CIS HR Brain Dumps

8/14/2018 CIS-HR
CIS-HR Answer Key
Your score: 100% (101 points out of 101)
Question #1 (2 points)
What can be defined through an HR Template? (Select all that apply)
Your answer:
Tasks, Approvals Correct
Explanation:
[p. 18]
Question #2 (1 point)
https://testmoz.com/1614804/admin/key 1/71
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What are e-signatures?
Your answer:
E-signatures are an image of the signature placed on a document to represent an
acknowledgement or approval Correct
Explanation:
(p. 20)
Please note: e-signatures are not the same as digital signatures. Digital signatures are
secure signatures that are permanently embedded into a document and that are linked
to the signer's identity. E-signatures are an image
E-signatures on HR PDF documents are stored as an image on the PDF file.
Your answer:
True Correct
Explanation:
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Explanation
[p. 20] [p. 168]
Select ALL of the HR Task types that are available:
Your answer:
Credential, eSignature, URL, HR Service, Submit Catalog items, Submit Order Guide,
Sign Document, Mark when complete, Upload document, View Video, Take Survey,
Upload Documents Correct
Explanation:
(pg 86)
Credential,
eSignature,
URL,
HR Service,
Submit Catalog items ,
Submit Order Guide,
Sign Document ,
Mark when complete,
Upload document,
View Video
Take Survey
---------------------------------------------------
(pg 24)
NEW HR TASK TYPES for EMPLOYEE SERVICE CENTER
View video
Take a survey
Sign documents
Upload documents
Submit order guide
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What happens if the HR Property "If true, ACLs check if the user is being
impersonated" is set to yes?
Your answer:
Admin impersonating an HR user can not view confidential HR information Correct
Explanation:
[pg.28, 79]
What is the difference between the User and the HR profile tables?
Your answer:
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HR profile records store confidential employee data, such as home address and
beneficiaries. Correct
Explanation:
[p. 36]
Profile: Profiles store personal employee information, such as their home address and
beneficiaries. Profile data is only accessible to the employee and to HR agents. Other
ServiceNow users cannot view this personal information.
What are the maturity levels of HR (Choose only 3 answers)?
Your answer:
Managed Interactions, Self-Reliance, Smart Services Correct
Explanation:
[p. 37]
Managed Interactions:
If the customer wants to track HR interactions, they can implement Case and
Knowledge Management.
Self-Reliance:
If they want to make their HR services more outwardly focused and allow employees
24 hour access, they may implement the Employee Service Center. This allows
employees to research and possibly find a solution without engaging HR's help. It also
may allow employees to complete and submit paperwork on their own schedule.
Smart Services:
When an HR department matures, they can group HR Services together so that the
employee can submit a single request for a complicated need. For example, employee
onboarding may require tasks to be completed by the Manager, HR, Payroll, Benefits,
IT, Finance, Facilities, and others.
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Who can download Content / Data Packs from the Partner Portal? (pick the BEST
answer)
Your answer:
ServiceNow Partners or ServiceNow Employees Correct
Explanation:
Explanation:
[p.42 & 57]
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The HR Data Pack contains stories and project tasks that help start an engagement.
Your answer:
True Correct
Explanation:
HR Implementation Participant Guide Page 42
"The HR Data Pack contains a pre-defined selection of HR stories and project tasks"
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Where do you get Data Packs? (Select all that apply)
Your answer:
Partners get them on the Partner Portal, SN Employees get them on the Partner Portal
Correct
Explanation:
[p. 42]
The HR Core Case [sn_hr_core_case] table is extended from the Task table, but it is
scoped, or encapsulated, so that only users with approved roles may access it.
Your answer:
True Correct
Explanation:
[p. 70]
'HR Core Case' [sn_hr_core_case] EXTENDS 'Task' [task].

