New Damage and Cause Code to put into SAP

Damage Type Cause code Cause Code Group text Cause Cause code text
group code
System truck MHE170A System truck - Battery 5001 Battery cable & plugs faulty
5002 Battery terminals & links faulty
5003 Battery weak
5004 Cell faulty
MHE170B System truck - Brake 5002 Brake shoes faulty
5003 Cylinder faulty
5004 Motor brake disc faulty
5006 Brake coil faulty
MHE170C System truck - Charger 5001 Charger control board faulty
5002 Rectifier faulty
5003 Transformer faulty
MHE170D System truck - Electric 5001 Cable faulty
5002 Contact tip faulty
5003 Contactor faulty
5004 Fan faulty
5005 Fuse faulty
5006 Horn faulty
5007 Lamp faulty
5008 Switch - foot switch faulty
5009 Switch - limitswitch/ microswitch faulty
5010 Switch - push,pull sw / on-off sw faulty
5011 Proximity switch and sensor faulty
MHE170E System truck - Electronic 5001 Battery Indicator faulty
5002 Control board/ interface board faulty
5003 Drive controller faulty
5004 Electronic display unit faulty
5005 Lift controller faulty
5006 Potentiometer faulty
5007 Speed controller/ accelerator faulty
5008 Steering controller faulty
MHE170F System truck - Gearbox 5001 Gear and pinion faulty
5002 Gearbox faulty
MHE170G System truck - Hydraulic 5001 Cylinder faulty
5002 Filter faulty
5003 Hose faulty
5004 Hydraulic motor faulty
5005 Hydraulic pipe faulty
5006 Lowering valve faulty
5007 Oil level low
5008 Piston faulty
5009 Pump faulty
5010 Relief valve faulty
5011 Seal kit faulty
5013 Seals lift cylinder faulty
5014 Seals reach cylinder faulty
5015 Seals rotate cylinder faulty
5016 Seals sideshift cylinder faulty
5017 Seals steering cylinder faulty
5019 Servo valve faulty
5020 Spring for valve faulty
5021 Valve faulty
MHE170H System truck - Mechanical 5001 Accident/ Misused
5002 Bearing faulty
5003 Body damaged/ faulty
5004 Bracket faulty
5005 Bush faulty
5007 Chain faulty
5008 Handle faulty
5009 Lever faulty
5011 Shaft faulty
5013 Spring faulty
5014 Spring gas rod faulty
5015 Spring pin faulty
5017 Tray for hoses faulty
5018 Welding cracked
MHE170J System truck - Motor 5001 Carbon brush contact plates and holder faulty
5002 Carbon brush faulty
5003 Drive electric motor faulty
5004 Lift electric motor faulty
5005 Motor sensor bearing faulty
5006 Steering motor faulty
MHE170K System truck - Wheel 5001 Drive wheel faulty
5004 Guide roller wheel faulty

Page 1 of 7
Damage Code MHE 3 1 0 F F 5 0 1 1
Fault Group Damage code

Fault Group 120 HPT 140 OP = Order Picker

290 PPT 150 CBT = Counter Balance Truck (MFL)
300 Stacker 160 RT = Reach Truck
310 CBT-ICE = Counter Balance Truck - ICE (MFD/MFG)

Fault Damage
Group Damage Code Text HPT PPT Stacker OP CBT RT CBT-ITE
Code
A 5001 Battery cannot lock √ √ √ √ √
A 5002 Battery indicator malfunction √ √ √ √ √ √
ry

A
tte

A 5003 Battery weak √ √ √ √ √ √

Ba

A 5004 Truck no power √ √ √ √ √ √

B 5001 Brake not effective √ √ √ √ √ √
e

B B 5002 No brake √ √ √ √ √ √
ak
Br

B 5003 Brake jammed √ √ √ √ √ √

C 5001 Cannot charge √ √ √ √ √
er

C
rg

C 5002 Charger plug problem √ √ √ √ √

a
Ch

D 5001 Forks unbalance √ √ √ √ √ √ √

D 5002 Frame bend √ √ √ √ √ √ √
D 5003 Frame crack √ √ √ √ √ √ √
is

D D 5004 Handle damaged √ √ √ √ √ √ √

ss
a
Ch

D 5005 Panel damaged √ √ √ √ √ √

D 5006 Tray damaged √ √ √ √ √
D 5007 Safety guard malfunction √ √ √
E 5001 Beeper not working √ √ √ √ √ √
E 5002 Display gauge not working √ √ √ √ √ √
c
tri

