HiPath 4000

Attendant Console
AC-Win XP

Service Manual
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Nur für den internen Gebrauch Contents

Contents 0

1 General information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1

1.1 New Functionality in AC-Win XP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
1.2 Minimum Hardware Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
1.3 Software Requirements . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2
1.4 The AC-Win XP Release Package . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-3
1.4.1 Software Components. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-5
1.4.2 Hardware Components (Parts List) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-6
1.4.3 Keyboard Templates . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8
1.4.4 Handset and Handset Cradle (headset) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-8
1.4.4.1 Headset with SET 400 telephone handset (old) . . . . . . . . . . . . . . . . . . . . . . . 1-8
1.4.5 AC Voice Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9
1.4.5.1 "Older" AC-Voice Cable Kit. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9
1.4.5.2 "New" AC-Voice Cable . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-9
1.4.6 Part Numbers . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-10
1.5 Available Languages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12
1.6 User and Administrator manuals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-12
1.7 Additional documents on the CD ROM . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-14
2 Hardware Installation . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1
2.1 The UP0E/PCI plug-in card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2
2.2 Up0/E Card Interfaces . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3
3 Configuration in Hicom 300 E/HiPath 4000 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1
4 Software Installation. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4-1
5 Trouble Report and Error Correction Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1
5.1 Trouble Reports in the ICTS . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-1
5.1.1 Preliminary On-Site Diagnosis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
5.1.2 Diagnostic data to be submitted for every TR . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-2
5.2 PRB Pre-Revision Bug Fix Procedure . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3
5.2.1 PRB Correction Versions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3
5.2.2 Corrections as Patches . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5-3
5.2.3 KMOSS
(Knowledge Management for Operational Support and Service) . . . . . . . . . . . . . . 5-4
6 Technical Operating Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1
6.1 Upgrade to AC-Win XP (update) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1
6.2 Reinstallation of AC-Win XP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-1
6.3 Uninstallation of AC-Win XP . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2
6.4 Compatibility with DS-Win . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-2

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6.5 Compatibility with BLF-Win . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3

6.6 Compatibility with ASC . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6-3
7 Appendix. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1
7.1 Connectivity Overview of UP0/E Card to SLMO . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-1
7.2 Connectivity Overview of UP0/E Card to SLMQ via UCON . . . . . . . . . . . . . . . . . . . . . 7-2
7.3 “Long” AC Card - View From Above . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-3
7.4 “Short” AC Card - View From Above. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-4
7.5 Dimensions - “Short” AC Card . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-5
7.6 English Keyboard Template 1 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-6
7.7 English Keyboard Template 2 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7-7

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1 General information
AC-Win XP is the first product for which both Hicom 300 E/HiPath 4000 enhanced attendant console types (AC-
Win 5.0 and AC-Win MQ 3.0) were put on one product CD ROM. During installation, you can decide which AC-
Win type should be installed (see figure).

Both enhanced attendant console types (AC-Win 5.0 and AC-Win MQ 3.0) run exclusively on the Microsoft Win-
dows XP© Professional operating system.
AC-Win 5.0 supports the following communication platforms:
● HICOM 300 E V2.0
● HICOM 300 E V3.0
● HICOM 300 E V3.1
● HICOM 300 H V1.0
● HiPath 4000 V1.0

AC-Win MQ 3.0 supports the following communication platforms:

● HICOM 300 E V3.1
● HICOM 300 H V1.0 (UK only)
● HiPath 4000 V1.0
AC-Win XP’s telephone book application DS-Win 3.0 is not included in the AC-Win program package and must
therefore be ordered separately.
NOTE: Up-to-date information on the currently released correction version from AC-Win XP can also be found in
thereadme.txt file on the installation CD ROM.

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New Functionality in AC-Win XP

1.1 New Functionality in AC-Win XP

All existing AC-Win variants are so-called "stimulus terminals" of Hicom 300E/HiPath 4000 switching technology.
All switching features are provided by the switching platform on which AC-Win is operating and not by AC-Win
4.0 itself.
In addition, AC-Win also offers some "local" features:
● A call journal,
● A redial list,
● A TAPI dialing function,
● An OLE interface and lots more
There is no description of features in AC-Win XP with AC-Win 5.0 and AC-Win MQ 3.0 as opposed to the existing
Windows 2000-based AC4 variants AC-Win 4.0 and AC-Win MQ 2.0.

Only the color settings are adjusted in the Windows XP operating system. The driver generated for Windows 2000
can also be used for the AC-Win PCI plug-in card under Windows XP.

1.2 Minimum Hardware Requirements

– PC with Windows XP® installed and at least 800 MHz and 128 Mb RAM.
– Graphic resolution of at least 1024x1240 pixels.
– Sound Card with active speakers or Multimedia Keyboard.
– Microsoft-compatible mouse.
– CD ROM or DVD drive.
– Hard disk memory > 4 GByte (at least 20% memory free).
– 18" monitor (21" monitor recommended).
For simultaneous use of DS-Win and/or other additional applications, a PC with corresponding capabilities should
be used (see FSC . . . Fujitsu Siemens Computers).