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The HR Core Case [sn_hr_core_case] table is an extension of the Task table, but it
is scoped, or encapsulated, so that only users with approved roles may access it.
HR Cases are not typically written to a single HR table. Instead, Cases are saved
on the table, or COE, associated with the HR Service.
Each of the COEs extend the HR Core Case table. Separate Case tables allows
more security around which departments or groups have access to specific data.
The HR COE tables are:
HR Core Case [sn_hr_core_case]

HR Employee Relations Case [sn_hr_core_case_relations]
HR Lifecycle Events Case [sn_hr_le_case]
HR Payroll Case [sn_hr_core_case_payroll]
Talent Management [sn_hr_core_talent_management]
HR Total Rewards Case [sn_hr_core_case_total_rewards]
HR Workforce Administration Case [sn_hr_core_case_workforce
HRIT Operations Case [sn_hr_core_case_operations]
What table does the HR Lifecycle Events Case directly extend?
Your answer:
sn_hr_core_case Correct
Explanation:
[p. 70]
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A Record Producer is needed to make an HR Service available within the portal.
Your answer:
True Correct
Explanation:
[p. 74]
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The Lifecycle Events Scoped Application Roles are:
sn_hr_le.activity_reader
sn_hr_le.activity_set_manager
sn_hr_le.activity_writer
sn_hr_le.admin
sn_hr_le.case_reader
sn_hr_le.case_writer
Your answer:
True Correct
Explanation:
(P. 78)
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Which of the following are valid scopes in the Jakarta release of the HR SD
application?
Your answer:
Human Resources Scoped App: Core, Human Resources Scoped App: Service Portal,
Human Resources Scoped App: Lifecycle Events, Human Resources Scoped App:
Integrations Correct
Explanation:
[p. 78]
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Select the 4 valid HR scopes from a list of 6 options (select all that apply)
Your answer:
HR Core, HR Service Portal, HR Integrations, HR Lifecycle Events Correct
Explanation:
Answer: HR Core, HR Service Portal, HR Integrations, HR Lifecycle Events

Source: HR Implementation PDF – Page 78
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What role do you need in order to access HR Properties?
Your answer:
HR Admin Correct
Explanation:
[p. 79]
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Where do you go to set the default HR E-mail Address?
Your answer:
HR Administration->Properties Correct
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Explanation:
(pg 79)
Why are some tasks locked on HR Guided Setup?
Your answer:
A plugin needs to be installed to work on those tasks. Correct
Explanation:
Source: Implementation book page 82
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Common HR Services? (select all that apply)
Your answer:
Payroll, Compensation Questions, Leave of Absence Questions, HRIS Maintenance
Correct
Where are HR templates associated with an HR Service?
Your answer:
On the HR Service Correct
Explanation:
On the HR Service
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[p. 84, 87]
When can you skip an Activity within an onboarding activity set?
Your answer:
When the HR Task is designated or 'flagged' as 'Optional' Correct
Explanation:
(pg 24???) (pg 86)
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The HR Task types which are available: (Select all that apply)
Your answer:
Credential, eSignature, URL, HR Service, Submit Catalog items, Submit Order Guide,
Sign Document, Mark when complete, Upload document, View Video, Take Survey
Correct
Explanation:
[p. 86]
Credential,
eSignature,
URL,
HR Service,
Submit Catalog items ,
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Submit Order Guide,

Sign,Document,
Mark when complete,
Upload document,
View Video,
Take Survey
After Matching Rules, what is used to assign cases?
Your answer:
Assignment Rules Correct
Explanation:
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[p. 87]
"When an HR Case in initiated, Matching and Assignment rules are triggered which
route the case to the appropriate Assignment Group and Assignee."
Skills are used to assign cases.
Your answer:
True Correct
Explanation:
pg 87 nbr 3, pg 88
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What method can be invoked to run Matching Rules in the matchingRuleProcessor

class?
Your answer:
processAndGetCandidates Correct
Explanation:
[p. 88]
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What integration method authenticates information to other systems via endpoints?
Your answer:
REST Correct
Explanation:
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[p. 148]
How does information from a case get into a PDF Document Template?
Your answer:
Pre-configured, or 'defined', form fields Correct
Explanation:
[p. 92]
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Activity types are one of the following:
Your answer:
Fulfiller and Employee Correct
Explanation:
'Fulfiller and Employee' are the only choices for Activity Type OOB
[p. 102]
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What does the Lifecycle Events 'Owning Group' field on an HR Template do?
Your answer:
They can edit the activity associated with the HR Template Correct
Explanation:
https://docs.servicenow.com/bundle/jakarta-hr-service-delivery/page/product/human-
resources/concept/c_HRTemplates.html
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If the trigger condition on an Activity Set is a date, what else needs to be selected?
Your answer:
Trigger Table and Trigger field Correct
Explanation:
[p. 105]
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HR Criteria can be used for: (Select all that apply)
Your answer:
Determining what an employee sees in the Information and Suggested Reading
sections on the Employee Service Portal, Determining when to trigger an activity on a
Lifecycle Event to personalize the workflow for the Subject Person, Determining who
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will receive a case when utilizing the HR Criteria filter conditions within the Bulk Case
creation process Correct
Explanation:
[p. 106]
Determines what an employee sees in the Information and Suggested Reading

