Alcatel 4049 Attendant Console User Manual
Alcatel 4049 Attendant Console User Manual
Alcatel 4049 Attendant Console User Manual
User Manual
NOTE:
Copyright (c) 2006 Alcatel. All rights reserved for all countries. This
document may not be reproduced in whole or in part without the express
written permission of Alcatel.
Alcatel® and the Alcatel logo are registered trademarks of Alcatel. All other
trademarks are the property of their respective owners.
The CE mark indicates that this product conforms to the following Council
Directives:
- 89/336/CEE (concerning electro-magnetic compatibility)
- 73/23/CEE (concerning electrical safety)
- 1999/5/CE (R&TTE)
Chapter 1
Console overview
Chapter 2
Console features - Main telephone facilities
Chapter 3
Console features - Additional telephone facilities
Chapter 4
Management from the attendant console - SERVICE dynamic key
Chapter 5
Management from the attendant console - SERVICE dynamic key,
continuation
........................................................................................................................ 5.1
Routing tables .............................................................................................. 5.1
Charging ....................................................................................................... 5.3
Overflow (Mutual assistance) threshold .................................................. 5.12
Set Counters ............................................................................................... 5.13
Chapter 6
Management from the attendant console - PWT (DECT) dynamic key
Automatic installation process ................................................................. 6.16
Chapter 7
Management from the attendant console - GUIDE dynamic key
Chapter 8
Programmable key features
1
1.1 Introduction
Alcatel 4049 attendant service is made possible by use of the Alcatel MMK console keyboard
which groups specialized features together. A compatible display (CRT or Alcatel MMK
keyboard LCD) is required.
appear in capital letters. To deactivate this key during text entry, the Shift key must be pressed.
This keypad is used for dialing. It consists of the keys from 1 to 9, “star” (asterisk), 0, and the
"pound” sign (sharp).
Note: The keypad is enabled for dialing when the key is activated (green LED on).
Dynamic keys are keys whose function is determined by the system according to the current
feature or programming state. They cannot be programmed by the user.
These keys, also shown at the bottom of the monitor display screen, are mainly used for
telephone features. They can have different functions depending on the screen in which they
are shown. When they are active, a label indicates their function (Start, Guide, etc.) on the
screen below their number (S1, S2, etc.).
The set of dynamic function keys is also used for:
- customizing the attendant console with the dynamic Guide key,
on-screen.
These keys are used to access additional features. The function of these keys is not
determined from the attendant console, but by system management.
The following features can be assigned to these keys:
- not assigned,
- directory number supervision,
- speed dialing numbers,
- individual routing,
- network-network transfer,
- trunk group supervision,
- out of service trunk supervision,
- individual hold,
- call presentation,
- programmable,
- transfer with privilege,
- general hold (PCOT - Presentation Class of Traffic).
Note 1: in the idle state, the settings of some keys can be modified by using the GUIDE feature key. The
settings that can be modified are the following:
- trunk group supervision,
- directory number supervision,
- out-of-service trunk supervision,
- speed dialing numbers,
- programmable by attendant.
Note 2: In telephony mode and on attendant request, the dynamic DispKeys key is used to display the
functions of programmable keys.
microphone during conversation keyboard speaker. When the mute feature is activated the
LED lights.
Loudspeaker:
This key is used to activate or deactivate the keyboard speaker. When the speaker is
on (LED on), the volume setting can be adjusted with the and keys.
Hands-free mode:
This key is used to:
These keys correspond to the basic features available to an attendant for processing calls.
There is a red LED showing operation for each key.
Note 1: The MMK key (switching) is not used in the 4049 application.
This key's LED is on steady when at least one number has been dialed since the console was
switched to the active state.
Release:
This key allows the attendant to release from all calls in progress or from a screen page
Following a call or consultation call to an internal user, this key is used to ring the user's
set:
- if the set is free, the user's number or name and the message Is Free are displayed on the
screen,
- if this went off-hook just before the call, the station receives music-on-hold to indicate that
the station is under Attendant Control (Reserved) by the attendant and the message In
Conversation is displayed: in this state, this key can then be pressed to enter
conversation with the internal user.
Broker:
When a consultation call has been set up, pressing this key allows the attendant to
alternate between call parties while the other party is automatically put on-hold.
Camp on circuits:
This key is used to connect to the routed external call with the longest waiting time on
no answer. It is also used to retrieve calls put on hold following extend with camp-on release.
If no programmable key has been assigned to “common hold”, calls put on hold by the
attendant are also managed with this key.
When calls become "urgent", they can also be retrieved with the "Next call" key.
This key's LED lights steady to show that a circuit is waiting and flashes to show urgent wait.
Note 2: A camp-on circuit is a circuit presenting a call which has camped on (ringing or busy) and that is
still waiting for the internal set to answer.
Internal call:
This key connects the attendant to a call from an internal set (if the number of the
During a consultation call, this key is used to transfer the first call party to the second call
party.
Next call:
This key is used to take new calls or calls returning to the attendant console, unless
The key's LED lights and remains lit steady during a call or return call (call-back).
The LED flashes to indicate there is at least one urgent call waiting.
Trunk reseize:
This key is used to begin new dialing on the same, previously seized trunk: the system
automatically releases and then reseizes the trunk. On reception of the external tone, dialling
can be started again.
End of dialling:
This key is used to indicate to the system that external dialing is complete. This is used
Six LEDs are grouped in a special section of the keyboard. These LEDs light to indicate that
one or several of the following states is/are activated:
Night forwarding :
This LED ligths steady when the attendant console is in Night mode ( Inactive state, see
module Alcatel 4049 attendant console - Management from the attendant console - SERVICE
dynamic key § Taking the console out of service ).
Automatic answer mode :
This LED ligths steady when the console is in call distribution automatic connection mode (see
module Alcatel 4049 attendant console - Management from the attendant console - GUIDE
dynamic key § Automatic answer mode ).
Automatic transfer mode :
This LED ligths steady when the attendant activates automatic transfer mode (see module
Alcatel 4049 attendant console - Management from the attendant console - GUIDE dynamic
key § Automatic transfer mode ).
Trunk reservation :
This LED ligths steady when the Trunk reservation function is active and at least one trunk is
reserved for the attendant (see module Alcatel 4049 attendant console - Management from the
attendant console - SERVICE dynamic key § Controlling access to the public network (Direct
Outward Dialing) ).