1.3 Software Requirements

The software package AC-Win XP runs exclusively on the Microsoft Windows XP© Professional operating system
(including Service Pack 1). This means that AC-Win XP is not released for Windows 95©, Windows 98©, Windows
ME©, Windows NT 4.0©, Windows 2000©, Windows 2000© Server, Windows 2003© Server etc.
The AC-Win types for older operating systems include:
● AC-Win 3.0 and AC-Win MQ 1.0 for Windows NT 4.0©
● AC-Win 4.0 and AC-Win MQ 2.0 for Windows 2000©

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The AC-Win XP Release Package

1.4 The AC-Win XP Release Package

AC-Win XP consists of a software CD ROM (part number: P30152-P1110-C1) and a hardware activation package
(part number: S30122-H5308-X).
The attendant console PC required for AC-Win XP is not a direct component of the AC-Win XP package and must
be ordered separately from FSC (Fujitsu Siemens Computers):
See http://sag.fujitsu-siemens.com under Top SAG -> Sales Packages for ICN -> AC-Win

The following PC is currently on offer under „Rechnerbeschreibung“ (Computer Description):

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1.4.1 Software Components

The following directories can be found on the AC-Win XP product CD ROM:
● \AC Card Driver: Driver for the AC-Win PCI plug-in card
● \Manuals5.0: All manuals for AC-Win 5.0
● \ManualsMQ30: All manuals for AC-Win MQ 3.0
● \Program Files: The AC-Win XP installation files

After installing the hard disk of the AC-Win PC, the following directories are generated:
● \ACDiag Diagnose Tool (Tracer) for AC-Win
● \Bin The AC-Win program files
● \Data Default configuration files for AC-Win (for example, color settings, ring tones, etc.)
● \Documents All manuals of the installed AC-Win types
● \Language Installed language packages (user interfaces, online help)
● \Log Log files generated by AC4-Diag, notebook and Redial
● \Template Directory of all possible AC-Win windows
● \Workspace Default and user-specific Workspace files

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1.4.2 Hardware Components (Parts List)

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The AC-Win XP Release Package

1.4.3 Keyboard Templates

There are two keyboard templates for the AC-Win MQ 3.0 (not for AC-Win 5.0) with the part numbers:
– V32905-A11-X190
– V32905-A11-X191
These keyboard templates are currently only available in English.

Note: Not all current keyboard types have room for these templates. It is therefore recommended to use the
KBPC M1multimedia keyboard provided for AC-Win (see
HTTP://sag.fujitsu-siemens.com under Top SAG -> Sales Packages for ICN -> AC-Win).

1.4.4 Handset and Handset Cradle (headset)

There are two handsets (telephone receivers) with accompanying cradles in use for AC Win:

1.4.4.1 Headset with SET 400 telephone handset (old)

Most existing AC-Win configurations (AC-Win 1.0, AC-Win 2.0, AC-Win 3.0) have the older headset consisting of
– SET400 handset C39363-A7007-B10
– Cradle for SET400 handset C39363-A7007-A4
– Connection cable for SET 400 cradle S30267-Z197-A26-*

Headset with OptiSet telephone headset (new)

For new orders, only one headset with one OptiSet handset is now supplied:
– OptiSet handset (with Siemens Logo)S30122-X7310-X
– OptiSet handset (without Siemens Logo)S30122-X7310-X100 (Telekom variant)
– Cradle for OptiSet handset C39363-A7007-A5
– Connection cable for OptiSet cradle S30267-Z369-A26-*

IMPORTANT: To operate the OptiSet handset on AC-Win, the pins for the microphone (pins 1 and 4) on the con-
nection cable to the handset cradle had to be interchanged.
Therefore, a SET 400 handset cannot be operated on a cradle for the OptiSet handset and vice versa (see also
Serviceinfo INF-03-000119).

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1.4.5 AC Voice Cables

As in the previous version, the automatic voice announcement application AC-Voice 3.0 can be used for AC-Win
5.0.
Note: AC-Voice 3.0 does not work on AC-Win MQ 3.0. At present, there is no voice announcement application
for AC-Win (MQ) 3.0.
A special AC-Voice cable is required for operating AC-Voice 3.0 on AC-Win 5.0. This cable connects the analog
voice input (LINE IN) of the AC-Win 4.0 card with the loudspeaker output of the sound card on the PC. In this way,
the voice file (*.wav) played by AC-Voice 3.0 can be directly fed via the sound card into the headset channel of the
AC-Win card.
At present, there are two types of AC-Voice cables in use:

1.4.5.1 "Older" AC-Voice Cable Kit

The original (2 meter long) AC-Voice cable kit S30122-H5308-X consisted of
– S30267-Z312-A2 cable with stereo jack and DIN plug
– S30267-Z318-A20 cable with DIN coupler and Western plug
This cable was replaced by a new one (in 2002):

1.4.5.2 "New" AC-Voice Cable

The new (50 cm) AC-Voice cable S30267-Z364-A5 no longer has a DIN plug/coupler. Instead it has a stereo jack
(sound card) connected to a 4-pin Western plug via a 50 cm cable (LINE IN on the AC card) and also (branch) to a
stereo coupler via a second 15 cm cable (for connecting active loudspeakers).