sections on the Employee Service Portal
Determines when to trigger an activity on a Lifecycle Event to personalize the
workflow for the Subject Person
Can be utilized in the filter selected for Bulk Case creation
What must be configured for the HR chat queue to be available? (select all that apply)
Your answer:
Assignment group must be defined for HR chat queue, Chat schedule must be applied,
Plugin Connect Support must be installed (com.glide.connect.support), Requires role:
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admin or hr_admin Correct

Explanation:
SN Docs: https://docs.servicenow.com/bundle/jakarta-hr-service-
delivery/page/product/human-resources/concept/chat-for-scoped-hr.html
[p. 124]
Also see lab 3.4, there is an exercise to configure a HR chat queue. Note the plug in is
already switched on.
How many Client Role Rule conditions are there OOB?
Your answer:
5 Correct
Explanation:
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ServiceNow uses the _______ to construct SOAP messages:
Your answer:
WSDL Correct
Explanation:
[p. 150]
Every table in SN has only one interface that can be made available to third party
systems.
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Your answer:
False Correct
Explanation:
[p. 150 - 155]

ServiceNow has many interfaces that can be made available to 3rd party systems.
SOAP
REST
EMAIL
ODBC
JDBC
API
By default, the following information is sent outbound to third-party HR applications:

(select all that apply)
Your answer:
Legal first name and legal last name, Contact information, Leave of Absence (LOA)
service Correct
Explanation:
[p. 152]
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What makes sure SN is pulling in the correct HR data from other sources?
Your answer:
Staging Tables Correct
Explanation:
[p. 157]
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What can be used to verify the accuracy of data transfer from a staging table into the
target table?
Your answer:
Logs Correct
Explanation:
[p. 160]
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Where can a logged-in user without roles change their language?
Your answer:
Portal profile Correct
Explanation:
[p. 184]
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When translation is enabled, which of the following can be translated based on

language? (select all that apply)
Your answer:
Buttons, Menu Options, Labels, Currencies Correct
Explanation:
[p. 185]
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If translation is enabled, free form text fields are translated.
Your answer:
False Correct
Explanation:
[p. 185]
User Criteria records can be created or applied to (select the MOST true statement):
Your answer:
Control read and write access to the Knowledge Base or the Article. Correct
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Explanation:
[p. 191 - 192]
Knowing the primary audience for a Knowledge Base or article is critical. Once the
audience has been defined, User Criteria records can be created or applied to
control read and write access to either the Knowledge Base or the article.
NOTE: Initially, the Can Read and Cannot Read fields are not visible on the Knowledge
article form. If User Criteria will be selected on the Knowledge article level, the fields
must first be added to the form view by a System Administrator.
Read access to view KB Articles is based on 'Can' & 'Cannot Read' criteria.
Your answer:
True Correct
Explanation:
TRUE
Page 191, 192

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What user criteria is required to make importing Knowledge documents possible?
Your answer:
Can Contribute Correct
Explanation:
Can Contribute - correct
(p. 192 )
In ServiceNow HR SD, what does "Alumni" mean?
Your answer:
An employee who has left the employer Correct
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What is the order that User Criteria is applied?
Your answer:
1. Cannot Contribute, 2. Cannot Read, 3. Can Contribute, 4. Can Read Correct
Explanation:
[p. 192]
Answer:
1. Cannot Contribute
2. Cannot Read
3. Can Contribute
4. Can Read
If a Knowledge Base has no User Criteria, who can read articles in it?
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Your answer:
All users with or without a role Correct
Explanation:
[p, 192]
How can you mark a Knowledge article as Featured?
Your answer:
Add an article to the Featured Content related list on the selected knowledge base and
provide key words. Correct
Explanation:
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ServiceNow Docs: https://docs.servicenow.com/bundle/jakarta-servicenow-