This LED flashes when access to the public network is barred to all users (see module Alcatel
4049 attendant console - Management from the attendant console - SERVICE dynamic key §
Controlling access to the public network (Direct Outward Dialing) ).
Mail :
This LED ligths steady to show that there is at least one new message (see module Alcatel
4049 attendant console - Console features - Additional telephone facilities § Reading
messages ).
System message :
This LED ligths steady to indicate a problem on the system.
• Night mode,
Forwarding 1,
• Forwarding 2,
activated,
• active: Loudspeaker activated; dimmed: Loudspeaker deactivated,
3. A field of 24 characters maximum, that can be filled in by the attendant to identify the
console,
4. Day, date and time.
5. The main part of the screen is taken up by several windows that change according to the
status of the console and operations in progress.
6. The bottom line of the screen displays dynamic feature keys S1 to S6 with the labels
describing their functions.
Note: A dynamic key with no label is inactive.
Depending on console status, several types of screen may be displayed:
- console inactive,
- console active:
• PCOT - Presentation Class of Traffic not programmed,
• PCOT - Presentation Class of Traffic programmed,
• with programming keys displayed.
Figure 1.11: Display screen for Active console with PCOT not programmed
Figure 1.12: Display screen for active console with PCOT programmed
By pressing function key S3 Display keys, the attendant can also view programmable keys
on-screen.
1. The name or directory number of the internal user the call has reached,
2. Set status icon:
• Is free,
• Is ringing,
• In conversation,
• Do Not Disturb,
• Busy,
• Out of Service.
3. Set features and status:
a. Set features:
• DND:
the set is in the Do Not Disturb state, but can be reached,
• AbsentMsg:
the set has activated an apology message but can be reached,
• Retr.inte:
transfer of a public network call to the set is restricted, i.e. not authorized.
b. Set status:
• Is free:
the set is free and automatically placed under Attendant Control (Reserved) by
the attendant (the user hears the on-hold music indicating that the attendant has
temporary control of the station),
• Is ringing:
the set is rung when the attendant connects the call (press the fixed feature
key),
• In conversation:
the user answered the attendant's call,
• Busy Internal: the user is communicating with an internal user.
If it is a multi-line set, it is busy but can be reached on a free line if the fixed
• Private:
set transfer to the public network is not authorized,
• Retr.inte:
transfer of a public network call to the set is not authorized.
• Transfer:
the call has been transferred by a user or an attendant.
5. Set status,
• In Conversation:
the set has gone off-hook and the attendant is in conversation with the user (if not, the
attendant can switch to conversation mode by pressing the fixed function key),
• Is free:
the user has hung up. The attendant is in the same situation as for a call to a free set
(see § Normal call or enquiry call to an internal set ),
• On hold:
the user is on hold (consultation call).
6. The name of the caller's entity,
7. Set directory number,
8. Set public network access class of service.
1.3.3.3 Incoming external call
When there is an incoming call from an external set, a window is displayed on the left of the
screen.
3. call origin:
• Forwarded:
the call is from a set with immediate forwarding to the attendant console,
• ATTtransfer:
the call has been transferred by another attendant,
• On hold:
the call was previously put on-hold,
• Chained:
the call was previously transferred with chained extend,
• Camp on:
the call was previously put on camp on release,
1.3.3.4 Outgoing external call
As soon as the seize prefix is dialled, the trunk name is displayed (in the case of overflow, the
name displayed is that of the trunk really used).
The external number is progressively displayed as the digits are dialled.
As soon as conversation begins (reception of response signal or first charge unit at the end of
the timer), the attendant is in the same situation as for an incoming call (see § Incoming
external call ).
2
2.1 Start-up
When the console is powered up, it initializes and goes to the Inactive state position. The status
of the group is displayed on the screen.
To become operational, the console must be switched to the Active state. To do this, press the
dynamic Start key.
In addition, from system management, console access to the following features can be
authorized, restricted or controlled with a password:
• group status: night,
• group status: day,
• group status: mode 1,
• group status: mode 2,
• modification of feature, connection, network access and charging classes of service
(categories),
• Like Manager Att.Group,
• date/time update,
• management of speed dialing for external numbers,
• management of subscriber sets (creation, modification and deletion)/directory number,
• modification of cost center,
• charging,
- Numbering window:
• User: gives the name and first name of the called party if known to the system,
• Free: shows that the selected set is free,
• 3008: directory number called,
• Entity: name of the called party's entity,
• COS: access class of service for the external network.
- Dynamic keys:
• S1, CallBack: to leave a callback request,
• In some cases, depending on the additional call functions available on the system, the
following dynamic function keys may be displayed:
• LeaveTxt: to leave a short text message for the called party,
• Voice: to leave a voice mail message,
• Beep: to activate paging.
The call is initiated on the user set by pressing the key:
- Call window:
- Dynamic keys:
The dynamic keys for the previous function remain available.
The user answers the call:
- call window
- Dynamic keys:
The following dynamic keys can be used by the attendant:
• S1, ATTtransfer: transfer to attendant,
• S2, ProgConf: transfer to a programmed conference,
• S3, DTMFSend: switch to transparent multifrequency dialing,
• S4, Record: records the conversation.
From this status, the attendant directs the conversation and only he/she can release the call by
using the key.
the user set is put on hold with the on-hold music or on-hold tone. The user is then displayed
in the “Camp-on circuits and hold” (waiting calls) window.
- Camp on circuits and hold window:
- Dynamic keys:
• S1, PersDir: personal (individual) directory,
• S2, Message: to access mail services,
• S3, DispKeys: displays programmable keys,
• S4, Guide: to enter guide mode,
From this screen, the attendant can activate an consultation call to another set or release the
call in progress by pressing the key.
- Dynamic keys:
• at this stage, no dynamic keys are available.
When numbering is complete, the attendant presses the key.
Note: The "phone in conversation" icon (colored) of the user in conversation is replaced by a dimmed
"phone busy" icon.
- Dynamic keys:
• S1, CallBack: to make a request for call-back,
• S2, LeaveTxt: to leave a short text message for the called party.
When the user answers, the consultation call selection window is replaced by the consultation
call window.
