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Brocade Registration KB Guide v2

The document provides step-by-step instructions for registering a new user account on support.broadcom.com in order to access online resources, including how to create an account, verify the account via email, set up a password, and upgrade the account to access additional support tools. It describes the differences between an Enterprise profile with full access versus a Customer profile with access to software downloads, case management, and other support features.

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Evgeny Elkin
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197 views

Brocade Registration KB Guide v2

The document provides step-by-step instructions for registering a new user account on support.broadcom.com in order to access online resources, including how to create an account, verify the account via email, set up a password, and upgrade the account to access additional support tools. It describes the differences between an Enterprise profile with full access versus a Customer profile with access to software downloads, case management, and other support features.

Uploaded by

Evgeny Elkin
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Issue/Introduction:

This guide will show you how to register as a new user account for support.broadcom.com.
Resolution:
Create a Broadcom profile so that you could take advantage of many exclusive online resources Broadcom has to offer. To create a
Broadcom Account, please follow the steps below:
Brocade Registration Process

1. Go to https://support.broadcom.com , click the "Login" button and then "Register".


For a direct link, go here: https://portal.broadcom.com/web/guest/registration.

2. Enter your email address and click “Next”.


3. A verification code will be sent to your inbox. Emails will come from a broadcom.com email. If you have not received the code, please
check your spam, junk, or corporate spam (if applicable) for the email. If you still have not received the email, please speak with your
email administrator to ensure emails from *.broadcom.com, *.sso.broadcom.com are whitelisted as the email could be blocked.
Once you have the verification code, enter it in the text box and click “Verify”.
4. Fill the required fields. Please note, if there is not a matching company based on your email domain, the form will allow you to
manually enter a company name. Click the “Next” button.
5. Validate the information is correct. Check box to accept Terms of Use after reviewing. Click "Create Account" button.
6. After submitting, you will get a validation screen and another email in your email account to continue the process.
7. You will receive an email to activate your account. The email will be titled "Broadcom Inc - Welcome to Broadcom Single Sign-on"
from selfregistration.no-reply@sso.broadcom.com". If you did not receive this email, please check spam, junk, or corporate spam (if
applicable). If not found, please ensure that *@broadcom.com and *@sso.broadcom.com email addresses are whitelisted from your
email administrator.

Open the email and click the "Activate SSO Account" link. Please note, that this token will expire in 24 hours. If you need to generate
another activation email, please use our Broadcom Self Service Bot.
8. Fill out the form by setting your password and other security settings. Once filled, click "Create my Account".
9. You will now be able to login to support.broadcom.com using your email address and password.

After your Broadcom account is created, you will be able to access support.broadcom.com but you will not be able to access Brocade
support applications like Case Management, Software Downloads, and Licensing until you upgrade your account. Valid company
details and a serial number with a valid support entitlement is required to upgrade your account.
There are two access types: 1) Enterprise or 2) Customer. For more details, click here.

10. Navigate to the login screen (https://www.broadcom.com/mybroadcom/login) to login with your Username & Password.

Note: Due to security reasons, upon your first login, the system will ask for additional verification steps.

11. Select “Setup” on the additional verification screen to receive the verification via email.
12. Click on “SEND ME THE CODE” and an email will be sent to the registered address.
13. Obtain the Login Security Code from your registered email.
14. After entering the code, select “VERIFY” to complete the login and access the “Support Home” screen.
After successful login, the system will load the “Support Home” screen, as shown below.
In order to access Brocade Support, follow the steps below to upgrade your account access.
15. Click on “Brocade Products”.

16. An Enterprise account is required to access Brocade’s support tools and applications. In order to upgrade your access level click on
“Click Here”
17. On the “Upgrade Profile” screen, the system will prompt for additional information that is required to upgrade the account to an
Enterprise user.
Important Note: A serial number with a valid support entitlement is required in order to access Case Management, BSL and Software.
For Enterprise access only, leave the serial number field blank, provide all the required address information and click on “Next”.
The system will perform a validation check on the serial number and provide real-time results. If the serial number is not valid or does
not match the details in our system, a corresponding error message will display as shown below:
The system allows for 3 attempts and will create a case for our Web Customer Care team process. You will receive an email
confirmation once our team has reviewed and processed the access upgrade request.
Upon clicking “Next”, you will be directed to a confirmation page:

Note: For Enterprise access ONLY, leaving the serial number field blank will move to a similar page as shown above to accept the
Terms of Use and proceed.
18. Check the box: “I accept the Terms of Use.” Your privacy is important to us. Please see our Privacy Policy for more information.”
Upon clicking “Submit”, a confirmation message will display as shown below. Click on “Return to Support Portal”.
Please allow for 24 hours to process your request. Our Web Customer Care team will provide any further instructions or approvals.
19. Upon receiving your email approval, login to https://www.broadcom.com/mybroadcom/login using your email address and
password. Click on the “Terms of Use” checkbox and click on “SIGN IN”.

Note: Due to security reasons, upon your first login the system may ask for additional verification steps.
After successful login, the system will load the “Support Home” screen, as shown below.
In order to access Brocade Support, click on “Brocade Products”.
Entitled Customer View:
Note: Please allow 24 hours to process any requests to upgrade to an Entitled Customer profile. Our Web Customer Care team will
provide any further instructions or approvals.
While your Customer Upgrade request is processed, you will have full Enterprise access (see below).

What does an Enterprise profile have Access to?


• Education
– Accessing Brocade Education via Learning Portal
– Log On to Learning Portal here: www.broadcom.com/education
– From Learning Portal use the search bar to search for training
– https://www.broadcom.com/support/fibre-channel-networking/education
• SANHealth
– Accessing Brocade SANHealth reports
– https://portal.broadcom.com/group/support/san-health
• Licensing
– Access to licensing portal
– https://portal.broadcom.com/group/licensing-portal

What does a Customer profile have Access to?


• All GA Brocade Software and Software documentation
– Fabric OS, Network Advisor, and SANnav
– Software release notes
– Software upgrade instructions
– Best Practices and Solutions
– Advisories and Notices
• Case Management System
– Open, Update, Track progress, and Resolve
• BSL
– Accessing Brocade Support Link
– Log On into Brocade Support Link page: https://portal.broadcom.com/group/support/san-
health?p_p_id=SANHealth&p_p_lifecycle=0&p_p_state=normal&p_p_mode=view&_SANHealth_mvcRender
CommandName=BslReports

General Brocade Information page


https://www.broadcom.com/support/fibre-channel-networking/

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