Assessment Task 5 Cover Sheet

Student Declaration
To be filled out and submitted with assessment responses

 I declare that this task is all my own work and I have not cheated or plagiarised the work or colluded
with any other student(s).
 I understand that if I am found to have plagiarised, cheated or colluded, action will be taken against me
according to the process explained to me.
 I have correctly referenced all resources and reference texts throughout these assessment tasks.
Student name

Student ID number

Student signature

Date

Assessor declaration
 I hereby certify that this student has been assessed by me and that the assessment has been carried
out according to the required assessment procedures.

Assessor name

Assessor signature

Date

Assessment outcome S NS DNS Resubmission Y N

Feedback

Student result response

 My performance in this assessment task has been discussed and explained to me.
 I would like to appeal this assessment decision.
Student signature

Date

A copy of this page must be supplied to the office and kept in the student’s file with the evidence.
BSBMGT605 Provide leadership across the organisationStudent Assessment Tasks

Assessment Task 5: Ethics project

Task summary
For this assessment task, you are required to review the company’s current Code of Ethics, assess
practices regarding staff use of frequent flyer points, update the Code of Ethics and advise staff of
outcomes.

This assessment is to be completed in the simulated work environment at Strathfield College.

Required
 Access to textbooks/other learning materials
 Computer and Microsoft Office
 Access to the internet
 Code of Ethics

Timing
Your assessor will advise you of the due date of these submissions.

Submit
 Email with memo attached
 Email with updated Code of Ethics attached.

Assessment criteria
For your performance to be deemed satisfactory in this assessment task, you must satisfactorily address all
of the assessment criteria. If part of this task is not satisfactorily completed, you will be asked to complete
further assessment to demonstrate competence.

Re-submission opportunities
You will be provided feedback on their performance by the Assessor. The feedback will indicate if you have
satisfactorily addressed the requirements of each part of this task.
If any parts of the task are not satisfactorily completed, the assessor will explain why, and provide you
written feedback along with guidance on what you must undertake to demonstrate satisfactory performance.
Re-assessment attempt(s) will be arranged at a later time and date.
You have the right to appeal the outcome of assessment decisions if you feel that you have been dealt with
unfairly, or have other appropriate grounds for an appeal.
You are encouraged to consult with the assessor prior to attempting this task if you do not understand any
part of this task or if you have any learning issues or needs that may hinder you when attempting any part of
the assessment.

© J&S Learningwork 2018 Strathfield College RTO: 91223 CRICOS Provider Code: 02736K Page 2
BSBMGT605 Provide leadership across the organisationStudent Assessment Tasks

Assessment Task 5 Instructions

Carefully read the following:

It is one year later, and Boutique Build has expanded into the Brisbane and Sunshine Coast market as
planned.

As the Operations Manager, you are responsible for a number of staff who travel regularly from Sydney to
Brisbane and the Sunshine Coast as part of their role. It has come to your attention recently that several
staff members have been accruing frequent flyer points from business travel and using these points for their
own personal travel. You are unsure if this is allowed or not and so decide to investigate the situation.

Complete the following activities:

1. Write a memo on use of frequent flyer points and the company’s code of ethics
Review the company’s code of ethics to identify current values and standards and to identify
whether it addresses the issues of accruing frequent flyer points.
Identify and review codes of ethics and other documents form at least other three other
companies on how they manage the issue of staff use of frequent flyer points.
Your memo should make a recommendation on whether the practice of accumulating frequent
flyer points for personal use should be allowed.
Q1. ANSWER.
MEMO ON FREUENT FLYER POINTS AND CODE OF ETHICS.

MEMO FROM OPERATIONAL MANAGER.

TO; BRISBANE AND THE SUNSHINE COAST STAFF.

SUBJECT; FREUENT FLYER POINTS AND THE COMPANYS CODE OF ETHICS.

It has come to my attention that some of the staff members have been accruing frequent flyer miles’ points
from the business travels and using them for their own personal gains.
After I reviewed the company’s code of ethics and identified the current values and standards and whether
they address this issue of getting frequent flyer mile points, I have made some changes to the code of
ethics.
It has been added to the existing code of ethics in relation to the above subject that company related
benefits are not to be used for personal use. This will be considered unethical behaviour.
I hope that from now on these actions will come to an end. Every employee will participate in the best
decisions towards the good of the company.

Best regards,
Operational manager.

2. Send an email to the CEO (your assessor).

The text of the email should be written in grammatically correct English, using a style
appropriate between an Operations Manager and their CEO. It should give a short summary of
the contents of the attachment.
Attach the memo to the email.
© J&S Learningwork 2018 Strathfield College RTO: 91223 CRICOS Provider Code: 02736K Page 3
BSBMGT605 Provide leadership across the organisationStudent Assessment Tasks

The assessor in the role of CEO will email you their response.
Q2. ANSWER.
EMAIL WITH MEMO ATTACHED.
TO: CEO
SUBJECT: FREQUENT FLYER POINTS MEMO

DEAR CEO,

I am writing this email to inform you that I have made a memo addressing the issue on misuse of accrued
frequent flyer miles from business travels by some staff members for personal flights.