E
ec

E 5003 Horn not working √ √ √ √ √ √

El

E 5004 Lights not working √ √ √ √ √ √

F 5001 Cannot lift auxiliary √
F 5002 Cannot lift main √ √ √ √ √ √ √
F 5003 Cannot lower auxiliary √
F 5004 Cannot lower main √ √ √ √ √ √ √
F 5005 Chain burst √ √ √ √ √ √ √
F 5006 Chain loose √ √ √ √ √ √ √
F 5007 Difficult to pump √
F 5008 Forks lower by itself √ √ √ √ √ √ √
F 5009 Hydraulic oil leaked √ √ √ √ √ √ √
g

F
in
Lift

F 5010 Lift auxiliary slow √

F 5011 Lifting jerky √ √ √ √ √ √
F 5012 Lifting noisy √ √ √ √ √ √ √
F 5013 Lifting slow √ √ √ √ √ √
F 5014 Lowering jerky √ √ √ √ √ √
F 5015 Lowering noisy √ √ √ √ √ √
F 5016 Lowering slow √ √ √ √ √ √
F 5017 Mast shaking √ √ √
F 5018 Lifting intermittent √ √ √
G 5001 Cannot reach-in √
h

G G 5002 Cannot reach-out √

ac
Re

G 5003 Reach-in/out malfunction √

H 5001 Cannot side shift to left √ √ √
H 5002 Cannot side shift to right √ √ √
ft
hi

H
es

H 5003 Cannot sideshift √ √ √

Sid

H 5004 Side shift slow √ √ √

 Fault Damage
Group Damage Code Text HPT PPT Stacker OP CBT RT CBT-ITE
Code
J 5001 Cannot steer √ √ √ √ √ √
J 5002 Chain burst √ √ √ √ √
g
J rin J 5003 Chain loose √ √ √ √ √
ee
St

J 5004 Difficult to steer √ √ √ √ √ √

J 5005 Steering stiff √ √ √ √ √ √
K 5001 Cannot swivel left
l
iv e

K K 5002 Cannot swivel right

Sw

K 5003 Swivel malfunction

L 5001 Cannot tilt backward √ √ √ √
L 5002 Cannot tilt forward √ √ √ √
L
lt
Ti

L 5003 Tilt backward slow √ √ √ √

L 5004 Tilt forward slow √ √ √ √
M 5001 Burning smell √ √ √ √ √ √
M 5002 Cannot travel √ √ √ √ √ √
M 5003 Cannot travel fast speed √ √ √ √ √ √
M 5004 Cannot travel forward or reverse √ √ √ √ √ √
M 5005 Cannot travel slow speed √ √ √ √ √ √
M 5006 Difficult to push or pull load √ √ √
g
llin

M M 5007 Gearbox jammed √ √ √ √ √ √

e
av

M 5008 Gearbox noisy √ √ √ √ √ √

Tr

M 5009 Gearbox oil leak √ √ √ √ √ √

M 5010 Travelling intermittent √ √ √ √ √ √
M 5011 Travelling noisy √ √ √ √ √ √ √
M 5012 Travelling on one side only √
M 5013 Travelling slow √ √ √ √ √ √
N 5001 Wheel came out √ √ √ √ √ √ √
N 5002 Wheel cracked √ √ √ √ √ √ √
e l

N
he

N 5003 Wheel noisy √ √ √ √ √ √ √

W

N 5004 Wheel worn out √ √ √ √ √ √ √

P 5001 Engine cannot start or crank √
P 5002 Engine dies off after start √
P 5003 Engine no power √
P 5004 Engine exhaust has black smoke √
P 5005 Engine exhaust has white smoke √
P 5006 Engine exhaust has blue smoke √
P 5007 Engine noisy √
P 5008 Engine oil leak from below √
e

P
gin

P 5009 Radiator water leak √

En

P 5010 Engine oil temperature show high √

P 5011 Water temperature show high √
P 5012 Transmission oil temperature show √
high
P 5013 Engine overheat √
P 5014 Radiator overheat √
P 5015 Alternator charging lamp on √
P 5016 Fuel gauge malfunction √
P 5017 Inching pedal malfunction √
Cause Code MHE 3 1 0 G G 5 0 1 4
Cause Group Cause code