- Consultation call window:
- Dynamic keys:
• S1, DTMFSend: to switch to transparent DTMF (Dual Tone Multi-Frequency) dialing,
• S2, Record: to record the conversation.
To cancel the consultation call, press the key.
The “standard” call window again displays the first call party.
In this position, the attendant can release the conversation by pressing the key or carry
- Dynamic keys:
• as in § Consultation call to a free set and cancellation .
press the key:
call party 2 is automatically put on hold and hears the on hold music.
- Window for conversation with call party 1:
- Dynamic keys:
• as in § Consultation call to a free set and cancellation .
press the key:
call party 1 is automatically put on hold and hears the on-hold music.
- Window for conversation with call party 2:
- Dynamic keys:
• as in § Consultation call to a free set and cancellation .
The following fixed function keys are active (corresponding LEDs lit steady):
- Broker call: the attendant can continue alternating between the two calls,
progress,
- Transfer: see § Transfer ,
2.2.1.2.5 Transfer
In consultation call position, the attendant can transfer a 1st party to a 2nd party.
- Window for conversation with call party 2:
- Dynamic keys:
• as in § Consultation call to a free set and cancellation .
Press the key, party 1 is transferred to party 2 and the attendant console returns to idle.
After dialing the called party's directory number, the dialing entry window shows that the
set is with immediate forwarding to another set and gives the name or directory number of
the destination set.
- Dynamic keys:
• S1, Override: is used to override the forwarding command (and connect to dialed
party),
• S2, CallBack: is used to leave a call-back message.
Press the key, the forwarding destination set is rung:
- Dynamic keys:
• S1, Override: is used to override the forwarding command (and connect to dialed
party),
• S2, CallBack: is used to leave a call-back message.
Then proceed with user 2 as in § The set is not forwarded .
Note: If the set called has immediate forwarding to an external number, the messages #External and Is
free are displayed. After the call, the display becomes #External.
Note: There is no on-screen indication that the set is forwarding. The forwarding information appears
on the dynamic keys, when appropriate.
If the attendant presses the key, set 3005 should ring.
- Dynamic keys:
• S1, Overid.: is used to override the “no answer” period (to ring the destination set),
• S2, Callback: is used to leave a callback message,
• S3, Voice: is used to leave a voice mail message,
• S4, Assoc: is used to connect to the associate station.
The forwarding destination is selected by pressing dynamic key S1, Overid. The attendant can
then decide whether to ring the forwarding destination or not, or to use dynamic key S1,
Override, S2, LeaveTxt.
2.2.1.4 Call by personal directory
The personal directory is used by the attendant to call an internal (or external) user directly by
using a key to dial the requested user's number.
The personal directory call can be made from the idle state of the attendant console or when
the console is in the consultation call state.
- Accessing the directory:
press dynamic key S1, PersDir: the different users stored in the directory are displayed.
- Navigation - Selection:
move between pages by pressing the page up/down keys on the keyboard,
The attendant can confirm selection as soon as the second character is displayed or wait
and enter additional letters.
- Dynamic keys:
• S1, Name: to select a call by name or part of the name,
• S2, Initials: to select a call by initials,
• S3, LName/FN: to select a dial by name and first name.
The attendant selects the requested user:
- either by name or part of the name (key S1),
- or by initials (key S2),
- or by name and first name (key S3).
Note: If the attendant presses one of the keys S1 to S3 but has only typed a single character, the
message More than one character is displayed in the call window and only the S1 key Modify
becomes available.
The system then accesses the name table and displays the list of matching items.
Example of a name list obtained by using the initials WJ:
- Dynamic keys:
• S1, Intrus: is used to break into a call (if barge-in is authorized),
• S2, CallBack: is used to leave a call-back message,
• S3, LeaveTxt: is used to leave a message for the called party,
or Voice: is used to leave a voice message (if voice messaging is provided),
- Dynamic keys:
• S1, CallBack: to leave a request for callback,
• S2, LeaveTxt: to leave a short text message for the called party.
TrkGrp 02 is the name of the trunk group. All digits dialed on the keypad are displayed under
the group name.
The attendant confirms to the system that dialing entry is complete by pressing the key.
- reuse the same line to redial an external number by pressing the key.
Note: As soon as the number is sent, it is added to the list of numbers that can be accessed by
pressing the key.
automatically send a previously used external number 1. Pressing this key again 2
displays a
window showing the list of stored numbers.
Note:
- 1. an internal number is not automatically dialed. Pressing the steady key (lit steady) displays
- 2. If pressing on the key (lit steady) automatically redials the last number dialed, pressing the
key twice will then display the list of stored numbers. This feature is configured during system
installation.
- Redial window:
This number is placed at the top of a list that can contain up to ten numbers.
When the list is full, the last number recorded replaces the oldest number stored.
Whenever the attendant is ready to dial, the attendant can use the fixed function key
key ).
- press the (LED on) if the call is to the attendant group or general attendant,
If the attendant does not answer immediately, after a 30 second timer the call passes into
urgent mode, the urgent call counter in the Next calls window is incremented and the call
seize key LEDs flash.
When an internal call is received, the following screen is displayed:
- Call display
Depending on availability and configuration, the caller's name, number and entity are
displayed in the Next calls window.
- Dynamic keys:
• S1, PersDir: personal directory,
• S2, Mail: attendant messages,
• S3, DispKeys: displays programmable keys,
• S4, Guide: to enter guide mode,
• S5, Service : to enter service mode;
The attendant takes the call by pressing one of the keys corresponding to the situations
described above.
The following screen is displayed:
- Call window:
Caller items no longer appear in the Next calls window and are moved to the call window
that is displayed on the left side of the screen.
The call window showing call characteristics includes the items listed in module Alcatel
4049 attendant console - Console overview § Answering an internal call .
From this screen, the attendant can activate a consultation call to another set or release
the call in progress by pressing the key.
- Dynamic keys:
• S1, PersDir: personal directory,
• S2, FwdAC: transfer to attendant,
• S3, ProgConf: transfer to a programmed conference,
• S4, DTMFSend: switch to transparent multifrequency dialing,
• S5, Record: recording of the conversation.
- when applicable, the attendant may press a “PCOT” programmed key (LED on), and may
then be connected to the call with the highest priority in the waiting queue(s).
