipt. 42.81.

You can also type a note to in this section that will be seen by a Manager if there was anything
unusual about this purchase or receipt. To do so, simply tap in the area that reads Tap here to
add a comment and type your note regarding the receipt.
Should you forget to tap the review button at the beginning of your trip, you will be left with
multiple receipts that need to be named. To re-name a receipt, go into Box. Find the transport
you are currently on and select the Receipts folder. For any receipt that needs to be renamed,
simply tap the three dots (both grid and list views are shown below).

Then, tap Rename this File, and rename the file with the amount shown on the receipt.
Views in Box

You can view things in Box in either a Grid or List view, just choose what is easier for you.

When you are in a folder in Box, tap the three lines at the top right-hand side of the screen and
select the view that works best for you

Grid view: List view:

Completing the TM

The Transport Manager for your transport will make numerous changes to the TM from the
time it is initially received until the time you pull up to the front door of the source shelter.

When you arrive at the meeting location for the source shelter, the TM saved in Box will be the
most current version of the TM available.

You can open the TM either through Box or through Excel.

Opening a TM via Box

Find and click on the Box icon.

If you are not in the ASPCA Drivers folder, then click on the top left-hand title until you get to
the folder for your transport.
When you first click on the TM it will be a preview only. You cannot work on the TM from this
screen.

Click on the icon towards the bottom of the screen that looks like the below and select Open in
Microsoft Excel:

The document should open in Excel.

Opening a TM via Excel

Click on the Excel icon.

Once Excel opens, you should see the option for the ASPCA Drivers folder.

If the iPad was used by a previous driver and s/he did not back out of the transport folder, you
may see a view like the below:

Simply click the grey-highlighted folder until you are back to the month of your transport.
If you do not see the folders already on your screen when you enter Excel, then click on the
icon in the bottom left-hand corner and select Box to get to the folders.

Once you have find the correct month and transport folder, select the TM:

The TM should open in Excel.

Working on the TM

To enter information on the TM, touch the cell in which the data will be entered. Then, at the
top of the screen, tap the rectangle. A green border should appear around it. Type whatever
is needed in the cell, then click the green check mark at the end of the rectangle.

The TM saved in Box will be the most updated version that your Manager has. It is not
uncommon for shelters to make changes just before or as transport is happening, however.
Once the TM is open, make sure that all of the animals on the TM are loading by asking
source shelter staff if anybody is not loading that morning. If any animals have been pulled
that morning by the source shelter staff for any reason, move that animal to the Removed by
Source Shelter section and enter the reason for the removal in the Notes section for that
animal.

To do this, touch the number of the row that needs to be moved. In this case, a dog named
Beau is being removed from the active transport section of the TM due to behavioral issues.
Once you tap on the number of the row, the color should change. You will have several
options appear on a black pop-up menu. Select Cut.

Scroll down to the area where this information will be entered. In this case, Removed by
Source Shelter.

Tap the first empty cell under Removed by Source Shelter. Another menu will pop up. Select
Paste.
Be sure to scroll all the way to the right until you reach the Notes section of the TM, usually the
W column. Enter the reason the animal was removed from transport. Tap the cell where the
notes will be entered, then tap the text rectangle at the top of the screen. Enter the reason the
animal was entered. In this case, “Behavior issues.” Don’t forget to hit the green check mark
at the end of the rectangle!

The Notes section for this animal should now include your notes.

You will follow the same directions if you or your partner driver remove an animal on the day of
transport.

In this case, you were about to load Dharma, but realized that she had a runny nose with
green discharge.

Again, tap the beginning of the cell, in this case, 35. Select Cut.
Scroll down to the Removed by Transport Team section. Tap the first empty cell in that
section and select Paste from the pop-up menu.

.
Dharma should now appear in the Removed by Transport Team section.

Be sure to enter notes as to why this dog was removed.

Scroll to the right until you reach the Notes section, usually column W.

Tap that cell and enter the reason the animal was removed in the highlighted rectangle at the
top of the screen. Be sure to tap the green checkmark button!
Once you have removed an animal, check the Alternates section to see if another animal can
take that other pet’s place.

