Cash

Assistance
Program
For Families Affected by
the COVID-19 Pandemic
Cash Assistance Program for Families Affected by the COVID-19 Pandemic

IN March 2020, the Philippines faced one of its toughest challenges yet:
the Coronavirus Disease 2019, more popularly known as “COVID-19”.
Declared by the World Health Organization (WHO) as a global pandemic, the
disease rapidly spread in the months that followed, bringing the confirmed cases
to over 30,000 in the country by June 2020. 

30,000
In a bid to prevent further spread of the virus,
the government initially enforced the Enhanced
Community Quarantine (ECQ), affecting the
COVID-19 CASES
livelihood of many Filipinos, especially the poorest
By June 2020
and most vulnerable families.

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 As a humanitarian organisation working with and for
the most vulnerable sectors, World Vision immediately
responded to assist affected communities through
various interventions.

Among its efforts to respond to the pandemic were:

Providing hygiene kits for

families and producing
advocacy communication
materials on COVID-19
prevention.

Distributing life-saving
essentials to affected
households.

Assisting children and families

impacted by COVID-19 through
initiatives touching on child
protection and education.

Providing cash assistance to

poor families whose livelihoods
were affected. 

Supporting the challenged

health capacities of the
government by providing
needed health supplies.

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Cash Assistance Program for Families Affected by the COVID-19 Pandemic

Rapid assessment results

In a rapid assessment conducted by World Vision in May 2020:

92% 71% 52%

Had livelihoods Sufferred loss Daily wage
affected by of jobs or earners.
the mandatory reduction of
quarantine. salaries.

As a result of the financial restraints

brought about by the ECQ, only 32 to 40
Effect of financial restraints on food
percent of the surveyed households say
32-40%
that they were able to fully meet their
Only 32 to 40
food and cooking expenses. Most families, percent of surveyed
households were
especially those who have lost their able to fully meet
sources of income, relied on government their food and
cooking expenses.
aid (ayuda) for their daily sustenance. 

“
We recognize that many of our kababayans, especially in the rural
setting, are daily-wage earners who now have little or no income
because of the ECQ. While it is beneficial to distribute in-kind relief
goods, we know that cash is also essential at this time so they can
prioritize and give them decision rights to address their needs”
Ajab-Aram Macapagat, Humanitarian and Emergency Affairs Director, World Vision

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Cash Assistance Program for Families Affected by the COVID-19 Pandemic

Unconditional Cash Transfer (UCT) Program

Recognising the need to augment government support to vulnerable families, World Vision started its
distribution of cash assistance under its Unconditional Cash Transfer (UCT) program. 

This program aims to help the “poorest of the poor” in select

TARGET provinces, whose livelihoods were disrupted by the ECQ due to
COVID-19. UCT is meant to support the most vulnerable families to

15,000
fulfill basic necessities for themselves, especially their children. This
includes food, proper nutrition, and other needs, and to mitigate

Families
risks against covid 19- infection.

Aside from the expressed need of communities as basis for cash

To receive P1,000 each assistance, World Vision also assessed the feasibility to implement

Php 15 million total the UCT program and considered other factors like the 1) availability
of credible and trusted cash delivery mechanisms or Financial
Service Providers (FSP) such as money remittance companies in the covered communities and 2) access
to local markets.

Due to the current work environment and restrictions such as the prohibition of mass gathering
and enforcement of physical distancing, World Vision reviewed its processes -- from the beneficiary
selection process, beneficiary validation, cash payout planning to the cash distribution. This is to
ensure that safety protocols are followed during
the delivery of humanitarian aid. Most of the
processes engaged in UCT are done remotely,
online, and with limited physical contact.

With a massive humanitarian need but with

meager resources, World Vision had to adopt
geographical targeting and beneficiary selection
process. This is to ensure that support are given
to the most vulnerable communities and families
needing support. Decisions at each level are
guided by data and information gathered during
the assessment.

