TTP-2410MU/ TTP-346MU/ TTP-644MU/

TTP-2410MT/ TTP-346MT/ TTP-644MT Series

THERMAL TRANSFER / DIRECT THERMAL

BAR CODE PRINTER

USER’S
MANUAL
Copyright Information

© 2015 TSC Auto ID Technology Co., Ltd,

The copyright in this manual, the software and firmware in the printer described
therein are owned by TSC Auto ID Technology Co., Ltd, All rights reserved.

CG Triumvirate is a trademark of Agfa Corporation. CG Triumvirate Bold

Condensed font is under license from the Monotype Corporation. Windows is a
registered trademark of Microsoft Corporation.

All other trademarks are the property of their respective owners.

Information in this document is subject to change without notice and does not
represent a commitment on the part of TSC Auto ID Technology Co. No part of
this manual may be reproduced or transmitted in any form or by any means, for
any purpose other than the purchaser’s personal use, without the expressed
written permission of TSC Auto ID Technology Co.
Agency Compliance and Approvals

EN 55022 (Class A)
EN 55024
EN 61000-3-2 / EN 61000-3-3
EN 60950-1

This is a class A product. In a domestic environment this product may cause radio
interference in which case the user may be required to take adequate measures.

FCC CFR Title 47 Part 15B, Class A

ICES-003, Class A

This equipment has been tested and found to comply with the limits for a Class A
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference when the equipment is
operated in a commercial environment.
This equipment generates, uses, and can radiate radio frequency energy and, if not
installed and used in accordance with the manufacturer’s instruction manual, may
cause harmful interference with radio communications. Operation of this equipment
in a residential area is likely to cause harmful interference, in which case you will be
required to correct the interference at your own expense.

This Class A digital apparatus complies with Canadian ICES-003.

Cet appareil numérique de la classe A est conform à la norme NMB-003 du
Canada.

AS/NZS CISPR 22 (Class A)

GB-4943.1
GB9254 (Class A)
GB17625.1

此为 A 级产品，在生活环境中，该产品可能会造成无线电干扰，在这种情况下，可
能需要用户对干扰采取切实可行的措施。

UL 60950-1(2nd Edition)
CSA C22.2 No. 60950-1-07(2nd Edition)

EN 60950-1

- ii -
Wichtige Sicherheits-Hinweise

1. Bitte lesen Sie diese Hinweis sorgfältig durch.

2. Heben Sie diese Anleitung fűr den späteren Gebrauch auf.

3. Vor jedem Reinigen ist das Gerät vom Stromentz zu trennen. Verwenden Sie keine Flüssig-oder
Aerosolreiniger. Am besten eignet sich ein angefeuchtetes Tuch zur Reinigung.

4. Die Netzanschluß -Steckdose soll nahe dem Gerät angebracht und leicht zugänglich sein.

5. Das Gerät ist vor Feuchtigkeit zu schűtzen.

6. Bei der Aufstellung des Gerätes ist auf sicheren Stand zu achten. Ein Kippen oder Fallen könnte
Beschädigungen hervorrufen.

7. Beachten Sie beim Anschluß ans Stromnetz die Anschluß werte.

8. Dieses Gerät kann bis zu einer Auß entemperatur von maximal 40℃ betrieben werden.

CAUTION

Risk of explosion if battery is replaced by an incorrect type.

Dispose of used batteries according to the instructions.

“VORSICHT”
Explosionsgefahr bei unsachgemäß en Austaush der Batterie. Ersatz nur durch denselben oder
einem vom Hersteller empfohlenem ähnlichen Typ. Entsorgung gebrauchter Batterien nach Angabren
des Herstellers.

CAUTION:

Any changes or modifications not expressly approved by the grantee of this device could void the
user's authority to operate the equipment.

CAUTION
1. HAZARDOUS MOVING PARTS IN CUTTER MODULE. KEEP FINGER AND OTHER
BODY PARTS AWAY.
2. THE MAIN BOARD INCLUDES REAL TIME CLOCK FEATURE HAS LITHIUM BATTERY
CR2032 INSTALLED. RISK OF EXPLOSION IF BATTERY IS REPLACED BY AN
INCORRECT TYPE.
3. DISPOSE OF USED BATTERIES ACCORDING TO THE MANUFACTURER
INSTRUCTIONS.

- iii -
Contents

1. Introduction............................................................................................................. 1

1.1 Product Introduction ......................................................................................... 1

1.2 Product Features .............................................................................................. 2

1.2.1 Printer Standard Features ................................................................................................ 2
1.2.2 Printer Optional Features ................................................................................................. 4

1.3 General Specifications...................................................................................... 5

1.4 Print Specifications........................................................................................... 5

1.5 Ribbon Specifications ....................................................................................... 5

1.6 Media Specifications ........................................................................................ 6

2. Operations Overview .............................................................................................. 7

2.1 Unpacking and Inspection ................................................................................ 7

2.2 Printer Overview ............................................................................................... 8

2.2.1 Front View .......................................................................................................................... 8
2.2.2 Interior view ..................................................................................................................... 10
2.2.3 Rear View ......................................................................................................................... 11

2.3 Operator Control ............................................................................................. 13

2.3.1 LED Indication and Keys ................................................................................................ 15
2.3.2 Touch Screen (MT series) .............................................................................................. 16

3. Setup .................................................................................................................... 18

3.1 Setting up the printer ...................................................................................... 18

3.2 Loading the Ribbon ........................................................................................ 19

3.2.1 Loading the Ribbon ........................................................................................................ 19
3.2.2 Remove Used Ribbon ..................................................................................................... 22

3.3 Loading the Media .......................................................................................... 23

3.3.1 Loading the Media........................................................................................................... 23
3.3.2 Loading the Fan-fold/External Media ............................................................................ 27
3.3.3 Loading Media in Peel-off Mode (Option) ..................................................................... 28
3.3.4 Remove Liner from Internal Rewind (Option) .............................................................. 30
3.3.5 Loading Media in Rewind Liner with Label Mode (Option) ......................................... 31
3.3.6 Remove Labels from Internal Rewind (Option) ............................................................ 32

4. Adjustment Knob .................................................................................................. 33

4.1 Print Head Pressure Adjustment knob ........................................................... 33

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 4.2 Ribbon Tension Adjustment Module ............................................................... 34

4.3 Print Head Burn Line Adjustment Knob .......................................................... 35

4.4 Mechanism Fine Adjustment to Avoid Ribbon Wrinkles ................................. 36

5. LCD Menu Function for MT Series ....................................................................... 38

5.1 Enter the Main Menu ...................................................................................... 38

5.2 Main Menu Overview ..................................................................................... 39

5.3 TSPL2 ............................................................................................................ 40

5.4 ZPL2 .............................................................................................................. 42

5.5 Sensor............................................................................................................ 45

5.6 Interface ......................................................................................................... 46

5.6.1 Serial Comm. .................................................................................................................. 46
5.6.2 Ethernet .......................................................................................................................... 47

5.7 File Manager .................................................................................................. 48

5.8 Diagnostics .................................................................................................... 49

5.8.1 Print Config. ................................................................................................................... 49
5.8.2 Dump Mode .................................................................................................................... 51
5.8.3 Print Head ....................................................................................................................... 52
5.8.4 Display ............................................................................................................................ 52
5.8.5 Sensor ............................................................................................................................. 52

5.9 Advanced ....................................................................................................... 53

5.10 Service ....................................................................................................... 54

6. LCD Menu Function for MU Series ....................................................................... 55

6.1 Enter the Main Menu ...................................................................................... 55

6.2 Main Menu Overview ..................................................................................... 55

6.3 Setup.............................................................................................................. 56
6.3.1 Printer Setup (TSPL2/ ZPL2) ......................................................................................... 56
6.3.2 Sensor ............................................................................................................................. 61
6.3.3 Serial Comm. .................................................................................................................. 62
6.3.4 Date Time ........................................................................................................................ 62

6.4 File Manager .................................................................................................. 63

6.5 Diagnostics .................................................................................................... 64

6.5.1 Print Config. ................................................................................................................... 64

-v-
 6.5.2 Dump Mode .................................................................................................................... 66
6.5.3 Rotate Cutter .................................................................................................................. 67

6.6 Language ....................................................................................................... 68

6.7 Service ........................................................................................................... 69

7. Diagnostic Tool..................................................................................................... 70

7.1 Start the Diagnostic Tool ................................................................................ 70

7.2 Printer Function .............................................................................................. 71

7.3 Setting Ethernet by Diagnostic Tool ............................................................... 72

7.3.1 Using USB interface to setup Ethernet interface ......................................................... 72
7.3.2 Using RS-232 interface to setup Ethernet interface .................................................... 73
6.3.3 Using Ethernet interface to setup Ethernet interface.................................................. 74

8. Troubleshooting.................................................................................................... 76

9. Maintenance ......................................................................................................... 79

Revise History .......................................................................................................... 80

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1. Introduction

1.1 Product Introduction

Thank you very much for purchasing TSC bar code printer.

