Itbp Assignment

SYMBIOSIS INSTITUTE OF COMUTER STUDIES AND RESEARCH
(SICSR)
SYMBIOSIS INSTERNATIONAL (DEEMED UNIVERSITY)
BBA SEM III - SUBJECT

INTRODUCTION TO IT BUSINESS PROCESS
BUSINESS PROCESS ANALYSIS DOCUMENT

<PROCESS NAME>
PRN & Name of Students

PRN: 19030122034
Mannan Hans
PRN: 19030122092
Mohammed Taha Alibhai
1. INTRODUCTION:
Domino's Pizza India Ltd was incorporated in March 1995 as the master franchisee for
India and Nepal, of Domino's Pizza International Inc., of USA. The first Domino's Pizza
store in India opened in January 1996, at New Delhi. Today, Domino's Pizza India has
grown into a country wide network of around 250 outlets in 49 cities and is the leader in
the fast food delivery segment.
Ever since it was established, Domino's Pizza India has maintained its
p o s i t i o n o f m a r k e t leadership with its constant product innovation
and maintenance of stringent service standards. More importantly, it has
established a reputation for being a home delivery specialist capable of delivering its
pizzas within 30 minutes to its community of loyal customers from its entire chain o f
stores around the country
2. EXPLANATION OF BUSINESS PROCESS:

In this specific example the customer starts the business process by
selecting the pizza they want to eat and then sending in the order. The
Domino’s Pizza cashier will receive the order and check for validity. If
the order is valid, it will be passed to the chefs who will make the pizza
as specified in the order. When the order is ready, the order will be
sent to the Domino’s delivery man who will drive it to the customer ‘s
destination. The customer pays for the pizza and then collects it from
the delivery person. This concludes the Domino’s Pizza business
process.
Process Purpose:
the main purpose of this activity is just to make profit out of the sale and
distribution of pizzas
Process Scope:
The scope of this process is not entirely limited to pizzas only, it can be
used by several other fast food intermediaries and as such the scope is
indeed wide
Process Input:
The inputs in this particular process of Domino’s pizza are customer
order, Employees, chef , ingredients , Kitchen Equipment and Delivery
boy etc.
Process Boundaries:
Process boundaries are a way of identifying where a process begins
and where it ends so Domino’s basically starts with taking the order
from the customer and ends by delivering the product along with
receiving the sale value of the order
Process Flow:
already explained in the process description
Process output:
The output of this process is the sale value of the order and the
customer feedback on the order
Exceptions to Normal Process Flow:

All the factors that can disrupt the normal process flow are:
Absence of delivery boy, there can be shortage of stock, mechanical
failure of the production equipment , and on festivals and special
occasions there can be excessively large orders which are beyond the
capacity of the store.
Control Points and Measurements:

Exceptions to the normal process flow are normal to all business
processes but the control measure and points we can take to reduce
their occurrence are:
Always have extra delivery boy as if the current delivery staff are
absent.
The store can also use a buffer system where inventory is reordered as
soon as it reaches the minimum level to ensure inventory levels never
fall low enough to disrupt the flow.
Making an analysis about the expected predicted sales on festive-
seasons as these are highly profitable to the business
Name of Process: Dominoes Pizza Sales and Delivery Process
Date Created: NA Last Revision Date: NA

the main purpose of this activity is just to make profit out of the sale and distribution of
Process Purpose:
pizzas
Process Scope: This process can be used by several other fast-food intermediaries, the scope is wide
The inputs in this particular process of Domino’s pizza are customer order, Employees,
Process Input: chef, ingredients, Kitchen Equipment and Delivery boy etc.
Process Process boundaries are a way of identifying where a process begins and where it ends
Boundaries: so Domino’s basically starts with taking the order from the customer and ends by
delivering the product along with receiving the sale value of the order
Process Flow: 1. customer browses through all the items and makes his order
2. The order is sent to the cashier who then checks for availability
3. The pizzas and all the various items in the order are then assembled and cooked
4. Pizza is delivered within the next 30mins
5. Delivery Person collects the payment from the customer
Process Output: The output of this process is the sale value of the order and the customer feedback on
the order
Exceptions to 1. Absence of delivery boy or any other employees
Normal Process 2. Shortage of stock.
Flow: 3. Mechanical failure of the production equipment.
4. Excessively large orders on special festivals and occasions
Control Points and 1. Always have extra delivery boy as if the current delivery staff are absent.
Measurements: 2. Buffer Inventory System
3. Making an analysis about the expected predicted sales on festive-seasons
4. PROCESS LOGIC:
I. STRUCTURED ENGLISH
If: customer places an order
then: Order is checked for availability
And if :order is available
Then: Place order
Else: ask customers to choose another order
Then: let the pizza get baked and packed to the delivery person
If :pizza delivery time >= 30mins
Then : Pizza is free
Else: Collect payment
RULE ENGINE DECISION TABLE FOR DISCOUNT CALCULATION
Conditions R1 R2 R3 R4
Order value exceeds Rs 500 Y N Y N
Bread sticks in the order Y Y N N
Free Delivery for first order Y N N Y
Actions
10% Discount on Order * - * -
2% discount on order * * - -
Rs 50 off for free delivery * - - *
Based on this data, we can conclude:
 Since customer R1 fulfills all 3 conditions, he has 12% and Rs 50 off for
free delivery
 Customer R2 only fulfills the 2nd condition so he gets a 2% discount
 Customer R3 only fulfills the 1st condition so he gets a 10% discount
 Customer R4 only fulfills the 3rd condition so he gets Rs 50 off for free
delivery
C1: Is extra stock available
C2: is it festive season
C4: extra delivery boys
C3: scheduled maintenance
4. BUSINESS PROCESS MODELING NOTATION:

II. MODEL DIAGRAM (AS IS)
III. MODEL DIAGRAM (TO BE)
The difference between this initial diagram and the next diagram is that
the next diagram has an extra lane for bill calculation which shows a
better representation of how customers can benefit from discount and
special offers using a rule engine. An example of the rule engine has
already been shown in the decision table
Project Links:
https://app.lucidchart.com/invitations/accept/a0184145-7085-46bf-811f-
2a8ad620f48d
https://app.lucidchart.com/invitations/accept/dbac954a-e741-490c-
8272-f6ed18583e9b

Itbp Assignment

Uploaded by

Copyright:

Available Formats

Itbp Assignment

Uploaded by

Document Information

Original Description:

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

Itbp Assignment

Uploaded by

Copyright:

Available Formats

SYMBIOSIS INSTITUTE OF COMUTER STUDIES AND RESEARCH

BBA SEM III - SUBJECT

BUSINESS PROCESS ANALYSIS DOCUMENT

PRN & Name of Students

2. EXPLANATION OF BUSINESS PROCESS:

Exceptions to Normal Process Flow:

Control Points and Measurements:

Date Created: NA Last Revision Date: NA

If: customer places an order

then: Order is checked for availability

And if :order is available

Then: Place order

Else: ask customers to choose another order

If :pizza delivery time >= 30mins

Then : Pizza is free

Else: Collect payment

RULE ENGINE DECISION TABLE FOR DISCOUNT CALCULATION

4. BUSINESS PROCESS MODELING NOTATION:

You might also like

Pfad - The Proxy pFad of © 2024 Garber Painting. All rights reserved.