If the attendant does not answer immediately, after a 30 second timer the call changes to
urgent mode, the urgent call counter in the "Next calls" window is incremented and the call
seize key LEDs flash.
- Dynamic keys:
• S1, PersDir: personal directory,
• S2, Mail: attendant messages,
• S3, DispKeys: displays programmable keys,
• S4, Guide: to enter guide mode,
• S5, Service : to enter service mode.
The attendant takes the call by pressing one of the keys corresponding to the situations
listed above.
The following screen is displayed:
- Call window:
Caller items no longer appear in the Next calls window and are moved to the call window
that is displayed on the left side of the screen.
The call window showing call characteristics includes the items listed in module Alcatel
4049 attendant console - Console overview § Incoming external call .
From this screen, the attendant can activate a consultation call to another set or release
the call in progress by pressing the key.
- Dynamic keys:
• S1, PersDir: personal directory,
• S2, FwdAC: transfer to attendant,
• S3, ProgConf: transfer to a programmed conference,
• S4, Trace: triggers call tracing,
• S5, DTMF Send: to switch to transparent multifrequency dialing,
• S6, Record: recording of the conversation.
The attendant does not wait for the called party to answer. By pressing the key, the
attendant routes the external caller to camp on or “ring” the intended internal user.
Camping is still supervised by the attendant console in the Camp on circuits and hold
window.
As long as the internal user has not answered, the attendant can retrieve the camping call with
the key (LED on).
If the wait continues, the routed call changes to urgent, it is displayed in the Next calls window
and the and LEDs flash.
The attendant can also route an external call with an IndCamp programmable key, routing is
then displayed on-screen next to the IndCamp key and by the programmable key's LED. The
call can only be retrieved with the IndCamp key.
2.5.1.2 Routing with presentation
The attendant waits for the called party to answer and then puts the first party through to the
second by pressing the key.
- Is free:
user free, selected by the attendant,
- Is ringing:
user with attendant call,
- In conversation:
conversation established,
- Unobtainable:
user went off-hook without being in call mode,
- Set Out Of Service:
set not functioning properly,
- Set out of moving:
set put out of service via system management,
- On hold:
the call is automatically put on hold following a consultation call,
- Busy internal:
internally busy single line set or internally partly busy multi-line set,
- Busy external:
externally busy single line set or externally partly busy multi-line set,
- Busy Full Internal:
multi-line set busy with a recent internal call,
- Busy Full External:
multi-line set fully busy with a recent external call,
3.1.1 PersDir
Personal directory:
each time the attendant is ready to dial, the attendant's personal directory may be used to
transmit the number. The attendant establishes the directory by using the Guide key (see
module Alcatel 4049 attendant console - Management from the attendant console - GUIDE
dynamic key ) and can include up to 5 pages, each with 12 names.
3.1.2 Barge-in/BrgnOff
Barge-in:
the attendant uses this key to break in to the call-in-progress when a busy internal set is
called.
3.1.3 Override
Do not follow forwarding:
when the attendant calls an internal set with immediate forwarding or forwarding-on-busy to
another set, pressing the key forces the call to the set initially called.
3.1.4 FWD
Follow forwarding:
when the attendant calls an internal set with forwarding after timer to another set, pressing the
FWD key gives the attendant the capability to forward her call to the forwarding destination set.
3.1.5 ForwdAC
Transfer to attendant:
this key allows the attendant to forward the call-in-progress to another attendant or attendant
group (via their respective call prefixes).
3.1.6 ProgConf
Transfer to a programmed conference:
This key allows the attendant to transfer an external or internal caller to a programmed
conference.
3.1.7 Trace
This key is used to trigger call tracing in order to capture available call information associated
with a call deemed malicious or threatening.
Note: This feature is not available in all countries or jurisdictions.
3.1.8 Chained
Charge unit with chained extend:
Routing with chained extend allows the attendant to route an external call to an internal user,
so that the call automatically returns to the attendant console when the internal user hangs up.
The attendant can thereby route the same call to several sets in succession.
For an external outgoing call, when the attendant has selected an internal set via consultation
call, the attendant can perform transfer with charged extend by pressing thee Chained key.
When the internal user hangs up, the call returns to the attendant console. The call is
described in various ways, including in the Next calls window and the PCOT programmable
key LED.
3.1.9 Charged
Transfer with charged extend:
when an external outgoing call is routed to an internal user via charged extend, the call returns
to the attendant when the call is completed. The identity of the concerned user set is
displayed, along with the number of units charged to the set.
The call is indicated by various means, including by the Charging recall label in the Next
calls window and the PCOT programmable key LED.
When the attendant retrieves the call, the charging data is displayed.
3.1.10 Announce
Transfer with camp-on release:
When an external call is routed to a busy internal set, the attendant can route the call via
camp-on release. When the internal user goes off-hook, the set is not rung but the external call
returns to the attendant console. The attendant can then route the call to the requested user,
as required.
For an established external call, when the attendant has selected a busy internal set via
consultation call, the attendant can perform transfer with camp on release by pressing the
Announce key. The external caller is put on hold and the attendant console returns to the idle
state. Camp- on is still supervised by the attendant console in the Calls being routed or
Camp on circuits and hold window.
As soon as the internal set hangs-up, it is automatically placed under attendant control and the
external caller on hold returns to the attendant console (urgent wait). The call is described in
various ways, including in the Next calls window and the PCOT programmable key LED.
When the attendant retrieves the call, call characteristics are displayed in the window. The
Attendant can then route the camping call to the newly freed user again.
3.1.11 CallBack
Leave a call-back request:
this key allows the attendant to leave a call-back request for an unanswered call to a free set.
When the console is idle, pressing the CallBack key allows the attendant to view and answer
callback requests left for the attendant.
3.1.12 LeaveTxt
Send a text message:
This key allows the attendant to leave a text message for an unanswered call to a free or busy
set (see § Calling a free set ).
3.1.13 DisplTxt
Send a message that is displayed on-screen:
this key allows the attendant to leave a text message that is displayed directly on the screen of
a set that is busy when the attendant calls (see § Calling a busy set ).
3.1.14 Paging
Start paging:
this key allows the attendant to start paging when an internal user with this service, but who
has not forwarded to paging, calls.