Cause Group 120 HPT 140 OP = Order Picker

290 PPT 150 CBT = Counter Balance Truck (MFL)
300 Stacker 160 RT = Reach Truck
310 CBT-ICE = Counter Balance Truck - ICE (MFD/MFG)

Cause Cause
Cause Code Text HPT PPT Stacker OP CBT RT CBT-ITE
Group Code
A 5001 Battery cable & plug faulty √ √ √ √ √ √
A 5002 Battery terminal & links faulty √ √ √ √ √ √
ry

A
tte

A 5003 Battery weak √ √ √ √ √ √

Ba

A 5004 Cell faulty √ √ √ √ √ √

B 5001 Brake cable faulty √ √ √
B 5002 Brake shoes faulty √ √ √ √ √ √
B 5003 Cyclinder faulty √ √ √ √ √ √
B 5004 Motor brake disc faulty √ √ √ √ √ √
e

B
ak

B 5005 Pedal faulty √ √ √

Br

B 5006 Brake coil faulty √ √ √ √ √

B 5007 Brake master pump faulty √ √ √
B 5008 Hand brake cable faulty √ √ √
C 5001 Charger control board faulty √ √ √ √ √
er

C C 5002 Rectifier faulty √ √ √ √ √

rg
a
Ch

C 5003 Transformer faulty √ √ √ √ √

D 5001 Cable faulty √ √ √ √ √ √
D 5002 Contact tip faulty √ √ √ √ √ √
D 5003 Contactor faulty √ √ √ √ √ √
D 5004 Fan faulty √ √ √ √ √ √
D 5005 Fuse faulty √ √ √ √ √ √
D 5006 Horn faulty √ √ √ √ √ √
D 5007 Lamp faulty √ √ √ √ √ √
c
tri

D
ec

D 5008 Switch - foot switch faulty √

El

D 5009 Switch - limitswitch / microswitch √ √ √ √ √ √

faulty
D 5010 Switch - push, pull sw / on-off sw √ √ √ √ √ √
faulty
D 5011 Proximity switch and sensor faulty √ √ √ √ √ √
E 5001 Battery indicator faulty √ √ √ √ √ √
E 5002 Control board/interface board √ √ √ √ √ √
faulty
E 5003 Drive controller faulty √ √ √ √ √
c

E 5004 Electronic display unit faulty √ √ √ √ √

ni

E
tro

E 5005 Lift controller faulty √ √ √ √ √

ec
El

E 5006 Potentiometer faulty √ √ √ √ √ √

E 5007 √ √ √ √ √
Speed controller/accelerator faulty
E 5008 Steering controller faulty √ √ √ √ √
F 5001 Gear and pinion faulty √ √ √ √ √ √
F Gearbox
F 5002 Gearbox faulty √ √ √ √ √ √
G 5001 Cyclinder faulty √ √ √ √ √ √
G 5002 Fitting faulty √ √ √ √ √ √ √
G 5003 Filter faulty √ √ √ √ √ √
ic

G 5004 Hose faulty √ √ √ √ √ √

ul

G
ra

G 5005 Hydraulic motor faulty √ √

d
Hy

G 5006 Hydraulic pipe faulty √ √ √ √ √ √

 G 5007 Lowering valve faulty √ √ √ √ √ √ √
G 5008 Oil level low √ √ √ √ √ √ √

Cause Cause
Cause Code Text HPT PPT Stacker OP CBT RT CBT-ITE
Group Code
G 5009 Piston faulty √ √ √ √ √ √ √
G 5010 Pump faulty √ √ √ √ √ √ √
G 5011 Relief valve faulty √ √ √ √ √ √ √
G 5012 Seal kit faulty √ √ √ √ √ √
G 5013 Seals HPT faulty √
G 5014 Seals lift cyclinder faulty √ √ √ √ √ √
G 5015 ic
Seals reach cyclinder faulty
l √
au
G
G
dr

5016 Seals rotate cyclinder faulty

Hy

G 5017 Seals sideshift cyclinder faulty √ √ √

G 5018 Seals steering cyclinder faulty √ √ √
G 5019 Seals tilt cyclinder faulty √ √ √ √
G 5020 Servo valve faulty √ √ √ √ √ √
G 5021 Spring for valve faulty √ √ √ √ √ √ √
G 5022 Valve faulty √ √ √ √ √ √ √
H 5001 Accident / Misused √ √ √ √ √ √ √
H 5002 Bearing faulty √ √ √ √ √ √ √
H 5003 Body damaged/faulty √ √ √ √ √ √ √
H 5004 Bracket faulty √ √ √ √ √ √ √
H 5005 Bush faulty √ √ √ √ √ √ √
H 5006 Cap faulty √ √
H 5007 Chain faulty √ √ √ √ √ √ √
H 5008 Handle faulty √ √ √ √ √ √ √
H 5009 Lever faulty √ √ √ √ √ √ √
l
ca

