OFFICE OF THE SENIOR CITIZENS AFFAIRS

VISION
A historical city where senior citizens are prioritized and empowered to attain functional
and graceful aging.

MISSION
To provide effective and efficient programs and services to promote functional and
graceful aging for senior citizens of Caloocan City.

FRONTLINE SERVICE REQUEST FOR WHEELCHAIR, CANE AND CRUTCHES

STEP 1A Clients prepare a request letter addressed to the Office of the City Mayor.
Clients submit request letter:
STEP 1B South Caloocan − Office of the Secretary to the Mayor
North Caloocan − Social Workers
STEP 2 Receive request letter for wheelchair, cane or crutches.
South Caloocan − ROSANA L. RAMOS
North Caloocan − GILDA L. AGPASA
SERVICE PROVIDER/S
− MELECIA A. CACHO
− JANE S. BELLO
TIME FRAME 3 minutes
STEP 3 Clients make follow-up the approved request letter at OSCA through telephone.
Receive follow-ups from clients regarding request.
STEP 4
Provide information on the status of request.
South Caloocan − ROSANA L. RAMOS
North Caloocan − GILDA L. AGPASA
SERVICE PROVIDER/S
− MELECIA A. CACHO
− JANE S. BELLO
TIME FRAME 3 minutes
STEP 5 Release of wheelchair, cane and crutches by the Office Head and assigned personnel.
MARILYN T. DE JESUS
South Caloocan − FILIPINAS S. DEL CARMEN
− ROSANA L. RAMOS
SERVICE PROVIDER/S
North Caloocan − GILDA L. AGPASA
− MELECIA A. CACHO
− JANE S. BELLO
TIME FRAME 5 minutes
1. Senior Citizen’s Identification Card issued by OSCA
2. Certificate of Indigency
3. Medical/ Clinical Abstract/ or Social Case Study Report from the City Social Welfare
Department
REQUIRED DOCUMENT/S 4. 3R size, whole bodypicture of senior citizen and representative holding the latest
newspaper
5. Valid Identification Card of representative
6. Contact Number: Cellular phone number or landline number
Note:

 
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 South Caloocan - Barangays 1-164
North Caloocan - Barangays 165-188
REQUIRED FEES None

FRONTLINE SERVICE SOCIAL PENSION PROGRAM FOR INDIGENT SENIOR CITIZENS

STEP 1 Conduct interview in every barangay for qualified senior citizens.
- JOERNY A. ANCHETA - JANE S. BELLO
SERVICE PROVIDER/S
- GILDA L. AGPASA - MELECIA A. CACHO
TIME FRAME 1 day
STEP 2A Validate gathered information.
STEP 2B Conduct home visitation.
- JOERNY A. ANCHETA - JANE S. BELLO
SERVICE PROVIDER/S
- GILDA L. AGPASA - MELECIA A. CACHO
TIME FRAME 1 day
Recommend the senior citizen applicant to the Department of Social Welfare and
STEP 3
Development (DSWD) National Capital Region (NCR), for approval and allotment.
- JOERNY A. ANCHETA - JANE S. BELLO
SERVICE PROVIDER/S
- GILDA L. AGPASA - MELECIA A. CACHO
TIME FRAME Every quarter of the year
STEP 4 Wait for the list of approved social pensioners from DSWD.
- JOERNY A. ANCHETA - JANE S. BELLO
SERVICE PROVIDER/S
- GILDA L. AGPASA - MELECIA A. CACHO
TIME FRAME Subject for approval of DSWD – approximately 6 months to 1 year upon initial interview
STEP 5 Announce in every barangay the list of approved social pensioners.
- JOERNY A. ANCHETA - JANE S. BELLO
SERVICE PROVIDER/S
- GILDA L. AGPASA - MELECIA A. CACHO
TIME FRAME 10 working days before the scheduled pay-out
1. Original and photocopy of Senior Citizen’s Identification Card issued by OSCA
2. Certificate of Indigency
3. Two pieces of 1x1 latest photo
For frail, sick and bedridden senior citizens:
A representative can be interviewed provided that the following will be submitted to OSCA
as prerequisite for home visitation:
1. Original copy and one photocopy of Senior Citizen’s Identification Card issued by OSCA
2. Certificate of Indigency
3. Two pieces of 1x1 latest photo
4. 3R size, whole bodypicture of senior citizen and representative holding the latest newspaper
Note:
South Caloocan - Barangays 1-164
REQUIRED DOCUMENT/S
North Caloocan - Barangays 165-188
NOTE:
Social Pension for Indigent Senior Citizens is a program of the National Government
under the Department of Social Welfare and Development (DSWD).
OSCA is in charge of the RECRUITMENT, INTERVIEW, and VALIDATION of
eligibleapplicants based on the following criteria:
1. Senior Citizen aged 60 years old and above , indigent, sick and frail
2. No insurance from GSIS/ SSS/ PVAO
3. No financial support from relatives.
REQUIRED FEES None