platform/page/product/knowledge-management/task/t_PinAnArticle.html
[p. 193]
What options are available on a Knowledge Base?
Your answer:
Disable suggesting, Disable Commenting, Disable Category Editing Correct
Explanation:
[p. 194]
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How do you see what translations are available for a KB article?
Your answer:
On the 'Translated Versions' related list on the parent Knowledge article. Correct
Explanation:
[p. 195]
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Versions of the same Knowledge article can exist in multiple languages. Articles are
associated with each other using the Translated Versions related list on the parent
Knowledge article.
HR criteria is required to be used instead of User Criteria in what specific scenario?
Your answer:
Service Portal when Domain Separation is Used Correct
Explanation:
[p. 207]
Service Portal does not support domain separation so HR criteria would need to be
used instead in this instance.
Only a user logged as Admin having both the 'Admin' & 'HR Admin' roles can assign
another user the HR delegated developer role. Only the HR Administrator
[sn_hr_core.admin] can assign scoped HR roles.
Your answer:
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True Correct
Explanation:
[p.214]
FROM ServiceNow Docs: Add Delegated Developer to HR Administrator
Role required: admin with sn_hr_core.admin
HR Administrator with Delegated Developer role

---------------------------------------------------------------------------
The HR Administrator role with the delegated developer role can:
Create HR templates.
Create HR activities.
Create HR activity sets.
Create Lifecycle Event types.
View execution contexts.
Create fulfiller activity configurations.
Create, update, delete schedule records (used in Chat).
Modify HR properties.
Apply HR roles to user records (only for existing HR profile records).
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Create HR criteria.
Create, update, delete document templates.
Create a survey and trigger conditions.
Update and delete email configurations (HR only).
Create Managed List records for the following categories:
Positions
Relationships
Benefit Types
Benefit Plans
Disciplinary Issue Types
Warning Types
HR Systems
Report Frequencies
Report Types
Create knowledge articles.
Create, update, and delete HR Cases (for all COE types).
Create, update, and delete HR tasks.
Create, update, and delete HR skills.
Import knowledge articles.
Publish knowledge articles.
Create, update, and delete HR SLA definitions.
Create, update, and delete records under HR services.
Create, update, and delete records under Managed Roles.
Create, update, and delete Assignment Rules.
Create, update, and delete Matching Rules.
Create reports.
Create, update, and delete email configuration records.
Create, update, and delete records under HR Integration.
---------------------------------------------------------------------------
HR Administrator without Delegated Developer role
The HR Administrator role without the delegated developer role cannot:
Access HR Guided Setup

Access from HR Integrations:
HR Transform Maps
HR Web Services
Import Schedule
Logs
Create a knowledge base.
Create Managed List records for:
Department
Locations
Configure UI actions.
Update the password for users.
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Create roles.
Access plugins.
---------------------------------------------------------------------------
To add the delegated developer role to a user:
Procedure
1. Log in as admin.
2. From the Filter navigator, enter sys_store_app.list. The Store Application list
appears.
3. Click Human Resources: Core.
4. Under Related Links, click Manage Developers.
5. Ensure Developers is highlighted.
6. Enter the name of HR Administrator.
7. Click all items (green bar moves to the left) to grant permission.
8. Click Save.
If you give someone Delegated Developer, what else do you need to do so they can
develop in the HR scopes?
Your answer:
Grant them HR Admin as well Correct
Explanation:
[p. 214 - 215]
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What role at a minimum is required to assign HR scope roles?
Your answer:
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Hr Admin Correct
Explanation:
Only the HR Administrator [sn_hr_core.admin] can assign scoped HR roles. These