This printer is designed with die-casting aluminum chassis and print mechanism, metal cover with large
clear media view window, which ensuring to work for the extreme and heavy duty industrial environment
and applications.

With back-lit graphic LCD display, printer status can be managed easier and operated more user friendly.
The moveable sensor design can accept wide range of label media. All of the most frequently used bar
code formats are included. Fonts and bar codes can be printed in any one of the four directions.

This printer is built-in the high quality, high performance MONOTYPE IMAGING® True Type font engine
and one CG Triumvirate Bold Condensed smooth font. With flexible firmware design, user can also
download the True Type Font from PC into printer memory for printing labels. Besides the scalable font, it
also provides a choice of five different sizes of alphanumeric bitmap font, OCR-A and OCR-B fonts. By
integrating rich features, it is the most cost-effective and high performance printer in its class!

 Applications
o Industrial-duty printing
o Healthcare patient safety
o Compliance labeling
o Work in process
o Order fulfillment
o Distribution
o Shipping/ receiving
o Ticketing
o Electronics & jewelry labeling
1.2 Product Features
1.2.1 Printer Standard Features
The printer offers the following standard features.

203 dpi 300 dpi 600 dpi

Product standard feature models models models
Thermal transfer/ or direct thermal ○ ○ ○
High quality die-cast aluminum design ○ ○ ○
Metal cover with large clear media view window ○ ○ ○
Moveable gap sensor (position adjustable) ○ ○ ○
Moveable black mark sensor (position adjustable) ○ ○ ○
Ribbon end sensor ○ ○ ○
Ribbon encoder sensor (Support color ribbon) ○ ○ ○
Head open sensor ○ ○ ○
 Graphic type, 128 x 64 pixel, with back light---MU series
 Resistive Touch Screen, 16 bits Color, 480 x 272 pixels, with
back lights---MT series
Supported languages:
 English
 French
 German
○ ○ ○
 Spanish
 Italian
 Traditional Chinese
 Simplified Chinese
 Japanese
 Russian
 Polish
Control panel with 6 operation buttons ○ ○ ○
Control panel security (TCF) ○ ○ ○
LED indicators ○ ○ ○
Real time clock ○ ○ ○
Internal Ethernet print server (10/100 Mbps) interface ○ ○ ○
USB 2.0 client (High speed mode) ○ ○ ○
Serial RS-232C (2400-115200 bps) interface ○ ○ ○
USB host interface, for scanner or PC keyboard ○ ○ ○
128 MB DDR2 SDRAM memory ○ ○ ○
128 MB FLASH memory ○ ○ ○
SD FLASH card memory expands storage to 32 GB ○ ○ ○
32-bit RISC high performance processor ○ ○ ○
Standard industry emulations right out of the box including
® ® ○ ○ ○
Eltron and Zebra language support
Internal 8 alpha-numeric bitmap fonts ○ ○ ○
Fonts and bar codes can be printed in any one of the four
○ ○ ○
directions (0, 90,180, 270 degree)
®
Internal Monotype Imaging true type font engine with one CG
○ ○ ○
Triumvirate Bold Condensed scalable font
Downloadable fonts from PC to printer memory ○ ○ ○

-2-
Bar code, graphics/image printing

Supported bar code Supported

image
1D bar code 2D bar code BITMAP,
Code128 subsets CODABLOCK F BMP, PCX
A.B.C, Code128UCC, mode, (Max. 256
EAN128, Interleave 2 DataMatrix, colors
of 5, Code 39, Code Maxicode, PDF- graphics)
93, EAN-13, EAN-8, 417, Aztec,
Codabar, POSTNET, MicroPDF417,
UPC-A, UPC-E, EAN QR code, RSS ○ ○ ○
and UPC 2(5) digits, Barcode (GS1
MSI, PLESSEY, Databar)
China Post, ITF14,
EAN14, Code 11,
TELPEN, PLANET,
Code 49, Deutsche
Post Identcode,
Deutsche Post
Leitcode, LOGMARS

Supported code page:

 Codepage 437 (English - US)

 Codepage 737 (Greek)
 Codepage 850 (Latin-1)
 Codepage 852 (Latin-2)
 Codepage 855 (Cyrillic)
 Codepage 857 (Turkish)
 Codepage 860 (Portuguese)
 Codepage 861 (Icelandic)
 Codepage 862 (Hebrew)
 Codepage 863 (French Canadian)
 Codepage 864 (Arabic)
 Codepage 865 (Nordic)
 Codepage 866 (Russian)
 Codepage 869 (Greek 2)
 Codepage 950 (Traditional Chinese)
 Codepage 936 (Simplified Chinese)
 Codepage 932 (Japanese)
 Codepage 949 (Korean) ○ ○ ○
 Codepage 1250 (Latin-2)
 Codepage 1251 (Cyrillic)
 Codepage 1252 (Latin-1)
 Codepage 1253 (Greek)
 Codepage 1254 (Turkish)
 Codepage 1255 (Hebrew)
 Codepage 1256 (Arabic)
 Codepage 1257 (Baltic)
 Codepage 1258 (Vietnam)
 ISO-8859-1: Latin-1 (Western European)
 ISO-8859-2: Latin-2 (Central European)
 ISO-8859-3: Latin-3 (South European)
 ISO-8859-4: Latin-4 (North European)
 ISO-8859-5: Cyrillic
 ISO-8859-6: Arabic
 ISO-8859-7: Greek
 ISO-8859-8: Hebrew
 ISO-8859-9: Turkish
 ISO-8859-10: Nordic

-3-
  ISO-8859-15: Latin-9
 UTF-8

1.2.2 Printer Optional Features

The printer offers the following optional features.

User Dealer Factory

Product option feature option option option
Applicator I/O interface (GPIO) ○
Main board with extended memory ( 512 MB Flash/ 256 MB
○
SDRAM )
Peel-off kit
○
(Include liner rewind spindle and peel off sensor)
Internal rewind kit (Max. 6” OD/ Include label rewind spindle and
○
label redirect kit)
Regular guillotine cutter (Cut on non-adhesive material)
○
0.06~0.25 mm thickness
Rotary heavy duty cutter
○
paper weight <200g/m2
Care label cutter
Media width: 25.4~70 mm
Media thickness: Max. 0.15 mm ○
Media core ID: 50.8 mm~76.2 mm
Non-print area: 2mm from top of form
KP-200 Plus series keyboard ○
KU-007 Plus programmable smart keyboard ○
Bluetooth module (Serial interface) ○
802.11 b/g/n wireless module (Serial interface) ○

Note: Except for the linerless cutter, all regular/heavy duty/care label cutters DO NOT cut on media with glue.

-4-
1.3 General Specifications
General Specifications
Physical
270 mm (W) x 308 mm (H) x 515 mm (D)
dimensions

Weight 15 kg (33.07 Ibs)

Internal switching power supply
Power Input: AC 100-240V, 2A, 50-60Hz
Output: DC 24V, 5A, 120W
Environmental Operation: 5 ~ 40˚C (41 ~ 104˚F), 25~85% non-condensing
condition Storage: -40 ~ 60 ˚C (-40 ~ 140˚F), 10~90% non-condensing

Environmental
Comply with RoHS, WEEE
concern

1.4 Print Specifications

Print 203 dpi 300 dpi 600 dpi
Specifications models models models
Print head resolution 203 dots/inch 300 dots/inch 600 dots/inch
(dots per inch/mm) (8 dots/mm) (12 dots/mm) (24 dots/mm)
Printing method Thermal transfer/ or direct thermal
Dot size 0.125 x 0.125 mm 0.084 x 0.084 mm 0.042 x 0.042 mm
(width x length) (1 mm = 8 dots) (1 mm = 12 dots) (1 mm = 24 dots)
Print speed Up to 14 ips Up to 10 ips 4 ips
(11~14 ips for special (7-10 ips for special
(inches per second) media) media)

Max. print width 4.09” (104 mm)

Max. print length 1000” (25400 mm) 450” (11430 mm) 100” (2540 mm)
Vertical: 1 mm max.
Printout bias
Horizontal: 1 mm max.
20%, Full web black bar thickness can’t be greater than 48 dots
Printing ratio
height

1.5 Ribbon Specifications

Ribbon Specifications
Ribbon outside diameter Max. 90 mm
Ribbon length 600 meter long
Ribbon core inside diameter 1” core (25.4 mm)
Ribbon width 25.4 mm ~ 114.3 mm (1”~4.5”)
Ribbon wound type Ink coated outside or inside
Note: Support color ribbon

-5-
1.6 Media Specifications
Media Specifications 203 dpi models 300 dpi models 600 dpi models

Label roll capacity 208.3 mm (8.2”) OD

Media alignment Edge alignment
Continuous, die-cut, Fan-fold, tag, notched, black mark,
Media type
perforated, care label (width less than 3 inch)
Media wound type Printing face outside wound
Media width 25.4~116mm (1" ~ 4.5")
2
Media thickness 0.06~0.30 mm (2.3~11.8 mil), max. 300g/m
Media core diameter 25.4~76.2 mm (1”~3”)
5~25400 mm 5~11,430mm 5~2540mm
Label length
(0.20”~1000”) (0.20”~450”) (0.20”~100”)
Label length 25.4~4064 mm 25.4~1854 mm 25.4~1016 mm
(cutter mode) (1”~ 160”) (1”~73”) (1”~40”)
Label length
25.4~152.4 mm (1”~6”)
(peeler mode)
Gap height Min. 2 mm
Black mark height Min. 2 mm
Black mark width Min. 8 mm (0.31”)

-6-
2. Operations Overview

2.1 Unpacking and Inspection

This printer has been specially packaged to withstand damage during shipping. Please
carefully inspect the packaging and printer upon receiving the bar code printer. Please
retain the packaging materials in case you need to reship the printer. Unpacking the
printer, the following items are included in the carton.