A reminder that some of our destination shelters are Kennel-For-Kennel, while others are Like-
For-Like. If a shelter is Like-for-Like, a note will be entered for that alternate like the one
below:

Kennel-For-Kennel means that as long as the animal/s replacing the removed pet can fit in the
kennel, s/he can load. For example, if a 50 lb. Lab Mix is removed, you can put four 10 lb.
puppies in his place, two 15 lb. dogs, or one 10 lb. dog. As long as the animal/s fit comfortably
s/he / they can load.

Like-For-Like means that if you remove a dog or cat of one size, you need to replace that
animal with another of similar size. So if our 50 lb. Lab Mix is removed, you can’t put those
four 10 lb. puppies in his place. You would need to find a dog who weighs around 50 lbs.

In our example from the previous page, Dharma was removed from transport. This transport is
going to a shelter that is Kennel-For-Kennel, so as long as we find a dog, or dogs, who fit
comfortably in Dharma’s assigned Medium kennel, we’ll be good to load them.

In the alternates section you’ll see two puppies, Harold and Kumar. Together, they only
weight 8.6 lbs.
Before moving an animal up to the accepted section, be sure to check the notes. For
example, here you will see that, while there is usually no issue splitting up two animals who
can ride together, in this case, Harold and Kumar are a bonded pair and should not be
separated. If there had only been room in the kennel for one of these pups, you would not
have been able to load him and leave his sibling behind based on the Notes section.

Once you have your alternates chosen, move each one up to the Alternates Loaded Morning
of Transport section. To do this, tap the beginning of the first row you are going to move. In
this case, row 46 for Harold. Select Cut from the pop-up menu.

Now, scroll up to the Alternates Loaded Morning of Transport section. Tap on the first empty
cell there and select Paste from the pop-up menu.

Harold’s information will move up to the Alternates Loaded… section. Do the same thing for
his littermate, Kumar. Your TM should now show both pups in the Alternates Loaded…
section.

When all animals have been moved to the correct area of the TM, and alternates, if any, have
been moved up, enter the total number of animals currently on the vehicle in the Animals
Transported section in the grey box at the top of the TM. Touch the grey cell in this area, then
go up to the highlighted rectangle at the top of the screen and enter the total number of
animals who loaded in the truck. Be sure to tap the green check mark at the end of the
rectangle to complete entering the data.
If not already filled out, enter the current date in the large orange Source box at the top left of
the screen.
Entering a Signature

Both the Source and Destination shelters will sign this document once all of the animals are
loaded. To sign something, tap the cell above the signature line.

At the top of the screen you will tap the Draw function.

In the Draw menu that appears, select the black-tipped marker.

Select a mid-thickness. A checkmark will appear once you have selected it.

The representative for the Source shelter can now sign with their his/her finger or a stylus.

Once the signature is completed, be sure to touch the Home option at the top of the screen to
avoid signing elsewhere on the screen.
The TM should now be complete until you reach the Destination. Be sure to tap the Back
button in order for auto-save to occur.

Once the animals have all unloaded at the destination, type in the name of the destination
shelter in the orange Destination area if it is not already entered. Repeat the signature steps
to have the representative for the destination shelter sign the TM. Tap the cell above Title in
the orange Destination area and type in the title of the person signing the TM for the
destination. Also ensure the correct date is entered in this orange area.

Once all animals have unloaded be sure to enter your initials in the Driver Initials of the TM:

Last of all, touch the Back button located at the top left of the screen and your TM should be
saved.

**A note about the TM: it is imperative that you update the TM as soon as
possible after departure from the source shelter. The Managers send these TMs to the
waystations and destination within hours of load. Should the TM not be updated, the
waystation and destination will be setting up for animals they are not receiving. Final
transport numbers will also be skewed in multiple organizing and reporting systems
used by the ASPCA.**
Mistakes in Excel

If you want to undo something in Excel, just tap the Back button at the top left-hand side of the
screen.

If you accidentally undid something and want to re-do it, select the Forward button at the top
left-hand side of the screen.

**A Note about Saving in Excel**

When you are working on a document in Excel on the iPad, the changes will save
automatically once you exit the program.

