HP HP3-X11

Servicing HP Notebook Products

Version: 4.2
 HP HP3-X11 Exam
QUESTION NO: 1

What does Privacy Manager for HP ProtectTools provide? (Select three.)

A. smart card support

B. encrypted hard drive partitions
C. support for IM message privacy
D. a digital certificate server application
E. integration with Microsoft Office
F. data encryption tools

Answer: A,C,F
Reference:http://h20331.www2.hp.com/hpsub/cache/281822-0-0-225-
121.html?jumpid=ex_2845_vanitysecur/productssecurity/ka011106#7

QUESTION NO: 2

Which technology supports Intel Anti-Theft protection in HP notebooks?

A. DigiTrak
B. Lo Jack Pro
C. Computrace
D. Absolute

Answer: C
Reference:http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?lang=en&cc=us&ta
skId=130&prodSeriesId=4138087&prodTypeId=321957&objectID=c02558764

QUESTION NO: 3

Which statements are true about Enhanced Pre-Boot Security for HP business notebooks? (Select
two.)

A. Multifactor biometric authentication is supported.

B. Creating a Windows user automatically creates a pre-boot user.
C. Pre-boot users are required to be administrators.
D. Authentication at pre-boot requires users to also log on to Windows.
E. Passwords can be recovered by storing answers to a personal response question.

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 HP HP3-X11 Exam
Answer: A,B
Reference:
http://h20331.www2.hp.com/Hpsub/downloads/2008%20Business%20Notebook%20Security%20
Features.pdf(page 2)

QUESTION NO: 4

What is a new feature of HP Connection Manager 3.1 that is available for HP Elitebook
notebooks?

A. an interactive interface that supports touch

B. support for integrated Bluetooth devices
C. support for the HP un2400 Mobile Broadband module
D. a GPS tab that displays latitude, longitude, and altitude

Answer: B
Reference:http://www.pc-laptop-battery.com/hp-probook-6555b-review/(third paragraph)

QUESTION NO: 5

Which types of drives can be configured for the HP Advanced Docking Station? (Select two.)

A. PATA hard drive

B. SATA hard drive
C. PATA optical drive-DVD+/-RW
D. SATA optical drive-DVD+/-RW
E. SATA blu-ray drive-DVD+/-RW

Answer: B,C
Explanation:

QUESTION NO: 6

Which capability does the HP Wireless Assistant 4.0 provide HP Elitebook notebooks?

A. the ability to switch between regional WWAN carriers when traveling

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 HP HP3-X11 Exam
B. the ability to power on or power off individual integrated wireless devices
C. a unified software management interface for all wireless devices
D. support for external USB boosters for radio signals

Answer: A
Explanation:

QUESTION NO: 7

Which functions are configured from the System Configuration tab of the HP EliteBook
8540p/8540w BIOS? (Select two.)

A. Set Security Level

B. Restore Security Defaults
C. HP Sparekey
D. Change Password
E. User Management

Answer: A,B
Reference:http://images10.newegg.com/User-Manual/User_Manual_34-157-539.pdf(page 111)

QUESTION NO: 8

Which functions are configured from the Security tab of the HP EliteBook 8540p/8540w BIOS?
(Select two.)

A. HP Sparekey Enrollment
B. Reset BIOS Security to Factory Default
C. Set Security Level
D. Restore Security Defaults
E. Password Policy

Answer: A,E
Reference:http://images10.newegg.com/User-Manual/User_Manual_34-157-539.pdf(page 107)

QUESTION NO: 9

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 HP HP3-X11 Exam
Which tool should only be used by a trained service technician?

A. Windows Device Manager

B. HP System Diagnostics (UEFI)
C. HP Support Assistant
D. HP Mobile DMI Firmware Interface Tool (DMIFIT)

Answer: D
Explanation:

QUESTION NO: 10

Which boot options can be set in the HP EliteBook 8440p/8440w BIOS? (Select three.)

A. external hard drive

B. USB device
C. internal hard drive
D. custom logo
E. SD card
F. Smart Array controller

Answer: C,D,E
Reference:http://images10.newegg.com/User-Manual/User_Manual_34-157-539.pdf(page 108)

QUESTION NO: 11

Which statement is true about the eSATA data port found on some HP notebook models?