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1.4.6 Part Numbers

The following new order items were introduced for Hicom 300H (AZA171/173/165):

LM/PHW: L30220-Z600-A171 ITEM no.: AZA171

AC-Win XP
(AC-WIN 5 / MQ 3)
consisting of:
1 P30152-P1110-C1 CD AC-Win XP including documentation
1 P30152-P1111-B1 CD AC-Win V5.1 including documentation (Telekom) Countries: Telekom

LM/PHW: L30220-Z600-A173 ITEM no.: AZA173

Upgrade from AC-Win 3.0/4.0 or MQ to AC-Win XP
consisting of:
1 P30152-P1110-C1 CD AC-Win XP including documentation
1 P30152-P1111-B1 CD AC-Win V5.1 including documentation (Telekom)

LM/PHW: L30220-Z600-A165 ITEM no.: AZA165

Connection package for enhanced attendant console
- UP0E card including accessories
consisting of:
1 S30807-H5492-X UP0E card including accessories

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The AC-Win XP Release Package

The following new order items were introduced for HiPath 4000 (AYA197/204/165, AYK197):

LM/PHW: L30220-Y600-A197 ITEM no: AYA197

AC-Win XP
(AC-WIN 5 / MQ 3)
consisting of:
1 P30152-P1110-C1 CD AC-Win XP including documentation
1 P30152-P1111-B1 CD AC-Win V5.1 including documentation (Telekom) Countries: Telekom

LM/PHW: L30220-Y600-K197 ITEM no: AYK197

AC-Win XP (AC-Win 5/MQ 3)
Provision of material
consisting of:
1 S30807-H5492-X AC-WIN XP (AC-WIN 5/MQ3)
1 S30807-H5492-X1 AC-WIN XP Telekom

LM/PHW: L30220-Y600-A204 ITEM no: AYA204

Upgrade from AC-Win 3.0/4.0 or MQ to AC-Win XP
consisting of:
1 P30152-P1111-B1 CD AC-Win V5.1 including documentation (Telekom)
1 P30152-P1110-C1 CD AC-Win XP including documentation

LM/PHW: L30220-Y600-A165 ITEM no: AYA165

Connection package for enhanced attendant console (GER/IM)
UP0E card
consisting of:
1 S30807-H5492-X UP0E PCI card including accessories

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Available Languages

1.5 Available Languages

The following languages can be installed for every AC-Win type during installation of AC-Win XP:
● German
● English
● French
● Spanish
● Portuguese
● Dutch
● Danish
● Finnish
● Italian
● Hungarian
● Czech
● Brazilian
● Canadian French
● Brazilian Portuguese
● Korean
Users can toggle the interface between the installed languages.

1.6 User and Administrator manuals

All User and Administrator manuals (see section 3.2) are provided in PDF format on the AC-Win XP CD ROM as
soon as they are released.
For more information on this, see the CD ROM directory:
…\AC-Win\AC-Win XP\Install\AcwXPv001\Manuals5.0
…\AC-Win\AC-Win XP\Install\AcwXPv001\ManualsMQ30
All manuals in the Central European language variants
● German
● English
● French
● Spanish
● Portuguese
● Italian
● Dutch
are also available in electronic format (electronic documentation) on the Siemens Documentation Center server
(see https://netinfo2.icn.siemens.de/edoku3/search_de.htm)

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User and Administrator manuals

All AC-Win XP manuals in the Central European language variants can also be ordered separately under the fol-
lowing part numbers via PRISMA:

AC-Win 5.0 User Manual

● A31003-G4000-B200-1-19 German
● A31003-G4000-B200-1-7619 English
● A31003-G4000-B200-1-7719 French
● A31003-G4000-B200-1-7819 Spanish
● A31003-G4000-B200-1-7919 Portuguese
● A31003-G4000-B200-1-7219 Italian
● A31003-G4000-B200-1-5419 Dutch
AC-Win 5.0 Administration Manual
● A31003-G4000-B201-1-19 German
● A31003-G4000-B201-1-7619 English
● A31003-G4000-B201-1-7719 French
● A31003-G4000-B201-1-7819 Spanish
● A31003-G4000-B201-1-7919 Portuguese
● A31003-G4000-B201-1-7219 Italian
● A31003-G4000-B201-1-5419 Dutch
AC-Win MQ 3.0 User Manual
● A31003-G4000-B300-1-19 German
● A31003-G4000-B300-1-7619 English
● A31003-G4000-B300-1-7719 French
● A31003-G4000-B300-1-7819 Spanish
● A31003-G4000-B300-1-7919 Portuguese
● A31003-G4000-B300-1-7219 Italian
● A31003-G4000-B300-1-5419 Dutch
AC-Win MQ 3.0 Administration Manual
● A31003-G4000-B301-1-19 German
● A31003-G4000-B301-1-7619 English
● A31003-G4000-B301-1-7719 French
● A31003-G4000-B301-1-7819 Spanish
● A31003-G4000-B301-1-7919 Portuguese
● A31003-G4000-B301-1-7219 Italian
● A31003-G4000-B301-1-5419 Dutch