When you have made all changes needed to the TM, click on the Back button in the top left-
hand corner of the screen.

All changes will be automatically saved.

While it is possible to turn this option off and save the document by hitting a Save button, we
will not be using this feature. If one driver turns off auto-save and does not let the next driver
know, s/he may think auto-save is still on and all changes will be lost once the program is
exited.
Kennel Placement Sheet

Tap the Adobe icon.

When you get to the main screen, select More Locations… after you click on Local or Recent
at the top of the screen.

Select Box from the menu.

Select the folder for your current transport and find the Cage Assignment sheet.

It should open in Adobe.

Completing the Kennel Placement Sheet

Kennel placement sheets may look a little different depending upon which vehicle you are
using for a transport.

All KPS for the Ford Transits or smaller vehicles are for reference use only. You do not need
to fill in the names of the animals in each kennel, but please ensure the kennel setup in the
vehicle matches the KPS for that vehicle. BUS ONLY – The KPS for the Bus (Frank) will be
filled out by a Logistics Manager prior to the transport. Depending on the number of sources
and/or destinations, there may be more than one sheet and multiple colors used to represent
animals from different shelters.

For every animal that loads, there should be a kennel size (L, I, or M for Large, Intermediate,
or Medium), the animal’s name, and weight. Each cell should look like the below:

If there are multiple animals in one kennel, a litter of puppies, for example, it will appear like
this:

Note that the animals are in different colors based on what shelter they are from. The color for
each animal will match the color of the shelter name at the top of the screen.

If you end up needing to move an animal from the cage she was originally assigned, simply
tap that animal’s information. Lines should appear around it as well a black pop-up menu.
Use your finger or the stylus to drag the animal’s information to the correct kennel on the truck
layout, and you are done. The same process can be used if an animal is pulled from
transport. Simply tap on his/her information and delete.
How to Sign in Adobe

BUS ONLY - Once the Kennel Placement Sheet has been completed, you will need to sign it.

Go into Adobe and open the KPS (either LOAD or UNLOAD).

Ensure everything looks correct. If it does, tap the Comment button in the bottom right of the
screen:
Choose Comment from the pop up menu:
Select the pencil icon, then choose your color and width of drawing device:
Sign your name using your finger or a stylus, then hit Done in the far left-hand corner of the
screen:
If everything looks correct, simply tap the back icon on the left-hand side of the screen:

If you draw on another area of the screen by mistake, simply use the Back button at the top of
the screen.
Completing the Transport Report

Follow the same instructions as you did to open the Kennel Placement Sheet.

**A reminder to never open the Transport Report via Box. Always open it via Adobe.

Once the Transport Report is open, it should look like this. There may be bluish squares on it
where text can be typed:

Click in the blank area in each section to fill in that area. For the small grey boxes, simply tap
with your finger or use a stylus to check/uncheck the box.

When you reach the area with the picture of the truck, first type in any notes regarding
changes in the truck’s outward appearance or any mechanical issues.
In order to circle where, in or on the truck, the issue has occurred, simply use the drawing
option…

…and then the pencil option, again.

You can then use your finger or a stylus to circle the area of the truck that has changed or
requires attention. Once you have finished using the draw feature, hit the blue Save button in
the top right of the screen.

If you circle something in error, simply use the Back button at the top of the screen.

When you have tapped the Save option, then click Done on the left-hand side of the screen.
This will take you out of the drawing menu and back to the main menu where you can continue
to type.

A reminder that the Record of Transport needs to be filled out every time you start or stop
driving the truck when there are animals inside. Once animals have been unloaded, you no
longer need to fill out this section.

If you need to add notes and there is not sufficient space to do so on this first page, scroll to
the second page and type as much as needed.

**Should there be an issue with the truck that will require attention (e.g., the truck shakes, is
making an odd noise, etc.) be sure to inform your Transport Coordinator as soon as possible
in addition to filling out this Transport Report.**

If the sheet is completed, tap the icon at the top left of the screen and it will automatically save.
**A Note about Saving in Adobe**

When you are working on a document in Adobe on the iPad, the changes will save
automatically once you exit the program.