 
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 ENROLLMENT IN THE HEALTH INSURANCE PROGRAM OF THE PHILIPPINE
FRONTLINE SERVICE
HEALTH INSURANCE CORPORATION
STEP 1 Clients secure and accomplish the Application Form available at the office.
STEP 2 Provide clients with Application Form.
MA. TERESA C. REYES JAMES ARNOLD S. ARCEO
SERVICE PROVIDER/S
ROSE L. RAMOS VICENTE S. LOPEZ
TIME FRAME 2 minutes
Clients submit accomplished Application Form to PhilHealth Offices:
STEP 3 − 5th Floor Victory Mall, Caloocan City
− 3rd Floor, New Building, North Caloocan City Hall, Zapote Road
1. Accomplished Application Form
REQUIRED DOCUMENT/S
2. Original and photocopy of Senior Citizen’s Identification Card issued by OSCA
REQUIRED FEES None

FRONTLINE SERVICE BIRTHDAY PACKAGE FOR SENIOR CITIZENS

STEP 1 Prepare Senior Citizens’ Masterlist of monthly birthday celebrators.
South Caloocan − JAMES ARNOLD S. ARCEO
SERVICE PROVIDER/S
North Caloocan − JENNIFER E. PEREZ
TIME FRAME 2 – 3 days
Provide the City Social Welfare Department with the Senior Citizens’ Masterlist of monthly
STEP 2
birthday celebrators every first week of the month.
South Caloocan − JAMES ARNOLD S. ARCEO
SERVICE PROVIDER/S
North Caloocan − JENNIFER E. PEREZ
TIME FRAME 2 – 3 days
STEP 3A Receive Senior Citizens’ Masterlist of monthly birthday celebrators.
SERVICE PROVIDER/S City Social Welfare Department − DANIEL A. OLIVEROS
SENIOR CITIZENS/ REPRESENTATIVES
− Proceed to the designated Day Care Center of the barangay where the senior citizen
STEP 3B
is registered/ resides.
− Present Senior Citizen’s Identification Card to claim birthday package.
STEP 4 Verify Senior Citizen’s Identification Card in the masterlist.
SERVICE PROVIDER/S DAY CARE TEACHER
TIME FRAME 3 minutes
Senior citizen:
1. Original and photocopy of Senior Citizen’s Identification Card issued by OSCA
2. Grocery booklet
Representative:
REQUIRED DOCUMENT/S
1. Original and photocopy of Senior Citizen’s Identification Card issued by OSCA
2. Grocery booklet
3. Authorization Letter
4. Valid Identification Card of Representative
STEP 5 Release birthday package.
DAY CARE TEACHER ASSIGNED IN THE DESIGNATED BARANGAY DAY CARE
SERVICE PROVIDER/S
CENTER
TIME FRAME 5 minutes
REQUIRED FEES None

 
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FRONTLINE SERVICE DEATH/ BURIAL ASSISTANCE FOR SENIOR CITIZENS
Clients submit required documents in the following venues:
For Barangays 1 - 131 − Every Thursday, 8:00AM - 12:00NN
Caloocan City Hall
For Barangays 132 - 164 − Every Thursday, 8:00AM - 12:00NN
STEP 1 District Office 1 (DO1), Barangay 134,
Bagong Barrio, Caloocan City
For Barangays 165 - 188 − Every Friday , 8:00AM - 12:00NN
Social Development Center, Zapote,
Camarin, North Caloocan
STEP 2 Verify documents submitted.
Office for the Senior Citizens’ Affairs (OSCA) − JAMES ARNOLD S. ARCEO
SERVICE PROVIDER/S
Social Welfare Department (SWD) − EDNA A. ESTOLANO
TIME FRAME 5 minutes
STEP 3 Approve and allot death/ burial assistance.
SERVICE PROVIDER/S LORIE VITAL (Office of the City Mayor)
TIME FRAME 15 minutes
STEP 4 Release death/ burial assistance to beneficiary.
SERVICE PROVIDER/S EDNA A. ESTOLANO (SWD)
TIME FRAME 5 minutes
1. Original and photocopy of Senior Citizen’s Identification Card issued by OSCA
2. Certificate of Indigency
REQUIRED DOCUMENT/S 3. Original and photocopy of Death Certificate with Registry Number
4. Original Official Receipt of Funeral Contract
5. Valid Identification Card of representative (spouse, children, relative)
REQUIRED FEES None