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Additional documents on the CD ROM

1.7 Additional documents on the CD ROM

The following manuals can also be found on the CD ROM:
● Description of the OLE V2.0 Interface with sample programs under
…\AC-Win\AC-Win XP\Install\AcwXPv001\Manuals5.0\COM-Interface

● Description of the Registration Database parameters under

…\AC-Win\AC-Win XP\Install\AcwXPv0\Manuals5.0
…\AC-Win\AC-Win XP\Install\AcwXPv001\ManualsMQ30

● The AC-Voice 3.0 User Manual under

…\AC-Win\AC-Win XP\Install\AcwXPv001\Manuals5.0

● The Service Manual (this document) under

…\AC-Win\AC-Win XP\Install\AcwXPv001\Manuals5.0

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 Hardware Installation

2 Hardware Installation
IMPORTANT: Please note the minimum requirements on the PC listed in Section 1.2.

Hardware Installation
Remove the network plug before installing the UP0/E card in the PC as a safety precaution.
1. Install the AC-Win card in a free PCI slot on the PC.
2. Connect the AC-Win card to the Hicom 300 H or HiPath 4000 communication platform (SYS slot) using
the cable supplied. The UP0/E card has a total of 4 external connection options in the following order:
– SYS (System) UP0/E interface to Hicom
– HA (Handrest) connection for handset cradle, where the handset or headset is plugged into the
cradle
– OUT (Tape out) analog connection for an optional tape recorder for recording calls
– IN (Tape in) analog connection for an optional announcement device (for example, sound card
with AC-Voice application)
3. Connect the handset to the AC card (HA slot)
4. Install the Windows XP driver.
– NOTE: Please install the driver precisely as described below. Other methods do not work.
– Once the AC-Win card has been installed, the following message appears on initial start-up of the
PC: "New Hardware found (Multimedia controller)". The Hardware Wizard starts searching for new
hardware.
– Cancel this search with "Cancel".
– Using Windows Explorer, for example, start the program "InstallACCard.exe" which is located on
the AC-Win XP installation CD ROM (see directory "...\AC card Driver\install").
– The message "Installing Driver" appears.
– Once this message box closes, the driver is correctly installed.
5. Reboot the PC.
– Check whether the orange LED on the back of the UP0/E card is flashing. This indicates that the
UP0/E card is operational.
– The red LED should never be illuminated during operation. If it is illuminated, there is a problem
with the hardware or firmware. The UP0/E card can however continue to work. The problem
should be investigated.
The PC does not require any further configurations or hardware settings.
For information on installing the AC-Win XP application software, see Section 4.
NOTE: Please observe any notes in the "Readme.txt" file, which is located on the AC-Win installation CD ROM (
...\Program Files\ACWinxxx ).

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Hardware Installation
The UP0E/PCI plug-in card

2.1 The UP0E/PCI plug-in card

At present, two different AC-Win cards are used:
● Older long AC-Win card
Dimensions: length 312 mm x width 106.68 mm
Part number: S30807-Q5474-X-1... up to ...10, and ...K1, K2
● Newer short AC-Win card (first series release in November 2002)
Dimensions: length 176.63 mm x width 106.68 mm
Part number: S30807-Q5474-X-1... up to ...xx, current issue: ...16

There is a specially tailored firmware for AC-Win on these AC-Win cards which must be updated from time to time
(error correction, OS and PC adjustments).

The current firmware (for both AC card types) is: V30113-H43-D1-001

The firmware is released as PRB (pre-revision bug fix) MSC07348 and is stored in KMOSS under
Enterprise service Knowledgebase -> Clients & Devices -> Attendant -> AC-Win -> Unassigned to Versions ->
V30113-H43-D1-001 -> MSC07347

Ranges:
The SLMO Board is connected if the range between PC and HICOM/HiPath is up to 1 km.
For ranges up to 8 km, PC and HICOM/HiPath must be connected to the SLMO Board with a UCON adapter.