When you have made all changes needed to any document in Adobe, click on the Back button
in the top left-hand corner of the screen.

All changes will be automatically saved.

While it is possible to turn this option off and save the document by hitting a Save button, we
will not be using this feature. If one driver turns off auto-save and does not let the next driver
know, s/he may think auto-save is still on and all changes will be lost once the program is
exited.
Blank Forms

Your transport folder in Box should have the following:

1. A folder for Receipts.

2. A TM.
3. A photo sheet.
4. A Transport Report.
5. A Kennel Placement Sheet
If you are missing the TM or photo sheet, please contact your Manager immediately so she
can upload it.

If you are missing a folder for Receipts, Transport Report, Heat-A/C test sheet, or a Kennel
Placement Sheet, you can upload these yourself.

When you open the ASPCA Drivers folder, open Driver Forms & Information, then select
Blanks – DO NOT MODIFY. Select the document you need by highlighting it. Then, click the
three small dots at the far right of the line and select More or Copy.

Once you see the file you need, click the three small dots by the title and select Move or Copy.
Use the < and > buttons in the pop-up menu to find the folder for your current transport.

Once you are in the correct folder select Copy. DO NOT select Move, or this blank form will
no longer be available here for other drivers to use.
APPENDIX J - TEAMUP
Setting it Up

• Go to https://teamup.com/ks91w89ccak3h2enco and type in your password. The

password will change throughout the year. Please contact your Manager for the
correct and up-to-date password. This is a live site so when a Manager updates the
calendar, you will see it as soon as your calendar is refreshed.
• To see the most current calendar, either log in using the information above, refresh
your webpage, or hit the refresh button on the calendar.
Views

• You can view the calendar in several ways. The most common are Month, Week, and
Day. You can find these options in the top right-hand corner of the calendar:

• Different view will give you different details.

• Day:

• Week:

• Month:
Finding Your Program

• All vehicles are listed on the left-hand side of the screen.

o Look at the vehicle name to see which time sheet to fill out.
o Example – Jaime (NSRR) is a Silverman timesheet. Sunny (LA) is an LA
timesheet.
Finding a Specific Vehicle

• You can click the “eye” logo to see one specific vehicle, one program, or multiple
vehicles.
o For example, if you get into Julie and can’t find an item, simply click on the
“eye” for Julie only that vehicle will appear on the calendar. Now you can easily
find which team was in the vehicle previously and you can contact them with
questions about that vehicle.

• By selecting All, you can see all of the calendars once again.
• To see all vehicles in one program, for example, if you only drive in LA and do not need
to see what the NSRR vehicles are doing, simply click the “eye” logo next to the
program you are driving for.

• You can also use the “eye” feature to see what multiple vehicles are doing. For
example, if you want to see what BRC, Farrah, and Elvis are doing on NSRR, click the
“eye’ next to one vehicle, the click anywhere on the colored bar for each following
vehicle.

• You view has now gone from this:

…to this:

Finding Your Schedule

• To see when you are scheduled for transport go to the Filter… By Keyword section and
type in your name.
o Be sure to enter your name in this format – “FIRST NAME LAST INITIAL.” in
quotations. So, for example, “Katie M.” The reason for this is two-fold:
o 1. If there are multiple people on the team with the same first name, then both
of your schedules will appear in the search.
o 2. If your first name appears anywhere on an itinerary, that itinerary will also
show up in your search. For example, if your name is Amanda and you are the
only Amanda on the team, but we have a contact at a partner shelter named
Amanda and her name appears in an itinerary, THAT itinerary will also show up
when you search for your name. Additionally, if your name appears in a word,
for example your name is TOM and an itinerary contains the phrase “drive to
the bottom of the hill…”, then that itinerary will show up in your search even
though you may not be driving it.
 • Your calendar should now go from looking like this…

…to looking like this…

Reading Your Itinerary

• Itineraries may span several days. The span of your transport color takes into account
your first travel day to the vehicle, the transport itself, and the travel day home.
• Itineraries will contain the date of pickup, source shelter name/s, waystation (if
applicable), destination shelter/s, date of delivery, cats (if applicable), and driver
names.
• So, for example, in the transport below, the drivers are traveling on 6/07 and 6/08. The
drivers are picking up dogs in Mobile on 6/09 at Mobile SPCA and driving them to the
waystation at KY Humane Society. The dogs are then going to Augusta on 6/10. The
drivers will head home on 6/11. The drivers are Trisha D. and Monique W.