The memorandum is attached to this email.

I am looking forward to hearing back from you.

In case of any issues or questions please don’t hesitate to reach out.

Best regards,

Operational manager.
3. Update the Code of Ethics
Write an updated version of the company’s Code of Ethics based on your investigation and the
response given to you by your CEO.
Q3. ANSWERS.
UPDATED CODE OF ETHICS.
Boutique Build Australia

Code of Ethics

All staff should act with honesty, sincerity and integrity in their approach to their work for the Boutique Build
Australia.
All staff should behave with integrity, honesty and fairness in all business, professional and personal
relationships.
Staff should not knowingly or recklessly supply any information which is confidential, or make any statement
which they know is misleading, false or deceptive to a colleague, client of the Boutique Build Australia, or
the general public.
While Boutique Build Australia staff must observe the terms and conditions of their employment, staff cannot
be required to be complicit in any illegal act. If advised, instructed or encouraged to engage in unlawful
activity, they must decline, and report the matter to a line manager.
Benefits that come by to the employee’s by means of the organisation should not be used for personal used
or gains. I.e. the frequent flyer mile points.

Conflicts of interest
Boutique Build Australia staff should both be and appear to be free of any interest (financial or otherwise)
which might be regarded as being in conflict or incompatible with their integrity and objectivity.
Independence is the cornerstone of objectivity. Both external and internal parties have a need for credibility
of information and action in relation to Boutique Build Australia activities. Boutique Build Australia
management at all substantive levels seeks credibility and accountability in information and in the activities
of all of its staff. Boutique Build Australia management must be careful to apply an attitude of
professionalism within the bounds of commercial confidentiality, and should remain independent in fact as
well as independent in appearance.
Accordingly, Boutique Build Australia staff should recognise and avoid situations which may affect their
integrity and objectivity by:

© J&S Learningwork 2018 Strathfield College RTO: 91223 CRICOS Provider Code: 02736K Page 4
BSBMGT605 Provide leadership across the organisationStudent Assessment Tasks

 being cautious of undue benefits or preferential treatment received in the course of their
employment. Such benefits may cloud their judgement or objectivity
 ensuring Boutique Build Australia facilities or property, information or resources are used in the best
interests of the Boutique Build Australia community
 guarding against conflicts of interest arising from inappropriate financial involvement and personal
relationships.
 Avoid use of company related benefits for personal errands or gains.

The interests of the Boutique Build Australia and the broader community
Boutique Build Australia staff comprises a diverse population of individuals with differing roles and functions,
ethnic and cultural backgrounds and differential and sometimes complex relationships within the community.
For such a community to function fairly and effectively, due regard must be given to behaviour which
recognises the dignity and privacy of individuals, enhances fair dealing and representation both in action
and perception.
The effective functioning of Boutique Build Australia depends on the mutual respect required of individuals
co-existing within that diverse community and with its broad clientele, together with the pursuit of an
environment characterised by co-operation, collegiality, impartiality, equity, and financial responsibility.
Individuals must therefore be accountable for their actions both in a social and financial sense by clearly
establishing their own personal standards and those of the staff for whom they are responsible and being
aware of how these standards may conflict with tasks they ask others (or themselves are asked) to do.
This should be in consonance with the Boutique Build Australia's strategic intentions, recognising that the
Boutique Build Australia has a responsibility both to its stakeholders and the broader community.

Confidentiality
Boutique Build Australia staff must protect the confidentiality of information acquired in the course of their
work. No staff member should use or disclose any confidential information to a colleague, client of the
Boutique Build Australia or any other party without specific authority or unless such use or disclosure is:
 in the normal course of business within the Boutique Build Australia, or
 there is a legal or professional duty to disclose the information.
Staff may acquire confidential information in the course of their employment. This may take the form of
confidential information about staff, customers, suppliers or other information intended to be confidential. It
is important that this information should not be disclosed to third parties except when consent has been
obtained from the Boutique Build Australia or with the consent of the other party, when there is a duty to
disclose.
Staff members should discuss the matter fully with their immediate superior if they are in doubt as to
whether there exists a right or duty to disclose confidential information. If the problem cannot be resolved by
this action, they should consult an appropriate higher authority within the Boutique Build Australia, and/or
the Boutique Build Australia's legal advisors.
Boutique Build Australia staff at all levels should ensure that staff members for whom they are responsible,
are aware of the confidential nature of relevant information acquired by them in their work, and should
inform them of the need to maintain confidentiality of such information.
Staff members in receipt of confidential information should not use or appear to use such information to gain
personal advantage for themselves or for a third party.

Technical standards
Boutique Build Australia staff shall carry out their job responsibilities in accordance with relevant contractual
arrangements and/or in accordance with the technical and professional standards relevant to that work. In
this sense, Boutique Build Australia staff members owe a duty of skill and care to the Boutique Build
Australia.