roles can be assigned to inactive users to create HR cases for new hires and alumni.
Source: https://docs.servicenow.com/bundle/kingston-hr-service-
delivery/page/product/human-resources/concept/c_ManageRoles.html
Encryption (plugin required) is a process that scrambles information into a format that
unauthorized parties cannot decode or use. The encryption process requires an
administrator to grant an encryption context to a role and all users with that role will
have access to the data.
True or False:
After encryption, text fields and attachments are accessible by database tools and can
be indexed if you have the sn_hr_core_report_indexer role.
Your answer:
False Correct
Explanation:
[P. 220]
FALSE.
Encryption: Encryption (plugin required) is a process that scrambles information into a
format that unauthorized parties cannot decode or use. The encryption process
requires an administrator to grant an encryption context to a role and all users with
that role will have access to the data. After encryption, text fields and
attachments are no longer accessible by database tools and cannot be
indexed. In addition, users cannot add encrypted fields to a filter. You can
encrypt all String fields, including fields provided by default in the system and new
fields that you create in the dictionary.
ACLs can be written that limit access to tables. For example, if a Shared Service
Center should only access the Payroll table, other tables can be made inaccessible to
them.
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Your answer:
True Correct
Explanation:
[p. 220]
Prevent access to tables: ACLs can be written that limit access to tables. For
example, if a Shared Service Center should only access the Payroll table, other tables
can be made inaccessible to them.
What happens when you remove the hr_admin role from a user that also has the
admin role?
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Your answer:
They are no longer able to view HR Cases and HR Profiles. Correct
Explanation:
[p. 228]
To protect sensitive HR information and keep HR Profile data private, an HR Admin can
restrict application access.
After system configuration has been completed and security roles have been assigned
to users, a user with the hr_admin role can revoke the System Administrator's access
to the HR application.
What role must be removed from System Administrator at go-live so they can't access
confidential information?
Your answer:
sn_hr_core.admin Correct
Explanation:
[p. 228]
"A user with the sn_hr_core.admin role can also revoke the System Administrator's
access to the HR application"
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HR Document Template revisions are stored as records within the Managed Documents
application.
Your answer:
True Correct
Explanation:
[p. 92]
What role, at a minimum, is typically granted to ALL HR employees?
Your answer:
HR Basic [sn_hr_core.basic] Correct
Explanation:
Explanation:
8/14/2018 CIS-HR
HR Fundamentals Participant Guide Page 228
"The HR Basic role is required, at a minimum, for an HR Professional to access HR

applications."
HR Core Profile Reader [sn_hr_core.profile_reader] allows a user to view the

confidential data on an HR Profile.
Your answer:
True Correct
Explanation:
[p. 229]
Which of the following can HR Admins do? (select all that apply)
Your answer:
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Modify all items in the HR Case Management application, Modify all items in the HR
Integrations application, Modify all items in the HR Profile application, Modify most
items in the HR Administration application, Modify all items in the Lifecycle Events
application Correct
Explanation:
[p. 230]
HR Admn CAN:
Modify all items in the HR Case Management application

Modify all items in the HR Integrations application
Modify all items in the HR Profile application
Modify most items in the HR Administration application
Modify all items in the Lifecycle Events application
HR Admin CANNOT (without [admin] )
Access HR Guided Setup

Modify the Departments or Locations Managed Lists
Configure Scripts or additional actions
Create a new Knowledge Base
Update passwords for any user
Access SLA definitions
Which of the following are Lifecycle Events Workshop Objectives? (select all that apply)
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Your answer:
Process and application requirements noted for story development, Review of available
features and functions in the ServiceNow Lifecycle Events application for
implementation consideration., Discuss applicable Onboarding and Transitions best
practices., Define Activities, Group Activities into Sets, Define Workflows, Define Event
Timing Correct
Explanation:
Content found in workshop powerpoint collateral downloaded from Partner

Portal here:
Human Resources Service Management
Direct Links:
Enterprise Onboarding and Transitions

Enterprise Onboarding Process Design Workbook

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What are common groups of an HR Service Center?
Your answer:
HR Tier 1, HR Tier 3, HR Systems, HR Recruiting, HR Payroll, HR Tier 2, HR
Investigations, HR Employee Relations, HR Leadership, HR Benefits Correct
Explanation:
What training would you recommend for someone who is new to both SN and HR in
SN? (select all that apply)
Your answer:
HR Fundamentals, Platform Fundamentals Correct
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Which of the following appear as options for the steps in HR Guided Setup? (Select as
many as apply)
Your answer:
Get Started, Skip, Continue, Mark as Complete, Configure, Assign Correct
Explanation:
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What is the correct order of the HR Case Workflow?
A. 'Matching and Assignment Rules' determine 'Assignment Group' and 'Assignee'
B. 'COE' determined by 'HR Service'
C. Case Initiated
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D. 'HR Template' applied based on 'HR Service'
Your answer:
CBDA Correct
Explanation:
[p. 87]
HR Case [sn_hr_core_case] is considered the core for all HR Cases.
Your answer:
True Correct
Explanation:
[p. 70]
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What are some common metrics in HR? (Select all that apply)
Your answer:
First call resolution, Time to respond to e-mail/self-service, Escalations, Case Time to
Resolution, Case reassignment count Correct
As of Jakarta, the HR application is called what?
Your answer:
Human Resources Service Delivery (HRSD) Correct
Explanation:
[p. 13]
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Activities can be used in more than one Activity Set.
Your answer:
False Correct
Explanation:
Only one field for Activity Set exists on the Activity form which is a reference field type
meaning it is a singular unique reference; an activity can only be used in one Activity
Set.
When importing Knowledge documents, how is the date set?
Your answer:
You select the date manually Correct
What options are available in the HR Service Portal Configuration [/sp_config]?
(select all that apply)
Your answer:
Branding Editor, Designer, Page Editor, Widget Editor, New Portal, Get Help Correct
Explanation:
Image from Baseline configuration instance:
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A limitation of SN is that HR Templates can not be linked to each other.
Your answer:
False Correct
Explanation:
From baseline Developer configuration
Which of the following plugins are required dependencies for the Lifecycle Events
plugin? (select all that apply)
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Your answer:
HR Service Portal [com.sn_hr_service_portal], HR Core [com.sn_hr_core] Correct
Explanation:
Answer: To enable the Lifecycle Events plugin, it must require HR Core & HR
Service Portal
Source: https://docs.servicenow.com/bundle/jakarta-hr-service-
delivery/page/product/human-resources/task/activate-enterprise-onboarding-and-
transitions -scoped.html
What Employment types are valid within a HR Profile? (select all that apply)
Your answer:
Full Time Employees, New Hires, Contingent, Part Time Employee, Temporary
Employee, Contractor Correct
Explanation:
Full Time Employees - correct