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2-2 AC-Win XP, Service Manual
 Hardware Installation
Up0/E Card Interfaces

2.2 Up0/E Card Interfaces

The Up0/E card (board name ACCRD; Q5474) has four external interfaces, which are described in the following.
SYS
The system interface (8-pin Western) signifies the UP0/E interface with Hicom 300 E/
HiPath 4000 and has the facility for connecting an external alarm (acoustic or optic).
Pin 1 External Alarm (floating relay contact)
Pin 2 Unassigned
Pin 3 Unassigned
Pin 4 a-wire for UP0/E Interface
Pin 5 b-wire for UP0/E Interface
Pin 6 Unassigned
Pin 7 Unassigned
Pin 8 External Alarm (floating relay contact)
HA
The handset interface (8-pin Western) for connecting the handset cradle of AC Win XP.
Pin 1 Handset Cradle Handset Plug 1 - Pin 4 (handset microphone)
Pin 2 Handset Cradle Handset Plug 1 - Pin 3 (handset loudspeaker)
Pin 3 Handset Cradle Handset Plug 1 - Pin 2 (handset loudspeaker)
Pin 4 Handset Cradle Handset Plug 1 - Pin 1 (handset microphone)
Pin 5 Handset Cradle Handset Plug 2 - Pin 4 (handset microphone)
Pin 6 Handset Cradle Handset Plug 2 - Pin 3 (handset loudspeaker)
Pin 7 Handset Cradle Handset Plug 2 - Pin 2 (handset loudspeaker)
Pin 8 Handset Cradle Handset Plug 2 - Pin 1 (handset microphone)
OUT
The Tape Out Interface (4-pin Western) signifies the outgoing tape interface which enables all analog
voice signals from the attendant as well as from the caller to be recorded.
Pin 1 Switch for External Tape (floating relay contact)
Pin 2 a-wire Analog Voice Signal
Pin 3 b-wire Analog Voice Signal
Pin 4 Switch for External Tape (floating relay contact)
Remark: For reasons of compatibility to AC2 (AC2 Box), an adapter cable (S30267-Z313-A2) with
4-pin Western and DIN jack can be used.
IN
The Tape In Interface (4-pin Western) refers to the incoming tape interface, which facilitates the feed
in of analog voice signals in the voice channel at all times. This interface is used for the AC-Voice
feature.
Pin 1 Ground 0V
Pin 2 a-wire Analog Voice Signal
Pin 3 b-wire Analog Voice Signal
Pin 4 Ground 0V
Remark: For reasons of compatibility with AC2 (AC2 Box), an adapter cable (S30267-Z312-A2) with
4-pin Western and DIN jack can be used.

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AC-Win XP, Service Manual 2-3
Hardware Installation
Up0/E Card Interfaces

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2-4 AC-Win XP, Service Manual
 Configuration in Hicom 300 E/HiPath 4000

3 Configuration in Hicom 300 E/HiPath 4000

Administration and Maintenance (AM):
Specific configurations within the administration and maintenance (AM) are necessary for operating an AC-Win
5.0/AC-Win MQ 3.0 (AC-Win XP) attendant console using UP0/E card on a HICOM 300E/HiPath 4000:
First the attendant consoles must be set up using the AMO ACSU. The parameters to be set up for this vary ac-
cording to the communication platform:

Example:
ADD-ACSU: atndno, pen, dpln, cos, lcosv, spdc1, spdc2, lang, ntvf, ACTYPE=ACWIN;
An attendant console must be assigned to an attendant console group before it can be activated. Attendant con-
sole groups are set up and modified with the AMO VFGR.

Country Codes:
To configure certain country variants, the appropriate code must be set up per AMO. This code is registered on
the UP0/E card when the attendant console is activated:

CHA-ZAND: Type=ac, VFLKZ ={0, ..., 255};

with
0 WORLD
1 U.S.
2 GB
3F
4 CHINA
5 THAILAND

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AC-Win XP, Service Manual 3-1
Configuration in Hicom 300 E/HiPath 4000

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3-2 AC-Win XP, Service Manual
 Software Installation

4 Software Installation
IMPORTANT: Please note the minimum requirements on the PC listed in Section 1.2.

Software Installation
1. Start the PC (if you have not already done so).
2. Insert the AC-Win XP installation CD ROM.
Please ensure that no other applications are open during installation.
3. Start the "setup.exe" file on the CD ROM or DVD drive with the "Run..." command on the start bar (or
use Windows Explorer):

4. Select the attendant console type (Double Queue AC-Win or Multiple Queue AC-Win) you would like
to install and click the "Install" button.

Note: It is not possible to install or operate both attendant console types on one PC at the same time.

The InstallShield® is now started.

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AC-Win XP, Service Manual 4-1
Software Installation

5. Click "Next".
6. Place a check mark to select whether you would like to have AC-Win Diagnose Software and the TAPI
dialing function installed (detailed information in the Administration Manual).

7. Click "Next".
8. Specify the destination folder in which you would like Setup to install AC-Win XP. You can choose the
recommended folder or use the "Browse" button to specify a different folder.