3.1.16 Flashing
Send transparent flashing:
This key is used to send a flashing pulse (calibrated cut-off signal) to a remote system when
the console is sending transparent multi-frequency dialing.
3.1.18 Record/RecordOf
Record conversations:
when the console is not in automatic record mode, this key allows the attendant to control
call conversation recording for individual calls.
As soon as the attendant presses the Record key, active recording is indicated by the icon
in the attendant group status window (see module Alcatel 4049 attendant console - Console
overview § Display screen ). The attendant can stop recording at any time by pressing the
RecordOf key. In these circumstances, recording is automatically disabled when the call is
completed.
3.1.19 Delete
Delete a call-back request:
this key is used to delete call-back requests displayed on the console when viewing requests
with the CallBack key.
3.1.20 TransOf
Temporary cancellation of automatic transfer:
when the console is in automatic transfer mode, pressing the TransOf key allows the
attendant to cancel automatic transfer to a free local user for the call-in-progress.
The number dialled is displayed on the top line of the window. The attendant can also use
personal directory services (IndivRep dynamic key) or “Dial by name” to designate the
recipient.
Note: After sending a first message, the attendant may return to the selection phase without exiting “Mail
services”, and press the LastAddr dynamic key, to automatically re-select the last recipient.
As soon as the user has been identified as having mail service rights, the initial window automatically
offers the attendant the same type of message as the last message sent.
Dynamic keys:
- OtherMsg: pressing the OtherMsg dynamic key allows return to select another message,
- Send text: after being completed, the message is sent by pressing the Send text dynamic
key.
Note: The message can also be sent by pressing the Enter key on the keyboard.
The transmission report is displayed as: Message has been sent.
Pressing the key exits Mail services and the console returns to idle.
- The first line is used to select a message with no content to create free input,
- The second line offers the last message sent,
- The last three lines allow previously created personal messages to be selected.
The attendant selects the message:
- either by pressing the corresponding key on the number keypad (1 to #),
- or by moving the selector bar (reverse video) with the keys, and confirming
Dynamic keys:
- OtherMsg: pressing the OtherMsg dynamic key allows return to select another message,
- Send text: after being completed, the message is sent by pressing the SendText dynamic
key.
The transmission report is displayed as: Message has been sent.
Pressing the key exits mail services and the console returns to idle.
Dynamic keys:
- SendText: send a message,
- ReadText: consult mail in the mailbox (there must be at least one message for the key to
be displayed),
- Create: create or edit personal mail.
After pressing the ReadText dynamic key, a window displays the contents of the mailbox. For
example:
Each time a message is selected by pressing the corresponding key on the number keypad (1
to #) or by moving the selector bar (reverse video) with the keys, the message's contents are
displayed in the lower part of the window.
An old stored message is indicated by an asterisk: “*”.
When a message has been selected and read, the associated icon changes to: .
Dynamic keys:
- SaveMsg: stores the selected message in memory,
- Recall: calls back the sender,
- AnswrTxt: automatically sends a return message to the sender.
Note: Any message (old or new) that has been opened, but not saved, is deleted when the attendant
exits the mailbox.
Dynamic keys:
- FixedMsg: predefined messages,
- ProgMsg: predefined messages to be completed with figures or letters,
- MyMsg: create personal or free input messages,
- SendText: to send a message once it has been selected or created.
As soon as the selected message is sent, the call management window is displayed again.
The following icon shows that the message has been transmitted correctly:
• system date,
• system time,
• authorization or restriction for access to the public network (DOD) for sets in the
system.
• number of trunk groups under attendant control (reserved).
- Charging:
• filtering, per designation,
• type of filtering implemented for call tracking or chargeback,
• cost threshold,
• time threshold.
- PWT:
• management of PWT (wireless) sets (DECT).
The bottom line of the screen displays the dynamic keys that are used to program the different
functions.
Pressing either of these keys: displays the labels for keys otherwise not shown on
screen.
The Service key provides access to the following:
- Overflow:
to confirm or cancel mutual assistance (overflow) between attendant groups,
- InstStat:
to modify attendant group and supervised entities status,
- System:
to control access to the public network, to manage trunk groups that can be placed under
attendant control (reserved) and to change the system date and time,
- Set Mngt:
to create or delete a set or to modify its characteristics,
- ComRep (SysDir):
to create, modify or delete a system speed dialing number,
- RoutgTab:
to modify an attendant's, an attendant groups' or an entity's routing table,
- Charging:
to modify charging values,
- Overflow threshold:
to modify the threshold that triggers overflow - mutual assistance,
- Nb Sets:
is used to display the number of sets in the system and the number of sets with direct
seize rights,
- Wireless:
is used for wireless (PWT) set management.
General rules applicable in Service mode:
- The top line of the screen shows which value is being currently programmed.
- When they are displayed, pressing the dynamic Cancel , Apply , and Back keys performs
the following functions:
• Cancel
cancels the modification made and restores the original value.
• Apply
confirms data entered in a field or set of fields.
• Back
applies changes and returns to a previous menu.
- When a field is modified (name, number or string of characters):
• pressing the dynamic Delete key allows field contents to be deleted,
• the key is used to delete the current character (character to the left of the
cursor),
• the keys are used to move the cursor in the field.
- At any time, pressing the Release fixed function key exits Service mode,
- When several windows are displayed simultaneously (see figure: Service window ), the
active window is indicated by its label being red.
Group status is modified by using the dynamic keys, Day , Forward1 , Forward2 , Night .
For example:
On the screen, a dot indicates the option in effect. A change in the status is applied upon exit
with the dynamic Back key.
Press dynamic key S5, Entities to display the status of the entities supervised by the
attendant group in a window.
For example:
The attendant selects the entity to be modified by moving the selector bar (reverse video) by
using the arrow keys , then modifies the entity with the dynamic keys, Day ,
Forward1 , Forward2 , Night , Same as Group (the entity follows group status).
This status change applies immediately; no confirmation is necessary.
4.1.4 System
The services available via the dynamic key System are used to control access to the public
network, to manage trunk groups reserved for attendants and to modify the system date and
time.
Sub-menus for the System key are as follows:
The dynamic key functions called up by the System key are as follows:
- DOD:
controls access to the public network,
- BundleRs:
Trunk group reserved for attendant(s),
- Date:
System date change,
- Time:
System time change.