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Cash Assistance Program for Families Affected by the COVID-19 Pandemic

Beneficiary Selection

Upon determination of priority barangays, the individual beneficiary selection process commenced. The process
for beneficiary selection was done in consultation with communities, and the beneficiaries were selected using
the following criteria:

Families with children Indigent families living in Families with members belonging to
who have severe acute barangays that have been vulnerable sectors such as senior citizens,
malnutrition (SAM) under quarantine/ECQ, Persons with Disabilities, single-parents,
or moderately acute or with existing WVDF child-headed families, and members with
malnutrition (MAM) programs.   critical illnesses.

The beneficiaries were then contacted by World Vision staff and volunteers
through mobile communication to confirm and validate their qualifications
based on the ‘vulnerability criteria’ set for the beneficiaries of the UCT
programming. Once validated, the names are entered in the final beneficiary
list, together with some basic information needed to process the cash
payout through Last Mile Mobile Solutions (LMMS) – a digital platform for
beneficiary registration, information and distribution management.

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Cash Assistance Program for Families Affected by the COVID-19 Pandemic

The cash payout or distribution was planned together with the Financial Service Provider (FSP),
in this case, Palawan Express Money Remittance Center and the community leaders. This is a
necessary step to ensure that all health minimum standards or protocols will be strictly adhered
to for the safety of the beneficiaries, community leaders, and World Vision staff in the entire
distribution process.

ACCOMPLISHMENTS
Pangasinan
From its implementation in May 2020,
World Vision provided cash assistance to
Manila
14,255 families in NCR, Luzon, Visayas, and
Malabon Camarines Sur
Mindanao. Each household received PHP
1,000, bringing the total amount of cash
assistance to PHP 14,255,000. World Vision Samar
targets to complete the distribution to 15,000
families by the end of July 2020. Antique Leyte

Negros Occidental

14,255
Misamis Occidental Misamis
Oriental
Zamboanga del Norte
Families Bukidnon
Reached Lanao del Norte
North
Cotabato
Sultan
Kudarat

15,000 South Cotabato

By July 2020

Php 14,255,000
Given so far. Php 1,000 per family

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Cash Assistance Program for Families Affected by the COVID-19 Pandemic

GIVING VALUE TO COMMUNITY FEEDBACK

World Vision has embedded feedback

Beneficiary Feedback
mechanisms that include feedback boxes at cash
distribution points and SMS hotlines to ensure
beneficiaries have safe platform to share their
comments, suggestions and feedback regarding
World Vision programming and help address any 95%
concerns from beneficiaries.  Were thankful
and appreciative
After the completion of the cash distribution, of the assistance
World Vision will conduct a post-distribution they received.

monitoring (PDM) to assess the overall program,

including the usage of cash, quality of service
delivered, timeliness of support, and relevance
of support to the needs. This will be done
through mobile survey and calls. The results of 1% 4%
Had concerns outside Had inquiries or
this PDM will be used to further improve future
the UCT program. All clarifications.
programming related to relief response and cash- concerns have been
based programming. appropriately addressed.

GOOD PRACTICES

Use of digital and mobile technology

Due to the health and safety risks

involved in the response, World
Vision maximised the use of digital
technology – from the verification of the
beneficiaries, done completely through
phone, up to the point of distribution. 

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Cash Assistance Program for Families Affected by the COVID-19 Pandemic

World Vision staff, volunteers and community partners were able to work efficiently, following
a detailed work flow that enabled them to assist the community members while working
remotely and observing physical distancing. Equipment, such as mobile phones, laptops, and
internet devices, were also provided. Staff were also trained to effectively manage the huge
volume of calls, inquiries, and concerns.

The organisation also made use of an innovation called the Last Mile Mobile Solutions (LMMS).
LMMS is a technology solution used to record beneficiaries and help manage distribution
data. This strengthens the efficiency, effectiveness and accountability of humanitarian service
delivery. The LMMS is also helpful as a database or repository of past and existing World Vision
beneficiaries to avoid duplication and for easy retrieval should they qualify again for a different
program. 

Strong community engagement

World Vision has long partnered and engaged with community leaders in programme
implementations where it has existing presence. In this response, community leaders not
only participated in response activities, but they actively involved themselves in the decision-
making process, by providing information to support the community needs; and the beneficiary
selection criteria and processes – to identify who to prioritise and to ensure compliance to

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Cash Assistance Program for Families Affected by the COVID-19 Pandemic

minimum health standards for safe, efficient, and orderly execution of cash distribution to its
beneficiaries. 