 One printer unit

 One Windows labeling software/Windows driver CD disk
 One quick installation guide
 One power cord
 One USB interface cable

If any parts are missing, please contact the Customer Service Department of your
purchased reseller or distributor.

-7-
2.2 Printer Overview
2.2.1 Front View

For MU series

4
2

3 5

6
P
o
w
e
r Pri
L nt
E he
D ad
i 1. LED indicators
n 2. LCD display
d
i 3. Operation buttons
c 4. Media view window
a
t 5. Paper exit chute
o 6. Printer cover
r

-8-
For MT series

1
4

5
3

P 6
o
w
e
r Pri
L nt
E he
D 1. LED indicators ad
i
n 2. Touch screen
d 3. Operation buttons
i
c 4. Media view window
a 5. Paper exit chute
t
o 6. Printer cover
r

-9-
2.2.2 Interior view

8 9

1
10
Pri Pri
2 nt nt
he he
11
3 ad ad
Pri
nt
4 he
ad Pri
5
P nt
o he
6w 12ad
e
r
L
E
Pri
D 13
7 nt
i 14 he
n
ad
d
1.i Ribbon rewind spindle
c Pri
2. Ribbon release button Pri
a nt
nt
3.t he adjustment knobs
Print head pressure he
o ad
4. Z axis mechanism adjustment knob ad
r
5. Ribbon tension adjustment knob
6. Print head release lever
7. Media sensor lock lever
8. Ribbon supply spindle
9. Media guide bar & Rear label guide
10. Label roll guard
17
15 16
11. 3” label supply spindle
12. External label entrance chute
13. Damper
Pri
Pri Pri
14. Print head nt
nt nt
he
15. Platen roller he he
ad
ad ad
16. Media sensor
17. Front label guide

- 10 -
2.2.3 Rear View

4
9
5

US
6
B
1 Pri
inte
7 nt
rfa
he
ce
10
ad

8
USB
inter
face Pri
nt
2 3 he
ad

1. External label entrance chute

2. Power cord socket

3. Power switch

4. Ethernet interface

5. * SD card socket

6. USB interface

7. USB host

8. RS-232C interface

9. GPIO interface (Option)

10. Centronics interface

Note:
The interface picture here is for reference only. Please refer to the product
specification for the interfaces availability.

* Recommended SD card specification

Type SD card spec SD card capacity Approved SD card manufacturer

V2.0 Class 4 2G Transcend
V3.0 Class 10 32G Kingston
SDHC V3.0 Class 10 16G Kingston
V2.0 Class 4 8G Scandisk
V3.0 Class 10 32G Scandisk

- 11 -
 V2.0 Class 4 4G Transcend
V2.0 Class 4 8G Transcend
V3.0 Class 10 UHS-I 16G Transcend
Micro SD V3.0 Class 10 UHS-I 32G Transcend
V3.0 Class 10 16G Kingston
V2.0 Class 4 16G Scandisk
V3.0 Class 10 UHS-I 16G Scandisk
- The DOS FAT file system is supported for the SD card.
- Folders/files stored in the SD card should be in the 8.3 filename format.
- The miniSD/microSD card to SD card slot adapter is required.

- 12 -
2.3 Operator Control

For MU series

LEDs

USB
interfac
LCD
e
display Printer firmware
version

Printer
model
USB
interface USB interface

Keys

USB
interface

- 13 -
For MT series

LEDs

USB
interfac
Touch
e
screen

USB
Icons
interface

USB
interface Printer firmware
version
Printer
model

USB interface

Keys

USB
interface

- 14 -
2.3.1 LED Indication and Keys

LED Status Indication

Off Printer power off
POWER
On Printer power on

On Printer is ready

ON-LINE Printer is paused

Blinking
Printer is downloading data

Off Printer is ready

ERROR On Carriage open or cutter error

Blinking No paper, paper jam or no ribbon

Keys Function

PAUSE Pause/Resume the printing process

1. Enter the menu

MENU
2. Exit from a menu or cancel a setting and return to the previous menu

FEED Advances one label

UP Scroll up the menu list

SELECT Enter/Select cursor located option

DOWN Scroll down the menu list

- 15 -
2.3.2 Touch Screen (MT series)

Tap an item to open/use it.

Be selected
(Red)

USB
interface

Return
Next page Up page

USB
interfac
USB USB
e
interface interface

Scroll down Scroll up

USB - 16 -
interface
Set

USB
interfa
ce

- 17 -
3. Setup

3.1 Setting up the printer

1. Place the printer on a flat, secure surface.

2. Make sure the power switch is off.

3. Connect the printer to the computer with the provided USB cable.

4. Plug the power cord into the AC power cord socket at the rear of the printer, and then plug the power

cord into a properly grounded power outlet.

Note: Please switch OFF printer power switch prior to plug in the power cord to printer power

jack.

- 18 -
3.2 Loading the Ribbon
3.2.1 Loading the Ribbon
1. Open the printer right side cover.

2. Push the print head release lever to

open the print head mechanism.

3. Install the ribbon onto ribbon supply

spindle.

- 19 -
 4. Thread the ribbon through the ribbon
sensor slot and then through the open
space in between print head and
platen.

Ribbon
sensor

5. Wrap the ribbon onto the ribbon

rewind spindle. Wind the ribbon
clockwise about 3~5 circles onto the
ribbon rewind spindle until it is smooth
and properly stretched.

Note: Please DO NOT push the ribbon

release button when you are
loading the ribbon. The ribbon
release button is used to remove
the used ribbon.

6. Close the print head mechanism,

Make sure the latches are engaged
securely.

Note:
Please refer to video on TSC YouTube
or driver CD.

- 20 -
Loading path for ribbon

- 21 -
3.2.2 Remove Used Ribbon

1. Break the ribbon between ribbon

guide plate and the ribbon rewind
spindle.

2. Push the ribbon release button to

release the ribbon on the ribbon
rewind spindle.

PUSH

3. Slide off the ribbon from ribbon rewind

spindle.

- 22 -
3.3 Loading the Media

3.3.1 Loading the Media

1. Open the printer right side cover.

2. Push the print head release lever

to open the print head mechanism.

3. Move the label roll guard

horizontally to the end of label
spindle then flip down the label roll
guard.

- 23 -
4. Place the roll of media on the label supply spindle. Flip up the label roll guard. Move the label roll
guard horizontally to gently fit the width of label roll.

3” core label spindle 1” core label spindle

Replace 3” core label spindle module to fit the 1” core label by removing two screws.

5. Pull label roll leading edge forward through the media guide bar, damper, media sensor (green)
and place the label leading edge onto the platen roller. Adjust the rear label guide (green) to fit
the width of the label.

Rear label
guide

- 24 -
6. Unlock the media sensor lock lever to adjust the media sensor, make sure the gap or black mark
sensor is at the location where media gap/black mark will pass through for sensing.

Unlock

Lock
Note:
* The sensor location is marked by a triangle mark ▽ at the sensor housing.
* The media sensor position is moveable, please make sure the gap or black mark is at the
location where media gap/black mark will pass through for sensing.

7. Adjust front label guide to fit the

width of the label.

Front label
guide

8. Close the print head mechanism.

Make sure the latches are
engaged securely.
9. Using the front display panel, set
media sensor type and calibrate
the selected sensor.

Note:
* Please calibrate the gap/black
mark sensor when changing
media.
* Please refer to video on TSC
YouTube or driver CD.

