St. Michael TVET Training and Assessment Center, Inc.: Course

St. Michael TVET Training and Assessment Center, Inc.
An Evaluation for the Levels of Satisfaction on Travel and Tours Package Experienced of
the College Students of St. Michael TVET Training and Assessment Center, Inc.
A Research Study
Presented to the Faculty of
In Partial Fulfillment
Of the Requirements for the Degree
COURSE
Lei Arcega
Jasper de Rosas
Rachel L. Hayag
Aldrin Jay E. Labios
Princess V. Singson
Date
CHAPTER 1
PROBLEM AND ITS SETTING
Introduction
Tour package is a pre arrangement, prepaid trip that combines two or more travel
components like airfare, airport transfer accommodation and other services tour package is a
total tourism product consisting of transportation from the market area of destination and
recreational activities promoted by the tourist. Tour can be a long or short in duration and
distance. This may be a one day or overnight package, or they could period of a month or more.
Tour package can help you save money, it is usually less expensive than traveling on your own.
Here in the travel agencies can negotiate better deals with airlines and hotels. They can also
reduce the transportation expenses.
According to Gregorg (n.d.), a tour package is advertised journey including specific
features, arranged, and promoted with tour literature by a tour operator and paid for in full by
the tourist before starting the tour. These components are purchased by an individual firm or
company called the “Tour operator”. It combines all the travel components in a package and sell
them at all inclusive prices to the clients.
Many entrepreneurs began to offer the travel and tour package to inspire the rail travel by
organizing excursions for the public at discounted offers. To create a new package is a strategy
to create increased appeal for your ideal customers and to make it easier for your potential
guests. Tour package should be designed to improve the customer experience, increase the
customer spend and length of stay and increase revenue. It must be designed around your
customer needs and interests so that it is instantly appealing to them. This package tour is to
create a package that people and market oriented.
The aim of this study is to present the level of satisfaction on the travel and tour
experience. Therefore the study tries to evaluate the satisfaction of tourists on availing the tour
package.
Statement of the Problem
Tour package, offer deals to consumer at a lower and more competitive rate than
individual booking. For these reason, the researchers chose this topic because tour operators have
its own technique for the satisfaction of travelers. This study aims to answer the following
specific research questions:
1. What is the demographic profile of the respondents in terms of;
1.1 Age,
1.2 Gender and,
1.3 Civil status
2. What are the levels of satisfaction on travel and tour package experience of the college
students in terms of;
2.1 Accommodation,
2.2 Facilities,
2.3 Full board meals and,
2.4 Eco-tourism fee
3. What are included in travel and tour package?
Research Hypothesis
H1. The tour package experienced by the college students has a positive effect on their
satisfaction.
H2. The tour package experienced by the college students has a negative effect on their
satisfaction depends on their destination.
H3. The tour package experienced by the college students has increased the level of satisfaction.
Significance of the Study
In the tourist destination, tour package is needed to promote to the tourist. This tour
package is a strategy to increase appeal for your ideal customer. This study is significance
because most aspect of the tour package is to improve the experience of the tourist.
To the Students This will help them to determine or choose what tour package are suit
for their needs that will meet their satisfaction.
For the Future Researcher The outcome of this study would provide them a basis for
pursuing another study or a follow up study on similar context of tour package experience. This
study will help them to produce some information regarding evaluation for the levels of
satisfaction on travel and tour package experience.
Scope and Limitation
The main objective of this study is to determine the levels of satisfaction on travel and
tour package experience. The researcher sought to know what will be the level satisfaction of the
college students on travel and tour package experience. It aims to answer the demographic
profile in terms of a) age; b) gender and c) place travel, what are the levels of satisfaction on
travel and tour package experience of the college students in terms of a) accommodation; b)
facilities; c) full board meals and d) eco-tourism fee and what are included in travel and tour
package
The study was done at St. Michael TVET Training and Assessment Center Inc. By the
help of 27 hospitality and tourism business technology students. The research study on the
evaluation for the level of satisfaction on travel and tour package experience was done at St.
Michael TVET Training and Assessment Center Inc. during the first semester of academic year
2020-2021. This study focused on the evaluation for the levels of satisfaction on travel and tour
package experience.

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St. Michael TVET Training and Assessment Center, Inc.

PROBLEM AND ITS SETTING

reduce the transportation expenses.

According to Gregorg (n.d.), a tour package is advertised journey including specific

them at all inclusive prices to the clients.

create a package that people and market oriented.

Statement of the Problem

specific research questions:

1. What is the demographic profile of the respondents in terms of;

1.2 Gender and,

1.3 Civil status

students in terms of;

2.3 Full board meals and,

2.4 Eco-tourism fee

3. What are included in travel and tour package?

satisfaction depends on their destination.

Significance of the Study

for their needs that will meet their satisfaction.

satisfaction on travel and tour package experience.

Scope and Limitation

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