• In the example below, the drivers are heading out on 6/17. The cats are being picked
up at HES on 6/18 and going to Geauga on the same date. The drivers are Emily A.
and Amy G. They will be home on 6/20.

• Once you click on your transport you should see all of the transport details – hotels,
flights, ETAs, contact numbers for shelters and staff, additional details, etc.
• See following pages for an example of a full itinerary.
• Please note that DRIVERS, SHELTERS, and STAFF at the bottom of the itinerary all
link to Box. If you click DRIVERS, you will be taken to the phone list for all drivers. If
you click SHELTERS, you’ll be taken to the shelter contact list. If you select STAFF,
you’ll be taken to the phone tree for Relo.
• You will also see a list of vehicles, similar to the below, that will include the phone
number associated with that vehicle, Workday ID, license plate number, door unlock
code, etc.

• **Some notes about your itinerary**

o When the Senior Manager – Logistics asks for your availability for the following
month, please be specific about your dates of travel, i.e. when you truly can
leave your home. In addition, you need to be specific about the exact
day/date/time you must be home.
o Occasionally, transport dates may change due to unforeseen circumstances.
Should the vehicle need to go to elsewhere on an additional calendar day for an
unforeseen reason, one driver may head home and another will drive the
vehicle. This will be based on multiple things such as driving distance, how
long each driver has been on the road, where the vehicle needs to go, where
drivers live, route to be taken, and potential airports and flights for each driver.
o When the TeamUp calendar is built, it is put together based on the data
available. Due to the nature of animal welfare, and working with so many
people, shelters, and vehicles, it is very common for things to change often
daily. If your transport is extended for any reason, you will be contacted first,
and plans will be made and added to the itinerary at that time. This may
include, but is not limited to, additional travel dates, fewer travel dates, flying
home versus renting a car or being dropped off by your co-driver, etc.
The TeamUp App

• The TeamUp app will be on the vehicle iPhones and iPads.

• You can also download the TeamUp app to any personal Apple or Android device.
• Once you are on welcome screen select Continue Without Account. When prompted,
type in ks91w89ccak3h2enco as the calendar name and enter the current password.

• The TeamUp app looks a bit different on the iPad and iPhone. Please see below for
the different views on each device.
iPad:

Horizontal View:
Vertical View:
Menu:
Refresh:

Search:
iPhone:

Horizontal View:
Vertical View:
Menu:
Refresh:

Search:

• Because of the smaller size of the iPad and iPhone screens versus a desktop or laptop
you may not be able to see all transports if different views, like below.
• Some transports may look like they are missing but if you click on the very faint
numbers at the bottom of the week (2+, 6+, etc.), you will be taken to a more detailed
view and can scroll through by day to find your transport.
Search on iPad and iPhone

• Once you click on the magnifying glass icon, search for your name the same way you
do on a computer.
• To see when you are scheduled for transport go to the Filter… By Keyword section and
type in your name.
o Be sure to enter your name in this format – “FIRST NAME LAST INITIAL.” in
quotations. So, for example, “Katie M.” The reason for this is two-fold:
o 1. If there are multiple people on the team with the same first name, then both
of your schedules will appear in the search.
o 2. If your first name appears anywhere on an itinerary, that itinerary will also
show up in your search. For example, if your name is Amanda and you are the
only Amanda on the team, but we have a contact at a partner shelter named
Amanda and her name appears in an itinerary, THAT itinerary will also show up
when you search for your name. Additionally, if your name appears in a word,
for example your name is TOM and an itinerary contains the phrase “drive to
the bottom of the hill…”, then that itinerary will show up in your search even
though you may not be driving it.

Videos

• Ask your Manager for links to training videos regarding TeamUp if you need additional
assistance.