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    Business Communication: Group Discussion

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    SHREYA MAHESHWARI
    The document discusses the parameters evaluated in group discussions (GDs) conducted during business communication assessments. Candidates are evaluated on their original ideas, articulation skills, listening skills, and body language. Their participation, leadership qualities, problem-solving abilities, and ability to handle turbulence are also assessed. Leadership styles, communication skills, personality, knowledge, and adherence to best practices are additional areas examined. GDs may be topic-based or case-based and involve interpreting issues or analyzing situations and developing solutions.

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    Business Communication: Group Discussion

    Uploaded by

    SHREYA MAHESHWARI
    56 views21 pages
    The document discusses the parameters evaluated in group discussions (GDs) conducted during business communication assessments. Candidates are evaluated on their original ideas, articulation skills, listening skills, and body language. Their participation, leadership qualities, problem-solving abilities, and ability to handle turbulence are also assessed. Leadership styles, communication skills, personality, knowledge, and adherence to best practices are additional areas examined. GDs may be topic-based or case-based and involve interpreting issues or analyzing situations and developing solutions.

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    The document discusses the parameters evaluated in group discussions (GDs) conducted during business communication assessments. Candidates are evaluated on their original ideas, articulation skills, listening skills, and body language. Their participation, leadership qualities, problem-solving abilities, and ability to handle turbulence are also assessed. Leadership styles, communication skills, personality, knowledge, and adherence to best practices are additional areas examined. GDs may be topic-based or case-based and involve interpreting issues or analyzing situations and developing solutions.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    56 views21 pages

    Business Communication: Group Discussion

    Uploaded by

    SHREYA MAHESHWARI
    The document discusses the parameters evaluated in group discussions (GDs) conducted during business communication assessments. Candidates are evaluated on their original ideas, articulation skills, listening skills, and body language. Their participation, leadership qualities, problem-solving abilities, and ability to handle turbulence are also assessed. Leadership styles, communication skills, personality, knowledge, and adherence to best practices are additional areas examined. GDs may be topic-based or case-based and involve interpreting issues or analyzing situations and developing solutions.

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    Business Communication

    Group Discussion
    Desired Parameters in Candidates

    ● Original ideas

    ● Clarity in
    articulation

    ● Good listening skills

    ● Positive body
    language
    Group Behaviour
    Candidates’ group behaviour is checked on the
    following parameters:

    • Participation

    • Leadership qualities

    • Problem-solving capability

    • Handling turbulence
    Participation
    GDs check a candidate’s level of participation:

    ● High

    ● Low

    ● Consistent
    Leadership

    Leadership is determined by:

    • Initiative

    • Team spirit

    • Problem-solving skills

    • Decision-making skills
    Leadership Qualities
    Suggested leadership qualities:

    ● Participate constructively

    ● Provide rational arguments

    ● Convince others

    ● Build support

    ● Logically weaken opponent’s point of view


    Leadership Styles
    Various leadership styles are evident during a GD:

    ● Driver (imposes, evaluates, blocks)

    ● Amiable leader (eagerly supports, avoid

    conflicts)

    ● Democrat (includes everyone, tries to control)


    Orderly Conduct
    Strive to:

    ● Dominate without bullying

    ● Listen and react

    ● Be a gate opener not closer


    Avoiding Turbulence
    Strive to:

    ● Restore order

    ● Activate inert participants


    Evaluation

    A GD evaluates a candidate’s:

    ● Personality

    ● Knowledge

    ● Communication skills

    ● Leadership skills
    Personality
    Personality is determined by:

    ● Appearance

    ● Temperament

    ● Posture and gesture

    ● Mental state
    Knowledge
    Knowledge is determined by:

    ● Depth

    ● Range

    ● Analytical ability

    ● Organization of ideas
    Communication Skills
    Communication skills are determined by:

    ● Listening Skills

    ● Fluency

    ● Language

    ● Phonetic Ability
    Do’s

    ● Sit comfortably • Aim for conclusion, not consensus

    • Share time fairly


    ● Understand the topic
    • Maintain eye contact
    ● Organize ideas
    • Take notes
    ● Speak at the earliest
    • Keep track of time
    ● Identify supporters

    and opponents
    Don’ts

    ● Be in a hurry ● Move excessively


    ● Be silent
    ● Throw all ideas at one shot
    ● Dominate
    ● Use slang
    vocally/physically
    ● Speak fast
    ● Assume role of chairman
    ● Introduce topic ● Digress

    ● Take extreme stance ● Pay attention to

    ● Look at faculty troublemakers

    ● Shut out inert participants ● Get emotional


    Types of GDs

    Topic-based
    A controversial or factual topic may be used to
    evaluate candidates

    Case-based
    A case study is used to evaluate a candidate’s
    analytical and decision-making skills among others.
    Topic-based GDs
    Interpret correctly; explore adequately

    Case-based GDs
    Understand the situation, work out alternatives, explore
    pros and cons, suggest solutions, and work out
    implementation and contingency plan
    Case Study
    A case is a statement of conditions, attitudes, and practices
    and it:

    ● Describes a challenging situation that the company is facing


    or has faced earlier.

    ● Illustrates a specific set of management issues

    ● Provides facts and figures

    ● It is written in a manner that needs rearrangement and


    interpretation of facts as well as evaluation of opinions,
    behavior, and interaction

    ● It includes data on alternative courses of action


    Steps for Case Analysis
    ● Put the case information together

    ● Evaluate the actions and plans of the company and identify,


    and describe business opportunities and problems

    ● Recommend a coordinated plan of action to correct business


    problems or to take advantage of opportunities

    ● Justify the recommended action

    ● Try to get a quick sense of the whole case – title, heading,


    outline, introduction, and conclusion
    Steps for Case Analysis (…contd)

    ● Does this require a decision? Who is the decision maker? What


    decision does she have to make? What are her objectives? Are
    there other actors there? What are their objectives?

    ● At this point reread the case carefully; underline key facts

    ● Note the key problems on paper; go through the case again for
    relevant information. What are the resources/constraints?

    ● What are the possible courses of action? Rank alternatives; likely


    short- and long-term consequences.
    Tips
    ● Be prepared to present ideas with conviction.
    ● Listen
    ● Keep an open mind
    ● Grab the earliest opportunity to get involved
    ● If you have a totally new idea-wait
    ● Be alert for constructive solutions
    ● Try to give space to others
    ● Don’t hesitate to admit confusion or ask for clarification
    ● Keep the group focused
    ● Accept a critical atmosphere and be willing to submit your
    conclusions to rebuttal
    ● Overcome the fear of making and admitting a mistake

    REPLA

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