New Hires - correct
Contingent - correct
Beneficiaries - no
Part Time Employee - correct (added)
Temporary Employee - correct (added)
Contractor - correct (added)
Who can edit an HR Document Template?
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Your answer:
Owning Group Correct
Explanation:
SN Docs: https://docs.servicenow.com/bundle/jakarta-hr-service-
delivery/page/product/human-resources/task/t_AddHRPDFDocumentTemplate.html
Role required to create an HR Document Template: sn_hr_core.manager and

sn_hr_le.admin
The HR Manager [sn_hr_core.manager] role contains HR Basic [sn_hr_core.basic] .
Your answer:
True Correct
Explanation:
[sn_hr_core.basic] is from legacy non-scoped version
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HR Migration does not migrate all data from the global version to the scoped version.
Not included in the migration are: (select all that apply)
Your answer:
Scripting (business rules, client scripts, data policies, UI actions, UI policies, and so
on), Custom apps, HR services, HR templates, record producers, and catalog items,
Dashboards and reports, Integrations, Categories, HR cases, Workflows Correct
Explanation:
ServiceNow Docs:
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Migration from Non-Scoped to Scoped HR
Roles ARE migrated: (From Migrate HR roles to scoped )

In the non-scoped version of HR, there are 20 base roles that are automatically
mapped for migration to scoped. By default, all base roles should map automatically.
You can verify that the mapping is correct.
26 HR base data tables ARE automatically mapped: ( Migrate HR data to scoped )
1. Verify the base tables are correctly mapped to scoped.

a. Navigate to HR Migration > Data Mapping > Table Mapping.
b. In the Migration Tables list, verify that the base tables are correctly mapped
to their scoped counterparts.
Note: Some of the non-scoped tables are merged into a single scoped table.
If you have HR Core only:

Base and target tables for HR Core only
Global HR table Scoped HR table
hr_document_acknowledgement sn_hr_core_document_acknowledgement
hr_document_template sn_hr_core_document_template
hr_emergency_contact sn_hr_core_contact
hr_link sn_hr_core_link
hr_m2m_link_template_lookup sn_hr_core_m2m_link_template
hr_position sn_hr_core_position
hr_profile sn_hr_core_profile
If you have HR Core and HR Service Portal:
Base and target tables for HR Core and HR Service Portal
hr_bank_account sn_hr_core_profile_bank_account
hr_beneficiary sn_hr_core_beneficiary
hr_benefit_provider sn_hr_core_benefit_provider
hr_benefit_type sn_hr_core_benefit_type
hr_dental_benefit sn_hr_core_health_benefit
hr_direct_deposit sn_hr_core_direct_deposit
hr_disability_benefit sn_hr_core_disability_benefit
hr_document_acknowledgement sn_hr_core_document_acknowledgement
hr_document_template sn_hr_core_document_template
hr_emergency_contact sn_hr_core_contact
hr_insurance_benefit sn_hr_core_insurance_benefit
8/14/2018 CIS-HR

