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    6.consumer Protection Act Deals With

    Uploaded by

    Anil Kumar
    The document discusses questions about the Consumer Protection Act and its jurisdiction over complaints against insurance companies, shopkeepers, and brands. It also covers the importance of ethical behavior and active listening skills when building trust and a good first impression with customers in insurance sales and customer service.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    6.consumer Protection Act Deals With

    Uploaded by

    Anil Kumar
    35 views1 page
    The document discusses questions about the Consumer Protection Act and its jurisdiction over complaints against insurance companies, shopkeepers, and brands. It also covers the importance of ethical behavior and active listening skills when building trust and a good first impression with customers in insurance sales and customer service.

    Original Title

    IC-38-Short-notes(2)-12

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    The document discusses questions about the Consumer Protection Act and its jurisdiction over complaints against insurance companies, shopkeepers, and brands. It also covers the importance of ethical behavior and active listening skills when building trust and a good first impression with customers in insurance sales and customer service.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    35 views1 page

    6.consumer Protection Act Deals With

    Uploaded by

    Anil Kumar
    The document discusses questions about the Consumer Protection Act and its jurisdiction over complaints against insurance companies, shopkeepers, and brands. It also covers the importance of ethical behavior and active listening skills when building trust and a good first impression with customers in insurance sales and customer service.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
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    P a g e | 12

    6.Consumer Protection Act deals with:


    I. Complaint against insurance companies
    II. Complaint against shopkeepers
    III. Complaint against brand
    IV. Complaint against insurance companies, brand and shopkeepers
    7.___________ has jurisdiction to entertain matters where value of goods or services and the
    compensation claim is up to 20 lakhs
    I. High Court
    II. District Forum
    III. State Commission
    IV. National Commission
    8.In customer relationship the first impression is created:
    I. By being confident
    II. By being on time
    III. By showing interest
    IV. By being on time, showing interest and being confident
    9.Select the correct statement:
    I. Ethical behaviour is impossible while selling insurance
    II. Ethical behaviour is not necessary for insurance agents
    III. Ethical behaviour helps in developing trust between the agent and the insurer
    IV. Ethical behaviour is expected from the top management only
    10.Active Listening involves:
    I. Paying attention to the speaker
    II. Giving an occasional nod and smile
    III. Providing feedback
    IV. Paying attention to the speaker, giving an occasional nod and smile and providing feedback

    Sterling Insurance ATI Services

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