4.1.4.1 Controlling access to the public network (Direct Outward Dialing)
The DOD dynamic key allows the attendant to authorize access to the public network (by
pressing the dynamic DOD On key) or bar access (by pressing the dynamic DOD Off Off key)
for all sets in the system. On-screen, a frame surrounding the On Off position indicates the
DOD feature status. Status changes apply immediately; confirmation is not necessary.
This status change is applied by pressing the dynamic Back key.
When access to the public network is barred, the Reservation LED flashes (see module
Alcatel 4049 attendant console - Console overview § LED group ).
4.1.4.2 Trunk group reservation
Pressing the dynamic key BundleRs allows the attendant to take control of (‘reserve') trunk
groups declared as “reservable by attendants.”
For example:
For each trunk group, the sign at the end of a line indicates that the trunk group is under
attendant control (reserved for the attendant(s)).
When one or several trunk groups are reserved, the BundleRs LED (see module Alcatel 4049
attendant console - Console overview § LED group ) lights and the number of reserved trunk
groups is displayed in the main Service feature screen.
Automatic reservation:
By pressing the dynamic AutoRes key, the attendant assumes control (reserves) all system
trunk groups that have been declared as automatically reservable. Reservation is cancelled by
pressing the dynamic AutoRes key again.
Selective reservation:
By pressing the dynamic SelecRes /SelResOf key, the attendant can selectively reserve trunk
groups or selectively cancel reservation.
The attendant selects and confirms the trunk group by:
- either by moving the selector bar (reverse video) with the and keys (the
number of the trunk group selected is shown in the "bundle to be modified" window),
- or by entering the trunk group's number, which appears at the top of the screen, and
pressing Enter on the keyboard.
If three digits are entered, confirmation is automatic.
If the number does not correspond to an existing trunk group, the message Bundle does
not exist is displayed, accompanied by an audio signal (beep).
Press the key to change pages.
When the trunk group is selected, pressing the dynamic SelecRes key allows the specific
trunk group to be reserved, and pressing the dynamic SelecResOf key allows the reservation
to be cancelled, even for a trunk group reserved automatically.
4.1.4.3 Changing date and time
Pressing the dynamic key Date allows the attendant to change the system date. Two digits
must be entered for the day, two digits for the month and four digits for the year.
Pressing the dynamic key Time allows the attendant to change the system time. Two digits
must be entered for the hour and two digits for the minutes.
Date or time changes take effect when the console exits Service mode and returns to idle.
The categories are automatically completed with the system's default settings, but they can be
modified.
The attendant moves from one field to the next with the keys. The top line of the
window indicates the maximum number of characters or settings that can be entered in the
selected field.
Press the keys to move the cursor in the field, the key erases the current
character and the dynamic Delete key erases the contents of the field.
Set type (profile) is programmed with the corresponding dynamic keys (4040, 4034, 4023,
4012, 4011, 4001, 4075, 4074, GAP, 4302, 4304, 4321, Analog ).
Press the dynamic Same as key to assign the characteristics of a set that already exists to the
set to be created (set type, categories, cost center). The attendant dials the directory number
(or name for directory search), then confirms the number displayed by pressing the dynamic
Apply key.
When all settings have been programmed, press the dynamic Apply key to create the user.
Note: When the set has been created, it can be physically connected to the jack; it may then be put into
service by picking up the handset, dialing the set's directory number (followed by the password), and then
hanging up. The set will now be enabled within the system.
Pressing the dynamic Same as key allows the characteristics of another set to be copied (set
type, categories, cost center).
When all the modifications have been made, they are applied to the selected set by pressing
the dynamic Apply key.
Note: A digital set cannot be replaced by an analog set or vice versa. In such a case, the set must first be
deleted, and a new set created.
1. Reset password
• the user has programmed a password:
By pressing the dynamic PasswdOF key, the attendant selects the password field.
The attendant confirms reset by pressing the dynamic Apply key or returns to the
previous state by pressing the dynamic Cancel key.
• There is no password:
If the selected set has no password other than the default password (0000), the
dynamic PasswdOF key is unavailable.
2. Forwarding
Pressing the dynamic Forward key allows the forwarding programming field and displays
the following sub-menu:
The operator can forward the set with the following dynamic keys:
• Immediate
unconditional immediate forwarding.
• On busy
immediate forwarding on busy.
• No answer
deferred forwarding on no answer, per system configuration.
• BsyNoAns
immediate forwarding on busy set and deferred on no reply.
After selecting a type of forwarding by pressing the corresponding dynamic key, the
attendant dials the forwarding destination number:
Pressing the key deletes the current character and the Delete key deletes
The attendant can cancel forwarding by pressing the dynamic Apply key.
3. Do Not Disturb
Pressing the dynamic DND / DND Off key allows the attendant to select the programming
field for the Do Not Disturb feature.
• The set is not in Do Not Disturb mode:
By pressing the dynamic key DND, the attendant activates the feature on the selected
set: DND takes effect immediately.
• The set is in Do Not Disturb mode:
By pressing the dynamic DNDOff key, the attendant cancels the feature on the
selected set: the cancellation applies immediately.
The fields at the top of the panel display information about the selected number.
Press the dynamic key to change pages.
The attendant enters index for the speed dialing number and confirms by pressing the Apply
key. The speed dialing number selected is displayed.
Pressing the Delete key removes the selected number from the list.
Pressing the Modify key allows the selected number to be modified, the Backspace
keys can be used to delete the current character and the Delete key deletes the contents of
the field.
The changed number is recorded in the speed dialing number list by pressing the Apply key.
Pressing the Next key allows another speed dialing number to be selected without affecting
the number that was previously selected.
Three windows showing the contents of the different routing tables are displayed on-screen.
For example:
The console and group routing tables are shown on the left side of the screen. The first page
of entities and the routing table for the selected entity are displayed on the right side of the
screen.
Pressing the Console, ACGroup, and Entities keys displays the corresponding routing
tables.
Once a routing table has been selected, the attendant can modify the contents of the table by
using the following keys:
- the keys to select a field,
Note: When the cursor is in an empty field, the dynamic Character key must be confirmed. Otherwise,
when the attendant starts to enter a name a "search by name" operation will be launched, and the
following table will appear:
After entering at least two (2) characters, the attendant can choose to search by:
- name,
- initials,
- name and first name.