- 25 -
Loading path for media

- 26 -
3.3.2 Loading the Fan-fold/External Media

1. Open the printer right side cover.

2. Insert the fan-fold media through the
bottom or rear external label entrance
chute.
3. Please refer to section 3.3.1 to loading
media.

Note:
Please calibrate the gap/black mark
sensor when changing media.

Loading path for fan-fold labels

- 27 -
3.3.3 Loading Media in Peel-off Mode (Option)

1. Open the printer right side cover.

2. Please refer to section 3.3.1 step 3~9 for
loading media.
3. Using the front display panel to do the
calibration first and set the printer mode to
peeler mode.

Note:
Please calibrate the gap/black mark
sensor before loading media in peel-off
mode to avoid paper jam.

4. Open print head release lever to pull approximately 650mm of label through the front of the
printer.
5. Push down the peel-off roller release lever.

6. Feed the label between peel-off roller

and platen roller.

Peel-off roller

- 28 -
7. Wrap the label onto the internal rewind spindle and wind the spindle counter-clockwise about 3~5
circles until the label is properly stretched.

8. Lift up the peel-off roller release lever and close the print head mechanism.

PUSH PUSH

9. Peeling will automatically start. Press the

FEED button to test.

- 29 -
3.3.4 Remove Liner from Internal Rewind (Option)

1. Break the liner between peel-off roller and

the internal rewind spindle.

2. Push the liner release button to release the

liner on the internal rewind spindle.

3. Slide off the liner from internal rewind

spindle.

- 30 -
3.3.5 Loading Media in Rewind Liner with Label Mode (Option)

This mode can rewind the media including liner and label on the rewind spindle

1. Open the printer right side cover and the print head mechanism.
2. Insert the supply holder guide and paper core into the internal rewind for 1” core label roll. Insert
the supply holder guide, 3” label core adapter and paper core into the internal rewind for 3” core
label roll.

1” core label roll 3” core label roll

3. Insert media into the printer label spindle. Pull label roll leading edge forward through the media
guide bar, damper media sensor and place the label leading edge onto the platen roller.
4. Pull approximately 650mm of label through the label redirect front panel.
5. Wrap the label onto the internal rewind spindle and stick the label onto the paper core.

6. Insert another supply holder guide into

the internal rewind for 1” core label roll.
7. Close the print head mechanism.
8. Using the LCD panel to set the media
sensor type and calibrate the selected
sensor.

- 31 -
3.3.6 Remove Labels from Internal Rewind (Option)

1. Slide off the labels with supply holder guides from internal rewind spindle.

Supply holder
guides

- 32 -
4. Adjustment Knob

4.1 Print Head Pressure Adjustment knob

The print head pressure adjustment knob has 5 levels of adjustment. Because the printer’s paper

alignment is to the left side of mechanism, different media widths require different pressure to print

correctly. Therefore it may require to adjust the pressure knob to get your best print quality. For

example, if the label width is 4”, adjust both print head pressure adjustment knobs to the same level. If

the label is less than 2” wide, increase the left side print head pressure by rotating the adjustment knob

clockwise and decrease the right side pressure by rotating the adjustment knob counter-clockwise to

level 1. Please refer to section 4.4 for more information.

- 33 -
4.2 Ribbon Tension Adjustment Module

Adjustment
knob

The ribbon tension adjustment knob has 0 ~ 5 positions for adjustment. Because the printer’s ribbon alignment

is to the left side of mechanism, different ribbon or media widths require different tension to print correctly.

Therefore it may require to adjust the ribbon tension knob to get your best print quality. Please refer to section

4.4 for more information.

- 34 -
4.3 Print Head Burn Line Adjustment Knob

The print head burn line adjustment knobs are used to fine tune the print quality for different thickness

of media. Turning the knobs adjusts the print head’s burn line forward or backward as it relates to the

platen roller.

The print head burn line default is set for general purpose printing media (plain paper and paper

thickness less than 0.20mm). In general using, it does not need to adjust the print head burn line. If you

have poor print quality, please modify the printer density or adjust the print head pressure adjustment

knob, or adjust z-axis mechanism first.

Caution:
Incorrectly adjusting print head burn line adjustment knobs can lead to poor print quality and
may cause damage to the printer. Proceed with caution.

Poor print quality when using paper thicker than 0.20mm may be due to the print head burn line not

being at the optimized position. To improve the print quality, increase the head pressure or adjust the

knobs counter-clockwise to move print head burn line toward the paper out direction then print again.

Continue to adjust the burn line position and test print as necessary until the printout image is clear.

- 35 -
4.4 Mechanism Fine Adjustment to Avoid Ribbon Wrinkles

This printer has been fully tested before delivery. There should be no ribbon wrinkle presented on the

media for general-purpose printing application. Ribbon wrinkle is related to the media thickness, print

head pressure balance, ribbon film characteristics, print darkness setting…etc. In case the ribbon wrinkle

happens, please follow the instructions below to adjust the printer parts.

The ribbon tension adjustment knob has 0 ~ 5 positions for adjustment.

Ribbon tension
adjustment knob

Adjustable The print head pressure adjustment knob has 5 levels of settings. Clockwise direction
adjustment is to increase the print head pressure. Counter Clockwise adjustment can
Printer decrease the print head pressure.

Parts Z-axis mechanism

adjustment knob

Print head pressure

adjustment knob

1. Wrinkle happens from label lower 2. Wrinkle happens from label lower
Symptom
left to upper right direction (“ / ”) right to upper left direction (“ \ ”)

Wrinkle
Example
Feed direction

- 36 -
If the wrinkle on the label starts from the If the wrinkle on the label starts from the
lower left side to upper right side, please do lower right side to upper left side, please do
following adjustment. following adjustment.

1. Clockwise direction adjust the ribbon 1. Counter clockwise adjust the ribbon
tension adjustment knob to “2” or “1” tension adjustment knob to “4” or “5”
position. Then check if wrinkle is gone. position. Then check if wrinkle is gone.

2. Decrease the right side print head 2. Decrease the left side print head
pressure adjustment knob setting 1 level pressure adjustment knob setting 1 level
per each adjustment then print the label per each adjustment then print the label
again to check if wrinkle is gone. again to check if wrinkle is gone.

3. If the right side print head adjustment 3. If the left side print head adjustment
knob setting has been set to index 1 (the knob level has been set to index 1 (the
lowest pressure index), please increase lowest index), please increase the right
the left side print head pressure. side print head pressure.

4. If the left side print head adjustment knob

setting has been set to 5 (the highest
pressure index) the wrinkle can’t be
avoid, please rotate the both knobs back
to setting 1 then rotate the Z-axis
mechanism adjustment knob clockwise
for a few degrees and print again for fine
tune the print head pressure distribution.

Note for step 3:

*Factory default setting, the Z-axis knob is

rotated counter clockwise to the end of
thread.

*Turn the Z-axis mechanism adjustment

knob clockwise until you feel the knob
touch the mechanism for the first
adjustment.

* If the wrinkle is still there, please turn the

Z-axis mechanism adjustment knob
clockwise about 1/4 circle each time for
adjustment

* If the winkled direction is change from “/”

to “\” by adjusting the Z-axis mechanism
adjustment knob, please turn the Z axis
mechanism adjustment knob counter
clockwise to avoid the wrinkle.

- 37 -
5. LCD Menu Function for MT Series

5.1 Enter the Main Menu

* By Keys:

Press the “MENU” button and press the “SELECT” button to enter the main menu.

* By touch display:

Tap the “Menu” icon on LCD to enter the main menu.

- 38 -
5.2 Main Menu Overview

There are 8 categories for the main menu. You can easy to set the settings of printer without
connecting the computer. Please refer to following sections for more details.

Menu

File
TSPL ZPL2 Sensor Interface Diagnostics Advance Service
Manager
Auto Display
Speed Darkness Serial DRAM Print Config. Initialization
Calibration Brightness
Manual Touchscreen Printer
Density Print Speed Ethernet FLASH Dump Mode
Setup Calibration Information
Threshold
Direction Tear Off Print Head Date & Time Contact us
Detect
Maximum Display
Print Mode Print Mode Length Cutter Type

Offset Print Width Advanced Sensor Language

Shift X List Fonts

Shift Y List Images

List
Reference X
Formats

Reference Y List Setup

Control
Code Page
Prefix
Format
Country
Prefix
Delimiter
Char
Media
Power Up

Head Close

Label Top

Left
Position
Reprint
Mode
Format
Convert

- 39 -
5.3 TSPL2

This “TSPL2” category can set up the printer settings for TSPL2.

Speed

Density None

Direction Batch Mode

Print mode Peeler Mode

Offset Cutter Mode

Menu TSPL Shift X Cutter Batch

Shift Y

Reference X

Reference Y

Code Page

Country

Item Description Default

Use this item to setup print speed. The each increase or decrease
Speed 6
is 1 ips. Available setting is from 4 to 12.