A. It is often shared with high-speed network ports.

B. It is up to twice as fast as USB 2.0 and Firewire.
C. It has more efficient data transfer than Firewire.
D. It supplies sufficient power to support external devices.

Answer: B
Reference:http://port16.com/blog/2007/11/01/what-is-esata/

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 HP HP3-X11 Exam
QUESTION NO: 12

What can be configured using the HP Product Configuration ID (PCID)?

A. MAC address
B. GUID number
C. user profiles
D. platform revision

Answer: C
Explanation:

QUESTION NO: 13

What is required to support Intel Anti-Theft on an HP notebook? (Select three.)

A. an internal LoJack half-mini card device

B. a special anti-theft BIOS
C. a back-end connection to an Internet-based server
D. LoJack Pro software
E. a specialized Intel chipset
F. two 8-cell lithium ion batteries

Answer: B,C,E
Reference:http://www.intel.com/technology/anti-theft/anti-theft-tech-brief.pdf

http://en.wikipedia.org/wiki/LoJack#LoJack_for_Laptops

QUESTION NO: 14

Which key features and technologies are available for HP ProBook 4310s/4311s notebook
models? (Select three.)

A. HDMI port
B. docking connector
C. RAID
D. TPM 1.2 module
E. fingerprint reader
F. ExpressCard 34
G. integrated Smart Card

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 HP HP3-X11 Exam
Answer: A,E,F
Reference:http://h10010.www1.hp.com/wwpc/us/en/sm/WF06a/321957-321957-64295-3929941-
3955552-3974409.html

QUESTION NO: 15

What is required to implement Trusted eXecution Technology (TXT) on HP ProBook notebooks?

(Select four.)

A. Microsoft Windows 7
B. Citrix Xen 3.3
C. Linux Fedora 8
D. Microsoft Virtual PC
E. Intel VT chipset support
F. TPM 1.2 module
G. Microsoft Hyper-V

Answer: B,C,E,F
Reference:http://h10032.www1.hp.com/ctg/Manual/c01728320.pdf

QUESTION NO: 16

Which feature does HP QuickLook 3 provide on HP ProBook notebooks?

A. a quick summary of all installed hardware and drivers on the notebook

B. the ability to browse the Internet without booting up the operating system
C. the ability to view Microsoft Outlook data when the notebook is powered off or in hibernation
D. a tree-like navigation view of all applications installed on the notebook

Answer: C
Reference:http://h20195.www2.hp.com/v2/GetPDF.aspx/c02187382.pdf

QUESTION NO: 17

What is a key benefit of the Trusted eXecution Technology (TXT) on HP ProBook notebooks?

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 HP HP3-X11 Exam
A. It protects virtual machines against software-related attacks.
B. It protects network packets across the Internet during the operation of software VPN.
C. It provides encrypted data execution areas in memory.
D. It provides support for the protection of application-level interprocess data communication.

Answer: A
Reference:http://www.intel.com/content/dam/doc/technology-brief/trusted-execution-technology-
overview.pdf

QUESTION NO: 18

Which BIOS does the HP ProBook 4310s use?

A. AMI BIOS
B. Phoenix BIOS
C. HP EFI-based BIOS
D. HP Legacy BIOS

Answer: C
Explanation:

QUESTION NO: 19

Which diagnostic tool must be stored on a hard drive partition or USB key because it is too large to
fit in the BIOS?

A. HP Mobil DMIFIT
B. HP QuickLook 3.0
C. HP System Diagnostics (UEFI)
D. HP Support Assistant

Answer: A
Explanation:

QUESTION NO: 20

Which precautions should you take before you disassemble an HP ProBook notebook? (Select
four.)

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 HP HP3-X11 Exam
A. attach an anti-static wrist strap when working on the system board
B. make a sketch of the main system unit with item descriptions
C. ground the notebook chassis before opening it
D. stand on an anti-static mat when working on the notebook
E. keep all screws with the removed units
F. note the cable position and routing
G. label each cable as you remove it

Answer: A,C,F,G
Explanation:

QUESTION NO: 21

How many spindles do HP Compaq 510 and Compaq 610 notebooks support?