FRONTLINE SERVICE APPLICATION FOR NEW OSCA IDENTIFICATION CARD

STEP 1 Clients secure and fill-in Application Form.
STEP 2 Provide Application Form to clients.
South Caloocan − MARIA TERESA C. REYES
SERVICE PROVIDER/S
North Caloocan − JENETTE Y. SEBALLOS − CATALINO L. PEREZ
TIME FRAME 2 minutes
Clients present accomplished and signed Application Form to respective Barangay
STEP 3
Captains.
STEP 4 Receive accomplished and signed Application Form.
South Caloocan − MA. TERESA C. REYES − JAMES ARNOLD S. ARCEO
SERVICE PROVIDER/S
North Caloocan − JENETTE Y. SEBALLOS − CATALINO L. PEREZ
TIME FRAME 2 minutes
STEP 5 Verify applicant in the Senior Citizens’ Masterlist.
South Caloocan − JAMES ARNOLD S. ARCEO
SERVICE PROVIDER/S
North Caloocan − JENNIFER E. PEREZ
TIME FRAME 2 minutes
STEP 6 Assess Application Form and submitted requirements.
South Caloocan − JOERNY A. ANCHETA − FILIPINAS S. DEL CARMEN
SERVICE PROVIDER/S North Caloocan − GILDA L. AGPASA − MELECIA A. CACHO
− JANE S. BELLO

 
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TIME FRAME 3 minutes

 
FRONTLINE SERVICE APPLICATION FOR NEW OSCA IDENTIFICATION CARD (cont.)
STEP 7 Attend Orientation of RA 9994
South Caloocan − JOERNY A. ANCHETA − SOCIAL WORKER ON DUTY
SERVICE PROVIDER/S North Caloocan − GILDA L. AGPASA − MELECIA A. CACHO
− JANE S. BELLO
TIME FRAME 45 minutes
STEP 8 Process Senior Citizen’s Identification Card.
South Caloocan − VINCENT S. LOPEZ − ROSANA L. RAMOS
SERVICE PROVIDER/S North Caloocan − JAIME L. CRUZ − LAURA SD. MATIAS
− DIGNA C. CUSTODIO
TIME FRAME 3 minutes
STEP 9 Release Senior Citizen’s Identification Card.
South Caloocan − VINCENT S. LOPEZ
SERVICE PROVIDER/S
North Caloocan − FE R. ESPANTO − IMELDA M. GULLA
TIME FRAME 3 minutes
For New Applicants/ Renewal of Senior Citizen’s Identification Card:
11. Two pieces of latest 1x1 photo with white background
12. One photocopy of any of the following:
− Birth or Baptismal Certificate and Marriage Contract (for married women only)
− Birth, Baptismal or Marriage Certificate (for male)
− Passport
REQUIRED DOCUMENT/S − Voter’s ID, SSS, GSIS, Driver’s License, Postal ID, Police Clearance, and NBI,
(not expired) with address in Caloocan City
− Billing Address in Caloocan City: MERALCO, MAYNILAD, or Any Statement of
Account (SOA)
For lost Senior Citizen’s Identification Card:
1. Affidavit of Lost
2. One piece of 1x1 latest photo with white background
3. Any government-issued Identification Card or any billing addressed in Caloocan City
Senior Citizens with No Record at requirement b:
1. Birth Certificate of one of the children with the senior citizens’ age
2. Home visitation is required.
For Representative of Senior Citizen:
1. Authorization Letter
REQUIRED DOCUMENT/S
2. Valid Identification Card of representative
3. Whole body picture (3R) of senior citizen together with the representative holding
latest newspaper
Note:
All discrepancies in the above mentioned requirements must be supported by an Affidavit.
REQUIRED FEES None

 
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FEEDBACK AND COMPLAINTS MECHANISM:

Accomplish the Feedback Form available in the office and drop in the
designated Comment and Suggestion Box located at the Front Desk or send
queries through any of the following form of correspondence:
Email Address: oscasouthcaloocan@gmail.com
Telephone Numbers: (02) 288 – 8811 to 21 loc. 2258

 
 
 
 
 
 
 
 
 
 
 
 
 
 

 
 
 
 
 
 
 
 
 
 
 
 

 
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