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Taking Phone Message

This document provides guidance on making and receiving phone calls in a work context. It offers sample phrases for introducing oneself when calling others, asking to leave a message, dealing with bad connections, and ending calls. When receiving calls, it suggests how to answer the phone, get the caller's name if not provided, respond to requests, ask callers to hold, take messages, and end calls. The class is asked to summarize the material and focus on reading and pronunciation.

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Ni Kadek Diah puspa loka
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37 views3 pages

Taking Phone Message

This document provides guidance on making and receiving phone calls in a work context. It offers sample phrases for introducing oneself when calling others, asking to leave a message, dealing with bad connections, and ending calls. When receiving calls, it suggests how to answer the phone, get the caller's name if not provided, respond to requests, ask callers to hold, take messages, and end calls. The class is asked to summarize the material and focus on reading and pronunciation.

Uploaded by

Ni Kadek Diah puspa loka
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as DOCX, PDF, TXT or read online on Scribd
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Good morning class, it’s good to see you. I hope you and your family are fine.

Today we’ll learn about how to take simple phone message.


Silahkan catat materi di bawah ini, dan dimengerti. Use google translate if you need

Making Phone Calls


Introducing yourself

Good morning/afternoon/evening. This is Mike at (company name)


/Mike from (department name). 

Could I speak to …..(person you’re calling for)?

Good morning/afternoon/evening. This is Mike at (company name)


/Mike from (department name).I’m calling about/because…

When the person you want to speak to is unavailable


Can I leave a message for him/her?
Could you tell him/her that I called, please?
Could you ask him/her to call me back, please?
Okay, thanks. I’ll call back later.

Dealing with bad connections


I think we have a bad connection. Can I call you back?
I’m sorry, we have a bad connection. Could you speak a little louder, please?
I’m sorry, could you repeat that please?

Ending the call


Thank you very much. Have a good day.
Thanks for your help. Have a good day.
 

Receiving Phone Calls


Answering the phone
Company ABC, this is Mike. How may I help you?
Good morning/afternoon, Company ABC. How may I help you?
Purchasing department, Frank speaking.   

Note: If we are taking an external call and talking to a customer, “How may I help you?” is common. If we
are taking an internal call, we normally do not say “How may I help you?” For internal calls, saying your
name and your department is usually sufficient.
Getting the name of the caller if he/she doesn’t give it to you
May I have your name please?
Who am I speaking with?
May I ask who’s calling?

Responding to a caller’s request

Sure, let me check on that.


Let me see if she’s available.
Sure, one moment please. 

Asking someone to wait on the line

Can I put you on hold for a minute?


Do you mind holding while I check on that? (or “handle that for you,” “check to see if he’s available,” etc.)

Taking a message

He’s/she’s not available at the moment. Would you like to leave a message?
He’s/she’s out of the office right now. Can I take a message?

Dealing with bad connections/wrong numbers

I’m sorry, we have a bad connection. Could you give me your number and I’ll call you right back?
I think we have a bad connection. Could you speak a little louder, please?
I’m sorry, could you repeat that?
I’m sorry, you have the wrong number.

Ending the call

Is there anything else I can help you with?…Okay, thanks for calling. Have a great day.
Is there anything else I can do for you?…Okay, have a good day.

Hari ini tidak ada tugas dikumpulkan


Cukup meringkas , dan mempelajari ungkapan. Belajar untuk membaca dan melafalkan
dengan benar.

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