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4-2 AC-Win XP, Service Manual
 Software Installation

9. Click "Next".
10. Specify a name for the program folder on the Windows XP user interface or leave the suggested name.

11. Click "Next".

12. Enter user name and company name.

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AC-Win XP, Service Manual 4-3
Software Installation

13. Click "Next".

If the registration information you entered is correct, click the "YES" button. Click "No" and you can edit
the information you entered.

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4-4 AC-Win XP, Service Manual
 Software Installation

14. Now specify which language variants you would like to install for the AC-Win XP user interface.

15. Simply click on the available languages in the "Languages" window on the left. The languages to be in-
stalled are then displayed in the "Default language" window on the right.
You can now click on a language in the right window to specify the language in which AC-Win will start
up.
16. Click "Next".
Check in the next window again that all the information you entered is correct.

The "Back" button allows you to go back one step and correct your entries.
17. If all the information is correct, click "Next".

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AC-Win XP, Service Manual 4-5
Software Installation

The installation program then starts to copy the necessary data onto your hard disk. This can take some
time depending on your type of computer.
After all the data has been copied, the following window appears.

18. Click the "Finish" button to complete the installation.

AC-Win can now be started.
Initial start up of AC-Win 5.0 or AC-Win MQ 3.0 is only possible using the user ID "Admin".
The default password is admin.

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4-6 AC-Win XP, Service Manual
 c05.fm
For internal distribution only Trouble Report and Error Correction Procedure
Trouble Reports in the ICTS

5 Trouble Report and Error Correction Procedure

5.1 Trouble Reports in the ICTS

After reaching T40 and general supply release, problems and error messages can only be entered in the Interna-
tional Case Tracking System (ICTS) via Level 1 and Level 2 support.
All AC-Win TRs are located under the product structure:
● Product Family: Hicom 300 ATTENDANT
● Product Group : Hicom 300 ATTENDANT
● Product Type: Hicom 300 AC-WIN

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c05.fm

Trouble Report and Error Correction Procedure For internal distribution only
Trouble Reports in the ICTS

5.1.1 Preliminary On-Site Diagnosis

The following on-site diagnoses must be performed before submitting a TR to ICTS:
● To log a problem in connection with AC-Win XP, AC-Diag and if necessary, the UP0E-Tracer must be activated
(For information on handling, see Administration Manual).
● For cases where the cause of the problem is unclear (AC-Win error or HiPath 4000 attendant console error),
a Hicom/HiPath trace must additionally be generated.
IMPORTANT: Message length 256 bytes, trace entire AC warnings (CP+PP).
● Specify Hicom/HiPath variant used at the customer’s site (see AMO APS).
● Specify the AC-Win PC type used at the customer’s site (including hardware configuration).
● Specify the software installed in addition to AC-Win on the AC-Win computer.
● Create a screenshot of the error situation (hard copy, by simultaneously pressing the SHIFT+PRINT keys,
pasting into the Paint program with Insert, then saving as a bitmap) and add the *.bmp file to the TR.

5.1.2 Diagnostic data to be submitted for every TR

Submit the following diagnostic data with the TR:
● The exact description of the error. In particular: how the error can be reproduced. Which actions were per-
formed before the error occurred? Check whether the error AC-Win or the HICOM/HiPath 4000 call process-
ing has to be assigned.
● Create a screenshot of the error situation (hard copy, by simultaneously pressing the ALT+PRINT keys,
pasting into the Paint program with Insert, then saving as a bitmap) and add the *.bmp file.
● The current AC-Win XP CV (Help menu, About AC-Win).
● The current AC-Win XP firmware (Help menu, About AC-Win).
● AC-Diag error trace.
● UP0E error trace.
● Hicom/HiPath error trace (length of message 256 bytes, AC messages: CP+PP).
● The Workspace file used by the customer (File menu - Save Workspace As...).
● PC type and hardware configuration used (RAM, HDD, assigned memory etc....).
● The version of the Windows XP operating system, which service pack (control panel).
● Which other applications/processes are running? Call up the Task Manager (right-click any free area on the
toolbar and select Task Manager from the context menu) and make a screenshot of the Processes and Sys-
tem Performance tabs (hard copy, press the ALT+PRINT keys at the same time, then insert the contents of
the clipboard into the Paint program and save).
● Is there any additional hardware being used (blind attendant console, company, type etc.)?

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 c05.fm
For internal distribution only Trouble Report and Error Correction Procedure
PRB Pre-Revision Bug Fix Procedure

5.2 PRB Pre-Revision Bug Fix Procedure

There is a pre-revision bug fix procedure (PRB) for every correction (CV or Patch). A correction must be brought to
the customer after the initial generation of a PRB by an L3 technician. The corresponding MSC number is identi-
fied by L3.

5.2.1 PRB Correction Versions

New correction versions are released:
● If priority errors have been identified in the software and must be resolved individually.
● At regular intervals, when low priority errors are summarized.
● In cases where new features and HICOM/HiPath adjustments require it.
IMPORTANT: All corrected errors in a CV can be referred to in the “readme.txt” file.