In the entity window, the attendant can select an entity by moving the selector bar (reverse
video) with the keys or use the Enter key on the keyboard to move to the next field.
Changes take effect when the attendant exits this feature by pressing the dynamic Back key.
5.1.2 Charging
Pressing the dynamic Charging provides access to services relevant to charging.
The following sub-menus are available via the Charging key
Example display:
The right hand window displays the identity of the selected set and the contents of the user's
charge counters:
- The cost or number of charge units for the user's last external call,
- The cost or total number of charge units since the last reset,
- The total number of external calls made since the last reset.
The attendant confirms reset of the user's counter by pressing the dynamic Apply key or
returns to the consultation status of a user by pressing the dynamic Cancel key.
5.1.2.2 Resetting counters for all sets in the system
After pressing the dynamic Delete key, a confirmation message is displayed:
The attendant confirms reset by pressing the dynamic Apply key or presses the dynamic
Cancel key to cancel and return to the previous state.
5.1.2.3 Type of filtering
The principle of filtering is to define criteria that result in the creation of a charging ticket when
an internal user makes an external call that meets the defined criteria.
After pressing the dynamic Filter key, the following features are available:
- ListSet:
To filter users in the filtering list,
- Without:
To disable tracking,
- AllSets:
To filter all system users,
- Cost:
To define a cost threshold to be defined; beyond this threshold filtering is applied,
- Time:
To define a time threshold; beyond this threshold filtering is applied.
5.1.2.3.1 Type of users filtered
The attendant uses the dynamic ListSet and All sets keys to define the users that will be
filtered, that is:
- Without,
- ListSet,
- All sets .
Pressing the corresponding dynamic Without cancels call tracking. Filtering type is displayed
in the Service main screen in the Filter window.
Note: When the Cost key is not visible, press the CostOf key to display it.
Note 1: When the Time key is not visible, press the TimeOf key to display it.
Note 2: if the PBX is managed with Charge units , Cost will be replaced by Pulse , the display is then:
- Pulse instead of Cost
- PulseOff instead of CostOf
The cost and time criteria can be applied simultaneously.
5.1.2.4 Filtering list
Pressing the dynamic ListSets key displays the filtering list.
For example:
This list has a maximum of ten user directory numbers and is established by the attendant.
Pressing the dynamic keys Add Set and Delete allows the attendant to add or delete a
directory number.
5.1.2.4.1 Adding a directory number
By pressing the dynamic Add Set key, the attendant selects a free field in the list, dials the
directory number (or name, for a directory search) of the set to be added, then confirms the
directory number displayed by pressing the Apply key.
5.1.2.4.2 Deleting a directory number
The attendant selects the directory number to be deleted by moving the selector bar (reverse
video) with the keys, then deletes the directory number by pressing the Delete key.
The attendant can use the dynamic keys Beg.Date and End date to modify the start and end
dates that define the financial report monitoring period. Press the Cancel key to retrieve
previous dates.
To modify dates, the attendant must enter two digits for the month, two digits for the day, and
four digits for the year.
Pressing the key deletes the current character and pressing the dynamic Delete key
The mutual assistance threshold field is selected in the main Service screen in the Overflow
field. The value specified is applied when the attendant exits by pressing the dynamic key
Back.
After pressing the dynamic PWT key, the PWT window is activated:
6.1.1 Registering
Pressing the dynamic key Regist displays the following PWT Registration screen. For
example:
After entering the PWT directory number, press the Apply key to enter the name and
characteristics for the set.
Note: The user's name can also be entered; the PCX then searches for it in the system directory.
As soon as the first letter is entered, the following dynamic keys become available:
- Name:
to perform a search based upon a name or part of a name,
- Initials:
to perform a search based upon initials,
- Name/First name:
to perform a search based upon the last name and first name.
When the set has been located, pressing the Apply key displays its current settings.
The class of service fields are automatically initialized with the system's default settings, but
they can be modified.
The attendant moves between fields with the keys or uses the Enter key on the
keyboard to move to the next field. The top line of the window indicates the maximum number
of characters or settings that can be entered in the selected field.
Press the keys to move the cursor in a field, pressing the key deletes the
current character and pressing the dynamic Delete key erases the contents of the field.
Press the dynamic Same as key to assign the configuration characteristics of an existing set to
the set being registered (type of set, classes of service, cost center). The attendant dials the
directory number (or name to search for in the directory) and then confirms the number
displayed by pressing the Apply key.
6.1.1.2 Internal visitor
Pressing the dynamic key IntVisit displays a search screen. For example:
After entering the PWT mobile's directory number, press the dynamic Apply key to enter the
set's name and characteristics.
Note 1: The user's name can also be entered; the PCX then searches for it in the system directory.
As soon as the first letter is entered, the following dynamic keys become available:
- Name:
to perform a search based upon a name or part of a name,
- Initials:
to perform a search based upon initials,
- Name/First name:
to perform a search based upon the last name and first name,
- Expiry:
beyond the expiration date, the set will no longer have the right to make an external call.
Note 2: This field is not presented for a permanent set.
When the set has been selected, pressing the Apply key displays its settings.
The class of service fields are automatically initialized with the system's default settings, but
may be modified.
The attendant moves between fields with the keys or uses the Enter key on the
keyboard to move to the next field. The top line of the window indicates the maximum number
of characters or settings that can be entered in the selected field.
Press the keys to move the cursor within a field. Pressing the key deletes
the current character and pressing the dynamic key Delete erases the contents of the field.
Press the dynamic Same as key to assign the configuration characteristics of an existing set to
the set being registered (type of set, classes of service, cost center). The attendant dials the
directory number (or name to search for in the directory) and then confirms the number
displayed by pressing the Apply key.
6.1.1.3 External visitor
Pressing the dynamic ExtVisit key displays a registration screen. For example:
Specify the user's PWT identifier number (IPUI-N). Press the dynamic Apply key to display the
registration panel. For example:
The class of service fields are automatically initialized with the system's default settings, but
may be modified.
As in the case of the internal visitor, the following field is also presented:
- Expiration: As in the case of the internal visitor, the following field is also presented:
The attendant moves between fields with the keys or uses the Enter key on the
keyboard to move to the next field. The top line of the window shows the maximum number of
characters or settings that can be entered in the selected field.