Fair and honest dealing

Boutique Build Australia staff must be fair and must not allow bias or prejudice to influence or override their
objectivity in academic, research, administrative, business or management matters. Staff should maintain an

© J&S Learningwork 2018 Strathfield College RTO: 91223 CRICOS Provider Code: 02736K Page 5
BSBMGT605 Provide leadership across the organisationStudent Assessment Tasks

impartial attitude, particularly in terms of the equity of individuals (including colleagues) or groups who may
be vulnerable.
Objectivity is an important characteristic of Boutique Build Australia staff. If the work of a staff member is
influenced by dishonesty, prejudice, conflict of interest or bias, or involves misuse of a Boutique Build
Australia position for personal gain (financial or otherwise), then that staff member cannot meet the test of
objectivity.
The 'reasonable person' test is appropriate in determining whether a staff member has behaved in an
objective manner. In other words, whether a reasonable colleague, knowing all the facts and circumstances,
would conclude that the staff member has acted properly and impartially.

Gifts, benefits and hospitality

 Gifts, benefits or hospitality which are irregular and of nominal value, used for promotional purposes
by the donor and seen as generally accepted commercial practice (such as a business lunch), may
be accepted.
 Gifts, benefits or hospitality which exceed a nominal amount, must be declared to the staff
member's line manager and must not be accepted if in the view of the line manager the acceptance
of the gift or gratuity would compromise objectivity and be seen by the wider community as likely to
influence the staff member in their official capacity.
 Gifts, benefits or hospitality offered as an inducement to place a staff member under an obligation to
purchase goods or services cannot be accepted.
 Staff must not accept gifts of money.
 Staff must ensure that they avoid accruing benefits e.g. (frequent flyer mile points) and later on
using them for personal reasons.

Ethical behaviour
Boutique Build Australia staff should conduct themselves in a manner which is consistent with the Boutique
Build Australia's strategic intentions, reputation, and functions for which it was created under the Boutique
Build Australia of South Australia Act. Staff should refrain from any conduct which might bring discredit to
the Boutique Build Australia.
It is important that colleagues, clients, suppliers and the wider community, be satisfied that Boutique Build
Australia staff are acting fairly, honestly and in good faith. You should not condone misleading, false or
deceptive statements. The character of staff will be judged by their conduct, real or apparent.

Indicators of personal ethical behaviour

 You must not allow dishonesty, personal prejudice or bias to influence you in the conduct of your
employment.
 You should not accept gifts, benefits or hospitality if their nature and value may be seen as
compromising your objectivity and influencing you in your official capacity.
 Your actions should be fair, honest, and truthful.
 You should avoid actual or perceived conflicts of interest.
 You should not condone the use of any statement which is misleading, false or deceptive.
 You should conduct yourself with care and skill, and ensure your actions do not conflict with the
requirements of integrity and objectivity.
 You should not use confidential or other information for personal advantage or for the advantage of
another.

Finally
If you would be ashamed if your conduct was reported in a Boutique Build Australia newsletter or a local
newspaper read by friends and colleagues, you should question whether your behaviour is ethical.

© J&S Learningwork 2018 Strathfield College RTO: 91223 CRICOS Provider Code: 02736K Page 6
BSBMGT605 Provide leadership across the organisationStudent Assessment Tasks

4. Send an email to staff (your assessor)

The text of the email should be in grammatically correct English, written in an appropriate (polite,
business-like) style.
It should include a summary of the company’s position on this issue, as well as clear directions
for staff with regard to the use of frequent flyer points
Ensure that you use clear and concise language so that all staff can understand the company’s
position.
Attach your code of ethics to the email.

Q4. ANSWER.
EMAIL TO THE STAFF MEMBERS INVOLVING UPDATE OF THE COMPANYS CODE OF
ETHICS.
To: staff members.
Subject: CODE OF ETHICS UPDATE.

Dear staff members,

I am writing this email to you all to inform you that the existing code of ethics has been updated. The update
is in regard to the issue on employees accruing frequent flyer miles with work related flights and later on
using the points for their own gains or use.
I hope that everyone will have an opportunity to go through the new code of ethics.

I look forward to working with you to achieve our common goal.

Kind regards.

© J&S Learningwork 2018 Strathfield College RTO: 91223 CRICOS Provider Code: 02736K Page 7
BSBMGT605 Provide leadership across the organisationStudent Assessment Tasks

Assessment Task 5 Checklist

Student’s name:

Completed
successfully
Comments

Did the student: Yes No

Investigate and report on ethical issues through a

review of the current Code of Ethics and other
companies’ practices?
Recommend ethical behaviour in relation to the
case study scenario of accumulation of frequent
flyer points?
Update the Code of Ethics so that it clearly states
the company’s expectation regarding ethics and
frequent flyer points?
Encourage ethical behaviour through the sharing
of Code of Ethics information with staff and so that
they are clear of their responsibilities?
Use clear and concise language in all documents
so as to ensure understanding by all staff?
Investigate and report on ethical issues through a
review of the current Code of Ethics and other
companies’ practices?

Task Outcome: Satisfactory  Not Satisfactory 

Assessor signature

Assessor name

Date

© J&S Learningwork 2018 Strathfield College RTO: 91223 CRICOS Provider Code: 02736K Page 8