5.2.2 Corrections as Patches

Patches are released if:
● Priority errors are identified in the software and these can be resolved by exchanging only a few AC-Win
files
IMPORTANT: All errors corrected with a patch are listed in the “readme.txt” file.

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c05.fm

Trouble Report and Error Correction Procedure For internal distribution only
PRB Pre-Revision Bug Fix Procedure

5.2.3 KMOSS
(Knowledge Management for Operational Support and Service)
All PRBs (Pre-Revision Bug Fixes) (as CVs or patches) and all release messages are archived with the KMOSS tool:
https://kmoss.icn.siemens.de
AC-Win 5.0:
Enterprise service Knowledgebase -> Clients & Devices -> Attendant -> AC-Win -> AC-Win 5.0 -> for example:
P30152-P1111-B1-01
AC-Win 5.1:
Enterprise service Knowledgebase -> Clients & Devices -> Attendant -> AC-Win -> AC-Win 5.1 -> for example:
P30152-P1110-B1-01
AC-Win MQ 3.0:
Enterprise service Knowledgebase -> Clients & Devices -> Attendant -> AC-Win -> AC-Win MQ 3.0 -> for exam-
ple: P30152-P1112-B1-01

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5-4 AC-Win XP, Service Manual
 c06.fm
For internal distribution only Technical Operating Instructions
Upgrade to AC-Win XP (update)

6 Technical Operating Instructions

6.1 Upgrade to AC-Win XP (update)

Older AC-Win variants such as
● AC-Win 1.0
● AC-Win 2.0
● AC-Win 3.0
● AC-Win 4.0
● AC-Win MQ 1.0
● AC-Win MQ 2.0,
are designed for an operating system other than Windows XP Professional. For this reason, when performing an
update to AC-Win XP, always format the hard disk and completely reinstall Windows XP Professional and
AC-Win XP.
An automatic script-controlled installation update is not possible.
IMPORTANT: Check before installing Windows XP Professional whether the existing AC-Win PC actually meets
the minimum hardware prerequisites (see section 1.2.1).
Also check whether your PC components are compatible with Windows XP. You can find more information on
compatibility at the following URL: www.microsoft.com/hcl/.
RECOMMENDATION: AC-Win XP was developed and tested on a special attendant console PC by FSC (Fujitsu
Siemens Computers). It is absolutely essential to operate AC-Win XP on this PC platform so as to avoid possible
incompatibilities with other PC types.
For further details on this, please see
http://sag.fujitsu-siemens.com under Top SAG -> Sales Packages for ICN -> AC-Win

6.2 Reinstallation of AC-Win XP

Due to the reasons mentioned in Section 6.1, a script-controlled installation update of an older AC-Win type on
the AC-Win XP is not possible.
Once the operating system has been successfully converted reinstallation is required.

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c06.fm

Technical Operating Instructions For internal distribution only

Uninstallation of AC-Win XP

6.3 Uninstallation of AC-Win XP

An AC-Win XP variant can be uninstalled at any time. Open the "Control Panel" folder (under Start -> Settings)
and start the application "Software". Select AC-Win 5.0 or AC-Win MQ 3.0 and click the "Change/Remove" button
(see figure).
AC-Win 5.0 or AC-Win MQ 3.0 are now removed from your system.

6.4 Compatibility with DS-Win

AC-Win XP runs exclusively under the Microsoft Windows XP Professional operating system.
The existing DS-Win variants
● DS-Win 1.0
● DS-Win 2.0
● DS-Win 2.1
are not licensed for Microsoft Windows XP Professional and can therefore not be used for AC-Win XP.

AC-Win XP can only be operated with DS-Win 3.0.

Note: As well as supporting AC-Win XP, DS-Win 3.0 also supports the Windows 2000-based attendant consoles
AC-Win 4.0 and AC-Win MQ 2.0 (CV008 or later).

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6-2 AC-Win XP, Service Manual
 c06.fm
For internal distribution only Technical Operating Instructions
Compatibility with BLF-Win

6.5 Compatibility with BLF-Win

The existing BLF-Win variants
● BLF-Win 1.0 (for Hicom 300 H)
● BLF-Win 2.0 (for HiPath 4000)
are not licensed for operation under Microsoft Windows XP Professional and are therefore not released
for AC-Win XP.

NOTE: AC-Win XP can only be operated with BLF-Win 3.0.

6.6 Compatibility with ASC

The AC-Win XP software package consists of the AC-Win 5.0 and AC-Win MQ 3.0 attendant consoles.