H 5010 Push rod shaft faulty √ √

ni

H
ha

H 5011 Shaft faulty √ √ √ √ √ √ √

ec
M

H 5012 Spring big faulty √

H 5013 Spring faulty √ √ √ √ √ √ √
H 5014 Spring gas rod faulty √ √ √ √ √ √ √
H 5015 Spring pin faulty √ √ √ √ √ √ √
H 5016 Tie rod faulty √ √
H 5017 Tray for hoses faulty √
H 5018 Welding cracked √ √ √ √ √ √ √
H 5019 Safety guard faulty √ √ √
Carbon brush contact plates &
J 5001 √ √ √ √ √
holder faulty
J 5002 Carbon brush faulty √ √ √ √ √
J 5003 Drive electric motor faulty √ √ √ √ √
r

J
o
ot

J 5004 Lift electric motor faulty √ √ √ √ √

M

J 5005 Motor sensor bearing faulty √ √ √ √ √

J 5006 Steering motor faulty √ √ √ √
K 5001 Drive wheel faulty √ √ √ √
K 5002 Front wheel axle faulty √ √
K 5003 Front wheel faulty √ √
K 5004 Guide roller wheel faulty
el

K K 5005 Load wheel faulty √ √ √ √ √

he
W

K 5006 Rear wheel axle faulty √ √

K 5007 Rear wheel faulty √ √
K 5008 Steering wheel faulty √ √ √ √
K 5009 Support wheel faulty √ √ √
L 5001 Alternator belt faulty √
L 5002 Alternator belt loose √
em

L 5003 Alternator faulty √

st

L
Sy
e
in
L L 5004 Alternator regulator faulty √
L 5005 Carburettor faulty √
L 5006 Clutch faulty √
L 5007 Distributor faulty √

Cause Cause
Cause Code Text HPT PPT Stacker OP CBT RT CBT-ITE
Group Code
L 5008 Engine accelerator cable faulty √
L 5009 Engine cease √
L 5010 Engine cyclinder head gasket leak √
L 5011 Engine flywheel faulty √
L 5012 Engine low compression √
L 5013 Engine oil in fuel system √
L 5014 Engine oil low level √
L 5015 Engine oil pressure switch faulty √
L 5016 Engine oil sensor faulty √
L 5017 Engine oil sump gasket leak √
L 5018 Engine piston ring faulty √
L 5019 Engine pulley faulty √
L 5020 Engine tune up √
L 5021 Engine valve clearance √
L 5022 Engine rubber mounting faulty √
L 5023 Fan belt faulty √
L 5024 Fan belt loose √
L 5025 Fuel filter faulty √
L 5026 Fuel filter sensor faulty √
L 5027 Fuel injection pump faulty √
L 5028 Fuel injector faulty √
L 5029 Fuel level float sensor faulty √
L 5030 Fuel pump faulty √
L 5031 Fuel system has air lock √
em
L 5032 Fuel system has water √
st

L L
Sy

5033 Gas regulator faulty √

e
gin

L 5034 Glow control unit faulty √

En

L 5035 Glow indicator lamp faulty √

L 5036 Glow plug faulty √
L 5037 High tension cable faulty √
L 5038 Inching valve faulty √
L 5039 Radiator cap faulty √
L 5040 Radiator faulty √
L 5041 Radiator for oil faulty √
L 5042 Radiator for oil leak √
L 5043 Radiator hose faulty √
L 5044 Radiator water leak √
L 5045 Radiator water low level √
L 5046 Spark plug faulty √
L 5047 Starter anti-restart relay faulty √
L 5048 Starter motor faulty √
L 5049 Starter relay faulty √
L 5050 Starter solenoid faulty √
L 5051 Torque converter faulty √
L 5052 Transmission oil low level √
L 5053 Transmission oil pump seal leak √
L 5054 Transmission oil sensor faulty √
L 5055 Water and oil separator faulty √
L 5056 Water pump faulty √
L 5057 Water temperature sensor faulty √
L 5058 Water thermostat faulty √