hr_link sn_hr_core_link
hr_m2m_link_template_lookup sn_hr_core_m2m_link_template
hr_medical_benefit sn_hr_core_health_benefit
hr_op_report sn_hr_core_op_report
hr_op_report_frequency sn_hr_core_op_report_frequency
hr_op_report_type sn_hr_core_op_report_type
hr_op_system sn_hr_core_op_system
hr_op_system_to_report_type sn_hr_core_op_system_to_report_type
hr_performance_issue_type sn_hr_core_disciplinary_issue_type
hr_performance_warning_type sn_hr_core_disciplinary_warning_type
hr_pharmacy_benefit sn_hr_core_health_benefit
hr_position sn_hr_core_position
hr_profile sn_hr_core_profile
hr_retirement_benefit sn_hr_core_retirement_benefit
hr_vision_benefit sn_hr_core_health_benefit
2. Verify the base columns are correctly mapped to scoped.
a. Navigate to HR Migration > Data Mapping > Column Mapping.
b. Right-click the Migration table column and select Group By Migration table.
c. For each table, click the arrow to expand the list of elements in that group.
Verify that the base columns are correctly mapped to their scoped
counterparts.
3. Verify the base choice lists are correctly mapped to scoped.
a. Navigate to HR Migration > Data Mapping > Choice List Mapping.
b. Right-click the Global column name column and select Group By Global
column name.
c. For each column, click the arrow to expand the list of elements in that group.
Verify that the choice lists are correctly mapped to their scoped counterparts.
8/14/2018 CIS-HR
When the HR application is installed, the HR Admin [sn_hr_core.admin] role is

automatically added to the Admin [admin] role.
Your answer:
True Correct
Where should a ServiceNow Engagement be governed?
Your answer:
Centralized Services Portal Correct
What is a Transform Map in ServiceNow?
Your answer:
A map to determine relationships between fields displaying in an Import Set to fields in
an existing table Correct

8/14/2018 CIS-HR
How does the system identify a Lifecycle Event activity that should be skipped?
Your answer:
Based on HR Criteria defined on the Activity Correct
When is a client role assigned?
Your answer:
Automatically when an HR Profile is created Correct
In which scope is the HR Case Management application?
Your answer:
Human Resources: Core Correct

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8/14/2018 CIS-HR

CIS-HR Answer Key

Your score: 100% (101 points out of 101)

What can be defined through an HR Template? (Select all that apply)

What are e-signatures?

E-signatures on HR PDF documents are stored as an image on the PDF file.

Select ALL of the HR Task types that are available:

NEW HR TASK TYPES for EMPLOYEE SERVICE CENTER

What are the maturity levels of HR (Choose only 3 answers)?

HR Implementation Participant Guide Page 42

Question #10 (2 points)

Where do you get Data Packs? (Select all that apply)

Question #11 (1 point)

'HR Core Case' [sn_hr_core_case] EXTENDS 'Task' [task].

The HR COE tables are:

HR Core Case [sn_hr_core_case]

Question #12 (1 point)

What table does the HR Lifecycle Events Case directly extend?

Question #13 (1 point)

A Record Producer is needed to make an HR Service available within the portal.

Question #14 (1 point)

The Lifecycle Events Scoped Application Roles are:

Question #15 (1 point)

Question #16 (2 points)

Answer: HR Core, HR Service Portal, HR Integrations, HR Lifecycle Events

Question #17 (1 point)

What role do you need in order to access HR Properties?

Question #18 (1 point)

Where do you go to set the default HR E-mail Address?

Question #19 (1 point)

Why are some tasks locked on HR Guided Setup?

Source: Implementation book page 82

Question #20 (2 points)

Common HR Services? (select all that apply)

Question #21 (1 point)

Where are HR templates associated with an HR Service?

[p. 84, 87]

Question #22 (1 point)

When can you skip an Activity within an onboarding activity set?

(pg 24???) (pg 86)

Question #23 (3 points)

Submit Order Guide,

Question #24 (1 point)

After Matching Rules, what is used to assign cases?

Question #25 (1 point)

Skills are used to assign cases.

Question #26 (1 point)

What method can be invoked to run Matching Rules in the matchingRuleProcessor

Question #27 (1 point)

What integration method authenticates information to other systems via endpoints?

Question #28 (1 point)

Question #29 (1 point)

Activity types are one of the following:

Question #30 (1 point)

Question #31 (1 point)

Question #32 (1 point)

HR Criteria can be used for: (Select all that apply)

Determines what an employee sees in the Information and Suggested Reading

Question #33 (2 points)