Ngeniuspulse: Challenges Solved by Ngeniuspulse

l QUICK LOOK l
nGeniusPULSE
Business users depend on IT to ensure they when no one is on the system, providing Challenges Solved by
have access to the network and applications early detection of potential issues. For nGeniusPULSE
they need to do their jobs. For IT, the network business service availability and performance,
IT is expected to assure service delivery
has expanded from the data center to the nGeniusPULSE uses hardware and software-
in increasingly hybrid environments that
edge to include users on Wi-Fi connections at based active agents, called nPoints, to
consist of on-premise and cloud applications,
remote or home office locations - accessing simulate user actions; giving proactive
infrastructure – both physical and virtual –
services hosted in the cloud or in multi-cloud awareness from anywhere in the Enterprise.
and access via wired and Wi-Fi on a variety of
environments. All performance information is sent to the
devices. nGeniusPULSE helps you successfully
nGeniusPULSE Server where it is displayed in
The infrastructure supporting the delivery overcome the challenges of monitoring this
easy-to-read dashboards and drill-downs.
of critical business services has also complex network and provide the quality
become more complex, with combinations nGeniusPULSE also extends the service- service your business users demand.
of physical and virtual servers and wired oriented approach of nGeniusONE®
Business Service Monitoring: With users
and wireless networks, Wi-Fi infrastructure and Adaptive Service Intelligence™ (ASI),
accessing business critical apps, including
and an ever-expanding number of devices. providing visibility into infrastructure
SaaS and VoIP, IT needs visibility throughout
All of this means that IT must have visibility health. Server, network, and Infrastructure
the Enterprise to understand how the apps
to ensure the availability, reliability, and health is monitored via polling from the
are performing from the users’ perspective.
performance of both the critical business nGeniusPULSE Server to provide a holistic
When apps are delivered as a SaaS, IT is
services and the underlying infrastructures view of the user experience. Simultaneously,
dependent on 3rd-party vendor support
supporting those services. nGeniusPULSE uses native APIs to monitor
and often forced into a reactive mode
VMware virtual infrastructure to provide
when availability or performance issues
nGenius®PULSE uses synthetic testing to visibility of both physical and virtual
are reported by business users. Moreover,
measure the availability and performance of environments. With contextual workflows
with users working from many disparate
applications over wired or Wi-Fi connections, directly from nGeniusONE, IT has visibility of
locations, it is difficult to isolate problems
giving IT essential visibility to the edge of issues anywhere from the service themselves
and determine root cause. Finally, when
the network. The synthetic tests run even to the supporting infrastructure elements.
monitoring services over Wi-Fi, you need to
”be there” in order to measure performance.
IT needs visibility to identify who owns
the issue and the data to report actual
performance to their SaaS vendor(s) for
faster resolution.
nGeniusPULSE Empowers IT With

Actionable Insight Derived From:
• Business Transaction Testing: Monitor
the performance of steps or actions within
an application from login-to-logout.
• Wi-Fi Testing: Monitor accessibility
and latency of applications through the
Wi‑Fi network.
• Web Application Testing: Measure
service availability and delay in web
applications broken down into DNS, SSL,
client, application, network, and server
components of the response time.
• VoIP Testing: Make actual phones calls
between two nPoints, or from an nPoint
to a phone number to measure MOS,
loss, latency, and jitter and other key
Figure 1: nGeniusPULSE delivers actionable insight for managing SaaS applications. VoIP‑centric metrics.
ENT ERPRISE
l QUICK LOOK l nGeniusPULSE
• Network Performance Testing: nGeniusPULSE Delivers

Ensure your network is performing with Infrastructure Monitoring
continuous monitoring of key metrics such Benefits of Using nGeniusPULSE
• Health Monitoring: Easily see
as bandwidth, loss, latency, and jitter. server, network device, and Wi-Fi • Improve end-user and customer support
• Comparison of wired vs Wi-Fi: Run tests infrastructure health. by testing from remote locations, even
on wired and Wi-Fi connections to compare • Discovery: Automatically discover and when no one is online.
performance and isolate Wi‑Fi issues. categorize infrastructure elements • Streamline workflows and reduce
• Dashboards: Drilldown to individual test throughout the Enterprise. complexity via built-in integrations
results and performance over various • Key Performance Metrics: Monitor with nGeniusONE to monitor
lengths of time and see results in easy-to- and alert on KPIs such as CPU utilization, Infrastructure health.
read graphs and trend analysis. memory, disk usage and I/O, and syslog, • Reduce Mean Time to Know (MTTR)
• Shared Results: Inform stakeholders of which are displayed in easy-to-read graphs. with early warning of issues and ability
issues and trends via scheduled reports, • Contextual workflows: Drill directly from to identify problem domain, including
.csv exports, custom dashboards and an nGeniusONE in context and timeframe isolating to Wi-Fi, and assign to
API for performance data extraction to use when triage determines an infrastructure appropriate IT team.
in other reporting tools. element at issue. • Gain accountability for 3rd party, SaaS
• Custom Scripts Platform: Create • Polling: Server and network device SLA compliance by sharing verifiable
custom tests with Python-enabled health is polled via SNMP and WinRM performance data.
scripting platform to test customer- (for Windows servers). • Enhance business user experience,
specific metrics and KPIs.
• Virtual Environment Monitoring: increasing overall efficiency and
Tests can be written to verify the Understand Hypervisor and Virtual productivity.
availability of VPN for users at remote or Machine health with VMware APIs and
home locations, within your enterprise, contextual parlance.
and from worldwide cloud locations,
as well as to monitor the number of
concurrent VPN users.
Server and Network Device Monitoring:

Once an infrastructure element problem has
been identified, IT usually must move to a
separate component management tool to
perform the final step of troubleshooting.
This requires using multiple tools from
different vendors with little-to-no workflow
between them. IT needs a “top-down” view,
starting at the business service, with efficient
monitoring configuration and smooth
operational workflows to show correlating
infrastructure components to quickly
diagnose and resolve issues. nGeniusPULSE
provides this holistic view of the Enterprise
correlating both services and supporting
infrastructure to proactively detect problems
and resolve issues quickly.
Corporate Headquarters Sales Information Product Support

NETSCOUT Systems, Inc. Toll Free US: 800-309-4804 Toll Free US: 888-357-7667
Westford, MA 01886-4105 (International numbers below) (International numbers below)
Phone: +1 978-614-4000
www.netscout.com
NETSCOUT offers sales, support, and services in over 32 countries. Global addresses, and international numbers are
listed on the NETSCOUT website at: www.netscout.com/company/contact-us
© 2020 NETSCOUT SYSTEMS, INC. All rights reserved. NETSCOUT, the NETSCOUT logo, Guardians of the Connected World, Adaptive Service Intelligence, Arbor Networks, the Arbor Networks logo, ATLAS,
InfiniStream, InfiniStreamNG, nGenius, and nGeniusONE are registered trademarks or trademarks of NETSCOUT SYSTEMS, INC., and/or its subsidiaries and/or affiliates in the USA and/or other countries.
Third-party trademarks mentioned are the property of their respective owners.
EQL_052_EN-2001 03/2020

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l QUICK LOOK l

nGeniusPULSE Empowers IT With

• Network Performance Testing: nGeniusPULSE Delivers

Server and Network Device Monitoring:

Corporate Headquarters Sales Information Product Support

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