A. 1
B. 2
C. 4
D. 3

Answer: B
Explanation:

QUESTION NO: 22

Which integrated graphics chipsets are available on HP Compaq 510/511/610 notebooks? (Select
two.)

A. Mobile Intel GMA X3100 HD

B. Mobile Intel GMA X4500 HD
C. ATI Mobility Radeon HD 4330
D. ATI Mobility Radeon HD 5430
E. ATI Mobility Radeon HD 5650

Answer: A,B
Explanation:

QUESTION NO: 23

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 HP HP3-X11 Exam
Which HP accessories are available for HP Compaq 510/511/610 notebooks? (Select three.)

A. 2540 docking station

B. 2740 ultra-slim expansion base
C. USB docking stations
D. external HDTV hybrid tuner
E. essential USB 2.0 port replicator
F. USB graphics adapter

Answer: A,C,E
Explanation:

QUESTION NO: 24

What does "2x2" indicate when referring to certain HP laptop WLAN cards?

A. These cards require a double adapter slot.

B. Both 802.11b and 802.11g are supported.
C. Both Bluetooth and WLAN antennas are supported.
D. There are two transmit and two receive antennas.

Answer: B
Explanation:

QUESTION NO: 25

Which BIOS is used in HP Compaq 510/511 and Compaq 611 notebooks?

A. EFI BIOS
B. AMI BIOS
C. Phoenix BIOS
D. legacy HP BIOS

Answer: A
Explanation:

QUESTION NO: 26

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 HP HP3-X11 Exam
Which BIOS is used in HP Compaq 515/516 and Compaq 615 notebooks?

A. HP UEFI BIOS
B. AMI BIOS
C. Phoenix BIOS
D. legacy HP BIOS

Answer: A
Explanation:

QUESTION NO: 27

You have completed a service event that included replacing the system board on an HP notebook.
Which additional step should you take to prevent problems with missing security features?

A. update the UEFI BIOS

B. update the HP legacy BIOS
C. flash the EEPROM on the system board
D. enable Intel Active Management Technology (AMT)

Answer: A
Explanation:

QUESTION NO: 28

Which hardware feature is supported on the HP Compaq 615 notebook but not on the

Compaq 610 notebook?

A. AMD processors and chipsets

B. a Bluetooth option
C. a Blu-ray disk option
D. an extended-life battery option

Answer: A
Reference:http://laptops-reviewed.com/2009/09/07/hp-compaq-610-laptop-review/(third
paragraph)

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 HP HP3-X11 Exam
QUESTION NO: 29

Which LED light is illuminated when an HP Compaq 510/511 or Compaq 610 notebook is linked to
an Ethernet, and what is its color?

A. wireless LED; green

B. wireless LED; amber
C. RJ-45 LED; green
D. RJ-45 LED; blue

Answer: C
Explanation:

QUESTION NO: 30

Which hardware options are available for HP Compaq 510/511/610 notebooks? (Select two.)

A. optional WLAN
B. optional WWAN
C. HDMI port
D. docking connector
E. integrated 2MP Webcam

Answer: B,E
Explanation:

QUESTION NO: 31

Which HP Credential Manager 5.0 features are available for HP Elitebook notebooks? (Select
two.)

A. support for fingerprint authentication

B. user profile migration
C. logon policy controlled by each user
D. users and administrators combined in one group
E. quick logon

Answer: A,E
Reference:http://www.manualowl.com/m/Hewlett-Packard/EliteBook-8460p/Manual/193657(page
8)

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 HP HP3-X11 Exam

QUESTION NO: 32

What is a key feature of File Sanitizer for HP ProtectTools?

A. free space bleaching

B. encrypted hard drive support
C. BIOS level security checks
D. multi-factor file security

Answer: D
Reference:http://h20331.www2.hp.com/hpsub/cache/281822-0-0-225-
121.html?jumpid=ex_2845_vanitysecur/productssecurity/ka011106#9(file sanitizer, click More
info)

QUESTION NO: 33

What specific information can be restored with the HP Mobile DMI Firmware Interface Tool
(DMIFIT)?