Having good coordination among World Vision response and field staff who constantly guided
the community partners and volunteers, allowed for a seamless and efficient process flow. 

Partnership with Financial Service Providers

Prepositioned partnerships with FSPs like

Palawan Express Pera Padala (PEPP), was
also vital in ensuring a safe, rapid, efficient
and orderly cash payout process. PEPP,
with branches all over the Philippines
has allowed World Vision to reach its
beneficiaries, even in the most remote rural
areas. The long partnership of WV and
PEPP has facilitated quick transfer of cash
whenever it is needed.  

Adherence to government guidelines on data security and health standards

World Vision strongly enforced health standard measures such as ensuring hand hygiene (hand
washing station with soap and water or alcohol/sanitizer), physical distancing, wearing of mask,
and avoiding/limiting mass gathering of people during the entire UCT process, in compliance
with the government’s quarantine guidelines to protect beneficiaries from getting infected with
the virus. These changes/modifications will eventually form part of the “new normal” in the
UCT process. 

In relation to data security, the entire verification and distribution process relied mostly on
digital technology. Following data privacy protocols, data information gathering strictly adhered
to the guidelines set forth by the government agency. Basic household information were asked,
with prior consent (written and/or recorded) from the beneficiaries and stored in a safe and
secure database.

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Cash Assistance Program for Families Affected by the COVID-19 Pandemic

CHALLENGES

Difficulty in the verification process via phone

Most of the difficulties in the process are encountered during

the verification process. Since this is an unprecedented
emergency response, which strongly prohibits face-to-face
communication, the response team had to adapt and employ
the best means to implement the program. While it had
ensured availability of equipment (phones, LMMS servers, etc.),
recording of calls and data privacy compliance, time to complete
verification takes longer time, as expected.

Language barrier 

Another challenge, according to the verifiers, is the language

barrier because of the limited number of staff who can match
with the location of beneficiaries.  The non-face-to-face set up
also pose a challenge in verifying the correct spelling of names
of beneficiaries and ensuring that they have the appropriate
identification or supporting documents to allow them to claim
at the money remittance branch assigned.

Communication via phone was also made more difficult due to

poor signal from the mobile service provider, since there are
beneficiaries that live in remote rural areas. Verification also
takes a longer time to do, especially when the beneficiaries are
not available to take the call or have no mobile phones at all. 

Quarantine restrictions

Due to the restrictions on mass gatherings, the payout also

takes longer because only a limited number of beneficiaries
can be accommodated in the cash payout centers and need to
follow a specific, assigned time to claim.

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Cash Assistance Program for Families Affected by the COVID-19 Pandemic

BENEFICIARIES’ STORIES 

Ellyn Pandic, a 24-year-old mother of two, was

one of the beneficiaries from Brgy. Munoz, Siayan,
Zamboanga del Norte. 

Her husband is currently stranded in Manila where he

works as a security guard. Due to the strict lockdown,
Ellyn says her husband is unable to send money back
home. 

While in quarantine, Ellyn and her two children relied

on crops, mostly corn, for their daily sustenance. “I
plant corn and that is what I feed my children,” shares
Ellyn, quickly adding that even these were not enough
for her growing children, aged 5 and 2. With very little
means to keep the family afloat, Ellyn is forced to
solicit help from her relatives. 

The same is true for the family of Maridel Cardente, a

36-year-old housewife and mother of four, also from
Siayan, Zamboanga del Norte. Her husband, Renante, is
a farmer. 

“It was hard to sell our crops. It hasn’t rained for a

while, so the harvest is few,” Maridel shares. Even with
their small backyard farm, she says there are days when
they barely had anything to eat. 

Ellyn and Maridel are just two of the 650 beneficiary families from eight barangays in
Zamboanga del Norte. 

“It was very easy. There weren’t a lot of requirements. We were just asked to sign,” says Ellyn
of the cash distribution. With the PHP 1,000 she received, she bought food and fruits for her
children. 

“
“This is a huge help for us,” adds
It was hard to sell our crops... this is
Maridel, who bought 5 kilos of rice
and vegetables.
a huge help for us.”
Maridel Cardente, Siayan, Zamboanga del Norte

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