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    St. Paul Hospital of Tuguegarao, Inc.: Monthy Unit Performance Report

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    Dani Cawai
    The monthly unit performance report for Holy Family Unit at St. Paul Hospital of Tuguegarao summarizes January 2020 data. Key points include: an occupancy rate of 25% with 342 occupied beds out of 1364; 76 admissions and 81 discharges; positive patient feedback about staff kindness and service; and a 90% customer survey retrieval rate. The report also notes two staff received written warnings for tardiness and no unusual occurrences or missing supplies were reported.

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    St. Paul Hospital of Tuguegarao, Inc.: Monthy Unit Performance Report

    Uploaded by

    Dani Cawai
    82 views3 pages
    The monthly unit performance report for Holy Family Unit at St. Paul Hospital of Tuguegarao summarizes January 2020 data. Key points include: an occupancy rate of 25% with 342 occupied beds out of 1364; 76 admissions and 81 discharges; positive patient feedback about staff kindness and service; and a 90% customer survey retrieval rate. The report also notes two staff received written warnings for tardiness and no unusual occurrences or missing supplies were reported.

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    MONTHLY-REPORT-Jan-2020

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    The monthly unit performance report for Holy Family Unit at St. Paul Hospital of Tuguegarao summarizes January 2020 data. Key points include: an occupancy rate of 25% with 342 occupied beds out of 1364; 76 admissions and 81 discharges; positive patient feedback about staff kindness and service; and a 90% customer survey retrieval rate. The report also notes two staff received written warnings for tardiness and no unusual occurrences or missing supplies were reported.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    82 views3 pages

    St. Paul Hospital of Tuguegarao, Inc.: Monthy Unit Performance Report

    Uploaded by

    Dani Cawai
    The monthly unit performance report for Holy Family Unit at St. Paul Hospital of Tuguegarao summarizes January 2020 data. Key points include: an occupancy rate of 25% with 342 occupied beds out of 1364; 76 admissions and 81 discharges; positive patient feedback about staff kindness and service; and a 90% customer survey retrieval rate. The report also notes two staff received written warnings for tardiness and no unusual occurrences or missing supplies were reported.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 3

    ST. PAUL HOSPITAL OF TUGUEGARAO, INC.

    Luna Extension, Ugac Norte, Tuguegarao City 3500 Cagayan

    MONTHY UNIT PERFORMANCE REPORT

    MONTH: January 2020


    HOLY FAMILY UNIT
    A. FINANCIAL
    1. OCCUPANCY
    MAXIMUM BED CAPACITY 1364PATIENTS
    OCCUPIED BEDS 342 PATIENTS
    OCCUPANCY RATE 25%
    REVENUE 290,700
    Occupancy Rate
    25%
    Occupancy Rate
    75% Vacancy Rate

    TOTAL NUMBER OF ADMISSIONS TOTAL NUMBER OF DISCHARGES


    76 81

    2. OPERATIONAL EXPENSES
    Target:
    OFFICE HOUSEHOLD HOSPITAL REPAIR/MAINTENANCE SALARY OVERTIME TOTAL
    SUPPLIES SUPPLIES SUPPLIES
    4127.39 55822.19 29431.07 89380.65
    VARIANCE
    REMARKS/ROOT
    CAUSE
    ACTION/S
    ST. PAUL HOSPITAL OF TUGUEGARAO, INC.
    Luna Extension, Ugac Norte, Tuguegarao City 3500 Cagayan

    MONTHY UNIT PERFORMANCE REPORT


    B. PROFESSIONAL AND PERSONAL

    1. PATIENT’S FEEDBACKS/ADDRESSED CUSTOMER COMPLAINTS

    POSITIVE FEEDBACKS
    - Napakagandang serbisyo ang ginawa po ng mga doctors at nurses para sa aming anak. (Tabulog, Ericson)
    - Very good service, staff are accommodating. (Anonymous)
    - All of them are approachable (Lance Pasikan)
    - All staff of 3rd floor Holy Family Unit nurses and doctors kind hearted. (Sha-Honey Pattal)
    - Satisfied with your services especially how you welcome. (Dangiwan, Jayford)
    NEGATIVE FEEDBACKS/COMPLAINTS
    Feedback Nature Person/s Involved Root Cause Analysis Immediate Action Remarks/Status
    - - - - - -

    CUSTOMER SERVICE SURVEY FORM RETRIEVAL:


    NURSING STATION TOTAL CSSF RETRIEVED TOTAL DISCHARGES RETRIEVAL RATE

    HFU 73 81 90%

    2. AUDITS:

    A. 7S AUDIT- N/A

    3. STAFF ATTENDANCE TO UNIT MEETINGS: N/A

    4. UNUSUAL OCCURENCES
    DATE TYPE OF UNUSUAL OCCURRENCE STAFF INVOLVED REMARKS/ACTIONS TAKEN
    ST. PAUL HOSPITAL OF TUGUEGARAO, INC.
    Luna Extension, Ugac Norte, Tuguegarao City 3500 Cagayan

    MONTHY UNIT PERFORMANCE REPORT

    5. PUNCTUALITY AND ATTENDANCE REPORT

    5.1 TARDINESS
    NAME NO. OF MINUTES NO. OF OFFENSE REMARKS
    Babaran, Louie 49 MINUTES 9x Written warning
    Duritan, Jovelyn 1 MINUTE 1x
    Lim, Judiesherl 28MINUTES 5x Written warning

    5.2 ABSENCES
    NAME DATE REASON REMARKS

    C. FIXED ASSETS
    1. Equipment for Job Order: n/a
    2. Missing Supplies: n/a

    Prepared by: Noted by:

    Louie Kem Anthony Babaran, RN SR. ROWENA C. RODIL, SPC


    Head Nurse Nursing Service Director

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