A. serial number
B. MAC address
C. date and time
D. platform revision number

Answer: A
Explanation:

QUESTION NO: 34

Which equipment type would be a good candidate for the HP Disk Sanitizer?

A. notebooks that are to be taken out of service

B. notebooks that support multiple operating systems
C. notebooks that are shared among multiple users
D. notebooks that fail the SMART hard drive start-up test

Answer: C

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 HP HP3-X11 Exam
Explanation:

QUESTION NO: 35

What a trained service representative should only replace?

A. memory board
B. Bluetooth module
C. USB connectors
D. optical drive

Answer: A
Explanation:

QUESTION NO: 36

Which key capability is provided by the HP Power Assistant for notebooks?

A. a connector to an auxiliary battery

B. a carbon consumption calculator
C. customized user-specific power profile configurations
D. support for both 120 volt and 220 volt connections

Answer: C
Reference:http://www.hp.com/sbso/solutions/pc_expertise/professional_innovations/hp-power-
assistant.pdf

QUESTION NO: 37

What is the approximate maximum operating distance from the integrated antenna to a Bluetooth
2.1 module in an HP ProBook notebook?

A. 1 meter (3 feet)
B. 2 meters (6 feet)
C. 3 meters (10 feet)
D. 10 meters (30 feet)

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 HP HP3-X11 Exam
Answer: D
Reference:http://h18004.www1.hp.com/products/quickspecs/13394_div/13394_div.PDF(Page 27,
see Range)

QUESTION NO: 38

Which capabilities does the USB 2.0 Docking Station provide to HP ProBook notebooks? (Select
three.)

A. an HDMI video adapter

B. a DVI video adapter
C. an auxiliary external power connection
D. audio connectivity options
E. battery charging capability
F. an Ethernet network connection

Answer: C,D,F
Reference:http://www.hp.com/hpinfo/newsroom/press_kits/2009/Mobility2009/DS_PortReplicator.p
df(page 2, see key features)

QUESTION NO: 39

What is the first step in any troubleshooting procedure for an HP ProBook notebook?

A. verify the hardware functionality

B. ensure that the problem is not related to an accessory
C. verify the operating system
D. ensure that the software is operating properly

Answer: A
Explanation:

QUESTION NO: 40

Which components are classified as field-replaceable units (FRUs) for the HP ProBook
4520s/4720s and require a service representative to replace them? (Select two.)

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 HP HP3-X11 Exam
A. heat shield
B. memory board
C. optical drive
D. USB connectors
E. wireless LAN module

Answer: B,E
Explanation:

QUESTION NO: 41

What is the maximum display size and quality supported by HP Compaq 510/511/610 notebooks?

A. 1366 x 768 HD
B. 6 1280 x 800 WXGA
C. 1280 x 1024 WXGA
D. 1366 x 1024 HD

Answer: A
Reference:http://h10010.www1.hp.com/wwpc/il/en/sm/WF06b/321957-321957-64295-3955548-
3955548-3958407-3958449.html?dnr=1(See Display)

QUESTION NO: 42

Which statement is true about Half and Full MiniCard adapters onHP business laptops?

A. The physical connectors for the adapters are different.

B. The cards have a different notch location.
C. The two adapters are supported by the same system board connector.
D. The connectors have different voltage requirements.

Answer: A
Explanation:

QUESTION NO: 43

Which utility is provided to encourage customers to perform preventive maintenance on an HP

Compaq 421 Notebook PC?

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 HP HP3-X11 Exam
A. HP Help and Support
B. Windows Device Manager
C. Service Access Workbench (SAW)
D. Services Media Library

Answer: A
Explanation:

QUESTION NO: 44

Which component of HP Compaq 515/516 and Compaq 615 notebooks requires different removal
and replacement procedures from that of the same component in Compaq515/516 and Compaq
615 510/511/610 notebooks?

A. Bluetooth module
B. processor and heat sink
C. display pane
D. LCD panel

Answer: A
Explanation:

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