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    WEGMANS SUPERMARKET Operation Management

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    bae joohyun
    Wegmans Supermarket prioritizes customer satisfaction and quality. It maintains a large variety of products and services in its huge stores. Key factors for its successful operation include customer satisfaction, forecasting demand accurately, having sufficient capacity and properly planned layout in its stores, efficient inventory management, optimal store locations, and scheduling employees. Wegmans also gains a competitive edge through adopting new technologies to track inventory, manage its supply chain, and ensure product quality.

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    WEGMANS SUPERMARKET Operation Management

    Uploaded by

    bae joohyun
    182 views2 pages
    Wegmans Supermarket prioritizes customer satisfaction and quality. It maintains a large variety of products and services in its huge stores. Key factors for its successful operation include customer satisfaction, forecasting demand accurately, having sufficient capacity and properly planned layout in its stores, efficient inventory management, optimal store locations, and scheduling employees. Wegmans also gains a competitive edge through adopting new technologies to track inventory, manage its supply chain, and ensure product quality.

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    Wegmans Supermarket prioritizes customer satisfaction and quality. It maintains a large variety of products and services in its huge stores. Key factors for its successful operation include customer satisfaction, forecasting demand accurately, having sufficient capacity and properly planned layout in its stores, efficient inventory management, optimal store locations, and scheduling employees. Wegmans also gains a competitive edge through adopting new technologies to track inventory, manage its supply chain, and ensure product quality.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    182 views2 pages

    WEGMANS SUPERMARKET Operation Management

    Uploaded by

    bae joohyun
    Wegmans Supermarket prioritizes customer satisfaction and quality. It maintains a large variety of products and services in its huge stores. Key factors for its successful operation include customer satisfaction, forecasting demand accurately, having sufficient capacity and properly planned layout in its stores, efficient inventory management, optimal store locations, and scheduling employees. Wegmans also gains a competitive edge through adopting new technologies to track inventory, manage its supply chain, and ensure product quality.

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    Abife R.

    Amatong Activity 3: Wegman’s Supermarket


    BSAC 1A

    1. How do Customers judge the quality of a supermarket?

     “Quailty and customer satisfaction are utmost in the minds of


    Wegman’s management.” Wegmans Supermarket is almost a one-stop
    shop. First thing is the place itself, it is incredibly huge. From its large
    variety of selection of the products-market cafes, flower shops and
    more. The quality of the products where they manage to maintain its
    freshness. Systematic way in placing the products that supermarket
    offers. Lastly, the service from employees that helps to a have strong
    brand name from customers.

    2. Indicate how and why each of these factors is important to the


    successful operation of a supermarket

    a. Customer Satisfaction

     Aside from profit maximization one of the main goals of an entity is


    customers satisfaction simply no customers-no business. In the case
    mentioned “customer satisfaction are utmost.” Either regular or
    irregular customers will definitely drive back and forth. Quality of
    products and service not just builds satisfaction but also relationship
    with customers.

    b. Forecasting

     Looking ahead of time is one of the keys to follow and keep up track
    with customers demand and scenarios. Although Wegmans
    supermarket is almost a one roof store it is still important to look in
    different aspects of what would be the “wants” of the customers.
    Forecasting also helps to manage inventories, for instance are there
    enough inventories for the next time being?

    c. Capacity Planning

     Proper environment helps to manage the operation well. Again it was


    stated how huge the store itself. Due to its large and well structure, the
    processing of level of products and capacity available of the products
    results to efficiency and having appropriate time frames and workers
    will meet its operation goals and successfully delivered to the
    customers.
    d. Location

     Another factor is location; the Wegmans Food Market operates 100


    stores across northern parts of United States including New York and
    more, merely, the near the store is, the more customers will visit. It
    requires criteria also for the warehouse location of the stores, where it
    should be not 10km far which helps to maximize expenses and have
    accessible place.

    e. Inventory Management

     Wegmans management in inventories has an efficient way to maintain


    and it is properly handled. Uses companywide system to keep track of
    it. Having an appropriate amount is important to meet the day-to-day
    operation and high successive deliveries to the customers. Ideally, not
    too much and not too low.

    f. Layout of the store

     This has a huge role in successful operation. Simply the appropriate


    arrangement of the materials and equipment give easily accessible and
    efficiency in the processing section. It’ll help to maximize time to finish
    the products on time. Proper arrangement and design of the store
    helps in the convenience of the customers.

    g. Scheduling

     Right scheduling results to good operation to get done on time.


    Scheduling the number of work force required in the operation of such
    large supermarkets where Wegmans have 45,000 employees that
    builds success to the business and proper scheduling helps to reduce
    costs.

    3. What are some of the ways Wegmans uses technology to gain an edge
    over its competition?

     It was stated “Wegmans continues to adopt new technologies.” Where


    includes here the new approaches in tracking the inventory and
    managing the supply chain of the entity and maintaining the quality of
    the products.

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