Press the keys to move the cursor within a field. Pressing the key deletes
the current character and pressing the dynamic Delete key erases the contents of the field.
Press the dynamic Same as key to assign the configuration characteristics of an existing set to
the set being registered (type of set, classes of service, cost center). The attendant dials the
directory number (or name to search for in the directory) and then confirms the number
displayed by pressing the Apply key.
6.1.2 Deregistering
Pressing the dynamic key Deregist key displays a search screen. For example:
After entering the PWT mobile's directory number, press the Apply key to display the user set
configuration.
Note 1: The user's name can also be entered; the PCX then searches for it in the system directory (this
feature is the same as the one detailed in § External visitor ).
Sample of display:
The dynamic Apply key is pressed to confirm deregistration of the PWT set (permanent,
internal or external visitor).
The Charging key is used to display and reset the charging counters.
Note 2: This feature is offered in the case of internal or external visitor deregistration.
For example:
Press the Apply key to reset the counters and return to the previous screen.
6.1.3 Modify
Press this dynamic key to modify the characteristics of a PWT user. The operations are the
same as described in § Registering .
6.1.4 Expired
Press the dynamic key to display sets that have reached their expiration date.
If no users have reached their expiration date, the following displays:
If there are expired sets, the list panel is displayed. For example:
6.1.5 Who Is
Press this dynamic key to find a PWT user by IPUI-N identification number. A search panel
displays:
The attendant enters the user identifier number and confirms by pressing the Apply key.
Sample display:
After entering the PWT directory number, press the dynamic Apply key to display the
configuration of the user set.
Note: The user's name can also be entered; the PCX then searches for it in the system directory (this
feature is the same as the one detailed in § External visitor ).
- Pressing the Apply key again allows the attendant to install or uninstall the PWT,
according to the feature selected. There are screens or panels to guide the attendant
through the process, according to the type of PWT being handled.
- At any time, pressing the release key key exits Guide mode, modifications that have
When the console is in automatic answer mode the automatic answer LED lights steady (
(see module Alcatel 4049 attendant console - Console overview § LED group )
When the console is in automatic answer mode the automatic answer LED lights steady
(see module Alcatel 4049 attendant console - Console overview § LED group ).
After pressing the dynamic Record or RecordOf key, the Configuration window is active in
the "Guide" window, for example:
When automatic mode is not in effect, pressing the dynamic Record / RecordOf key
starts/stops recording for each call in progress.
The following dynamic keys are available via the Console key:
- Melody:
The selected melody is displayed on-screen and selection is confirmed by pressing the
dynamic key Back.
7.1.4.2 Selecting ringing type
Press the dynamic Mel type key to select the type of ringing.
After pressing the dynamic Mel type key, the Ringing parameters panel appears in the
“Guide” window:
- Press the dynamic Level- and Level+ keys to reduce or increase the volume (a level scale
is displayed on-screen).
- Press the dynamic Play and Stop keys to play and stop the ringing.
Confirm by pressing the dynamic key Back.
7.1.4.4 Modifying console name
Press the dynamic Logo key to name the console. When the console is at idle, this name will
be displayed at the top of the screen.
After pressing the Logo key, the Customer Logo Definition panel appears in the "Guide"
window,
Enter the console name (24 characters maximum) via the keyboard. The dynamic Delete key
can be used to delete the contents of the field and the key to delete the current
character.
Confirm by pressing the dynamic key Back.
7.1.4.5 Testing the console
Press the dynamic key Test perform a quick console test.
Sample display:
The console and key LEDs flash and ringing sounds (hit any key to skip this mode).
After a timer, the console offers a test for keyboard keys:
The language is selected by pressing the corresponding dynamic key. This language replaces
the language used previously in the Language section.
The personal directory consists of up to five (5) pages, each containing 12 entries. Each entry
includes a name field (up to 16 characters) to record the name and a number field (up to 20
digits) to record the number. The selected field is displayed in reverse video.
Programming is performed on the keyboard, using the dynamic keys:
- Number or Name
to access the Number/Name field of the selected position. By successively pressing the S1
key, the attendant selects Number or Name .
- Delete
to erase the contents of the selected field.
Press the keys to change pages.
keys to access the Name/Number field of the previous or following position (reverse
video).
Press the keys to move the cursor to the left or right in the selected field.
Press the key to delete the current character (character to the left of the cursor).
The keys are shown in order, from top to bottom and from left to right. After selecting a key,
the setting to be modified is displayed in reverse video.
The attendant can program or modify the settings of the following keys:
- programmable key KeyProg: number,
- trunk group supervision key BundlSup: trunk group number,
- speed dialing key SpdDialing or AbNumber: speed dialing or abbreviated number,
- set supervision key DSS/BLF: directory number.
To modify or enter values for a programmable key, press the required key to display its content
in reverse video. Press the Enter key on the keyboard to exit the programmable key.
Any changes made are applied by pressing the dynamic Back key or the Enter key on the
keyboard.
Note:
- Programmable key 1 (the first key at the top left of the screen) is pre-programmed PCOT and cannot
be modified.
- Programmable key names ( BundlSup , SpdDial etc.) are established via system management.
To select the group containing the required key, press the keys to reach the left or
right group, or keys to reach the top or bottom group. When the group has been
8 #+ !
After answering an incoming call, the attendant makes an outgoing call and connects to an
external party.
Pressing the network transfer key connects the two trunks and the corresponding LED lights.
Pressing the key again results in attendant barge-in (break in) with the barge-in tone, and the
corresponding LED flashes. The attendant exits the call and returns to supervision by pressing
the key once more.
When the keys are displayed, the name, directory number or trunk group name of the two call
parties are displayed next to the corresponding TrTrunk key.
Note: This function can only be activated in the case of two external calls.
involving an external caller (external call, call-back, return from chaining, etc.).
8.9 Programmable
Keys defined as Programmable are made available to the attendant, who can program them
using the Guide feature.
When the keys are displayed, the number programmed is displayed next to the corresponding
KeyProg key.
Pressing this key makes the call directly with no dialing.
Note: In the case of an external number of unknown format, the attendant should use the fixed
function key.