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Flowchart Example

The document describes a flowchart for a telephone ordering process. The process begins when customers are greeted by an automated system that identifies if they have a tone or pulse phone. They then choose if they have an existing account or need to open a new one. Customers can then choose to make an order, cancel an order, or speak to a representative. If making an order, they specify if it's for a book or CD and a representative takes their order details. If canceling an order, they enter the order code and confirm the cancellation.

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139 views1 page

Flowchart Example

The document describes a flowchart for a telephone ordering process. The process begins when customers are greeted by an automated system that identifies if they have a tone or pulse phone. They then choose if they have an existing account or need to open a new one. Customers can then choose to make an order, cancel an order, or speak to a representative. If making an order, they specify if it's for a book or CD and a representative takes their order details. If canceling an order, they enter the order code and confirm the cancellation.

Uploaded by

RamiroMezaPa
Copyright
© © All Rights Reserved
We take content rights seriously. If you suspect this is your content, claim it here.
Available Formats
Download as PDF, TXT or read online on Scribd
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Flowchart example

Create a flowchart for the following telephone-ordering process at a retail chain that
specializes in selling books and music CDs. It provides an ordering system via the telephone
to its time-sensitive customers besides its regular store sales.

First, the automated system greets customers and identifies whether they have a tone or
pulse phone. Customers choose 1 if they have a tone phone; otherwise, they wait for the first
available service representative to process their request. If customers have a tone phone,
they complete their request by choosing options on the phone. First, the system checks to
see whether customers have an existing account. Customers choose 1 if they have an
existing account or choose 2 if they want to open a new account. Customers wait for the
service representative to open a new account if they choose 2.

Next, customers choose between the options of making an order, canceling an order, or
talking to a customer representative for questions and/or complaints. If customers choose
to make an order, then they specify the order type as a book or a music CD, and a specialized
customer representative for books or music CDs picks up the phone to get the order details.
If customers choose to cancel an order, then they wait for the automated response. By
entering the order code via phone, customers can cancel the order. The automated system
says the name of the ordered item and asks for the confirmation of the customer. If the
customer validates the cancellation of the order, then the system cancels the order;
otherwise, the system asks the customer to input the order code again. After responding to
the request, the system asks whether the customer has additional requests; if not, the
process terminates.

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