Use this option to setup printing darkness. The available setting is

Density from 0 to 15, and the step is 1. You may need to adjust your 8
density based on selected media.

The direction setting value is either 1 or 0. Use this item to setup

the printout direction.

DIRECTION 0 DIRECTION 1
Direction 0
FEED

This item is used to set the print mode. There are 5 modes as
below,

Printer Mode Description Batch

Print mode None Next label top of form is aligned to the print head burn
Mode
line location. (Tear Off Mode)
Batch Mode Once image is printed completely, label gap/black
mark will be fed to the tear plate location for tear
away.

- 40 -
 Peeler Mode Enable the label peel off mode.
Cutter Mode Enable the label cutter mode.
Cutter Batch Cut the label once at the end of the printing job.
This item is used to fine tune media stop location. Available setting
Offset +000
value is from “+” to “-” or “0” to “9”.
Shift X This item is used to fine tune print position. Available setting value is +000
Shift Y from “+” to “-” or “0” to “9”. +000
Reference X This item is used to set the origin of printer coordinate system 000
Reference Y horizontally and vertically. Available setting value is from “0” to “9”. 000
Code page Use this item to set the code page of international character set. 850
Country Use this option to set the country code. 001

Note: If printing from enclosed software/driver, the software/driver will send out the
commands, which will overwrite the settings set from the panel.

- 41 -
5.4 ZPL2

This “ZPL2” category can set up the printer settings for ZPL2.

Darkness

Print Speed

Tear Off Tear Off

Print Mode Peeler Off

Print Width Cutter

List Fonts

List Images

List Formats

List Setup

Control Prefix

Format Prodix
Feed
Menu ZPL2 Delimiter Char
Calibration
Media Power Up
Length

No Motion
Feed
Calibration
Head Close
Length
Label Top
No Motion
Left Position
Enabled
Reprint Mode
Disabled
None
150 -> 300
Format Convert 150 -> 600
200 -> 600
300 -> 600

Item Description Default

Use this item to setup printing darkness. The available setting
Darkness is from 0 to 30, and the step is 1. You may need to adjust your 16
density based on selected media.

- 42 -
 Use this item to setup print speed. The each increase or
Print Speed N/A
decrease is 1 ips. Available setting is from 1 to 6.

This item is used to fine tune media stop location. Available

Tear Off +000
setting value is from “+” to “-” or “0” to “9”.

This item is used to set the print mode. There are 3 modes as
below,

Print mode Printer Mode Description Tear Off

Next label top of form is aligned to the print
Tear Off
head burn line location.
Peeler Off Enable the label peel off mode.
Cutter Enable the label cutter mode

This item is used to set print width. The available value is from
Print Width 812
“0” to “9”.
This feature is used to print current printer available fonts list
List Fonts to the label. The fonts stored in the printer’s DRAM, Flash or N/A
optional memory card.
This feature is used to print current printer available images
List Images list to the label. The images stored in the printer’s DRAM, N/A
Flash or optional memory card.
This feature is used to print current printer available formats
List Formats list to the label. The formats stored in the printer’s DRAM, N/A
Flash or optional memory card.
This feature is used to print current printer configuration to the
List Setup N/A
label.
Control Prefix This feature is used to set control prefix character. N/A
Format Prefix This feature is used to set format prefix character. N/A
Delimiter Char This feature is used to set delimiter character. N/A
This option is used to set the action of the media when you
turn on the printer.

Selections Description No
Media Power Up Feed Printer will advance one label Motion
Printer will calibration the sensor levels,
Calibration
determine length and feed label
Length Printer determine length and feed label
No Motion Printer will not move media

This option is used to set the action of the media when you
close the print head.

Selections Description No
Head Close Feed Printer will advance one label Motion
Printer will calibration the sensor levels,
Calibration
determine length and feed label
Length Printer determine length and feed label
No Motion Printer will not move media
This option is used to adjust print position vertically on the
Label Top 0
label. The range is -120 to +120 dots.
This option is used to adjust print position horizontally on the
Left Position +0000
label. The range is -9999 to +9999 dots.

- 43 -
 When reprint mode is enabled, you can reprint the last label
Reprint Mode Disabled
printer by pressing button on printer’s control panel.
Selects the bitmap scaling factor. The first number is the
Format Convert original dots per inch (dpi) value; the second, the dpi to which None
you would like to scale.

Note: If printing from enclosed software/driver, the software/driver will send out the
commands, which will overwrite the settings set from the panel.

- 44 -
5.5 Sensor

This option is used to calibrate the selected sensor. We recommend calibrate the sensor
before printing when changing the media.

Gap

Auto Calibration Black Mark

Continuous

Gap

Manual Setup Black Mark

Menu Sensor Continuous

Auto
Threshold Detect
Fixed
Maximum Length

Advanced

Item Description Default

This option is used to set the media sensor type and calibrate
Auto
the selected sensor automatically. Printer will feed 2 to 3 gap N/A
Calibration
labels to calibrate the sensor sensitivity automatically.
In case “Automatic” cannot apply to the media, please use
Manual setup “Manual” function to set the paper length and gap/bline size N/A
then scan the backing/mark to calibrate the sensor sensitivity.
Threshold
This option is used to set sensor sensitivity in fixed or auto. Auto
Detect
Maximum This option is used to set the maximum length for label 253
Length calibration. mm

This function can set the minimum paper length and maximum
Advanced N/A
gap/bline length for auto-calibrate the sensor sensitivity.

- 45 -
5.6 Interface

This option is used to set the printer interface settings.

Serial
Menu Interface
Ethernet

5.6.1 Serial Comm.

This option is used to set the printer RS-232 settings.

1200 bps
2400 bps
4800 bps
9600 bps
Baud Rate
19200 bps
38400 bps
57600 bps
115200 bps
None
Menu Interface Serial
Parity Odd
Even
7
Data Bits
8
1
Stop Bit(s)
2

Item Description Default

Baud Rate This item is used to set the RS-232 baud rate. 9600

Parity This item is used to set the RS-232 parity. None

Data Bits This item is used to set the RS-232 Data Bits. 8

Stop Bit(s) This item is used to set the RS-232 Stop Bits. 1

- 46 -
5.6.2 Ethernet

Use this menu to configure internal Ethernet configuration check the printer’s Ethernet

module status, and reset the Ethernet module.

Status
Menu Interface Ethernet DHCP
Configure
Static IP

Item Description Default

Use this menu to check the Ethernet IP address and
Status N/A
MAC setting status.

This item is used to ON or OFF the DHCP (Dynamic

DHCP N/A
Host Configuration Protocol) network protocol.

Use this menu to set the printer’s IP address, subnet

Static IP N/A
mask and gateway.

- 47 -
5.7 File Manager

This feature is used to check the printer available memory and file list.

DRAM
Menu File Manager
FLASH

Item Description
Use this menu to show, delete and run (.BAS) the files saved in
DRAM
the printer DRAM memory.
Use this menu to show, delete and run (.BAS) the files saved in
FLASH
the printer Flash memory.

- 48 -
5.8 Diagnostics
Print Config.

Dump Mode

Menu Diagnostics Print Head

Display

Sensor

5.8.1 Print Config.

This feature is used to print current printer configuration to the label. On the configuration
printout, there is a print head test pattern, which is useful for checking if there is any dot
damage on the print head heater element.

Menu Diagnostics Print Config.

Self-test printout

Model name
F/W version
Firmware checksum
Printer S/N
TSC configuration file
System date
System time
Printed mileage (meter)
Cutting counter

Print speed (inch/sec)

Print darkness
Label size (inch)
Gap distance (inch)
Gap/black mark sensor
intension
Code page
Country code

- 49 -
 ZPL setting information
Print darkness
Print speed (inch/sec)
Label size
Control prefix
Format prefix
Delimiter prefix
Printer power up motion
Printer head close motion

Note:
®
ZPL is emulating for Zebra
language.

RS232 serial port configuration

Numbers of download files

Total & available memory
space

Print head check pattern

Note:
Checking dot damage requires 4” wide paper width.

- 50 -
5.8.2 Dump Mode

Captures the data from the communications port and prints out the data received by printer.
In the dump mode, all characters will be printed in 2 columns. The left side characters are
received from your system and right side data are the corresponding hexadecimal value of
the characters. It allows users or engineers to verify and debug the program.

