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Attended Automation in AA2019

Attended automation involves a human guiding a bot to complete tasks like data validation, approvals, and escalations. In Enterprise A2019, attended automation uses web-based bots that users can trigger via hotkeys or buttons to retrieve customer information or submit and group data from various applications without installing software. Users create bots using interactive forms to design data collection and link them to triggers to automatically run tasks, like a front desk agent retrieving a policy for a customer.

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69 views

Attended Automation in AA2019

Attended automation involves a human guiding a bot to complete tasks like data validation, approvals, and escalations. In Enterprise A2019, attended automation uses web-based bots that users can trigger via hotkeys or buttons to retrieve customer information or submit and group data from various applications without installing software. Users create bots using interactive forms to design data collection and link them to triggers to automatically run tasks, like a front desk agent retrieving a policy for a customer.

Uploaded by

tg82770
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Attended Automation in AA2019

 Attended automation, in which a bot operates under human guidance.


 In attended automation, the user who invokes a bot can provide inputs for the bot
to use for its processing. The user can also provide additional inputs when the bot
comes to an impasse in its processing.
 Collaboration between humans and software bots is called attended automation. As
attended automation requires user supervision, it is best suited for use with smaller and
more fragmented tasks

Attended automation in Enterprise A2019 enables you to use bots to manage routine


tasks such as validating data, retrieving approvals, and managing escalations.
As Enterprise A2019 is a web-based interface, it does not require an installation or
deployment on user machines. The following workflow describes how attended
automation is integrated in Enterprise A2019:

1. Create a user in Enterprise A2019:


The Enterprise Control Room administrator creates a user with a Bot
Creator license.

Create user | Enterprise A2019 licenses

The user logs in to the Enterprise Control Room to start building bots.

Install Bot agent and register device | Get started building bots

2. Create forms using the Interactive forms package:


Interactive forms enable you to design forms for submitting and regrouping data from
various applications.

Create a form

Link the form to a newly created bot or an existing bot using the Bot editor interface.

Add a form to bot

3. Add triggers to the bot:

Trigger loop enables you to add triggers that can run a task automatically when
certain predefined events occur.

Adding a trigger to run a bot

Using interactive forms Interactive forms enable you to build forms for submitting and
regrouping data that is used to send and receive information from various applications within
your attended automation process.
Adding a trigger to run a bot Add triggers that can automatically run the
selected bot whenever a specific event occurs. For example, clicking a specific button or
using a combination of keystrokes.

Example for using hot key to trigger a bot In this example, a front desk executive of an
insurance company responds to a call from an existing customer who wants to understand the
policy details and its validity. The executive uses a hot key to trigger a bot that retrieves the
customer's information.

Reference Links

 https://www.automationanywhere.com/rpa/attended-vs-unattended-rpa

 https://docs.automationanywhere.com/bundle/enterprise-v2019/page/enterprise-
cloud/topics/aae-client/attended-automation/a2019-attend-automation.html?
_ga=2.45873508.1555762987.1600233317-1721051127.1598186064

 https://docs.automationanywhere.com/bundle/enterprise-v2019/page/enterprise-
cloud/topics/aae-client/attended-automation/example-attended-automation.html

 https://docs.automationanywhere.com/bundle/enterprise-v2019/page/enterprise-
cloud/topics/aae-client/bot-creator/working-with-automation-tasks/add-interface-
triggers.html

Deploying a bot

 https://resources.automationanywhere.com/wistia-automation-anywhere/how-to-deploy-
a-bot

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