AC-Win 5.0 supports the following communication platforms:

● HICOM 300 E V2.0
● HICOM 300 E V3.0
● HICOM 300 E V3.1
● HICOM 300 H V1.0
● HiPath 4000 V1.0

AC-Win MQ 3.0 supports the following communication platforms:

● HICOM 300 E V3.1
● HICOM 300 H V1.0 (UK only)
● HiPath 4000 V1.0

At present, the following Supervisors (ASC ... Attendant Supervisor Console) are available:
● ASC 3.0 for HICOM 300 E V3.0 / HICOM 300 H V1.0 (IM)
● ASC 4.0 for HiPath 4000 V1.0
Both these versions support AC-Win 5.0.
NOTE: ASC 3.0 and ASC 4.0 do not support AC-Win MQ 3.0.

The following ASC version is currently under development:

ASC 5.0 for HiPath 4000 V1.0/V2.0

AC-Win 5.0 and AC-Win MQ 3.0 will then support ASC 5.0.

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AC-Win XP, Service Manual 6-3
c06.fm

Technical Operating Instructions For internal distribution only

Compatibility with ASC

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6-4 AC-Win XP, Service Manual
 c07.fm
For internal distribution only Appendix
Connectivity Overview of UP0/E Card to SLMO

7 Appendix

7.1 Connectivity Overview of UP0/E Card to SLMO

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c07.fm

Appendix For internal distribution only

Connectivity Overview of UP0/E Card to SLMQ via UCON

7.2 Connectivity Overview of UP0/E Card to SLMQ via UCON

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7-2 AC-Win XP, Service Manual
 c07.fm
For internal distribution only Appendix
“Long” AC Card - View From Above

7.3 “Long” AC Card - View From Above

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AC-Win XP, Service Manual 7-3
c07.fm

Appendix For internal distribution only

“Short” AC Card - View From Above

7.4 “Short” AC Card - View From Above

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7-4 AC-Win XP, Service Manual
 c07.fm
For internal distribution only Appendix
Dimensions - “Short” AC Card

7.5 Dimensions - “Short” AC Card

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AC-Win XP, Service Manual 7-5
c07.fm

Appendix For internal distribution only

English Keyboard Template 1

7.6 English Keyboard Template 1

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7-6 AC-Win XP, Service Manual
 c07.fm
For internal distribution only Appendix
English Keyboard Template 2

7.7 English Keyboard Template 2

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AC-Win XP, Service Manual 7-7
c07.fm

Appendix For internal distribution only

English Keyboard Template 2

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7-8 AC-Win XP, Service Manual
 AC_Win_SHBSIX.fm
Nur für den internen Gebrauch Index

Index Z I
Installing Windows XP driver 2-1

K
A Keyboard Template 7-6
Keyboard Templates 1-8
AC Voice Cables 1-9
Administration and Maintenance (AM) 3-1 Knowledge Management 5-4
Administrator Manual 1-12 L
AMO ACSU 3-1 Languages 1-12
Analog voice input 1-9 Loudspeaker output 1-9
ASC 6-3
M
B
Minimum requirement 2-1
Bill of Material, parts list 1-6
BLF-Win 6-3 O
OLE Interface 1-2
C
Operating Instructions 6-1
Call journal 1-2 Operating Manual 1-12
CD ROM 1-14 Operating system 1-2
Computer Description 1-3
Configuration 3-1 P
Connecting the handset 2-1 Part Numbers 1-10
Connectivity Overview 7-1 Patch 5-3
Correction Version 5-3 PCI slot 2-1
Preliminary Diagnosis 5-2
D
Pre-Revision Bug Fix Procedure 5-3
Deinstallation 6-2
Diagnostic Data 5-2 R
DS-Win 6-2 Ranges 2-2
Redial List 1-2
E
Reinstallation 6-1
Error Correction Procedures 5-1 Release Package 1-3
F S
Features 1-2 SLMO Board 2-2
Functionality 1-2 Software Components 1-5
H Software installation 4-1
Software Requirements 1-2
Handset 1-8
Sound card 1-9
Handset Cradle 1-8
Stimulus Terminals 1-2
Hardware Installation 2-1
Hardware installation 2-1 T
Hardware Requirements 1-2 TAPI Dialing Function 1-2
Headset 1-8 Trouble Reports 5-1

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AC-Win XP, Service Manual Z-1
AC_Win_SHBSIX.fm

Index Nur für den internen Gebrauch

U
UCON adapter 2-2
UP0/E card 2-1
Up0/E Card Interfaces 2-3
UP0E/PCI plug-in card 2-2
Upgrade 6-1

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Z-2 AC-Win XP, Service Manual
www.hipath.de

© SIEMENS AG 2004
Information and Communication Networks
Hofmannstr. 51 • D-81359 München

Reference No.: A31003-G4000-X434-1-7620

The information provided in this document contains merely general de-

scriptions or characteristics of performance which in case of actual use
do not always apply as described or which may change as a result of
further development of the products.
An obligation to provide the respective characteristics shall only exist if
expressly agreed in the terms of contract.
Subject to availability. Right of modification reserved.
04.02.2004