Menu Diagnostics Dump Mode

DOWNLOA 0D 0A 44 4F 57 4E 4C 4F 4I
D „TEST2. 44 20 22 54 45 53 54 32 2E
DAT“,5,CL 44 41 54 22 2C 35 2C 43 4C
S DOWNLO 53 0D 0A 44 4F 57 4E 4C 4F
AD F,“TES 41 44 20 46 2C 22 54 45 53
T4.DAT“,5 54 34 2E 44 41 54 22 2C 35
,CLS DOW 2C 43 4C 53 0D 0A 44 4F 57
NLOAD „TE 4E 4C 4F 41 44 20 22 54 45
ST2.DAT”, 53 54 32 2E 44 41 54 22 2C
5,CLS DO 35 2C 43 4C 53 0D 0A 44 4F
WNLOAD F, 57 4E 4C 4F 41 44 20 46 2C
„TEST4.DA 22 54 45 53 54 34 2E 44 41
T”,5,CLS 54 22 2C 35 2C 43 4C 53 0D
DOWNLOAD 0A 44 4F 57 4E 4C 4F 41 44
“TEST2.D 20 22 54 45 53 54 32 2E 44
AT”,5,CLS 41 54 22 2C 35 2C 43 4C 53
DOWNLOA 0D 0A 44 4F 57 4E 4C 4F 4I
D F,“TEST 44 20 46 2C 22 54 45 53 54
4.DAT“,5, 34 2E 44 41 54 22 2C 35 2C
CLS 43 4C 53 0D 0A

ASCII Data

Hexdecimal data related to left column of ASCII data

Note:
Dump mode requires 4” wide paper width.

- 51 -
5.8.3 Print Head

This feature can check the temperature, resistance and bad dots for print head.

Menu Diagnostics Print Head

5.8.4 Display

This feature can check the display for printer.

Menu Diagnostics Display

5.8.5 Sensor

This feature can check the intension & reading values for printer sensors.

Gap

Menu Diagnostics Sensor Black Mark

Ribbon

- 52 -
5.9 Advanced

This feature is used to set the printer advanced settings.

Display Brightness

Touchscreen Calibration

Menu Advanced Date & Time

Cutter Type

Language

Item Description
Display
This item is used to setup the brightness for display.
Brightness
Touchscreen This item is used to calibrate the center of the cross for best result
Calibration for touchscreen.

Date & Time This item is used to setup the date and time on display.

Cutter Type This item is used to set the cutter type.

Language This item is used to setup the language on display.

- 53 -
5.10 Service

This feature is used to restore printer settings to defaults and checking information for printer.

Initialization

Menu Service Printer Information

Contact us

Item Description
Initialization This feature is used to restore printer settings to defaults.

Printer This feature is used to check printer serial number, printed mileage(m),
Information labels(pcs.) and cutting counter.

This feature is used to check the contact information for tech support
Contact us service

- 54 -
6. LCD Menu Function for MU Series

6.1 Enter the Main Menu

Press the button to enter the main menu or to cancel the setting and return to the

previous menu. Press button to scroll up the menu list. Press button to scroll down

the menu list. Press button to set the values into printer.

6.2 Main Menu Overview

There are 5 categories for the main menu. You can easy to set the settings of printer without
connecting the computer. Please refer to following sections for more details.

Main Menu

Setup File Manager Diagnistics Language Service

Print Setup File List Print Config. English Initialization

Sensor Avail. Memory Dump Mode Chinese (TC) Mileage Info.

Serial Comm. Del. All Files Rotate Cutter Chinese (SC) Serial Info.

Ethernet Japanese Maintenance In

Date Time Korean

German

Italian

French

Russian

Polosh

Spanish

Lithuanian

Czech

Portuguese

Serbian

- 55 -
6.3 Setup
This “Setup” category can set up the printer settings for TSPL2, ZPL2, sensor, serial
interface, and Ethernet interface.

6.3.1 Printer Setup (TSPL2/ ZPL2)

TSPL2

This “TSPL” category can set up the printer settings for TSPL2.

Speed

Density None

Direction Batch Mode

Print mode Peeler Mode

Offset Cutter Mode

Main Printer
Setup TSPL2 Shift X Cutter Batch
Menu Setup
Shift Y

Reference X

Reference Y

Code Page

Country

Item Description Default

Use this item to setup print speed. The each increase or decrease
Speed 6
is 1 ips. Available setting is from 4 to 12.

Use this option to setup printing darkness. The available setting is

Density from 0 to 15, and the step is 1. You may need to adjust your 8
density based on selected media.

- 56 -
 The direction setting value is either 1 or 0. Use this item to setup
the printout direction.

DIRECTION 0 DIRECTION 1
Direction 0

FEED
This item is used to set the print mode. There are 5 modes as
below,

Printer Mode Description

None Next label top of form is aligned to the print head burn
line location. (Tear Off Mode) Batch
Print mode
Batch Mode Once image is printed completely, label gap/black Mode
mark will be fed to the tear plate location for tear
away.
Peeler Mode Enable the label peel off mode.
Cutter Mode Enable the label cutter mode.
Cutter Batch Cut the label once at the end of the printing job.
This item is used to fine tune media stop location. Available setting
Offset +000
value is from “+” to “-” or “0” to “9”.
Shift X This item is used to fine tune print position. Available setting value is +000
Shift Y from “+” to “-” or “0” to “9”. +000
Reference X This item is used to set the origin of printer coordinate system 000
Reference Y horizontally and vertically. Available setting value is from “0” to “9”. 000
Code page Use this item to set the code page of international character set. 850
Country Use this option to set the country code. 001

Note: If printing from enclosed software/driver, the software/driver will send out the
commands, which will overwrite the settings set from the panel.

- 57 -
 ZPL2

This “ZPL2” category can set up the printer settings for ZPL2.

Darkness

Print Speed

Tear Off Tear Off

Print Mode Peeler Off

Print Width Cutter

List Fonts

List Images

List Formats

List Setup

Control Prefix

Format Prodix
Feed
Main Printer Delimiter Char
Setup ZPL2
menu setup Calibration
Media Power Up
Length

No Motion
Feed
Calibration
Head Close
Length
Label Top
No Motion
Left Position
Enabled
Reprint Mode
Disabled
None
150 -> 300
Format Convert 150 -> 600
200 -> 600
300 -> 600

Item Description Default

Use this item to setup printing darkness. The available setting
Darkness is from 0 to 30, and the step is 1. You may need to adjust your 16
density based on selected media.

Use this item to setup print speed. The each increase or

Print Speed 2
decrease is 1 ips. Available setting is from 1 to 6.

- 58 -
 This item is used to fine tune media stop location. Available
Tear Off +000
setting value is from “+” to “-” or “0” to “9”.

This item is used to set the print mode. There are 3 modes as
below,

Print mode Printer Mode Description Tear Off

Next label top of form is aligned to the print
Tear Off
head burn line location.
Peeler Off Enable the label peel off mode.
Cutter Enable the label cutter mode

This item is used to set print width. The available value is from
Print Width 812
“0” to “9”.
This feature is used to print current printer available fonts list
List Fonts to the label. The fonts stored in the printer’s DRAM, Flash or N/A
optional memory card.
This feature is used to print current printer available images
List Images list to the label. The images stored in the printer’s DRAM, N/A
Flash or optional memory card.
This feature is used to print current printer available formats
List Formats list to the label. The formats stored in the printer’s DRAM, N/A
Flash or optional memory card.
This feature is used to print current printer configuration to the
List Setup N/A
label.
Control Prefix This feature is used to set control prefix character. N/A
Format Prefix This feature is used to set format prefix character. N/A
Delimiter Char This feature is used to set delimiter character. N/A
This option is used to set the action of the media when you
turn on the printer.

Selections Description No
Media Power Up Feed Printer will advance one label Motion
Printer will calibration the sensor levels,
Calibration
determine length and feed label
Length Printer determine length and feed label
No Motion Printer will not move media

This option is used to set the action of the media when you
close the print head.

Selections Description No
Head Close Feed Printer will advance one label Motion
Printer will calibration the sensor levels,
Calibration
determine length and feed label
Length Printer determine length and feed label
No Motion Printer will not move media
This option is used to adjust print position vertically on the
Label Top 0
label. The range is -120 to +120 dots.
This option is used to adjust print position horizontally on the
Left Position +0000
label. The range is -9999 to +9999 dots.
When reprint mode is enabled, you can reprint the last label
Reprint Mode Disabled
printer by pressing button on printer’s control panel.
Selects the bitmap scaling factor. The first number is the
Format Convert None
original dots per inch (dpi) value; the second, the dpi to which
- 59 -
 you would like to scale.

Note: If printing from enclosed software/driver, the software/driver will send out the
commands, which will overwrite the settings set from the panel.

- 60 -
6.3.2 Sensor
This option is used to calibrate the selected sensor. We recommend calibrate the sensor
before printing when changing the media.

Automatic

Gap Mode Manual

Pre-Printed
Status
Main Automatic
Menu Setup Sensor
Calibration
Bline Mode Manual

Pre-Printed

Automatic
Cont. Mode
Manual

Item Description Default

Status This function is available to check the printer’s sensor status. N/A

This item is used to set the gap media sensor type and
Gap Mode N/A
calibrate the sensor.
This item is used to set the black mark media sensor type and
Bline Mode N/A
calibrate the sensor.
This item is used to set the continuous media sensor type and
Cont. Mode N/A
calibrate the sensor.
Printer will feed 2 to 3 gap labels to calibrate the sensor
Automatic N/A
sensitivity automatically.
In case “Automatic” cannot apply to the media, please use
Manual “Manual” function to set the paper length and gap/bline size N/A
then scan the backing/mark to calibrate the sensor sensitivity.
This function can set the min. paper length and max gap/bline
Pre-Printed N/A
length before auto-calibrate the sensor sensitivity.

- 61 -
6.3.3 Serial Comm.
This option is used to set the printer RS-232 settings.

1200 bps
2400 bps
4800 bps
9600 bps
Baud Rate
19200 bps
38400 bps
57600 bps
115200 bps
None
Main Menu Setup Serial Comm.
Parity Odd
Even
7
Data Bits
8
1
Stop Bit(s)
2

Item Description Default

Baud Rate This item is used to set the RS-232 baud rate. 9600

Parity This item is used to set the RS-232 parity. None

Data Bits This item is used to set the RS-232 Data Bits. 8

Stop Bit(s) This item is used to set the RS-232 Stop Bits. 1

6.3.4 Date Time

This option is used to set the date & time for RTC.

Date
Main Menu Setup Date Time
Time

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6.4 File Manager

This feature is used to check the printer available memory and file list.

DRAM

Flie List FLASH

Avail. Memory CARD

Main Menu File Manager
DRAM

Del. All Files FLASH

CARD

Item Description
Use this menu to show, delete and run (.BAS) the files saved in
File List
the printer DRAM/Flash/Card memory.
Avail.
Memory
Use this menu to show available memory space.

Del. All Files Use this menu to delete all files.

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6.5 Diagnostics

Print Config.

Menu Diagnostics Dump Mode

Rotate Cutter

6.5.1 Print Config.

This feature is used to print current printer configuration to the label. On the configuration
printout, there is a print head test pattern, which is useful for checking if there is any dot
damage on the print head heater element.

Main Menu Diagnostics Print Config.

Self-test printout

Model name
F/W version
Firmware checksum
Printer S/N
TSC configuration file
System date
System time
Printed mileage (meter)
Cutting counter

Print speed (inch/sec)

Print darkness
Label size (inch)
Gap distance (inch)
Gap/black mark sensor
intension
Code page
Country code

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 ZPL setting information
Print darkness
Print speed (inch/sec)
Label size
Control prefix
Format prefix
Delimiter prefix
Printer power up motion
Printer head close motion

Note:
®
ZPL is emulating for Zebra
language.

RS232 serial port configuration

Numbers of download files

Total & available memory
space

Print head check pattern

Note:
Checking dot damage requires 4” wide paper width.

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6.5.2 Dump Mode

Captures the data from the communications port and prints out the data received by printer.
In the dump mode, all characters will be printed in 2 columns. The left side characters are
received from your system and right side data are the corresponding hexadecimal value of
the characters. It allows users or engineers to verify and debug the program.

Main Menu Diagnostics Dump Mode

DOWNLOA 0D 0A 44 4F 57 4E 4C 4F 4I
D „TEST2. 44 20 22 54 45 53 54 32 2E
DAT“,5,CL 44 41 54 22 2C 35 2C 43 4C
S DOWNLO 53 0D 0A 44 4F 57 4E 4C 4F
AD F,“TES 41 44 20 46 2C 22 54 45 53
T4.DAT“,5 54 34 2E 44 41 54 22 2C 35
,CLS DOW 2C 43 4C 53 0D 0A 44 4F 57
NLOAD „TE 4E 4C 4F 41 44 20 22 54 45
ST2.DAT”, 53 54 32 2E 44 41 54 22 2C
5,CLS DO 35 2C 43 4C 53 0D 0A 44 4F
WNLOAD F, 57 4E 4C 4F 41 44 20 46 2C
„TEST4.DA 22 54 45 53 54 34 2E 44 41
T”,5,CLS 54 22 2C 35 2C 43 4C 53 0D
DOWNLOAD 0A 44 4F 57 4E 4C 4F 41 44
“TEST2.D 20 22 54 45 53 54 32 2E 44
AT”,5,CLS 41 54 22 2C 35 2C 43 4C 53
DOWNLOA 0D 0A 44 4F 57 4E 4C 4F 4I
D F,“TEST 44 20 46 2C 22 54 45 53 54
4.DAT“,5, 34 2E 44 41 54 22 2C 35 2C
CLS 43 4C 53 0D 0A

ASCII Data

Hexdecimal data related to left column of ASCII data

Note:
Dump mode requires 4” wide paper width.

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6.5.3 Rotate Cutter

In case paper is jammed in the cutter, this feature can rotate the cutter blade forward or reverse

direction, which is helpful to remove the jammed paper easily from the cutter.

Main Menu Diagnostics Rotate Cutter

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6.6 Language

This item is used to setup the language on display.

English

Chinese (TC)

Chinese (SC)

Japanese

Korean

German

Italian

Main Menu Language French

Russian

Polosh

Spanish

Lithuanian

Czech

Portuguese

Serbian

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6.7 Service

This feature is used to restore printer settings to defaults and checking information for printer.

Initialization

Mileage Info.
Menu Service
Serial Info.

Maintenance Info

Item Description
Initialization This feature is used to restore printer settings to defaults.

Mileage Info. This feature is used to check the printed mileage

Serial Info. This feature is used to check the printer serial number

Maintenance
This feature is used to check the maintenance information
Info

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 7. Diagnostic Tool
TSC’s Diagnostic Utility is an integrated tool incorporating features that enable you to explore a printer’s

settings/status; change a printer’s settings; download graphics, fonts and firmware; create a printer

bitmap font; and send additional commands to a printer. With the aid of this powerful tool, you can

review printer status and setting in an instant, which makes it much easier to troubleshoot problems and

other issues.

7.1 Start the Diagnostic Tool

1. Double click on the Diagnostic tool icon to start the software.

2. There are four features (Printer Configuration, File Manager, Bitmap Font Manager, Command Tool)

included in the Diagnostic utility.

Features tab
Interface

Printer
functions

Printer setup

Printer Status

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7.2 Printer Function

1. Connect the printer and computer with a cable.

2. Select the PC interface connected with bar code printer.

USB cable Other cable

The default interface setting is USB 1

interface. If USB interface is
connected with printer, no other
settings need to be changed in the
interface field.

3. Click the “Printer Function” button to setup.

4. The detail functions in the Printer Function Group are listed as below.

Function Description
Calibrate the sensor specified in the Printer
Calibrate Sensor
Setup group media sensor field
Setup the IP address, subnet mask, gateway for
Ethernet Setup
the on board Ethernet
RTC Setup Synchronize printer Real Time Clock with PC
Initialize the printer and restore the settings to
Factory Default
factory default.
Reset Printer Reboot printer
Print Test Page Print a test page
Configuration Page Print printer configuration

Dump Text To activate the printer dump mode.

Ignore AUTO.BAS Ignore the downloaded AUTO.BAS program

Exit Line Mode Exit line mode.

Password Setup Set the password to protect the settings

For more information about Diagnostic Tool, please refer to the diagnostic utility quick start

guide in the CD disk \ Utilities directory.

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7.3 Setting Ethernet by Diagnostic Tool

The Diagnostic Utility is enclosed in the CD disk \Utilities directory. Users can use Diagnostic Tool to

setup the Ethernet by RS-232, USB and Ethernet interfaces. The following contents will instruct users

how to configure the Ethernet by these three interfaces.

7.3.1 Using USB interface to setup Ethernet interface

1. Connect the printer and computer with USB cable.

2. Turn on the printer power switch.
3. Start the Diagnostic Utility by double clicking on the icon.
4. The Diagnostic Utility default interface setting is USB interface. If USB interface is connected with
printer, no other settings need to be changed in the interface field.

5. Click on the “Ethernet Setup” button from “Printer Function” group in Printer Configuration tab to
setup the IP address, subnet mask and gateway for the on board Ethernet.

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7.3.2 Using RS-232 interface to setup Ethernet interface

1. Connect the computer and the printer with a RS-232 cable.

2. Turn on the printer power.

3. Start the Diagnostic Utility by double clicks on the icon.

4. Select “COM” as interface then click on the “Setup” button to setup the serial port baud rate, parity

check, data bits, stop bit and flow control parameters.

5. Click on the “Ethernet Setup” button from printer function of Printer Configuration tab to setup the IP

address, subnet mask and the gateway for the on board Ethernet.

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6.3.3 Using Ethernet interface to setup Ethernet interface

1. Connect the computer and the printer to the LAN.

2. Turn on the printer power.

3. Start the Diagnostic Utility by double clicks on the icon.

4. Select “Ethernet” as the interface then click on the “Setup” button to setup the IP address, subnet

mask and gateway for the on board Ethernet.

5. Click the “Discover Device” button to explore the printers that exist on the network.
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6. Select the printer in the left side of listed printers, the correspondent IP address will be shown in the

right side “IP address/Printer Name” field.

7. Click “Change IP Address” to configure the IP address obtained by DHCP or static.

The default IP address is obtained by DHCP. To change the setting to static IP address, click “Static

IP” radio button then enter the IP address, subnet mask and gateway. Click “Set IP” to take effect the

settings.

Users can also change the “Printer Name” by another model name in this fields then click “Set Printer

Name” to take effect this change.

Note: After clicking the “Set Printer Name” or “Set IP” button, printer will reset to take effect

the settings.

8. Click “Exit” button to exit the Ethernet interface setup and go back to Diagnostic Tool main screen.

Factory Default button

This function will reset the IP, subnet mask, gateway parameters obtained by DHCP and reset the

printer name.

Web setup button

Except to use the Diagnostic Utility to setup the printer, you can also explore and configure the printer

settings and status or update the firmware with the IE or Firefox web browser. This feature provides a

user friendly setup interface and the capability to manage the printer remotely over a network.

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8. Troubleshooting

The following guide lists the most common problems that may be encountered when operating
this bar code printer. If the printer still does not function after all suggested solutions have been
invoked, please contact the Customer Service Department of your purchased reseller or
distributor for assistance.

Problem Possible Cause Recovery Procedure

Power indicator does not * The power cord is not * Plug the power cord in printer and outlet.
illuminate properly connected. * Switch the printer on.

* The printer carriages are

Carriage Open * Please close the print carriages.
open.

* Re-connect cable to interface or chang a

new cable.
* Please reset the wireless device setting.
* Check if interface cable is
* Select the correct printer port in the
well connected to the
driver.
interface connector.
* Clean the printhead.
* Check if wireless or Bluetooth
Not Printing * Printhead’s harness connector is not well
device is well connected
connected with printheat. Turn off the
between host and printer.
printer and plug the connector again.
* The port specified in the
* Check your program if there is a
Windows driver is not correct.
command PRINT at the end of the file
and there must have CRLF at the end of
each command line.
* Follow the instructions in loading the
* Label or ribbon is loaded not
media and ribbon.
correctly.
No print on the label * Ribbon and media are not compatible.
* Use wrong type paper or
* Verify the ribbon-inked side.
ribbon
* The print density setting is incorrect.
* Running out of ribbon. * Supply a new ribbon roll.
No Ribbon * The ribbon is installed * Please refer to the steps in user’s
incorrectly. manual to reinstall the ribbon.
* Running out of label.
* Supply a new label roll.
* The label is installed
* Please refer to the steps in user’s
No Paper incorrectly.
manual to reinstall the label roll.
* Gap/black mark sensor is not
* Calibrate the gap/black mark sensor.
calibrated.
* Gap/black mark sensor is not
set properly. * Calibrate the media sensor.
* Make sure label size is set * Set media size correctly.
Paper Jam
properly. * Remove the stuck label inside the printer
* Labels may be stuck inside mechanism.
the printer mechanism.
* If the peeler module is installed, please
remove the label.
* If there is no peeler module in front of
Take Label * Peel function is enabled. the printer, please switch off the printer
and install it.
* Check if the connector is plugging
correctly.
Can’t downloading the file to
memory (FLASH / * The space of memory is full. * Delete unused files in the memory.
DRAM/CARD)

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 * SD card is damaged. * Use the supported capacity SD card.
* SD card doesn’t insert * Insert the SD card again.
SD card is unable to use correctly. * The supported SD card spec and the
* Use the non-approved SD approved SD card manufacturers,
card manufacturer. please refer to section 2.2.3.
* Ribbon and media is loaded * Reload the supply.
incorrectly * Clean the print head.
* Dust or adhesive * Clean the platen roller.
accumulation on the print * Adjust the print density and print speed.
head. * Run printer self-test and check the print
* Print density is not set head test pattern if there is dot missing in
Poor Print Quality properly. the pattern.
* Printhead element is * Change proper ribbon or proper label
damaged. media.
* Ribbon and media are * Adjust the printhead pressure
incompatible. adjustment knob.
* The printhead pressure is not * The release lever does not latch the
set properly. printhead properly.

Missing printing on the left or

* Wrong label size setup. * Set the correct label size.
right side of label

* The print head is dirty. * Clean the print head.

Gray line on the blank label
* The platen roller is dirty. * Clean the platen roller.
* The printer is in Hex Dump
* Turn off and on the printer to skip the
mode.
Irregular printing dump mode.
* The RS-232 setting is
* Re-set the Rs-232 setting.
incorrect.
* If the label is moving to the right side,
Label feeding is not stable * The media guide does not please move the label guide to left.
(skew) when printing touch the edge of the media. * If the label is moving to the left side,
please move the label guide to right.
* Label size is not specified
* Check if label size is setup correctly.
properly.
* Calibrate the sensor by Auto Gap or
* Sensor sensitivity is not set
Skip labels when printing Manual Gap options.
properly.
* Clear the GAP/Black mark sensor by
* The media sensor is covered
blower.
with dust.
* Printhead pressure is
incorrect. * Please refer to chapter 4.4.
* Ribbon installation is * Please set the suitable density to have
Wrinkle Problem
incorrect. good print quality.
* Media installation is incorrect. * Make sure the label guide touch the
* Print density is incorrect. edge of the media guide.
* Media feeding is incorrect.
RTC time is incorrect when * Check if there is a battery on the main
* The battery has run down.
reboot the printer board.

The left side printout position * Wrong label size setup. * Set the correct label size.
* Press [MENU]  [SELECT] x 3 
is incorrect * The parameter Shift X in LCD
[DOWN] x 5  [SELECT] to fine tune the
menu is incorrect.
parameter of Shift X.

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 * Calibrate the sensor sensitivity again.
* Set the correct label size and gap size.
* Press [MENU]  [SELECT]
x3[DOWN]x6  [SELECT] to fine tune
the parameter of Shift Y.
* If using the software BarTender, please
set the vertical offset in the driver.

* Media sensor sensitivity is

not set properly.
The printing position of small * Label size is incorrect.
label is incorrect * The parameter Shift Y in the
LCD menu is incorrect.
* The vertical offset setting in
the driver is incorrect.

- 78 -
9. Maintenance
This session presents the clean tools and methods to maintain your printer.

1. Please use one of following material to clean the printer.

 Cotton swab
 Lint-free cloth
 Vacuum / Blower brush
 100% Ethanol or Isopropyl Alcohol
2. The cleaning process is described as following,

Printer Part Method Interval

1. Always turn off the printer before

cleaning the print head.
2. Allow the print head to cool for a
Clean the print head when changing
minimum of one minute.
a new label roll.
3. Use a cotton swab and 100% Ethanol
or Isopropyl Alcohol to clean the print
head surface.

Print Head

1. Turn the power off.

Clean the platen roller when
Platen Roller 2. Rotate the platen roller and wipe it
changing a new label roll
thoroughly with water.

Use the lint-free cloth with 100% ethanol

Peel Bar As needed
to wipe it.
Sensor Compressed air or vacuum Monthly
Exterior Wipe it with water-dampened cloth As needed
Interior Brush or vacuum As needed

Note:

 Do not touch printer head by hand. If you touch it careless, please use ethanol to clean it.
 Please use 100% Ethenol or Isopropyl Alcohol. DO NOT use medical alcohol, which may
damage the printer head.
 Regularly clean the print head and supply sensors once change a new media to keep printer
performance and extend printer life.

- 79 -
Revise History

Date Content Editor

2015/6/26 Modify section 1.6 Camille
2015/7/31 Modify section 3.3.3 (Loading media in peel-off mode) Camille
2015/10/19 Modify section 2.2.3 (Recommended SD card specification) Camille
Add section 4.2 (Ribbon Tension Adjustment Module)
2015/11/9 Modify section 4.4 (Mechanism Fine Adjustment to Avoid Ribbon Camille
Wrinkles)

- 80 -
 Corporate Headquarters Li Ze Plant
9F., No.95, Minquan Rd., Xindian Dist., No.35, Sec. 2, Ligong 1st Rd., Wujie Township,
New Taipei City 23141, Taiwan (R.O.C.) Yilan County 26841, Taiwan (R.O.C.)
TEL: +886-2-2218-6789 TEL: +886-3-990-6677
FAX: +886-2-2218-5678 FAX: +886-3-990-5577
Web site: www.tscprinters.com
E-mail: apac_sales@tscprinters.com
TSC Auto ID Technology Co., Ltd. tech_support@tscprinters.com